ALEX HASSELBERGER

A: 1950 DURFOR ST. PHILADELPHIA, PA 19145

C: 609 330 1703
E: ALEX.HASSELBERGER@GMAIL.COM

Education PHILADELPHIA UNIVERSITY, Philadelphia, PA

Bachelor of Science | May 2011
Major: Industrial Design
GPA: 3.4

Coursework Design I-VIII: Developed an understanding of the ins and outs of a product’s development cycle
Material Processes: Developed an understanding for manufacturing and materials
Ergonomic Studies: Analyzed human factors within design through research processes

Computer Skills Microsoft Office, Asana, JIRA, Confluence, Trello, Adobe Creative Suite, Sketch, Zeplin

Abilities and Adaptable, Resourceful, Desire to Learn, Honest, Patient, Empathetic, Presentations,
Experience Public Speaking, Storytelling, Design Sense, Mentoring, Delegation, Problem Solving

Employment Associate Product Manager | Urban Outfitters, Philadelphia, PA | August 2018 - Present
History Oversee design, development, and maintenance of internal enterprise applications used in stores
across the globe. Communicate between Brand stakeholders, IT, and product teams Lead new app
releases. Manage development backlog. Provide UX/UI mocks for feature updates and new
applications. Provide L3 support when issues arise with application functionality and document any
bugs or new feature possibilities. Perform QA and VQA responsibilities as needed.
Product Analyst | Urban Outfitters, Philadelphia, PA | April 2017 - August 2018
Translate business needs into feature requirements to define app design and guide development.
Work across disciplines to coordinate and delegate tasks necessary to ensure project completion.
Define analytic tags and provide UI guides for brands. Capture localizations and organized
translationdocuments for all three brand apps.
Interim Apple Administrator | Urban Outfitters, Philadelphia, PA | Setember 2016 - April 2017
Assumed role as Apple Administrator while role was vacant.
Assisted with rollout and updates of mobile and desktop MDM platforms for managing over 7000
devices worldwide. Managed all MDM responsibilities, including app rollouts, policy creation, and
DEP assignments. Create and share documentation to tier 1 and 2 support teams
IT Support Analyst | Urban Outfitters, Philadelphia, PA | February 2015 - April 2017
Provide support to over 500 Mac and iOS users, including executives, at URBN's navy yard campus
in Philadelphia, as well as retail support for brick and mortar retail. Deftly manage time, prioritize
critical tickets, and produce creative solutions to minimize impact on business. Work with Apple
Admin to create effective solutions and build better Apple infrastructure for URBN.
Genius | Apple, Ardmore, PA | November 2009 - November 2014
Deliver face to face customer support for Apple customers while achieving consistently high customer
satisfaction and personally accounting for over 15% of store's total Genius Bar traffic. Communicate
between our leaders and the team in an effort to keep us on time and focused on our priorities. Prior
to joining Apple's Family room team, spent a year and a half as a sales specialist providing
customer-specific sales support and subsequent product training.

Additional Youth Hockey Coach | Ed Snider Youth Hockey Foundation

Left Wing | Philadelphia Sharks Hockey Team
1st Place | Philadelphia University Sprint Project sponsored by SDI Technologies (Team Leader)
Finalist | URBN Hackathon 2018 (Presenter for group)