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Research Issues This research raises the issue of the important role of upward
communication in organizational management. Good communication
between each member of the organization is a major factor for
organizational management effectiveness.
Problem his study focuses on the type of upward communication where this
type of communication has its own unique character and plays an
important role in the organization. Even so, not a few managers pay
less attention to upward communication (Glauser, 1984). In addition,
there are personal and organizational obstacles in realizing upward
communication.
A manager generally does not want to hear negative information
from his subordinates (Morrison & Milliken, 2000; Tourish, 2005;
Grant, Parker & Collins, 2009). Likewise with subordinates, they are
reluctant to give ideas and opinions to superiors at the expense of
their reputation and career (Roberts & O'Reilly, 1974; Eisenberg &
Witten, 1987; Kassing, 2002; Milliken, Morrison & Hewlin, 2003).
So, even though this issue is important in organizational
management, it is difficult to solve
Research methods To test the hypothesis, the authors analyzed data collected from
Japanese business companies. Questionnaire surveys are conducted
every two years since 2005 and for this study, the authors analyzed
data from the third survey in 2009.
Overall, there were 874 respondents from 137 business units in 21
Japanese companies. The data is then processed using descriptive
statistics.
Research result This research shows that the organizational characteristic pattern that
supports upward communication can differ depending on the type of
information flow.
This study also revealed that the more information channels between
superiors and subordinates actually interfere with upward
communication.
Contribution to theory Based on the authors' understanding, this research does not provide
and development many important contributions to communication theory in
management.
OLEH:
UNIVERSITAS HASANUDDIN
FAKULTAS EKONOMI DAN BISNIS
MAGISTER MANAJEMEN
2018