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Study of the population

This section included a collection of study units for which samples

of interest were possibly determined. The study population which consisted of
across section of the finance, Bank tellers, marketing department,
administration, disposal unit, data and i n f o r m a t i o n d e p a r t m e n t o f
the institution. The study population comprised of 60
representatives of Bank of African, including bank manager & bank top
administrators, marketing department, banking officers, account& finance
department and bank customers. These were chosen because would offer, receive
and manage the service respectively.

sample size representative of the study population was selected using

simple random sampling and purposive sampling. A representative
sample, according to Gall and others (1996) gives results that can be
generalized to the study population. The sample size was determined
using Krejcie and Morgan (1970) technique of sample size determination and a
total of 30 respondents were selected for the study. Simple random
sampling was used to s e l e c t r e s p o n d e n t s i n t h e f i e l d u s i n g
j u d g m e n t a l a n a l y s i s ; a s a m p l e s i z e o f 3 0 p e o p l e / respondents
was used for the sake of obtaining accurate data. Whereby 5 of these
were f r o m i n f o r m a t i o n a n d d a t a m a n a g e m e n t B a n k o f A f r i c a n
B a n k e m p l o y e e s , 1 0 f r o m administration, 05 from stores and 15 from
finance and accounting department

questionnaire related to Cash Management

1 . Wh i c h ER P s ys t e m d o yo u u s e ?
2. Do you use a treasury management system? If yes, please providethe name of
the TMS.
3. I f TM S i s d i f f e r e n t f r o m yo u r ER P s ys t e m, i s i t f u l l y i n t e r f a c e d
(ERP => TMS and TMS => ERP?) with your ERP?
4. Which areas does your TMS support / do you use it for?

Cash management – if yes, which areas: cash flow; cash positioning; loans
management etc.

FX – if yes, to what extent i.e. deal capturing; revaluation; pricing etc.
5. Does the TMS provide you with the full scope of your requirements in
terms of functionality? If not, do you use any complementary systems and / or
Excel for the missing functionality? If you do, can you elaborate on what
complementary means are used and for what purpose?
6. Does our department need to apply to be authorized as a cash
collection point?
7. What is a “draft capture system” for approvals?
8 .How can our department receive a copy of the dishonored check list?
9. How can our department obtain an endorsement stamp?
10. Can our department use a generic receipt

11. Is it necessary that our employees have a police

b a c k g r o u n d check?
12. How many employees does our department
n e e d i n t h e c a s h handling process?
13. What information should we be recording in our
d e p a r t m e n t ' s check log?
14 .Does our department need to use a secured
b a g w h e n m a k i n g deposits?
15. Our department plans to make deposits
d i r e c t l y t o t h e b a n k , how do we go about obtaining armored car service?