STUDENT COUNSELLING

2010 STRATEGIC OBJECTIVES

Compiled by E. Smit
Date: 2009/11/20
STUDENT COUNSELLING VISION

To be the heartbeat of student wellness

STUDENT COUNSELLING MISSION STATEMENT

We provide a comprehensive psychological, social and educational service to ensure the holistic well-being, development and success of the

student community.

STUDENT COUNSELLING VALUES

We strive to create a caring and nurturing environment in which valued clients are treated with respect and positive regard. We value open
communication, integrity, honesty and commitment to our clients. As professional caregivers we are extremely aware of confidentiality and
other ethical considerations. We value diversity and the uniqueness of individuals.

STUDENT COUNSELLING CORE SERVICES, PROJECTS & CO-ORDINATORS for 2010

Core Services / Sub-components Co-ordinators for 2010

Projects
Individual Individual counselling and psychotherapy to registered CPUT students Heidi
Counselling &
Therapy SC Referral File Delcia
Career Career Assessment and Counselling workshops to prospective students Elisabet (CTC)
Development (Grade 11 & 12s & Grade 9s for subject choice) Janine (BC)
Resources Venue (update and supervision) Marzetha (with support from Elisabet & Janine)
Career Assessment and Counselling to CPUT students who consider Heidi (CTC)
course change, or advanced study options Janine (BC)

Skills Credit-bearing Life Skills Modules to first year students within Faculties Nthabi (BC); Elisabet (CTC)
Development Non-credit bearing Life Skills Workshops aimed at First Year Adjustment Charlene (BC); Elisabet (CTC, Mowbray &
(during 1st sem) Wellington)
Non-credit bearing Life Skills Workshops aimed at Increasing Career Khwezi (CTC, Mowbray & Wellinton)
Preparedness of senior students (during 2nd semester) Charlene (BC)
Peer Helper Amith (CTC); Melleta (WC); Charlene (BC);
Program Delcia (Mowbray)
Research Abie & Khwezi
Community Phumla (Teachers’ Training)
Outreach Khwezi (Life Skills Dev. – Outreach to learners)
Wellness Program Melleta (with Elisabet for CTC & Abie for BC)

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Advocacy & Policies Abie (with Elisabet)
Learner Support Dealing with students at risk of failure, or drop-out Abie (with Elisabet)
Dealing with exam concessions & academic exclusions Elisabet (with Charlene for BC) (Khwezi to assist
with evaluations)
Welfare services Thandi (CTC); Phumla (BC)
Marketing & Annual Report Abie (with Elisabet)
Promotion SC Newsletter Giselle (assisted by Amith)
Web page and Web CT Giselle (assisted by Amith & Elisabet)
Orientation, Extended Orientation, First Year DVD (update?) Giselle (ass. by Elisabet & Amith for CTC; Abie for
Career Open Day Exhibition stall BC)
Marzetha, Elisabet & Janine
Staff Development Organising of SC Case Presentations Delcia
Organising of SC Peer Supervision sessions Delcia (for Cape Town & Mowbray campuses)
Janine (for Bellville & Wellington campues)
Organising of SC Staff Self Care Activities Delcia & Janine (BC)
Updating of SC Referral File Delcia
Counselling Psychology Interns’ supervision and training programme Janine (BC 1st & 2nd sem)
Giselle (CTC )
Amith (mentor CTC); Charlene (mentor BC)
B.Psych students’ training and supervision program Nthabi & Phumla (BC) Heidi & Amith (CTC)
Individual counselling and psychotherapy to registered CPUT students Heidi

OVERVIEW OF MAIN PLANS FOR 2010 PER CORE SERVICE & PROJECT
1. - Student Counselling had a strategic planning session on 06/11/2009.
Strategic Planning - Co-ordinators set objectives for 2010 for each program / project
- A detailed plan for each of the core services and projects will be
submitted to the Dean of Students before the end of 2009.

2. - Had a successful review on 26 June 2009 as preparation for the 2010 institutional audit
Quality Review - To submit a 10-point Quality Improvement Plan before end for 2009 and incorporate identified issues in need of
improvement / attention in our 2010 Strategic Plan

3. - Via the Office of the Dean of Students, Student Counselling will once again push for an approved counseling
Income levy, or combined Student Affairs levy as part of students’ registration fee for 2011 as a 3rd stream income for our
department (since it did not materialize during 2009)
- Career counseling fee – SC Bellville Campus will increase during 2010, while it will remain the same on the Cape
Town campus.

4. - Currently no vacancies (permanent staff)

Staffing - Budgeted to appoint two intern counseling psychologists.
- Budgeted for for sessional services of a psychiatrist due to increased need

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 - Need remains for a psychologist (permanent, or on contract) to provide counseling / therapeutic services to
students at smaller service points.
- Wellington campus in urgent need of a shared receptionist – Student Counselling and Student Health

5. - HODs will endeavour to get SC organogram with senior positions (to create career pathing) approved by EM
Other HR Matters - Updated job descriptions for all departmental positions
- Approved job description for senior position
- Possible appointment of two current SC staff members in senior positions

6. - Continued active participation in regional SAACDHE meetings and training opportunities (one per term)
Staff Development - As many as possible SC staff members to attend the 2010 SAACDHE conference which will be hosted by the
Western Cape Region at Spier Estate in September. Elisabet on Conference Organizing Committee.
- Budget provision for registered psychologists to attend CPD training events
- Professional staff to attend monthly peer supervision sessions and case- / research presentations (both
accredited as CPD activities). A roster (Febr – Nov) has been compiled and dates will be confirmed and finalized
in Jan 2010.
- Charlene Petersen and Khwezi Nyewe to continue their PhD studies
- Organize two self care activities for our staff (one per semester)

7. - Still awaits written report by HPCSA evaluators after their site visitation (in April) to ensureour full accreditation as
Intern Psycho- an internship training site.
logists and - Selected two students who will do their 12-month internship in counseling psychology at Student Counselling.
B.Psych students HR still has to issue appointment letters.
(UWC) training - A performance plan to be developed for each of the interns
and supervision - Role of interns with the Wellness Mobile Unit to be monitored & evaluated
- Formal agreement with SC proff. Staff to co-supervise / share their expertise & actively contribute to the overall
program
development of the interns
- Two B.Psych students will join us for the 5 month practical part of their training program from July to November.
- Established training programs have proven to be successful & will be maintained during 2010

8. - HODs and staff continue to serve on a number of CPUT committees where they can share their expertise, e.g.
Committee HICC Committee, Disability Forum, Legacy Project, Equity Committee, Quality Assurance Committee
Membership - Active participation in the Student Services Council once re-activated
- Request will be made to Deans of Faculties for representatives from Student Counselling to attend meetings of
the Teaching and Learning Committees of Faculties to discuss student retention issues and referrals. The exact
nature of our involvement will be specified in the Student Academic Development Policy, which will soon be
submitted for approval.

9. - More appropriate and permanent office for student counsellor on Mowbray campus (?). To negotiate with Dean –
Physical Facilities Fac of Education before end of ‘09
- Student Counselling on Wellington, Bellville and Mowbray campuses – still in need of appropriate space for group
work with students.

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10. - Update list of research topics completed by staff of SC during 2009, as well as intended research topics for 2010.
Research - Support productive research output at CPUT by:
- Contacting the Unit of post Graduate Research to discuss possible support or presentations for post graduate
students (M & D Tech)
- Providing support to post graduate students as co-supervisors of dissertations
- Develop research capacity by:
- Discussing research articles at case presentations
- Obtaining research assistance (post grad. students, statistician) for research projects
- Arranging a presentation on “How to write a publishable article” for SC staff
- Conduct research on students and the impact of counselling & therapy interventions & publish findings, by:
- Conducting client satisfaction surveys – all our services / programs
- Conducting research groups to conduct research on selected areas
- Contacting Sam Henkeman & Rob Woodward re development of profile of CPUT students
- Using result of audit of self-help material to develop new material to fill gaps
- Presenting at least 2 research papers at 2010 SAACDHE conference
- Writing of 1 article to be published in accredited journal
- Khwezi Nyewe & Charlene Petersen to continue / finish PhD qualification
- Participation in NMMU national research project on peer helping within HEIs

11. - Produce & distribute a SC Annual Report as both an internal & external marketing tool
Promotion / - Orientate first year students on all CPUT campuses life and create awareness of the services to students
Marketing provided by Student Counselling and to issue them with important information re adjusting to the challenges of
their transition into HE and on how to ensure their success.
- To promote SC via our exhibition stalls, gazebos and peer helpers during Orientation Week, Career Open Day
and Market / Wellness Day events
- To continue to update our formal web page (when needed)
- To create intranet link(s) from our formal web page for e.g. an online discussion groups with students / peer
helpers / electronic questions & answers (to get our web page interactive)
- To design and distribute another Student Newsletter
- Bulk smsing to promote our services, e.g. workshops
- Self help materials on Web-CT, if possible
- Develop new self help materials (4 – 6 new topics to be compiled, e.g. by interns)
- Develop an official SC promotional tri-fold brochure (with help of A. Nel)
- 2 Staff members to attend InDesign training to enable them to use the software to develop SC promotional & self
help materials

12. Policies:
Advocacy and - SC to remain involved with policy and protocol formulation relation to students, e.g. the Student Academic
Learner Support Development Policy, Policy on Students with Disabilities and the CPUT Emergency Management Fund
- Increased SC participation in CPUT committees via DoS

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 Early Identification of Students at Risk of failure / drop-out:
- Develop and implement a process of identifying risk factors that impact on 1st year student retention and
throughput and participate in providing appropriate interventions. Student Academic Development Policy will
guide i.t.o. SC’s exact role / responsibility together with that of other stakeholders, e.g. Fundani’s Student
Learning, the Disability Unit and Faculties.
Exam Concessions & Academic / Residence Exclusions:
- Collaboration with Disability Unit and Student Learning (Fundani) became more formalized during 2009
- Adjusted protocols added to SC Procedures Manual
- Maintain this service during 2010
- Increase awareness raising (of this service) amongst students and staff
13. - Continued quality service delivery to students in need on Bellville, Cape Town, Mowbray and Wellington
Individual campuses – incl. crisis intervention and trauma debriefing.
Counselling & - Referrals of students from smaller service points after screening by interns who provide a service on the
Therapy to Wellness Mobile Unit
registered CPUT - Start re-negotiating for one or two contract psychologists to provide a counseling and therapeutic service to
students students on the smaller service points for 2011 (if still necessary)
- Budgeted for sessional services of a psychiatrist due to increased need for referral of students who present as
psychiatric emergencies and not having a medical aid.
- Referral file (for off campus referrals of students) is well resourced with referral details from various institutions,
agencies and organizations. Update of file to continue during 2010.

14. Credit Bearing Life Skills Module:

Life Skills - Maintain with Civil and Mechanical Engineering Foundation Programs – Bellville Campus
Development - Discontinue / phase out: Hotel School
Non-credit bearing Life Skills Workshops:
- Maintain circulation and sharing of training materials, interactive workshop format, shared facilitation, voluntary
attendance, feedback and evaluation
- Challenge: to increase attendance – promotion, timing, bulk smsing
- BC – maintain self management course
Student Leadership Development:
- Facilitate upon invitation from e.g. Student Affairs, Fundani (mentors program) and HIV/Aids Unit (peer
educators). Only part of their training & development program. All arrangements, catering and costs to be
carried by those who invite us
- BC – maintain multi-cultural leadership development course
Small group discussion sessions with students:
- Start around topical issues & DVDs as suggested by DoS ( and as was successfully done on Wellington campus
during 2009). Challenge: how to promote and where to purchase / hire DVDs
Non-credit bearing Career Preparedness Workshops:
- Refer to nr 15: Career Development
Participation in SAACDHE / Golden Key 2009/2010 National Life Skills Development Project for HEIs
- Refine the approved topic: “Jumpstart your Career” into eight 45 minute sessions plus develop DVD
- Adhere to specified deadlines

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15. Career Assessment and Counselling to prospective students:
Career - Maintain this service. Challenge: to increase numbers of clients
Development - Fee increase – BC.
Career Assessment and Counselling to CPUT students:
- Maintain this service to students who consider to change / quit their course, who’ve been academically excluded,
or who are considering advanced study options. Group assessments and small group feedback (where possible
to save time)
Non-credit bearing Career Preparedness Workshops to CPUT students:
- Maintain the format of the “Jumpstart your Career” Workshops that was developed during 2009
- Continued liaison with Co-op practitioners re timing and promotion of workshops
- Continue to facilitate advanced career preparedness topics to class groups upon invitation by Co-op pracitioners,
e.g. dealing with stress in the workplace, building positive workplace relations, assertiveness and time
management
Resources Venues:
- Continued updating of information
- Purchasing & promotion of new audio visual training / dev. materials (DVDs) which students and staff can view in
this venue
- Challenge: promotion, referral to and utilization of these venues on Cape Town and Bellville campuses

16. - Maintain our 2009 focus of 3 - 4 smaller, but more meaningful wellness events, each emphasising a particular
Wellness Program wellness dimension. On Bellville, Cape Town, Mowbray and Wellington campuses.
- Link on to Student Affairs Market Days or dates on the National Health calendar, where possible
- Maintain active involvement of peer helpers with promoting and organizing our wellness events
- Use SC exhibition stalls to promote our services during the wellness events

17. - Maintain successful program (recruitment, selection, training, supervision and projects) on Wellington, Cape
Peer Helper Town, Bellville and Mowbray campuses. The peer helper program empower students by giving them
Program opportunities for personal development and leadership outside the formal classroom environment
- Increase numbers of peer helpers on Mowbray campus
- Provide an “outreach approach” to Student Counselling trhough the peer helper program esp. via their active
involvement with Wellness Events
- Maintain having incentives for students on the peer helper program

18. - Maintain successful skills development training project to 30 teachers from previously disadvantaged schools (4
Community topics, based on need)
Outreach - Maintain successful life skills development workshops to learners from four selected (previously disadvantaged)
schools.

19. - Continued involvement with CPUT Student Legacy Project

Other involvement - Continued involvement in finalizing the Student Acad Development Policy
- Ensure the updating of the 2005 draft of the CPUT Emergency Management Fund
- Assist with the establishment of a student club / society for LGBT students and helping them to raise awareness
of their rights and homophobia

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2010 STUDENT COUNSELLING PERMANENT STAFF
Dr A B de Villiers HOD Student Counselling, Bellville Campus
B. Diac (UNISA), M.A (Cl Psych) (US), PhD (UCT); Registered with HPCSA as Clinical Psychologist

Ms Elisabet Smit HOD Student Counselling, Cape Town Campus

MA Counselling Psychology, University of Stellenbosch Registered with HPCSA as Counselling Psychologist

Ms Annette Kuhn Secretary and Office Administrator, Cape Town Campus

Ms Peggy Nxopo Secretary and Office Administrator, Bellville Campus; N.D. Office Administration, (Pentech)

Ms Nthabi Afrika-Mabuto Student Counsellor, Bellville Campus

B.A.(Hons), M Psych (UWC); Registered with HPCSA as Educational Psychologist

Ms Phumla Baca Student Welfare Officer, Bellville Campus; B.A. Social Work (UWC)

Ms Marzetha Laubscher Administrative assistant and administrator of the Khulani Resource and Training Centre, Cape Town Campus

Ms Delcia Liedeman-Prosch Student Counsellor, Mowbray Campus

M.Psych (Clinical Psychology) (UWC); Registered with HPCSA as Clinical Psychologist

Dr Melleta Louw Student Counsellor, Wellington Campus

MA Clinical Psychology, DPhil, University of Stellenbosch; Registered with HPCSA as Clinical Psychologist

Ms Giselle Naidu Student Counsellor, Cape Town Campus

MSocSc Counselling Psychology, University of Natal; Registered with HPCSA as Counselling Psychologist

Ms Nomthandazo Nkibi Student Welfare Officer, Cape Town Campus

B.Soc.Sc Hons Psychiatric Social Work, & Post-grad Diploma in Management, University of Cape Town
Registered with SACSSP as Social Worker

Mr Khwezi Nyewe Student Counsellor, Cape Town Campus

MA Educational Psychology (UCT); registered with HPCSA as Educational Psychologist

Ms Charlene Petersen Student Counsellor, Bellville Campus

B.A (Hons), (M.A Educ Psych), (UWC); Registered with HPCSA as Educational Psychologist

Mr Amith Ramballie Student Counsellor, Cape Town Campus

MSocSc Counselling Psychology, University of Natal; Registered with HPCSA as Counselling Psychologist

Ms Janine van Sitters Student Counsellor, Bellville Campus

MPsych University of the Western Cape. Registered with HPCSA as Counselling Psychologist

Ms Heidi Wichmann Student Counsellor, Cape Town Campus

MPsych University of the Western Cape. Registered with HPCSA as Counselling Psychologist

2010 STUDENT COUNSELLING CONTRACT STAFF

Mr Heinrich Benjamin& Ms Naadhira Loonat Counselling Psychologist Interns (University of the Western Cape)

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DETAILED OBJECTIVES PER CORE SERVICE / PROJECT FOR 2010
1. INDIVIDUAL THERAPY & COUNSELLING

ACCOUNTS TO CPUT STRATEGIC DIRECTION 1: Teaching and Learning

• To improve throughputs, retention rates and pass rates
• To continually improve and enhance the academic support systems for students

Components 2010 Co-ordinators

1. Provide Individual Counselling and Psychotherapy to registered CPUT students Heidi
2. Maintains updating of SC Referral File Delcia

Student Counseling Action Steps Performance Measures Responsible Target

Objectives for 2010 Dates

1. Provide individual
counseling and psycho-
therapy to registered
CPUT students
1.1 Conduct individual psychotherapy to students upon Scheduled individual counselling sessions All counselors Continuous
request (including follow-up sessions where necc.) and student personal files
1.2 Conduct individual counselling sessions to students with Records of students who received Thandi & Continuous
specific needs (e.g. students with disabilities; international confidential counselling on welfare related Phumla
students) and students that present with social and matters; Evidence of written communication
welfare concerns to other relevant parties, e.g. parents, Credit
Management Unit

1.3 Provide debriefing sessions to students that are in crisis Statistical records Thandi, Phumla Continuous
or traumatized (by e.g. rape, robbery or death of a and counselors,
significant other) when required
Thandi, Phumla
1.4 Provide short term counseling to: (i) students with Statistical records and counselors Continuous
HIV/AIDS, and (ii) those that have been sexually when required
harassed upon request Student Welfare
Officers &
1.5 Cross referral of students where necessary to provide a Evidence of referral letters Counsellors Continuous
more comprehensive service to students in need (for e.g.
between student welfare officers and student counselors,
between SC and Student Health, the Disability Unit and HODs / Student
Fundani – Student Learning) Counsellors

1.6 Referring students who present as psychiatric Evidence of referral letters

emergencies and without a medical aid, to a sessional Student Welfare Continuous
psychiatrist (on contract agreement with CPUT) where Officers,
needed counsellors &
Interns
1.7 Provide counselling / therapy to students from smaller Statistical records of referrals &
service points, referred by intern counseling psychologists Referral letters Continuous
who provided a screening and referral service from the
CPUT Wellness Mobile Unit

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2. Provide small therapeutic 1.8 Initiate small group therapy sessions by marketing it At least 1 scheduled group therapy process Heidi & Interns Continuous
groups to students with as self development groups, e.g. for GLBT student per campus (4 – 6 sessions), depending on
specific needs group need
1.9 Initiates small group discussion sessions around topical
DVDs e.g. on self esteem, relationships, dealing with At least 1 scheduled group discussion Heidi & interns Continuous
Homophobia, assertiveness. Challenges: How to session per campus, depending on need
promote and attract students to attend; On campus, or
also in student residences; where to get the DVDs?

3. Update SC Referral File 1.10 Maintains needed updates of the already well resourced Evidence of updated info in file. Delcia Continuous
file as needed & circulate new info to professional SC
staff

4. Keep professional staff 1.11 Provides SC professional stall with new and relevant Heidi Continuous
updated about new journal articles, as well as info on 2010 training
developments / training opportunities in the field of psychotherapy
in field of psychotherapy

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2. CAREER DEVELOPMENT
ACCOUNTS TO CPUT STRATEGIC DIRECTION 1: Teaching and Learning
• To improve throughput and retention rates – career counselling to prospective students will improve the chances that the students will make better
course choices
• To continually improve and enhance the support systems for students – Resources Venue

ACCOUNTS TO CPUT STRATEGIC DIRECTION 3: Responsiveness, Partnerships and Community Engagement

• To create and sustain a supportive infrastructure for engagement and partnerships

Components 2010 Co-ordinators

1. Career Assessment and Counselling service to prospective students - Grade 11 & 12s, school Elisabet (CTC)
leavers and CPUT alumni Janine (BC)
2. Career Information sessions for prospective students and CPUT alumni Elisabet (CTC); Janine (BC)
3. Assessment and counseling for Grade 9s for subject choice for Grades 10 - 12 Elisabet (CTC); Janine (BC)
4. Career Assessment and Counselling, or Career Information Sessions to CPUT students who Elisabet / Heidi (CTC)
consider course change, or advanced study options Janine (BC)
5. SC Resources Venues (updates and supervision) Marzetha
(with support from Elisabet & Janine)

Student Counselling Action Steps Performance Measures Responsible Target Dates

Objectives for 2010

2.1 Provide career On Cape Town Campus:

assessment and
-counselling workshops
to prospective students
- Grade 11 & 12s,
school leavers & CPUT
alumni
- Maintain workshop format Provide clients with a satisfying service – Elisabet, Continuous
- Maintain 2009 fee (R 640 p.p.; R 520 for Satisfaction survey at least 90% satisfied counselors &
children of CPUT staff, R 420 for ex-CPUT Report on Satisfaction Survey results interns
students and R 280 for disadvantaged learners) Evidence of roster & booked appointments.
Aim at + 50 learners to attend Secretary Continuous
- Scheduled for once or twice p.m. (as needed)
- Promotion to schools (letters with flyers) Evidence of letters Marzetha & February
- Promotion at Open Day (flyers) Evidence of flyers Elisabet April
- Promotion via M&C Liaison Officers Session with School Liaison Officers February
- Additional information on networking and job Evidence on file. (Not accomplished during ‘09) Elisabet February
shadowing, etc. for file
- Marzetha to assist with scoring of administered Marzetha Continuous
tests and providing career info in afternoons

On Bellville Campus:
- Maintain individual assessment and counselling Satisfied clients – Satisfaction survey at least Continuous
80% satisfied. Report on Satisfaction results Janine,
service
Aim at + 30 learners to attend counselors &
- Raise fee from R 500 p.p. to R 550 p.p. interns
Diaries – evidence of booked appointments Continuous
- Schedule sessions as requested
Evidence of letters and flyers Secretary April
- Promotion to schools (letters with flyers)
Evidence of posters and flyers April
- Promotion at Open Day (poster & flyers)

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2.2 Career Information Individual Information Sessions
sessions for - Maintaining this service on CTC and BC Diaries and monthly statistics as evidence of Elisabet, Janine, Continous,
prospective students - Free of charge utilization of this service counselors, depending on
- By appointment, except for walk-ins in interns and demand
beginning of year Marzetha
- Learners should preferably present a recent
career assessment & counselling report
- Should need assistance in finalizing their
choice for studying at CPUT
- More referrals by student counsellors to SC
Resources Areas for assistance by Marzetha

Information Sessions to Groups

- Maintain as part of Community Outreach Diaries and monthly statistics as evidence of
utilization of this service Counsellors & Continous,
Project
Marzetha depending on
- Arranged upon request from schools for small
demand
groups (+ 15 learners at a time) to visit Khulani
(SC Resources Venue on CTC)
- More active promotion needed Evidence of meeting with Applications Office Marzetha,
staff. SC secretary on CTC to refer more Elisabet, January
enquiries to Khulani Secretary CTC
- Upgrading of materials / handouts (if needed) Evidence of upgraded materials used during
these groups sessions

2.3 Provide assessment and - Maintain battery, file contents and 2009 fee of Evidence of battery and file Elisabet, Janine Continuous
counseling for Grade 9s R 400 per learner & involved
for subject choice - Per appointment for individual assessment & Diaries as evidence of appointments & monthly counselors /
counselling (+ 10 - 15 learners for the year) statistical reports. Depends on demand interns
- Summative report optional Evidence of reports
- Additional information for file, e.g. on “How do I Evidence of such additional information on file
select a career?” (not accomplished during ’09)
- Inform / train new staff on selected battery Evidence of training session in diaries

2.4 Provide career - First / intake session – determine need for Diaries & monthly statistical reports Elisabet, Heidi, Continuous
assessment and psychometric assessment and full career Based on need / demand for this service Janine,
-counselling, or career counselling counselors,
- No fixed battery – depend on need and Evidence of psychometric material used (on interns,
information to CPUT
preference of counsellor / intern client files) secretaries &
students, who consider - Summative report optional Evidence of reports (on client files) Marzetha
course change, or - Aim: to consider alternative study options, not Evidence in reports of recommended
advanced study options only at CPUT alternative study options
- Recommend further exploration on course & Evidence on index cards of referrals made to
career info with more referrals to SC Resources Resources Venues & monthly statistics
Venues
- Group assessments, self scoring and small Evidence of group session(s) in diaries &
group feedback / counselling sessions where monthly statistical reports
possible to save time
2.5 Ensure effective Promotion:
maintenance and - Promote Khulani (SC Resources Venue on Evidence of promotional material and Marzetha Continuous
operation of SC CTC) at CPUT Career Open Day, Market Days, availability at indic. promotional opportunities & Elisabet
during SC Orientation with first years, and at diarized promotional events Janine
Resources Venues
SC Community Outreach initiatives
- Write promotion article for CPUT web page, Evidence of promotional article January
informing prospective students and their
parents about Khulani
- Promotional letter to WCED schools Evidence of promotional letters & leaflets February

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- Develop and send electronic messages (via Evidence of promotional messages Continuous
Newsflash, or Groupwise) to promote specific
products / aspects of our Resources Venues,
e.g. the Learnwell DVD

Updating: st
- Maintain the updating of information on tertiary Evidence of updated info Marzetha 1 semester
training institutions and companies for both
CTC & BC by writing or by drawing info from
institutional & company web pages.
- Update info on careers & renew of Career Renewed licenses – proof of payment
Mentor License with updated info
- Update information on personal and career Evidence of updated info
development and explore new topics
- Update information on emotional and personal
problems and explore new topics
- Continue with internet searches on specified
life and career skills topics and compile lists of
valuable web pages on these topics.
- Purchase additional CDs or DVDs (electronic) Evidence of newly purchased materials
products for customer use in Resources
Venues

Referrals:
- Meet with Applications Office staff to discuss & Evidence of diarized meeting Elisabet &
Marzetha January
recommend appropriate referral of prospective
students / applicants to SC Resources Venues
- Encourage increase in referrals to Resources Statistics of usage & availability for Secretaries, Continuous
Venues by SC secretaries, counselors and appointments - depends on demand counselors &
interns interns

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3. SKILLS DEVELOPMENT

ACCOUNTS TO CPUT STRATEGIC DIRECTION 1: Teaching and Learning

• To improve throughput and retention rates and pass rates
• To continually improve and enhance the support systems for students
• To identify ideal graduate attributes and develop students in accordance with these
• To renew and develop the curriculum to align it with emerging needs of society

Component 2010 Co-ordinators

1. Credit-bearing Life Skills Modules to first year students within Faculties Nthabi (BC); Elisabet (CTC)
2. Non-credit bearing Life Skills Workshops aimed at First Year Adjustment Charlene (BC); Elisabet (CTC),
Melleta (Wellington) & Delcia
(Mowbray)
3. Non-credit bearing Life Skills Workshops aimed at Increasing Career Preparedness of senior Khwezi (CTC), Charlene (BC)
students Melleta (Wellington) & Delcia
(Mowbray)
4. Student Leadership Development Elisabet (CTC), Charlene (BC)

Student Counseling Action Steps Performance Measures Responsible Target

Objectives for 2010 Dates

3.1 Provide credit bearing On Bellville Campus st

life skills programs to
class groups upon prior
request & arrangements
with Faculties
- Provide c/b life skills module for students on the extended Marked autobiography Nthabi 1 sem
programme in Civil & Mechanical Engineering (Bellville assignments and evaluation
campus). Module is part of the Communications subject. report
Core life skills module, 3 workshops plus small group Training materials
work - personal development groups (6 sessions). A
repeat of the past 5 years involvement

On Cape Town Campus

- Phase out. Reason – first year students who did the new Evidence of increased non- Elisabet Continuous
school curriculum had Life Orientation being as a credit bearing life skills
compulsory school subject from Grade 8 – 12 . involvement (training program)
- Student Academic Development Policy (SAD Policy to be
submitted to EM at beginning of 2010 to spell out SC’s SAD Policy implementation plan
specific involvement in student retention programme(s)
has been clarified / determined.
- Alternative: During Orientation, first years will be invited
to our non-credit bearing life skills workshops aimed at
first year adjustment to HE. Voluntary attendance and
drawing students with real need

On Wellington Campus st
- Provide c/b life skills module to senior students at the Attendance registers Melleta 1 sem
Business and Education faculties (Wellington campus) Marked assignements

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3.2 Provide non-credit On Bellville Campus st
bearing life skills - Overall objective is to promote learning/ career - ThinkSmart Course- series Charlene, 1 sem
workshops aimed at development skills as well as interpersonal growth. 6 workshops in sem 1 and counsellors,
2 from March to May, July interns & BPsych
first year adjustment st
to Sept on Bellville, aimed students 1 sem
at first year students’
adjustment to the demands
of HE.
- Life skills training to be utilize as informal support - Evidence of such support Continuous
structures for first year students structure(s): programme
with selected topics related
to academic and career
development skills.
- Life skills to have interactive workshop format – make use - Evidence of circulation of
of resources presently available e.g. audio-visual support, workshop material /
self help pamphlets and workbooks. resources across
campuses and across
different projects.
- Promote team work in order to share facilitation (BC & - Evidence of shared
CTC). facilitation.
- Improve on our promotion of these workshops / training - Use of bulk sms, emails for
events to ensure improved enrolment and attendance. reminder
To recruit and maintain a larger group of students for both - Attendance lists/
semesters. Evaluation and Feedback
reports
On Cape Town Campus
To maintain the following:
- Circulation and sharing of training materials Power point presentations onto Elisabet, February
- Interactive workshop format CDs & circulate to all involved counselors &
student counselors. interns Continuous
- Shared facilitation At least two facilitators per
workshop
- Presentation of workshops in Khulani Attendance registers, feedback Secretary
- Voluntary attendance reports at staff meetings &
- Attendance lists roster
- Feedback and evaluation reports Evaluation / feedback reports Secretary
- Certificates of attendance Evidence of certificates

Efforts to overcome the challenge of poor attendance:

- Promote workshops during Extended Orientation Evidence of increased numbers Elisabet
Presentations and SC Exhibition stall during Orientation Week attending – attendance registers
and at CPUT Market Days & via Newsflash & web page
announcements
- To reconsider some topics Final list of topics & roster Elisabet
st
- To adjust the timing of these workshops during 1 semester
nd
- To repeat some topics during 2 sem. prior to exams, e.g.
stress management & dealing with exam anxiety and learning
& studying skills

On Wellington and Mowbray campuses

- Continue to facilitate non-credit bearing life skills workshops to Attendance registers; feedback Melleta & Delcia Continuous
specific class groups upon invitation by Faculties at staff meetings

15
3.3 Provide non-credit On Bellville & Wellington Campuses nd
bearing workshops - Decide on training topics and develop training materials (PPPs Develop power point Charlene & 2
aimed at increasing the and handouts) presentations, worksheets Melleta semester
- Present the series (3 – 4 topics) of workshops: eg. as well as self help
career preparedness of
- Awareness of basic skills employers expect. materials.
senior students Circulation of workshop
- Interviewing skills and self awareness.
- Maintaining of healthy relationships within the workplace. material / resources across
- Promote career preparedness workshops to all registered campuses and across
CPUT senior students via Co-op practitioners different projects.
Closer liaison with
Cooperative Education
department
Schedule - dates & topics
Promotion materials
On Cape Town Campus
- Update the existing training materials of the Jumpstart your Updated training materials Khwezi, Elisabet Continuous
Career Workshop series where needed & involved – both
- Present the series of workshops Evidence of dates & topics facilitators semesters
- Present 3 – 4 advanced career preparedness topics to various Evidence of dates & topics
class groups upon invitation from Co-op practitioners
- Promote career preparedness workshops to all registered Evidence of promotion material
CPUT students via Newsflash, posters, SC web page, Uni-
Radio and Co-op Practitioners
- Continue liaison with Co-op Educ. Dept and co-op practitioners Evidence of meeting(s)
to assist with promotion of workshops and to get best times /
dates to present such workshops

3.4 Participate student
leadership development
programs
- Upon invitation from e.g. Student Affairs for members of Evidence of invites & meetings Elisabet & February
clubs / societies / SRC; HIV/Aids Unit for Peer Educators Charlene
program; or Fundani for Student Mentor Program
- Participate in induction programs for above student Evidence of induction programs
groups, upon invitation & SC presentation
- Adjust, or develop training materials on pre selected Evidence of training materials
topics
st
- Facilitate groups upon agreed topics. Should only be part Dates, topics and feedback 1 sem
of their overall training / development program. reports
- All costs and arrangements by departments who invite us

3.5 Participate in SAACDHE - Updates on the existing and approved Jumpstart your Evidence of submitted final Elisabet with 30 June
/ Golden Key 2010 Career workshop series (of eight 45 minute sessions) – product Abie, Amith,
National Life Skills contents, trainer manual, training workbook, DVD Charlene &
- Strict adherence to specified deadlines Giselle
Development Project

16
4. ADVOCACY AND LEARNER SUPPORT

ACCOUNTS TO CPUT STRATEGIC DIRECTION 1: Teaching and Learning

CPUT Objectives: · To develop and meet benchmarks for service and infrastructural support, aimed toward the wellness of students
- To investigate and implement an appropriate faculty and support structure to manage faculties and resource in the multi-
campus model

Components 2010 Co-ordinators

Policies Abie (with Elisabet)
Dealing with students at risk of failure, or drop-out Abie (with Elisabet)
Dealing with exam concessions & academic exclusions Elisabet CTC with Khwezi to assist with evaluations
Charlene BC
Welfare services Thandi (CTC); Phumla (BC)

4.1 Policies

Student Counselling Action Steps Performance Measures Responsible Target

Objectives for 2010 Dates

Remain involved with - Participate in policy formulation re students Evidence of SC involved in policy decision HOD’s March
policy formulation making in minutes of meetings
relating to students

Increase SC - Approach Dean of Students regarding SC

participation in CPUT committee participation Evidence of increased sitting on committees HOD’s March - Aug
committees

Participate in parent
policies/strategies such
as Student Academic - Attend meetings and contribute to policy Evidence of policy/strategy document HOD’s April
Development policy development

(Component of SC - Propose SC participation in Academic Support

Core Service – sub-committee reporting to Teaching and Learning Evidence of SC being part of AD sub- HOD’s May
Advocacy & Learner committee committee
Support)

17
4.2 Early Identification of Students at Risk of Drop-out or Failure
Student Counselling
Objectives for 2010
Develop and implement a
process of identifying risk
factors that influence first year
student retention &
throughput & provide
interventions
(Component of SC Core
Service – Advocacy &
Learner Support)
Action Steps Performance Measures Responsible Target
Dates
- Invite academic departments to participate in the Evidence of invitation to Faculties HODs February
program and administer the Risk/Success Factor
Questionnaire to first year class groups upon invitation
from academic staff
- Use completed Risk/Success Factor questionnaires to Data bases and reports on risk HODs & April
identify at-risk students factors for at least 6 academic Counsellors
departments.
- Arrange for interventions: meet with small groups and Negotiations with stakeholders re. HODs & April – June
refer for individual counselling or group sessions sessions with at risk students Counsellors
(study DVD) and make links with academic exclusions
- Incorporate it as part of the service we provide to Meetings with stakeholders HODs, counsellors May - July
students in Extended Programs and welfare officers
- Alert faculties (academic staff) to the value of Student
Counselling’s involvement with the early identification “ " "
of students at risk of drop-out / failure and the planning
of appropriate early interventions on the identified risk
factors.
- Discuss with other departments as part of AD sub- Meetings with academic HODs May – Aug
committee to plan collaboration in learner support departments via AD sub-comm
activities meetings
- Investigate possibility of developing electronic version Meetings with HOD E-learning HOD’s Sept
of Success/Risk Factor questionnaire on WebCT
18
4.3 Dealing with Exam Concessions and Academic Exclusions

Student Counselling Action Steps Performance Measures Responsible Target

Objectives for 2010 Dates

4.3.1 Evaluate students - Maintain this service by evaluating applicants File with letters of recommendation to Deans Elisabet & Charlene Continuous
applying for exam with documents and writing letters of
concessions and to recommendation to Deans of Faculties
make recommen-
- Challenge: awareness raising of this service & Evidence of promotion on SC web page and Elisabet & Charlene February
dations to the its “protocol”: Extended Orientation Presentation
Deans of faculties - to staff at Faculty Board Meetings (?);
re such students - to students (via our Extended Orientation
Presentations and the Disability Unit), the SC
(Component of SC Core web page.
Service: Advocacy and
Learner Support) - Ensure that the battery used for the Evidence and implementation of integrated Khwezi & Charlene Continuous
comprehensive psycho-educational diagnostic battery
assessment of applicants is adjusted Evidence of reports
according to need / type of disability.

- Explore and purchase new assessment Evidence of new instruments (if needed) Elisabet & Charlene November
instruments, if needed

4.3.2 Provide a service to - Determine during the first / intake session the Examples of assistance with appeals (letters) Elisabet, Charlene, Continuous
students merit i.t.o. supporting appeal application with a counsellors & interns
presenting with reference letter from SC if there is merit
exclusion letters
- Determine the need for psychometric Evidence of career assessment and counselling Elisabet, Charlene, Continuous
(academic and/or assessment and full career counselling. No on client files counsellors & interns
residence) fixed battery – depends on need and
preference of counsellor, Summative reports
(Note: Refers to exclusion optional
for academic, residence
st
accommodation and - Student Academic Development Policy to Student Academic Development Policy & HODs 1 semester
financial reasons) determine SCs exact involvement in this evidence of update on Procedures Manual and
regard in future. Update SC Procedures SC web page
(Linked to SC Core Manual and web page re this “protocol”, when
Service: Advocacy and finalized
Learner Support)

19
4.4 Welfare Services
Student Counselling
Objectives for 2010
Increase SC participation in
CPUT committees
Develop a process of
identifying risk factors that
influence student retention &
throughput & provide
interventions
Provide a comprehensive
welfare service to CPUT
students
Action Steps Performance Measures Responsible Target
Dates
- Approach Financial Aid manager wirh proposal Evidence of proposal to Financial Aid Thandi and Phumla March
to participate in the Financial aid Committee office
- Participate in the revision of the CPUT policy Attendance of related meetings Thandi June
review
- Participation on EMEC Evidence of attendance of quarterly Thandi Nov
meeting
- Set up meetings with other departments Meetings with stakeholders Welfare officers March
- ( Financial Aid, Housing ) to discuss
collaboration in learner support
- Ensure that protocol for severely ill students is Feedback from EM Welfare and HOD March
served at EM level
- Ensure that the Emergency fund is reviewed Meeting with stakeholders Welfare and HOD June
- Raise awareness amongst stakeholders (SC Evidence of meetings, letters, e-mails Welfare officers Nov
staff, Student Health, HIV Unit, Disability Unit,
Residence Managers, Financial Aid, Credit
Management Unit, Faculties and DoS) of
issues of concern (as presented by clients of
student welfare officers)
- Develop an efficient system for cross referrals Referral and feedback system Welfare officers Nov
of clients and follow-up / feedback on referrals
made
- Increase promotion of the welfare services on Orientation and SC web page Welfare officers June
campus via SC Orientation presentations, SC
web page.
- Increase pro-active approach to social issues Evidence of articles and talks Thandi Nov
that affect students, e.g. by increased use of
Newsflash, Student Newsletter and campus
radio to raise awareness and provide
information.
- Interface with peer helpers, residence Evidence of participation in wellness Welfare officers Nov
managers, house comms and residence events
supervisors re welfare related matters.
- Assess students requiring subsistence from Monthly statistics Welfare officers Nov
the Contingency Fund and administer & control OPA Budget statement on expenditure
this fund Contingency Fund File
- Strengthen relationship with SRC with regard Evidence of meeting with SRC Thandi April
to addressing the needs of poor students.
20
- Facilitate workshops on Financial Management Evidence of a different strategy for Thandi June
as part of the NCB Life Skills Training advertising
programme. Review strategy for advertising
workshops

- Advocate on behalf of students who have Evidence of meetings / contact; diaries, Thandi Nov
social issues that impact negatively on their contingency file records
studies (e.g. finance, accommodation)

21
 5. PEER HELPER PROGRAM

ACCOUNTS TO CPUT STRATEGIC DIRECTION 1: TEACHING AND LEARNING

• To continuously enhance the support systems for students

2009-10 Coordinator: Amith Ramballie

Task group: Melleta Louw (Wellington Campus), Charlene Petersen (Belville campus) , Amith Ramballie (Cape Town Campus) &
Delcia Liederman Prosch (Mowbray campus), No placement (Tygerberg/Granger Bay)

STUDENT COUNSELLING Action Steps Performance Responsible Target Date ACCOM-

OBJECTIVES FOR 2010 Measure PLISHED
9/X
6.1 To improve peer support by Recruitment and selection of peer helpers:
working on specific challenges with
regards to the Peer Help program Senior students to be recruited and selected to be trained as peer List of selected peer helpers M. Louw Wellington:
helpers for 2010. on indicated CPUT Completed
Wellington campus: 33 senior students have been selected in campuses C Petersen
collaboration with the residence co-ordinators A Ramballie CPT: Oct- Nov 2009
Bellville, Cape Town and Mowbray campuses: Advertising and
Bellville and Cape Town campuses: approx 20 peer helpers each. Delcia Liederman- shortlisting complete
Mowbray campus: 3 in total (new intake?) Prosch Interviews 10-13
Recruitment to happen in 2 phases: November 2009
- Any student may apply (peer helpers not to be recruited
from HIV Peer Educator group) Bellville: Completed
- Submission of written application with necessary
documentation Mowbray:
- Short-listed candidates to be invited to attend a structured Completed
interview with panel & selected according to specified
criteria

6.2 To empower students by giving Training of peer helpers: Evidence of training dates M. Louw Wellington
them opportunities for personal WC students will be trained separately and training programs November 2009
development and leadership outside
the formal classroom environment

Joint training to be done for BC, CTC, MC & TBC A Ramballie, CPT, Mowbray and
D Prosch & Bellville to be
C Petersen to completed early in
Training involves, but is not limited to: conduct Joint 2010
training
BASIC
- Basic counselling skills
- Knowledge of the Peer helper programme and role
- Introduction to experiential learning
- Facilitation skills
22
 - Ethical issues in helping
- Campus resources and referral skills
ADVANCED
- Diversity awareness
- Project planning and –management
- Stress Management
- Portfolio Management
- Crisis Management
- Behaviour Change
- Career Counselling
- Lifestyle Management Task Team Continuous as from
- Mentoring February
- Drug Awareness
- HIV/AIDS Awareness

Reflection on Personal Growth

The reflection process is ongoing and will be decided by the group /
individual peer helper and their assigned supervisors.
The reflection process can be done in one or more or the following
ways:
- Goal setting with a log book
- Portfolio development
- Small group discussions
- Group / individual supervision with a qualified psychologist /
counselor

6.3 To provide an ‘outreach approach’ Roles and Functioning of Peer Helpers:

to Student Counselling through the Trained peer helpers to assist our student community in a variety of Evidence of projects / Task team Continuous as from
Peer Helper Program roles, e.g. as mentors, project assistants (e.g. careers, orientation program February
and wellness), referral agents s

Functioning:
Projects to focus on first year and residence students
Foreseen increase in on-campus involvement e.g. via lunch talks,
& awareness raising.
Collaboration with other student bodies, e.g. HIV Peer Educators,
Residence House Committee members and SRC- Bellville Campus
to incorporate Engineering and Science Intellects
Focus areas to be based on the CPUT Wellness Model.
To use the 2010 Health & Wellness calendar and –plan as a guide
to structure their programme / activities for the year.
To also embark on projects that will be based on the needs of each
campus.
Trained students to operate / function under the name: CPUT Peer
Helpers

6.4 To have incentives for students on To organise for students on the Peer Helper Program to be 2010 Budget provision for HOD’s & November 2010
the Peer Helper Program rewarded for services delivered. Rewards will be in the following incentives and end of year M. Louw
ways: certificate ceremonies A Ramaballie
- A once-off monetary incentive of R 500 for each peer helper C Petersen
- End of year certification ceremony and –function D Prosch
- Joint end of term meetings and socializing for all CPUT peer
helpers
- Wellington SRC to hand over a floating trophy to the PH Melleta Louw November 2010
group with the best residence programme

23
6. RESEARCH AND DEVELOPMENT

ACCOUNTS TO CPUT STRATEGIC DIRECTION 2: RESEARCH

CPUT Strategic objective: To develop and support productive research themes that are relevant to the needs of society

2010 Co-ordinators: Abie de Villiers & Khwesi Nyewe

Student Counselling Action Steps Performance Responsible Target Dates

Objectives for 2010 Measures

6.1 Support productive Update list of research topics completed by staff of Student Place updated list of research Abie, Khwesi, February
research output at Counselling as well as intended research topics for 2010 topics on website counsellors
CPUT
Contact Unit of Post Graduate Research to discuss possible Meeting with post graduate Abie, Khwesi April
support or presentations for post graduate students (M & D research unit and students
Tech)

Provide support to post graduate students as co-supervisors Supervision sessions Counsellors April
of dissertations

6.2 Develop SC research Discuss research articles at case presentations At least 2 discussions during Counsellors Febr – Oct
Capacity the year
Obtain research assistance (post graduate students, Assistants on contract HOD’s May
statistician) for research

Arrange presentation on “How to write a publishable article” Presentation Abie & Khwesi May
for SC staff
Abie, Khwesi,
6.3 Conduct research on - Create “Research Groups” to conduct research on Research groups counsellors March
students and the selected areas
- Contact Sam Henkeman and Rob Woodward re. Meetings to discuss Abie and Khwesi
impact of counseling
interventions and development of profile of CPUT students
List of self-help material March
- Use result of audit of self-help material to develop new Marzetha and
publish findings available
material to fill gaps Counsellors
- Conduct client satisfaction surveys in May and September Evidence of new self-help
material March – Oct
- Conduct impact studies for individual counseling and skills
development programmes Report on client satisfaction Counsellors
survey May
Conduct focus group September
- Collate data and write report on findings Counsellors
interviews with students Febr – October
and/or use questionnaires
Counsellors September
- Present papers on the research Report on findings

Evidence of at least two September

- Write article to be published in accredited journal
paper presentations at Counsellors
conferences November
Evidence of at least one Counsellors
article submitted to November
accredited journal

24
7. COMMUNITY OUTREACH

ACCOUNTS TO CPUT STRATEGIC DIRECTION 3: Responsiveness, Partnerships & Community Engagement

ƒ To create and sustain a supportive infrastructure for engagement and partnerships

Components 2010 Co-ordinators

7.1 Educators’ workshop series: Skills for personal and professional success for educators Phumla
7.2 Direct focus on schools: Skills for personal and academic success for learners Khwezi

Student Action Steps Performance Measures Responsible Target

Counselling Dates
Objectives for 2010

7.1 Organize, - Send thank you letters to all principals who allowed Copy of the letter Khwezi & December
develop and their teachers to attend a workshop Phumla 2009
present a
- Prepare and send out invitations to 20 schools, Letter of invitation February
workshop series
requesting two educators form each school to enrol Names of schools
for educators from for the workshop series on the Bellville campus
previously
disadvantaged - Educators to RSVP by List of attendees February
schools, with the
aim to help them - Organise workshops over 4 Wednesdays, namely 25 Workshop programme February
cope with stresses February, 12 March, and 26 March and 21 April 2010
that they encounter from 13h15 – 16h00.
on a daily basis at
- Develop / update workshop presentations and Training materials Khwezi and January /
work training materials on the following 4 topics: Managing other facilitators February
the classroom, Relationship building and managing
(First semester) conflicts, Stress Management, and Learn from the
best for the best matric results

- Monitor the success of this workshop series and the Feedback form and report Khwezi & May
extent to which needs were met, by requesting the Phumla
educators to complete a feedback form.

7.2 Organize, develop Maintain this service by doing the following:

nd
and present life - Prepare and send out invitations to schools randomly Letter of invitation Khwezi 2 sem
skills workshops (to make use of Khulani’s mailing list)
or presentations
- Select 4 – 6 schools where 2 to 4 workshops will be Names of selected schools
to learners at run, some concurrently, depending on the number of
previously disad- learners and time allocation
vantaged schools
to equip them - Develop and maintain contact with two persons Names of contact persons per school Khwezi and
with skills for (educators) from selected schools to organise the other facilitators
personal and workshops for us.
academic
- Facilitators to develop / update training materials for Updated raining materials Khwezi
success
selected topics. (based on need)

25
- Facilitators to include the 2 intern psychologists and 2 List of facilitators / program Khwezi &
B.Psych students. supervisors

- Monitor the success of this workshop series and the Feedback form and report
extent to which needs were met, by requesting the
learners and involved educators to complete a
feedback form.

26
8. WELLNESS PROGRAM
Accounts to Strategic Direction 6: Institutional Development, Infrastructure and Governance

CPUT Strategic Objectives: To develop and meet benchmarks for service and infrastructural support, aimed towards the wellness of
students and staff

2010 Co-ordinator: Melléta Louw

Other task team members: Elisabet Smit, Abie de Villiers & Delcia Liedeman-Prosch

Student Counselling Action Steps Performance Measures Responsible Target Dates

Objectives for 2008
8 1 To ensure the implementation On Cape Town, Bellville & Mowbray
of the CPUT Holistic Wellness Campuses
Model within SC activities
st nd
- Maintain what was achieved during Evidence of at 2 - 3 smaller wellness Abie (BC) 1 and 2
2009, namely 2 – 3 smaller events with awareness raising activities during 2009 Elisabet (CTC) & semester
a wellness focus during the year. (Aim Delcia (Mowbray)
for more simple, but more meaningful
events targeting the hearts and minds
of the CPUT student population)
st nd
- Maintain peer helper involvement in the Evidence of peer helper involvement, Amith, Charlene, 1 and 2
planning of and participation in these e.g. peer helper program Delcia semester
smaller events on the campuses and in
the residences

On Wellington Campus

- Continue with the 2008 and ‘09 Wellness program in residences Melleta, SRC member Continuous,
“success recipe”, namely to have 6 with Peer Helper / starting Febr
small scale wellness events, organized Wellness portfolio and
by the peer helpers and HC’s in the Peer Helper Reps and
residences, each event focusing on a HCs in residences
specific wellness dimension.

- List the six target dates on the “ Peer Helper Reps & January
Wellington campus events calendar for HCs in residences
2009.

- Give the SRC member, with the SRC member’s portfolio description SRC member with Continuous
portfolio of Peer Helping / Wellness, the Peer Helper /
responsibility for actively motivating the Wellness Portfolio
peer helpers and to oversee the
wellness programs of every residence.

- SRC member to provide regular Diarized meetings “ Continuous

feedback to Melleta

- Get SRC and HC members with the Diarized monthly meetings, agendas & SRC member & Continuous
Peer Helper / Wellness portfolios, and minutes relevant HCs
peer helper representatives together for
meetings (once a month) to plan
27
9. MARKETING AND PROMOTION
ACCOUNTS TO CPUT STRATEGIC DIRECTION 5: Marketing
CPUT Strategic Objective: To develop and implement an integrated marketing strategy

9.1 Annual Report Abie (with Elisabet)

9.2 SC Newsletter Giselle (assisted by Amith)
9.3 Web page and Web CT Giselle (assisted by Amith & Elisabet)
9.4 Orientation / Extended Orientation Giselle (assisted by Elisabet , Amith & Abie
CPUT Open Day SC Exhibition stall & promotional material Marzetha & Elisabet

9.1 Annual Report

Student Counselling Action Steps Performance Measures Responsible Target Dates
Objectives for 2010

Produce and distribute an Collate the statistics of the previous year Statistic forms HOD’s Feb
Annual Report for
Student Counselling as Obtain staff development activities of Written activities Counsellors Marchl
previous year from staff
both an intern as well as
an extern marketing tool Collect reports and evaluations from Reports Counsellors March
coordinators of previous years’ core services
(Component of SC and projects
Marketing and Promotion)
Finalize content and write draft annual report Draft report HOD’s April

Hand report over to agency for lay out and Draft report HOD’s April
design

Do final editing for printing and place final Draft report HOD’s May
version on website

Distribute report both internally and Finished product HOD’s June

externally

28
9.2 Student Counselling Newsletter to Students
2010 Co-ordinator: Giselle
Other members of editorial team: Amith, Abie & Elisabet
Student Counselling
Objectives for 2009
Produce and distribute a
Student Counselling
newsletter for CPUT
students
(Component of SC
Marketing and Promotion)
Action Steps Performance Responsible Target Dates
Measures
nd
Maintain what was achieved during 2009. Dates and agendas of Giselle with Amith 2 sem 2010
- Editorial team planning meetings meetings and editorial team
- Newsletter to have a specific student focus, Minutes of meetings
centering around a specific wellness topic
- Peer helpers to be involved Evidence of involvement
- Collate submissions for the publication Contents of newsletter
- Arrangements with designer & publisher Diarized meetings
- Distribute newsletter (+ 4 000 copies) on Evidence of distribution
Bellville, Cape Town, Wellington and Mowbray plan
campuses
- Attendance of InDesign course to equip 2 staff Evidence of attendance Giselle & Amith Nov 2009
member with the skill to assist with the design
of the newsletter and other SC promotional
materials, as well as SC self help materials to
student
29
9.3 Student Counselling Web page and Online Promotion
Co-ordinator: Giselle
Other members of Task Team: Amith and Elisabet

Student Action Steps Performance Responsible Target Dates

Counselling Measures
Objectives for 2010

To ensure that the - Submission of requests for updates to web editor Updated web page Elisabet Continuous
Student Counselling
web page remains - Web-editor to create links to interactive web pages Evidence of discussons / Giselle & Continuous
internally developed (on intranet), e.g. peer helper web page meetings / links / developed Elisabet
updated and to
with a discussion forum, links to our self help materials for intranet web pages / self help
further develop when students as downloadable online documents materials on web
necessary
- Attendance of InDesign course to equip 2 staff member with Evidence of attendance Giselle & Amith Nov 2009
(Component of SC Core the skill to assist with the design of the intranet web pages &
Service: Marketing and online SC promotional materials, as well as SC self help
Promotion) materials to students

- Development of one or more of above intranet web pages Developed interactive web Giselle & Amith Nov 2010
page(s)
- Writing and submission of 2 - 3 promotional articles to web Evidence of 2 – 3 articles on Giselle & HODs Continuous
editor for placement on CPUT web page (News Column) CPUT web page

30
9.4 Marketing Other: First Year Orientation, Extended orientation, Promotional Items and Open Day Exhibition Stall
Co-ordinator for 2010: Giselle (assisted by Elisabet & Amith (CTC); Abie fBC)
Marzetha & Elisabet for Open Day SC Exhibition Stall
Student Counselling
Objectives for 2008
9.4.1
Orientate first year students
to campus life and create
awareness of the services
to students provided by
Student Counselling and to
issue them with important
information re adjusting to
the challenges of their
transition into HE and on
how to ensure their
success
(Component of SC Core Ser-
vice: Marketing & Promotion)
Action Steps Performance Measures Responsible Target Dates
Orientation Presentations on Bellville,
Wellington and Mowbray campuses
- Take bookings from academic Booking schedule Secretary / counselors January / February
departments for presentation in
auditoriums
- Conduct orientation PPP HOD BC & counselors
presentations, provide
pamphlets. Use Power Point
and DVD (where possible)
- Set up exhibition & information Promotional materials Counsellors
stalls (where possible)
Extended Orientation Presentations
on Cape Town & Bellville Campuses
Maintain what was achieved in 2009:
- Invite academic departments to
participate in extended Invite and booking form Abie
“
orientation by making bookings
with SC via Newsflash
- Take bookings from academic
departments Diarized schedule Secretaries
- Upgrade Power Point
Presentation Upgraded PPP Giselle / Elisabet / Abie
- Conduct 90-minute presentation
to specific class groups Diaries / roster Involved SC staff (as
according to a schedule: many as possible)
bookings made by academic
departments, or specific student
groups, e.g. residence or
international students.
31
9.4.2
To work with Marketing &
Communication Department
on providing a career
information service to
prospective students on
CPUT Open Day
9.4.3
To continue with upgrading
of Student Counselling’s
self help materials to
students (which also serves as
a strong promotional tool)
9.4.4
To develop new
promotional items and
upgrade existing ones
(where necessary)
Maintain what was achieved in 2009:
- Prepare and man a SC Stall that can service visitors at Marzetha and involved April
exhibition stall - CTC Open Day exhibition counsellors
- Planning meeting – involved SC Meetings with involved SC staff Marzetha & Elisabet February
staff
- Negotiate needs in meetings Meetings with M&C M&C & Elisabet March
with M&C
- To have 2 to 4 computers with Computer availability at stall Elisabet & Marzetha April
Career Mentor & Learn well
available on the day at stall
(depending on M&C’s
assistance)
- To provide handouts that Update information and posters for Marzetha & Elisabet March
include brochures on SC, career stall
decision making and information
on study skills and exam
preparation and promotion of
SC Resources Area
- To have a competition & winner Competition & prizes Elisabet & Marzetha April
prizes
Upgrading existing self help materials (on Retyped / scanned materials Intern & BPsych Continuous
selected topics) in a format that can be supervisors & HODs
made available online (web page) and in
our Resources Venues
Add useful web addresses to existing Lists with useful addresses “
materials (specified topics)
HODs
Ensure sufficient time allocation for Diaries
upgrading of self help materials
HODs
Interns and BPsych students to assist in When necessary
upgrading of materials (when necessary)
HODs
Purchase materials (where necessary) When necessary
Ensure professional layout and printing of Evidence of upgraded materials Giselle & HODs
upgraded materials
Purchase a camera to take photographs Camera Elisabet February
of SC activities and events
Promotional printing on SC gazebo, used Evidence of printing on gazebo Giselle & Amith Februay
as exhibition stall during Orientation Week
and Market Days / wellness events
Develop an official promotional SC Tri-fold Brochure Giselle, HODs & Adinda November 2009
brochure with the help of A. Nel, M&C Nel
Attendance of InDesign course to equip 2 Evidence of attendance Giselle & Amith November 2009
staff member with the skill to assist with
the design of flyers / posters / brochures
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10. STAFF, INTERNS AND B.PSYCH STUDENTS’ DEVELOPMENT AND TRAINING

ACCOUNTS TO CPUT STRATEGIC DIRECTION 6: Institutional Development

• To develop individual competencies, policies and processes

Components 2010 Co-ordinators and Mentors

1. Organize SC Case Presentations Delcia
2. Organize SC Staff Self care Activities Delcia
3. Organize SC Peer Supervision sessions Delcia
4. Maintain Counselling Psychology Intern training and supervision program Janine(BC); Giselle (CTC); Amith (mentor CTC); Nthabi (mentor BC)
5. Maintain B.Psych training and supervision program Nthabi (BC); Amith (CTC)

Student Counselling Action Steps Performance Measures Responsible 2010

Objectives for 2009 Target Dates

1. Organize SC Case
Presentations to ensure
professional training and
development for mental health
professionals
2. Organize SC Staff
Self care activities
- Draw up a schedule for monthly SC staff case Schedule - case presentations Delcia November 2009
presentations. Commencement in February
and final slot in October 2009. Nine slots in
total
- Apply to HPCSA to once again have it as a Application letter to HPCSA ‘ February
registered CPD activity
- Continue to use the evaluation form for staff to Evaluation form ‘ Each
provide feedback re each presentation presentation
- Organize a guest speaker for the first slot in Evidence of guest speaker February
February
- Interns will present case studies in the July and Evidence on schedule July and Oct
October slots SC staff list with accumulated CPD points for
- Inform HPCSA of SC staff members’ HPCSA November
accumulated CPD points for this activity Secretaries to compile & HODs to sign November
- CPD Certificates to staff
st
- Organize two self care activities for SC staff to Dates of 2 events Delcia One in 1 sem &
nd
combat burnout and build team spirit one in 2 sem
- Events need to suit the allocated 2010 budget

3. Organize SC Peer - Compile a schedule / roster for peer Schedule - peer supervision sessions Delcia (CTC) January
Supervision Sessions supervisions sessions for our professional staff Abie (BC)
- Commencement in February and final session
in October
- Invite guest speakers, where needed
- Ensure that debriefing is integrated into the
process
- Integrate BPsych student participation by
presentation of article / case study in 1 or 2
sessions as per 6-monthly placement
- Apply to HPCSA to have it registered as CPD Application letter to HPCSA Delcia February
activity for 2010

33
4. Maintain Supervision and
Training Programme for
Counselling Psychology
Interns
1.1. Establish a development program for the supervisors Peer supervision and training program for Janine Monthly
supervisors – meeting once p.m. after the case Giselle
presentations
Working towards getting this program
accredited in 2010 2010

1.2. Establish a joint induction program for psychology Two-day program (one day on BC and one day
interns on CTC) with the following aims: Janine January
Giselle
- Introduction to SC staff, core
business, policies and
- performance expectations
- introduction to CPUT and relevant
departments
- familiarizing them with intern manual
- provide employment contract
information
- New : Compact Orientation Pack

Establish an Intern Psychology Training and New - Develop a Performance Management Janine
Development Program Plan for each Intern (assessment and Giselle February
Evaluation Process)

Formulate a structured activity program for interns for the Document with rules and guidelines for internal Janine
year once time frames have been set and external training and development Gizelle January
opportunities to ensure consistency & fairness

New: Review the role of interns with the Janine Continuous

Wellness mobile unit. Giselle

Program with activities and time frames

New: Formal Agreement between co- Interns, other

coordinators on respective campuses to involved staff
encourage staff to contribute to overall
development of the Intern.

Review: Peer Supervision

Identify training needs for each
Intern

Feedback to interns and completed evaluation forms and Evaluation forms and letters
correspondence letters to HPCSA and UWC (the New: Review Evaluation forms and
collaborating university) administrative issues.

HPCSA report for full accreditation as training facility Evidence of received report after evaluation in Abie
April 2009

34
5. Maintain the Supervision
and Training Programme
for UWC B.Psych students
11. OTHER ISSUES / INVOLVEMENT
11.1 2010 Strategic Plan
11.2 Quality Management
11.3 Participation in DoS
/ Student Affairs
Events
11.4 Staff Development
11.5 Budget allocation
and income
Co-ordinate and mentor joint B.Psych practical placement Appointment of one B.Psych student on Bellville and one July
on Cape Town campus
Liaise with Student Health for HIV/Aids training
nd
Evidence of training provided in 2 semester July / August
Formulate a structured activity program for interns for the
year once time frames have been set Evidence of training attended February
Establish closer links with Dept of Psychology, UWC
Program with activities and time frames July
Further development of B.Psyc guideline document: work
related contract Meeting with Co-ordinator of B.Psychs and supervisor July & Nov
and outcomes
Induction program for B.Psychs – 2/3 days
Guideline for students on work ethics, work contract and July
Supervision and mentoring leave requirements
Induction program
July
nd
Feedback to BPsych students and completed evaluation Scheduled weekly supervision and mentoring sessions Continuous 2 semester
forms and correspondence letters to UWC (the
collaborating university) Evaluation forms and letters Sept & Nov
- Strategic Planning session on 6 November 2009
- Strategic Plan to be submitted to DoS before or on 4 Dec 2009
- Student Counselling staff’s Individual performance plans (scheduled for February) will be aligned with the objectives set in our 2009
Strategic Plan
- Report on our Quality Panel Review of 26 June 2009 was submitted to Quality Management and will serve as basis for our
involvement in the 2010 Institutional Quality Audit by HEQC
- SC Quality Improvement Plan to be submitted to Quality Management before end of 2010
- Issues highlighted in this Quality Improvement Plan has been incorporated in SC 2010 Strategic Plan
- Participation in the reactivation of the Student Services Council
- Climate and Needs Survey – Sam Henkeman
- HODs attendance of monthly HOD / DoS meetings
- Participation in other events / projects initiated by Dean of Students
- Individual development plans for 2010 – Staff to discuss it with HODs and to submit with individual performance plans to HR by end of
February 2010.
- Continued active participation in regional SAACDHE meetings and training opportunities
- Attendance of the 2010 SAACDHE or PsySSA conference. 2010 SAACDHE conference to be hosted by the Western Cape Region
and Elisabet serves on the Conference Organizing Committee. SC CPUT to host one of the social events at this conference
- Registered psychologists to attend several CPD training events
- Other: refer to Section 10, points 1 - 3 in this document
- HODs to submit budget requests and motivations during September 2010. Adjust budget requests where necessary after budget
meeting with Finance Department
- Via the Office of the DoS, Student Counselling will once again push for an approved counseling levy, or combined Student Affairs levy
as part of students’ registration fee for 2011
- Increased fee for career assessment and counseling service to prospective students – Bellville Campus
- Fee for our involvement as facilitators in student leadership development programmes ?
35
11.6 Committee - HODs and staff will continue to serve on a number of CPUT committees where they can share their expertise
Membership - Active participation in re-activated Student Services Council
- Student Academic Development Policy will determine what meetings Student Counselling to attend within the faculties or Fundani,
e.g that of the Teaching and Learning Committees and Student Learning
- This will give us a new forum in which student needs can be addressed

11.7 HR Matters - Individual Performance plans to HR by end of February

- Final reviews and feedback to HR by November
- Get SC organogram with senior positions (to create career pathing) approved by EM
- Updated job descriptions for all departmental positions
- Approved job description for senior position and possible appointment of two current SC staff members in senior positions

11.8 Physical Facilities - More appropriate and permanent office for student counsellor on Mowbray campus, possibly adjacent to Health Clinic

11.9 Other involvement - Continued involvement with CPUT Student Legacy Project
- Continued involvement in finalizing the Student Academic Development Policy
- Ensure the updating of the 2005 draft of the CPUT Emergency Management Fund
- Assist with the establishment of a student club / society for LGBT students and helping them to raise awareness of their rights and
homophobia

36