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JENNIE

GO
343 Angel Avenue, Sunnyvale, CA 94086

Mobile: 407.580.5470 Email: jenniebgo@gmail.com

RESULT FOCUSED-PROJECT MANAGER


Long-term Relationship Building | Process Improvement | Revenue Growth

8 years professional experience in software development project management, implementation, and sales support roles,
bridging organizational gaps, streamlining and developing process improvements, with an ability to make strategic
business-driven decisions in the interest of the company and key client stakeholders. Holds a proven track record
developing strategy, designing processes, and successful business unit(s) integration. Ability to adapt under time-
constraints and thrive in a dynamic, fast-paced work environment. Team player that leads by example, and manages
multiple projects of various complexities, and teams (domestic and remote). Highly organized with strong communication
skills.

CORE COMPETENCIES

• Strategic Project Planning • Vendor Management • HRIS and Payroll Systems


• Process Improvement • Cross-training and Staff Development • MS Office Suite
• Account Relationship Management • Data Management & Analysis
• Multi-Tier Project Management • Business Presentations

LEADERSHIP EXCELLENCE & KEY ACHIEVEMENTS

Ø Two-time “Employee of the Quarter” recipient for Q3 2014, and Q1 2015 at PlanSource
Ø Spear-headed ClearBenefits acquisition (valued over $6.5 million) at PlanSource
Ø Streamlined and developed new operational processes through partnership with the COO at Lumity, Inc.
Ø Subject Matter Expert nomination – (8 person) team lead for client migrations at PlanSource
Ø Optimized processes with multiple HRIS and payroll systems at Meadowbrook Golf Group

PROFESSIONAL EXPERIENCE

Lumity, Inc. 2017 – Present


Implementation Manager

• Partnered with internal stakeholders to deliver a well-crafted and customized on-boarding experience
• Evaluated existing processes to proactively identify, and propose solutions to bridge gaps
• Facilitated business growth through technical research analysis, designed strategic action items, and presented
account recommendations to the Sales team management
• Completed all implementation projects with 91% on or ahead of schedule while adhering to budget constraints
• Established strong working relationships with key client stakeholders, strategic partners, and external vendors
• Orchestrated Product and Engineering teams to define and test new system functionalities, and features
• Partnered with COO to set boundaries for new operational processes as part of business scaling
• Streamlined tracking by applying processes and using efficient project methodologies
• Conducted Whiteboard meetings to discuss any issues with scope or schedule including determining paths for
installation to minimize, re-work and to ensure progression
• Built dynamic relationships with internal and external teams, fostering smooth and efficient implementations
• Developed and maintained project-tracking for each project
PROFESSIONAL EXPERIENCE-CON’T

PlanSource 2011 – 2017


Implementation Project Manager

• Led project management for ClearBenefits acquisition platform (valued over $6.5 million)
• Appointed as a Subject Matter Expert (SME) that cross-trained and lead a team of 8 people responsible for system
conversions for more than 100 acquired client accounts
• Accountable for overall planning and resource allocation of various projects in the pipeline
• Administered training to customers on system functionality and best practices which improved satisfaction and hands-
on experience
• Acted as coach and mentor to effort employee behavioral change that resulted in improvement performance
• Enhanced customer awareness of full product functionality and best practices, enhancing customer usage
• Coordinated project timelines to ensure that the adequate milestones and projects were on the right for completion
• Delivered follow-up actions and customer support, improving successful implementation completion rate to 99%
• Developed migration project plan including client communication, training, and conversion scheduling while
highlighting project objectives
• Managed all status reports and prepared projects reports
• Monitored all processes related to project both external and internal resources

Meadowbrook Golf Group 2007 – 2011


Human Resources Coordinator

• Supported backend human resource functions and processed workers’ compensation claims and payroll
• Administered benefits for employees based on their ranks
• Maintained all databases and system quality assurance
• Scheduled and prepared corporate training courses based on needs raised by business units
• Managed employee performance development, course completion tracking, and training analysis
• Ensured that all necessary employee information and supporting documents were filed
• Optimized processes with multiple HRIS and payroll systems at Meadowbrook Golf Group

EDUCATION/CERTIFICATION
• University of Central Florida, BA in IDS, Major: Behavioral & Social Sciences, Minor: Cognitive Sciences 2019
• Valencia College, Associates Degree in General Studies 2003