E-mail: pravinkumarpatra@gmail.

com
PRAVINKUMAR.B.PATRA Mobile: 9022472776 / 9561759098

Objective: To succeed in an environment of growth and excellence and work in an Organization, which provides me
job satisfaction and self-development and help me achieve personal as well as organizational goals.

Academic Profile
Standard & Special izat ion Exam Year Institution Per centage
Master of Management 2013 Vidyalankar Institute of Technology, 61.00 %
Studies (M.M.S) Wadala (E.)
Marketing Specialization Mumbai University.
Bachelor of Management 2010 Birla College, Kalyan (W.) 64.33%
Studies (B.M.S) Mumbai University.
Marketing Specialization
Higher Secondary Certificate 2007 R.K.T. College, Ulhasnagar (W.) 68.67%
(H.S.C) Mumbai University.
Secondary School Certificate 2005 SICES High School, Ambernath (W.) - 52.40%
(S.S.C) Maharashtra State Board.

Industrial Experience
Review of credentials would confirm my association as a Customer Operations Management Professional with a
quality experience of over 5 years in the industry. Highly talented Professional with Sales, Team Management,
Marketing and Customer Service experience. Track record of crossing set targets and creating new benchmarks.
Accomplishment: Best Assistant Manager in CeX WeBuy.com & Highest Revenue Pan India in one month of
joining in Matrimony.com Ltd.

Career Path
Company Name & Des ignation Role
Matrimony.com Ltd - Senior Relationship
 Managing sales and service of Elite Members.
Manager

CeX WeBuy.Com - Assistant Manager  Monitoring sales and service at CeX Store

Reliance Retail Ltd. - Solution Executive  Managing sales and service at Reliance Digital Xpress.
 E-mail: pravinkumarpatra@gmail.com
PRAVINKUMAR.B.PATRA Mobile: 9022472776 / 9561759098

Work Experience
Company Name Matrimony. com

Designation Senior Relationship Manager - Elite Matrimony

 Responsible for meeting up revenue targets.
 Releasing Introductory Call to every single new client
assigned.
 Welcoming the customer on-board and creating a
Member Profile.
 Searching, screening, short listing, establishing contact,
initiating meeting between members and aim at
getting maximum success stories.
 Handling 20-25 clients thus keeping in touch with all
the members for their partner preferences and
progress in the service.
 Meeting up clients personally to understand their
requirements & maintaining good rapport with the
Job Profile
member.
 Handle client complaints; provide appropriate solutions
and alternatives within the time limit assigned to
resolve the issue. Follow up on the same later to
ensure resolution provided is satisfactory.
 Keep records of Client interactions, process customer
accounts and file documents to report to the Customer
Service Manager every day or weekly.
 Follow communication procedures, guidelines and
policies while handling clients.
 Provide impeccable service so that they would renew
their membership with us & they provide us with
referrals.
• Working Since September 2016 till date.
Job Period
 E-mail: pravinkumarpatra@gmail.com
PRAVINKUMAR.B.PATRA Mobile: 9022472776 / 9561759098

Work Experience
Company Name CeX WeBuy Ente rtainment Private Li mit ed

https://in.webuy.com/
Company Website
Assistant Manager
Designation

 Motivating team members on daily basis, analysis of

sales target v/s achievement.
 Achieve the sales targets set.
 Coordinate with other offices as and when needed.
 Taking care of stock out /excess and update records
accordingly.
 Keep the store updated with all the new stock and
other details.
 Perform weekly stock check & check for variances.
 Controlling V&A & RMA Figures, loss prevention.
 Mentor / train sales associates in dealing with different
and difficult situations.
Job Profile  Testing of products like phones, tablets, gaming
console, cameras & other electronic stuffs.
 Proper merchandising & displays.
 Convincing customers in purchases.
 Solve customers’ queries about the products.
 Facilitate purchase / sale transactions.
 Accountable for cash stored in stores.
 Reporting to Store/Zone/Training Manager.
 Responsible for product & soft skills training in store.
 Doing store training every quarter & store support too.
 Training to new joiners & improving tools.
 Submitting store review & performance analysis.

Job Period
 July 2014 to July 2016
 E-mail: pravinkumarpatra@gmail.com
PRAVINKUMAR.B.PATRA Mobile: 9022472776 / 9561759098

Work Experience

Company Name Reliance Digi tal Xpre ss (Re liance Retai l Ltd. )

Solution Executive / Team Leader

Designation

 Ensure high level of customer service.

 Day to day sales tracking & store operations
management.
 Ensure proper presentation & display of products as
per plannogram.
 Promotional offer management & execution.
 To ensure that the visual merchandising in the store is
as per guidelines.
 Ensure that Store operations are carried out to comply
with both Company Policy and all relevant legal
Job Profile requirements.
 To ensure cleanliness & hygiene are up to the mark
and as per set standards of organization.
 Shrinkage management.
 To impart product, customer service and training to
new sales associates & responsible for their discipline
& grooming standard.
 To ensure that all reports required at the head office
are sent on time and as per required formats.
 To set high standards of integrity and quality and
efficiency of work.

Job Period
 May 2013 to June 2014.
 E-mail: pravinkumarpatra@gmail.com
PRAVINKUMAR.B.PATRA Mobile: 9022472776 / 9561759098

Hobbies & Skills

Reading Novels & Tech Articles, Online Contest, PlayStation
Hobbies Gaming, Electronics testing, Photo & Video Editing,
Watching Movies & TV Series.
Adobe Photoshop, Adobe Lightroom, Windows Movie Maker,
Computer Skills
MS Office Suite, Bespoke EPOS tools, Typing 60 WPM etc.

Personal Information
Date of Birth 12th December, 1989

Sex Male
Marital Status Single

Languages Known English, Hindi, Marathi & Oriya

Address Om Datta Heights, Ganesh Chowk, Badlapur (W) 421503

Pan card No. BLMPP0938A

Place: Mumbai
Pravinkumar.B.Patra