Broadband Tariff Plans: Initial and Other Charges

BROADBAND TARIFF PLANS
INITIAL AND OTHER CHARGES:

Installation Charges
1. Modem on fixed monthly rent basis Rs 250 (In case of modem from BSNL)
2. Modem on one time purchase basis Nil
Modem Charges
1. Modem Sale Price (One time) OR Rs. 1200 (Type-I), Rs. 1800 (Type-II), Rs. 1200 (Type-III), Rs. 1800 (Type-IV)
2. Alternate to Purchase of Modem
(a) Fixed Monthly Charge Rs. 60 (Type-I), Rs. 90 (Type-II), Rs. 60 (Type-III), Rs. 90 (Type-IV)
(b) Security Deposit (Refundable) Rs 500
Shifting Charges Nil (Withdrawn w.e.f. 15/07/05)
Change of Plan Nil (Withdrawn w.e.f. 09/06/05)
DATAONE - HOME PLANS:

Particulars Tariff in Rs.
Home 125 Start Up Flexi Home Home Home Home
250 350 500 1000 1800 3300
Bandwidth 256 Kbps/ 256 Kbps/ 256 256 Kbps/ 384 Kbps/ 512 Kbps/ 2 Mbps
Upto 2Mbps Upto 2Mbps Kbps Upto 2Mbps Upto 2Mbps Upto 2Mbps
Fixed Monthly Charges (Rs) 125 250 350 500 1000 1800 3300
Discounted Annual Payment Option to 1250 2500 NA 5000 10000 18000 33000
Customers (Rs)
Download/Upload Limit (GB) per month 150 MB 1.0 GB 1.8 GB 2.5 GB 5 GB 10 GB 20 GB
Additional Usage Charges/MB beyond free 0.90 0.90 0.80 0.80 0.80 0.70 0.70
download/upload limit (Rs)
Free E-mail IDs/Space (Per E-mail ID) 1/5 MB 1/5 MB 1/5 MB 1/5 MB 1/5 MB 1/5 MB 2/5 MB
Maximum usage charges for BB incl. of FMC 1500 NA NA NA NA NA NA
(Rs.)
Security Deposit Nil Nil 1month Nil 1 month 1 month 1 month
rental rental rental rental
Night Unlimited (02:00-08:00Hrs) No No No Yes Yes Yes Yes
Minimum Hire Period 3 Months 3 Months 3 Months 3 Months 1 Month 1 Month 1Month
DATAONE - BUSINESS PLANS:
Start Up Business Business Business Business Business
Plan-250 700 1200 3000 5000 9000
Bandwidth 256 Kbps/ 256 Kbps/ 256 Kbps/ 512 Kbps/ 1 Mbps/ Upto 2 Mbps
Upto 2Mbps Upto 2 mbps Upto 2 mbps Upto 2 mbps 2 mbps
Single /Multi User-(SU/MU) SU SU SU MU MU MU
Fixed Monthly Charges (Rs) 250 700 1200 3000 5000 9000
Annual Payment Option to Customers 2500 7000 12000 30000 50000 90000
(Rs)
Download/ Upload Limit (GB) per month 1.0 GB 4 GB 8 GB 20 GB 35 GB 75 GB
Additional Usage Charges/MB beyond 0.90 0.80 0.80 0.50 0.50 0.50
free download/upload limit (Rs)
Free E-mail IDs/Space (Per E-mail ID) 1/5 MB 1 / 5 MB 1 / 5 MB 2 / 5 MB 2 / 5 MB 4 / 5 MB
Static IP Address (On Request) N.A N.A N.A One One One
Web Hosting Space (On Request) N.A N.A N.A N.A 5 MB 5 MB
Domain Name (On Request) N.A N.A N.A N.A One One
Security Deposit Nil 1 month rental 1 month rental 1 month rental 1 month rental Rs.5000
Minimum Hire period 3 Months 1 Month 1 Month 1 Month 1 Month 1 Month
TARIFF FOR BROADBAND HOME & BUSINESS COMBO PLANS:
Home Combo Home Combo Home 500 C Home 500 C + Business Combo
199 299 1000 C
Bandwidth (wherever technically feasible) 256 Kbps 256 Kbps 256 Kbps/Up to 256 Kbps/Up to 256 Kbps/Up to
2 Mbps 2 Mbps 2 Mbps
Monthly Charges (Rs.) 199 299 500 600 1000
Annual Payment Option (Rs.) NA NA 5000 6000 10000
SU/MU SU SU SU SU SU
Download/Upload Limit (GB) 250GB 1 GB 1.5 GB 2.5 GB 6 GB
Additional usage charges/MB beyond free 0.90 0.90 0.80 0.80 0.80
download/upload limit (Rs.)
Free Email IDs/Space (Per Email ID) 1/5 MB 1/5 MB 1/5 MB 1/5 MB 1/5 MB
Fixed Monthly Charges for telephone (Rs.) Nil Nil Nil Nil Nil
Free Calls Nil Nil 175 50 175
Call charges beyond free call limits Rs.1.20 Rs.1.00 As per One India As per One India As per One India
Security Deposit One Month One Month One Month One Month One Month
Night Unlimited (02:00 – 08:00) NA NA Available Available Not Available
Minimum Hire Period One Month One Month Three Months Three Months One Month

DATAONE – UNLIMITED HOME & BUSINESS PLANS:
Tariff Home Plans Business Plans
UL UL UL UL UL UL UL UL UL UL UL UL
750 750 1350 1350 3300 3300 6000 6000 9000 9000* 15000 15000*
Plus Plus Plus Plus Plus* Plus*
Bandwidth 256 Kbps 512 Kbps 256 Kbps 512 Kbps 1 Mbps 2 Mbps
SU/MU SU SU SU SU SU SU SU SU MU MU MU MU
Fixed Monthly 750 750 1350 1350 3300 3300 6000 6000 9000 9000 15000 15000
Charges (Rs)
Modem Charges PM As Applicable
(Rs)
Annual Payment Option 7500 7500 13500 13500 33000 33000 60000 60000 90000 90000 150000 150000
to Customers (Rs)
Download/ Upload Unlimited
Limit
Free E-mail IDs/Space 2/5 MB 4 / 5 MB 2/5 MB
Static IP No No No No One One One One One One One One
Telephone Fixed Nil As per Nil As per the Nil As per Nil As per Nil As per Nil As per
Monthly Charge (Rs) the existing the the the the
Free Calls Zero existing
Zero Plan Zero existing Zero existing Zero existing Zero existing
MCU Charges/Pulse 1.00 Plan 0.80 0.90 Plan 0.90 Plan 0.80 Plan 0.80 Plan
Minimum Hire Period One Month
Security Deposit One Month Charges
Other Terms and Conditions:
 Security Deposit for unlimited Broadband Business plans will be equivalent to One Month’s Fixed Charges.
 For the new customer opting for Home UL 900 Plus/Business UL 3300 Plus/UL 6000 Plus/UL 9000 Plus/UL 15000 Plus plans
will have to pay Security Deposit as applicable for Local/STD/ISD.
 Security Deposit & Fixed Monthly Charges for the Modem will be as per the existing instructions.
 The customer will have choice to select the modem type of his choice subject to availability.
 For the customers, who have either procured the modem or have taken the modem under the committed period plan, the modem
rental shall not be applicable.
 For Business Unlimited plans, free modem can be offered to the customer if the customer commits for a period of 12 months and
pays the necessary charges in advance.
 One Static IP addresses will be offered free of cost under Business plans Plan 3000/5000/9000/UL3300/UL3300
Plus/UL6000/UL6000 Plus/UL 9000/UL 9000 Plus/UL 15000/UL 15000 Plus.
 One Additional Static IP is offered @ Rs 1500/- per annum to Business 3000/5000/9000/UL3300/UL3300
Plus/UL6000/UL6000 Plus/UL 9000/UL 9000 Plus/UL 15000/UL 15000 Plus.
 *Uplinking will be maximum 768 Kbps under business ulnlimited plans of bandwidth 1 Mbps & 2 Mbps.
TARIFF FOR 8 MBPS BUSINESS PLANS:
Particulars Business 2000 Business 4000 Business 15000

Bandwidth 256 kbps/Upto 8 Mbps 1 Mbps/ Upto 8 Mbps 2 Mbps/ Upto 8 Mbps
Single /Multiuser (SU/MU) SU MU MU
Monthly charges (Rs) 2000 4000 15000
Annual Payment Option (Rs) 20000 40000 150000
Download/ Upload limit 12 GB 27GB 125 GB
Additional usage charges per MB beyond
0.70 0.50 0.40
free download/Upload limit (Rs.)
Free E mail IDs /space (per Email ID) 1/5 MB 2/5MB 4/5MB
Static IP address (on request) NA One One
Web hosting space (On request) NA 5 MB 5MB
Domain name (On request) NA One One
Security deposit (Rs) One month fixed charges One month fixed charges 5000
Minimum hire period One month One month One month
Type II modem may be Type II modem may be
Fixed monthly charges for modem As applicable
offered free offered free
 The type II modem shall be offered free but subject to availablility. In case of non availability of type II modem,
other type may be offered.
 The plan shall be limited to either uploading or downloading data volumes whichever is reached earlier.

TARIFF FOR DATAONE TEMPORARY CONNECTION FOR SHORT DURATION (w.e.f
01/04/2006):
Bandwidth Above 256 Kbps
Installation Charges 500
Security deposit for modem 1000
Modem rental 200
Plan charges Double of the normal rental
Additional usage charges As per plan applicable
Note : The minimum charges shall be for a period of 15 days.
MODEM ON OUTRIGHT PURCHASE:
Modem Type
Ports Type-I Type-II Type-III Type-IV
Ethernet One One Four Four
Wi-Fi - One - One
USB One - - -
Charges (Rs) 1200 1800 1200 1800
MODEM ON RENT:
Modem Type
Particulars Type-I Type-II Type-III Type-IV
Fixed Monthly Charge Rs. 60 p.m. Rs. 90 p.m. Rs. 60 p.m. Rs. 90 p.m.
CONDITION FOR PROVIDING FREE MODEM:
The modem shall be given free for the following plans if the customer commits for the
period as shown below and pays the necessary charges in advance. In this case customers
will than own the modem and not required to return the modem.
Home Plan Business Plan
Plan Committed Period Plan Committed Period Plan Committed Period
Home 1800 12 months Business 1200 18 months Business 5000 6 months
Home 3300 6 months Business 3000 9 months Business 9000 3 months
CONDITION FOR PROVIDING HOME & BUSINESS PLANS:
1. Start Up Plan-250 can be offered to both Home & Business users.
2. Either plan can be offered to subscribers having telephones in individual names working at homes/residences used for
personal purpose.
3. Subscribers having telephones in the name of company, firms, shops, educational institutes or any other commercial
entity can be given Business Plans. They are not eligible for Home Plans.
4. Telephones working in individual names at commercial/business/office premises are not entitled for Home Plans. Start
Up Plan-250 can be provided at such places.
5. Home plan can be taken on Bfones in name of Government/company but actually working at residences of their
employees. An undertaking shall have to be given by the customer in this regard.
6. Home plan connections to CAs/Doctors/Engineers/Architects are allowed at their work places.
GAMING SERVICE ON BROADBAND:
1. The Gaming Service to broadband customers will be available under the two post paid packages: A. Standard
package (With Fixed Monthly Charge of Rs.100/-) & B. Premium packages (With Fixed Monthly Charge of Rs.200/-)
3. The usage charges for downloading data for gaming purpose will not be charged and will not be counted as volume
charged in the Broadband bills of the subscribers.
4. Free trial of 15 days will be offered to subscribers with clear stipulation that subscribers will be billed after 15 days
assuming that the subscriber is willing to continue with the service. Otherwise, the subscriber should de-register after 15
days.
OTHER TERMS & CONDITIONS:
1. All the tariff plans mentioned above are in addition to the normal rental/ usage charges of the bfone.
2. In case of free modem option the minimum period of hire will the commitment period.
3. For all the plans, Dynamic IP addresses only will be given. One Static IP addresses will be offered free of cost under
Business plans Plan 3000/5000/9000/UL3300/UL3300 Plus/UL6000/UL6000 Plus.
4. In addition to above one static IP address can also be offered @ Rs.1500/- per annum to all the above business plans,
where one static IP address is being, free of cost.
5. Billing for the service will be included in the normal b-fone (landline phone) bill. The billing cycle shall be same as b-
fone billing cycle. Monthly rental will be collected in advance and usage charges will be in arrears.
6. In case of requests for the change of plan from the customers, the new plan may be effected from next month following
the month in which the request for change of plan has been made/received.
7. Full monthly charges of plan and modem rentals as usages is to be taken under both Home and Business Unlimited plans,
when customers joins or leaves in the middle of the month.
8. When a customer is on monthly rent scheme for the modem and decides to opt for outright purchase of modem from
BSNL the
Option 1: If the customer wants to continue with existing used modem, 50 % of the amount already paid as monthly
rentals should be adjusted in the sale of modem or
Option 2: If the customer wants new modem, full amount is to be taken from the customer as per prevailing price and
the old modem is to be retained by the customer in working condition.
BROADBAND CONNECTION SETTINGS & OTHER
PROCEDURES
1. System Requirement for broadband connection:
OS : Web browser, such as IE
Web browser type : Microsoft Internet Explorer 5.0 or above
Web browser setting : Enable Java Script
Ethernet Port : NIC adaptor Enable TCP/IP
Preferably PC should be near by to phone line termination less than 2 meters distance
2. Installation Procedure for pre configured ADSL:
(a) Connecting the ADSL Router to the computer:
(i) Using the Ethernet Port:
 Power On the router and power LED will turn on to indicate proper operation.
 Insert one end of the cable into the Ethernet port on the back panel of router and the other end of the
cable to an Ethernet adapter on PC.
 Connect the telephone line in to splitter (Line Jack)
 Connect modem port of splitter to ADSL port of modem and phone port to telephone instrument.
(ii) Using the USB Port:
 Power On the router and LED will turn ON to indicate proper operation.
 Insert one end of the cable into the USB port on the back panel of router and the other end of the cable
to an USB adapter on PC.
 Open the CD-ROM provided with router and run the application file autorun.exe for installation of
USB driver.
 Connect the telephone line in to splitter (Line Jack).
 Connect modem port of splitter to ADSL port of modem and phone port to telephone instrument.
(b) Configure IP address on your PC:
· Go to Start >>>> Control Panel >>> Double Click Network Connection.
· Right Click Local Area Network. >>>> Click Properties. >>>
· Click Internet Protocol (TCP/IP).
· Click Properties >>>
· Select ‘Specify IP address’.
· Give IP Address as 192.168.1.5 (more than 192.168.1.2), Subnet mask as 255.255.255.0 & Default
Gateway as 192.168.1.1
 Give DNS Server IP addresses as 192.168.1.1 (Primary DNS) & 218.248.240.208 (Secondary DNS).
 Click O.K. & restart the PC.
(c) Configuration of Modem:
(i) For Modem MT 800
 Start Internet Explorer.
 Type IP Address http://192.168.1.1 >>>>>
 Give user name as admin and password as admin >>>>
 Menu tree will be opened. Click ATM settings. >>>>
 In Connection Type Check in PPP >>>
 In PPPoA/PPPoE Check in PPPoE >>>
 Scroll the page. Username guest will appear. >>>>
 Give Username and Password >>>>
 Scroll the page >>>> Click Submit >>>>>>
 Click the magnifying glass located above submit button.
 Check Always ON >>>> Click Submit. >> Close the window.
 In the left hand side menu tree Click >>>> Save and Reboot option.
 Check Save >>> Click Submit. >>>> Username and password will be saved.
 Close the Internet Explorer and wait for Orange lamp to come on ADSL.
· Click the Internet Explorer and open any site.
(ii) For Modem MT 841
· Start Internet Explorer.
· Type IP Address http://192.168.1.1 >>>>>
· Give user name as admin and password as admin >>>>
· Menu tree will be opened.

PROCEDURES
(ii) For Modem MT 841
 Click on Basicconnections
 In the Column of PVC0. Click on Note Deleteclick on ok for confirmation.
 Click on NewSelect WAN type as PPPoE
 Enter VPI/VCI as 0/35, Enter Username and Password.
 Then Click on Apply.
 Then Click on Save all  Save & Reboot Click OK.
 After Rebooting ADSL Link Lamp will glow steadily in Orange colour.
(iii) For Modem MT 880
· Menu tree will be opened. Click on Home. >>>>
· Click on WAN settings>>> In WAN Type check in on PPP>>>.
· In WAN Type check in on PPP>>>.
· In Connection Type Check in PPPoE. >>>>
· Enter Username and Password there.
· In Max Idle Time Check in Always ON >>>>
· Click Apply >>>>>>
· Do you want to Save and Reboot now >>>
· Check in Yes and Press OK >>>>
· Wait for Two Minutes until Modem reboots and again Huawei site reopens>>>
· It means Username and password are saved >>>>
 Close the Internet Explorer >>>>
(iv) For Modem MT 882:
· Connect ADSL Modem with given USB Cord on modem as well as on PC. USB LED on ADSL
Modem will glow steadily in Green colour.
· Insert the CD provided with Modem into CD drive.
· Open CD Drivers1.Linux (For Linux Operating System)
· Windows (For windows Operating system)
· Open the Particular folder based on Operating system, and RUN Setup and follow the instructions
displayed on the Screen until MT882 Modem is installed successfully and an Icon of USB is displayed
in Network Connections.
· Right click USB Icon and go properties and enter IP address 192.168.1.2, gate way 192.168.1.1 and
Primary DNS 192.168.1.1
· Menu tree will be opened. Click on Home. >>>>
· Click on WAN settings>>>
· In WAN Type check in on PPP>>>.
· In Connection Type Check in PPPoE. >>>>
· Give Username to customer and ask him to enter there.
· Give password to the customer and ask him to enter there.
· In Max Idle Time Check in Always ON >>>>
· Click Apply >>>>>>
· Do you want to Save and Reboot now>>>
· Check in Yes and Press OK. >>>>
· Wait for Two Minutes until Modem reboots and again Huawei site reopens>>>
· It means Username and password are saved. >>>>
· Close the Internet Explorer. >>>>

PROCEDURES
(v) For Modem UTSTARCOM 300 R2U:
 Click on Run Wizard
 Click on Next
 Choose Time Zone as (GMT+05:30) Indian Standard, Click on Next
 In Internet Connection Type (WAN), Check in PPPoE/PPPoA , Click on Next.
 Enter Username and Password there. Click On Next.
 Then Wait for Two Minutes until Modem reboots and again Modem site opens>>>
 It means Username and password are saved. >>>>
If configuration has to be done with out running the “Run Wizard”:
 Click on WAN, Check in PPPoE/PPPoA.
 Enter Username and Password .Click on Apply.
· Then go to ToolsMiscClick on Save & Reboot. >>>>
· Then Wait for Two Minutes until Modem reboots and again Modem site opens>>>
 Connect USB port to the Modem.
 To install USB port.
 Insert CD provided Open CD Drivers 1.Linux (For Linux Operating System)
2. Windows (For windows Operating system)
 Open the Particular folder based on Operating system, and RUN Setup and
 Follow the instructions displayed on the Screen until UT-300R2U Modem is installed
 Successfully and an Icon of USB is displayed in Network Connections.
 Right click USB Icon and go properties and enter IP address 192.168.1.3
 Gate way 192.168.1.1 and Primary DNS 192.168.1.1.
 Now open site 192.168.1.2 and now from here all configuration of UT-300R2U with USB is same as
for LAN Card UT-300R2U.
 Connect USB port to the Modem.
(vi) For Modem UTSTARCOM WA 3002 G1:
· Click on Interface Setup
 Enter Username and Password and then Press Save Tab.>>>>
 Go to MaintenanceSys Restart Check in Current Settings.>>>>
 Click on Restart Tab.>>>>
 Then Wait for Two Minutes until Modem reboots and again Modem site opens>>>
(vii) For Modem SAM 100:
 Click on SETUPNew Connection
 In the field of name give: bsnl
 In the field of Username: as given by NIB
 In the field of Password : as given by NIB
 In the field of VCI delete 0 and enter value 35
 Click on Apply
 Click on ToolsSystem Commands
 Click on Save All Restart.
(viii) For Modem WA 1003A:

PROCEDURES
(viii) For Modem WA 1003A:
 Click on Setup.
 Click on PVC 0
 Select Type as PPPoE and enter Username and Password provided by NIB and click on Apply
 Same window will come. Now click on Tools
 Click on System Commands
 Click on SaveAll then Restart.
 Wireless Connection
 Click on Setup then wireless
 In the field of SSID enter the name you want to give. And click on Apply
 Now click on Advance and then click on wireless security.
 Select WEP
 Click on Enable WEP Wireless Security. In First Encryption Key enter 10 values containing a to f and
0 to 9 any combination and click on Apply.
 Then click on Tools System commands Save All  Restart.
 Also in Laptop enter same key entered in modem.
3. Procedure to change the broadband password:
· Open internet explorer
· Type www.dataone.in
· Click on check your account usage.
· Select the options for changing the password.
· Go to Change Password Specify your new password and logout.
· After changing your password, immediately go to http://192.168.1.1 site with Username and Password
as admin and below the PPPoE setting change the password already given there, to new password and
Apply.
· Do you want to Save and Reboot now>>> Check in Yes and Press OK.
4. Procedure to check usage information:
· Open internet explorer
· Type www.dataone.in or type http://10.240.224.195
· Click on check your account usage.
· Type dataone username and password given to you & click on login.
· Select the month for checking Service Records usage.
5. How to access Dataone Email and change the Email password:
a. Go to website: http://dataone.in. You can send and receive emails or change your email password
(Your email id will be same as login id).
b. To change the Email password first login through existing password, and then Go to Option, click on
Password.
c. This password is only for web mail, so it is not to be change in the modem.
6. Configuring Outlook Express for Dataone Email:
(i) Open Outlook Express  Click on Tools  Click on Accounts  Click on Mail  Click on Add 
Click on Mail  Fill - Display Name: e.g. A K Sharma  Click on Next
(ii) Fill - E-mail address: e.g. aksharma@dataone.in  Click on Next  Select My Incoming Mail Server
is a POP3 Server  Fill - Incoming Mail (POP3, IMAP or HTTP) Server: wmma.dataone.in  Fill
Outgoing mail (SMTP) Server: smra.dataone.in  Click on Next
(iii) Fill - Account name: e.g. aksharma@dataone.in  Tick Remember password  Click on Next
(iv) Select ‘Connect using my Local Area Network (LAN)’  Click on Next
(v) Click on Finish
(vi) Now Select the Account created and Click on Properties  Click on Server  Tick My Server requires
authentication  Click on Apply  Click on OK  Click on Close.

PROCEDURES
7. Steps for Troubleshooting In Broadband “Dataone” Connection:
(i) I am not able to browse:
(a) Check the ADSL line is properly connected, CPE is powered on and ADSL link LED is glowing
in stable condition
(b) Check that LAN cable is properly connected to PC and LAN link LED is glowing in stable
condition. If LAN LED is not stable then check that LAN cable is connected properly or replace
the cable and check. In case the LAN cable is connected to LAN switch or HUB, you have to use
a cross cable. If the LAN LED is still not glowing, then verify that LAN card is properly installed
with suitable driver or get the help of your computer service person for doing so.
(c) If all physical installation is correct but still you are not able to browse then check that
(i) The TCP/IP setting is configured as desired with correct gateway address and DNS server
IP addresses. To verify open the DOS window and type ping 192.168.1.1 it should give
output ‘Reply from 192.168.1.1: bytes=32 time<1ms ITL=64”
(ii) Ensure that no proxy setting is configured in browser. In Internet explorer you can verify as
following
(iii) Open the Internet explorer and click on Tools and select Internet options
(iv) Click on connections tab and select LAN settings. See if any proxy setting is configured.
Uncheck the proxy settings box and click OK
(v) Click on General, clear history, delete cookies and OK
(vi) Click on security, click on default level, apply and OK
(vii) Click on advance and then click on restore default, apply.
(viii) Electrical earthing may not proper.
(d) If still it is not working, then login to CPE configuration page (http://192.168.1.1) through Internet
explorer.
(e) Observe the information displayed on Summary page. Note whether the ADSL link speed for
upstream/downstream is displayed. ADSL state should be ‘Show Time’. The SNR value should
be 10 or more. The CRC value should be zero or a low figure and it should not be increasing.
(f) Scroll down the page and see the WAN channel information. Against PVCO, it should display IP
address (59.92.XX.XX) and Gateway address, Encapsulation should be PPPoE and Status
should in Green colour. If this information is not appearing, then check for correctness of PPPoE
configuration in HomeWAN Settings page. Check whether you have entered correct username
and password and Default Gateway is enabled
(ii) I am not able to send the mails using Outlook Express
(a) Probably you have not configured dataone email in your Outlook Express.
(b) You have configured multiple Email accounts (e.g. VSNL mail account) in your Outlook Express
and default account for outgoing mail is either than Dataone Mail Account. Some ISPs do not
allow their SMTP access from network of other ISPs. Therefore you should make Dataone Mail as
default account for all outgoing mails
(c) Our SMTP server needs authentication. Make sure you have ticked the ‘My server needs
authentication’ in account properties while configuring the Outlook Express.
(iii) I am a business customer having our own POP server or mails with own domain but want
SMTP service for relaying mails:
BSNL does not provide SMTP relay service for mail Ids of other than dataone.in or sancharnet.in
domain.
(iv) I am not getting desired speed:
Apart from bad ADSL line there are several factors which affect Internet speed badly especially
while accessing international sites. Even though PC is latest but Win98/2000/NT have technical
limitation to support speeds above 200 Kbps. The virus/spyware infected computers are most
common reasons to frustrate you.
Helpline: In case of any complaint please contact broadband helpilne number 1957,
25511300 or mail to ahmedabad@bsnl.in
In case of any complaint related to billing please contact your Account Officer (TR).

Broadband Tariff Plans: Initial and Other Charges

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BROADBAND TARIFF PLANS

INITIAL AND OTHER CHARGES:

DATAONE - HOME PLANS:

BROADBAND TARIFF PLANS

TARIFF FOR 8 MBPS BUSINESS PLANS:

Particulars Business 2000 Business 4000 Business 15000

BROADBAND TARIFF PLANS

BROADBAND CONNECTION SETTINGS & OTHER

BROADBAND CONNECTION SETTINGS & OTHER

BROADBAND CONNECTION SETTINGS & OTHER

BROADBAND CONNECTION SETTINGS & OTHER

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