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Vodafone Mobile Services Limited : C-48, Okhla Industrial Area, Phase II, New Delhi-110020. Fax:112694015
Service Tax Registration No : AAACS4457QST001 CIN : U64202DL1992PLC088087
Regd. Office : C 48, Okhla Industrial Area, Phase II, New Delhi-110020.Fax: 112694015, www.vodafone.in
pg 1 of 5
We're Happy to HelpTM Helpful Information for You
• Call us on 199 from your Vodafone mobile or call on 98110 98110 Billing information:
from any other network. For last bill summary, unbilled amount, credit limit,
• You can also visit www.vodafone.in ,email us at last 3 payments, etc., dial *111#
vodafonecare.del@vodafone.com or fax us on 11-26940154 You can also send an SMS to 199for the following:
• For complaints, service activation/deactivation and • Last bill summary :SMS MBILL
tariff change requests call 198 (toll free) from your Vodafone mobile. • Data balance : SMS DATA BAL
• Bill in regional language : SMS LBILL
To activate ISD Calls*:
SMS ACT ISD to 199(*Deposit as applicable)
For itemised bill (Charges as applicable):
Log on to www.vodafone.in or SMS to199
Write to Us at
Manager, Customer Service, Vodafone Mobile services Limited, c-48, Subscribe to e-bill:
Okhla Industrial Area, Phase II, New Delhi-110020 • SMS ACT GOGREEN to 199
• SMS EMAIL (space) email ID to 199to register your email ID
Be sure to get the docket number (your unique complaint/request number) To change address:
and quote it in all future communication.
Visit your nearest store with the new address proof.
If you're not satisfied with our responses, contact our Nodal Officer. For more information call 199(toll free).
Name: Monika Pathak Reporting loss of SIM:
Phone: +91 98116 99317 | Fax: +91 11 26940154 Call Vodafone Care immediately at 199 (toll free)
Email: nodal.delhi@vodafone.com or 98110 98110, and inform us. The connection will be
You can also appeal to our Appellate Authority. barred immediately.
The appeal form for complaints can be downloaded from our website.
Name: Manish Jain
Designation: Head - Customer Service
Phone: +91 98110 90001 | Fax: +91 11 26940154
Email: appellate.delhi@vodafone.com
Contact them with the docket number, from Monday to Friday, between Avoidable Charges
9.30 AM to 6.00 PM at the above address Late payment charges
Outstanding Amount Late Payment Charges
Rs 100 - 299 Rs 25
About Your Tariff Plans
• No migration fee will be charged when migrating to any plan Rs 300 - 499 Rs 50
• No increase in your tariff plan for 6 months from enrollment of tariff more than Rs 500 Rs 100
• No charge will be levied for any service without your explicit consent
• Security deposit will be refunded within 60 days of closure of Reconnection charges
the account, beyond which, we will pay you an interest In case of disconnection due to non payment, you can get reconnected
of 10% per annum on the deposit at a cost upto Rs 150 (plus service tax). The amount will be
• To calculate the financial implications of your tariff plan, visit charged in your subsequent bill.
www.vodafone.in Bounced cheque charges
• It is advisable to change the tariff plan at the end of the bill cycle If your cheque returns unpaid by your bank, you'll be charged
up to Rs 200. It may also result in withdrawal of services.
Value Addedto infotainment, get our best services
Services
i. From entertainment Dynamic Credit Limit
hand-picked for you, call 123(toll free)
ii. To deactivate any service, SMS STOPto 155223
or call 155223(toll free)
Free Data usage on your connection is also applicable on
Manage'My Vodafone' by visiting Account Online usage carried out on any Vodafone network within India.
Your Vodafone
- Register for
www.vodafone.in/myvodafone
- Download MyVodafone App on your smartphone.
SMS MYVFto 199
International Roaming
a. International rates for Data usage vary from Rs 5.50/10 KB
to Rs 10/10 KB, depending upon the country of visit.
Please visit www.vodafone.in for details.
b. Applications within your handset might be set for auto sync/auto refresh.
Kindly change settings to manual sync/manual
refresh when travelling overseas.
c. SMS on International Roaming is charged at Rs 15/SMS (1 SMS = 160
characters)
To activate International Roaming *before you fly overseas,
SMS ACT IR to 199(*Deposit as applicable)
Save up to 95% on International roaming with Vodafone,
SMS IROAMto 199to check IR discount benefits
on International Roaming
Above tariff details do not include any VAS tariffs, Roaming Charges, SMS to special numbers, free minutes, special promo packs or special promo features like Nightspeak, Family & Friends, CUG, etc
For further details on international call rates, visit www.vodafone.in
Monthly Charges Rental Period Charges (Rs) Discounts (Rs) Net Charges (Rs)
Plan Rental 20.04.15 to 19.05.15 999.00 0.00 999.00
Callertunes 20.05.15 to 19.06.15 30.00 0.00 30.00
Total 1,029.00 0.00 1,029.00
Call Charges Usage (Min:Sec) Charges (Rs) Discounts (Rs) Net Charges (Rs)
Local 709:00 227.20 227.20 0.00
STD 271:00 135.50 135.50 0.00
Total 980:00 362.70 362.70 0.00
SMS Charges Usage (SMS) Charges (Rs) Discounts (Rs) Net Charges (Rs)
SMS Local 48 46.00 46.00 0.00
SMS National 3 4.50 4.50 0.00
Total 51 50.50 50.50 0.00
Mobile Internet Charges Usage (KB) Usage (MB) Charges (Rs) Discounts (Rs) Net Charges (Rs)
Internet 2180030 2128.94 0.00 0.00 0.00
Total 2180030 2128.94 0.00 0.00 0.00
Data Conversion: 1MB = 1,024KB; 1GB = 1,024MB /1,048,576KB
Note: If your tariff plan offers you free SMS, BlackBerry and/or GPRS, details of the usage are not provided in this itemized bill. These details
can be found in your Vodafone bill downloadable from My Vodafone on www.vodafone.in
SMS BILL to 199 (toll free) for bill information pg 3 of 5
Itemised calls
Ms. Zoya Ali Vodafone No. : 9711698190
Jasper Infotech P Ltd1 Local Pulse Rate : VF 2 VF 60 seconds and VF 2 Others 60 seconds
Local STD
18/05/15-09:24:07 #918826231481 1:00 0** 11/05/15-16:18:51 #09822493914 2:00 0**
18/05/15-18:40:32 919811774965 1:00 0** 11/05/15-16:21:18 #09552797808 3:00 0**
18/05/15-18:55:14 919811774965 1:00 0** 12/05/15-12:48:25 08298190186 3:00 0**
18/05/15-20:45:50 #919650937547 1:00 0** 13/05/15-16:53:05 #09880672740 1:00 0**
19/05/15-13:54:27 919811774965 2:00 0** 14/05/15-17:46:31 #09841608888 1:00 0**
19/05/15-18:37:04 919811774965 1:00 0** 15/05/15-11:03:32 08884895588 2:00 0**
16/05/15-15:22:14 08298190186 20:00 0**
Total 150 Call 709:00 0.00 919431132864 4:00 0**
16/05/15-20:50:30
16/05/15-20:54:53 08298190186 17:00 0**
STD
18/05/15-10:10:09 919828888855 1:00 0**
20/04/15-23:58:45 919431132864 5:00 0** 18/05/15-10:32:24 #09845744757 1:00 0**
21/04/15-12:55:04 #09731021746 2:00 0** 18/05/15-10:38:09 08884895588 1:00 0**
22/04/15-15:30:52 #09500077130 2:00 0** 18/05/15-11:15:07 #09417362294 1:00 0**
22/04/15-15:41:26 #09314073090 1:00 0** 18/05/15-16:06:40 #09845744757 1:00 0**
22/04/15-15:42:40 #09829068677 3:00 0** 18/05/15-16:18:15 09429235559 2:00 0**
22/04/15-16:06:36 #08087986145 2:00 0** 18/05/15-17:22:06 #919845744757 1:00 0**
22/04/15-16:09:33 #08050707443 2:00 0** 18/05/15-17:38:46 #919845744757 2:00 0**
22/04/15-16:20:52 #08905249921 1:00 0** 19/05/15-12:22:55 #09417362294 1:00 0**
22/04/15-16:25:11 09839813939 2:00 0** 19/05/15-15:23:38 #09370112262 1:00 0**
23/04/15-11:15:03 #09826126332 1:00 0** 19/05/15-15:30:16 #09442183949 1:00 0**
23/04/15-11:41:01 08874666601 1:00 0** 19/05/15-21:22:14 919431132864 18:00 0**
23/04/15-15:07:20 08874666601 1:00 0** Total 84 Call 271:00 0.00
23/04/15-17:32:33 08874666601 1:00 0**
24/04/15-12:27:52 08874666601 3:00 0** Mobile Internet
25/04/15-11:47:46 08298190186 1:00 0**
Charges
25/04/15-11:48:52 919431132864 1:00 0**
25/04/15-11:52:39 919431132864 1:00 0** Internet Usage Charges
25/04/15-11:54:11 919431132864 1:00 0** (in KB) (Rs)
25/04/15-11:58:37 919431132864 2:00 0** 2420 0**
19/04/15 Internet
25/04/15-13:15:08 918298190186 1:00 0**
20/04/15 Internet 19270 0**
25/04/15-13:15:27 08298190186 1:00 0**
21/04/15 Internet 106630 0**
25/04/15-13:26:19 #918127492684 1:00 0**
22/04/15 Internet 53070 0**
25/04/15-13:28:03 #919934379264 4:00 0**
23/04/15 Internet 33610 0**
25/04/15-21:17:30 #918085758148 1:00 0**
24/04/15 Internet 17240 0**
26/04/15-12:54:45 08298190186 4:00 0**
25/04/15 Internet 90050 0**
26/04/15-19:28:15 919431132864 9:00 0**
26/04/15 Internet 125840 0**
27/04/15-17:26:40 09978929239 2:00 0**
27/04/15 Internet 25650 0**
28/04/15-11:24:51 #09624331981 2:00 0**
28/04/15 Internet 23150 0**
28/04/15-11:33:02 #09974193905 2:00 0**
29/04/15 Internet 27690 0**
29/04/15-11:49:42 #09830671721 2:00 0**
30/04/15 Internet 24680 0**
29/04/15-11:54:00 09836273698 1:00 0**
01/05/15 Internet 38360 0**
29/04/15-11:55:22 09830707482 1:00 0**
02/05/15 Internet 188880 0**
29/04/15-12:22:41 #09624331981 1:00 0**
03/05/15 Internet 195630 0**
29/04/15-13:07:39 09819023500 1:00 0**
04/05/15 Internet 26680 0**
29/04/15-13:13:45 #09962427827 2:00 0**
05/05/15 Internet 34220 0**
29/04/15-14:41:24 #09624331981 3:00 0**
06/05/15 Internet 35440 0**
29/04/15-15:11:13 09819023500 3:00 0**
07/05/15 Internet 40680 0**
29/04/15-16:09:11 #09568469276 1:00 0**
08/05/15 Internet 57470 0**
29/04/15-21:03:38 919431132864 6:00 0**
09/05/15 Internet 49170 0**
29/04/15-21:09:16 919431132864 1:00 0**
10/05/15 Internet 213800 0**
29/04/15-21:09:32 08298190186 1:00 0**
11/05/15 Internet 30180 0**
30/04/15-12:17:35 #09974193905 2:00 0**
12/05/15 Internet 57060 0**
30/04/15-14:50:25 09966776800 2:00 0**
13/05/15 Internet 74340 0**
01/05/15-15:43:10 #09356666211 2:00 0**
14/05/15 Internet 23320 0**
02/05/15-13:35:40 918298190186 6:00 0**
15/05/15 Internet 20140 0**
05/05/15-13:01:16 #09896186602 1:00 0**
16/05/15 Internet 374600 0**
05/05/15-18:46:26 08298190186 17:00 0**
17/05/15 Internet 137370 0**
06/05/15-20:51:05 919431132864 9:00 0**
18/05/15 Internet 23230 0**
07/05/15-10:05:18 #09624331981 1:00 0**
19/05/15 Internet 10160 0**
07/05/15-14:44:34 #09624331981 1:00 0**
07/05/15-16:58:09 #08600844230 1:00 0** Total 2180030 0.00
07/05/15-17:02:10 #09624331981 2:00 0**
07/05/15-17:08:22 #09500077130 1:00 0**
07/05/15-17:09:36 07418074181 1:00 0**
07/05/15-21:13:40 919431132864 13:00 0**
08/05/15-13:25:34 #919936948255 1:00 0**
08/05/15-13:26:20 #919936948255 2:00 0**
10/05/15-09:45:37 919431132864 1:00 0**
10/05/15-09:46:41 08298190186 19:00 0**
10/05/15-20:00:51 08298190186 5:00 0**
10/05/15-20:23:52 08298190186 12:00 0**
11/05/15-12:22:15 #09888869989 2:00 0**
11/05/15-16:12:18 #09466846658 3:00 0**