Escolar Documentos
Profissional Documentos
Cultura Documentos
Plan Title:
Mission:
Benchmark:
(See Samples on other Tabs)
Statements Group
Design and manufacture of lean cost effective solutions Mission
Engaged Innovative workforce delivering exceptional value Vision
Long history and reputation for quality delivery Competencies
Low tax location and ease of market access Competencies
Reputation for passing cost reductations on to customer value Competencies
Excellent hiring strategies induction and staff care Competencies
Leader in field of one product/service family Strengths
World class and modern manufacturing facilities and skillsets Strengths
Motivated and well trained workforce Strengths
Low employee turnover Strengths
High insurance premiums and risk costs Weaknesses
Lack of inter department communication Weaknesses
Recent major product recall Weaknesses
Increasing manufacturing costs Threats
Competition from new low cost entrants Threats
Lack of capital for new projects Threats
Global downturn continuing Opportunities
New government design grants Opportunities
Changed market position and servitisation of products Opportunities
Increasing research grants and University partnerships Opportunities
Passing cost reductions and value to customers Values
Organisation learning and skills Values
Engagement with communities and societies Values
Stakeholder Requirements Group
Increase quality and reliability Customers
Increased order delivery flexibility Customers
Reduce indirect costs by 300k Parent
Reduce order lead times Customers
Increase discretion and responsibility Employees
Improve flexibility of working hours Employees
Reduce payment cycle times Suppliers
Pilot corporate ERP Systems Parent
Improve accuracy of demand forecasts Suppliers
Increase utilisation of assets Parent
Provide greater recreation and canteen facilities Employees
Sponsor local communities Community
Comply to health and safety regulations Regulations
Comply with enviornmental legislation Regulations
Strategic Objectives Group
Improve capacity analysis techniques Finance
Lag demand and meet extra demand through outsourcing Finance
Improve man-power flexibility towards capacity changes Finance
Explore Make v s Buy Opportunities Finance
Evaluate and provide risk moderation policies Finance
Collaborate on development of more accurate forecasts Customer
Explore manufacture-to-order processes Customer
Reduce order delivery times Customer
Improve dealer and supplier partnerships Customer
Migrate toward flatter and leaner organisation Customer
Restructure organisation around process flows and innovation Processes
Simplify and selectively outsource financial systems Processes
Migrate towards focused core processes and outsource machining Processes
Simplify and upgrade ERP and CRM processes Processes
Extend engagement and empowerment of staff in idea generation People
Evaluate skills and prepare HR and training strategies People
Performance Indicators Group
Improve cost savings by 300k
Increase delivery performance to 56%
Reduce absenteeism to 4%
Reduce defects per unit by 20%
Reduce warranty costs by 350k
Reduce promised order lead time to two days
Increase customer satisfaction score to 850
Increase turnover in European markets to 45m
Increase Profit
Benchmarks Group
www.lighting-direct.co.uk Product
www.delixigc.en.china.cn/ Product
www.yusinglighting.com/ Product
www.ge.com Process
www.philips.com Process
www.nema.org Association
www.sme.org Association
www.nam.org Association
Projects Group
Install Robotic Welding Approved
Redesign Assembly Line Approved
Investigate ERP system Approved
Develop Workgroup Procedures Approved
Restart Sports and Social Activities Approved
Implement Innovation Training Approved
Implement eAuctions on Selected items Approved
Design SS Switch Unapproved
New Promotion Stand Unapproved
Individuals Group
Andrew Fletcher
Breda Mooney
Danny Mulryan
David Noone
Finn Krewer
James Fogarty
John Sheehan
Mary Roche
Michael Clark
Hank Bulmers
Garry Hayes
Brenda Moody
Skills Group
Managing Time Personal
Negotiating Skills Personal
Communication and presentation Personal
Project management Personal
Managing conflict Interpersonal
Innovation Management Management
Leadership mentoring Personal
Delegating to others Interpersonal
Monitoring Performance Management
Teamwork Interpersonal
Coaching mentoring and motivating Interpersonal
Recognising others and rewarding Interpersonal
Handling pressure and stress management Management
Planning Management
hIT Manufacturing
lopment Plan (2015-2018)
ring Costs and Increaing Value
/www.ingersollrand.com/
Importance Fit with Strategy Score Start Date End Date Progress
4 5 20
3 4 12
2 4 8
2 3 6
3 4 12
4 5 20
5 4 20
4 3 12
3 4 12 :)
2 4 8 :(
1 3 3 :|
2 2 4 :)
1 2 2 :(
2 3 6 :|
3 4 12 :)
4 5 20 :(
5 4 20 :|
4 3 12 :)
3 3 9 :(
2 4 8 :|
2 2 4 :)
Importance Fit with Strategy Score Start Date End Date Progress
5 5 25 :)
4 4 16 :(
3 4 12 :|
3 4 12 :)
4 3 12 :(
3 4 12 :|
4 3 12 :)
2 5 10 :(
2 4 8 :|
2 3 6 :|
2 3 6 :)
3 2 6 :(
1 2 2 :|
2 1 2 :|
Priority Value 2 Value 3 Start Date End Date Progress
3 :)
4 :(
5 :|
4 :)
3 :(
2 :|
3 :)
4 :(
5 :|
4 :)
3 :(
3 :|
4 :)
5 :(
3 :|
4 :)
Origin Current Target Start Date End Date Progress
0 145 300 :)
0 34 56 :(
7 6 4 :|
100 87 80 :)
1.3m 1.12 0.9m :(
5days 3.5days 2days :|
756 660 850 :)
12m 16m 45m :(
0 45k 60k :|
Value Value 2 Value 3 Start Date End Date Progress
4
4
5
3
4
1
2
5
Cost Benefit Payback Start Date End Date Progress
350k 100k 3.5yrs 1/1/2000 3/1/2000 :)
200k 100k 2yrs 3/1/2000 6/1/2000 :(
50k 250k 0.2yrs 5/1/2000 9/1/2000 :|
30k 60k 0.5yrs 7/1/2000 12/1/2000 :)
0 20k 0yrs 9/1/2000 3/1/2001 :(
60k 60k 1yr 11/1/2000 6/1/2001 :|
120k 240k 0.5yrs 1/1/2001 9/1/2001 :)
45k 90k 0.5yr 3/1/2001 12/1/2001 :(
10k 20k 0.5yrs 5/1/2001 3/1/2002 :|
Value 1 Value 2 Value 3 Start Date End Date Progress
Andrew Fletcher
Breda Mooney
Danny Mulryan
David Noone
Finn Krewer
James Fogarty
John Sheehan
Mary Roche
Michael Clark
Hank Bulmers
Garry Hayes
Brenda Moody
Andrew Fletcher
Breda Mooney
Danny Mulryan
David Noone
Finn Krewer
James Fogarty
John Sheehan
Mary Roche
Michael Clark
Responsible
Andrew Fletcher
Breda Mooney
Danny Mulryan
David Noone
Finn Krewer
James Fogarty
John Sheehan
Mary Roche
Michael Clark
Hank Bulmers
Garry Hayes
Brenda Moody
John Sheehan
Mary Roche
Responsible
Andrew Fletcher
Breda Mooney
Danny Mulryan
David Noone
Finn Krewer
James Fogarty
John Sheehan
Mary Roche
Michael Clark
Hank Bulmers
Garry Hayes
Brenda Moody
Andrew Fletcher
Breda Mooney
Danny Mulryan
David Noone
Responsible
Andrew Fletcher
Breda Mooney
Danny Mulryan
David Noone
Finn Krewer
James Fogarty
John Sheehan
Mary Roche
Michael Clark
Responsible
Hank Bulmers
Garry Hayes
Brenda Moody
Andrew Fletcher
Breda Mooney
Danny Mulryan
David Noone
Finn Krewer
Responsible
David Noone
Finn Krewer
James Fogarty
John Sheehan
Mary Roche
Michael Clark
David Noone
Finn Krewer
James Fogarty
Responsible
Responsible
Organization Name:
Plan Title:
Mission:
Benchmark:
Statements
To provide the University with the IT needed to realise the overall University
strategy through the optimal use of IT resources for both IT Change and
Operations
IT supporting the University and maximising the ability of staff to concentrate on
the overall Strategic goals by ensuring the important IT capability is delivered
when and where required, is stable and sustainable
User Centred: To meet and adapt to the ongoing needs of all skakeholders
providing a first class service
Information & Knowledge: Committed to sharing to reach the common goals of
the University
Integrity: To maintain transparency, accountability and personal responsibility
through compliance with standards and policies
IT staff capability, accumulated knowledge with links to IT department
ICT Infrastructure – internet network & security, information system for staff,
students & technical staff, ICT based teaching and learning
High quality technology for on-line teaching & communication facilities with
trained personnel available
Good interdepartmental information flow including a large e-library database with
links to R&D
Financial resources - business case at board level challenging - increase IT
input required in R&D
Mobile network services, Wifi, Eudroam can fail; offer disrupted service
Servers; multi site locations difficult to manage; software/hardware malfunctions,
N.U.I.G can be bureaucratic and implementing change can be difficult, project
prioritisation
Increased co-operation with other Universities & third level institutions - ICT
innovative solutions
Consultancy linked directly to R&D in the IT department, targeting Government
agencies
Effective teaching methods for ICT based learning; Courses for growing on-line
student body
Leading Big Data player; data analytics research centre with leading academics
in the discipline
Funding limitations, financial cuts, negative reputation, competing Colleges
/Universities
System failure (ageing hardware) & activity to breech the integrity of IT security
system, viruses
Retiring and resigning staff – knowledge drain
Decision to retire / upgrade existing system – cost benefit analysis
Stakeholder Requirements
Refine & update main NUIG web-site
Upgrade library webpage – map to accompany book codes
Enhance Wi-Fi & Eduroam, wireless connection to printers/ projectors etc. from
mobile devices
Colour printing for IT Students
Provision of ICT equipment hire service, e.g camera, video recording & various
other multimedia equipment to facilitate project goals
Online notification of lab availability, malfunction
Provide Interactive whiteboards
Recorded lectures available on-line
Provision for departmental video conferencing studio, to facilitate more
interactive and collaborative learning environment
Adopt and increase use of green technology within the University
On-line tender information
MyRSpace - portal for posting updates on research topics
Strategic Objectives
Optimize use of existing infrastructure, reduce unnecessary duplication of asset:
Continual R & D into latest trends
Reduce costs by ensuring good project management delivery – right people in
the right place;
Gather opinions of stakeholders to shape IT strategy; provide ISS dedicated
personnel for training & support services to individual faculties
Procure hardware & softwars that is most economically advantageous - prepare
cost/benefit analysis
Improve dealer and supplier partnerships
Employ highly skilled & adaptable staff; cross fertilise ISS management & staff;
multi skilled teams create dynamic working environment
Analyse user data to further improve systems
Research opinions of students and staff by providing feedback options to help
develop strategy
Implement modern warehouse technology suitable for managing data
Compile more technology solutions in house to decrease dependence on outside
venders
Ensure system quality is maintained using industry recognised security
procedures
Performance Indicators
Measure benefit of new energy efficient green technologies
Measure the value of purchased contracts (products & services)
Assess high speed connection and broadband width available for Wi-fi and Lan
Upgrade broadband speed to baseline of 100mb/s
Reduce user complaints per month re: hardware & software issues
Measure number of system failures
Security - Measure number of attacks
Increase the number (%) of courses available on blackboard
Revenue and Cost, maximise revenue by ensuring user satisfaction
Return on Investment Index (ROI)
Monitor usage statistics for monthly time spent using ISS Services
Projects
Overhaul & update website, latest data
Review usage of PC, gear labs & rooms towards laptops & other mobile devices
On-line delivery of courses - phase II
Network security overall upgrade
Analyse software usuage & licensing requirements & costs
Improve Wifi on campus
Staff development & training
Asset replacement programme of hardwars > 10 years
Wireless printing in IT building - pilot project
Develop MOOC courses in different faculties
Ideas
Continuous adoption & expansion of cloud computing services across ISS
Strengthen Wifi & extend to areas on the pheriphry of the campus
On-line ISS training course for management & staff
Forum for new project ideas & review
Additional Staffing @ peak periods
Business capability review
Problems
Continuous Development in the use of cloud computing
Project duration and scope creep - cost benefit analysis
New systems installation - training requirements
Capacity Management
Linking programmes to main activity
Wifi signal interruptions
Individuals
Director & Administrative Assistant
Director
Operations
Deputy Director and Head of Operations
Education & Research
Head of Education & Research
Education & Research
Head of Education & Research
Business Continuity
Head of Business Continuity
Programme Office & Governance
Head of Programme Office & Governance
Architectures & Strategies
Head of Architectures & Strategy
Skills
Software Development
Programming & Databases
Business Process Modelling
Website Design
Project, Programme Management
Agility, Adaptability & Flexibility
Communication - Listening, Verbal & Physical
Leadership, Teamwork, Networking & Innovation
Time Management
Teamwork & Ability to work as an individual
Conflict Management & Resolution
Coaching, Mentoring and Motivating
Delegation & mutual respect
Recognising others and rewarding
Handling pressure and stress management
Organisation & Planning
Performance Analysis & Monitoring
ISS Knowledge University
Computer Services Development Plan (2015-2018)
Providing Better Computer Services to Staff and Students
http://www.nuigalway.ie/information-solutions-and-services/
Mission
Vision
Core Value
Core Value
Core Value
Strengths
Strengths
Strengths
Strengths
Weaknesses
Weaknesses
Weaknesses
Weaknesses
Opportunities
Opportunities
Opportunities
Opportunities
Threats
Threats
Threats
Threats
Threats Importance Fit with Strategy Score Start Date
All Users
Students/Staff
Students/Staff
Students/Staff
Students/Staff
Students
Lecturers
Lecturers
Lecturers
NUIG Management
Suppliers
Researchers
Group Priority Value 2 Value 3 Start Date
Capacity
Organisation
Organisation
Supplier Chain
Responsiveness
Workforce
Information
Information
Technology
Technology
Quality
Group Origin Current Target Start Date
6
14
5000
100
240
5
15
50
5
12
10000
Group Cost €K Benefit €K Payback (Yr) Start Date
20 10 2.0 7/1/2015
20 8 2.5 6/1/2015
300 60 5.0 2/1/2015
250 60 4.2 8/1/2015
50 20 2.5 3/1/2015
250 50 5.0 5/1/2015
30 20 1.5 1/1/2014
300 45 6.7 1/1/2016
10 10 1.0 2/1/2015
20 25 2.0 6/1/2015
Group Value 1 Value 2 Value 3 Start Date
Reactive
Reactive
Proactive
Proactive
Reactive
Proactive
Group Value 1 Value 2 Value 3 Start Date
Proactive
Reactive
Proactive
Reactive
Reactive
Reactive
Group Value 1 Value 2 Value 3 Start Date
Seán O'Farrell
Conor McMahon
Pat Dempsey
Pat Dempsey
Declan Staunton
Sinéad Ní Fhaoláin
John Lavelle
End Date Progress Responsible
Sample Project (Three Star Hotel)