FACILITY MANAGEMENT

F A C I L I
MANAGEMENT SE
 CONTENTS

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Introduction 02
Our Services 04
Our Resources 06
Hospitals Sector 10
Power Plants Sector 12
Educational Sector 14
Military & Security Sector 16
Commercial Sector 18
General Government Sector 24
Oil & Gas Sector 30
Certifications & Registrations 32
HSE Policy & Awards 34
Workshop 36
Warehouses 38
Showrooms 39
Our Projects 40
Contact Us 44
Introduction

FAWAZ Group of Companies was established in the Gulf Region in 1973, and since inception, the
Group has achieved remarkable success and has made great strides in various fields.

The Group has become a leader in refrigeration and air-conditioning, firefighting, fire and security
alarms, ventillation systems and pumps. It pioneers in providing new and innovative solutions
in the fields of electro-mechanical engineering, contracting and installation operations. It has
an excellent track record in the control and maintenance of major projects in the industrial,
commercial, residential and institutional sectors respectively.

FAWAZ Group operates in all GCC countries with branches in Kuwait, Saudi Arabia, UAE, Bahrain,
Oman, Qatar and Iraq, with more than 5000 highly skilled employees providing outstanding
services to our valued customers. The Group makes every effort to meet customer requirements,
and achieve full satisfaction in all sectors in which we operate.

Facility Management business of FAWAZ Group provides a complete range of top quality FM
services and solutions that cater to our client’s needs round the clock, including a host of both
hard and soft facility managements solutions, supported by a robust underlying platform that
ensures excellent service provision.

We provide services to Oil & Gas installations, Power Stations, Hospitals, Universities, Port
Complexes, High-rise Towers, Hospitality Facilities, Offices, Shopping Malls, Residential Buildings,
Villas, Mosques, Schools, Sports Facilities, Playgrounds and more. These facilities receive a high
level of attention and support, due to the employment of the right infrastructure, equipment and
qualified staff, ensuring that these buildings will operate safely, efficiently and profitably.
Public Authority for Sport, Kuwait
Vision
To become the leading
integrated professional FM
services provider to the
governmental, institutional,
commercial and oil & gas
sectors.
We will continue to surpass
industry benchmarks, creating
value for our customers and
achieving total customer
satisfaction.
Mission
To provide comprehensive FM
services of consistent quality
to our clients, with competent
and well-trained personnel,
with emphasis on efficiency
and HSE.
We will continue to strive for
continuous improvement in
our services, achieve total
customer satisfaction and
build long-term relationships
with our customers.
Goals
To provide consistent quality products and
services to our customers and surpass our
customers’ expectations.
To ensure that all personnel are competent, fully
aware of health and safety standards and trained
to deliver the required output.
To provide customers with an integrated and
homogeneous process that meets their needs and
expectations.
To minimize the impact of our activities on the
environment, by reducing all associated pollution
and waste.
To adhere to all applicable regulations, and
ensure we meet all stakeholder requirements.
To improve the efficiency of the technical
and administrative teams and further their
development through training.
 Our Services

Efficient management of client facilities through top

notch service provision in the GCC area.

Develop and implement a robust business model

that meets international standards and guarantees
long-term growth and development for our clients
by operating efficient and profitable facilities.

The services provided on-site include:

• Survey of client facilities & equipment

• Develop detailed project execution plan
• Regular routine inspection
• Planned preventive maintenance
• Identification & rectification of defects
• Occupant relations/interface management
• Implementation of best health & safety practices
• Cost effective & eco-friendly service suggestions

Workshop maintenance, Kuwait

4 FAWAZ Facility Management

 Hard Services Soft Services
• Air-Conditioning & ventilation system installations & • Housekeeping & cleaning services
maintenance contracts • Security services
• Refrigeration & cold rooms installations & • Façade cleaning
maintenance contracts • Pest control
• Electro-mechanical equipment installations & • Landscaping & irrigation systems
maintenance contracts • Waste management
• Building maintenance contracts • Air duct cleaning
• Energy audits • Water tank cleaning
• Home maintenance services • Swimming pool cleaning
• Firefighting & fire alarm
• Plumbing services
• Security systems

Doha West Power Station, Kuwait Sheikh Zayed Mosque, UAE

Facility Management FAWAZ 5

 Our Resources

Competent Workforce Well-documented

Fawaz Facility Management utilizes a very capable
workforce with strong customer orientation and
passion for excellence in service delivery. Our staff
work as part of one integrated team rather than
individuals. We recruit only the best from the market,
equip them with the necessary tools and techniques
they need and provide them with continuous training
to maintain consistency with the evolving market.
Standards, Processes
and Procedures
We maintain a database of standard processes and
procedures to guide the delivery of our various services,
which are regularly updated in line with current industry and
global best practices. Those SPPs come under the umbrella

Reliable Supply Chain of well-known quality systems and standards, including but
not limited to:

Network • Quality Management System (QMS) - ISO 9001:2008

• Environmental Management System (EMS) - ISO
We maintain a comprehensive and updated database 14001:2004
of local and international suppliers of quality • Occupational Health & Safety Management System
materials and providers of outsourcing services
to complement our core expertise in certain self- OHSAS 18001:2007
managed services. Our supply chain partners, with
whom we share the drive for continuous growth and
development, are selected based on a very stringent
technical and commercial evaluation procedure.

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Facility Management FAWAZ 7
 Our Resources
Computer-Aided Facility
Management System
(CAFM]
Computerizing the facility management functions
renders our client facilities completely organized
and fully operational as it:
• Improves internal and outsourced service providers’
performance by prioritizing tasks and avoiding work
backlogs
• Improves communication between service providers
and owners/occupants/users of buildings
• Enables the evaluation of work-order requests to
optimize labour/materials and minimize operating costs
• Simplifies the work forecast and budgeting processes
by easily accessing historical data
• Tracks preventive maintenance programs to validate
expenditures and comply with international standards
or regulatory mandates
• Optimizes capital expenditure budgeting decisions
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Relying on Fawaz as your outsourced facility
management service provider gives your
business a host of advantages including:
• Efficiency in asset operation
• Management of energy consumption
• Efficient and effective building operations
• Centralized tasking and responsibility
• Constant maintenance schedules
• Fluid and smooth reaction by management and
staff to any business issue and the ever changing
needs of the business environment
• A uniform response to governmental and official
requirements with a competitive advantage
• Cost and time effectiveness due to the employment
of one professional service provider
• Managing the risks of your organization
 Al-Kout Mall, Kuwait

360 Mall ,Kuwait

Facility Management FAWAZ 9
 Projects Hospitals Sector

Al-Amiri Hospital, Kuwait Badria Al-Ahmad Clinic, Kuwait Al-Sabah Hospital Main Bldg, Kuwait

10 FAWAZ Facility Management

 Our Facilities Management division pays a great deal of attention to the health sector
in Kuwait. Fawaz is known to have extensive experience in this sector and understands
Zain Hospital, Kuwait
its great level of importance. We are currently the main contractor for the Ministry of
Health and we ensure a high level of care and precision in the services we provide.

• Al-Amiri Hospital, Kuwait

• Badria Al-Ahmad Clinic, Kuwait
• Farwaniya Hospital, Kuwait
• Main Bldg Al-Sabah Hospital, Kuwait
• NBK Children’s Hospital, Kuwait
• Zain Hospital, Kuwait

We currently operate, maintain & repair all types of building services for hospitals,
specialised health centers, nursing staff accommodation, cooling plants and electrical
substations. A highly qualified and experienced crew performs maintenance 24 hours
a day, 7 days a week, covering the following services:

• HVAC works including all equipment & ancillaries • Mechanical works

• Chemical water treatment • Civil works
• Electrical systems including UPSs & Generators • Medical Gas Systems
• Firefighting, Fire Alarm & Plumbing systems • Pneumatic Tube Systems
• CCTV surveillance & audio-visual systems • Lifts & Escalators
• Nurse-call & patient-call systems • Telephone exchanges

Farwaniya Hospital, Kuwait NBK Children’s Hospital, Kuwait

Facility Management FAWAZ 11

 Projects Power Plants Sector

Since its inception, Fawaz Facilities Management has engineered, supplied and maintained
advanced MEP technologies to achieve a reliable, efficient and clean environment for
power generation. This unique blend of experience and technical knowledge is the basis
upon which our full-scope power plant operations and maintenance (O&M) services
can provide plants the opportunity to maximize availability, profitability and safety
performance.

Fawaz pioneers the utilities sector, singularly serving all the power plants within Kuwait:

• Al-Zour Power Station

• Doha East Power Station
• Doha West Power Station
• Sabiya Power Station
• Shuaiba Power Station

These projects include various mechanical engineering services, HVAC engineering

services, electrical engineering services and instrumentation engineering services for
repair, maintenance and operation of the power plants.

We have also executed contracts for HVAC operation & maintenance for MEW sub-stations.

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Doha West Power Station, Kuwait

Facility Management FAWAZ 13

 Projects Educational Sector

PAAET, Kuwait

KFAS, Kuwait

KISR, Kuwait

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 Fawaz Facilities Management division has substantial experience in educational sector
KISR, Kuwait maintenance projects encompassing universities, institutions and schools.
Our most notable contracts for operation, maintenance & repair of various engineering
services are:

• Kuwait Foundation for Advancement of Sciences (KFAS)

• Kuwait University
• Kuwait Institute for Scientific Research (KISR)
• Public Authority for Applied Education & Training

Our maintenance team is made up of professionals and craftsmen entrusted with the care
of the institutions’ buildings and services to provide a safe and comfortable environment
for staff, students and visitors.

Kuwait University, Kuwait

Facility Management FAWAZ 15

 Projects Military & Security Sector
Al-Rashidiya Police Station, UAE

Fawaz FM division has been awarded many contracts by the Ministry of Defense for the
supply, installation, operation, maintenance and repair of various types of engineering
services at different types of military bases such as:

• 15th Mubarak Armored Brigade Camp, Kuwait

• 26th Al-Soor Mechanized Brigade Camp, Kuwait
• Ahmed Al-Jaber Air Base, Kuwait
• Jaber Al-Ahmad Armed Forces Hospital, Kuwait
• Mohammed Al-Ahmad Naval Base, Kuwait
• Southern Area Military Camps, Kuwait
• Dubai Police (8 Stations), UAE
Al-Qusais Police Station, UAE

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 Dubai Police HQ, UAE

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 Projects Commercial Sector

The demand for outsourcing facility management has a direct positive relationship
with upward trends in market growth.

Many companies are looking to outsource all or part of their facility-related operations
to Fawaz as a FM service provider in order to solely focus on the core of their businesses.
Such clients are:

• 360 Mall & associated shops, Kuwait

• Al-Kout Mall, Kuwait
• Agility, Kuwait
• Al-Ahliya Insurance Co., Kuwait
• Al-Salam Tower, Kuwait
• Holiday Inn, Kuwait
• Jumeirah Resort & Spa, Kuwait
• Kuwaiti Commercial Real Estate Centre
• Ooredoo Tower, Kuwait
• The Avenues, Kuwait
• Centurion Star Tower, UAE
• Corniche Tower, Ajman, UAE
• Emaar Community Management, UAE
• Fujairah Trade Centre, UAE
• SKM Building, Sharjah, UAE
• Meydan Group LLC, UAE
• Warwick Hotel, Dubai, UAE SKM Building, Sharjah, UAE

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 360 Mall, Kuwait

Facility Management FAWAZ 19

 Projects Commercial Sector

The Avenues, Kuwait

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Facility Management FAWAZ 21
 Projects Commercial Sector

Corniche Tower, Ajman, UAE

Fujairah Trade Centre, UAE

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 Centurion Star Tower, UAE

Facility Management FAWAZ 23

 Projects General Government Sector
Fawaz Group offers an experienced facilities solution for meeting the routine and mission-
critical building maintenance and operation needs of all government organizations
throughout the GCC.

By combining our expert professional staff, commercial best practices, and

extensive government building maintenance and repair knowledge, we enable our
general government clients to realise consistently high-performance facilities.

• General Secretariat of the Supreme Council for Planning & Development, Kuwait
• Civil Service Commission, Kuwait
• Council of Ministers, Kuwait
• Public Authority for Sport, Kuwait
• Ports Authority, Kuwait
• Central Bank, Sharjah, UAE
• Dubai Municipality, UAE
• Dubai Courts, UAE
• Directorate of Public Works, Sharjah, UAE
• Sharjah Investment and Development Authority, UAE
• Sharjah Municipality, UAE
• Sheikh Zayed Mosque, Fujairah, UAE

Civil Service Commissions, Kuwait Kuwait Ports Authority, Mina Abdullah, Kuwait

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Public Authority for Sport, Kuwait

Facility Management FAWAZ 25

 Projects General Government Sector

Sheikh Zayed Mosque, Fujairah, UAE

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 360 Mall ,Kuwait
Blood Transfusion & Research Center, Sharjah, UAE

Dubai Courts, UAE Dubai Central Laboratory Dept., UAE Dubai Courts (Personal Status Court), UAE

Facility Management FAWAZ 27

 Projects General Government Sector
Al-Shaab Club, Directorate of Public Works, UAE

Al-Shaab Club, UAE Central Bank, Sharjah, UAE Dubai Municipality, UAE

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Equestrian Club, Directorate of Public Works, UAE

Facility Management FAWAZ 29

 Projects Oil & Gas Sector

Reliable and well-maintained equipment are essential in oil & gas refineries due to the
sensitivity of this field. We aim to create a proactive process to develop operational and
maintenance care for engineering equipment, and operational excellence of multi-
functional site teams.

Our past experience:

• Maintenance of HVAC & Engineering Services:

- KNPC Mina Abdullah - HVAC Services

- KNPC Mina Al-Ahmadi - HVAC & Electrical Services
- BVV- HVAC Services
- KNPC Head Office (1, 2) - HVAC Services
- KNPC The National House - HVAC Services
- KNPC The New Administration Building in Al-Ahmadi - HVAC Services
- KOC Housing with Bechtel

• Supply and installation of explosion-proof air-conditioners for the Mina Abdullah

refinery and Industrial Island
• HVAC Maintenance Contract

- EQUATE

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Facility Management FAWAZ 31
 Certifications & Registrations

Scope of Certification: Provision of electro-mechanical facilities and maintenance services for residential, industrial, commercial and
institutional buildings/projects and trading of engineering/workshop products.

BS OHSAS -18001: 2007 ISO 9001:2015

(TUV NORD) (TUV NORD)
• Quality Management System
Provision of various services, including:

• Precison Air-Conditioning
• Intelligent Building Systems
• Integrated Facility Managment Services

Provision of Facilities Management services in Oil & Gas,

ISO 9001 & 14001: 2015 Petrochemical, Power, Institutional, Commercial and
(TUV NORD) Residential sectors for HVAC, Mechanical, Electrical,
Plumbing, Fire Fighting, Fire Alarm, Instrumentation,
Provision of various services, including: Low Voltage, and Building Management & Control
Systems covering Procurement, Installation, Service and
• Supply, Installation, Operation, Servicing Operation & Maintenance.
& maintenance of HVAC Systems
• Security & firefighting systems Design, Supply, Installation, Servicing and Maintenance
• Trading of MEP & HVAC equipment of Fire Alarm, Fire Fighting, Security, Safety and HVAC
• Steel Fabrication, repairing & Systems and Trading of Engineering Equipment,
overhauling Accessories, Workshop & Consumer Products.

Manufacturing of Air Side Ducts & Accessories for HVAC

Systems.

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 Kuwait Oil Company (KOC)
• Air, Water & Domestic Gas mains
BS OHSAS 18001: 2007
(TUV NORD) • Electrical Installation & Maintenance
• Health & Safety Management
System • Applied Air-Conditioning & Refrigeration
Systems – Maintenance
• Applied Air-Conditioning & Refrigeration
Systems – Supply & Installation

ISO 14001 : 2015 Kuwait National Petroleum Company (KNPC)

(TUV NORD)
• Environment Management
• Plant Maintenance – Mechanical, Electrical & Instrumentation
System
• HVAC – Supply, Installation & Maintenance
• Electrical (HT & LT) – Installation & Maintenance
• Fire Suppression – Supply & Installation

Facility Management FAWAZ 33

 HSE Policy & Awards

It is the policy of Fawaz Refrigeration and Air-Conditioning Company to carry out all operations in a safe and health-conscious manner to
avoid risks of injury or harm to anyone caused by an activity the company is responsible for.
The overall responsibility for health, safety & environment rests at the highest level. However, all individual employees have an
important responsibility towards HSE and must participate in carrying out the implemented policy. Appropriate training, supervision
and information are provided to encourage and enable each individual to carry out their duties safely.
Regular inspection and monitoring of activities takes place. Any accident or incident is investigated promptly, so that appropriate action
is taken to prevent reccurrence. Unsafe work practices by an individual can often lead to accidents despite safe working environments.
Therefore, it is our goal to eliminate both unsafe working conditions and unsafe work practices.

It is the company policy to:

• Comply with all regulations governing Health, Safety & Environment on the job site
• Take expedient actions to correct or isolate unsafe conditions or work practices
• Promote Health, Safety & Environment awareness
• Hold each employee accountable for individual responsibility
• Make every reasonable effort to ensure that employees accomplish safe completion of assigned tasks
• Inculcate that safety overrides any other apprehension including urgency

34 FAWAZ Facility Management

Facility Management FAWAZ 35
 Repairs Workshop
Fawaz FM have a Repairs Workshop
in Al-Rai, which is well-equipped with
modern machinery & manned with
a professional staff & highly skilled
workforce to cater to all our FM
contracts and external clients. The
workshop undertakes following works:
• Air-Conditioning / Refrigeration
compressors overhauling
• Motors repairs / rewinding
• Electronics repairs
• General fabrication & machining
• Repairs of pumps, generators, blowers,
gear-boxes, etc.
36 FAWAZ Facility Management
The repairs workshop facilities are equipped with the following machinery:
Machine up to 1800 mm length x 350 mm dia. Lathe Machines
Working area 1245 mm x 305 mm Universal Milling Machine
Machining up to 500 mm length Shaping Machine
Surface grinding up to 400 mm x 400 mm Surface Grinding Machine
Surface treatment of component up to 1000 mm x 750 mm Abrasive Blasting Unit
Metalizing of shaft length up to 1500 mm length & 450 mm dia Spray Metalizing Unit
Grinding up to 450 mm diameter Cylindrical Grinding Machine
Welding stainless steel, etc Argon, Mig & Tig Welding M/C
Capacity up to 100 tons Hydraulic Press
Preparing wire turns Coil Winding Machines
Cutting stator wingding coil Stator Cutting Machine
Dry rotor, stator, etc. up to 150 C Curing Oven
Drilling up to 25 mm diameter Bench Drill Machine
Testing vibration of compressor Vibrator Meter
Testing of electric motors Auto Transformer (0 to 470V)
Testing earth leakage Megger
Temperature, pressure & electric testing Testing Meters
Pressure Range 0 - 6000 PSI Injection Nozzle Tester
Standby power supply to workshop 400 KVA Caterpillar Generator
Delivery / Pickup Transport Vehicles
Up to 48 Pins ICs IC Tester / Programmer
Fawaz Workshop

Facility Management FAWAZ 37

 Workshop

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Facility Management FAWAZ 39
 Warehouses

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Showrooms

Facility Management FAWAZ 41

 Our Projects
Kuwait FM Projects
• 360 Mall
• Al-Ahliya Insurance Co
• Al-Kout Mall
• Al-Sabah Health District (Main Hospitals
with All Associated Medical Centers)
• Al-Salam Mall
• Capital Health District (AL-Amiri Hospital
with All Associated Medical Centers)
• Civil Service Commission
• Commercial Real Estate, Al-Rihab
Complex
• Council of Ministers
• Doha East Power Station
• Doha West Power Station
• EQUATE
• Farwaniya Health District (Main
Hospital with All Associated Medical
Centers)
• Hawally Health District (Mubarak Al-
Kabeer Hospital with All Associated
Medical Centers)
• Holiday Inn
• Jaber Al-Ahmad Armed Forces Hospital
• Jahra Health District (Main Hospitals
with All Associated Medical Centers)
42 FAWAZ Facility Management
• Kuwait 26th Al-Soor Mechanized
Brigade Camp, Al-Rawdatain
• Kuwait Commercial Real Estate Centre
• Kuwait Foundation for the Advancement
of Sciences
• Kuwait Institute for Scientific Research
• Kuwait National Petroleum Company
• Kuwait Oil Company
• Kuwait Ports Authority
• Kuwait University
• Ministry of Education, Jahra
Governorate Schools
• Muhammad Naser Al-Ahmad
Naval Base
• Ooredoo Tower
• Public Authority for Sports
• Sabiya Power Station
• Southern Region Center Camps
• The Avenues
• The General Secretariat of the Supreme
Council for Planning & Development
• The Public Authority for Applied
Education & Training
• Zain Hospital
UAE FM Projects
• Ajman Beach Palace, Ajman
• Ajman Building, Ajman
• Ajman Mosque, Ajman
• Corniche Tower, Ajman
• Al-Qurayan Mosque, Sharjah
• Azizia Building, Sharjah
• Beach Hotel, Sharjah
• Bin Zayed Tower, Sharjah
• Buhaira Insurance
Tower, Sharjah
• Buhaira Old, Sharjah
• Buhaira Tower, Sharjah
• Buhairah Complex, Sharjah
• Central Bank, Sharjah
• Centurion Star Tower, Sharjah
• Corniche Plaza, Sharjah
• Directorate of Public
Works, Sharjah
• Dubai Safari World, Dubai
• EMOIL, EMARAT Petroleum,
Dubai
• Heart of Sharjah, Sharjah
• Mubarak Center, Sharjah
• Nasser Center, Sharjah
• Rolla Mosque, Sharjah
• Saeed Taha Building, Sharjah
• Safeena Tower, Sharjah
• Sharjah Golf & Shooting
Club, Sharjah
• Safeena Tower, Sharjah
• Shurooq Al-Majaz, Sharjah
• Shurooq Al-Qasba, Sharjah
• SKM Building, Sharjah
• Trade Center, Fujairah
• Sheikh Zayed Grand
Mosque, Fujairah
• Fujairah Real Estate
• Carlton Downtown Hotel, Dubai
• Dubai Municipality HQ & All
Buildings
• Dubai Police (4 Stations
& Central Jail)
• Dubai Courts
Clients

Facility Management FAWAZ 43

 KUWAIT KSA - RIYADH
ARDIYA INDUSTRIAL AREA, AL ARDIYA P.O. Box: 2988, RIYADH, 12812, KSA
KUWAIT BLOCK 2 - BUILDING 2, NEXT TO T: +966 11 479 4499
BAHAR & BARDAWIL COMPANY P.O. Box: 20423, F: +966 11 478 5354
SAFAT (13065) KUWAIT E :sa.info@fawaz.com
T: +965 2294 2000 / Hot Line : +965 1888010
F : +965 2434 2633 / 2434 4757 / 2434 6988 KSA - JEDDAH
E : kw.info@fawaz.com
P.O. Box: 13218, JEDDAH 21493, KSA
UAE - DUBAI T: +966 12 659 1529
F: +966 12 660 8316
ITTIHAD ST., AL KHUBISI E :sa.info@fawaz.com
P.O. Box: 8037, DUBAI, UAE
T: +971 4 295 7298 KSA - DAMMAM
F: +971 4 295 7298
E : ae.info@fawaz.com P.O. Box: 1189, AL-KHOBAR 31952, KSA
DAMMAM - KHOBAR COASTAL ROAD
UAE – ABU DHABI T : +966 13 895 8666
F : +966 13 895 8510 / 20
MUSSAFAH AREA M-34 E :sa.info@fawaz.com

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P.O. Box: 34063, Abu Dhab, UAE
T: +971 2 877 4646 OMAN
F: +971 2 877 4644
E: ae.info@fawaz.com GALA HEIGHT,WAY 5031, BUILDING 2142 / 1,
OFFICE NO.62, MUSCAT, SULTANATE OF OMAN
UAE - SHARJAH P.O. Box: 20,P.C 102,QURUM
T: +968 244 90280
INDUSTRIAL AREA, #01, A  L WAHDA STREET F: +968 244 96968
P.O. Box : 1170, SHARJA, UAE E: om.info@fawaz.com
T: +971 6 533 1344 / 5335100 / 5334917
F: +971 6 5330342 QATAR
E: ae.info@fawaz.com
New Industrial Area,Building no:245, Street:11,
BAHRAIN Zone:81, P.O. Box 3086 ,Qatar
T: +974 40343803 /44357895 /44360558
P.O. Box: 21886, AL MANAMA, BAHRAIN F: +974 44713143 /44360557
T: +973 17 291365 E: qa.info@fawaz.com
F: +973 17 291392
E: bh.info2@fawaz.com
 www.fawaz.com

Fawaz-FM-Rev0, Sep 2017