OpenLivingLab

Days 2018
Conference report
22-24
AUGUST
 Foreword

This report is a summary of sessions at the OpenLivingLab Days 2018 in Geneva, Switzerland co-organised by ENoLL, GeneveLab, HES-SO, mQoL
and Universite de Geneve. The report includes a collection of workshop debriefings, which have been conducted by members of the ENoLL Living
Lab community. Workshop reports have been written by workshop organisers and edited by the ENoLL Secretariat for purposes of this report.

At the 9th edition of the OpenLivingLab Days we were exploring and debating the role of citizens, open innovation and the potential of Living Labs
in the context of the 2030 Agenda for Sustainable Development. High level speakers from the United Nations, the European Union and local and
regional governments discussed policy developments. 35 research and innovation papers on the topic of Living Lab development were presented
to the participants. Next to that, we tapped into local innovation communities with the local visits to CERN – IdeaSquare, Pangloss lab, SDG Solution
Space, Impact Hub, Addict Lab, Hospital of Geneva and a tour of the Red Cross Museum.

One day before the OpenLivingLab Days conference opening a special learning event “Day 0 - Learning Lab Day” is held for mentees in the Learning
Lab program. The program consists of Living Lab trainings and learning materials. Day 0 constitutes the core offering of this learning program
and consists of hands-on training, guided knowledge transfer and peer-to-peer learning between Living Labs of varying levels of maturity and
interested partners.
Copy editors:
Simultaneously, at Day 0 the newest Learning Lab mentees are welcomed: ToBeVerona Living Lab, National Council of Research of Italy - Institute of
Spela Zalokar Methodologies for Environmental Analysis (CNR-IMAA), FCiências.I, TENOR lab (Norwegian University of Life Sciences - NMBU), École polytechnique
Clara Mafe fédérale de Lausanne (EPFL), LebensPhasenHaus (University of Tübingen), Blue Society Living Lab (Nausicaá, Centre National de la Mer), Johanneberg
Ines Vaittinen Science Park AB, Associação Porto Digital, Joint Research Centre of the European Commission (JRC), Centre for Excellence in Universal Design (at the
National Disability Authority), NetwellCASALA (Dundalk Institute of Technology), NABOLAGSHAGER, Synergie Competences and LUDyLAB.
Leidy Vanessa Enriquez Florez
Zsuzsanna Bodi
Miguel Galdiz

Design:
Spela Zalokar
Ines Vaittinen 3
Content Highlights of the OpenLivingLab days

HIGHLIGHTS OF OLLD18..........................................................................................................5
The European Network of Living Labs signed a Memorandum of Understanding with Australian Living Lab Innovation Network (ALLIN)
PANELS, RESEARCH & CITY CHALLENGES (DAY 1) on Friday 24th August. ALLIN is a platform to build capacity and collaboration opportunities for living labs in Australia, supporting them
Panel Discssions to work with end-users and citizens. The MoU represents ALLIN’s and ENoLL’s joint commitment to building relationships between
Research Sessions Australian Living Labs and ENoLL members and to nurture international collaboration.
SDGs cities challenge...........................................................................................................................11

ENoLL Council has elected a new Chair – Fernando Vilariño (Library Living Lab). The Council has also welcomed three new Council
LOCAL VISITS (DAY 2)........................................................................................................................22 members – Belina Chen (Taiwan Living Lab), Jesse Marsh (ATALIER Studio) and Alun Jones (Coventry University).

WORKSHOPS (DAY2&3)...................................................................................................................24 Two Veli-Pekka Niitamo awards were given this year. Award for best research paper went to Dimitri Schuurman, Aron-Levi Herregodts,
Annabel Georges and Olivier Rits for their paper on “Innovation Management in Living Lab projects: the Innovatrix Framework”. The
Award for best Innovation Paper went to Tuija Hirvikoski, Kaisla Saastamoinenand and Mikael Uitto for their paper titled “International
Track 1 (SD goals 1,2,3,6): Health and well being......................................................................28 Innovation Sprint Bridging the Sustainability Gap between Metropolitan Core and Peripheries”.

Track 2 (SD goals 4,5,8,10): Quality education............................................................................36

Track 3 (SD goals 7,12,14): Affordable & clean energy .......................................................... 40
Next year OpenLivingLab Days will be hosted in Thessaloniki,Greece.
Track 4 (SD goals 9,16,17): Industry, innovation & infrastructure....................................... 44
Track 5 (SD goals 11,13,15): Sustainable cities & communities........................................... 48
Combined tracks...................................................................................................................................54
Welcoming ENoLL 12th wave members:

• Kiraki Living Lab (Armenia)

• Université du Domicile (France)
• Agir Pour la Télémédecine (France)
• Living lab_Aktan (France)
• K8 Institut für strategische Ästhetik gGmbH (Germany)
• Torino City Lab (Italy)
• Transilvania Living Lab (Romania)
• MediaLab UGR – Research laboratory in Culture and Digital
Society (Spain)
• MDH Living Lab@IPR (Sweden)
• Ecopol Living Lab for quality of life (Switzerland)

7
 Panels,
Research and
city challenges
DAY 1
Welcome speech by ENoLL President, Tuija Hirvikoski
It is my honor as ENoLL President to wish you all welcome to the ninth
open living lab days, which will explore practical ways to step up
the global role of Living Labs in sustainable development as well as
maximizing the impact of research and innovation.
As it is well known, the Horizon 2020 interim evaluation “calls for mission-
oriented approach” and “effective engagement of citizens” as a way to
the maximise the positive impact of research and innovation. – What
many decision makers do not know, is that since 2006 the Living Labs
have been developing their competences in open innovation, open
science, value co-creation and experimentation. – And therefore, the
Living Labs have reached globally high standard competence, which is
a source of inspiration for many. The work done should be more strongly
reflected in the strategies, working programs and funding instruments
of international institutions and national governments.
Inspired by the G-Stic conference, the Open Living Lab Days 2018 has
now stronger strategic approach on the Sustainable Development
Goals; scientific papers and workshops will introduce and demonstrate
how the Living lab approach has been used to bridge the ecological,
social, cultural, economic and territorial gaps in sustainability. Moreover,
we will invite you join our new Manifesto for Innovation. Generally,
science, technology, and innovation is strongly visible in developed
countries, and specifically, at the core of metropolitan areas. Those
metropolitan clusters are places where the best innovation, resources,
universities, companies, and investors normally situate. At the same
time, the peripheries and the rural areas are providing the core areas
with many vital resources. Yet, they can themselves be suffering
from learning crises, migration loss, brain drain, loss of jobs, and the
many other challenges. Often these challenges are related to ageing
population and long distances or poor logistics. – The Conference
papers and workshops are providing examples of Living Labs approach,
which is aiming at to making cities and communities more inclusive,
resilient, and sustainable.
Together with the EC, UN, WB and other international institutions,
ENoLL could take a more strategic role in addressing the sustainability
challenges and creating system-wide reforms that are bridging the
development gaps between the different global and regional areas.
In these areas, the intensity of knowledge, technology, and monetary
resources can vary substantially. – As ENoLL, we need your support to
be present at the right Forums at the right time to increase the buy-in
from across the political spectrum.
Research on broad-based innovation activities has demonstrated the
economic value of practice based innovation and innovation take-up
in particular. Therefore, we can’t overemphasize the role of full-scale
urban, peri-urban and rural, as well as digital Living Labs that are
providing a platform for everyone to learn, invent, prototype, analyse,
and assess their progress. These platforms are creating sustainable
behavioral changes and related market opportunities for innovation.
Ladies and gentlemen, as my three years period as ENoLL President is Finally yet importantly, I want to thank ENoLL council and secretariat for
approaching it’s end, on behalf of the open innovation and living lab having supported me in many different ways during the past three years.
community, I want to express my sincerest gratitude to three extraordinary Thank you Zsuzsanna (Bódi) , Leidy (Vanessa Enriquez Florez), Clara (Mafé),
men: Ines (Vaittinen), Spela (Zalokar), Miguel (Galdiz), Katariina (Malmberg) and
Francesca (Spagnoli).
Secretary General Koffi Annan for being a role model to all of us who believe
it is our obligation to fight for a better world, At Open Living Lab Days, we ask and attempt to answer such questions as: What
does it take to create a successful innovation ecosystem? How to orchestrate
Former Adviser for Innovation Systems at the EC Bror Salmelin for his the complementary interaction between the multiple stakeholders? Do
uncompromising and highly professional support for the network during the the stakeholders share resources and risks when aiming to co-create value
past two decades, and and novelties changing the way people live their lives and do their work? –
ENoLL, together with the Swizz organisations designed the OLLDs for those
Laurea University of Applied Sciences’ President Jouni Koski, for having
who want look for ‘pearls’ that may have gone unnoticed and share their
always supported me when struggling to understand and develop the
own success stories. At all the times, critically explore the conference’s core
thinking, actions and connections with all of you who are collectively making
message, and ask you self what messages are missing. Do not forget to assess
the transformation towards open science and open innovation to happen in
if the suggested Living labs approach fits for your purposes.
real life.
Moreover, I want to thank Professor Kassay for his Pentalogy on Enterprise
and Entrepreneurship which helped us as to deepen our understanding on Moreover, do not forget to enjoy and have fun!
the connections between innovation and entrepreneurship.
 Opening Speeches

“OpenLivingLab Days will explore practical ways to step up the “I am delighted to welcome you in Geneva on behalf of the
global role of Living Labs in sustainable development as well as Geneva government and its president Pierre Maudet. Geneva is
maximizing the impact of research and innovation”. acting as an international campus for innovation. It is strongly
investing in innovation, sustainability and entrepreneurship for
Dr Tuija Hirvikoski the canton’s future but as well for the world prosperity”
ENoLL President, elected Council member representing Laurea Nicholas Niggli
University of Applied Sciences
Republic and State of Geneva’s Director General for Economic
Development, Research and Innovation

“Living Labs are a growing phenomenon. The movement is

“It is absolutely critical to recognize that the SDGs are not just
expanding across Europe and the World. For Universities, major
and agenda for the United Nations or the governments. They are
challenge is to reach the society and Living Labs have become
much more than that. They have become, and are, a universal
important instruments involving users at every stage of research,
framework, a global roadmap that applies to all facets of society,
development and innovation process. Their success can also be
to all people and institutions, to all regions of the world and to
attributed to ENoLL.
every single individual”
Dr Luciana Vaccaro
Michael Møller
Rector - HES-SO University of Applied Sciences and Arts Western
Director General of the United Nations Office at Geneva
Switzerland

Pictured (L-R): Dr Luciana Vaccaro, Michael Moller, Nicholar Niggli, Tuija Hirvikoski, Bror Salmelin
 Panel I Panel II
“Opportunities and Limits for Living Labs as key actors for “The Transition from theory to practice in the imple-
SDGs” mentation of solutions addressing the SDGS. Chal-
lenges in development, transfer and
implementation”
Reflecting on the words of Mr. Møller and the theme of the conference,
this panel of experts from the public and private sector positioned their
activities, and debate the role of Living Labs and Open Innovation in This group of experts across the public and private sector re-
pursuit of the SDGs. flected on the challenges of moving from “good ideas” to “good
action”.

The panel was moderated by Bror Salmelin and included the following
The panel was moderated by Bror Salmelin with the following
speakers:
speakers :
- Dr. Peter Major, Vice-Chairman at the UN Commission on Science and
- Jos Verbeek,Manager and Special Representative of the World
Technology for Development
Bank and World Trade Organisation to the UN
- Tiago Pinto-Pereira, ITU Communications and Campaigner Officer
- Dr. Pierre Philippe Mathieu, Earth Observation Data Scientist –
- Vasu Briquez, Senior Advisor at European Business & Innovation Cen-
European Space Agency
tres Network
- Nadine Reichenthal, Programme Manager, University of
- Andrew Young, Knowledge Director at GovLab
Lausanne, HEC
- Dr. Jean-Henry Morin, Associate Professor of Information Systems at
- Michael Weber, Co-founder of SeedsStars
the University of Geneva
- Elena Andonova, Innovation and Tech-Transfer Unit at Intellec-
tual Property and Technology Transfer, Joint Research Centre,
European Commission.

Full recording of the panels is available on our YouTube channel 15

Pictured (L-R): Dr Jean-Henry Morin, Tiago Pinto-Pereira, Vasu Briquez, Andrew Young, Dr Peter Major, Bror Salmelin
 Research Sessions
This year, the OpenLivingLab Days Conference had the honor
of receiving a total of 34 papers from a diverse range of topics
and categories contributing to the overarching theme of “Living
Labs and the Sustainable Development Goals: From Theories to
Practice”. Researchers and practitioners from a wide variety of
fields across the globe joined us in Geneva to present their most
recent results on Living Lab research.
Two papers earned their place for the Veli-Pekka Niitamo Award.
For the Innovation Paper category ‘International Innovation
Sprint Bridging the Sustainability Gap between Metropolitan
Core and Peripheries’ by Tuija Hirvikoski, Kaisla Saastamoinen
and Mikael Uitto received the highest marks. The paper adopts
perspectives and concepts from innovation literature and policy
documents to introduce Innovation Sprint as an innovation
intermediary tool. The paper then explains how the sprints were
designed and experimented first in Taiwan and then in Finland.
In both cases, multidisciplinary and international Sprints were
taken to a remote community to observe, understand, and
then to co-create innovative solutions with and for the local
stakeholders.
For the Research Paper category ‘Innovation Management
in Living Lab projects: the Innovatrix Framework’ by Dimitri
Schuurman, Aron-Levi Herregodts, Annabel Georges, Olivier
Rits. Within this paper, the authors propose the Innovatrix, an
Pictured (L-R): Kaisla Saastamoinen and Dr Tuija Hirvikoski
VEL
I-P
NIIT EKKA
A
AWA MO
innovation management framework built upon existing RD
business model and innovation management tools and
frameworks and iterated based on practical experience in
Living Lab projects. Added value of Innovatrix framework is
showcased with three practical case studies that lead to three
propositions regarding innovation management in Living Lab
projects.
The prizes were awarded based upon the initial Evaluation
Committee marks but we opened the vote, in a co-creation
manner, for all the participants of the summit to decide and vote
for what they consider to be the best papers.
For more information on all the papers presented at the
OpenLivingLab Days please consult the Conference Proceedings
2018, published in the “Publications” section of the ENoLL
website.
17
SDGs Cities Challenge
The SDGs – Cities Challenge was a special opportunity, particularly tai-
lored for cities and urban actors, to share, discover, debate and cre-
ate their responses to the Sustainable Development Goals. The work-
shop aimed at transferring knowledge across different programmes
that cities are working on, looking for solutions to their individual and
common challenges. Municipalities and City-oriented projects and
programmes part of the “SDGs – Cities Challenge” were given the op-
portunity to connect their ongoing work, challenges, and future vision
with the expert base that forms the ENoLL network.
Methodology
Through a dedicated workshop, challenge owners had the opportuni-
ty to interact with five experts of the ENoLL network. This unique ses-
sion used a tailored workshop format based on a Systemic Thinking
methodology developed by Kristel Van Ael from Namahn, a Belgian
human-centred design consultancy.
The tools utilised in the session aimed at exploring the building blocks
of every of the city challenges, react through best-practice solutions,
co-create an action-based canvas, and construct tangible ways to in-
corporate these ideas into the city’s specific needs. For that purpose,
the workshop was split in two different exercises requiring two differ-
ent systemic design tools: Key Characteristics canvas and Business Col-
laboration Model canvas.
“How might we transform each citizen into an active stakeholder of
society that can contribute to the common good of the city?” (Porto,
Portugal)
Key DNA:
- Gain citizen’s trust;
- Explore new relationships between stakeholders;
- Create opportunities for interactions across generations;
- Use storytelling as a communication strategy;
- Invest in Alpha users;
- Invest in fun, active and interactive events;
- Report and evaluate these initiatives;
- Creation of a lessons learnt archive.
“Balancing the ambition of growing the city in an economic, social
and cultural perspective, also considering our sustainability goals”
(Einhoven,
The Netherlands)
Key DNA:
- Co-design and co-maintenance with end-users;
- Library of Things: borrow useful things for your home, projects and
activities.
- Free public transport for short-stay foreigners;
- Open call for ideas from the municipality to the private sector and
citizens.
- Social inclusion: self-organized expat communities.
- Promotion of smart and sustainable areas/neighborhoods;
- Promote climate/nature responsibility;
- Online participatory decision tools to be used by the citizens and
stakeholders (also to post ideas).
19
“A service-oriented and self-sufficient municipality building in
Başakşehir” (Başakşehir, Turkey)
Key DNA:
- Environmental goals and strategy;
- Smart Data Collection & Utilization;
- Utilizing Kinetic Energy from visitors;
- Energy & Water Sufficiency;
- Sustainable Business Models;
- Cost Efficiency analysis;
- Connecting Academia to citizen needs.
“The Road towards Nature-inclusive Agriculture – what is the role
of local government?” (Leeuwarden, The Netherlands)
Key DNA:
- Platform to link farmers with universities;
- Platform for farmers to share best practices (coaching, training,
subsidising);
- Roundtable to define farmers’ needs and requirements;
- Local IT oriented companies;
- Changing business models;
- Organic produce;
- Promoting sustainable models among farmers;
- Education on improved quality of food;
- Local education.
“Resilient and sustainable urban transport” (Stavanger, Norway) Key Takeaways Conclusion
Key DNA: The ‘SDG Cities Challenge’ workshop proved to a valuable encoun- In alignment with the increasing participation of public innova-
- New infrastructure in place; ter point between municipalities, urban projects and city experts tion ecosystems such as cities and regions driven Living Labs and
- New services offering; engaged in sustainable urban strategies. The session was consid- other open innovation actors in large scale and trans-regional or
- Mobility as a service; ered by the audience as a useful opportunity for the exchange of national projects, we aim to leverage on the opportunity of joint
- New systems for home delivery services; experiences and new ideas, as well as establishing new contacts value co-creation. Representing a network of brokering experts
- Smarter processes and objects in the transport system (IoT); and potential working partners. In fact, many of the issues that and empowering everyone to innovate, we find it key to provide
- Campaign for the reduction of road traffic accidents; cities brought to the table as part of their challenge were shared the floor for this important stakeholder group to share its chal-
- Park & ride system (incentive facilities). by the experiences of many municipalities and Living Labs, which lenges with their international peers through tailor made match-
lead to fruitful discussions, reflections and co-created solutions making and facilitated knowledge transfer sessions on the yearly
with the ENoLL Experts. open innovation summit and summer school.
“Defining a common value proposition to engage various stake-
holders with diverse interests” (Geneva, Switzerland) Some of the main takeaways that derived from the session are Following the success of this first edition we are creating the
presented below: framework for cities and regions, saving a longer slot and bringing
Key DNA: new methodologies for the next edition taking place in Thessa-
- New approaches: - Formalizing processes isn’t a bad think, but helpful loniki, Greece the 3-5th September 2019.
- Evidence-based and result-driven; - Use the role of the city as reliable (relatively) neutral partner
- User-centric design; - Cities should be a meeting point to bring stakeholders together
- Humor to initiate co-creation sessions;
- Cross-cultural - Identifying and building your business model is essential when
tackling your challenge;
New strategies: - For big challenges a good strategy may be to take small actions
- Visual communication; that can result in quick wins.
- Social media as a plan; - Identify flaws of your current model to better produce an action
- Story telling as a tool; plan.
- Communication of a strong identity;
21
 Local Visits
Pangloss Labs and SDG Solution Space
At the combinedlocal visit, the participants learned about the open inno-
vation laboratory of PanglossLab in an interactive manner. Next to that an
insight in the SDG Solution Space was provided. Participants were able to
choose between two interactive workshops: “SDG Innovation Games” and
“Innovation, Make and Co-Creation for the SDG”
Idea Square – CERN
Local visits
IdeaSquare is a dedicated test facility at CERN that hosts detector R&D
projects. Located in a technical hall next to the Globe of Science and Inno-
vation, it offers rapid prototyping facilities for innovation-related projects.
The purpose of IdeaSquare is to bring together people to generate new
DAY 2
ideas and work on conceptual prototypes in an open environment. During
the local visit, participants first engaged in a co-creation workshop on the
premises of Idea Square and were afterwards taken on a tour of CERN, to
ATLAS experiment – one of the four major experiments at the Large Had-
ron Collider (LHC) at CERN.
Addict Lab
Addictlab is a pioneer in cross-disciplinary creative thinking that started
with the concept of creative labs and collaborative spaces over 20 years
ago in Belgium. One of the tools is a 12 meter long bus, turned into a
mobile creative lab, that can be adapted for visits to schools or companies,
mini fab labs or even a cinema. The bus was parked in front of the Open-
LivingLab Days venue for participants to visit at anyday during the second
day. During the local visit to Addict Lab, a presentation was accompanied
with hands-on activities to test the tools of Addict Lab.
Hospital of Geneva
Borne of a centuries-long tradition of excellence in the sciences and medi-
cine, the Geneva University Hospitals (HUG) were established in 1995. The
first university hospitals in Switzerland – they comprise nine hospitals and
more than 11’000 staff members – they manage a first-class research pro-
gramme, closely linked to the Faculty of Medicine of Geneva. During the
local visits, participants interested in the health sector, spoke both to a doc-
tor and patient of the hospital during the interactive part of the session.
ICRC – Red Cross
During the local visit, the participants saw three separate areas of the ICRC
exhibition, each developed by a well-known exhibition architect from a dif-
ferent cultural background, allowing you to explore three major challenges
in today’s world : Defending Human Dignity(Gringo Cardia, Brazil), Restor-
ing Family Links (Diébédo Francis Kéré, Burkina Faso), Reducing Natural
Risks (Shigeru Ban, Japan).
Impact Hub
Impact Hub is a community of creators building a radically collaborative
world that works for all its people as well as the planet itself. Inside Impact
Hub Geneva & Lausanne lives the Sustainable Living Lab, an action-learn-
ing platform to catalyse cross-sector collaboration for sustainable inno-
vation. Aim of the Living Lab is to accelerate the widespread adoption of
sustainable living through transformative learning experiences facilitating
systemic change.
23
Workshops
DAY 2-3

25

Workshop Tracks
Goal of workshops for OLLD18 was to see how Living Labs and could We positioned the workshops also on the learning curve, since Living Labs
contribute to the 17 Sustainable Development Goals proposed by the are involved in the different phases of a product/service development.
United Nation, partner of the event.
The 17 different Sustainable Development Goals were grouped in 5 tracks in their selection of workshops.
that represent also a focus of our Living Lab community:
Track 1 (SD goals 1,2,3,6): Good health and well being
Track 2 (SD goals 4,5,8,10): Quality education
Track 3 (SD goals 7,12,14): Affordable & clean energy
Track 4 (SD goals 9,16,17): Industry, innovation & infrastructure
Track 5 (SD goals 11,13,15): Sustainable cities & communities
*Some workshops were positioned in more than one track.
Our ambition was to cover all the different phases with workshops to help
participants to master methods and tools. The maturity of innovation was
therefore used as a variable, in order to support the OLLD18 participants
Three phases of the Learning Curve:
EXPLORATION: Ideation and concept design: Workshop organisers
overview how to gain as much info as possible on underlying project
circumstances, but also how to mix different competencies and
stakeholders to brainstorm efficiently and conceptualise the product/
service.
EXPERIMENTATION: Innovating through co-creation: These workshops
delved into Living Lab methodologies and described how to involve
actors of the quadruple helix and end users to design a better product/
service in a co-creative and iterative way, with an eye on sustainability and
openness.
EVALUATION: Innovation adoption and evaluation: here the workshops
studied how to introduce innovations to target groups and assess their
potential on the market. As importantly, insights on Living Lab impact
& performance analysis were given to help demonstrate effectiveness of
Living Lab methodologies.
OpenLivingLab Days 2018 List of all workshops
Track 1 (SD goals 1,2,3,6): Health and well being Track 5 (SD goals 11,13,15): Sustainable cities & communities
Creating Partnership Concept for the Digital Service of Seniori365.fi Changing the EGOsystem
Evaluating impact of co-creation Agile Piloting Jam: Hands on session to experimentation in your Urban Lab
Involving end-users: intrinsic or extrinsic rewarding Living Labs and Regional Development
Τhe role of Living Labs in EC funded projects: experiences from existing projects World Café
and design for future ones”
The Game of Nature Based Solutions
Emotional Climate in Organizations
Learning With Community
Track 2 (SD goals 4,5,8,10):Quality Education
Combined tracks
Innovation as an empowering tool for marginalized citizens: Finding solutions to Lego Labs – how and why should we build Living Labs? (T1,5)
inclusion through the Innovation Eco-System
AR in Living Labs
Putting the life in your living lab (T1,2,3,4,5)
Track 3 (SD goals 7,12,14): Affordable & clean energy
Spectrum Analysis: Co-Creating Emerging Blockchain Cultures (T2,4)
Emission reduction in Eindhoven city centre: using gamification to achieve
Transnational Health Lab: the next step in transnational R&D and
behavior change
commercialization (T1,4)
Technology, Goal setting and Behavioural nudges: 1000 ways to save energy
Design Thinking in a Nutshell (T4,5)
Learning to innovate as an empowering tool for marginalized citizens: Finding
Track 4 (SD goals 9,16,17): Industry, innovation & infrastructure solutions to the inclusion/exclusion problems. (An open debate under the
Blockchain & Open Innovation: challenges and experimentation perspective of the Manifesto for Innovation in Europe) (T1,2,4)
Optimising the learning curve - implementing end-user engagement tools in IoT Proposal Writing
large-scale pilots
27
 Track 1
(SD goals 1,2,3,6)
HEALTH &
WELLBEING

29
Creating Partnership Concept for the Digital Service of Seniori365.fi
Workshop organisers:
Sari Jääskeläinen and Pia Kiviharju, Laurea University of Applied Sciences
Description:
Workshop organisers presented the digital services available at www.seniori365.
fi. It is an online platform, free for users and all service providers. It promotes tools
and processes for healthy, social activities for the wellbeing of the elderly and their
families. seniori365.fi was designed together with users, experts, companies and
students in a co-creation process by using Service Design and Innovation methods.
Aim:
In this workshop the goal was to continue to find a sustainable business concept for
Seniori365.fi. We wanted to deepen our understanding of what kind of partnership
concept interests various stakeholders. We wanted to find more attractive ideas to
convince potential partners and sponsors to join the community of Seniori365.fi.
The aim was to find the benefits that Seniori365.fi can offer to various partners and
sponsors and also what benefits can there be for Seniori365.fi in having partners.
Methodology:
We used the CoCo-toolkit as a medium to engage in the following questions: - What
kind of organizations and companies could be possible partners and sponsors? -
Why would they be interested in funding Seniori365.fi and being a partner? What
are the benefits that Seniori365.fi can offer to various partners and sponsors? - What
benefits Seniori365.fi will get from partners? - Any other attractive ideas to convince
potential partners and sponsors to join the community of Seniori365.fi or detailed
info about benefits.
Outcome:
Good and practical ideas to deal with challenges in the future. For example,
focusing on communication during the whole process was raised as an
important point. Other practical ideas included: double check the translations
to be sure that concepts are translated in the right way, organize a kick-off
meeting where you explain why (the objectives) you set-up this living lab
process, organize bi-weekly meetings in the set-up phase to integrate the
feedback of the partners, organize a webinar with all practical information.
Value for participants:
You have to overcome several barriers when working together (local, national,
transnational). Communication and explaining why from the beginning is key.
Next steps:
Webinar, storyboards - We integrate some of the ideas in future projects.
Evaluating impact of co-creation
Workshop organisers:
Mathilda Tham, Sarah Hyltén-Cavallius, Hiroko Akiyama, Angelika Thelin from
Småland Living Lab, Transnational Living Lab for Active Ageing
Description:
The overall aim of the workshop was to explore how to evaluate impact of co-
creation. Complexities include: 1. showing impact to different stakeholders; 2.
requirements to standardise measures, at the same time as we need original and
situated approaches, and 3. the range of purposes of co-creation, e.g. informative,
generative and transformative. (See Tham, 2008)
Aim:
The workshop aimed at gaining:
• insights into comparing and mapping different evaluative frameworks in the
specific context of an intervention to reduce experience of loneliness.
• ideas for new approaches to evaluation in the specific context of social design
and wellbeing/quality of life.
We also anticipated that the workshop would take us further in capturing and
communicating elusive emotional benefits of living lab approaches.
Methodology:
The workshop employed a specific workshop, Languaging Loneliness, as case.
Participants got a taster experience of this, and then went on to use this experience
as basis for evaluation of co-creation. In this workshop we merged artistic and
scientific approaches, employing the overarching framework of metadesign. We
gave participants a tricky task – at times confusing, because of the layers of subjects
of evaluation.
Outcome:
The workshop, in the main, delivered on its aims. The workshop also showed
that although there is a keen interest in evaluation of impact, this is not a mature
discourse in the living lab community. Despite the existence of some frameworks
and the importance of working with indicators for impact, the practical reality of
this needs more work.
Value for participants:
The participants benefited from engagement with the concepts of evaluation,
indicators, impact in the specific context of living labs, and the particular
workshop. This is a theme that sparks curiosity, discussion, debate. Participants
also appreciated the particular way of working, which is systemic and holistic.
Surprising Insights:
Language differences were clearly an issue. In the future, more time will be
dedicated to ascertaining common ground when it comes to vocabulary, and the
range of purposes of living labs, as well as to what extent a process can also be a
product.
Next steps:
The next step will be to continue the work on evaluation of impact in the real living
lab context, as well as liaising with the work of other labs. We will be working with
different stakeholder groups to define suitable indicators. We hope to present step
2 at the next conference.
31
Involving end-users: intrinsic or extrinsic rewarding
Workshop organisers:
Leen Broeck (LiCalab), Hiroko Akiyama (University of Tokyo), Bibha Simkhada
(Liverpool John Moores University).
Description:
Living labs are user-centric, the user (citizen) being a key player within the
innovation process. On this basis, the success of living lab is dependent on its
user engagement strategies. For these strategies to be effective there needs to an
appreciation of why would a user participate in a particular project. Encouraging
users to participate in research has led to some studies using an incentivisation
approach, is this an appropriate approach for living labs?
Before engaging in an incentivisation approach it is useful to consider a number
of factors. What is the win for the user if they participant? What motivates the user
to contribute? Is it more intrinsic motivation or does the user expect monetary
rewards? Are there cultural differences? What about the intellectual property of
the end users idea?
Aim:
The aim was to open the debate and to learn from other experiences. Within
their test communities there were the issues related to the rewarding and
incentivisation. In this sense, the workshop aimed for a better understanding of
what motivates users to participate and this within different cultural and societal
contexts.
Methodology:
A series of ‘statements’ to engender interactive discussions were used. These
statements were pragmatic and philosophical aiming to facilitate both blue-sky
thinking and the development of potential solutions that are embedded within the
real world. The themes, solutions, and best practices accrued from this workshop
were mapped within a global best practice map.
Outcome:
The discussion was interactive and very vivid. The biggest motivation for end
users to participate is intrinsic (acknowledgment, contribution, ownership,
social contact).But extrinsic rewarding must be taken into consideration because
it helps to get a good mixture of participants. A monetary incentive (voucher,
cinematicket, free lunch) can be an important trigger for some target groups.
Value for participants:
The 2 keynotes from different cultural and societal contexts (Japan and UK) gave
a short introduction on how to run a living lab community. This was very useful
for a better understanding. The statements triggered an interactive discussion.
Participants learned from each other’s practices.
Surprising Insights:
Surprisingly, the workshop participants were very open to the aspect of extrinsic
rewarding. Not a sum of money as such but more like a voucher, a free lunch, a
gadget. But also a small sum of money seems to be helpful in recruiting a good
mixture of participants. It doesn’t influence the outcomes of the Living Lab
activities..
The role of Living Labs in EU funded projects: Experiences from existing
projects and design for future ones
Workshop organisers: Value for participants:
Panagiotis, Bamidis Evdokimos, Konstantinidis Louise, Hopper Despoina, Petsani. The main benefit was that the participants start discussing about how the living
(Thessaloniki Active and Healthy Ageing Living Lab (Thess-AHALL). can gain a more active and important role in the EU proposals. Some of the
participants encountered for first time the WP structure of an EU proposal and
Description: they were very interested in learning more.
The workshop focused on investigating the distinct role of the living labs in funded Some of the audience were interested in hearing more about the agile
proposals, given that the co-creation aspect is now included and many times methodology that the organisers are designing in their project and how the
becomes an objective in all the calls for funding. methodologies work. However, some participants also questioned how the agile
methodology can work if the developers and the target users are not in one
Aim:
location (collaborating remotely), but accepted that this was a fact in EU projects
The main objective of the workshop was to clearly identify and communicate the and by the end of the workshop understood how we were trying to apply that
potential role of living labs for proposals and assist the living labs to go beyond methodological approach in a remotely working project team.
the traditional role.
Next steps:
Methodology: The anticipated next steps are that new collaborations will be built among the
The participants of the workshop learnt and discussed about two possible participants and the ideas will continue to evolve resulting -hopefully- in full
approaches for the participation of a living lab in an EU proposal: the typical structured proposals.
waterfall approach and a new designed agile methodology. Then, they were
divided into groups and each group have chosen to work in a specific proposal.
Each group worked on proposing a different, innovative approach about how the
living could participate in the WPs of this proposal.
Outcome:
Participants focused on the role of living labs on various aspects (e.g. health,
policy making) and were interested in identifying how to use living labs in those
types of EU projects.
33
Emotional climate in Organizations
Workshop organisers:
Branka, Zei Pollermann from Vox Institute Geneva
Description:
After a theoretical and practical demonstration of examples of (1) the role of
emotions in triggering and guiding human behaviour and (2) their impact on
health and well-being in organizations, 3 tools for the assessment of emotional
climate in organizations were presented.
Aim:
The overall aim of the workshop was to (1) raise awareness that emotions act as
interface between the working conditions and individual / collective behaviour.
(2) To highlight the need to monitor the emotional climate in organizations and
provide the tools for its assessment.
Methodology:
The Methodology used was defined as alternating group-work and feedback, the
attendees practiced the assessment of emotional climate in their organizations
from several points of view:
A) “Emotional balance” (frequency of positive vs. frequency of negative emotions)
B) Root-causes of emotional reactions: valence, arousal and potency. This allowed
them to first “diagnose” which emotions are frequently present / absent in the
organization and identify the root-causes of emotional reactions. The results of
assessments were presented in terms of 4 emotion families: approach emotions,
antagonistic emotions, avoidance emotions, resignation emotions. Subsequent
discussions addressed the following questions:
- Which emotions should be prevented / enhanced and how?
- Who can initiate and implement the solution?
- How can progress be monitored?
Measurement of emotions via acoustic voice analysis was also presented.
Outcome:
General impression: The subject appeared to be new to many of the participants.
Several of them saw immediate applications to their context and asked for more
details after the workshop.
Value for participants:
Main benefit for the participants were (1) to have hands-on experience in
assessing the emotional climate in organizations, (2) getting new insights serving
as inspiration for finding solutions to their specific problems.
There was a great interest in the measurement of emotions via acoustic voice
analyses.
Next steps:
Events and meeting opportunities arise from the workshop. Participants were
interested in bringing the Vox Institute’s online questionnaires to their own
communities and contexts. There were 2 invitations to use the questionnaires and
to give a talk about them.
35
 Track 2
(SD goals 4,5,8,10)
QUALITY EDUCATION

37
Innovation as an empowering tool for marginalized citizens: Finding solutions to
inclusion through the Innovation Eco-System
Workshop organisers:
Ömer Onur (Başakşehir Living Lab), Fernando Vilariño (Library Living Lab), István
Szakáts (Alrt Art Foundation)
Description:
There is a significant population of people migrating for a better life. Millions
of people are actually living a marginalized life in different under-developed or
developing countries, even in the core of EU. Unfortunately, these immigrants
don’t get the opportunity to be part of the community easily. And this is creating
inequalities and well-being gaps between citizens.
The workshop developed, under the perspective of the Manifesto for Innovation
in Europe, which is the role and which could be the role of user-centric innovation
labs in these scenarios. The expected outcome of the workshop was to find
methods and tools to empower these marginalised people who are willing to
blend into the community through the Innovation Ecosystem such as Living-Labs,
Fab-Labs and other kind of facilities that provide environments for development
and hence a better opportunity.
Aim:
The aim of the workshop was to define needs and solutions to integrate vulnerable
people into society using Living Labs as enablers in terms of: policy needs;
physical environment needs; tools; methods and educational content to provide
a sustainable; welcoming and developing environment for these kinds of people.
Methodology:
The chosen methodology was hybrid. There was an open debate where key
people with knowledge on Immigration issues were invited as panellists. An
integrator summarised the main contributions and key points of discussion and an
artist drew a picture (an artistic representation) of the conversation taking place
on-the-fly on a wall in a comic style. On the second part of the workshop, each
group was given a set of questions that strengthened the Manifesto and ensured
policy ideas and tool proposals are made.
Outcome:
The workshop resulted provided the following outcomes:
As a group of vulnerable people, the micro and macro needs of Roma people were
better understood;
Using Music as a tool for inclusion was exemplified. Digital music environments in
Living Labs can speed up integration;
Living Labs can provide an environment to keep vulnerable kids from becoming
dark citizens
Hackathons and training courses in Living Labs can provide the means of
integrating these people into society ;
Data Analysis regarding vulnerable people can be coordinated through Living
Labs to better understand what should be done for integrating vulnerable people
into society.
Value for participants:
There is a world of Vulnerable People that should be integrated into society and
they have different needs;
Living Labs can add value to society in general by integrating these people 2-
Living Labs should provide equal rights to all kinds of people through Opening to
the World and providing Open Science and Open Innovation tools.
Next steps:
The outcomes of the workshop will be used to develop a strategy for using
Başakşehir Living Lab as a pilot to try to integrate this kind of people into society.
39
 Track 3
(SD goals 7,12,14)
AFFORDABLE &
CLEAN ENERGY

41
Technology, Goal setting and Behavioural nudges:
1000 ways to save energy
Workshop organisers:
Antonio Zonta, GREEN Schools, Province of Treviso. Joelle Mastelic, HES-SO. Ionna
Giannouli, Karditsa Regional Living Lab.
Description:
The workshop took a critical look at traditional technology-based means of energy
saving in public structures, particularly in schools. It looked at a variety of possible
non-technology based methods such as user behaviour, smart metering, rational
use of space and time by building managers, and rational use of small scale
investments by building owners. It also looked at the issues from a large-scale
energy planning approach, integrating the energy theme into spatial planning,
landscape and socio-economic priorities.
Aim:
The main expected objective is raising awareness on how much people can
contribute to save energy in public buildings even without the need of important
and expensive technological investments. Furthermore, to invite reflection on
how non-technological barriers affect energy saving. For our workshop directly,
we hoped to get concrete feedback for improving and fine tuning the workshop
model that we have conceptualized for the OLLD18 and that we would like to
export in other events that will be organised in the framework of our living lab.
Methodology:
Participants were requested to practice a simulation on how to organize and
promote energy saving activities, behaviours and operations in a public building.
No specific technological or managerial background was required. The workshop
was designed for both Energy professional and those who are coming from other
tracks and might be attracted by the opportunity to experience new fields of
applications for the LL principles.
Outcome:
At the end, we walked away with a clear vision on how to improve the format. The
reactions of the audience was positive. The workshop will be replicated soon in
other international events and will be surely improved upon, taking into account
the reactions and the feedback received.
Value for participants:
We believe that the main benefit for the participants was to have a strict time to
simulate the decision making process when dealing with the energy efficiency and
costs. The participants were fully interpreting the role of the owners and managers
that could not make ends meet.
Next steps:
The workshop will soon replicated with the identified improvements in Lubjana
next 17 October and on occasion of a local event with our living lab members.
43
 Track4
SDG GOALS
(9,16,17)
INDUSTRY,
INNOVATION &
INFRASTRUCTURE

45
Blockchain & Open Innovation: challenges and experimentation
Workshop organizers:
Eric Seulliet and Daniel Shavit, La Fabrique du Futur; Riccardo Bonazzi and Joelle
Mastelic, HES-SO; and Laurent Dupont,Lorraine Fab Living Lab
Description:
The workshop was prepared for entrepreneurs and researchers with basic to no-
knowledge as well as for advanced users of Blockchain so they can gather and
discuss opportunities and future collaboration scenarios.
Aim:
The overall aim was to raise awareness among participants about blockchain
and above all to show the link that can be made between open innovation, co-
creation and blockchain. The idea was also to share practical experiences on how
blockchain could be implemented in a living lab. We also hoped that participants
who so wished could continue afterwards to collaborate on blockchain topics.
Methodology:
The workshop was designed to be both “Customer and user-centric” as well as
“Interdisciplanary”. Through this approach, we applied design thinking and Living
LAb principles to understand the goals of participants and design applicable
solution prototypes. This was done under an active learning approach, alternating
between tutorials and group discussions. Finally, the content was divided into
three stages: “Introduction to Blockchain”, “Using Blockchain to safely track ideas”,
and “Roadmap for new use cases for Living Labs”
Outcome:
We came up with a list of people who wanted to pursue the reflection on blockchain
and could possibly reflect with us about the possibility to set up a European
project about blockchain. We also discussed with a manager who was invited in
our workshop and who is willing to organize a workshop about blockchain in his
company. We were also pleasantly surprised by the fact that quite a significant
number of participants had a rather good knowledge of the subject.
Value for participant:
There were three clear deliverables for participants: an awareness about
blockchain topic, a chance to network with people interested in blockchain, and
to get answers to questions they could have about blockchain.
Next steps:
We will continue to interact with the participants who gave us their contact
information. We invite them to come to our upcoming event next 15 November
in Paris (www.blockchain-agora.com). As we are writing academic papers about
blockchain we proposed participants who could be interested to be involved in
the redaction of these papers (under the coordination of Laurent Dupont from the
University of Lorraine).
Optimising the learning curve - Implementing end-user engagement
tools in IoT large-scale pilots
Workshop organizers:
Katariina Malmberg, Nathalie Stembert, Abdolrasoul Habibipour, Cesco Reale
from U4IoT - ENoLL, Stembert Design, Luleå University of Technology, Archimede
Solutions
Description:
This workshop was convened as a part of a Horizon 2020 project: User
Engagement for Large Scale Pilots in the Internet of Things (U4IoT – www.u4iot.
eu). U4IoT provides the Large-Scale Pilots (LSPs) within Internet of Things (IoT)
Programme (www.european-iot-pilots.eu) with end-user engagement support.
The five domains that the LSPs tackle are smart cities, smart agriculture, wearable
technologies, smart home care and autonomous driving vehicles. Amongst
the U4IoT support services are the Privacy game, Living Lab Methodology, Co-
Creative Workshop Methodology, Participatory Sustainability Models, Survey &
Crowdsourcing tools, IoT Adoption Barriers and End-user Engagement Toolkit.
The nature of the LSP projects differ and implementation of the tools, methods
and recommendations can be challenging.
Aim:
The main objective of the workshop was to share experiences and gather
knowledge on how to implement end-user engagement support in complex and
large-scale technical projects.
Methodology:
The exercises used in the workshop were based on real cases from the LSPs.
The projects are now halfway and the aims of the projects are related to one or
more Sustainable Development Goals. Each of the U4IoT tools, methods and
recommendations can be applied in (a) different stage(s) of the Learning Curve.
Mapping the end-user engagement support services on the LSP project timelines
was the main exercise of the workshop, in order to discuss how the Learning Curve
could be optimised.
Outcome:
After a short introduction of the U4IoT project and support services, the five cases
based on the LSP projects in combination with the UN Sustainable Development
Goals were presented. Based on the cases, smaller groups shared experiences
and brainstormed about implementation of the U4IoT tools, methods and
recommendations in the stages the projects are currently in. The workshop
resulted in concrete recommendations applicable to the real-life situation of
each of the cases, where intervening actions are needed to enhance the end-
user engagement. The presented recommendations also considered the optimal
situation, where the project is planned from the beginning to involve users.
Value for participants:
In this workshop the participants got introduced to the U4IoT end-user engagement
support services. They got a glimpse of large-scale technical projects and the
complexity of carrying out end-user engagement activities within these projects.
Based on the cases and their own experiences, they exchanged knowledge and
formulated recommendations on how to establish an ideal learning curve in large-
scale technical pilot projects.
Next steps:
Based on the insights gathered in the workshop, U4IoT is drafting support plans
for the LSP projects, including recommendations on how to implement the tools
and support services in the second half of the pilots. The uptake of the support
recommendations will be monitored and evaluated. The conclusions of this study
will be used to inform future project proposals, on how to structurally implement
end-user engagement from the beginning on in large-scale technical projects.
The U4IoT tools and support services (www./u4iot.eu/tools-and-support.html)
continue to be developed, and the publicly available online service package
will be completed with the upcoming privacy game and e-courses on privacy,
participatory sustainability models and meetups.
47
 Track 5
(SD goals
11,13,15)
SUSTAINABLE CITIES
& COMMUNITIES

49
Living Labs and Regional Development
Workshop Organizers:
Jesse Marsh (ENoLL/TALIA project), Francesca Spagnoli (ENoLL), Clara Mafe
(ENoLL), Ines Vaittinen (ENoLL)
Description:
Living Labs can play an important role in local and regional development. They
are mentioned in many regional Smart Specialisation Strategies, and can play an
important role in promoting inclusive innovation across different SDGs.
This workshop targeted participants interested in linking Living Labs to local and
regional development and increasing policy impact.
Aim:
The overall aim of the workshop was to define the role of Living Labs in regional
development initiatives/programmes in Europe. To achieve that, the workshop
drew from the Mediterranean Innovation model based on: Collective Creativity;
Territorial Innovation; Trans-local ecosystems; and Community scale partnership,
and established commonalities with other regional contexts in Europe.
The workshop aimed at exploring the role that Living Labs can play in local and
regional development, starting from a Mediterranean perspective. Six examples
were presented of Living Labs working concretely on the ground at the regional
level to share experiences, understand impact paths, and explore opportunities
for new forms of collaboration within the ENoLL network.
Methodology:
Peach Kucha methodology was used for the presentations
The World Café format was deployed for the interactive workshop.
Outcome:
A more comprehensive conceptualisation of the Mediterranean Innovation Model
was created and it’s potential for scalability and interoperability in other regional
contexts in Europe was tested.
Value for participant:
For most participants, the workshop was a learning opportunity for getting to
know relevant Living Lab cases having a regional impact.
Next steps:
Having tested the potential for scalability and interoperability of the MED
Innovation Vision, the input from participants coming from other regional contexts
will be incorporated into the MED Innovation Vision.
World Café
Workshop Organizers: Next steps:
Sandra Bos & Marie Morel from Fieldlabs Urban Management One important conclusion is that the decision to start with the dominant
stakeholder in the first place was not the best one to create a living lab where
Aim: different stakeholders have an equal say. This is something the organisers will
The main aim of the world cafe was to get input and answers to the organisers’ change in their approach in other living labs.
dilemma regarding living lab in the centre of Amsterdam. To hear experiences
from other living labs and/or similar dilemma’s.
Outcome:
The main outcomes were about the new insights on different methods used in
engaging different stakeholders. There were suitable examples of other labs and
processes that help the organisers in changing their current approach.
Regarding the participants dynamic, the workshop cafe didn’t have enough
participants to go round. Instead, people stayed at one group - table. In general,
the exchange of experiences showed both successes and struggles.
Value for participant:
Participants got a better understanding of the challenges and how to cope with
them.
An example case was shared with the participants to understand the struggle
in creating a living lab with a dominant stakeholder and client (while being a
university).
Some of the challenges discussed were:1) the idea that equality is not a necessity
per sé in a living lab, but it is always something to try to achieve (as an ideal).
2) Focus on the library as a place for more stakeholders than only the students.
3) Install a mediator / incubator who is the person in between the dominant
stakeholders and the others 4) make a decision from which perspective you start:
the dominant stakeholder or for example the neighborhood.
51
The Game of Nature Based Solutions
Workshop organisers:
Mayke van Dinter from Eindhoven Municipality
Description:
The city of Eindhoven is one of the front-runner cities of UNaLab, a EU-project
(Horizon 2020) of 10 cities/28 partners that commit to address challenges
concerning climate change and urbanization using Nature Based Solutions (NBS).
The front-runner cities are all implementing Urban Living Lab demonstration areas
in their cities. The feedback that is generated will be used to create a ‘toolbox’ for
other European cities, for the implementation of NBS. In Eindhoven, the assigned
Urban Living Lab Areas are all in the inner city.
Aim:
The objective was to share knowledge about Nature Based Solutions and the
actual application of those solutions. The aim was to let people ‘play’ with and
think about the possibilities and to let them make choices for application, based
on information on maps of the area.
Methodology:
Participants ‘played’ with NBS to learn about NBS and how they can be applied.
The ‘serious game’ provided a unique opportunity to experiment with NBS in a real
situation: the inner city of Eindhoven. This is the area that Eindhoven has chosen
to turn into a Urban Living Lab.
Outcome:
The result of the workshop was that more knowledge was shared about NBS and
their application. On the one hand, the participants made the same choices in
applying NBS. So that meant confirmation of our choices. On the other hand, they
also thought of new solutions and combinations of solutions, that we can study
further.
Value for participants:
Participants got to work by themselves to discover what Nature Based Solutions
are about and in what way the local conditions affect the possible application of
NBS.
Next steps:
This workshop will be used again to familiarize people with the subject of Nature
Based Solutions and how they can be applied in an actual context.
Learning With Community
Workshop organisers:
Carolyn Hassan (Knowle West Media Centre: Bristol Living Lab), Penny Evans
(KWMC), Shafou Huang (UoB), Ruth Crick (UoB), Colin Taylor (UoB), Jim Bentley
(HWA)
Description:
Complex problem solving, critical thinking and creativity are the three most
important capabilities for thriving in the Fourth Industrial Revolution. These are
not traditionally developed in formal education or learning and development
systems (human or digital) nor community engagement frameworks, because
they require real-world, purposeful problems and contexts, the ability to work
across silos, new measurement models and courageous leadership.
The Bristol Approach to learning with community is a structured framework
that puts local people and their needs at the heart of innovation, creating the
conditions for involvement, collaboration, and empowerment in addressing local
problems that matter.
The purpose of this workshop is to enable delegates to experiment with the
Learning Journey Platform - a digital platform that empowers learning at home
in education, at work and in the community - in order to explore its application
to deep community engagement, focusing on a specific ‘wicked water problem’.
Aim:
- To introduce Living Labs to Learning Emergence’s new Learning Journey
platform.
- To explore the value of LL’s better understanding individual and collective
learning power and how this might inform practice.
- To enhance the capacity of the whole community to engage meaningfully in
complex problem solving
Methodology:
The Bristol Living Lab partnered with Learning Emergence to build community
learning power with citizens, using the new digital Learning Journey Platform and
its interactive learning power self-assessment tool (CLARA) to support citizens in
developing their personal and collective learning power and thus enhancing the
capacity of the whole community to engage meaningfully in complex problem
solving.
Outcome:
- The activity facilitated discussions on the value of understanding learning
power principles within LL’s and how this could influence approach to working
with communities.
- Each participant came away with insights in to their own learning power and
saw collective learning power in action. Participants came away with their own
learning journey profile.
- The activity demonstrated how to apply learning power to designing a
“typical” LL programme that addresses a ‘wicked’ problem - and demonstrated
transferability.
- A highly innovative new platform was shared that provides useful tools with the
Living Lab Community (and received valuable feedback).
- Contributed to extending our knowledge about the relationship between
learning journeys, community engagement journeys with particular application
to SDG 6.
Value for participants:
People had time to reflect on their own learning power and how it influences
their approach to their work and their teams. They were surprised by the insights
that collective learning power provided them with, plus it stimulated discussion
about the value of having different types of learners in a LL team. Participants
had an opportunity to explore what collective learning power might look like and
start to think how they might harness this for the benefit of their LLs. Participants
experienced a learning conversation as the primary way of developing theirs
and other peoples’ learning power And saw an online platform that collected
information about individual and collective learning power in an action -a tool
that provided tangible evidence of learning power that had rigour.
Next steps:
Learning Emergence will continue to develop their platform and invite others to
participate
53
COMBINED TRACKS
Lego Labs – how and why should we build Living Labs?
Workshop organisers:
Ines Vaittinen (ENoLL / iScape project / SISCODE project), Spela Zalokar (ENoLL),
Katinka Schaaf (FCC), Agnieszka Wlodarczyk (KTP), Santa Stibe (FCC), Milica
Trajkovic (BioSense)
Description:
This two part workshop allowed participants to share best practices and lessons
learnt on how to operate Living Labs through Lego models. The first workshop
“Lego Labs: How to Living Lab?” focused on sharing experiences on best practices
and challenges of Living Labs and co-creation methodologies. The second
workshop “Lego Labs: Why Living Labbing?” focused on why it is important to do
so: why should we build Living Labs.
Aim:
The aim of the workshop was to create a space for sharing and learning between
the participants. Capturing this knowledge shared is utilised by the workshop
organisers in their ongoing project activities: reporting on Living Lab activities
and Living Labs co-creation case studies.
Methodology:
LEGO® SERIOUS PLAY® is a trademarked workshop methodology that uses lego
bricks as metaphors, and engages the participants in story telling addressing a
given question. The methodology is based on serious play, addressing serious
challenges through playful methodologies – and is helpful in creating an equal
floor for sharing and discussing, regardless of the diversity of backgrounds or
expertise among participants.
Outcome:
When discussing their favourite co-creation activities, two words were used most
often in the participant’s stories: “different” & “common”. At first sight this might
seem contradicting, but when investigating further, the word “different” was
used in describing different types of “problems”, “stakeholders”, “approaches”,
“perspectives”, “opinions”, “backgrounds”, “competences”, “ideas” and “views”.
Favourite co-creation activities facilitate differences in coming together, allowing
different stakeholders to share different views and ideas regardless of background
or views. The word “common” related to common “ground”, “goal”, “design”, “vision”,
“understanding”, “problem”. Favourite co-creation activities were centred around
a common vision, bringing together these different views around a common
problem or goal. Other common words included, for example, “together”, “people”,
“process”, “build”, “ideas”, “middle”, “co-creation”, “ground”, “direction”, etc.
Challenges, on the other hand, were various and experiences were diverse.
Lack of support, motivation, stakeholder engagement & cooperation, funding,
collaboration & trust, communication & common understanding were often
mentioned. To answer the question of why Living Labbing, similar thoughts were
shared: Living Labs are important in facilitating cooperation among a variety of
stakeholders, bridging and making connections, and empowering the actors: the
people. A dynamic, safe space to explore and experiment.
Value for participants:
Participants could share experiences and learn from one another. While building
models of their own experiences they were also given the time to look back, to
reflect, and to learn from their own experiences. By building the lego models, it is
possible that lessons from their previous experiences were uncovered through a
closer reflection among peers as well.
There were many new insights - although the synthesis of the outcomes highlights
the most commonly shared thoughts, there were also many individual thoughts
and experiences shared between the participants that offered an interesting
perspective. The mixture of participants at the workshop allowed for very different
experiences to be shared - a Living Lab working with students had very interesting
insights and new perspectives to share with a Living Lab working with elderly
people, for example, and vice versa.
Next steps:
The outcomes will also feed in to iScape and SISCODE project deliverables.
AR in Living Labs
Workshop organisers: Value for participants:
Tanguy Coenen and Dimitri Schuurman from imec.livinglabs Participants got insights in the state of the art in AR and how to apply it in LL
projects. They co-created ideas for applying AR.
Description:
The workshop started by assessing the current practices and expectations of Next steps:
participants in terms of Augmented Reality (AR). Then, the current state of the art The insights will be integrated in future projects related to Augmented Reality in
in terms of AR software and hardware was presented. Next, a recent AR prototype Living Lab processes.
that was developed and tested by imec in a smart city context was demonstrated,
in order to gather user feedback on public space interventions that were not really
there, but were projected using an AR application. The high-level insights related
to its usefulness and possible future applications was then presented.
Aim:
The aim was to gain insights in what the participants want to do with AR; spark
interest in the use of AR in LL projects; and raise awareness of the City of Things
project.
Methodology
The methodology used for the workshop was mixed. Both presentations and a
co-creation activity were used to let participants come up with their own AR-
applications based upon their own needs.
Outcome:
A better grasp of the interest of the community.
57
Putting the life in your living lab Spectrum Analysis: Co-Creating Emerging Blockchain Cultures
Workshop organisers: Outcome:
Workshop organisers: Outcome:
Zehle, Soenke ; Zephir, Olivier from K8; Technoport Luxembourg We validated that the meaningfulness of Blockchain technology can be
Koen Kervoort from imec.livinglabs The workshops confirmed the importance of the general flow and offered my demonstrated in collective analysis and evaluation of value chains. We also
useful insights to further crystal out the flow. Description:
Description: validated a co-creative workshop format aimed at bridging the gap between
The rise of decentralized ledger (bookkeeping) systems that operate as public different user groups.
Panel management and User involvement are key to a successful Living Lab Value for participants: transaction archives to store value records (such as payments in a cryptocurrency)
project, but how to get this done in a structured and effective way isn’t always so Based on their feedback the first part was the most useful with hands on tools as and maintain consensus about agreements also seems to promise solutions for Value for participants:
easy. The workshop focused on methods, tools and do’s & don’ts to define, engage panel circles and panel matrix. the problem of scaling trust-based decision-making processes. Once linked almost Case-based presentation of the Blockchain technology
and support user panels. exclusively to finance (“cryptocurrencies”), the “blockchain space” has become a
Live co-prototyping exercise of a potential application of Blockchain through
Aim: terrain of social and technological experimentation. While these changes are likely
collective value chain analysis and evaluation. Mix of formal and informal
to substantially transform the way, we organize our collective actions, few digital
Sharing knowhow in order to make sure anyone else doesn’t have to make the presentation styles to lower threshold of engagement with a key technology
content creators; artists, designers, and other actors not directly linked to processes
same mistakes anymore. trend often considered to be inaccessible to co-creation activities involving non-
of technological innovation are currently involved. The workshop was meant to
expert users
describe how such a co-creative approach to such involvement can be developed
Methodology: on the basis of a public prototyping experience, Spectrum, a blockchain-based
Based on the general flow for user Involvement, participants interactively worked Next steps:
tool for digital creators.
on panel circles, panel matrix & helpdesk structures. Concrete schedule of co-creation workshops (next: Oct 27, 2018, with members
Aim: of 8 design academies from Belgium, France, Germany, Switzerland), tech release
The core motivation was to transfer our experience of running a public prototyping early 2019, collaborative research grant development involving SMEs
experience with Blockchain technology and to demonstrate through case-driven
application exercises that the potential of such technologies can be identified
through collaborative analyses of value chains.

Methodology:
The workshop was co-creative and interactive. After an initial presentation of a
Blockchain project based on public prototyping and the related stakeholder core
needs and interests, the participants were invited to collaborate in a prototyping
exercise.
Through 3 iterative steps participants addressed 6 use cases in 6 groups of how
Blockchain Technologies could be integrated into selected value chains.

59
Transnational Health Lab: the next step in transnational R&D and
commercialization
Workshop organisers:
Kelly Verheyen (LiCalab), Marcel De Pender (Luckt B.V) and Wim de Kinderen
(Brainport Eindhoven)
Description:
The 2 living labs with focus on healthcare, SL2020 and LiCalab, have been working
very closely together in the past years. Today they are ready and willing to build
such a strong international cooperation on a broader scale, in the context of the
European Network of Living Labs (ENoLL). Both living labs have experience in
collaboration internationally in a number of European projects like Health4Growth,
HELIUM, Innovate Dementia, Seas2Grow, CrossCare and In For Care.
Indeed : through these concrete initiatives we learned that there is great added
value in international cooperation between Health Living Labs.
Aim:
The aim of the workshop was two fold:
-to gather feedback on the business model and vision on the Transnational Health
Lab we presented
-to define a strategy and growth path to develop the Transnational Health Lab,
including quality criteria for additional Hubs to join the initiative, to ensure
delivering high quality results to future clients.
Outcome:
We notices a lot of enthusiasm with the participants. They really had great input
and some of them gave us the message that they would like to join. After the
workshop we had the feeling that we are on the right track, so we will keep up the
good work!
Value for participants:
We gave them insights in how a transnational living lab can be set up. All
participants had the chance to give their own views on the future of the THL.
Next steps:
We will continue to define the governance structure and business model and we’ll
try to start it up in 2019! Fingers crossed for a successful launch!
Design Thinking in a Nutshell
Workshop organisers: Methodology
Lina Mosshammer (AustriaTech Ltd.), Michael Habiger (aspern.mobil LAB), Barbara
The specific method of design thinking was be practiced during the workshop in
Hammerl (StadtLABOR), Judith Preinesberger (Logistikum Steyr), Marlene Wagner
a “speed version”. Furthermore, a design game was conducted to explore, ideate
(aspern.mobil LAB) AND doris Wiederwald (Austria Tech).
and formulate concepts of the above mentioned topics in an experiential way with
Description: participants. The main benefit was the exchange in terms of the content and the
increase in knowledge regarding the method and its application entirely to the
The Austrian Federal Ministry for Transport, Innovation and Technology has created
a new programme initiative to fund a set of real-world laboratories designed to motto: “the journey is the reward”
complement its research and innovation funding activities and to leverage their
Outcome:
impacts. Five Urban Mobility Labs located in four urban areas address key issues
Going through the main steps of design thinking, focussing on the ideation
of local and regional mobility futures. They will support Austria’s cities evolve into
phase and prototyping, plus plus three fully played rounds with our design
hot-spots for future mobility innovation by exploring, testing, implementing and
game provided important feedback regarding the topic of interest as well as our
scaling-up new solutions.
methodological approach.
Upscaling project ideas and bringing them to the next level in a multi-stakeholder
environment is the main objective of this hands-on workshop. Therefore, we will Value for participants:
not only show design thinking as an innovative method within the knowledge The participants gained a practically orientated insight into Design Thinking by
pool of the Austrian Mobility Labs but apply it in a “nutshell” by recreating a whole experiencing various methodological approaches themselves, such as playing a
ideation process tackling relevant mobility problems. This includes the potential of Design Game, generating personas and paper prototyping.
digitalisation regarding cycling mobility, parking logistics in urban environments
as well as utilizing transition phases (e.g. moving house) of inhabitants to intervene Next steps:
in changing mobility behaviour towards sustainable modes of transport.
We will develop our methods based on feedback provided by our participants and
Aim: findings of the workshop.
Upscaling project ideas and bringing them to the next level in a multi-stakeholder
environment was the main objective of this hands-on workshop. Therefore, not
only the design thinking was shown as an innovative method within the knowledge
pool of the Austrian Mobility Labs but applied in a “nutshell” by recreating a whole
ideation process tackling relevant mobility problems. This included the challenges
of creating acceptance for bicycle highways, redesigning a city’s mobility hub in
Upper Austria and the challenge of nudging people to use shared, free-floating
e-scooters under challenging conditions.
61
Learning to innovate as an empowering tool for marginalized citizens:
Finding solutions to the inclusion/exclusion problems (An open debate under
the perspective of the Manifesto for Innovation in Europe)
Workshop organisers:
Fernando Vilariño (Library Living Lab - Computer Vision Centre), Istvan Szakats
(AltArt)
Description:
The Manifesto for Innovation in Europe is a dynamic document. Many institutions
and individuals are contributing to the Manifesto in order to co-create a useful tool
to deliver a powerful message: the democratization of the access to knowledge
and innovation to all human beings. The final aim of the manifesto is to be used
by all for reflection and identification of the specific actions needed at all levels,
allowing a starting point for the discussion of a vision of Europe as the Lab in a
human centric approach and open to the world.
Aim:
The aim of the workshop was to disseminate the manifesto while also developing
its vision through a co-creation process.
Methodology
After the contextualisation of the process and the different stages of the timeline in
which the manifesto is discussed, a group of participants were given the opportunity
to provide their insights on the manifesto. Secondly, participants of external
organizations and ENoLL members provided the context for other institutions,
other manifestos for innovation, and liked-minded organizations. Third, participants
had the opportunity of going point by point analyzing the contributions of the
manifesto in the format of open debate, moderated by the organizers. Finally, the
organisers summarized the different contributions in the shape of a “Contributions
of the OLLD participants to the Workshop on the Manifesto for Innovation in Europe”
Outcome:
A new iteration of the manifesto was created based on a deep discussion.
Value for participants:
To have a grounding reference to develop a discourse for the need of living labs
and user centric innovation. There was an enthusiastic debate in order to make
the manifesto have a stronger emphasis in the need of democratization of the
innovation processes.
Next steps:
The manifesto is a live document and it will be evolving with the contributions of
different institutions. We will propose new workshops and keep the website
Proposal Writing
Workshop organisers:
Miguel Galdiz (ENoLL), Despoina Petsani (Thess-AHALL)
Description:
The organisers looked at a selection of H2020 calls on Societal Challenges 5
“Climate Action, Environment, Resource Efficiency and Raw Materials”, Societal
Challenges 6 “Europe in a changing world – Inclusive, innovative and reflective
societies”, and Research Infrastructure proposals.
The organisers covered basic characteristics of the calls and develop practical
responses to them through idea and consortium development ideas.
Aim:
The proposal writing session aimed to support participants with and without
experience on writing a proposal. For those with little to no experience on
European Calls the session focused on demystify the challenges to tackle this type
of projects.
For those with more experience the session emphasised the use of the opportunity
to begin creating a consortium and the creation of a draft a preliminary action
plan to the call.
The overall aim was to create a space to network on a specific task.
Methodology
A selection of 5 -6 calls were presented with special attention on keywords,
classifications, and expectations of H2020 calls.
Groups were formed based on each individual’s preferred call. Groups used
a Brainwriting format to develop a joint response to the call. The World Cafe
methodology was used to discuss each of the proposed ideas. Each group drafted
the abstract of their call proposal.
Outcome:
All 3 work groups left with concrete next steps to continue communication and
development of the proposal as a consortium and in the search of new partners to
fill gaps within their groups.
Value for participants:
Brainstorming format worked very well in helping to construct on each other’s
ideas (and strengths) and provided a good comparison point on the challenges of
working in a consortium.
63
 THIS
REPORT...
is a collection of workshop debriefings from the Open
Living Lab Days 2018 in Geneva, Switzerland. The workshops
have been conducted by members of the ENoLL Living Lab
community - all content represented in this report has been
produced by the workshop organisers themselves and edited by
the ENoLL Secretariat for the purposes for this report.

Thank you, ENoLL community of Living Labbers and Living

Lab enthusiast, for embracing the spirit of co-creation in
collaborating together on this effort that has made the
workshops a success. Looking forward to seeing you all
at the next edition of Open Living Lab Days
in Thessaloniki, Greece!

www.openlivinglabdays.com

64