Department of Consumer &

Hospitality Management

VISAYAS STATE
UNIVERSITY
INDUSTRY PRACTICE
MANUAL
Hrtm 200 (INDUSTRY PRACTICE)

AIREEN Y. CLORES
June 2018
 INDUSTRY PRACTICE MANUAL

DEPARTMENT OF CONSUMER AND HOSPITALITY MANAGEMENT

HRTM 200 | Industry Practice | Prepared by: Aireen Y. Clores

Revised by:

AIREEN Y. CLORES

Credits to:
CHELYN G. ESTILLORE
EUNICE I. BERAY

2018

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 VISAYAS STATE UNIVERSITY

VSU’s Vision:

A globally competitive university for science, technology, and environmental

conservation.

VSU’s Mission:

Development of a highly competitive human resource, cutting-edge scientific

knowledge and innovative technologies for sustainable communities and
environment.

Goals:

 Sustained Excellence in Instruction. Produce highly competent and

world-class manpower in science and technology (S&T), especially for
agriculture, environmental management and industries who are proficient in
communication skills, critical thinking and analytical abilities,
 Innovative RDE System and Competitive S&T Products. Generate and
disseminate relevant knowledge and technology that lead to improved
productivity, profitability and sustainability in agriculture, environment and
industries,
 Adequate and Sustainable Resource Generation Activities. Generate
adequate resources to support the University's instruction, research and
extension pursuits and physical infrastructure needs in the face of declining
government subsidy to state universities and colleges (SUCs),
 Efficient, Effective and Client-Centered Administrative Support
Services. Provide timely, accessible, acceptable and customer-friendly
administrative support system that promotes partnership and sense of shared
stewardship with students, faculty, alumni and other stakeholders, and
 Functional and Adequate Physical Facilities and
Infrastructure. Provide functional and adequate infrastructure and related
facilities essential to a world-class instruction, innovative RDE, sustainable
resource generation and efficient administration.

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Department of Consumer & Hospitality Management

About DCHM

The Department of Consumer and Hospitality Management prepares students to

become successful professionals by integrating experimental and problem-based
learning approaches into the program. DCHM continues to produce competent
graduates capable of functioning effectively as leaders and service providers in the
national and international hospitality and tourism industries.

Vision
The premier college in hospitality and tourism education in the Visayas

Mission
Provide quality instruction, conduct relevant research and foster community
engagement that produce highly competent graduates necessary for the hospitality
and tourism development of the country

Goals
1. Produce highly competent and world-class manpower in hospitality and tourism
who are proficient in communication skills, critical-thinking and managerial
abilities.

2. Generate and disseminate relevant knowledge and technology that lead to

improved productivity, profitability and sustainability in hospitality and tourism
industry.

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3. Provide timely, accessible, acceptable and customer-friendly administrative
support system that promotes partnership and sense of shared stewardship with the
students, faculty, alumni and other stakeholders.

Objectives
a. To strive for excellence in hospitality and tourism education.

b. Build enduring linkages with the national and international hospitality and
tourism establishments and agencies for the promotion of relevant instruction and
research and dissemination of useful knowledge to the communities and other
stakeholders.

c. To imbibe moral and ethical values among students and faculty necessary to
function effectively as mangers and service providers in the hospitality and tourism
industries.

Research and Extension Agenda

The DCHM faculty acts as study leaders of research and extension projects
implemented in partnership with research institutes in VSU such as the Institute of
Strategic Research and Development Studies and the Institute of Tropical Ecology
and Environmental Management. Among the projects the DCHM is engaged in
include:

 Research and mapping of economic potentials and planning infrastructure in

Salcedo, Eastern Samar
 Natural Resource Management
 Eco-tourism at VSU

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 TABLE OF CONTENTS

Chapter Title Page

1 Introduction 6

2 Rationale 7

A. Goals and Objectives 8

B. Relevant Areas of Training Assignment 9
C. Industry Practice Flow Chart

3 The Internship Program 7

A. The Internship 7
B. Trainee’s qualifications 8
C. OJT Policies 8
D. Deployment Guidelines 11
E. Training Protocols 12

4 Requirements of the Course

A. Documents 16
B. Orientation and Briefing 17
C. Admission Requirements 17
D. Academic Requirements 18
E. Placement Procedures 18
F. Alternate Practicum Training Hours Credit 19
G. Performance Evaluation Reports 20
H. Time Card and Log sheet 20
I. Certification 21
J. Industry Practice Report 21
J.1 Guide in Writing Mechanics 21
J2. Policies and Guidelines in Submission of 22
the Report 23
K. Final Permit 23
L. Criteria for Report Writing 23
M. Grading

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 LIST OF APPENDIX
Appendix No. Title Page
1 Checklist of requirements 35

2 Sample OJT Intent Form 36

3 Industry Training Application Form 37

4 Sample format of Resume 38

5 Sample cover letter 39

6 Introduction letter with Acceptance form 40

7 Industry Training Plan 42

8 Performance Evaluation 43

9 Memorandum of Agreement 46

10 Industry Practice Rubric 53

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 CHAPTER 1

INTRODUCTION

The curricula leading to Bachelor of Science in Hotel, Restaurant and

Tourism Management are to design to prepare the Visayas State University students
to various employment in the hospitality industry (hotels, resorts, restaurants,
tourism, travel agency, airlines, MICE) and other related operations. Academic
institutions are faced with challenges particularly on the skills they produced which
do not match the needs of the industry. A great number of these skills found lacking
by companies are taught in the academe that is, technical, human resource and
conceptual skills. The same skills can also be reinforced through on the job training.

On-the-job training (OJT) programs are course requirements providing an

opportunity to apply the theories, principles and ideas learned in the academe under
supervision. These training programs expose the students to work realities which
will ideally hone their skills and prepare them once they get out of the university or
college. The importance of work placements within a degree is vast as the student
gains many advantages towards their academic and life experiences. It is important
as the student gains practical industry knowledge as well as putting into practice
theories and skills gained through their degree course. For students to gain their full
learning potential it is important that the right placement is chosen for each student
and they each understand what they hope to gain from the overall experience.

Work placement/practicum/industry practice and or experiential learning as

what other authors had called it can be beneficial to student’s career choice and life
decision, therefore, a suitable placement should be a considerable amount of time
and effort is required during the placement application process. On the other hand,
partner – institutions contribute immensely to the personal development of the
students. One vital role of the school is to equip the students the needed skills,
values and knowledge so that he/she will be able to cope with the fast changing
trend in the hospitality and tourism industry. Thus, this manual will serve a
directional guide to students who are pursuing towards a career profession, to the
institution and partner trainees.

This manual serves a guide for students, faculty and participating sector of
the hospitality industry and other training institutions, to make the practicum more
enhancing, meaningful and relevant. It contains the description of the program,
course requirements, policies and procedures, and the responsibilities of the three
participants – the students, the school and the participating institutions. The
procedures, forms, reports, training plan, report format and inclusions, as well as
relevant information including list of partnered HTEs or host training
establishments, have been included in the manual to guide all concerned on the
requirements necessary to complete the program.

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 CHAPTER 2

RATIONALE

Hrtm 200 (Industry Practice) is the final requirement of the course, Bachelor
of Science in Hospitality Management and Bachelor of Science in Tourism
Management. This enables students to undergo hands on exposure on the
operational aspects of a hotel, resort, restaurant, or any related hospitality
establishment, for a longer period under the supervision of a competent trainer.
These practical experiences along with academic experiences give students, the
knowledge and guidance necessary to start a successful and stable career.

After complying all the subjects from the first year to second semester of the
third year, students may now apply for Industry Practice in their chosen
establishment. If accepted, he complies the not less than eight hundred (800) hours
equivalent or 100 days of training for students specializing in Hotel and Restaurant
Management (HRM) and 500 hours or 63 days for students specializing in Tourism,
which may begin from summer to the first semester of the fourth year or second
semester of the fourth after the student complied all academic and professional
subjects. The 800 or 500 hours will be distributed to the key departments of the
establishment/agency or as planned by the training department of the
establishment/agency.

When the student qualifies for Industry Practice, he/she may opt for Local
Industry Practice or Internship Abroad. He/she may choose his/her preferred
establishment or can ask for any assistance from the Hrtm 200 coordinator.

Each student has to enrol seven (7) units in Hrtm 200 divided to two (2) units
during the summer period and the remaining five (5) units during the first semester
of the fourth year. Thus, he/she is already considered as an official student-trainee
of the Department of Consumer and Hospitality Management.

During the internship program, the students are deployed in the different
tourism and hospitality establishments like hotels, restaurants, resorts, theme
parks, tourism offices, and travel agencies. While in the Host Training
Establishments (HTEs), students are given actual work experienced in the
departments such as food and beverage, housekeeping, front office, kitchen or areas
that may be determined and mutually agreed by the school, I or the student intern.
After the training, the student intern can apply the knowledge and skills learned in
the university and employ the positive attitude and personality.

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A. GOALS AND OBJECTIVES

The exposure to the different work situations is provided to enable the

student intern experience and observe the practical application of theories learned
in the school.

Given the following objectives, the training of the students are specific and
put into details with the help of the partner establishments/agencies. At the end of
the internship program, the student should be able to:

1. familiarize the student-trainees with the range, variety and requirements of

careers in hospitality & tourism management;
2. strengthen and make academic theories more meaningful and realistic
through actual work experience in both operational and supervisory tasks
and procedures;
3. provide practical hands-on experience to enhance or reinforce skills and
desirable values needed to succeed in the field of hospitality and tourism;
and
4. lead student-trainees to self-evaluation as to the appropriate areas of
employment in hospitality and tourism industry to match their abilities,
skills and interests

B. Areas of Assignment

BS HRM

 Front Office  HRD

 Housekeeping  Cost Control
 Dining Room  Marketing
 Kitchen  All other areas that may be
 Bar relevant for an HRM student
 Accounting

BS Tourism
• Front Office • HRD
• Ticketing/reservations counter • Cost Control
• Tour Guiding • Marketing
• Receptionist • All other areas that are relevant
• Accounting for a Tourism student

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C. INDUSTRY PRACTICE FLOW CHART
1. Submit Application form for industry practice
with an updated Copy of grades from first year to
recent semester including final grade of recent
semester to the OJT Coordinator.
2. If Approved, enrol in HRTM 200.2 and attend
regular class schedule (as set).
3. Industry Practice Orientation for Parents and
Students
4. Departmental Interview
5. Send the approved application letter with the
resume and OJT introduction letter to the
establishment. (One establishment at a time)
6. Report to the establishment for interview, if
required. Bring the original copy and a photocopy
of the Resume, Application Letter and certificates.
7. Once accepted, comply other medical
requirements such as CBC, Urinalysis,
Fecalysis/Stool exam, Health Card (optional),
Medical certificate and other requirements of the
establishment. Accomplish also the training
agreement/memorandum agreement and training
plan.
8. Enroll 5 units Hrtm 200 and submit a validated
copy of the Certificate of Registration to the
Coordinator.
9. Attend the Pre-departure Orientation (by
establishment), Bring all the requirements with the
pregnancy test result (for ladies) which is to be
taken a day before the pre-departure orientation.
10. Attend the Supervisory Visit Meeting.
11. Attend the Post Industry Practice Meeting
(by establishment).
Student-Applicants are advised to personally schedule their
interview with the coordinator one week ahead and bring the
following secured in the Hrtm 200 folder:
 Validated Hrtm 200.2 certificate of registration
 X-ray resurt
 Drug test result
 Hepa B result
 NBI clearance
 Pre-practicum Certificates (to include seminar, training,
workshop certificates)
 Notarized Parental consent in three copies
 Draft Application letter
 Draft curriculum vitae with 2x2 photo
Wearing of the complete corporate uniform is a requirement
of the interview
If accepted, request the interviewer/human resource officer
for Acceptance Return slip and Training Program Plan.
If no decision is reached as to whether you are accepted or not,
inquire as to when you can follow up the results of the
interview. Wait for the weeks for DCHM to follow up.
If no decision is reached as to whether you are accepted or not,
inquire as to when you can follow up the results of the
interview. Wait for the weeks for DCHM to follow up.
For Graduating Students:
 Comply tree planting (as scheduled) and submit a photocopy of
the signed tree planting certificate to the OJT Coordinator.
 File an application for graduation. Submit one copy to the College
Dean, one copy to the registrar and one copy to the department
c/o the OJT Coordinator.
Once cleared and approved for deployment, an endorsement
letter is issued. A signed training plan and memorandum of
agreement should be sent to DCHM c/0 OJT Coordinator.
Arrange your duty schedule with your respective human
resource/training officer for formality.
Bring the Certificate of Completion, 1st draft of the narrative
report (to be submitted to the OJT adviser) and duty journal
(to be submitted to the coordinator.
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 CHAPTER 3

INTERNSHIP PROGRAM

A. WHAT IS INTERNSHIP OR PRACTICUM?

An internship is a form of experiential learning that integrates knowledge

and theory learned in the classroom with practical application and skills
development in a professional setting. Internships give students the opportunity to
gain valuable applied experience and make connections in professional fields they
are considering for career paths.

The practicum or internship is a systematic plan, carefully designed to

transfer relevant knowledge, skills and attitudes from an expert practitioner in a
specific field of study or profession to a novice student with in a designated period
of time and usually takes place outside of the classroom. It is ideally recommended
that the student must complete all academic coursework to dedicate their time to
the training experience.

B. TRAINEES QUALIFICATIONS

In accordance with CHED Memo Order No. 104 Series of 2017 otherwise
known as “GUIDELINES FOR STUDENT INTERNSHIP PROGRAM IN THE
PHILIPPINE (SIPP) FOR ALL PROGRAM WITH PRACTICUM SUBJECT”, the
duration of internship program shall be up to maximum of five (5) months and
student intern has passed the qualifications for internship program and taken all
his/her major (professional) subjects before taking the internship subject.

As an institution of higher learning, the Visayas State University is tasked to

carefully screen student trainees applying for practicum in its various curricular
programs. Thus, the following minimum qualifications are set for Industry Practice
applicants in Hotel, Restaurant and Tourism Management:

1. At least 18 years old

2. 4th year standing upon enrollment of Hrtm 200.2;
3. All Hrtm and major management subjects are all passed from first year to
third year; (For local internship, regular students must follow the curricular
year and semester of industry practice prescribed in the curriculum. For
internship abroad and graduating students, subjects from first to fourth year
must all be taken.)
4. No pending INC (VSU Memorandum Circular No. 63 series of 2014) upon

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 enrollment of Hrtm 200.2

5. Complied practicum requirements and other documents;

5.1. Passed medical examinations duly certified by our university physician
5.2. Submitted practicum requirements on or before the deadline

6. Shall be physically, mentally and emotionally fit, as contained in the

physical and psychological examination certified by DOH accredited clinics
and hospitals (for internship abroad) or a Physician for local OJT;

7. Can communicate in English, and

8. Has consent from parent/guardian.

C. OJT POLICIES

1. Before the training

1.1. All students specializing in Hotel and Restaurant Management (HRM)

should comply the 800 duty hours and 500 duty hours for Tourism
Management.

1.2. The OJT is meant to be a full time position taken during the summer
and first semester with a corresponding course units of two and five,
respectively.

1.3. Students are required to attend orientations, seminars and meetings

before and during the processing of application for on-the-job
training (OJT). He/She must be enrolled prior to attending course
activities. A “Not Attending” remark is given to a student who is found
to be absent thrice in Hrtm 200.2 without valid reason. A student who
is also considered conditional due to academic deficiencies must
comply necessary requirements within the specified period or a
“Dropped” remark is given to him/her.

1.4. Each student is free to choose his or her preferred establishment based
on the list of Partner Establishments recommended by DCHM. Other
establishments not in the list may be considered upon approval of the
coordinator and after processing legal requirements.

1.5. Student trainee applicant should submit to the practicum coordinator

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 a letter of intent for preferred choice of his/her Host Training
Establishment venue filled up with the following information:
1.5.1. Name of the company host / partner
1.5.2. Address of company /host partner
1.5.3. Name of the company representative’s host/partner and
designation
1.5.4. Contact number of the company host/partner
1.5.5. Webpage /homepage address of the host company (if any)
1.5.6. A sketch / location map of the company /host/ partner

1.6. No student is allowed to start training unless he/she complies with

the practicum requirements set by DCHM. He/she has to negotiate
with the HR officer of the establishment regarding requirements
completion and start of training.

1.7. A student specializing in Tourism Management is required to submit

an approved copy of his/her case study outline.

1.8. A student (graduating or not) who is deployed late due to unforeseen

events or reasons beyond the control of DCHM is advised to conduct
his/her training in nearby establishments in Leyte to facilitate the
speedy completion of the 800 or 500 hours duty requirement. Should
the student insist to conduct his/her training outside of Leyte, a
written request signed by his/her parents must be submitted to the
department through the coordinator specifying the reason thereof
and must be willing to be pulled-out in the establishment when
classes are over even if he/she is not yet done with the OJT. In such a
case, a graduating student must not expect to graduate on time.

1.9. A pregnant student should not, as much as possible, conduct her

training. Should the student insist she must submit a waiver signed by
her parents.

1.10. A student who suffers from major illness (Hepa, TB, etc.) or needs
medical attention at the moment or has recently undergone an
operation is advised to rest and to postpone the conduct of her
training. After treatment or rest, he/she may again nrol Hrtm 200.2,
provided a medical certificate from the university physician is
submitted.

2. During the training

2.1. The trainee is under the jurisdiction and responsibility of the

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 establishment during the training period. He/She is expected to
adhere to the rules and regulations of the supervising organization.

2.2. The trainee’s performance is evaluated by his/her supervisor or

authorized evaluator at the end of his/her training in a
department/section. A supervisory visit is conducted by the
coordinator and/or adviser to personally check the status of the
student’s performance. Any improper conduct of the trainee that
needs immediate action is reported by the training office to the
department through the coordinator.

2.3. Trainees are required to keep a daily or weekly journal of their

observations, experiences, problem/s met and how it was solved
including updates of their duty hours.

2.4. A student whose contract was terminated due to resignation or

violation of the establishment’s rules and regulations is required to re-
enrol the subject and in case a certificate of training indicating the
number of hours rendered is issued by the establishment, the student
can continue the training to comply the required duty hours in the
accommodation facilities of VSU.

2.5. A student found to be violating the training guidelines set by DCHM

and where in cases the name of the university is at stake is subject to
be recalled from the establishment and may be transferred to VSU’s
accommodation facilities after due investigation.

2.6. Whether finished or not, the student has to come back to the
university after the last day of classes of the semester stated in the VSU
academic calendar for legal and safety purpose. The student is
required to finish his/her training in the accommodation facilities
inside the campus.

3. After the training

3.1. At the end of the on-the-job training, a HRM trainee is required to

submit an industry practice report following the format set by the
department. On the other hand, a trainee in Tourism Management is
required to submit and defend his/her case study.

3.2. The trainee is required to attend the post industry practice meeting to
assess relevant issues and problems as well as lessons learned
pertaining to their training.

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 3.3. A student who failed to comply the industry practice within the
specified time is given one semester grace period and must nrol five
units of Hrtm 200. In case he cannot comply within the grace period,
he has to enrol seven units in the succeeding semester/s until its
completion.

3.4. A student who failed to comply the industry practice report/case

study within the specified time is given one semester grace period and
must enrol two units of Hrtm 200. In case he cannot comply within
the grace period, he has to enrol seven units in the succeeding
semester/s until such time that he can submit an approved copy of the
report.

D. DEPLOYMENT GUIDELINES
This serves as the student-trainee’s reminder on the necessary things to
prepare as well as appropriate behavior in the industry before undertaking the on-
the-job training for approximately three months or 100 days (six days duty a week
with one rest day) for HRM and two months or 63 days (five days duty a week with
two rest days) for TM.

Prior to deployment for On-the-Job Training/Industry Practice, the trainee

should submit the following to the On-the-Job Training/Industry Practice
Coordinator:

1. Acceptance letter from the company / Signed HTEs Acceptance Form

2. On-the-Job Training/Industry Practice Memorandum of Agreement
and/or Training Plan signed by both parties
3. On-the-job Training / Industry Practice Training Plan or schedule signed
by the HTEs representative
4. Waiver signed by the Parents/Guardians
Note: The On-the-Job Training/Practicum Coordinator, together with the
Department Head/Adviser conducts pre-deployment orientation. ANY STUDENT
WHO DOES NOT ATTEND THE PRE-DEPLOYMENT ORIENTATION SHALL NOT
BE ALLOWED TO UNDERGO ON-THE-JOB TRAINING/INDUSTRY PRACTICE,
AND THE INDUSTRY PARTNER SHALL BE DULY INFORMED OF THIS FACT.

1. What to bring (whichever is applicable)?

 at least three pairs of “home” clothing

 at least a pair of casual or semi-formal attire or formal attire including the

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 corporate uniform
 chef’s uniform including the footwear*
 housekeeping uniform*
 F&B and Front office uniform*
 a pair of shoes (may be used for formal, casual or semi-formal occasion)
 a pair of skin tone or light black stockings (for female) and black socks (for
gentlemen)
 a pair of slippers
 a small handbag or pouch for important things to bring on duty
 pocket notebook (which will also serve as the duty diary)
 vitamins
 basic hygiene supplies (especially for those in island and countryside
establishments/offices)
 punch card
 validated school identification card
 presentable nameplate
 report outline/approved case study outline
 allowance
 original copies of the following enclosed in a folder: validated certificate of
registration (Hrtm 200.5), notarized parental consent, student training
agreement (if any), endorsement letter, medical examination results, medical
certificate, health card (if required), NBI clearance, performance evaluation
form (one form per department or area assigned), and other pertinent
documents required by the establishment
*bring only if the establishment does not provide a uniform or require another
uniform

Note:
1. For student trainees outside of Leyte, kindly check necessary details in your
ticket such as sail or flight date, time, sea or airport, destination, vessel or
aircraft and arrival area. Arrive at least two hours prior to time of departure.
2. If not familiar with the place of the establishment yet, be sure a relative will
pick you up from the port.
3. Inform immediately your adviser or coordinator and your parents upon
arrival in your boarding house.

E. TRAINING PROTOCOLS

Before Reporting for Duty

1. Report for duty clean and well groomed. Always take a “second look” at
yourself before reporting for duty.

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2. Be punctual. Always inform your immediate supervisor for absences or
tardiness. Do not forget to get the establishment’s contact number and know
the names of your immediate superior or assigned staff.
3. Follow the company dress code policy. When allowed to wear civilian clothes,
do not wear pedals, shorts, slippers or any unacceptable attire in the
hospitality and tourism industry. Males should have short and properly
trimmed hair; no mustache. Females should wear light make up; hairs tied
at the back. Put on your nameplate for identification purposes.
4. Pass only through employees’ entrance and exit.
5. Advise your parents to contact you during off-duty hours. Give the contact
number of the establishment/agency to your family so that you can be readily
accessible, in case of emergency.
6. Avoid bringing your valuables or big amount of cash to the establishment
while on duty. The management of the company as well as the university will
not replace any lost things due to negligence and carelessness.
7. Leave any problems behind so as not to affect your training.

Duty Period
1. Smile always.
2. Greet everybody in the hotel every time you meet them. Always call all office
staff, “Sir/Maam”.
3. Do not forget to time in and out. Always affix your signature in the Daily Time
record and have your superior sign it upon reporting for duty and before
leaving your duty (if applicable). Refrain from accepting any favors coming
from any staff of the establishment to avoid problems that might possibly
escalate and could affect your performance, such as timecheating.
4. Attend and pay attention to daily briefings conducted in assigned department,
if there are any.
5. Follow the establishment’s/agency’s rules and regulations, such as: observing
silence, business hours, break time (especially in the office); no loitering and
bystanding in guests and office floors; no smoking and chewing of gums
while on duty; no using of guests’ facilities, amenities and other items; no
using of telephone; and related policies. If mobile phones are allowed while
on duty, turn it off or put it in silent mode.
6. Respect everybody in the establishment/agency. Always say, “excuse me” and
“thank you” whenever appropriate.
7. Maintain a level of professional relationship with establishment’s/agency’s
staff. Personal relationship is not allowed.
8. Do not expect for cash allowance nor free meals from the establishment.
These privileges are upon the company’s discretion. Bring your own snacks
or meals. Unless allowed, do not eat leftovers or extra foods especially in

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 front of the guest or managers. Do not bring foods outside of the
establishment without written approval from authorized personnel.
9. Know your limitations as a student trainee. Do only the given task. Ask
permission and approval from your immediate superior if your help is needed
in another department.
10. For personal safety, always request to work with another practicumer.
11. Observe cleanliness and orderliness while on duty.
12. Always follow instructions such as in handling equipment and chemicals or
ask the supervision of your assigned employee. Work closely with your
assigned hotel/restaurant/agency/office employee/supervisor.
13. Ask questions, if necessary, and at times when the staff are not busy and in
the mood to
share their knowledge regarding their expertise.
14. Report any loss/damage of the establishment’s/office property as well as any
accident/injury involving its guest and employees.
15. Refer to your superior any concerns or matters arising during the operation.
Do not work it with your own. Follow protocols in resolving problems or
conflicts.
16. Refrain from visiting fellow OJTs while at work.
17. Have the initiative to look for something to do rather than resting in a place
even if it’s not visible to the guests or your supervisors. This will avoid you
getting caught by the supervisor and be reprimanded.
18. Do not sit when entertaining guests, or when on duty in the service areas
(guestrooms, dining rooms, function rooms, lobby, etc.). If permitted, sit
only at designated areas where guest cannot see you.
19. Visitors are not allowed inside the establishment/agency premises and during
duty hours.
20. Do not render overtime/under time or change day-off schedule unless
requested and/or approved by the Human Resource Department.
21. Think before you speak.
22. Never turn your back to someone talking to you. Always ask permission before
leaving someone who is talking to you.
23. Engaging in personal business as well as reading magazines, newspapers or
journals are strictly not allowed during the training.
24. Acts of immorality is a ground for the termination of training.
25. Be honest with personal records and do not change it without valid reason and
approval from the management.
26. Notify your Industry Practice Adviser/Coordinator when asked to do errands
outside the establishment. If possible, refuse politely and explain your valid
reason.
27. Accept any criticisms and feedback from your assigned employee or superior.
Do not answer them back unless with consensus. Be open to suggestions to
help you do better next time.

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 28. Maintain confidentiality for any overheard conversations or information
regarding the establishment, unless authorized to speak in behalf. Do not
share personal comments or opinions if asked regarding personal situations
by anybody in the establishment or regarding management practices.
29. Maintain open communication with your Industry Practice
Adviser/Coordinator. Ask for their contact number and DCHM’s contact
number before deployment. Report immediately any untoward incident or
serious concerns encountered pertaining your training.
30. Report immediately to your training officer or Industry Practice
Adviser/Coordinator any irregularities pertaining to your training especially
if it will affect you and the school’s reputation.
31. Refrain from giving anything such as token or free snacks to the employees of
the establishment even if your intention is good.

After Duty
1. Do not expose yourself to potential risks, like accepting rides offered
employees, or allowing them to accompany you home. Always go off duty
with fellow practicumer/s especially during late hours. Ride in the company
shuttle bus, if allowed, together with other practicumers.
2. Refrain from going out with employees/guests or accept guests’/employees
invitation as well as gratuities which include tips and gifts. If possible, try to
refuse politely as this might arise to misunderstandings from the
establishment. Attendance to company functions is encouraged but when
held outside the company premises, seek the Industry Practice
Adviser’s/Coordinator’s approval.
3. Check your belongings before leaving the company’s premises after every duty.
Things or other properties belonging to the company/office might be placed
in your bag mistakenly.
4. Ask prior approval from superiors when taking photos for documentation
purposes and when taking out company forms.
5. Remember to inform the Management when you will be finished with the
required number of training hours so that the evaluation and certificate of
training can be prepared before you leave the establishment. Likewise,
inform your adviser or coordinator when you are about to finish your training
for any assistance (if needed).
6. Let proper authorities accomplish and sign your performance evaluation
forms.
7. Do not forget to thank the people who helped in your Practicum training.
Note: While you are in the establishment, it is important that you take good care of
each other. Constant communication and openness to your classmates are
important so that you will not feel “homesick” and if there are problems, somebody
can help or advise you.

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 CHAPTER 4

REQUIREMENTS OF THE COURSE

The following requirements were determined by the Industry Practice

Coordinator of the Department of Consumer and Hospitality Management as basis
for completing the practicum/industry practice program. It should be made aware
to students that the actual training is not the only requirement of the course. The
application is usually set three months before the actual industry practice semester.
This will allow the Industry Practice Coordinator to conduct the orientation; check
all submitted documents; and coordinate for possible training sites.

A. DOCUMENTS
Student trainee applicants must submit the following documents to the
Industry Practice Coordinator during the application period.

1. Accomplished OJT Intent Form – Refer to Appendix 2

2. Accomplished Student Training Application Form – Refer to Appendix 3

3. Secure documents from 1 to 10 in your checklist (See Appendix 1)

4. Three (3) sets of Resume and Application letter address to choice of

establishment –See Appendix 4 and 5 for format

5. Three (3) pcs of 2”x2” or passport size in white or blue background colored
photo – most recent
a. Application letter
b. Curriculum Vitae pasted on upper right corner

6. Three (3) sets of True copy of grades – secure from the office of the
registrar. These will be attached in the introduction/endorsement letter.

7. Copy of registration (enrolled in HRTM 200 – Industry Practice)

8. Certificate of Student Conduct / Good Moral Certificate – Secure from the

University Student Affairs office (USSO)

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 All these documents are to be placed inside the long plastic envelope, with
the following information printed on the upper right-hand corner:

1. Name of student, printed ALL CAPS, last name first

2. Semester when practicum will be taken
3. Checklist of items inside the envelope (see Appendix 4)
4. CV with picture
5. True copy of grades
6. Certificate of student conduct
7. A copy of the nrolment assessment form or certificate of registration
indicating the nrolment in the practicum/industry training program
8. Introduction letter with acceptance form (secure from OJT Coordinator
9. Training Program (secure from OJT Coordinator)

B. ORIENTATION AND BRIEFING

After the application period, an orientation and a series of pre-practicum

seminars shall be set. Training expectations, guidelines, policies, rules and
regulations, course requirements shall be discussed. An open forum provides a
venue for clarifications on certain issues.

Speakers from the industry and a former practicum student shall be invited to
share insights, expectations and experiences.

Students who completed the orientation requirements, submitted all required

documents, attended the orientation and briefing activities shall be processed
for placement.

C. ADMISSION REQUIREMENTS
1. Student trainee passed the assessment qualifications and guidelines set
by the department prior to enrol in Hrtm 200.2 and Hrtm 200.5 (Industry
Practice).

2. There should be a Memorandum of Agreement and Guidelines

specifically outlining the role and responsibilities of all concerned parties,
training plan, student outcomes/learning objectives and method of
evaluation between the school, student and the host partner
establishment/company/office.

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 3. The student/trainee should submit a letter of endorsement from the
school’s authorized personnel confirming that she/he is indeed qualified
to complete the on-the-job training program.

4. The student/trainee should submit to the host

establishment/company/office a copy of deployment documents
(Appendix 1).

D. ACADEMIC REQUIREMENTS

1. Attendance
1.1. The student trainee should observe punctuality and regular attendance in
reporting to class (Hrtm 200.2) and to his/her assigned duty (Hrtm 200.5).
He/she should religiously accomplish the attendance sheet noted by the
onsite supervisor.
1.2. Attendance to trainings and seminars as required (e.g. Anti-sexual
harassment, work ethics, others) prior to deployment (Hrtm 200.2).
1.3. The required number of hours of practicum must be complete within the
time frame set by the department
1.4. If the university would require the student trainee(s) attendance to official
activities or functions, the Industry Practice Coordinator / Adviser (if
needed) will send an official communication to the company host / partner
On-site immediate Supervisor for such purpose at least three days before
the said date of said activity.
1.5. Attendance to the Practicum Orientation is a must.

E. PLACEMENT PROCEDURES

1. The Industry practice coordinator reviews accomplished practicum

application forms of all qualified students. The student may opt to look for
his/her own placement at any pre-approved training partners.
2. The Industry Practice Coordinator then assigns students based on the
qualification requirements of the various practicum training institutions.
3. The Industry Practice Coordinator prepares a letter of
introduction/endorsement address to the training institution practicum
coordinator with the attached resume, acceptance form and training
program.

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 4. The practicum faculty arranges for an interview schedule and sends the
student to the interview site together with the documents.
5. Once the student has been accepted, he/she should submit the accepted
letter from the institution together with the training program to the
practicum/industry practice coordinator.

F. ALTERNATE PRACTICUM TRAINING HOURS CREDIT

Students have countless opportunities to earn alternate creditable

practicum hours. Some of these, but not limited to, are:

1. Apprenticeship On-Board – Students who undertake basic safety training on

board and other related modules may earn up to a maximum of 100 hours. A
copy of the completed training certificate must be included in the student’s
one-page report detailing what was learned with recommendations if any.

2. Internship Abroad – If a student will avail of internship abroad and will earn
an equivalent number of hours as required in the approved
practicum/industry practice creditable hour requirement.

3. Relevant work experience – This must be coordinated with the industry

practice coordinator and a student must submit a certificate of employment
and an evaluation of his performance for the work rendered as a requirement
in enrolling in practicum. The relevant work experience must be 3 months
prior to enrolling in practicum/industry practicum with a maximum of 200
hours may be credited provided proof of work hours rendered is shown by
the student and is acceptable to the practicum/industry practice coordinator.
The remaining hours must be earned during the actual nrolment of
practicum. This will only be credited upon submission of the required
certifications and a one-page report detailing work undertaken with
recommendations.

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G. PERFORMANCE EVALUATION REPORTS

This form is given to designated evaluators of the hotel/resort/restaurant and

tourism officer, ONLY if a student stayed in the section/department for at LEAST
TWO (2) DAYS.

Designated evaluator per section shall be assigned by the

hotel/restaurant/tourism/travel/practicum coordinator, who is usually a person
from the Human Resource Department. This person will be identified by the
Industry Practice Coordinator once placements have been confirmed.

Procedure:

Responsibility Process
 Gives the Performance Evaluation form to
 Student designated Evaluator after finishing training in
that section or department

 Fills up PEF and seals it

 Evaluator  Forward PEF to designated training institution
Industry Practice Coordinator

 Receives PEF
 Training Institution  Verifies evaluator’s signature
Practicum Coordinator  Signs form opposite Evaluator’s signature
 Forwards PEF to Practicum/Industry Practice
Coordinator

 Collects PEF from the training institution

 Practicum/Industry Industry Practice coordinator at the end of each
Practice Coordinator training period.

H. TIME CARD AND LOGSHEET

This is a daily time record that will serve as time monitoring for student’s
attendance and a log sheet details to their observations and experiences. This is part
of the practicum report as students were advised to have small notebook which can
be placed on their pocket for easy retrieval. The entries in the logbook will facilitate
the student trainee remembering work undertaken during specific periods when the
student prepares the practicum report.

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I. CERTIFICATION

The host training institution’s practicum coordinator should issue a

certification to student who has completed the designated number of hours bearing
its company the seal and logo stating that the student has completed the designated
number of hours. The certification bears the dry seal, signed by the HRD Director
and / or the Industry Practice Coordinator of the participating training institution.

J. Final Permit

The student must submit together with all the requirements, an approved
copy of the Industry Practice Report to the Department through the Industry
Practice Coordinator a PDF format placed in compact disc.

K. Criteria

The Practicum Report shall be rated based on the following criteria:

1. Content (completeness of information) - 20%
2. Organization (format, style and techniques) - 20%
3. Quality
(Analysis from experiences, insights to recommendations) - 40%
4. Mechanics and spelling
(Presentation, cleanliness, grammar errors free) - 20%

L. GRADING: Passing: 60%

I. OJT Report 25%

II. OJT Performance 65%
III. OJT Requirements 10%
Total 100%

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 Chapter 5
THE INDUSTRY PRACTICE REPORT & CASE STUDY FORMAT

J.1 Guide in Writing Mechanics

1. Use A4-size bond paper (one side only); the font size is 12 points, Times New
Roman.
The top & left margin must be 1.5”, and 1” on the right and bottom margin

2. Text between lines and between paragraphs must be double-spaced. Main

headings/topics and subheadings that are long must be in two lines, single-
spaced. Main headings must be in bold, upper case letters and centered on a
page; not underscored, with page number hidden.

3. Subheadings are flushed to the left margin, three spaces down from the main
heading or title, in bold lower case letters; not italicized, nor underscored; no
colon after it. The text begins two spaces below the subheading, and indented
using the tab bar.
4. A paragraph is composed of related sentences. It must be indented from the
left margin using the tab key, and justified.
5. Writing tone must be formal. Avoid slang words and colloquial terms,
abbreviations and contracted words, such as don’t, doesn’t, etc. Acronyms
maybe used as long as they are already spelled out in the earlier part of the
report.
6. The training experiences/activities must be the subject of the report rather
than the person/trainee. This eliminates the use of personal pronouns such as
I, he/she, we, the trainee. For example: “The training included…” instead of “I
was assigned in…”; “The training started on …”, instead of “My training started
on…”. The use of personal pronouns, however, maybe allowed in the
Acknowledgement, and in some instances, in the Activities & Outcomes.
7. Observe the ABC (accurate, brief, and clear) in writing. Use simple words and
sentences. Sentences should not begin with a conjunction, such as “And”,
“Because”, etc.
8. Acknowledgement must not exceed 2 pages. Introduction must not be more
than 3 pages, double-spaced.
9. Figures and tables must be described or discussed first before each lay-out.
They must be properly cited in the text. Figures must have captions below
them, and tables must have table numbers and titles above them.
10. Information and data taken from the establishment’s manuals, reports,
brochure, and from other sources must be rephrased or summarized, and

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 properly acknowledged. References or literature cited must be written
according to prescribed format.
11. Pertinent documents such as brochures, company forms, etc. must be placed
in the appendices. Append only those that are necessary. They must be
properly cited and numbered consecutively in the body of the report.
12. Arabic numerals must be used in paging the body of the report, and Roman
numerals in the preliminaries. Place the page numbers on the upper right
corner of each page.
13. Entries (e.g. numbers, titles, pages) in the Table of Contents, List of Tables,
List of Figures, List of Appendices must be consistent with those found in the
body of the report. Proofreading of draft report is necessary before printing
the final copy.
14. The cover page, title page, transmittal and approval sheet must bear the same
title of the report. The title of the report in the cover, and title pages must
follow an inverted pyramid format, preferably in three (3) lines only.

J2. Policies & Guidelines in the Submission of the Report

1. The 1st draft of the report must be submitted to the adviser for review of
format, determination of topic outline, and grading. The adviser may indicate
in the pages his/her general comments and observation about the report. In
submitting the report, the date, time and contact number of the student must
be indicated in the upper right corner of the cover page.
2. When necessary and upon the advice of the adviser, the 2nd draft may be
submitted to an English critic for editing. The edited report must be encoded
correctly, proofread and submit it back to the adviser.
3. The final copy is produced upon advice of the adviser.
4. The hard copy of the final report must be submitted to the adviser for
approval. Then, the department head, then the college dean, and to the
registrar for recording.
5. The original copy of the approved transmittal and approved sheet must be
attached to the clearance.
6. An electronic copy of the report with the scanned approval sheet and
transmittal and two hard copies of the report must be submitted to the
University Library.
7. A hard copy of the report must be submitted to the Industry Practice Adviser
for his/her file. It is recommended to have this copy bound in a bookbinding
shop outside of VSU. Without the adviser’s copy, the manuscript certification
will not be signed.

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 REPORT OUTLINE

COVER PAGE FORMAT

MANAGEMENT AND OPERATION OF THE (department or section where

you had the most number of duty hours) AT (Name of Establishment and
Address)
(Note: Title should be in an inverted pyramid format)

VISAYAS STATE UNIVERSITY

Visca, Baybay City, Leyte

NAME OF STUDENT (FIRST NAME, MIDDLE NAME, FAMILY NAME)

Semester to graduate
School Year

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TITLE PAGE FORMAT
(Note: Title is the same as that of the Cover Page)

An Industry Practice Report Presented to the Faculty of the

Department of Consumer and Hospitality Management

College of Management and Economics

VISAYAS STATE UNIVERSITY

Visca, Baybay City, Leyte

In partial fulfillmentof the requirements for the degree of

BACHELOR OF SCIENCE IN HOTEL, RESTAURANT

AND TOURISM MANAGEMENT

FEL ADRIA GESTO ORTIZ

Semester to graduate
School Year

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 APPROVAL SHEET

DEPARTMENT OF CONSUMER AND HOSPITALITY MANAGEMENT

College of Management and Economics
VISAYAS STATE UNIVERSITY
Visca, Baybay City, Leyte 6521-A

INDUSTRY PRACTICE REPORT

NAME OF STUDENT: FEL ADRIA G. ORTIZ

DEGREE: BACHELOR OF SCIENCE IN HOTEL, RESTAURANT

AND TOURISM MANAGEMENT

TITLE: MANAGEMENT AND OPERATION OF THE FOOD

AND BEVERAGE DEPARTMENTAT MARRIOTT
HOTEL, CARDINAL ROSALES AVENUE, CEBU
BUSINESS PARK, CEBU CITY

APPROVED: AIREEN Y. CLORES

Adviser Date Signed: ___________

NANCY V. DUMAGUING
Department Head Date Signed: __________

ANTONIO P. ABAMO
Dean Date Signed: __________

RECORDED: ELIEZER L. VELASCO

University Registrar Date Signed: __________

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 TRANSMITTAL

The report attached hereto entitled, “MANAGEMENT AND OPERATION OF THE

(DEPARTMENT/S OR SECTION/S) AT (NAME OF ESTABLISHMENT and

ADDRESS)”, prepared and submitted by Fel Adria G. Gesto, in partial fulfillment

of the requirements for the degree of Bachelor of Science in Hotel, Restaurant and

Tourism Management is hereby accepted.

AIREEN Y. CLORES
Adviser

________________
Date Signed

Accepted as partial fulfillment of the requirements for the degree of Bachelor of

Science in Hotel, Restaurant and Tourism Management.

NANCY V. DUMAGUING
Department Head

_____________
Date Signed

ANTONIO P. ABAMO
Dean

______________

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 Date Signed

TABLE OF CONTENTS

TITLE PAGE

TITLE PAGE i

TRANSMITTAL ii

ACKNOWLEDGMENT iii

TABLE OF CONTENTS iv

LIST OF TABLES v

LIST OF FIGURES vi

LIST OF APPENDICES vii

INTRODUCTION viii

PROFILE OF (NAME OF ESTABLISHMENT)

Location and Access 2
Brief Historical Background 2
Mission, Vision and Core Values (if any) 3
Organizational Structure 4
Products, Services and Facilities 6

OPERATIONAL SYSTEMS AND PROCEDURES IN THE (NAME OF THE

DEPARTMENT)
Organizational Set-up, Duties and Responsibilities 7
Recruitment Qualification 9
Salaries, Benefits and Incentives 10
Disciplinary Policies and Practices 11
Evaluation of Staff Performance and Promotion 12
Operational Systems and Procedures 13

BEST MANAGEMENT PRACTICES 20

RECOMMENDATIONS 25

LITERATURE CITED 27

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APPENDICES 28
LIST OF TABLES

NO. TITLE PAGE

1 Organizational Structure of the 4

Name of the Establishment

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 LIST OF FIGURES

FIGURE TITLE PAGE

1 Location Map of (name of establishment) 3

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 LIST OF APPENDICES

APPENDIX TITLE PAGE

1 Suite Room of (name of establishment) 9

2 Company brochure 10
3 Purchase Request Form 15
4 Request for Overtime Work 16

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 INTRODUCTION

 General statement about the hospitality and tourism industry and its sub-sectors
(e.g. resorts, hotels, recreation & theme parks, etc)
 Classification of hospitality establishments according to DOT rating standards,
and the classification, location and ownership of the host establishment.
 General and specific objectives of the report, e.g.
General Objective: …to discuss and analyze the management and operation of the
Food and Beverage Service Section of Hotel Don Filipe.

Specific Objectives: Specifically, it seeks to:

1. Describe the profile of the (e.g. hotel, resort, travel agency).
2. Discuss the systems and procedures followed in the operation of the
(department/division/ section/office)
3. Identify and analyze the best management practice/s of the department.
4. Identify and analyze the weaknesses in the management and operation and
recommend strategic measures to improve them.
 Describe how data and information were obtained.

PROFILE OF THE (e.g. HOTEL, RESORT, etc)

Location of the Establishment (1 paragraph only)

Brief Historical Background (at most 2 paragraphs only)
Vision, Mission & Core Values (at most 2 paragraphs only)
Organizational Structure
Present the general organizational chart and discuss briefly.
Products, Services and Facilities (at most 2 pages)
Describe/explain briefly the products and services, facilities and amenities
of the establishment. Examples:-- accommodation, food services, laundry
services, island tour, packages, etc.

What are the types of accommodation? How do they differ from one
another? What facilities and amenities are common to all the types?

Characterize the food services/outlets. What do they offer?

What do packages include?

Note: Append brochures of products and facilities

32 | P a g e
 OPERATIONAL SYSTEMS AND PROCEDURES IN THE
(Name of department/section)

Organizational Set-up, Duties and Responsibilities (at most 2 pages only)

Present the functional structure of the organization. (Names of people holding the
position are immaterial (not necessary). However, the student must know who they
are so that appropriate pronouns—he or she-- are used in the text

Describe the flow of authority and the specific positions in the department, as well
as their respective duties and responsibilities.

How does the department relate to the entire organization? (Use the general
organizational chart in the Profile of the establishment as your guide.)

Staff Recruitment Policies and Practices (at most 2 paragraphs only)

Discuss briefly the policies and practices of the establishment in hiring employees
of the department

Salaries, Benefits and Incentives (at most 3 paragraphs only)

Present briefly the policies and practices regarding salaries, benefits and incentives
of employees in the department.

Disciplinary Policies and Practices

Discuss briefly the major policies on discipline in the department, types of offenses
and violations and corresponding disciplinary action

Evaluation of Staff Performance and Promotion

Discuss performance evaluation and promotion policies in the department

Operational System and Procedures

Explain the flow of operation of the major tasks in the department (e.g. Front Office:
reservation/booking, registering guest, etc; Housekeeping: cleaning vacant rooms,
cleaning occupied rooms, cleaning check-out rooms, etc.). (Note: present the figure
on the flow chart)

33 | P a g e
Using the flow chart, describe the procedure of the operation, including records
and forms used. Whenever appropriate, answer questions What, Who, When,
How, Where and Why;

Note: Support this portion with specific records and forms used and cited as
Appendices

BEST MANAGEMENT PRACTICES

Could be in terms of efficiency and effectiveness of the management in managing

the department
--- translating establishment’s mission, goals and core values into practice in the
department
--- maintaining the functionality and upgrading the physical facilities of the
department
--- recruiting and keeping qualified and competent staff in the department
---use of raw materials, and supplies
--- maintaining teamwork and interdepartmental cooperation and coordination
--- Systems and procedures of operation in departments/unit, and the
management style of supervisors or management staff

Note: Cite references to support your position/claim

RECOMMENDATIONS

Cite particular weaknesses or problems in the operation and management of the

department, and propose strategic measures to improve, or alleviate them.

LITERATURE CITED

Include only the literatures cited in the text

APPENDICES

Assign consecutively letters or numbers to every forms, tables, & brochures being
appended. They should have appropriate titles or captions.

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 Appendix 1
Checklist of requirements

# Requirements Date # Requirements Date

Accomplished/Initial Accomplished/Ini
tial
1 Two (2) units Validated certificate of 20 Pregnancy test result(for ladies)
registration taken at least two weeks before deployment
2 True copy of grades 21 Medical Certificate
must have no pending INC and failing marks in major subjects from first must submit oneself for physical examination, and present to the
year to recent semester (For graduating students, all subjects must have in-charge a copy of requirements# 7, 8, 9, 16 , 17, 18 and 20, must be
been taken and no INC) secured at VSU Infirmary only
3 Student Orientation 22 Tree Planting Certificate
4 Parents’ Orientation for graduating students only, secure a day after tree planting (office
days only)
5 3 original copies of notarized Parental 23 Application for Graduation
Consent (completely filled-up) for graduating students only, secure at the Registrar’s office
6 Pre-Practicum Certificates and other 24 Five (5) units validated certificate of
certificates registration (COR)
(F&B, Housekeeping and Front Office) 25 Deployment Orientation
7 Chest X-ray result One and a half day, in three Phases: Phase 1-
Checking of all Requirements, Phase 2-
Training Guidelines, Phase 3-Report Writing
taken within six months from deployment 26 Approved Case Study Outline
Tourism specialization, to defend case study outline
8 Drug test result 27 Endorsement letter
issued only after complying all requirements #s 1-26
taken within six months before deployment ** Enumerate other requirements (set by the office,
9 Hepa B result establishment or agency) complied and submitted to the
taken within six months before deployment coordinator
10 NBI clearance
Not yet expired, at least a year valid before
deployment
11 Mock Interview
12 Application letter
13 Curriculum Vitae with photo and
attachments
14 Industry Practice Introduction letter 28 Post-Industry Practice Meeting
15 Training Agreement/MOA Personal Appearance during the set meeting date is highly needed
Between the establishment and student, for new establishments and 29 DTR/Certificate of Training
those requiring more than 800 hours
16 Fecalysis/Stool Examination result Must bear the signature of the establishment’s authorized
representative, submit a copy only
Taken when already accepted in an establishment 30 Performance Evaluation Report
17 CBC result Must bear the signatures of the evaluator and HR’s authorized
representative
Taken when already accepted in an establishment 31 Duly filled Survey Questionnaire
18 Urinalysis result 32 Personal Interview with the Coordinator
Taken when already accepted in an establishment 33 Job Seeking Seminar
19 Health Card/Yellow Card (optional) 34 Other related activities
taken when already accepted in an establishment and if only required by
the establishment, to be secured at Rural or City Health Units where the
establishment is located, requires medical results of #s 7, 16, and 17 and
other medical results required by the Health Units
Hrtm 200.2 Remarks Hrtm 200.5 Remarks

Start date of training: ______________________Student-Trainee’s Initial: _____________

Last day of training: _______________________Student-Trainee’s Initial: _____________
Supervisory visit meeting: __________________Student-Trainee’s Initial: _____________

35 | P a g e
 Appendix 2
Sample OJT Intent Form
Directions: Please attached a True Copy of Grades secured from the Registrar and Copy of Registration

Date : _____________________

To : _____________________
Industry Practice Coordinator

From : _____________________
Student’s Name

This is to formalize my intention to take practicum for the period _____________.

Please find pertinent information on my application.

Name _____________________________ CP: _____________________

Email address _____________________________ Tel. No. ________________
Home Address ____________________________________________________
Birth date : ____________ Age: _________ Gender: _______________
Civil Status: ____________ Height: ________ Weight: ________________
Special skills:
______________________________________________________________________
______________________________________________________________________

In case of emergency, please notify:

Name: ________________________________ Relation: _________________
Home Address: __________________________ Tel. No. _________________
Office Address: __________________________ Tel. No. _________________

Questions:
1. Are you taking industry practice in the first semester of fourth year? ______
Second semester of fourth year? ___

2. Are you submitting alternate practicum training hours? If yes, how many hours
did you complete? _______________________
Please attach copies of the certificate of attendance and report.

3. Do you have any subject deficiencies (Incomplete or failing marks) for your year
level? Please indicate the subject(s) & the reason (s) for the deficiency.

______________________________
Name and Signature of Student

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 Appendix 3
INDUSTRY TRAINING APPLICATION FORM
Direction: Fill up this form completely indicating your choice of establishment and attach necessary documents.
Submit it personally to the coordinator for immediate assessment and approval. Place in a clear envelope together
with your application letter address to your first choice of establishment with your curriculum vitae.

Date : _____________________________________

To : ______________________________________
The Industry Practice Coordinator

From : ______________________________________

Re : Practicum Training for Period (Semester: ____. & Yr:____)

This has reference to my practicum application. After reviewing the list of accredited
training partners of the school, I am interested in taking practicum in the following establishments:

(List according to my priority)

Name of Establishment Date
1. ______________________________ _____________________
2. ______________________________ _____________________
3. ______________________________ _____________________

I hereby agree to the following conditions:

1. I promise to complete my industry practice within ___________________________________.

(Indicate date of practicum/ schedule)

2. I promise to abide by all rules and regulations of the establishment where I will take my
practicum/industry practice training.

3. I promise to abide by all the guidelines and rules and regulations of VSU for the industry
practice/immersion programs as stated in my Training Manual.

4. In the event that I am not placed in any of the above establishment of my choice by
_________________________________ then I agree to be placed in an establishment
(Date of Start)
chosen by the school.

5. I promise to finish my industry practice in the establishment that I started with except in
unforeseen and unavoidable circumstances beyond my control. Evaluation of termination
of my training in this establishment shall be at the sole discretion of VSU.

Signed By:

(Student’s Signature above Printed Name)/date

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 Appendix 4
SAMPLE FORMAT OF RESUME
I.D. Picture
NAME
ADDRESS
TELEPHONE NUMBER

CAREER OBJECTIVE: one to two sentences only

EDUCATIONAL BACKGROUND:
Inclusive Years* Degree Earned
Name of School
Address
Honors Received
Note: Arrange from college, high school and elementary
WORK EXPERIENCE:
Inclusive Years* Position Company Name & Address
Note: A short description of your job may be includes
EXTRA CURRICULAR ACTIVITIES:
Inclusive Year/Dates* : Position/Activities : Organization
SEMINARS & TRAINING ATTENDED:
Inclusive Year/Dates* : Position/Activities : Organization
PERSONAL BACKGROUND:
Age, Gender, Weight, Height, and Civil Status
REFERENCES: (May be made available upon request)
If student decides to include name of references, this format is suggested. (at least 3)
Name:
Position:
Employer:
Telephone Number:
Note: Avoid using references whose surname is the same as applicant
Arrange chronologically, from most recent to revisions
FOR PRACTICUM PURPOSE ONLY
______________________________
(Name of Student and Signature)

__________________________
DATE

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 Appendix 5
Cover Letter

July 5, 2018 (date)

MARIA CASSANDRA FLORES

HR Associate, Recruitment and Training
ABC Beach Resort Addressee
Brgy. Pangasugan
Baybay City, Leyte

Dear Ms. Flores: Address to specific person

I am John Ryan, a fourth year Bachelor of Science in Hotel, Restaurant and Tourism
Management student of the Visayas State University, Visca Baybay City, Leyte. In  Who you are?
partial fulfillment for the requirements of HRTM 200 (Industry Practice), I am required  Why you are
to undergo an 800 hours On-The-Job training starting August 1, 2018. It is my genuine writing?
desire to apply as a student trainee in your prestigious establishment as I feel I am a  Why them?
genuine candidate for the position.

I am confident that I am qualified for this trainee position given the backgrounds,  Sell yourself
knowledge, trainings and seminars in the campus that would be beneficial to your  Tell about your previous
needs. The experiences I will obtain in your establishment will surely develop my skills work experience (and
and acquired additional knowledge in the field of Hospitality Management. possibly about studies)
 Tell how you can
contribute
I enclosed here my curriculum vitae for more detailed information and other documents
for your perusal. I am willing to come for an interview and discuss to you personally
my qualifications. Please do contact me through my phone number at 09553962225 or
through my Email at wilmersarajenafelicilda@gmail.com, at any time you find most
convenient. Thank you for taking the time to read my application.
 Enclosure of support documents (certificates,
TOR/copy of grades, COR)
Sincerely,
 Invite them to contact you for interview
 Place your number near the end
 Never forget to thank them

 Closing
 Signature
 Your Name (Typed)

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 Appendix 6
Introduction Letter

DEPARTMENT OF CONSUMER AND

HOSPITALITY MANAGEMENT
College of Management and Economics,
Visayas State University
Visca, Baybay City, Leyte PHILIPPINES
Email: information@vsu.edu.ph
Website: www.vsu.edu.ph

July 19, 2018

_________________
_________________
_________________

Dear Ms. Castañares,

This is to introduce to you the following bonafide students of the Visayas State University
who wish to be accepted as On-the-Job (OJT) trainees in your establishment.
 Leonor, Allen Glenn Lambino
 Ubuza, Brian Kylle Bernales

They are in their senior year of the Bachelor of Science in Hotel, Restaurant and Tourism
Management. As a requirement of this course prior to graduation, students are required to undergo
800 hours of practicum training in various areas to enable them to relate their field of interest with
actual work experience.

Official endorsement will follow if they are accepted in your establishment and after they complied
the requirements for deployment. Kindly return the Acceptance Form for our information and
record purposes (Please see attached). We are grateful for your cooperation and support. Should
you have any concerns and queries you would like to bring to our intention, you may contact us
through this email address aireenclores@vsu.edu.ph or through the coordinator’s mobile number
09173002798.

Thank you.

Very truly yours,

AIREEN Y. CLORES
Coordinator, Hrtm 200 (Industry Practice)

NANCY V. DUMAGUING
Head, DCHM

VSU’s Vision: A globally competitive university for science, technology, and environmental conservation.
VSU’s Mission: Development of a highly competitive human resource, cutting-edge scientific knowledge and innovative
technologies for sustainable communities and environment.

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(may be typed in establishment’s paper with logo)

ACCEPTANCE FORM

Date: _________

Visayas State University

Visca, Baybay City, Leyte

Attention: (Name of Industry Practice Coordinator)

Industry Practice Coordinator

Dear Sir/Madame,

We would like to inform your school that we have accepted for practicum training
students from your college/department with details as follows:

Student Details:

Name of Student(s) : _______________________ _____________________

_______________________ _____________________
________________________ _____________________
Practicum Training Hours : 800 hours
Duration of Training Hours : Start: ___________________ End: _______________

Establishment details:

Name of Company : _________________________________________________

Name of Representative
Designation/Position
Address of the Company
Contact details (telephone)
(email)
: _________________________________________________
: _________________________________________________
: _________________________________________________
: __________________________________________________
: __________________________________________________

Please find attached the training program/schedule.

Thank you.

Sincerely,

Name/Signature and date

Designation
(may be typed in establishment’s paper with logo)

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 Appendix 7
INDUSTRY TRAINING PROGRAM PLAN

Name of Student Intern: _______________________________________________

Name of the Establishment and address: ________________________________

Internship period: START: _______________________ END: ________________

Period Duty Student Signature of
DEPARTMENT / Task Time Outcomes Supervisor/Mentor
Start End
A. Housekeeping Department
• Rooms
• Linen/Laundry

B. Front Office Department

• Concierge
• Guest Services

C. Food and Beverage Department

• Production
• Service

Certified by:

Name: __________________________ Designation: _________________

Contact details: ___________________

Note: a copy must be submitted to the DCHM Office c/o Practicum Chair

42 | P a g e
 Appendix 8
Performance Evaluation
DEPARTMENT OF CONSUMER & HOSPITALITY MANAGEMENT
College of Management & Economics
Visayas State University
Visca, Baybay City, Leyte
______________________________________________________________________________
PERFORMANCE EVALUATION REPORT

Name of Trainee: ______________________ Semester/SY: _________________

Name of Establishment: _______________________
Address: ______________________________________________________________________
Date Covered: From: __________________________ To: __________________________
Department/ Section Assigned: ______________ Trainee’s Designation: ________________
To the student:
Please fill up all information needed above before giving this to the designated
Evaluator.
To the Rater:
This form has been developed to evaluate the performance of each student trainee
for grading purposes and for identifying his/her strengths and weaknesses. Kindly check
(√) the appropriate number that corresponds to your OBJECTIVE EVALUATION of his/her
performance IN YOUR UNIT/DEPARTMENT. Strengths and weaknesses of the student
trainee observed during the practicum period must be written under comments in each of
the categories. Criterion that does not fit to the trainee’s area of assignment must be marked
with not applicable (NA). Do not forget to affix your signature beside each mark in case
there are erasures.
5- OUTSTANDING -if the performance shows exceptional/professional qualities
and growth

4- VERY SATISFACTORY -if the performance shows above the expected and desired
professional qualities and growth
3- SATISFACTORY -if the performance shows the expected and desired
professional qualities and growth

2- UNSATISFACTORY -if the performance is below the expected and desired

professional qualities and growth

1- POOR -if the performance shows serious weaknesses and

deficiencies

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 CATEGORY/CRITERIA 5 4 3 2 1
WORK PERFORMANCE
regular and punctual in reporting for work
assumes responsibility willingly and voluntarily
alert, focused, fast and accurate in accomplishing the assigned task
extends extra effort in doing other tasks
consistent and able to carry instructions well
has knowledge of the assigned task
productive and utilizes time wisely
CATEGORY/CRITERIA 5 4 3 2 1
follows standard operating procedures
finishes task completely and neatly
is calm under pressure
shows interest in the assigned task and is always willing to learn
can speak, write and comprehend the language used as a medium of
instruction
practices safety and sanitation standards

Subtotal
Strong Points: Points that needs improvement:

INTERPERSONAL RELATIONSHIP
ability to inspire others
reliable and dependable
extends extra help for other tasks to be finished on time
works harmoniously with peers
respectful and courteous to everybody
maintains good and effective public relations
displays teamwork
open and can easily get along with others

Subtotal
Strong Points: Points that needs improvement:

HYGIENE & GROOMING

neat and well groomed
wears appropriate uniform at all times

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 Subtotal
Strong Points: Points that needs improvement:

GUEST RELATIONS
courteous and polite
anticipates guest’s needs
fast in rendering service
CATEGORY/CRITERIA 5 4 3 2 1
reliable and dependable in the up selling of products and service
Subtotal
Strong Points: Points that needs improvement:

Total Possible Points: 135

Strengths:
Weaknesses:

Evaluated by: Verified by:

_________________________ ___________________________
Signature over Printed Name Human Resource/Training Officer

_________________________ Date Verified:______________

Office & Designation

Date Evaluated: _______

Evaluation Received and Checked By:

_____________________________
OJT Coordinator

Date: ______________

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 APPENDIX 9
MEMORANDUM OF AGREEMENT (MOA)

KNOW ALL MEN BY THESE PRESENTS:

The VISAYAS STATE UNIVERSITY (VSU), an institution of higher learning

established under Pres. Decree No. 470 as amended by Pres. Decree No. 700, and converted
into a university by virtue of R.A. 9158 and 9437, with principal office at ViSCA, Baybay
City, Leyte 6521– A, Philippines, duly represented by the University President, DR.
EDGARDO E. TULIN, hereinafter referred to as the “ACADEME PARTNER”,
And
______________________________, single/married, and a resident of
__________________________, Philippines, a bonafide Bachelor of Science in Hotel,
Restaurant & Tourism Management Student of Visayas State University, Visca, Baybay City,
Leyte, hereinafter referred to as the “STUDENT –TRAINEE”,
And
________________________, a corporation duly organized and validly existing under the
law of the Republic of the Philippines, with registered office address at
_________________________ represented by its
_____________________________________________________(Job Position),
___________________________________________________(Name of Representative),
hereinafter referred to as the “INDUSTRY PARTNER”.

WITNESSETH:

WHEREAS, VISAYAS STATE UNIVERSITY is an educational institution that offers

Bachelor of Science in Hotel, Restaurant and Tourism Management, and completion of this requires
immersion and hands-on training consisting of _______________ hundred (___00) hours of hotel
and restaurant management training;

WHEREAS, __________________________ is engaged in the business of providing

tourist accommodations, to both local and international clients, and as an INDUSTRY PARTNER,
provides opportunities of On-The-Job training to students of the ACADEME PARTNER;

NOW, THEREFORE, for in consideration of the foregoing premises, both parties and the
terms and conditions hereinafter set forth, the parties agree as they have agreed as follows:

The VSU as the ACADEME PARTNER shall:

1. Coordinate with the INDUSTRY PARTNER for the training of its Hotel, Restaurant and
Tourism Management students, represented by the Dean / Department Head / Industry Practice
Coordinator;

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2. Assess qualifications of student trainees for on-the-job training, and officially introduce them
to the establishment;
3. Ensure that the student intern will acquire actual and relevant competencies in each learning
area, assignments, and schedule of activities in accordance to the internship plan;
4. Require students to comply the following documents and furnish the INDUSTRY PARTNER
of such documents:
a. Student Profile;
b. Community clearances (Barangay, Police and NBI clearance);
c. Medical certificate;
d. Parental consent;
e. Industry Practice Training Plan
5. Officially endorse qualified student-applicants after complying pre-practicum requirements;
6. Require students to complete the required number of hours of practicum and hands-on training
as specified above, at eight (8) hours duty a day with one day rest during the week and allow
students to conduct an overtime to at most two hours a day only;
7. Ensure that student trainees are accommodated in a safe boarding house, preferably near the
establishment;
8. Agree to require all student trainees to strictly adhere to the rules and regulations set by the
INDUSTRY PARTNER;
9. Provide the INDUSTRY PARTNER a student practicum performance evaluation form to be
used in evaluating student’s performance during the duration of the training program;
10. Designate a Program Coordinator or Adviser who shall work closely with the INDUSTRY
PARTNER to supervise and monitor the effective implementation of the training program and
activities of the student trainees and to discuss matters relevant thereto;
11. Together with the student trainees and parents concerned, renounce and waive any claim
against the INDUSTRY PARTNER on any injury that the trainee/s may sustain or suffer in the
course of training program except when the injury is due to negligence of the INDUSTRY
PARTNER.

_____________________________ as the INDUSTRY PARTNER shall:

1. Assess and select student trainees who shall undergo the training program;
2. Accommodate student-applicants who are officially endorsed by the ACADEME PARTNER
and affirms the student trainee’s eligibility for on-the-job training, based on prescribed
requirements.
3. Facilitate the completion of training hours during the term agreed upon by the ACADEME
PARTNER and the INDUSTRY PARTNER and should adhere the following responsibility as
follows:
3.1. Duty hours:
3.1.1.The student trainee is required to render 800 hours of industry training for eight
(8) hours duty per day excluding meal breaks of one (1) hour with one rest day for

47 | P a g e
 every training week. He/She may be assigned on a night shift as need arises
without compromising his/her safety.
3.1.2.Unless otherwise approved by the host training establishment, overtime work at
the most two (2) hours a day may be deducted upon the exigency of work or to
cover up absences and under time.
3.1.3.The student-trainee agrees to observe one (1) rest day for every training week.
3.1.4.Provides practical training or work experience in accordance with agreed
internship plan and schedule of activities.
3.1.5. The Industry Partner shall seek for the approval in writing, for the Academe
Partner representative and/or the Student Trainee’s parent or guardian in case that
he/she will be required to do an overtime or brought to another place outside of
the original place of work.
3.2. Incentives:
3.2.1.May provide necessary incentives to the student interns such as free duty meals,
travel allowance and uniform, if applicable.

4. Designate its own supervisors/department heads to observe, coordinate, supervise and report
on the implementation of the training program and should adhere the following:
4.1. To confirm the Student Trainee’s OJT Performance Evaluation Report by affixing their
signature on the said document.
4.2. To provide the Academe Partner with an honest and objective evaluation of the Student
Trainee’s performance prior to or upon the completion of 800 hours training.
5. Have the sole prerogative to designate areas or assignments relevant to the field of
specialization and work shifts of the student trainees according to INDUSTRY PARTNER's
requirements.
6. Reserve the right to terminate the training hours of the student trainee who:
a. does not comply with the INDUSTRY PARTNER's rules and regulations;
b. does not behave in a manner expected by the INDUSTRY PARTNER; and
c. performs below the standards set by the INDUSTRY PARTNER;
7. Allow students access to the basic information of the establishment/agency such as
brochures, and other materials intended for public consumption;

8. Issue certificate of completion to student trainees at the end of the training period, specifying
the number of hours completed;
9. Accomplish and submit to the Academe Partner through the coordinator or adviser the
evaluation of the student trainee’s performance, within the next three (3) days from the last day
of the training.

That the STUDENT TRAINEE shall undertake the following responsibilities:

1. Comply with the requirements and guidelines of the Industry Practice Program;

48 | P a g e
2. Attend the scheduled orientation meetings with the Industry Practice Coordinator/Adviser(s)
and submit the requirements for the Industry Practice Program, Progress Report and Final
Output;
3. Observe and follow all the company’s rules, policies, code of conduct, code of discipline, safety
and security procedures, and the likes for the effective, safe and successful completion of the
program.
4. Regularly report to the company for the practicum work and notify the immediate superior or
any key personnel in case of inability to do so for any reason whatsoever; In case the student
intern will be unable to finish his//her internship within the designated period, he/she (student
trainee) shall inform the Industry Practice Coordinator and his/her immediate superior in
writing of his/her intent and reasons to prematurely end his internship, at least three (3) working
days before his last day of internship. Failure to complete the internship program without valid
cause disqualifies the student intern/trainee from retaking the program.
5. To exercise care, due diligence and safety in using all company resources and to return any
company property issued (to the student trainee) in good condition upon the completion of the
OJT;
6. Perform all reasonably OJT/ PRACTICUM / INDUSTRY PRACTICE related tasks, duties and
responsibilities assigned by the immediate superior;
7. Report to the Industry Practice Coordinator for an exit assessment after the completion of the
internship period.

Both VSU, STUDENT TRAINEE and _________________________ further agree to the

following:

1. The INDUSTRY PARTNER shall inform immediately the ACADEME PARTNER of any
unacceptable behavior committed by the student trainee during the practicum period, such as
tardiness and absences.
2. The Student Trainee shall be personally responsible for any and all liabilities or damage to
property or injury to guests and employees of the INDUSTRY PARTNER which maybe
occasioned by their intentional and negligent acts while in the course of the training program.
3. The number of student trainees to be accepted by the INDUSTRY PARTNER shall be treated
on a case-to-case basis, subject to the mutual consent of both parties.

4. It is understood that no employer-employee relationship exist between the student trainees and
the INDUSTRY PARTNER. Furthermore, the INDUSTRY PARTNER shall not directly or
indirectly, enter into any kind of employer-employee relationship with any of the student
trainees during the duration of the training program and shall not hire any student trainee who
has not satisfactorily completed the training program. However, nothing herein shall prevent
the INDUSTRY PARTNER from securing the services of the students who have satisfactorily
completed the training program.

It is understood that this agreement shall take effect immediately upon signing hereof and shall
remain valid thereafter unless otherwise rescinded or revoked. Either party reserved the right to
terminate this agreement after thirty (30) days’ notice of its participation or involvement in the

49 | P a g e
program should evaluation show that the program has no appreciated benefits to either or both
parties or for any valid or justifiable reasons.

IN WITNESS WHEREOF, we both set our hand this ____ day of _____, 2018, in
________, __________, Philippines.

VISAYAS STATE UNIVERSITY

________________________________
Baybay City, Leyte Name and address of HTE

EDGARDO E. TULIN (Name of Host Training

Representative)
University President Position:
________________________

__________________________________
Signature of Student Trainee over Printed Name

Conforme:

_____________________________
Father’s Signature over Printed Name
Name
Date Signed: _________________
CTC Issued on: _______________
CTC Issued at: _______________
_________________________
Mother’s Signature over Printed
Date Signed: _____________
CTC Issued on: ________________
CTC Issued at: _________________

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Signed in the Presence of:

BEATRIZ S. BELONIAS ___________________________________

Vice President for Instruction Host Training Representative Witness

Position Title: __________________

MANOLO B. LORETO, JR.

Dean of Students

NANCY V. DUMAGUING
Head, DCHM

51 | P a g e
 ACKNOWLEDGEMENT

REPUBLIC OF THE PHILIPPINES)

______________________________) S.S.

BEFORE ME, a Notary Public for and in the City of _________ on this ___ day of
_____________, 2018, personally appeared:

NAME ID No. ID TYPE

EDGARDO E. TULIN P015724OA PASSPORT

_____________________ ______________ ______________
_____________________ _______________ ______________

Known to me to be the same persons who executed the foregoing instrument consisting of
four (4) pages including this page wherein this Acknowledgement is written, and acknowledged to
me that the same is their free and voluntary act and deed and those of the corporation/school they
respectively represent.

WITNESS MY HAND AND SEAL on the date and place above written.

NOTARY PUBLIC

Doc. No. ________;

Page No. ________;
Book No. ________;
Series of 20_

52 | P a g e
 APPENDIX 10
DEPARTMENT OF CONSUMER AND HOSPITALITY MANAGEMENT
College of Management and Economics
Visayas State University
Visca, Baybay City, Leyte
______________________________________________________________________________________

INDUSTRY PRACTICE INTERVIEW RUBRIC

Interviewee_________________________________ Date______________________
Establishment_______________________________________________

CRITERIA 3 2 1 0 SCORE
Respond to welcome Polite, gracious and Polite Barely No response
enthusiastic acknowledges
welcome
Introduction Spoke clearly and Spoke clearly and Spoke unclearly No introduction
confidently made eye contact and seldom made
eye contact
Posture Sat up straight, Sat up straight and Didn’t sit straight Sat awkwardly
leaned forward sometimes leaned all the time and
forward leaned forward
some of the time
Attire and grooming Dress appropriately Dress Dress less Dress
; well groomed appropriately but appropriately and inappropriately
less well groomed; less well groomed and poorly
or vice versa groomed
Response to small Responded Answered Answered with one Did not know
talk naturally, showed sometimes with word answers what to say
interest interest
Ability to questions were Uses English Rarely uses Answers
Communicate using fluently and frequently, English, answers questions in
English as the concisely answered answers were do not connect to vernacular, no
medium sometimes left questions explanation
hanging were made
Response to Knowledgeable, Answers were Answer were brief, Did not know,
questions about the showed you had brief but showed somewhat was unable to
position “done your knowledege of the uncertain answer
homework” position
Response to Informative, Gave some details Brief, no Nervous, unable
questions about self detailed about yourself elaboration to answer
Expressions of thanks Sincere, specific, Made eye contact Simply said No thanks
gracious and said thank you “Thank you” expressed
Closing Friendly and polite, Friendly and polite Polite but did not Did not know
affirmed interest in express interest in what to say
the industry practice the industry
practice
Exit Exited promptly Lingered briefly Did not exit Exited
promptly awkwardly
Overall Score ____
Recommendation: ______ready for OJT
______
Remarks:_______________________________________________________________

__________________________________
Signature of Interviewer over Printed Name

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