KIDOLGOZOTT

SZÓBELI
TÉTELEK

ANGOL NYELVBŐL
(vizsgarész: 0061-06/3/B)

2008.
 1/B Ön egy vállalat igazgatójának a személyi asszisztense. Telefonhívást kap a
külföldi partner titkárnőjétől, hogy a kinti igazgató betegsége miatt a hétfőre
tervezett tárgyalás elmarad.
 Érdeklődjön udvariasan a külföldi partner hogyléte felől!
 Egyeztessen újabb időpontot és helyszínt!

S Hello, Citibank Hungary. Can I help you? (How can I help you?)
T I’m Adi and I would like to speak with Anita Nagy.
S Speaking.
T I’m calling to let you know that the director of Logisoft Mr. Nagy is ill and the meeting
planned for the 22. of November will be cancelled1.
S I’m so sorry! I hope it’s not very serious.
T Well, Mr. Nagy has flue I’m afraid and will be out of office next week.
S I see, I hope he will get better soon.
T I hope it’s not too serious, so I think Mr. Nagy will get better by the 30. of November.
S So when can we have the meeting?
T Let’s arrange the meeting for next Monday if it is good for you.
S It sounds good, what time and where?
T Is 11 o’clock good for you at Logisoft?
S Unfortunately I have a meeting in the morning, but what about the afternoon?
T Mr Nagy is freem from 3 pm. Is it good for you?
S Yes absolutely so let’s meet at Logosoft at 3.
T All right, thank you. Have a nice day
S The same to you! Goodbye!

1
töröl, elhalaszt
2/B Ön arra az elhatározásra jutott, hogy szeretne rész venni egy szakmai
továbbképzésen, amely 120 órás és heti két alkalommal délutánonként lesz.
Beszéljen felettesével munkaidő-kedvezményről, esetleges vállalati támogatásról!
Érdeklődjön, hogy a tanfolyam elvégzése után van-e a cégnél előmeneteli
lehetősége!

S Good morning! Can/could I have a word with you?

T Sure, come in and take a seat. Can I help you?
S I would like to take part in a professional course and develop my skills (készségeimet
javítani).
T Really? I’m happy to hear that. When would this course be held?
S Well, that is a problem because it would be twice a week on Mondays and
Wednesdays in the afternoons from 4 pm.
T I see. This means that you have to finish work at 3 pm. These days.
S That’s right. Do you think I could leave at 3 pm. these days and do over time 2 on the
other days?
S Oh, thank you very much.
T Absolutely. You can start working earlier or finish later. How long is this course?
S It is 120 lessons overall.
T I see.
S My other question is whether I could get financial support3 from the company since
this course costs (mivel ez a tanfolyam) 500.000 Ft and I can’t really afford4 it alone.
T Oh, this is complicated question. I can’t answer you right now. I have to discuss this
matter (ügyet) with my financial director.
S Is there any possibility to discuss my promotion5 after the exam?
T Yes, of course! Let’s get back to this question later.
S Thank you so much!
T Not at all!

2
túlóra
3
anyagi támogatás
4
megenged magának (anyagilag)
5
előléptetés
3/B Ön időpontot kért felettesétől, mert szeretne egy személyes problémájára
megoldást találni. Felettese fogadja Önt.
 Ismertesse a helyzetet, miszerint az év elején a felettese által jóváhagyott
szabadságolási terv szerint Ön elutazna barátaival, de ő munkatorlódás
miatt nem akarja elengedni.
 Kérje meg felettesét, hogy keressenek megoldást! Javasolja, hogy hazaviszi
a munkát, esetleg megpróbál előre dolgozni, vagy szerezne helyettest
távolléte idejére.

S: Good morning! May I have a word with you?

T: Sure. Take a seat.
S: Thank you. Well, actually I would like to take a holiday in June but as our department
had a lot of work in the past month you did not agree to6 it.
T Yes we had some projects which we had to finish for a deadline.
S However I have already planned a trip to Tuscany where I would take my whole
family. I had to pay the deposit7 of the vacation in advance.8
T: Well I'm terribly sorry about that, but our company can't let anyone leave unfinished
projects behind. This would mean that the other workers would have to do your job.
S: I've been thinking about this situation and I found a solution 9. I hope you will accept
it.
T: I'm listening. Tell me.
S: So I could do overtime as long as it is needed or I could find someone else as long as
I'm on vacation. I could also work at home since I'm the IT manager and I can access
the company's system wherever I'm. I could even work in Tuscany if there is a
problem.
T: Okay. I can't see why it is not possible. I thought you wanted to leave without
arranging things. Alright, I think you convinced10 me.
S: Thank you so much.
T: Well have a nice day.

6
beleegyez
7
előleg
8
előre, előzetesen
9
megoldás
10
meggyőz
4/B Felettese arról tájékoztatta Önt, hogy továbbképzésen kell részt vennie, amit
hétvégére szerveztek.
 Beszéljen felettesével és soroljon érveket, hogy miért nem tud elmenni!
 Végül egyezzen bele a részvételbe, de kérjen két nap szabadságot a képzés
utánra!

S: Good afternoon. You've asked to see me.

T: Well that's right. I would like to inform you that this weekend there would be a
professional training where every manager has to go. It will be Saturday and Sunday
from 8 till 4pm.
S: Oh, that is a problem as I've arranged a visit to my relatives for Saturday and I
promised my kids I would take them to the zoo on Sunday.
T: I'm terribly sorry but this training can't be postponed11 as all the company's workers
have to attend it. It is the mother company's demand.
S: But that is the weekend. Why did you have to organize this training for the weekend
when we are here at the company from Monday to Friday?
T: The trainers will come from abroad12 and they will only stay for the weekend.
S: I don't know what to say. You see it is the weekend and I have a family.
T Yes I understand.
S It is not that I don't want to go because I know I need professional trainings but this is
a really bad timing. Can I take two days off the next week?
T: Yes, sure.
S: Maybe Monday and Tuesday.
T: Okay. Monday and Tuesday. That will be all.
S: Have a nice day and thank you.
T: Oh don't mention it.

11
elhalaszt, elnapol
12
külföldről
5/B Főnöke váratlan és azonnali ügyben keresi cégük egy partnerét, de nem tudja
elérni, mert az illető szabadságon van. Mivel sürgős ügyről van szó, az Ön
segítségét kéri.
Érdeklődjön a munkatársaktól, derítse ki a partner tartózkodási helyét, tudja meg
a telefonszámát!
Hívja fel, magyarázza el a helyzetet és kapcsolja főnökét!

S: Hallo, this is Nagy P speaking I am looking for Kiss P.

T: Sorry, but he is on holiday this week. He will be back on Monday.
S: I know he is not in the office but I have to talk to him right now, did he tell you a
phone number where you can contact him?
T: Please wait, I check in a minute.
S: Thank you.
T: He left a number where we can call him in case of emergency13, can you write it?
S: Yes I’M writing.
T: It is 333333333.
S: Thank you very much, goodbye!
T: Bye!
S: Hallo, this is Nagy Péter speaking I would like to talk to Kiss P.
T: Speaking. But I told the company that I am on holiday this week.
S: Yes I know, sorry to disturb14 you, but the English partner wants to discuss
something with you which can’t wait until you come back.
T: I see but I arranged everything before I left for my holiday.
S: I know but the manager wants to talk to you right now, so can I put him through?
He is on the other line.
T: Sure, I hope I can help him. Goodbye.

13
vészhelyzet esetén
14
zavarni
6/B Felettese az ön segítségét kéri, mert a megbeszélt tárgyaláson az egyik fontos
partner nem jelent meg.
 Mobiltelefonon hívja fel az illetőt, és tudja meg a távolmaradás okát!
 Miután kiderítette, hogy forgalmi dugóba került a belvárosban, és nem
ismeri a kerülőutakat, telefonon adjon segítséget, hogy a vendég mielőbb a
helyszínre érjen!

S: Hello It’s XY. Could I speak to Mr. Nagy?

T: Speaking.
S: I am calling because the conference/meeting will start/is going to start/is starting
soon and I noticed you haven’t arrived yet.
T: Actually I started in time, but I am new in town and I got lost.
S: Is there a GPS in your car?
T: I am afraid not. I rented it only 3 days ago but realized it’s harder to drive here
than use the public transport15.
S: Well it’s definitely harder for a foreigner, than for a local.
T: How can I get to the meeting from here?
S: Can you tell me the address?
T: I think I’m in the city centre. I parked the car next to a huge square to look at the
map. I think it is called Hősök tere.
S: That is quite far from us.
T But can you instruct me and I will try to drive there.
S Actually, I think the best idea is if you stay where you are and we send a cab to
show you the way.
T: Thank you very much. That’s a great idea.
S: It will be there in ten minutes.
T All right, I’m waiting then. I’m actually between the Zoo and a park with a blue
Volvo.
S: See you soon.

15
tömegközlekedés
7/B Felettese azzal a feladattal bízta meg, hogy érdeklődjön a külföldi
vendégeknél, mivel szeretnék Budapesten eltölteni szabadidejüket, és segítsen a
program kialakításában.
 Javasoljon nekik városnéző túrát, néhány nevezetesség megtekintését!
 Esti programként válasszanak egy magyar specialitásokat kínáló éttermet!
Student: Is this your first time here?
Teacher: That's right, this is our first visit.
Student: Well I have heard from Mr. X that you would like to see some sights in Budapest
and I could help you.
Teacher: You see I've brought my wife/husband and my kids/children along with me and
while I'm working they could go sightseeing. What do you suggest?
Student: First of all they could try one of sightseeing16 buses or join one of the sightseeing
tours organized by travel agencies. It is good to know that museums are closed on
Mondays but on Thursdays for they are open till 10 pm.
Teacher: That sounds interesting! I will definitely tell my wife/husband and find out
whether she is interested.
Student: And one of the most typical Hungaricum is a bottle of good Hungarian wine
with live Gipsy music in a restaurant with traditional Hungarian cuisine. I will not go into
details but you can believe me it is a life time experience not only because of the food the
flavours and the atmosphere.
Teacher: Could you recommend some good restaurants then? My wife/husband and the
kids would definitely love to try Hungarian gastronomic specialties.
Student: Gundel is for instance a good example. It is right next to the Budapest Zoo and
near the Fun Fair/Amusement Park and the Circus. It is close to Heroes' Square and the
Municipal Park.
Teacher: Y, you are full of great ideas. And what is Buda like?
Student:Sure. Buda and Pest as you may know are separated by the river Danube. The
Buda Hills are perfect for hiking and Óbuda (the old Buda) has ancient Roman ruins. 15
minutes drive from Óbuda there is a sweet little town called Szentendre. It is a perfect
place to buy souvenirs. And sould not forget the Castle District of Buda. It is a whole day
program. There are many museums and you can see the whole city from the caste walls.
Teacher: I have to admit the programs you have mentioned would need us to spend here
at least a week. I guess we will have to come back. There are so many interesting sights to
see. Could you join us one of the these days and show us around a little bit.
Student: Sure I would be happy to go, maybe on Sunday?
Teacher: Sounds good.

16
városnézés
8/B Felettesétől időpontot kér személyes beszélgetésre, és bejelenti, hogy
munkahelyet változtat.
 Mondjon néhány érvet a változtatás mellett!
 Mondjon néhány szót a cégnél szerzett kellemes élményeiről, és kérjen
referenciát!

S: Hello Mr Nagy May I have a word with you?

T: Hi Zoli come in. Take a seat. What can I do for you?
S: Actually nothing. I am leaving the company.
T: Oh, really?
S: Yes, I found a better workplace with a better salary17.
T: Oh, I thought you were satisfied18 with you salary.
S: No. I wasn’t.
T: Maybe I can offer you a higher salary.
S: I have already accepted my new position. I am starting two weeks from now.
T: What a pity.
S: I have to tell you that I really enjoyed working here, my colleagues are all very
kind and my job was exciting.
T: It is good to hear but what made you leave the company, then?
S I moved to Pest and I’m getting married. I need a better workplace and a better job.
T: I understand. Well good luck and congratulations on the wedding.19
S Thank you.
T Is there anything else I could do for you?
S: I would appreciate if you could give me a reference.
T: Sure I will send it to your new workplace.
S: Thanks a lot.
T: Don’t mention it.

17
fizetés
18
elégedett
19
esküvő
9/B Ön szeretne külföldi cégnél állást vállalni, és az újságban csábító hirdetést
talál titkári munkára. Hívja fel a hirdetésben szereplő vállalatot!
 Mit vizsgál és mérlegel a hívás előtt?
 Mi iránt érdeklődik a telefonbeszélgetésben?

T: Servind Ltd. how can I help you?

S Hello this is XY from Hungary and I am calling to get some information about the
job offer you posted in HVG last week/yesterday.
T Which position are you interested in?
S The one for secreterial services. I would like to know whether it is a part time or a
full time job, since it was not mentioned20 in the advertisement.
T It is a full time job.
S Do you need someone as a personal assistant or rather someone, who arranges the
company’s business.
T The director and the leaders of the departments have their assistant, but we need
someone, who cares for the company’s affairs.
S I understand, that sounds ideal for me as my previous21 job was similar.
T So you have some skills in handling a company’s affairs.
S Certainly. And where is the company based?
S: The head office is in Milan and the warehouses are 5 km from the city centre.
T: Can I find a job description somewhere? On the internet for example?
S: Sure. Please visit our website at www.servind.it and you will find it there.
T: One last question. Can I send my CV by e-mail or do I need to send it by mail?
S: E-mail will be OK. The interviews will be next month.
T: Thank you so much. Have a nice day.
S: The same to you.

20
említ
21
előző
10/B Felettesétől azt a feladatot kapta, hogy hirdetés útján termékeik
értékesítéséhez találjon a cég számára egy megfelelő képviselőt külföldön.
 Hívjon fel egy külföldi irodát, és érdeklődjön a hirdetések áráról!
 Röviden ismertesse, hogy milyen termék vagy termékek forgalmazásához
keresnek munkatársat!

T: “Servind” Ltd how can I help you?

S: Hello it is Mr X calling from Hungary. I am the personal assistant to Mr Y the
managing director of “Mocho” Ltd. We would like to launch a new product in Italy
and we are looking for companies that could organize our advertising22 campaign.
T: What kind of product is it exactly? And when do you want to introduce it to the
Italian market?
S: We are market leaders in manufacturing different kind of coffee. Such as Omnia.
T: Could you send us an info pack about the products and all the necessary details and
deadlines.
S: Sure I will send it as soon as possible, at the same time, could you do the same with
your prices.
T: Of course.
S: If the general prices are all right for you, we will let you know and you can prepare a
more specific offer for the tender.
T : All right, when do we have to send the details?
S: The deadline for the competition to arrive is 10 May.
T: OK, got that.
S: I think that will be all for now. Thank you for you time. I am sending the mail now.
T: All right. So am I. Thank you and have a nice day. Bye.

22
reklám,
11/B Feletteséhez az irodába vendégek érkeznek. Az Ön feladata fogadni, hellyel
és üdítővel kínálni őket.
 Érdeklődje meg, hogy milyen italt szeretnének, kinek mit és mennyit
töltsön, kávét vagy teát kérnek-e!
 Közölje, hogy a munkaebédet egy órakor szervírozzák, és kérdezze meg a
különleges kívánságokat (pl. vallási szokás, vegetariánus, stb.)!

S Hello good morning. Welcome to Logisoft.

T Nice to meet you.
S The director Mr. Nagy will be with you shortly. Could you wait in the Hall until he
finishes the discussion with the client?
T Sure, it is very comfortable in here.
S Take a seat. Would you like something to drink?
T Oh, yes, thank you.
S Would you like tea, coffee or soft drinks?
T Yes a coffee would be good.
S With milk , or sugar?
T No thanks, just an espresso please.
S Would you like some biscuits or sandwich?
T Right now I am not hungry thank you.
S The business lunch will be at 1:00 pm in the canteen downstairs.
T Ok. /That is great.
S Do you have any special requests? If you wish we can serve you vegetarian meals or
low comb or Kosher meals also.
T I would like a vegetarian menu please.
S Certainly madam.
T Thank you so much.
S Not at all.
12/B Vállalata képviseletében egy kiállításon vesz részt, és egy külföldi cég
képviselője szeretne az Ön főnökével beszélni, aki éppen tárgyal.
 Kérjen elnézést, hogy most nem tud vele beszélni, és kérdezze meg, hogy
mikor lenne alkalmas a viszontlátogatás!
 Kérje el a látogató névjegykártyáját és ajánlja fel, hogy a tárgyalás után
felkeresik őt a saját standján!

T: Hi, good morning. I am looking for Mr. Nagy.

S: Good morning I am XY the personal assistant of Mr. Nagy. He is at business meeting
with a client. Could I take a message?
T: Well it would be too long and I would like to talk to him in person.
S I see, but I can’t put him on the phone now, I’m sorry.
T. When can I call him later today or tomorrow?
S: Today is very busy, but tomorrow morning he has some free time between 9 and 11.
T: That would/will be perfect.
S: Could I have your business card?
T: Of course here you are.
S: I will tell Mr. Nagy to go and visit you at your stand (kiállítási).
T: Thanks a lot.
S: You are welcome.
13/B Felettesét az angol partnercég meghívta egy fontos találkozóra. Ön azt a
feladatot kapta, hogy foglaljon telefonon szállodai szobát főnökének londoni útjára.
 Beszélje meg a rendelt szoba komfortfokozatát (fürdőszobás szoba,
apartmant)!
 Adja meg szobafoglalás pontos időtartamát és időpontját, esetleges extra
igényeket, és kérje a foglalás visszaigazolását!

T: Four Seasons Hotel. Can I help you?

S: Good afternoon. I would like to book/reserve an apartment for Mr Nagy who is
visiting London two weeks from now.
T: Would you like a single bed apartment or an apartment for more people?
S: Single bed apartment will be enough, but it should be spacious and it should have both
a shower and a bath.
T: All right. When is Mr Nagy arriving?
S: It will be the 20th of April for 4 nights until the 24th.
T: OK. Would you like half board or breakfast with the apartment?
S: Breakfast will be enough, thank you.
T: The rate is 300 $ per night. Would Mr Nagy like to pay by credit card or in cash?
S: By credit card. Could you send a confirmation of the booking?
T: Sure. Can I have your e-mail address or fax number.
S: 1234567. I guess that will be all.
T: Thank you.
14/B Cége szeretne részt venni külföldön egy nemzetközi vásáron, és főnökétől
azt a feladatot kapta, hogy érdeklődjön a részletek iránt.
 Hívja fel az ottani szervezőket, és kérdezze meg a részvétel feltételeit!
 Kérjen írásos tájékoztató anyagot és jelentkezési lapot!

T: „Logifare” good afternoon. Can I help you?

S: Hello it is Mr XY. Can you tell me some information about the logistic Fair your firm is
going to organise/is organizing for May 2009.
T: The Fair will last 3 days from 1st May till the 3rd. It will be open from 9am to 7pm
every day.
S Where wil it be exactly?
T It will be in Hannover in a 10000 square meter stadium with more than a 100
participants.
S: Could you send us a detailed price list and a brochure about the Fair and any kind of
programs that will take place during the Fair.
T: Sure. Send us an e-mail with your contact info and I will send you an info-pack right
away.
S: That is great. Thank you.
T: The pleasure is ours. (miénk a szerencse.)
15/B Ön azt a feladatot kapta főnökétől, hogy biztosítsa egy konferencia
helyszínét és tárgyi feltételeit.
 Hívjon fel egy szállodát, és érdeklődjön konferenciatermük felől, hány fős,
milyen a felszereltsége, mennyibe kerül, szabad-e az ön által kért
időpontban!
 Foglalja le, és ígérje meg, hogy a foglalást visszaigazolja!

T: Atrium Hyatt Hotel. Can I help you?

S: Hello. I am calling on behalf of23 Mr. X the managing director of Servind Ltd. We are
organizing a 2 days conference for next month for the company’s workers and we are
looking for a suitable location24.
T: How many people will be there in the conference?
S: Well,101. We will need a bigger conference room for about 50 people and five smaller
for 10 persons each for our workshops.
T: What are the dates exactly?
S: It is the 22nd and 23rd of May from 9 am to 6 pm.
T: Do you need some special equipment?25
S: Well we need equipment for telephone conferences, 5 overhead projectors26, 5
flipcharts, 5 white boards with markers and one reception room where we can have
some snacks in the breaks.
T: Would you like to order lunch also or snacks would be enough?
S: If the prices are reasonable we would like. If you send us a price list I will discuss the
menu with Mr X.
T: OK. May I have your name and your e-mail address? I will send you the possible
menus with prices and the prices of the other items.
S: It is Peter White and my e-mail address is the same: peter.white at(@)servind.co.hu.
T: Got that (értettem) Mr. White.
S: And I would like to book/reserve the big conference room and 5 smaller meeting
rooms plus a reception area or room for the 22 nd and 23rd of May from 9 am to 6 pm.
I am waiting for your offer.
T: Ok. Thank you for your call. I am sending the offer and the menu cards by tomorrow.

23
valaki nevében
24
megfelelő helyszín
25
felszerelés
26
kivetítő
16/B Külföldi üzleti partnereivel munkaebéden vesz részt egy étteremben.
Segítsen nekik az ételválasztásban!
 Ajánljon nekik a magyar konyhára jellemző ételt, italt!
 Beszéljen nekik a magyar konyha híréről, és az egészségesebb táplálkozás
érdekében megindult változásokról!

T: Have you decided on what you are going to eat?

S: Well….hm. Not exactly. Although this menu is in English I do not really know which
dishes to choose. Could you recommend27 something that is not too heavy.
T: Hm. Let me think. It is quite hard since the Hungarian cuisine (konyha) is not the
healthiest or lightest cuisine of the world.
S: Yeah, I have heard that.
T: This is mainly because (többnyire azért) most dishes are cooked with fat and we are
meat-lovers. We have a lot of pork and beef dishes. Stews (pörkölt) to be more
precise. We also eat venison, rabbit and wild boar and we love fish also.
S: What kind of fish?
T: Actually the fish we catch from our rivers and lakes and ponds.
S: I would like some fish .
T: That is a good choice, because we have a truly traditional dish made of different kind
of fish, the fish soup.
S: Oh, I can see. Ok, and what kind of wine goes with it?
T: Red, of course. Maybe Bikavér dry would be perfect.
S: Thank you so much. You solved my problem.
T: In Hungary there are more and more people who prefer low fat low carb food and
since there are many overweight people our society, the media and even the smallest
elements: the families have to pay more attention to a healthier diet.
S: That is true.

27
ajánl
17/B Egy külföldi üzleti partnere faxon küldte el a megrendelését. Sajnos a gép
meghibásodott, és a fax rosszul olvasható.
 Hívja fel és kérje meg, hogy a faxot küldje el újra, ha lehet, inkább e-mailt
küldjön!
 Ragadja meg az alkalmat és tudassa, hogy irodacsere miatt címük két héten
belül megváltozik, amiről tudatni fogják őket írásban is!

S: Hello it is Mr X from Hungary. I would like to talk to Mr Y.

T: Speaking.
S: Good afternoon Mr Y I am calling because the fax you sent 10 minutes ago did not
come out very well. There is some problem with our fax machine and the offer you
sent is almost unreadable.
T: Oh, should I send it again?
S: Well, that is what I wanted to ask but I would ask you to send it via e-mail as well, in
case we can not fix our fax machine today.
T: That is OK, I will send it right away.
S: Thank you. And also I would like to let you know that our head office is moving to an
other address by the end of next month (in two weeks). But we are going to send you
the new address by mail.
T: Thanks.
S: That is all for now. Have a nice day.
T: The same to you. Bye.
18/B Vállalata termékbemutatót tervez. Főnöke megkérte, hogy hívja fel a vállalat
egyik fontos partnerét, Brown urat, és telefonon is tájékoztassa a részletekről.
 Közölje a pontos időpontot, kérdezze meg, hogy számíthatnak-e
megtisztelő részvételére!
 Kérdezze meg, hogy küldjön e katalógust, mert a bemutató után üzletkötés
is lehetséges!

T: Servind Ltd. Can I help you?

S: Hello. This is Mr. X from XYZ Ltd. and we are organizing a presentation on the 20th
May at Marriott. We would like to invite you (Mr Brown) to this presentation where
we would introduce our newest product.
T: Oh, that is really very kind of you!
S: It is going to start at 18 pm in the Bronze Conference hall and it is going to take 60
min.
T: It sounds suitable for me.
S: After it we organize a buffet style dinner. I would like to know whether you are
interested and whether we can count on your presence/participation
(jelenlét/résztvétel).
T: Well of course. Thank you for your invitation.
S: I would also like to send you a catalogue of our products via e-mail or mail. Which
would you prefer?
T: Well, by mail it would be better.
S: All right. Goodby.
T: Goodbye.
19/B Főnöke visszatér külföldi útjáról, és elégedetlen volt a szállással. Mivel
nagyon elfoglalt, Önt kéri meg a reklamáció intézésére.
 Hívja fel a szállodát, és mondja el főnöke panaszait!
 Kérjen kártérítést az említett okok miatt, a szoba árának legalább a felét!

T: Park Hyatt. Can I help you?

S: Hello. It is Mr X from Budapest. I am calling on behalf of Mr Y in connection with his
stay at your hotel last week.
T I see, what can I do for you?
S: We would like to make a complaint.
T: May I know what the problem was?
S: First of all Mr X booked a room overlooking the sea 28 and when he arrived he was
informed that as he arrived 15 minutes later than expected, his room was given to an
other guest. This is unacceptable as Mr X was late because of the heavy traffic in the
city centre.
T: I see.
S: Second of all he was given a room any view at all without a bathtub and towels.
T: Hm. I see.
S: The staff was not helpful at all and even when the director asked for the manager they
were talking behind his back in Spanish.
T: Could you send your letter of complaint to our Complaint’s Department because there
is not much I can do on the phone.
S: You can be sure I will. We would like to get a refund.
T: I understand. We are waiting for your letter and hope next time we will not leave you
dissatisfied with our services.
S: There will be no next time!
T I’M sorry, goodbye.
S: Bye.

28
tengerre néző
20/B Ön azt a feladatot kapta, hogy a cég külföldi vendégei számára foglaljon
asztalt egy étteremben. Mielőtt intézkedik, beszélje meg a részleteket főnökével!
 Konkrét étterem, időpont, hány fő, különleges tudnivalók (pl. vegetáriánus
ügyfél).
 Menüt rendeljen–e, vagy mindenki a helyszínen választ majd az étlapról?

S: Hello Mr Nagy, you have sent for me. (hivatott)

T: Yes, actually I am expecting some business partners from Switzerland. They will arrive
tomorrow sometime in the morning. I would like you to call Mátyás pince (cellar) and
reserve some tables.
S: For how many people exactly?
T: For 15 plus me.
S: OK. Should I order a menu or is it going to be a la carte?
T: I guess a menu would be easier.
S: Are there any vegetarians or orthodox jews in the company?
T: No, but there are 2 people who have diabetes and they need to eat around 1pm. And
there is a woman who is allergic to gluten.
S: Should I reserve the tables in the smoking or a non-smoking area?
T: Non-smoking.
S: Alright. Then I will reserve some tables for 16 people for 1 pm and one glutene free
menu.
T: Please ask Mátyás pince to send the possible menus we can choose from, and the
prices.
S: OK.
T: Thank you. Bye
S: Bye.