Kumar M Karthik

51/B, Manamadurai Rd
Sivagangai, Tamil Nadu
Land Mark – Near Petrol Bunk Ph: +966 570 683233
Sivagangai 630561 Email: kumkart99@gmail.com

Career Objective:

To achieve best possible success through hard work, positive thinking and continuously
updating my personality by learning through experiences and growing through the
company.

Strengths:

 Excellent Team player.

 Possess very good communication and interpersonal skills.
 Very committed to the task assigned.
 Strong Analytical skills.
 Willingness to share knowledge.
 Organizational & planning skills.
 Ability to learn and adapt to new technologies quickly.
 Ability to manage high workload within a pressurized environment.

Work Experience:

1) At present working as Supervisor (Operations) in Savola Group - Panda -

Kingdom of Saudi Arabia from 27/11/2016 till date.

2) Worked as Assistant Manager (Credit Cards/Banking – Operations) in Tata

Consultancy services - Chennai from 27/04/2016 – 06/10/2016.

3) Worked as Manager in BYS Retail (Retails & FMCG Dist) from 02/05/2014 –
24/04/2016.

4) Worked as - Information processing Specialist - Team lead – Banking/Finance @

Tata Consultancy services, Chennai from 10/12/2007 – 28/02/2014.

5) Worked as Customer Support Executive (Non-Voice) in Sutherland

Global Services Chennai from 01/06/2007 till 31/11/2007.
My Responsibilities:

Managing day to day activity like analyzing the Escalation mails, Volume allocation and
ensure quality monitoring.

Email Management – Responding to client mail on daily basis.

Reconciliation of Credit card accounts and verifies the respective invoice/document

before submitting to Bank in case of Chargeback.

Manages Charge Back dispute cases pertain to Amex, Discover, Private Label, VISA &
Master cards, accordingly get in touch with stakeholder and get the appropriate document
pertain to dispute and verify before submitting to concerned franchises.

Responsible for PRM (Proactive Risk Management system) & Accosa system – to
monitor the decline and risk activity on card.

Manages a volume of Client Query such as High, Medium & Low complexity based on
the importance.

Monitoring AML activities, Keep a close tag on the excess balance refund from credit
card to Customer.

Monitoring MCC (Merchant category code) bases on the card usage and corporate needs,
also performing the maintenance activities on Cards – updating demographic details,
activation, cancellation, reissuance etc.

Ensure proper communication of process updates if any, preparing training documents,

competition of mandatory & personal development training and educate new joiners as
well as best practice sharing.

Issuance of Travel Currency cards in foreign currency and maintenance of records and
queries related to it (Forex cards).

Implementation of process improvement to maximize production and adhering to the

quality standards & client appreciations.

Monitoring CPS (Corporate portal service) – newly launched application, need to keep a
track of corporate maintenance (Green PIN, Card activation, Hot listing cards etc.)

Coordinate with BSG (Business Solution group) and Ensure proper communication of
process updates if any, preparing training documents, competition of mandatory &
personal development training and educate new joiners as well as best practice sharing.

Preparing MIS and project metrics on daily basis and maintaining the dashboard, the
same has been reported to top management as and when required.
Monitor Mail Flow 24/7, if required based on certain conditions, need to raise call log
with IT Helpdesk for immediate resolution.

Develop and implement strategic merchandising plans to achieve revenue objectives and
reduce expenditures while ensuring payroll remains within budget.

Supervise and engendering accountability for store results and staff performance. Also
ensure of checking the expiry product and vendor management.

Develop and implement strategic merchandising plans to achieve revenue objectives.

My Achievements:

 Implemented Scan document from corporate instead of physical copy in order to

reduce paper flow.
 Achieved “Best team of Quarter – Citi Finance of North America” in the month of
April 2010 for an outstanding performance in all terms as such as quality,
delinquency, customer service etc.
 Achieved “Best Employee of the Quarter - Citi Finance of North America” the
month April, May, and June 2011.
 Achieved “TCS Gems award” for 2012.
 Achieved “Star of the month award - TCS” in the month of December 2009.
 Completed Kaizen/Lean project “Error reduction in Queue Review Audit”.
 Completed Kaizen/Lean project “Reduction in duplication of accounts in Account
Review”.

Team Management:

Experienced in managing a team consists of 10-15 members.

Evaluating individual performances on periodic basis, required training given and

ensured given work is completed in stipulated time with help of the team.

Recognize and reward performance and develop an environment that provides

motivation.

Handle behavioral issue in the team and ensuring productivity/quality is unhampered.

Certifications:

 Green Belt Certified from Benchmark SIX SIGMA

 Yellow belt Certified from Benchmark SIX SIGMA.
 VB.net from SRM InfoTech, Erode.
 Certified in Charge Back & Finance operations – Domain academy from TCS.
  Certified in Fraud Management & AML – Domain academy from TCS.

My Expertise

 Good knowledge of MS-Excel and Word

 Good knowledge in PowerPoint presentation
 Good knowledge in Visual basic, SQL and HTML.

Professional Training:

 Team & Time Management

 Yellow Belt training
 Email Writing and Advance excels
 Fire Marshall in Fire Drill program
 Anti-Money Laundering
 Information Security & fraud Awareness program
 First Time Manager

Academic Qualification:

MBA – Operational Management from NIBM (National Institute of Business

Management) Chennai, INDIA.

BCA (Bachelor in Computer Applications) from Kongu Arts & Science College. Erode,
Tamil Nadu, INDIA.

Declaration:

I hereby declare that the particulars given above are true to the best of my
knowledge and belief.

Date:
Place: Kumar M Karthik