Aircraft Log Procedure Manual (ELB Version)

Aircraft Log Procedure Manual (ELB Version)
Cover Sheet
Aircraft Log Procedure Manual (ALPM)

Issue 1 / Revision 3
Swiss International Air Lines Ltd.

AOC Number: CH-1006
Swiss Global Air Lines Ltd.

AOC Number: CH-1044
Responsible for release and content:

Operations Engineering
ZRHS/SLES
8058 Zurich-Airport
Switzerland
Phone : + 41 44 564 41 34
Mail : operations.engineering@swiss.com
Effective : 15.05.17
Cover Sheet
INTENTIONALLY LEFT BLANK
Effective : 15.05.17
Table of Content
Introduction
1. Handbook concept and structure ....................................................................................................... 1
2. ALPM Amendment Procedures ........................................................................................................... 1
3. Approval Signatures............................................................................................................................. 2
4. Effective Pages ..................................................................................................................................... 3
5. Transmittal Letters ............................................................................................................................... 4
6. Amendment Record of TR ................................................................................................................... 4
7. Highlights of Revision .......................................................................................................................... 5
8. Distribution List .................................................................................................................................... 5
9. Way of Distribution ............................................................................................................................... 5
10. Abbreviations ........................................................................................................................................ 6
Aircraft Log
1. General .................................................................................................................................................. 7
1.1 Electronic Log Book.............................................................................................................................. 8
1.2 Additional Documentation and Special Forms...................................................................................... 8
2. Electronic Log Book (ELB) description .............................................................................................. 9
2.1 General ................................................................................................................................................. 9
2.2 Hardware .............................................................................................................................................. 9
2.2.1 Storage and handling of ELB.............................................................................................................. 9
2.2.2 Surface and Router features............................................................................................................. 10
2.2.3 Powering ELB and Router up / down................................................................................................ 11
2.2.4 Charging ........................................................................................................................................... 11
2.2.5 Handling of defective ELB or Router ................................................................................................ 11
2.2.6 Exchange of the Cabin device into a Cockpit device........................................................................ 11
2.3 Software.............................................................................................................................................. 12
2.3.1 Windows functions............................................................................................................................ 12
2.3.2 ELB Home Screen ............................................................................................................................ 13
2.3.3 A/C Status without login.................................................................................................................... 14
2.3.4 ELB Login (Cockpit or Maintenance) ................................................................................................ 15
2.3.4.1 ELB Login request .......................................................................................................................... 15
2.3.4.2 ELB login procedure ....................................................................................................................... 15
2.3.4.2.1 Standard login .............................................................................................................................. 15
2.3.4.2.2 Password is forgotten or does not work........................................................................................ 16
2.3.4.2.3 Emergency ELB login access ....................................................................................................... 16
2.3.5 Communication between Cockpit device and Cabin device ............................................................. 17
2.3.6 ELB Initial Setup ............................................................................................................................... 17
2.3.6.1 Setup a new Device (Cockpit or Cabin).......................................................................................... 17
2.3.6.2 Register as Cockpit device ............................................................................................................. 18
2.3.6.3 Register as Cabin device................................................................................................................ 19
3. Cockpit Mode ...................................................................................................................................... 20
3.1 General ............................................................................................................................................... 20
3.2 A/C Status........................................................................................................................................... 21
3.2.1 General ............................................................................................................................................. 21
3.2.2 Detailed description of A/C Status .................................................................................................... 22
3.2.2.1 Upper part of A/C Status screen..................................................................................................... 23
3.2.2.2 Open defects / Pilot Accepted Open Defects / Deferred Defects ................................................... 23
3.2.2.3 Briefing Cards ................................................................................................................................. 23
3.2.2.4 Additional Info ................................................................................................................................. 23
3.2.2.5 A/C Information on lower part of the screen ................................................................................... 23
3.3 Flight Initialization ............................................................................................................................... 24
3.4 PFC (Preflight Check)......................................................................................................................... 25
3.4.1 PFC status icon ................................................................................................................................ 25
3.4.2 PFC AR1 / A32FAM / BCS1 / BCS3................................................................................................. 25
Effective : 22.03.16 Table of Content - Page I

Table of Content
3.4.3 PFC A330 / A340 / B777 .................................................................................................................. 25

3.4.4 PFC entry by crew ............................................................................................................................ 25
3.5 Fuel Uplift (Refueling Data) ................................................................................................................ 26
3.6 Aircraft Acceptance............................................................................................................................. 27
3.6.1 Acceptance on A/C Status Page using OK Button ........................................................................... 27
3.6.2 Acceptance on Flight Init Page ......................................................................................................... 27
3.7 Inflight overview .................................................................................................................................. 28
3.8 Complaints.......................................................................................................................................... 29
3.8.1 Enter a new Complaint ..................................................................................................................... 29
3.8.1.1 General ........................................................................................................................................... 29
3.8.1.2 Enter a new Pilot Complaint ........................................................................................................... 30
3.8.1.3 Enter a new Cabin Complaint ......................................................................................................... 31
3.8.2 Complaint detailed view.................................................................................................................... 32
3.8.2.1 Open complaint detailed view......................................................................................................... 32
3.8.2.2 Deferred complaints detailed view.................................................................................................. 33
3.8.3 Review Complaints ........................................................................................................................... 34
3.8.3.1 General ........................................................................................................................................... 34
3.8.3.2 Edit Complaint ................................................................................................................................ 35
3.8.4 Accept Open Complaint.................................................................................................................... 36
3.8.5 Additional Infos (Forms).................................................................................................................... 37
3.8.6 Handling of Complaints / Defects ..................................................................................................... 38
3.8.6.1 AR1 / A32FAM / BCS1 / BCS3 ....................................................................................................... 38
3.8.6.2 A330 / A340 / B777......................................................................................................................... 38
3.9 DE / ANTI-ICING ................................................................................................................................ 39
3.9.1 General ............................................................................................................................................. 39
3.9.2 De-/anti-icing reported via ACARS ................................................................................................... 39
3.9.3 De-/anti-icing not reported via ACARS ............................................................................................. 40
3.10 Engine Overspeed Shutdown Test (for AR1 only).............................................................................. 41
3.10.1 Test OK............................................................................................................................................. 41
3.10.2 Test Not OK ...................................................................................................................................... 42
3.11 Autoland statistics............................................................................................................................... 43
3.12 Remaining Fuel On Board .................................................................................................................. 44
3.13 Diversion............................................................................................................................................. 45
3.14 Close Flight......................................................................................................................................... 45
3.15 Flight History....................................................................................................................................... 46
3.16 Devices ............................................................................................................................................... 47
3.17 Back to Maint. ..................................................................................................................................... 48
3.18 Backup Procedures ............................................................................................................................ 49
3.18.1 Synchronization fails on Aircraft Acceptance.................................................................................... 49
4. Cabin Mode ......................................................................................................................................... 50
4.1 General ............................................................................................................................................... 50
4.2 Inflight Cabin Status............................................................................................................................ 51
4.3 Complaints.......................................................................................................................................... 52
4.3.1 New cabin complaint......................................................................................................................... 52
4.3.1.1 General ........................................................................................................................................... 52
4.3.1.2 LOPA Text Block Picker ................................................................................................................. 53
4.3.1.3 Free text.......................................................................................................................................... 57
4.3.2 Handling of complaints ..................................................................................................................... 57
4.4 Release of Cabin Log ......................................................................................................................... 57
5. Maintenance Mode.............................................................................................................................. 58
5.1 General ............................................................................................................................................... 58
5.2 Maintenance Overview ....................................................................................................................... 59
5.2.1 General ............................................................................................................................................. 59
5.2.1.1 A/C Information on lower part of the screen ................................................................................... 59
Effective : 22.03.16 Table of Content Page - II

Table of Content
5.3 Open defects ...................................................................................................................................... 60

5.3.1 Complaint detail ................................................................................................................................ 60
5.3.2 Add complaint reference................................................................................................................... 61
5.3.3 Enter new action ............................................................................................................................... 62
5.3.3.1 Enter ATA chapter and action text.................................................................................................. 63
5.3.3.2 Enter working time .......................................................................................................................... 63
5.3.3.3 Enter references ............................................................................................................................. 63
5.3.3.4 Enter part replacement ................................................................................................................... 63
5.3.3.5 Enter Part interchange.................................................................................................................... 64
5.3.3.5.1 Swapping (interchange) Policy ..................................................................................................... 64
5.3.3.5.2 Enter Part Interchange.................................................................................................................. 64
5.3.3.6 Inspections..................................................................................................................................... 65
5.3.3.6.1 General ......................................................................................................................................... 65
5.3.3.6.1 Inspection Required...................................................................................................................... 65
5.3.3.6.2 Independent Inspection Required................................................................................................. 66
5.3.3.6.3 Issue inspection ............................................................................................................................ 66
5.3.3.7 Closing action ................................................................................................................................. 67
5.3.4 Transfer ............................................................................................................................................ 68
5.3.4.1 General ........................................................................................................................................... 68
5.3.4.2 Add Transfer ................................................................................................................................... 69
5.3.4.2.1 Transfer Data............................................................................................................................... 70
5.3.4.2.2 Deferral Reason............................................................................................................................ 70
5.3.4.2.3 Limitation ...................................................................................................................................... 70
5.3.4.2.4 Action Text.................................................................................................................................... 70
5.3.4.2.5 Enter planning data ...................................................................................................................... 70
5.3.4.2.6 Repetitive Inspection Required..................................................................................................... 70
5.3.4.2.7 Sign .............................................................................................................................................. 70
5.3.5 Quicktransfer .................................................................................................................................... 71
5.3.6 Closure ............................................................................................................................................. 72
5.3.7 New Complaint / Workorder.............................................................................................................. 73
5.3.7.1 Enter Maintenance Finding / Cabin complaint ................................................................................ 74
5.4 Deferred Items .................................................................................................................................... 75
5.4.1 General ............................................................................................................................................. 75
5.5 Oil / hydraulic fluid refill....................................................................................................................... 76
5.5.1 Enter Service Fluid uplift................................................................................................................... 76
5.5.1.1 History............................................................................................................................................. 77
5.5.1.2 Hydraulic Fluid ................................................................................................................................ 77
5.5.1.3 Engine Oil ....................................................................................................................................... 77
5.5.1.4 IDG Oil ............................................................................................................................................ 77
5.5.1.5 APU Oil ........................................................................................................................................... 77
5.5.2 ETOPS requirement / A330 and B777 only ...................................................................................... 77
5.5.3 Critical Task Re-Inspection............................................................................................................... 77
5.6 Fuel..................................................................................................................................................... 78
5.7 PFC (Pre Flight Check)....................................................................................................................... 79
5.7.1 General ............................................................................................................................................. 79
5.7.2 Daily Check and Weekly Check........................................................................................................ 79
5.8 Structure (Dent & Buckle chart) .......................................................................................................... 80
5.9 Maintenance Release to Service ........................................................................................................ 81
5.9.1 General ............................................................................................................................................. 81
5.9.2 Release to Service issued on Aircraft Certificate of Release to Service .......................................... 81
5.9.3 Release to Service issued in the ELB............................................................................................... 82
5.9.3.1 W/O ready for CRS......................................................................................................................... 82
5.9.3.2 Issue CRS....................................................................................................................................... 83
Effective : 22.03.16 Table of Content - Page III

Table of Content
6. Backup Aircraft Logbook ................................................................................................................... 84

6.1 General ............................................................................................................................................... 84
7. Additional Documentation ................................................................................................................. 85
7.1 Aircraft Certificate of Release to Service and Maintenance Statement .............................................. 85
7.2 Smell / Smoke Malfunction Report ..................................................................................................... 85
7.3 Aircraft Type Specific information ....................................................................................................... 85
8. Special Forms ..................................................................................................................................... 86
8.1 MEL Rectification Interval Extension .................................................................................................. 86
8.2 Special Permit for Flight below Company MEL .................................................................................. 86
8.3 Permit to Fly........................................................................................................................................ 86
8.4 Maintenance Request for PIC Action.................................................................................................. 87
Annex I (Examples of additional Documentation)
1. Aircraft Certificate of Release to Service ......................................................................................... 89
2. Smell / Smoke Malfunction Report.................................................................................................... 90
Annex II (Examples of Special Forms)
1. MEL Rectification Interval Extension................................................................................................ 91
2. Special Permit for Flight below Company MEL ............................................................................... 92
3. Maintenance Request for PIC Action ................................................................................................ 93
4. Permit to Fly Documents ................................................................................................................... 94
Effective : 22.03.16 Table of Content Page - IV

Introduction
Introduction
1. Handbook concept and structure
The ALPM includes:
- Cover page
- Introduction part
- Aircraft Log System part
- Annex I / II containing examples of additional documents
The ALPM provides information to all users of the Aircraft Log System using the Electronic Log Book (ELB)
system and specifies binding instructions for all flight crews and all Part 145 maintenance personnel who are
involved either in rectifying defects and/or in releasing the aircraft back to service.
The content of the ALPM is valid for:
- SWISS International Air Lines (SWR) and
- SWISS Global Air Lines (SWU)
This Manual will become effective on 15.05.17 and is Issue No. 1 / Rev 3 of the ALPM (ELB Version). In case
of any further questions regarding content, updates and distribution please contact: ZRHS/SLES or mail to:
operations.engineering@swiss.com
- © Copyright Swiss International Air Lines. All rights reserved.
2. ALPM Amendment Procedures
The responsibility for the control and issuance of the ALPM to competent authority (FOCA) for approval for
revisions is with the SWR / SWU Postholder CA.
ALPM Revisions, Notification of Revision and a Revision Highlights (brief explanation of revision basis) which
are in Electronic format, will be issued via E-Mail according the distribution list.
Additions and/or revisions are indicated by a change bar adjacent to the change, in the right column of the
page. What kind of revisions have been done will be denoted at 4. Effective Pages / Page 3" by the following
letters.
- R = Revised page or content
- N = New page or content
- D = Deleted page or content
Establishment of revisions as well as distribution of the ALPM are controlled by the Postholder CA or his
deputy. Each revision is numbered and distributed after FOCA approval, with a Transmittal Letter providing the
necessary insert instructions. The Revision must be reported on the Revision Record. An acknowledgment
system is established in order to confirm that all ALPM holders have received the revised version and/or have
access to the AMOS.
Amendment Record
Keep the manual up-to-date by inserting all revisions immediately and checking that all sheets mentioned on
5. Transmittal Letters / Page 4 have been received.
Transmittals are numbered consecutively. When received, the number will be crossed out on this record.
The "Insert Date" column may be used for control purposes at your own discretion. A break in the sequence of
Transmittal number indicates that a particular Transmittal has not been received and the Manual Holder
immediately requests it from ZRHS/SLES.
Temporary revisions
Changes of the ALPM may be published as a Temporary Revision (TR) if subject of revision does not affect
the Continuing Airworthiness Management Procedures and procedures not in accordance to EASA.
Temporary Revisions are published with a watermark, inserted in front of the affected original pages.
A temporary revision does not require formal FOCA approval, but shall be distributed to FOCA.
When TR pages are introduced in this manual, the "List of Effective Pages" is not amended. The Temporary
Revision must be reported on "6. Amendment Record of TR / Page 4". All Temporary Revisions with issue date
proceeding the normal revision dates are not automatically deleted. Temporary Revisions may not be removed
unless instructed accordingly by the Transmittal Letter of a normal revision.
Effective : 15.05.17 Introduction - Page 1

Introduction
3. Approval Signatures

Introduction
4. Effective Pages
Page Rev Date Page Rev Date Page Rev Date
Cover R 15.05.17 40 - 15.01.16 84 - 15.01.16
I - 22.03.16 41 - 15.01.16 85 - 15.01.16
II - 22.03.16 42 - 15.01.16 86 - 15.01.16
III - 22.03.16 43 - 22.03.16 87 - 15.01.16
IV - 22.03.16 44 - 15.01.16 88 - 15.01.16
1 R 15.05.17 45 - 15.01.16 89 R 15.05.17
2 R 15.05.17 46 - 22.03.16 90 R 15.05.17
3 R 15.05.17 47 - 15.01.16 91 R 15.05.17
4 R 15.05.17 48 R 15.05.17 92 R 15.05.17
5 R 15.05.17 49 - 15.01.16 93 R 15.05.17
6 - 15.01.16 50 - 15.01.16 94 R 15.05.17
7 - 15.01.16 51 - 15.01.16 95 - 15.01.16
8 - 22.03.16 52 - 15.01.16 96 - 15.01.16
9 - 15.01.16 53 - 15.01.16
10 - 15.01.16 54 - 15.01.16
11 - 15.01.16 55 - 15.01.16
12 - 15.01.16 56 - 15.01.16
13 - 15.01.16 57 - 15.01.16
14 - 15.01.16 58 - 15.01.16
15 - 22.03.16 59 - 15.01.16
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17 - 22.03.16 61 - 15.01.16
18 - 15.01.16 62 - 15.01.16
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22 - 22.03.16 66 - 15.01.16
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24 - 22.03.16 68 - 15.01.16
25 R 15.05.17 69 - 15.01.16
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34 - 15.01.16 78 - 15.01.16
35 - 22.03.16 79 - 15.01.16
36 - 15.01.16 80 - 15.01.16
37 - 15.01.16 81 R 15.05.17
38 R 15.05.17 82 - 15.01.16
39 - 22.03.16 83 - 15.01.16
Effective : 15.05.17 Introduction Page 3

Introduction
5. Transmittal Letters 6. Amendment Record of TR
No. Issue Date Date Inserted By No. Issue Date Date Inserted By
1 01.11.15 01.11.15 OFES 1
2 15.01.16 15.01.16 OFES 2
3 22.03.16 22.03.16 OFES 3
4 15.05.17 15.05.17 S/SLES 4
5 5
6 6
7 7
8 8
9 9
10 10
11 11
12 12
13 13
14 14
15 15
16 16
17 17
18 18
19 19
20 20
21 21
22 22
23 23
24 24
25 25

Introduction
7. Highlights of Revision
Major changes:
- Added Maintenance Request for PIC Action on 3.8.6 Handling of Complaints / Defects / Page 38
- Clarified 3.17 Back to Maint. / Page 48
- Revised 5.9.2 Release to Service issued on Aircraft Certificate of Release to Service / Page 81 to state
that a release to service issued on a Certificate of Release to Service is only required for C-Checks or
higher.
Replaced CRS Form on A/C Status example and on 1. Aircraft Certificate of Release to Service / Page 89.
- Replaced updated Form see “Annex I - 2. Smell / Smoke Malfunction Report” on page 90
- Replaced all updated Forms / Annex II (Examples of Special Forms) / Page 91
Minor changes:
- Updated Business Units Codes
- Added BCS3
8. Distribution List
No. Holder
1 ZRHS/LF Swiss Global Air Lines (incl. all Flight Crew Members)
2 ZRHS/OF Swiss International Air Lines (incl. all Flight Crew Members)
3 ZRHS/TEA Technical Documentation Department (publication in AMOS)
4 FOCA Section STLO + OPS
5 ZRHS/LSET Technical Pilots
6 ZRHS/TQM Swiss Process Landscape (SPL)
7 EDW Edelweiss Air
9. Way of Distribution
The ALPM will be sent to the above mentioned recipients.
The distribution can be through email directly or as described below.
Distribution Technical Department
Each recorded ALPM holder will be advised by the Technical Library TEA via e-mail accordingly.
The e-mail shall summarize the changes introduced with the new revision and has the new revision of the
ALPM attached.
The e-mail shall furthermore request the recorded holder that:
- he has to discard the old ALPM version.
- he has to check his access to AMOS (if designated).
Publishing
Every FOCA approved Revision of the ALPM will be published in AMOS and on the SWISS Process
Landscape (SPL) where all holders can retrieve the ALPM if necessary.
SWISS AMOS Path:
• Web-Drive/100 Library/50 SWISS Manuals/00 Linestation Documents/20 General Documentation
SWISS Swiss T Process Landscape / Continuing Airworthiness
• S/TO-S/LM-01.03 Flight Log & Tech Log
Distribution Flight Crew Members
Publishing
Every FOCA approved Revision of the ALPM will be published in the PEGMA Library. All Holders will be
informed and can retrieve the ALPM via the PEGMA Library. Old ALPM versions need to be deleted.

Introduction
10. Abbreviations
A M
A/C Aircraft MCC Maintenance Control Center
ACMS Aircraft Condition Monitoring System MEL Minimum Equipment List
ADD Acceptable Deferred Defect MMEL Master Minimum Equipment List
AIDS Aircraft Integrated Data System MO Maintenance Organisation
ALPM Aircraft Log Procedure Manual N
AMM Aircraft Maintenance Manual NIL No Item Listed
AMOS Aircraft Maintenance and Engineering NOC Network Operations Control
System
AOC Air Operators Certificate O
AOG Aircraft on Ground OEM Original Equipment Manufacturer
APU Auxiliary Power Unit OM Operations Manual
ATA Air Transport Association OSI Operation Significant Item
B P
B/C Briefing Card NPCA Nominated Person for Continuing
BSL Basel Airworthiness
PFC Pre-Flight Check
C
PIC Pilot in Command
CAME Continuing Airworthiness Management
PIREP Pilot Report
Exposition
C/B Circuit Breaker R
CDL Configuration Deviation List Reg Registration
CFDS Centralized Fault Display System RTO Rejected Take Off
CMM Component Maintenance Manual RTS Release to Service
CRS Certificate of Release to Service S
E SPL SWISS Process Landscape
EASA European Aviation Safety Agency SRM Structure Repair Manual
ELB Electronic Logbook SWR Swiss International Air Lines Ltd.
ETOPS Extended twin-engine operations SWU Swiss Global Air Lines Ltd.
F T
FH Flight Hours TAC Total Aircraft Cycles
FIN Functional Identification Number TAH Total Aircraft Hours
FOCA Federal Office for Civil Aviation TOI Transitory OPS Information
FSSMT Flight Safety Sensitive Maintenance Task TQ Quality Assurance Technical Division
I TX RSN Transfer Reason
IAS Indicated Airspeed U

I.A.W In accordance with UTC Universal Time Coordinated
L W
LOPA Layout of Passenger Accommodations WO Workorder
LMPM Line Maintenance Procedure Manual

Aircraft Log
Aircraft Log
1. General
The Aircraft Log in use with Swiss International Air Lines (SWR) and Swiss Global Air Lines (SWU) is designed
to allow recording of flight data, defects, malfunctions and maintenance performed on the aircraft to which it
applies whilst the aircraft is in operation between any scheduled maintenance inspections.
In addition it includes maintenance information required by the flight crew and it is used for the recording of
operational information relevant to flight safety.
The flight data information includes:
- Execution of the PFC and accepting of the aircraft
- De- and anti-icing treatment
- Autoland statistics
- Some information about aircraft specific operational tests
- Fuel uplift before flight and remaining fuel after flight
The continuing airworthiness information includes:
- The flight crew observations and remarks as a result of aircraft operation in service including the aircraft,
engines, components and system technical status
- Defects or incidents affecting airworthiness
- All open MEL/CDL items
- All outstanding rectifications of acceptable deferred defects (ADD) that affect the operation
- All maintenance performed by maintenance organisations
- Defect rectification action taken and associated responses to crews requests and/or remarks
- Scheduled maintenance inspections performed
- The current aircraft certificate of release to service
- Next due scheduled maintenance inspections / check
- Oil refill information
- And in addition in following cases an entry is required:
• every tripped circuit breaker or computer reset
• number of landings made on training or maintenance check flights (if more than one)
• all Rejected Take-off's (RTO) including reason, rejection speed (IAS), actual take-off mass and brake
peak temperature
• aircraft type specific entries (e.g. AIDS / ACMS printouts)
• spare material such as printer paper needed to be restocked
All entries in the ELB shall be made in English and in capital letters.
Entries in the Aircraft Log shall be current and cannot be erased. Errors can only be corrected as long as a
flight is in the open mode. This has to be done by the same person who made the entry and can not be done
by a different person.
The Aircraft Log consists of:
- the Electronic Log Book (ELB)
- Additional Documentation and Special Forms.
Effective : 15.01.16 Aircraft Log - Page 7

Aircraft Log
1.1 Electronic Log Book

The Electronic Log Book (ELB), an integrated part of the Aircraft Log, consists of:
- two electronic devices, a flight deck device (master ELB) and a cabin device (slave ELB)
- a defined number of memory sticks, required for the backup in case of synchronisation problems.
On the flight deck device following modes are available:
- Cockpit mode
- Maintenance mode
On the flight deck device the aircraft status is available and contains:
- open defects
- MEL/CDL relevant Deferred Items as well as the non MEL/CDL relevant Deferred Items which are of
importance for the crew
- Briefing Cards
- cabin items
- recently closed items
- Additional Info (e.g. dent and Buckle Chart and Aircraft Certificate of Release to Service and Maintenance
Statement).
- Flight history
On the cabin device following modes are available:
- Cabin mode
- Maintenance mode
1.2 Additional Documentation and Special Forms
The Additional Documentation consists of a folder with the following forms:
- Smell / Smoke Malfunction Report
- aircraft type specific forms and information
- Backup Aircraft Logbook, consisting of a defined number of paper slip sets
Supplementary to the Additional Documentation the following Special Forms may be appended to the
Additional Documentation if required:
- MEL Rectification Interval Extension
- Maintenance Request for PIC Action
- Special Permit for Flight below Company MEL
- Permit to Fly (Flight below Master MEL)

Aircraft Log
2. Electronic Log Book (ELB) description

2.1 General
Normally two ELB (Electronic Log Book) devices are stored on the aircraft, a cockpit device and a cabin device.
The cockpit device is the master device and the cabin is the slave device.
The ELB’s are dedicated to an aircraft registration and details such as registered company name and address,
aircraft type and international aircraft registration marks, flight number, date and place of take-off and landing
are either stored on the ELB itself or is retrieved from AMOS everytime a synchronization with the server takes
place.
Some data may be altered if it becomes necessary due to an aircraft change, where the scheduled flight does
not correspond to the actual flight.
Block times are not mentioned in the Flight Log because they are transmitted via ACARS. The running total of
flight hours and cycles are available in AMOS and on the A/C Status on the ELB when synchronized.
If ACARS is not available, take-off-, flight- and landing-times are registered from the aircraft movement
messages system and are stored the same way as the data transmitted by ACARS.
Hours and cycles to the next scheduled maintenance or out of phase maintenance of aircraft and component
changes adherent to the maintenance program are available in AMOS.
Cockpit ELB uses a brown cover Cabin ELB uses a blue cover
2.2 Hardware
2.2.1 Storage and handling of ELB
Whenever the ELB is not in use, it shall be placed in the allocated space defined per aircraft type in the
Operations Manual C / IFL - Supplementary Information / Content Aeroplane Library.
Aircraft Cockpit Cabin
AVRO EFB Stowage BOX LH Side Compartment 102
A320 Documentation Stowage CMD side (QRH box) A32X Compartment 03
or aft side console RH (charging) A32XP Compartment 26
A330 Documentation Stowage CMD side (QRH box) VCC S05
or CMD side console RH (charging)
A340 Documentation Stowage CMD side (QRH box) VCC 02
VCC 05 (JMG + JMH only)
B777 Observers Console Miscellaneous Stowage Pursor Workstation lower compartment
Bombardier Integrated in Class 2 EFB TBD
When the ELB is in use it shall be handled with the appropriate care and placed on locations where it is
protected from water or dirt.
For handling an stowage refer to OM C IFL Supplementary Information 4 ELB and Router.

Aircraft Log
2.2.2 Surface and Router features
78 9 10
3 4 5 6
1 Power button - ON or wake see “2.2.3 Powering ELB and Router up / down” on page 11
2 Volume not used
3 Headset jack not used
4 Micro SD card port see “2.2.6 Exchange of the Cabin device into a Cockpit device” on page 11
5 Charging port (36W) see “2.2.4 Charging” on page 11
6 USB 3.0 port see “3.18 Backup Procedures” on page 49
7 GSM Network connection Green: Strong / Orange: Weak / Red: No signal
8 Wi-Fi indicator Green: Wi-Fi turned on
9 Battery indicator Green: Sufficient battery
Blinking green: Charging the battery
Red: Low battery
10 Power button Press and hold to turn on / off

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2.2.3 Powering ELB and Router up / down

When the surface tablet and the Router are switched on, the ELB software automatically starts and the WIFI
attempts to connect to the network router. Other applications are not available as they are not intended to be
used.
On or wake Press and release the power button on your Surface.
Note : If nothing happens, connect the power supply and press the power button again.
Off or shut down Press the WINDOW button and select the shut down icon.
Press and hold the power button until “slide to shut down appears” on the screen.
Flight / Ground Mode Press the WIFI symbol on the bottom and select flight or ground mode.
2.2.4 Charging
In general the ELB devices are charged by maintenance and handed over to the crew fully charged. In cases
when a device is not charged, it is possible to charge it in the cockpit on the 28 V outlets with a dedicated
charging cable and a connector with two USB plugs. Plug the power cord into the electrical outlet provided in
the cockpit or in the cabin. Then connect the power connector to the charging port (either direction is good).
A light appears when Surface is getting power.
The router may be charged using a 115V or a USB connector.
Surface Router
Charging process shall be handled according OM C IFL Supplementary Information, chapter 'ELB'
2.2.5 Handling of defective ELB or Router
Defective ELB or Router shall be handled according:
- OM C IFL Supplementary Information, chapter 'ELB and Router’.
2.2.6 Exchange of the Cabin device into a Cockpit device
In case the cockpit device cannot be used anymore, the cabin device can be switched into a cockpit device.
In ZRH/GVA call MCC to replace the device. If on an outstation or if no spare device is available, apply the
following exchange procedure:
Note : This action is not reversible without maintenance action.
The new cockpit device is fully functional after the exchange.
Complaints stored on the Cabin device after the last synchronisation with the Cockpit device will be lost.
1. Remove the Mini SD Card from the back of the Cockpit device (underneath the flap) and insert it into the
Cabin device.
2. On the Cabin device Home Page, select: Admin Mode
3. Select: Switch to Cockpit
4. Enter your personal User and Password and select Switch
5. Select OK
• The Software will now shut down and has to be restarted again
• Disregard the red NETWORK DOWN indication, synchronisation with the ground is still available.
6. Open a new Complaint and state the activation of the Cabin device as Cockpit device

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2.3 Software
2.3.1 Windows functions
When the Surface Tablet was switched off or the ELB software was closed, the screen (Desktop) on the left is
shown. From there the ELB software can be started using the ELB shortcut or alternatively by selecting the
START button (5) on the bottom of the device followed by the ELB icon on the start screen.
Most WINDOWS functions are disabled but some may be used. The charms (in black bar on the right side of
the screen) are only shown if you swipe in from the right edge with a finger.
Desktop Start screen
1
3
4
5
6
7
5 8 9 5
1 ELB software see “2.3.2 ELB Home Screen” on page 13
- on desktop double click to start the ELB
- on Start screen click to start the ELB
2 Crossmos-easy-config-tool see “2.3.6 ELB Initial Setup” on page 17
3 Search not used
4 Share not used
5 Start takes you to the Start screen or to the last app you were using
6 Devices not used
7 Settings following functions may be used
- WIFI symbol Flight mode ON / OFF
- Speaker normally muted
- Screen to adjust brightness
- Power Shut down / Restart
Note : Other functions may not be used.
8 WIFI symbol Flight mode ON / OFF
9 Battery symbol shows the status
Note : If you click on the symbol, percentage is shown.

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2.3.2 ELB Home Screen

When the ELB’s are powered and not in standby mode, they automatically show the HOME screen.
They look slightly different but are similar in handling as the selection of an icon allows to go to the dedicated
modes.
Cockpit device (Master ELB) Cabin device (Slave ELB)
7 7
1 2 1
4 5 4
1 Maintenance see “2.3.4 ELB Login (Cockpit or Maintenance)” on page 15

2 Cockpit see “2.3.4 ELB Login (Cockpit or Maintenance)” on page 15
3 Cabin see “4. Cabin Mode” on page 50
4 Admin Mode access for Administrators or
see “2.2.6 Exchange of the Cabin device into a Cockpit device” on page 11
5 A/C Status see “2.3.3 A/C Status without login” on page 14
6 Temp Access see “2.3.4.2.3 Emergency ELB login access” on page 16
7 X close ELB software

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2.3.3 A/C Status without login

The aircraft status without login allows SAFA inspectors or other persons to view important information such
as the registered company name and address, the Dent & Buckle Chart and the flight history stored on the ELB.
Note : All information is read only and shows the same information as if logged in.
Company name and address are only shown on this page.
For other details on the A/C Status page see:
- 3.2 A/C Status” on page 21
- 3.15 Flight History” on page 46

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2.3.4 ELB Login (Cockpit or Maintenance)

2.3.4.1 ELB Login request
Authorized ELB users will receive a webadress with an activation code login through company email with an
instruction how to create a password via the Web-based platform.
- All LX Maintenance personnel that require access to the ELB will automatically receive the activation code
as soon a Part 145 Company Authorization is granted by TQ.
- All Line Maintenance Providers that require access to the ELB shall follow the procedure stated in the
LMPM.
- All Base Maintenance Providers that require access to the ELB shall contact the LX REP.
- All LX Cockpit personnel will automatically receive an email with a link to the webportal to set their
password, as soon they are listed as Cockpit Crew in SAP by HR.
2.3.4.2 ELB login procedure
2.3.4.2.1 Standard login
The Login Screen is used for the Cockpit and the Maintenance Mode only.
1 2
5
6 7 8
1 NETWORK/BACK UP/SYNC SYMBOL Indication about Network/Backup state

2 SYNC ICON Start synchronization with ground server
Note : This will also synchronize user accounts.
3 User enter user ID
4 Password enter password
5 Login select to authenticate
6 Home icon Logout and return to the HOME screen
Note : The icon is shown on all screens
7 Help icon opens the eLB Help function
Note : The icon is shown on all screens and provides help on the dedicated inputs on the screen. In case of
differences to this manual, the ALPM is the master document and reference.
8 Close icon closes the HELP function

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2.3.4.2.2 Password is forgotten or does not work

Option 1: If the password has been forgotten, it can be reset via the web portal.
- https://swr.crossmos.de
Option 2: If the password has been forgotten and access by a known user is required right away (option 1 not
possible):
- Contact MCC via phone (+41 44 564 4044) and give them your current user name.
- A new password will be sent via ACARS to the aircraft.
- Select Maintenance or Cockpit Mode on the ELB and initiate a Synchronization on the top RH corner
- If synchronization does not work, the Emergency ELB login process described below shall be used.
- On the next opportunity, the password shall be reset using the option on the web portal
2.3.4.2.3 Emergency ELB login access
In case a ELB login is required right away and the Password is forgotten procedure described above does not
work, as unknown new User requires access or a synchronization is not possible
- Contact MCC via phone (+41 44 564 4044)
- Give them the following information:
• Current user name
- Or for a unknown new User:
• full name, Company name, staff ID, personal or company email address
- MCC will send a token via ACARS to the aircraft.
- On the Tablet select Temp. Access:
4
5
6
1 Login enter the User received from MCC
2 Enter new temporary password enter a Password of your choice
3 Repeat password re-enter the Password
4 Enter Token for: @ HB-XXX enter the Token code received from MCC
5 Validate select
6 Create when validated, select
The User is now active for this aircraft only, for a period of 72 hours.

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2.3.5 Communication between Cockpit device and Cabin device

To enable communication between the cockpit and the cabin device it is important to strictly adhere to the
following process:
1. Cabin device: Connect to WLAN and select the 'Start' button any time before the cockpit device is switched
to flight mode, which is shortly before engine start.
2. Start router.
3. Cockpit device: Connect to WLAN and work through the normal workflow including 'Accept Aircraft'.
4. (The sync process after 'Accept aircraft' on the cockpit device is a condition to open new cabin complaints
on the cabin device.)
5. Switch cockpit and cabin device to flight mode and router off before engine start.
6. Inflight the entry of new complaints is possible on both devices without restriction.
7. When no more cabin complaints have to be entered select the 'finish' button on the cabin device. This can
be done in flight or on ground (after the landing).
8. Start router and WLAN on both devices after the landing when the engines are shut down.
9. Cabin complaints are transferred to the cockpit device and can be reviewed by the CMD.
10.The CMD closes the flight on the cockpit device.
(Selection of the 'finish' button on the cabin device and a WLAN connection is a condition for the 'close
flight' action on the cockpit device).
2.3.6 ELB Initial Setup
A new ELB Device from the store must be setup initially before it can be used for the first time.
2.3.6.1 Setup a new Device (Cockpit or Cabin)
Start the device normally.
1 6
5
1 Select “crossmos-easy-config-tool” shortcut see “2.3.1 Windows functions” on page 12

2 New Master IP address enter the IP adress of the device
Note : The IP address can be found under the flap on the back of the dedicated device.
3 Mode select “CABIN” or “COCKPIT” from the dropdown list
Note : Once selected and saved, it is no longer possible to revert it into a Cockit device or vice versa !
4 Password enter Password and Save
Note : The Password is provided with the new ELB or can be requested from MCC.
5 Old Master IP check that Old Master IP shows same as New Master IP
6 Close application select

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2.3.6.2 Register as Cockpit device

To register the device, start the ELB application from the desktop, ensure the Router is ON and the device has
WLAN connection.
1 Admin Mode select

2 Register select
3 A/C Registration enter aircraft the ELB will be used (in Capital Letters)
Note : Once saved, it is not possible to change the Aircraft without a shop visit of the ELB
4 User and Password enter your own user Password and select Register device
5 Sync select
Note : The ELB will now download all data for the selected aircraft from the Server.When finished select the
Home Button.
The Cockpit device is now ready for use.
If a new Cabin device is also installed:
- setup the Cabin device.
• see “2.3.6.1 Setup a new Device (Cockpit or Cabin)” on page 17
If only a new Cockpit Device is installed:
- set the IP address of the new Cockpit device on the existing Cabin device.
• see “2.3.6.1 Setup a new Device (Cockpit or Cabin)” on page 17
- then select Cabin when the ELB application is started.

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2.3.6.3 Register as Cabin device
1 Admin Mode select

2 Register select
3 User and Password enter your own user Password
4 Register device select
5 Home select
6 On allocated Cockpit Device setup IP adress
see “2.3.6.1 Setup a new Device (Cockpit or Cabin)” on page 17
ensure connected to WLAN
7 On Cabin device select Cabin Mode
Note : The Device will now synchronize with the Cockpit device and change into Cabin Mode when done.
The Device is now ready for use.

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3. Cockpit Mode
3.1 General
The Cockpit Mode is used by the flight crew to enter all required and additional information for each flight leg.
Recommended workflow :
Before the flight
1) Login to Cockpit
2) Check Aircraft Status
• Correct Registration
• Open Defects
• Deferred Defects
• Briefing Cards
• MEL/CDL items incl. due dates
• Cabin items
• Recently closed items
• Additional info
• Flight history
• accept open defects if applicable
• enter new complaint if required (see example below)
• press 'ok'
3) Flight Init Page
• check Date, Flight number, origin/destination and correct if required
• enter the fuel uplift
• check the the PFC Status or enter PFC if performed by flight crew
• accept the aircraft (ground sync takes place)
4) Inflight Overview Page
• check if cabin device is started (1 device indicated on the devices icon)
• enter new complaints (if required)
• return device ‚Back to Maint.’ (if required) or proceed
• before engine start switch flight mode on
• enter de-/anti icing (if performed)
During the flight
After the flight
• switch flight mode off
• enter automatic landing results (if performed)
• enter Engine Overspeed Shutdown Test (if performed on AR1 only)
• enter the remaining fuel
• review cabin complaints
• close the flight (ground synch takes place)
• press the home button to logout or open next flight
Special case: Entry of a complaint after closure of the flight
• Login to cockpit again
• enter the complaint
• logout
Example: When a crew change on A32X and AVRO takes place, the tires are checked by the incoming crew.
If a tire is found out of limits and needs to be changed, MCC needs to be informed and a workorder has to be
opened.
Note : A Quick Access Guide Electronic Logbook showing the recommended workflow is placed inside the
ELB cover and also available in CLO.

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3.2 A/C Status

3.2.1 General
The Aircraft Status provides the essential actual information about the current aircraft technical status and
therefore overrules TOI entries, which might be outdated due to recent maintenance actions.
Additionally it allows non airworthiness related cabin complaints and recently closed complaints to be
displayed.
If according the Aircraft Status the CMD considers the aircraft not airworthy (e.g. due date of open MEL/CDL
item expired) MCC has to be contacted to initiate a rectifying maintenance action. Open defects may be
accepted. Details see “3.2.2 Detailed description of A/C Status” on page 22

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3.2.2 Detailed description of A/C Status
5 6

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3.2.2.1 Upper part of A/C Status screen

The upper part of the screen shows mainly aircraft information and the possibility to display additional
information such as cabin complaint, not affecting the airworthiness of the aircraft and closed complaints.
1 Registration, A/C Type
TAH / TAC Total Aircraft Hours / Total Aircraft Cycles
Current time actual date and time UTC
Last Sync time of last synchronisation with host server
Show Cabin tick box shows non safety relevant open cabin complaints when ticked
Show recently closed tick box history of closed defects will be displayed when ticked
3.2.2.2 Open defects / Pilot Accepted Open Defects / Deferred Defects

All open defects are either shown as open, accepted by the pilot or deferred by the maintenance.
The left part of the column shows the workordernumber, the description of the observation and symbols stating
the importance or the acceptance of each complaint. The right part of the column shows issue date, deferral
rating with due date (if applicable) and allows to view the details of each workorder.
2 / / Complaint created by Pilot / Cabin / Maintenance
REG/YYYYMMM/NN A/C registration, year, month and work order number
/ see “3.8.4 Accept Open Complaint” on page 36
Issue Date of the workorder
view details of workorder

see “3.8.2.1 Open complaint detailed view” on page 32
see “3.8.2.2 Deferred complaints detailed view” on page 33
Rating DD / MEL / CDL
due date
3.2.2.3 Briefing Cards

3 Temporary Procedures with OEB Reminders, Information to the crew and maintenance about modifications
performed, that are not yet implemented fleet wide, special procedures and other important information.
Briefing cards can only be published in AMOS (not on eLB) and have the same layout as a workorder.
3.2.2.4 Additional Info

The additional info tab is only shown if the tab is selected on the up arrow left of the title.
4 Remaining fuel with date, time and quantity also shown on the 3.5 Fuel Uplift (Refueling Data)” on page 26
Base Maintenence
see “5.9.2 Release to Service issued on Aircraft Certificate of Release to Service” on page 81
Dent & Buckle chart allows to view the actual D&B chart
see “5.8 Structure (Dent & Buckle chart)” on page 80
Last PFC date, time and performed by (4LC) of last PFC
3.2.2.5 A/C Information on lower part of the screen

5 If a complaint needs to be entered before the acceptance of the aicraft see “3.8 Complaints” on page 29
6 OK button see “3.6.1 Acceptance on A/C Status Page using OK Button” on page 27
Note : Button remains red as long as any defect on the A/C Status needs to be accepted by the CMD or fixed/
deferred by the maintenance.
When OK is selected see “3.3 Flight Initialization” on page 24
7 HISTORY see “3.15 Flight History” on page 46

Aircraft Log
3.3 Flight Initialization

Flightnumber and origin/destination are uploaded to the ELB during the synchronization with AMOS but have
to be checked and corrected if required.
Accepted defects are shown as a reminder. Fuel uplift may be entered here (if values are known at this time)
but latest after the A/C acceptance. The Preflight Check Status is shown and can be selected to view the details
or enter a new PFC. The CMD accepts the aircraft in its actual condition with all onboard documentation by
selecting the Accept A/C button. The acceptance of the aircraft includes the check that an aircraft maintenance
release to service has been issued. See 5.9 Maintenance Release to Service” on page 81
1
2
6 7 8
9 10 11
1 A/C Registration and Type check if correct
2 Departure Date (UTC) check if correct
3 Flightnumber check and correct as necessary
4 From - To check and correct as necessary
5 Issues accepted see “3.2.2.2 Open defects / Pilot Accepted Open Defects / Deferred Defects” on page 23
6 A/C Status see “3.2 A/C Status” on page 21
7 Enter New Complaint If a complaint needs to be entered before the acceptance of the aicraft
see “3.8.1 Enter a new Complaint” on page 29
8 Accept Aircraft button see “3.6.2 Acceptance on Flight Init Page” on page 27
9 UPLIFT see “3.5 Fuel Uplift (Refueling Data)” on page 26
10 PFC see “3.4 PFC (Preflight Check)” on page 25
11 DEVICES see “3.16 Devices” on page 47

Aircraft Log
3.4 PFC (Preflight Check)

3.4.1 PFC status icon
The PFC icon on the lower toolbar shows either a green, amber or red circle depending on the PFC status. If
a new PFC is entered with the timestamp, the circle turns green and a counter starts to run in the background.
The circle turns amber if the PFC will expire in 1 hour and shows the remaining time. If the circle shows an
amber X or red, a new PFC has to be performed and entered via the PFC button.
Note : The Preflight-Check is valid for 4 hours.

3.4.2 PFC AR1 / A32FAM / BCS1 / BCS3
The PFC can be performed either by the flight crew, the Part-145 maintenance or appropriately trained staff.
If the maintenance PFC is expired, it can be accomplished again by the flight crew.
3.4.3 PFC A330 / A340 / B777
On scheduled flights the flight crew is not allowed to perform and to sign PFC inspections.
All stations are covered with Part-145 maintenance staff performing the PFC.
- If the PFC is expired, the maintenance has to be called.
After unexpected and unscheduled flight diversion (not related to technical problems) to a station where no
SWISS or contracted maintenance staff is available, the PFC will be performed by appropriately trained flight
crew. In such a case, the whole rotation is considered as unscheduled and as a consequence also more than
one PFC might be performed by the flight crew until the aircraft is back on a station where SWISS or contracted
maintenance staff is available.
As a part of the PFC checklist, the fluid levels of all engines, the APU and all hydraulic systems must be
checked on ECAM, so that the Aircraft remains within ETOPS configuration.
3.4.4 PFC entry by crew
2
3 4
1 shows the time when the last PFC was performed and by whom
2 Login Lettercode is displayed by default CMD login is ok even if F/O performed the PFC
3 actual date and time is shown correct to time when PFC was actually perfomed
4 -/+ allows to adjust time (only to the past)
5 Safe New Check saves time and returns to last page

Aircraft Log
3.5 Fuel Uplift (Refueling Data)

The Fuel Uplift page allows to enter all required fuel data and to calculate the difference between calculated
and indicated fuel on board. It also shows the remaining fuel entered after the last flight or when maintenance
changed the FOB because of engine testing or extended APU operation on ground.
Note : The fuel entry in the ELB replaces the ACARS/AOC fuel entry. The ACARS/AOC fueling page remains
installed but is used for reference of the fuel density only.
1
2
4 8
5 9
6 10
7 11
12
13
1 Date, time, fueling activty and remaining fuel after last flight or maintenance action.
2 Void last allows to clear a fuel uplift entry if wrong entries were made
3 No Refuelling / Correction of Remaining Fuel tick if no refueling or correction
(e.g. in case of extensive APU fuel burn)
4 Supplier select from dropdown list or enter manually
5 Uplift Volume enter quantity and select applicable unit (L = default)
6 Uplift Density enter density and select applicable unit (kg/L = default)
7 Time adjust the time by using + or - button
8 Fuel Type select applicable fuel type
Note : In order to assess the fuel type mixture in the tank to determine the fuel freezing point the refueled fuel
type is listed per flight in the flight history.
9 Calculated Uplift Mass automatically calculated value
10 Calculated Fuel after Uplift automatically calculated value
11 Indicated Fuel enter the actual FOB indicated on the fuel totalizer
12 Difference is automatically calculated
13 Save saves values and returns to last page
Note : If the difference between calculated and indicated fuel quantity is above a defined limit, the green part
on the Save button will be replaced by a amber exclamation mark, but still could be saved.

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3.6 Aircraft Acceptance

Before the aircraft can be accepted on the Flight Init Page, the A/C Status needs to be reviewed.
3.6.1 Acceptance on A/C Status Page using OK Button
The OK button status depends on different conditions to be fulfilled before it can be selected.
1 If a mandatory entry or action is still open:
- a open defect is not yet accepted
see “3.8.4 Accept Open Complaint” on page 36
- a deferred defect has exceeded the due date. It can be accepted only if the
applicable form is on board.
see “1. MEL Rectification Interval Extension” on page 91
Note : Clicking on the colored part of the button opens a pop-up window showing the reason.
2 Once all defects are accepted or correctly handled by the maintenance, the OK
button appears green and can be selected..
3.6.2 Acceptance on Flight Init Page

The acceptance button status depends on different conditions to be fulfilled before it can be selected.
Three different states are possible :
1 If PFC is expired or not entered yet.
Note : Clicking on the colored part of the button opens a pop-up window
showing the reason.
2 If an entry or action is required that can be done after the acceptance.

- Fuel uplift
- Engine Overspeed Shutdown Test (on AVRO only)
3 The aircraft can be accepted if the button is green.

Note : The acceptance also inludes the OM A policy:
- Refer OM A 8.1.431 Acceptance of the aircraft by the CMD
After the 'Accept Aircraft' button is selected a synchronisation to the AMOS server takes place. This
synchronisation is a legal requirement.
If it fails the 3.18.1 Synchronization fails on Aircraft Acceptance” on page 49 must be applied.

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3.7 Inflight overview

The inflight overview page shows all new pilot or cabin complaints entered during the current flight and allows
to review, edit or even delete them if required. Fuel Uplift can be entered, if not done on Flight Init Page. Further
entries can be made via the icons below the header. REVIEW (if items listed) and REM. FUEL are conditional
to close the flight.
1 2 3 4 5 6
9 10 15
11 12 13 14
1 Edit Destination see “3.13 Diversion” on page 45
2 ENGINE OVERSPEED see “3.10 Engine Overspeed Shutdown Test (for AR1 only)” on page 41
3 AUTOLAND see “3.11 Autoland statistics” on page 43
4 DE-/ANTI ICE see “3.9 DE / ANTI-ICING” on page 39
5 REVIEW see “3.8.3 Review Complaints” on page 34
6 REM. FUEL see “3.12 Remaining Fuel On Board” on page 44
7 View / edit New Pilot Complaint see “3.8.2.1 Open complaint detailed view” on page 32
8 View / edit New Cabin Complaint see “3.8.1.3 Enter a new Cabin Complaint” on page 31
9 Back to Maint. can be selected if
- maintenance is required
- the flight is cancelled after the acceptance of the aircraft. see “3.17 Back to Maint.” on page 48
10 ENTER NEW COMPLAINT see “3.8.1 Enter a new Complaint” on page 29
11 STATUS see “3.2 A/C Status” on page 21
12 HISTORY see “3.15 Flight History” on page 46
13 UPLIFT see “3.5 Fuel Uplift (Refueling Data)” on page 26
14 DEVICES see “3.16 Devices” on page 47
15 Close Flight see “3.14 Close Flight” on page 45

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3.8 Complaints
3.8.1 Enter a new Complaint
3.8.1.1 General
Only one complaint per page shall be entered.
Complaints within the complaint text field have to be phrased in present tense whereas within the crew action
field all performed activities have to be phrased in past tense. In order to support an effective trouble shooting,
the complaint entry has to be as clear as possible and as detailed as necessary.
Entries by error can be cancelled or edited as long as the flight is not closed.
1 2
7
8
9 10

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3.8.1.2 Enter a new Pilot Complaint

For all, except cabin related complaints, the Pilot Complaint Tab has to be selected (default).
1 Pilot complaint tab
2 Cabin Complaint tab see “3.8.1.3 Enter a new Cabin Complaint” on page 31
3 Predefined text search field enter text and select appropriate wording
A list of warnings and other messages are avaiable depending on A/C type. Once the desired text is selected,
it will be copied to the “Complaint Text” field and remains editable until saved.
4 Complaint free text field enter or edit free text
5 Structural Damage tick box tick if structural damage was found
The Dent & Buckle chart must be consulted if a structural damage is found to confirm if the damage is already
detected and filed. see “5.8 Structure (Dent & Buckle chart)” on page 80
6 Additional Info button see “3.8.5 Additional Infos (Forms)” on page 37
The Additional Info button allows to select predefined forms asking for dedicated information.
7 Deferral Rating only used on AR1, A32X, BCS1, BCS3
One of the following tick box needs to be selected:
- N/A (selected by default) maintenance action is required before next flight
Note : Select if no dispatch is possible or if MEL/CDL category cannot be assigned.
- MEL if complaint is MEL relevant but no maintenance action required
MEL Category (Repair Interval) and reference shall be entered.
- CDL if complaint is CDL relevant but no maintenance action required
CDL reference shall be entered.
- DD if complaint can be accepted until next nightstop
Note : Handling of Complaints see “3.8.6 Handling of Complaints / Defects” on page 38

8 Crew Action enter crew action performed
Note : Enter action performed, e.g.:
- “Bird strike assessment performed”
- “Flap operational check after overspeed performed”
- MEL Item with CFDS Procedure (A320)
9 Cancels the complaint complaint is deleted
10 Save
Saved complaints are shown on the A/C Status and can be edited and if required deleted as long the flight is
not closed.

Aircraft Log
3.8.1.3 Enter a new Cabin Complaint

Cabin Complaints are normally entered via the Cabin device and reviewed by the CMD before closing the flight
but can be entered as well by selecting the Cabin Complaint Tab.
1 2
7 8
1 Pilot complaint tab see “3.8.1.2 Enter a new Pilot Complaint” on page 30
2 Cabin Complaint tab selected
3 Complaint free text field enter free text
4 Safety Relevant tick box tick if the cabin complaint is safety relevant
5 Deferral Rating see “3.8.1.2 Enter a new Pilot Complaint” on page 30
6 Crew Action enter crew actions performed
7 Cancels the complaint complaint is deleted
8 Save
Saved complaints are shown on the A/C Status and can be edited and if required deleted as long the flight is
not closed.

Aircraft Log
3.8.2 Complaint detailed view

3.8.2.1 Open complaint detailed view
The detailed view of a complaint can be selected by the “Edit icon” on any workorder. This allows to review
more information on a complaint, add a crew action if required and accept the complaint for the next flight in
accordance with 3.8.6 Handling of Complaints / Defects” on page 38.
1
2
3 5
4 6
7
9
10
11
12 13
1 Complaint details text Pilot Complaint (P) and workorder number

2 MEL/CDL Reference N/A (not applicable) otherwise MEL/CDL Ref is shown
3 ATA ATA chapter (if entered)
4 Created by: Login name of creator
5 Position exact position (if available - only if maintenance entered a value)
6 At Station where workorder was created (nothing shown if during flight)
7 Events show previous crew or maintenance actions entered (if any)
8 New crew action text field enter new crew action if required
9 References show referenced workorders
10 Closure of complaint shows the closing date (not applicable on “open defects
11 Accept tick box see “3.8.4 Accept Open Complaint” on page 36)
12 Back to leave screen without saving data
13 Save is active only if the complaint was modified

Aircraft Log
3.8.2.2 Deferred complaints detailed view

Deferred complaints details allow to see more information such as time and date when issued, transfer (due)
date including interval, MEL/CDL reference and issue date if applicable.
In the events section, any previous crew or maintenance action is shown in chronological order, starting with
the latest on the top.
1
2
1 Complaint details text same information as on previous page

2 Events previous crew or maintenance actions entered
3 New crew action text field enter new crew action if required
4 Back returns to Inflight Overview

Aircraft Log
3.8.3 Review Complaints

3.8.3.1 General
The Review complaint icon on the inflight overview page shows the number of complaints to be reviewed
whenever a new cabin complaint is forwarded from the Cabin Device to the Cockpit device during a
synchronization or when a Autoland is selected “Not OK” (see “3.11 Autoland statistics” on page 43).
When the REVIEW icon is selected, the Complaint Review page shows all complaints to be reviewed.
All Cabin complaints written in freetext are defined as “Safety relevant” per default and have therefore to be
reviewed and assigned correctly by the CMD whether they remain safety relevant or are affecting the MEL.
Cabin complaints created on the cabin device using the “Text Block Picker” have selections which are
predefined to be either MEL / safety relevant or as a cabin complaint not affecting the airworthiness.
Dedicated symbols are used and highlighted to show the predefined selection of the related complaint.
The CMD can either accept the assignment using the “Apply” button or change it to be safety or MEL relevant
using the EDIT button.
1 2
3
1 Shows a predefined cabin complaint Edit as required or select Apply

2 Quickassign icons select if required and Apply
3 Free text cabin complaint Editing see “3.8.3.2 Edit Complaint” on page 35
4 Free text cabin complaint Editing see “3.8.3.2 Edit Complaint” on page 35
5 Legend of icons used on predefined cabin complaints select on complaint and use Apply
6 Apply allows multiple predefined cabin complaints to be assigned if not edited

Aircraft Log
3.8.3.2 Edit Complaint

In the Edit Complaint mode the complaint text can be edited by the CMD if required.
The safety relevant tickbox is ticked by default where applicable. It is the responsibility of the CMD to decide if
the complaint can be assigned as non safety relevant. In this case the safety relevant tick box has to be
unticked and it is possible to edit the complaint text as necessary.
It will appear as Non-Safety-Relevant Cabin Complaint on the A/C Status when tickbox “Show Cabin” is
selected.
If the complaint assigned to be MEL or safety relevant, it will appear as Open defect on the A/C Status.
Deferral Rating see “3.8.1.2 Enter a new Pilot Complaint” on page 30

Aircraft Log
3.8.4 Accept Open Complaint

If the A/C Status contains open complaints from a previous flight, they have to be handled in accordance with
3.8.6 Handling of Complaints / Defects” on page 38. If dispatch is allowed, the complaint must be accepted first to
enable the “Accept Aircraft” icon on the A/C Status Page.
2 3
5 6
7
1 On A/C Status Page select view complaint icon
2 New Crew action (on complaint detailed view) enter new crew action if required
3 Add select
4 Accept tick box select tick box
5 Back returns to A/C Status Page without saving entries
6 Save saves the action and returns to A/C Status Page
7 On A/C Status Page the workorder appears “accepted” under “ Pilot Accepted Open Defects”
Note : After logout and a new login the complaint needs to be accepted again until fixed by maintenance.

Aircraft Log
3.8.5 Additional Infos (Forms)

When Addional Info is selected on a new complaint, a new screen provides dedicated forms to be selected in
a dropdown list to provide further information required by the maintenance for troubleshooting.
By selection of a report in the dropdownlist, predefined fields have to be filled in or selected.
Once the report is saved, a new complaint is automatically opened and can then be edited as required.
After the complaint is saved it will be listed on the Inflight Overview and on the A/C Status Page.

Aircraft Log
3.8.6 Handling of Complaints / Defects

3.8.6.1 AR1 / A32FAM / BCS1 / BCS3
MEL/CDL or Safety Relevant Complaint
If the complaint:
1) does not require a maintenance “m” procedure or action:
a) The complaint can be accepted by the CMD by selecting the Accept tick box.
b) The acceptance has to be repeated after a crew change until the complaint is transferred or closed by
the maintenance.
c) Information to MCC via ACARS or phone should be given.
2) does require a maintenance “m” procedure or action:
a) The appropriate maintenance procedure / action needs to be performed by maintenance.
b) The complaint has to be transferred and a CRS (Maintenance Release to Service) has to be issued
prior next departure. See “3.8.2.2 Deferred complaints detailed view” on page 33.
c) In special cases 8.4 Maintenance Request for PIC Action” on page 87 may be used.
3) A320 Fam only:
does require a maintenance “m” procedure with a Note [CFDS]:
a) The commander has to contact MCC to obtain further instructions to perform the related maintenance
procedure under supervision of MCC/ZRH. (see also MEL Preamble)
b) The action performed by the flight crew has to be entered in the crew action field.
E.g. CFDS PROCEDURE ACC TO MEL 27-81-01A CARRIED OUT UNDER SUPERVISION OF MCC.
The complaint can be accepted by the CMD by selecting the Accept tick box.
c) The acceptance has to be repeated after a crew change until the complaint is transferred or closed by
the maintenance.
d) The [CFDS] procedure has to be repeated only if requested in the MEL.
Note : In all cases, the open MEL item might remain open until night stop or until first arrival in ZRH/GVA after
outstation night stop.
Non MEL/CDL or non Safety Relevant Complaint
All non MEL/CDL or non-safety relevant complaints can remain open for dispatch.
1) Non MEL/CDL or non-safety relevant Pilot Complaint
a) The complaint can be accepted by the CMD by selecting the Accept tick box.
2) Non MEL/CDL or non-safety relevant Cabin Complaint
a) All Non MEL/CDL or non-safety relevant Cabin Complaints can remain open.
b) the complaints are only shown if the Show Cabin tickbox is selected on the A/C Status or Inflight
Overview and can not be transferred by the flight crew.
c) Latest during the next daily check all open items have to be closed or transferred to ADD by the
maintenance.
3.8.6.2 A330 / A340 / B777
MEL/CDL or Safety Relevant Complaint
All open complaints must be completed or transferred into ADD, followed by a CRS (Maintenance Release to
Service) signature from certifying staff before each departure.
Exception: The only exception is for non-technical related flight diversions, where MEL/CDL or Safety Relevant
Complaints may remain open if no m- procdure is required.
In this case they can be accepted as per 3.8.4 Accept Open Complaint” on page 36.
In special cases 8.4 Maintenance Request for PIC Action” on page 87 may be used.
Non MEL/CDL or non Safety Relevant Complaint
Exceptions where the non-safety related cabin log complaints can remain open are:
- short turnaround times on stopovers (e.g. DXB)
- in case of a diversion

Aircraft Log
3.9 DE / ANTI-ICING
3.9.1 General
When De-/ Anti-Icing was performed, the data is normally reported by ACARS. If for some reasons the
reporting by ACARS is not possible, the data can be entered via ELB and will then be transmitted with the next
synchronization.
3.9.2 De-/anti-icing reported via ACARS
If aircraft de-/anti-icing was performed and all relevant information was reported via ACARS:
1 De-/ Ant-Icing performed select tick box

2 Save select
Note : Reported by ACARS is ticked by default and has to be unticked if ACARS is not available.
see “3.9.3 De-/anti-icing not reported via ACARS” on page 40

Aircraft Log
3.9.3 De-/anti-icing not reported via ACARS

If ACARS is not available, all relevant data has to be selected in the applicable fields dropdown list.
1
2
1 De-/ Ant-Icing performed select tick box

2 Reported by ACARS untick
3 Parts Treated select All / Wing + Tail / Wing / Tail
4 Steps 1 Step / 2 Step
5 Type I / II / IV
6 Mixture enter percent de-icing fluid
7 Start time of the last step performed adjust time as required
8 Save select

Aircraft Log
3.10 Engine Overspeed Shutdown Test (for AR1 only)

When the engine overspeed protection is tested according RJ100 OM B 1.02.62, the result has to be entered
in the A/C Log. Tests performed are stored on the A/C Status under Additional Info and on the flight history.
It allows the flight crew to know whether a test needs to be performed or not.
If the test is selected “Not OK”, a workorder is automatically created and placed in the Complaint Review.
3.10.1 Test OK
1 Engine Overspeed Icon to be selected on Inflight Overview (on AVRO only)

2 Performed at adjust time as required
3 Test Result OK is ticked by default
4 Save saves the entry and stores it in the history
5 Overspeed Shutdown stored on A/C Status Page / Additional Info

Aircraft Log
3.10.2 Test Not OK
1 Performed at adjust time as required

2 Test Result select Not OK
3 Save saves the entry and stores a complaint in the Complaint Review
4 Review Icon select
5 Edit Icon select, enter engine position
a new complaint will be opened on the Inflight Overview and A/C Status Page

Aircraft Log
3.11 Autoland statistics

The quality of CAT III equipment is assessed monthly in compliance with FOCA requirements and to ascertain
continued satisfactory operations. For each successful or unsuccessful autoland approach the autoland icon
has to be selected and completed. The results are stored in the flight history.
1
1
1 Type of Automatic Landing select CAT 1 or CAT 2/3 from dropdownlist

2 Autoland Result select tick box “OK” or “Not OK”
If the autoland (real or simulated) was unsuccessful and “not OK” was selected, a complaint is automatically
created and stored in the Complaint Review section.
The complaint has to be edited and following information should be given (if known)
- AIRPORT
- RWY
- HEIGHT OF OCCURRENCE
- REASON FOR DOWNGRADE (IF KNOWN)
3 Save saves all entries and returns to last page

Aircraft Log
3.12 Remaining Fuel On Board

An exclamation mark in the REM FUEL icon on the upper toolbar reminds to enter the remaining fuel and time
before the flight can be closed. Once the fuel is entered and saved, the exclamation mark disappears.
2 3
1 REM FUEL icon SELECT

2 Time if required adjust the time by using + or - button
3 Remaining Fuel enter the actual FOB indicated on the fuel totalizer
4 Save saves all entries and returns to last page
Note : The remaining fuel is automatically transfered to the Flight History page

Aircraft Log
3.13 Diversion
In case of a diversion or a return to the departure aerodrome the planned destination entry shall be changed
to the alternate destination. All other entries shall be completed as after a regular flight to the planned
destination after engine shut-down.
1 2 3
1 Destination icon select

2 Diversion airport overwrite and click anywhere outside the field
3 Destination shows new airport
3.14 Close Flight

Once all required entries have been made, the flight can be closed on the Inflight overview page.
The Close Flight button symbol must be green to close the flight. If the symbol is red, there is at least one
condition that prevents the closure of the flight.
When the red part of the button is selected, a pop-up window shows the action to be taken.
If no complaints were created during the flight, a NIL (No Item Listed) entry can be automatically created after
the selection of the Close Flight button. After the 'Close Flight' button is selected, a sychronisation to the AMOS
server takes place. This is to inform MCC about the status of the aircraft but is legally not required.
1 X close Flight icon select to display reason

2 Pop-up window shows missing action to be corrected
3 Close Flight button active to close the flight
4 NIL statement select Yes or No
If No is selected, a new complaint can be opened and the flight can be closed later.

Aircraft Log
3.15 Flight History

The ELB automatically stores predefined information from performed flights into the Flight History. It can be
accessed by selecting the history icon when shown on the lower toolbar.
To view the tabs, the triangle next to the title has to be selected.
1 Flight History
- COMP shows NIL or number of complaints
- MISC Autoland was ok or not ok
Overspeed shut down test was performed (AR1 only)
PFC details
2 Fluid Uplift History oil servicing performed by maintenance
3 Fluid Uplift Quantity fuel uplift details

Aircraft Log
3.16 Devices
A DEVICES icon shows if another device is connected to the master ELB. The same icon can be selected to
start a scan and see if a device is available.
3 4 5 6 7
1 0 no device connected to the master ELB

2 1 number of devices connected to the master ELB
Note : The flight can not be closed until all devices are synchronized and logged out.
3 Cabin Client Identification of device
4 Last contact time when last synchronized
5 Status Idle / Registered
6 Cabin Logs number of cabin complaints created on this leg
7 Disconnect icon forces the device to disconnect
Note : Should be used only if the Cabin device cannot be disconnected for some reasons.
After this action the cabin device can be reconnected after opening the next flight on the cockpit device.

Aircraft Log
3.17 Back to Maint.

If after accepting the aircraft the ELB has to be returned to the maintenance or if a complaint has to be opened
and handled by the flight crew (e.g. a MEL item without m-procedure), proceed via the 'Back to Maint.' button.
After handling of the complaint by the maintenance or the flight crew the aircraft must be accepted again.
In case of cancellation of the flight by NOC before departure 'Back to Maint.' has to be used too..
If the aircraft was airborne and had to return to its departure aerodrome proceed via:
- 3.13 Diversion” on page 45 and,
- 3.14 Close Flight” on page 45

Aircraft Log
3.18 Backup Procedures

3.18.1 Synchronization fails on Aircraft Acceptance
If a synchronization between the master device and the server is unsuccessful for whatever reason, a backup
procedure allows to retain the required information on the ground (EASA CAT.GEN.MPA.185).
2 1
5
4
1 Retry select for another attempt

2 Offline Procedure opens the Leave data on ground screen
3 Get USB device from the Forms Folder insert into USB slot
4 Copy data to external storage device select
5 Progress of copying process to USB stick wait for successful saving
6 Save select
remove USB Stick, note flightnumber and date
put into envelope and handover to handling agent or MCC

Aircraft Log
4. Cabin Mode
4.1 General
The Cabin section is used to record cabin related complaints and defects.
The registered company name and address, international aircraft registration marks, date, flight number, and
place of take-off and landing are automatically taken over from the Master ELB (cockpit) during the
synchronization of the Cabin device with the Cockpit device and cannot be edited on the cabin device.
After the selection of the CABIN icon on the Home Page, the Cabin Status Page is shown in read only mode.
Once the Start button on the lower part is selected, new complaints can be entered on the Inflight Cabin Status
page.

Aircraft Log
4.2 Inflight Cabin Status

The Inflight Cabin Status shows the actual status of complaints and is used to add new complaints. Once a
new complaint is added and saved, it will be seen in the Complaint Outbox until the next synchronization with
the master ELB. All complaints will be moved to the Complaints Awaiting Review tab after the synchronization
and will be reviewed by the CMD on the master ELB. When all Cabin complaints have been reviewed by the
CMD and a sync took place, all complaints in the Complaints Awaiting Review tab will move to the Open Defect
tab.
If no more complaints need to be added, select the Finish button on the lower toolbar, the Cabin device will
logout from the master ELB and the flight can be closed on the master ELB.
7 8
1 General info Registration, A/C Type, Flight Number, Actual date, Last update of cabin device
2 Complaint outbox new complaints not synchronizied with master device
3 Complaint awaiting review new complaints synchronizied with master device but not reviewed yet
4 Open cabin complaints shows all open cabin complaints
5 Deferred items shows deferred complaints by maintenance
6 Recently closed Items history of closed cabin complaints
7 New Complaint see “4.3.1 New cabin complaint” on page 52
8 Finish synchronizes the cabin device with the master device and logout

Aircraft Log
4.3 Complaints
4.3.1 New cabin complaint
4.3.1.1 General
Complaints in the Cabin Mode are normally entered by the cabin crew only. In order to support an effective
trouble shooting, the complaint entry has to be as clear as possible and as detailed as necessary.
In general the following has to be considered:
- Only one complaint per Workorder shall be entered.
- Complaints have to be phrased in present tense.
- The position of a complaint needs to be as exact as possible
- New complaints can be either created by:
• the text block picker in the LOPA, which allows to choose and select given positions, such as compart-
ments, galleys, lavatorys, seats, etc. followed by pictures and predefined text.
• see “4.3.1.2 LOPA Text Block Picker” on page 53
• using “free text”
• see “4.3.1.3 Free text” on page 57
- All cabin complaints need to be reviewed by the CMD
• see “3.8.3 Review Complaints” on page 34

Aircraft Log
4.3.1.2 LOPA Text Block Picker

The LOPA Text Block Picker shows the layout of the cabin and allows to pick the position of a complaint.
Available components are shown on different layers which may be hidden or shown to ease the selection. If
the component or defect can not be found on the layout, the freetext button has to be used.

Aircraft Log
If seat 1A for example is selected, the position and location is kept until the complaint is saved.
Most of the possible defects can be selected as required. If the location can not be found, the free text icon can
always be used to enter the details of the complaint / defect.
Possible defects on a next screen are shown, can be selected and remarks can be made if required.

Aircraft Log
The complaint then appears on the Inflight Cabin Status in the Complaint Outbox until the cabin device is
synchronized with the master device.
Once the cabin device is connected to the master device, the complaint is forwarded to the master device.
On the cabin device, the complaint is moved to the “Complaints awaiting Review”
On the master device, the complaint appears on the “REVIEW” icon. see “3.8.3 Review Complaints” on page 34
The CMD has to review the complaint. If the complaint was created using the text block picker, it is already
predefinded to be a non safety relevant cabin complaint or a safety relevant complaint. Therefore marked as
such with a green (C) or a amber (!).
The CMD then can select the “Apply” button to finish the process or edit the complaint if needed.

Aircraft Log
The new cabin complaint is then seen under:

- Inflight Cabin Status > Open defects on the cabin device.
- Inflight Overview > New Cabin Complaints on the master device.

Aircraft Log
4.3.1.3 Free text

The free text complaint allows to enter all other defects or findings which are not covered by the “Text Block
Picker” by describing all required information in the text field and giving the detailed position in the “ Position
field”. The complaint has to be reviewed by the CMD as described in 3.8.3 Review Complaints” on page 34.
4.3.2 Handling of complaints

As all cabin complaints are synchronized with the cockpit device, all cabin complaints are handled in
accordance with 3.8.6 Handling of Complaints / Defects” on page 38.
4.4 Release of Cabin Log
The Release of the Cabin Log is performed as a part of the 5.9 Maintenance Release to Service” on page 81.

Aircraft Log
5. Maintenance Mode
5.1 General
The maintenance mode is used to add and record airworthiness related data like:
- enter complaints due to malfunctions and maintenance findings
- entering all actions taken on a complaint including
• working time used, including qualification of the person who performed the job
• reference and issue date of the related aircraft manuals used for the job (AMM, TSM, IPC etc.)
• parts replacement including part - and serialnumbers
• accomplished inspections (if required)
- transfering complaints to ADD (Acceptable Deferred Defects) including:
• applicable MEL/CDL reference with respective limitations and issue date
• the deferral reason
• data to plan manhours and appropriate qualification and hangar space (if required)
• infomation that repetitive inspection is required on the defered item
- references to other complaints (if required)
- entering line and base maintenance work carried out including the workpackage reference to the work
carried out
- entering oil uplift from the following systems:
• Engines
• IDG (Integrated Drive Generator)
• Hydraulic
• APU (Auxiliary Power Unit)
- Enter Preflight Check with issue date of the departure checklist
- Enter remaining fuel quantity due to maintenance actions such as:
• engine test runs
• longer APU operation
• defueling
- issue the Maintenance Release to Service (CRS = Certificate of Release to Service)
Additionally the following can be viewed:
- Dent & Buckle chart allows to identify if structural damage found was already assessed and reported
- Recently closed workorders
- Briefing Cards

Aircraft Log
5.2 Maintenance Overview

5.2.1 General
The Maintenance Overview page is similar to the 3.2 A/C Status” on page 21 in Pilot Mode except the complaint
handling and the buttons on the lower part of the screen, which are described on the following pages.
4 5 6
7 8 9 10
5.2.1.1 A/C Information on lower part of the screen

1 Open defects see “5.3 Open defects” on page 60
2 Deferred Items see “5.4 Deferred Items” on page 75
3 Briefing Cards can be viewed only (are raised in AMOS)
4 ENTER NEW COMPLAINT see “5.3.7 New Complaint / Workorder” on page 73
5 Quick Transfer see “5.3.5 Quicktransfer” on page 71
6 CRS see “5.9 Maintenance Release to Service” on page 81
7 History see “Aircraft Log - 3.15 Flight History” on page 46
8 FUEL see “5.6 Fuel” on page 78
9 OIL/HYD see “5.5 Oil / hydraulic fluid refill” on page 76
10 PFC see “5.7 PFC (Pre Flight Check)” on page 79

Aircraft Log
5.3 Open defects

5.3.1 Complaint detail
The complaint detail page allows to view more detailed information. Buttons on the lower part are used to add
a reference to complaints with the same kind of problem or defect, to enter an action, to transfer or to close the
complaint.
4 5 6 7
1 Complaint details show : the workorder number

the complaint description
the MEL reference (if applicable)
ATA chapter (if entered)
Position (if entered)
Creator of the workorder
Station where the workorder was created (blank if inflight)
2 Events list of previous actions (if any)
3 Reference list of referenced workorders (if any)
4 Reference icon see “5.3.2 Add complaint reference” on page 61
5 Action icon see “5.3.3 Enter new action” on page 62
6 Transfer icon see “5.3.4 Transfer” on page 68
7 Closure icon see “5.3.5 Quicktransfer” on page 71

Aircraft Log
5.3.2 Add complaint reference

The add complaint reference screen allows to search for complaints which are related to the selected
complaint. Search criterias such as open or closed complaints, text search, ATA chapter and filtering issue date
can be defined by the user. Once a complaint is found, the reference can be added.
1
2
6
4
5 6
1 Complaint details see “5.3.1 Complaint detail” on page 60

2 Search criteria / Search button to be selected as required / starts the search
3 search results field shows selectable results
4 W/O to be referenced select
5 Chosen reference indicates selected W/O
6 Reference Type dropdown list to be selected as required
7 Add reference new reference will be added and shown on the “Complaint detail”

Aircraft Log
5.3.3 Enter new action

Aircraft Log
5.3.3.1 Enter ATA chapter and action text

Enter or correct the ATA chapter number. Within the action field all already performed rectification activities
have to be phrased in past tense. The complaint entry has to be as clear as possible and as detailed as
necessary.
5.3.3.2 Enter working time
The working time used can be added by selecting the applicable tickbox. Additional time bookings can be
entered by selecting the + icon.
1 2 3
1 Qualification (Skill) select A / B1 / B2 from dropdown list

2 Time enter manhours used in hh:mm
3 Sign enter ID of person that performed the action
5.3.3.3 Enter references

Any action performed can and shall be referenced to the documentation used (AMM, TSM, SRM....) by
selecting the applicable tickbox.. Additional references can be entered by selecting the + icon..
1 2 3
1 Type select documentation used from dropdown list

2 Number enter document reference number
3 Revision enter document revision date
5.3.3.4 Enter part replacement

Replaced parts can be entered by selecting the applicable tickbox. Only one rotable component can be
replaced per workorder. Additional workorders are required to document further rotable component
replacements.
1 Position Airbus only FIN code of replaced part

2 P/N + S/N removed part number + serial number of removed rotable part
3 P/N + S/N installed part number + serial number of installed rotable part

Aircraft Log
5.3.3.5 Enter Part interchange

5.3.3.5.1 Swapping (interchange) Policy
Swapping = The replacement of a part with a part from the same aircraft.
On SWR and SWU aircraft, swapping is only allowed for the following reason:
1) If a defective part, installed on a specific position, is needed for dispatch acc. MEL.
In such a case the interchange with a serviceable part, on a position which can be deferred acc. MEL, is
permitted.
The defective or suspected defective part must be declared inoperative accordingly on the newly installed
position.
2) If approved by the respective Trouble Shooting Manual or any other approved Document.
• A319/320/321see TSM / Manual Front Matter / Introduction / 7 Philosophy and Use / F. (2) (c)
• A333 / A343 see TSM / Manual Front Matter / Introduction / 7 Philosophy and Use / C. (2) (c)
• AR1 see CTL 3640 / BAE TOR (Technical Operational Responce) 7011, CL43533 DT. 5.FEB.15
3) For trouble shooting reasons on ground only, under the condition that all parts must be moved back to its
initial position before next flight.
5.3.3.5.2 Enter Part Interchange
1 P/N + S/N removed part number + serial number of removed rotable part
2 P/N + S/N installed part number + serial number of installed rotable part

Aircraft Log
5.3.3.6 Inspections
5.3.3.6.1 General
If a inspection of the action performed is required, the applicable tickbox needs to be selected. The workorder
can only be saved but closing is not possible. The person performing the job has to save the complaint and the
action using his login credentials. .
1 Inspection / FSSMT Inspection tickbox select as necessary

2 Username & Password enter & save
5.3.3.6.1 Inspection Required
The the related W/O on the Maintenance Overview will show a “inspection required icon” on the Open defects
tab where the W/O then has to be selected again. With the “Enter Inspection” button a new screen allows to
enter the inspection result and to save it.
1 On Maintenance Overview page select as complaint detailed view

2 Enter Inspection select
see “5.3.3.6.3 Issue inspection” on page 66

Aircraft Log
5.3.3.6.2 Independent Inspection Required

The acknowledgement of the accomplishment of a independent inspection requires that the person who is
performing the Independent Inspection was not involved in the work performance.
The related W/O on the Maintenance Overview will show a “inspection required icon” on the Open defects tab
where the W/O then has to be selected again. With the “Enter Independent Inspection” button a new screen
allows to enter the inspection result and to save it.
1 On Maintenance Overview page select as complaint detailed view

2 Enter Inspection select
see “5.3.3.6.3 Issue inspection” on page 66
5.3.3.6.3 Issue inspection
The issue inspection screen looks the same for all inspections and is used to enter the result of the inspection
performed. On a independent inspection, the Username must be different from the one performed the action.
1 Inspection result tickbox select OK or Not OK / adjust time if required

2 Remark enter comment if inspection was “Not OK”

Aircraft Log
5.3.3.7 Closing action

Once a job is finished, the closing action tickbox has to be ticked before adding username, password and
saving the workorder.
If more actions or a transfer of the complaint is required, the tick box shall not be ticked.
The closing action tickbox is not available if :
- “Inspection required” is selected or see “5.3.3.6.1 Inspection Required” on page 65)
- “Independent Inspection Required” is selected see “5.3.3.6.2 Independent Inspection Required” on page 66
Note : Closing is then only possible once the applicable inspection is performed.
1 closing Action tickbox

- if last action of the workorder/complaint select
- if more actions have to be entered do not select
- if the complaint will be transferred do not select

Aircraft Log
5.3.4 Transfer
5.3.4.1 General
When a complaint needs to be transfered for any reason, a pop-up window opens first and allows to select a
direct Transfer or an Action before the transfer.
Note : The pop-up window appears only the first time when transfer is selected.
If one or more actions were taken before transfering a complaint, the Add Action icon has to be selected first
and all performed worksteps shall be entered in the sequence given. Once all worksteps/actions are entered,
the Transfer icon is used to defer the complaint.
Note : Only one action at a time shall be entered and the complaint must not be closed with the action !
- add 1st action/workstep:
• if trouble shooting was performed, enter the steps performed including the findings.
- add 2nd action/workstep:
• if parts had to be interchanged see “5.3.3.5 Enter Part interchange” on page 64
- add 3rd action/workstep:
• Any required maintenance action performed in accordance with MEL/CDL shall be entered.
e.g. FLOW CONTROL VALVE # 1 DEACTIVATED IN CLOSED POSITION
• Consequences mentioned in the applicable AMM Task but not mentioned in the MEL shall be entered.
(This is to inform the crew about the different behaviour of the deactivated system)
e.g. ECAM Warnings, which come on during operation because of the procedure.
If it is a simple transfer without any action required, select Add Transfer directly.
1 2
1 ADD TRANSFER ONLY see “5.3.4.2 Add Transfer” on page 69
2 ADD ACTION see “5.3.3 Enter new action” on page 62
- for every additional workstep, the action icon has to be selected again.
- the actions must not be used to close the complaint
- When all actions are entered, the transfer icon has to be selected.

Aircraft Log
5.3.4.2 Add Transfer

Aircraft Log
5.3.4.2.1 Transfer Data

The N/A (Not applicable) tickbox is selected per default, whereas the MEL, CDL or DD tickbox have to be
selected as required.
- If MEL is selected, the MEL Cat. (Repair interval) A / B / C / D has to be selected using a dropdown list.
- MEL/CDL reference and the revision date of the applicable manual has to be entered.
- DD (Deferred Defect) has to be selected if the complaint is neither MEL or CDL relevant.
5.3.4.2.2 Deferral Reason
A dropdown list provides all possible reasons for a transfer.
5.3.4.2.3 Limitation
If MEL B / C or D is selected in the Transfer Data, days to go and end date ar automatically calculated. In all
other cases, the days, hours or cycles to go have to be entered manually as given in the applicable
documentation. The final date, A/C hours or A/C cycles are calculated automatically.
5.3.4.2.4 Action Text
A part of the “Transfer Data” is automatically taken into the Action Text field. Text can be edited and added as
required.
5.3.4.2.5 Enter planning data
For planning reason, the Enter planning data tickbox can be used to enter helpful information such as hangar
time, Qualification (skill A, B1, B2) and estimated manpower used to repair the defect.
Additional planning can be added using the + icon.
5.3.4.2.6 Repetitive Inspection Required

If a repetitive action is required, applicable tickbox has to be selected. Depending on the limitaions given in the
applicable documentation, the interval can be entered in hours, days or cycles. Additionally text can be entered
about the action to be done at the interval specified.
5.3.4.2.7 Sign
When all required data is including username & password are entered, the transfer can be saved.

Aircraft Log
5.3.5 Quicktransfer
The quick-transfer button is only active if non-safety relevant defects are listed in the Open defects tab on the
Maintenance Overview Page. The function allows to transfer them to the ADD in one step, instead of
transfering each single complaint. Once transferred, the complaints will appear on the Maintenance Overview
page in the Ready for CRS page.
1 Username & Password enter

2 Quick Transfer select
3 Ready for CRS see “5.9 Maintenance Release to Service” on page 81

Aircraft Log
5.3.6 Closure
If all tasks performed on a complaint/workoder are accomlished and entered by different persons, the
CLOSURE icon allows the responsible engineer to close the workorder without an additional action.
1 Workorder detail select

2 Closure select
3 Username & Password enter & select close complaint
Note : a CRS of the workorder is required see “5.9.3.1 W/O ready for CRS” on page 82

Aircraft Log
5.3.7 New Complaint / Workorder
1 2
6 7
8 9 10
11
12
13 14

Aircraft Log
5.3.7.1 Enter Maintenance Finding / Cabin complaint

1 Maintenance finding tab
2 Cabin Complaint tab to be selected if a cabin complaint has to be enetered
3 Predefined text search field enter text and select appropriate wording
A list of warnings and other messages are avaiable depending on A/C type. Once the desired text is selected,
it will be copied to the “Complaint Text” field and remains editable until saved.
4 Complaint free text field enter free text
Complaints within the complaint field have to be phrased in present tense. In order to support an effective trouble
shooting, the complaint entry has to be as clear as possible and as detailed as necessary.
If scheduled maintenance is performed, the reason such as a daily check, weekly check or a workpackage
number has to be entered
5 Structural Damage tick box tick if structural damage was found
6 Additional Info button
The Additional Info button allows to select and open forms asking for dedicated information depending on the
complaint. Examples of available forms are Smoke & Smell, Lighting Strike, Bird Strike.
7 ATA Chapter§ enter ATA XX-XX (if known)
8 Crew relevant tick if required
Crew relevant items are notifications to the crew in case of aircraft malfunctions or deactivated systems and shall
prevent multiple Log entries of failures or deviations which are already entered in AMOS and transferred to ADD.
Examples:
- Any malfunctions which can be noticed by flight crew or cabin crew.
- Broken latches, linings, fairings covered by high speed tape to prevent noise or any temporary repair
- SAFA Findings which are transferred to ADD
9 AOG Risk (Aircraft On Ground Risk)
to be ticked only if an existing transferred item will lead the aircraft with an additional defect or handling reason
into an AOG situation
10 Position enter position (if applicable)
Note : Airbus only - FIN code of replaced part
11 Deferral Rating
If the new complaint will be defered, the appropriate tick box can be selected. It then allows to enter the MEL
Interval and the MEL or CDL references.
Note : Can also be done when the complaint is answered and transferred. see “5.3.4 Transfer” on page 68
12 Sign enter user name & password
13 Cancels the complaint
14 Save
Saved complaints are shown on the Maintenance overview and can be edited and if required deleted as long
the flight is not closed.

Aircraft Log
5.4 Deferred Items

5.4.1 General
Once a complaint is transferred, it will be shown in the Deferred Items row including the issue and due date
and whether it’s a MEL or a CDL related item.
- If a deferred item can be closed, the related complaint/workorder has to be handled as an open complaint.
- If the complaint was transferred on a outstation, a dedicated symbol is shown to remind maintenance staff
at homebase to review the transfer and to enter additional data for planning reasons.
1 2 3
6
4
5
1 Complaint workorder number

2 Transferred on outstation symbol has to be reviewed
3 Issue date
4 Transferred in accordance with MEL / CDL / DD
5 Due date
6 view detail symbol select to
- close the deferred item see “5.3.3 Enter new action” on page 62
- add planning data if not done on outstation see “5.3.4.2 Add Transfer” on page 69

Aircraft Log
5.5 Oil / hydraulic fluid refill

5.5.1 Enter Service Fluid uplift
Any uplift of engine, APU, IDG oil and hydraulic fluid has to be recorded except if the uplift was performed due
to a component replacement.
If as an example APU oil was added but the engine oil level has not been checked, the engine oil field must
remain empty.
1
2

Aircraft Log
5.5.1.1 History
Selecting the history triangle allows to view fluid uplifts performed during a certain period and therefore to
calculate the oil consumption.
5.5.1.2 Hydraulic Fluid
If the oil level was checked without uplift, enter a”0”(zero) , otherwise enter uplift in qts.
5.5.1.3 Engine Oil
If the oil level was checked without uplift, enter a”0”(zero) , otherwise enter uplift in qts.
1
2
1 - if the oil servicing caps were not opened, the tickbox remains empty.
(oil qty checked on sight glass or servicing through fill and overflow ports)
Note : A Fluid uplift report is automatically stored in the Ready for the “CRS” section, when the data is saved.
- if the oil servicing caps were opened, the tickbox must be ticked.
(oil qty checked on sight glass or servicing through fill and overflow ports)
2 - if the FSSMT inspection was performed by the same person, the tickbox must be ticked.
Note : A Fluid uplift report is automatically stored in the Ready for the “CRS” section, when the data is saved.
Additionally a note is created that the critical task inspection was performed by the same person
- if the FSSMT inspection was performed by another person, the tickbox must remain empty.
Note : A Fluid uplift report with including the FSSMT inspection is automatically stored in the “Open defects”
section, when the data is saved.
The inspection needs then to be performed as an action and signed on that W/O before a CRS can be
issued on the specific task.
5.5.1.4 IDG Oil

If the IDG oil level was checked without uplift, enter a ”0” (zero), otherwise enter uplift in qts.
5.5.1.5 APU Oil
If the APU oil level was checked without uplift, enter a ”0”(zero), otherwise enter uplift in qts.
5.5.2 ETOPS requirement / A330 and B777 only
During each check (also a PFC) performed by Maintenance, the performance of the engine oil level check has
to be entered, also if no oil was added.
5.5.3 Critical Task Re-Inspection
The performance of a Critical Task Re-Inspection (if not reported elsewhere) has to be entered as a separate
action in the action field and signed by the person who has performed the Critical Task Re-Inspection.

Aircraft Log
5.6 Fuel
The Remaining Fuel page allows to view a history of fueling actions, to enter the FOB (fuel on board) after
maintenance actions or prolonged APU operation. enter refueling datas when performed by maintenance
personal.
1 History shows all fuel activities

2 Void last allows to clear a fuel uplift entry if wrong entries were made
3 Fuel state / remquiring fuel correct date & time as required
4 New fuel state due to select from dropdown list & enter new FOB
5 Fuel uplift same as in Cockpit Mode
see “3.5 Fuel Uplift (Refueling Data)” on page 26
6 Sign enter Username, Password and Save datas

Aircraft Log
5.7 PFC (Pre Flight Check)

5.7.1 General
The Pre Flight Check for maintenance is split into an arrival part and a departure part.
- the PFC arrival part is included in the daily check, weekly check or higher and is signed off on a W/O.
- the PFC departure part is performed before the flight and has to be signed off as follows..
1 At adjust with - / + if required

2 Reference / Rev enter document reference and issue number of checklist usedt
3 Username & Password enter and save new check
5.7.2 Daily Check and Weekly Check

A daily check is valid for 48 hours on AR1 and A320FAM and on A330/A340.
It is performed once a day (during nightstop or after arrival in the morning) exept :
- at outstations without maintenance provider and the daily check is still valid, or
- if ground time is too short and the daily check is still valid.
Latest during daily check all open workorders have to be closed or transferred

Aircraft Log
5.8 Structure (Dent & Buckle chart)

The Dent and Buckle Chart provides detailed information about all structural damages to the aircraft.
The information contains also the reference to approved data.
It gives a description about the damage type, the dimension, the entry and final date on the following locations:
- fuselage incl. doors
- wings
- vertical and horizontal stabilizer
- pylons
- engines
- windows and windshields
It must be consulted if a structural damage is found during a Preflight Check to confirm if the damage is already
detected and filed in the Dent and Buckle Chart.
If not, a W/O entry followed by a damage assessment must be performed by qualified maintenance staff.
Note : Recordings to the Dent & Buckle Chart have to be done by the maintenance !

Aircraft Log
5.9 Maintenance Release to Service

5.9.1 General
There are two types of Maintenance Release to Service: (CRS = Certificate of Release to Service)
- Release to Service issued on a Aircraft Certificate of Release to Service
- Release to Service issued in the ELB
Both must be available to dispatch an aircraft.
5.9.2 Release to Service issued on Aircraft Certificate of Release to Service
After the performance of a base-maintenance check workpackage (C-Check or higher) a release to service is
issued on a Certificate of Release to Service which is a form signed by an approved Part-145 maintenance
organisation and is stored under Additional Info. See “3.2.2 Detailed description of A/C Status” on page 22.
This certificate remains valid until the next letter check is due.

Aircraft Log
5.9.3 Release to Service issued in the ELB

The authorised person issuing the CRS, certifies to the operator that the maintenance work has been carried
out in accordance with approved Maintenance data, by authorised staff and that there are no non-compliance
which are known to endanger flight safety.
Additionally he/she declares that all open complaints are not safety relevant and therefore may remain open.
5.9.3.1 W/O ready for CRS
When a workorder is closed or transferred, it appears on the Maintenance Overview page in the Ready for CRS
tab. A CRS icon on the lower part of the screen shows the amount of workorders requiring a CRS. Approved
maintenance staff can select all workorders at the same time and issue the CRS.
1 Workorders ready for CRS detailed view available if required

2 CRS shows number of W/O ready for CRS
select to issue CRS
see “5.9.3.2 Issue CRS” on page 83

Aircraft Log
5.9.3.2 Issue CRS

To issue a CRS, the applicable W/O has to be selected on the related tickbox next to the W/O number. Finally
the username and the password have to be entered before the Issue CRS button can be selected. The W/O
disappears from the Maintenance Overview page but can be seen in the “Recently Closed” items.
1 Workorder tickbox select

2 Username & password enter
3 Cert. company enter company authorization number
4 Issue CRS select

Aircraft Log
6. Backup Aircraft Logbook

6.1 General
If neither of the two ELB’s on board can be used for whatever reason, a Backup Aircraft Logbook in printed
paper can be found in the Forms Folder stored in the cockpit. The Backup Aircraft Logbook allows the entry of
all required data.
- Entries shall be made on the white original slip only. The required entry fields for flight crew members are
shaded in light grey and one slip set has to be used per flight leg.
- The PFC entries may be done by flight crew or maintenance.
Each slip set contains an Original, a DO NOT REMOVE, a Line Copy and a Handling Agent copy. When all
required data is filled in and the aircraft acceptance is signed, the Handling agent copy shall be handed over
to the handling agent before the flight. If more than one complaint has to be opened per flight, items 3-6 and 8
have to be filled in on the first slip set only.
The aircraft status and the certificate of release to service must be on board in paper or electronic form before
departure.
1 2
3 4
5
8
6
9
7
10
11
12
1 Company Logo and address
2 Aircraft and flight details enter A/C Reg / Type / flight number and from - to
3 Refuel data enter fuel figures after refueling
4 PFC data enter date and time when performed and sign
5 Aircraft acceptance enter time when accepted and sign
6 Statistical data enter De/Anticing if not sent by ACARS and Autoland results
7 Complaint section enter complaint or other information to technical deparment
tick appropriate box (PIREP, Maintenance, Cabin, Scheduled maintenance)
enter personal ID and sign
8 Close flight tick “NIL” if no complaint was raised
enter remaining fuel onbard and sign
9 Action section enter action performed
10 Deferred section enter applicable MEL/CDL reference
issue date of reference used
MEL category (A, B, C, D)
limitation (date, flight hours or cycles)
11 CRS (Maintenance Release to Service) enter approval number
tick closure box if workorder is not transferred
enter location, date, time, personal ID and sign
12 Slip copy
- Original archiving + copy removed at ZRH + GVA
- Line Copy Line Maintenance Copy (Outstations only)
- Do Not Remove to remain on board
- Handling Agent Handling Agent Copy with Aircraft Acceptance

Aircraft Log
7. Additional Documentation
7.1 Aircraft Certificate of Release to Service and Maintenance Statement
The Release to Service Form shows the performed check and date.
- see “Annex I - 1. Aircraft Certificate of Release to Service” on page 89
7.2 Smell / Smoke Malfunction Report
The flight crew is requested to fill out this report whenever a smell / smoke was noticed or reported. For this
reason some empty reporting sheets are placed into the Forms Folder. The filled forms shall be sent to the
responsible MCC.
- see “Annex I - 2. Smell / Smoke Malfunction Report” on page 90
7.3 Aircraft Type Specific information
The Aircraft Log can contain further forms to give the flight crew type specific information about aircraft systems
under special observation.

Aircraft Log
8. Special Forms
8.1 MEL Rectification Interval Extension
If the due date of an open MEL Item is expired a Maintenance Release to Service (CRS) cannot be given unless
a MEL Rectification Interval Extension Process is executed.
After a technical analysis MCC, the Postholder CA and Flight Operations Engineering will sign the permission
part of the form and authorize thus the MEL Rectification Interval Extension. The new due date will not be
inserted in the Aircraft Status Report.
The Postholder CA and Flight Operations Engineering can give their approval also verbally and sign the form
later. MCC is responsible to put the form in the Forms Folder before the flight. A normal revenue flight can be
carried out.
For detailed procedures refer also to:
- OMA 8.7 / MEL Preamble / CAME 1.1.2.4.
A second extension is not allowed. See 'Permit to Fly' Process.
- see “Annex II - 1. MEL Rectification Interval Extension” on page 91
8.2 Special Permit for Flight below Company MEL
According MEL Preamble a flight can be conducted under temporary deviation of the MEL but within the Master
MEL.
MCC makes a technical analysis of the problem and fills out the upper part of the form 'Special Permit for Flight
below Company MEL'. According page 2 of the form Flight Operations Engineering decides if operational
restrictions apply. The form has to be signed by the Postholder CA, MCC and Flight Operations Engineering.
The Postholder CA and OPS Engineering can give their approval also verbally and sign the form later.
The CMD shall be in possession of the form before the flight. If this is not possible, MCC can give the approval
via ACARS, SITA or Telex.
- OM A 8.7 / MEL Preamble / CAME 1.1.2.6.
A revenue flight outside the Master MEL is not allowed. See 'Permit to Fly' Process.
- see “Annex II - 2. Special Permit for Flight below Company MEL” on page 92
8.3 Permit to Fly
A Permit to Fly is an option to operate an aircraft to a location where maintenance or airworthiness review are
to be performed when the Certificate of Airworthiness is not valid.
Only Non-Revenue Flights may be carried out. The number of flights is limited.
- OM A 8.7 / CAME Part 4B
Execution of the flight:
Operations Engineering decides if a briefing with the flight crew is necessary for the execution of the flight.
In this briefing background information, operational restrictions (e.g. allowed persons on board, OM A 8.7.) and
operational support shall be provided.
Before the flight the following forms have to be completed, signed and provided to the CMD:
- Permit to Fly - Certificate of Harmlessness
- EASA Form 20a or EASA Form 20b
MCC is responsible to put the form in the Forms Folder before the flight.
- see “Annex II - 4. Permit to Fly Documents” on page 94

Aircraft Log
8.4 Maintenance Request for PIC Action

If the aircraft can easily be returned to service with a maintenance action performed by the flight crew (e.g.
Electrical Power switching, C/B reset, C/B pull, System Inoperative Procedures, System Tests) a Maintenance
Request for PIC Action process can be initiated.
Usually this process is initiated to avoid a Permit to Fly process or having a maintenance field team flown in.
- CAME 1.1.2.7.
MCC sends the Form 'Maint. Request for PIC Action' in double to the CMD. The form contains the action to be
performed by the CMD and has to be signed by MCC, the Postholder CA and a contact person flight OPS.
Verbal Approval of the Postholder CA and the contact person flight operation is also sufficient.
Operations Engineering decides if a briefing with the flight crew is necessary to provide background
information. The CMD completes the required actions according the action part of the form and confirms this
with his signature.
One copy of the form remains with the handling agent, the other copy has to be filed in Forms Folder before
the flight.
- see “Annex II - 3. Maintenance Request for PIC Action” on page 93

Aircraft Log


1. Aircraft Certificate of Release to Service
Deferred Items out of the BOW (Bill of Work) or the Workpackage have to be listed as shown on the example
below. The approved person must sign both, the CRS Form and the Tech Log Release to Service after
completion of the Check.
The document is also stored in the ELB and available under Additional Info on the Aircraft Status Page.
- see “3.2.2 Detailed description of A/C Status” on page 22
- see “5.9.2 Release to Service issued on Aircraft Certificate of Release to Service” on page 81
Effective : 15.05.17 Annex I (Examples of additional Documentation) - Page 89

2. Smell / Smoke Malfunction Report

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1. MEL Rectification Interval Extension
MEL Rectification Interval Extension

Technical Problem Analysis / Permission
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Effective : 15.05.17 Annex II (Examples of Special Forms) - Page 91

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3. Maintenance Request for PIC Action
Maintenance Request for PIC Action

To be filled by MCC
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Function Name Date Time (UTC) Signature
Flight Ops
Contact
Person
Approval

Responsible

NPCA

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(IIHFWLYH01.03.2017 Form Page 1 of 1

4. Permit to Fly Documents

Permit to Fly - Certificate of Harmlessness
Permit-to-Fly
Certificate of Harmlessness Form
1. Technical Restriction Analysis

Aircraft Registration: Date: Place: Workorder No.:
Describe problem in detail

(Technical problem description
and reason for Permit-to-Fly)
NOTE: Start this field with original pilot

complaint entry!
List all ADD/MEL items

MCC (lead) / TECHNICAL ENGINEERING
(Items must be listed. Reference to

attached aircraft status report is not
allowed)
Permit-to-Fly
List any interference to other
systems => which systems are
additionally affected 2. Operational Restriction Analysis
attached aircraft status report is not Aircraft Registration: Date: Place: Flight No.:
allowed)
List any other system/component Describe problem in detail n/a

with known low performance
and/or degradation
attached aircraft status report is not
allowed)
Technical data to which the aircraft must conform n/a
Technical problem analysis above MCC Operational equipment necessary for a safe ferry flight n/a
performed Date: ___________
Aircraft mass and/or C.G. limitations
Signature / 3/4 LC: _________________________ Time (UTC): ___________ n/a
Engineering Performance limitations n/a

Date: ___________
Fuel and fuel-distribution limitsTime (UTC): ___________
Signature / 3/4 LC: _________________________ n/a
Provide the following documents Flight Condition Approval (coordinated by SWISS Technical Engineering)
Aircraft de-rating n/a
to the Nominated Person for Given by approved design organisation under the privilege of EASA Part 21A.263(c)(6).
1 (including work instructions, drawings, damage assessment, etc.)
Continuing Airworthiness (NPCA )
Manoeuvres and operational limitations of the aircraft n/a
for Permit-to-Fly issuance /
Aircraft Status Report Permit-to-Fly
MCC
application
Limits on usage of flight equipment, such as autopilot-, n/a
2
landing gear-,case
pressurization system etc.
TECHNICAL PILOT
Aircraft history data and other relevant data

Meteorological conditions to be avoided and the n/a
inspections required if inadvertently
Date: encountered 3. Approval
___________
Special duty for crew on boardTime
Signature / 3/4 LC: _________________________ to perform
(UTC):during flight
___________ n/a
(e.g. continuously monitor, monitor area for evidenceValidity
of of Approval
smoke, etc.)
NOMINATED PERSON FOR CONTNUING AIRWORTHINESS
Areas on the ground which should be avoided to ensure Aircraft type: ___________________________ n/a Flight No.: ________________________
S/TO-S/LM-43F-002 FORM safety to the public
Effective 01.03.2017 Form Page 1 of 3 Runway selection if necessary for safety Aircraft registration: ___________________________ n/a Flight from – to: ________________________
On-board personnel restrictions n/a for:

The approval is associated with the Permit-to-Fly which is valid
(see details on the Permit-to-Fly EASA Form 20b or EASA Form 20a)
Proposed routing n/a
(to be communicated to PIC or dispatcher) _________________________________________________________________________________________________________
Communications required with the airport tower n/a
_________________________________________________________________________________________________________
personnel to inform them prior to take-off or landing of
the non-standard condition of the aircraft
Flight/duty/rest period regulations or until the airworthiness of the aircraft is being re-established,
n/a whichever is earlier.
Maintenance personnel allowed on board: Yes No
Notification to authorities of overflown countries Cabin Crew allowed on board: n/a ■ Yes No
(request from dispatch, if necessary) 1
Additional comments/restrictions Approval by Nominated Person for Continuing Airworthinessn/a
(NPCA )
Permit-to-Fly approved: ■ Yes No => Aircraft AOG
Date: Time (UTC): Signature: SWISS 3/4 LC:

Date: _______________ Name: _____________________ Signature / 3/4 LC: ________________________
Approval by Nominated Person for Flight Operations
FLIGHT OPS
S/TO-S/LM-EDW-002 FORM Permit-to-Fly approved: ■ Yes No => Aircraft AOG

Effective 01.03.2017 Form Page 2 of 3
Date: _______________ Name: _____________________ Signature / 3/4 LC: ________________________
Following documents x Completely signed form (pages 1 to 3)

provided to Maintenance x Permit-to-Fly EASA Form 20b or EASA Form 20a
and Commander on site
MCC
Date: Time (UTC): Signature: SWISS 3/4 LC:
Original form (all 3 pages): to be filed by MCC

Copy of form (all 3 pages) including TechLog copies: to be provided to S/TO S/LM ^a 43F (responsible
1
Nominated Person for Continuing Airworthiness (NPCA )) and S/LS (responsible Technical PilotU^aBfXbb^][h
Distribution to FOCA, S/TEA, S/TEI, Fleet Chief (S/OF, S/L 43F>?B) by the Nominated Person for Continuing
1
Airworthiness (NPCA ).
1
NPCA: Nominated Person for Continuing Airworthiness (former Postholder Continuing Airworthiness)
2
Flight Operations Duty Officer, if Technical Pilot is not available
S/TO-S/LM-43F-002 FORM
Effective 01.03.2017 Form Page 3 of 3

Permit to Fly - Form 20a
Permit to Fly - Form 20b


Aircraft Log Procedure Manual (ELB Version)

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Aircraft Log Procedure Manual (ELB Version)

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Formatos disponíveis

Aircraft Log Procedure Manual (ELB Version)

Aircraft Log Procedure Manual (ALPM)

Swiss International Air Lines Ltd.

Swiss Global Air Lines Ltd.

Responsible for release and content:

INTENTIONALLY LEFT BLANK

Effective : 22.03.16 Table of Content - Page I

3.4.3 PFC A330 / A340 / B777 .................................................................................................................. 25

Effective : 22.03.16 Table of Content Page - II

5.3 Open defects ...................................................................................................................................... 60

Effective : 22.03.16 Table of Content - Page III

6. Backup Aircraft Logbook ................................................................................................................... 84

Effective : 22.03.16 Table of Content Page - IV

Effective : 15.05.17 Introduction - Page 1

Effective : 15.05.17 Introduction - Page 2

Effective : 15.05.17 Introduction Page 3

5. Transmittal Letters 6. Amendment Record of TR

1 01.11.15 01.11.15 OFES 1

2 15.01.16 15.01.16 OFES 2

3 22.03.16 22.03.16 OFES 3

4 15.05.17 15.05.17 S/SLES 4

Effective : 15.05.17 Introduction Page 4

Effective : 15.05.17 Introduction - Page 5

I TX RSN Transfer Reason

IAS Indicated Airspeed U

Effective : 15.01.16 Introduction Page 6

Effective : 15.01.16 Aircraft Log - Page 7

1.1 Electronic Log Book

Effective : 22.03.16 Aircraft Log - Page 8

2. Electronic Log Book (ELB) description

Effective : 15.01.16 Aircraft Log - Page 9

2.2.2 Surface and Router features

Effective : 15.01.16 Aircraft Log - Page 10

2.2.3 Powering ELB and Router up / down

Effective : 15.01.16 Aircraft Log - Page 11

Effective : 15.01.16 Aircraft Log - Page 12

2.3.2 ELB Home Screen

1 Maintenance see “2.3.4 ELB Login (Cockpit or Maintenance)” on page 15

Effective : 15.01.16 Aircraft Log - Page 13

2.3.3 A/C Status without login

Effective : 15.01.16 Aircraft Log - Page 14

2.3.4 ELB Login (Cockpit or Maintenance)

1 NETWORK/BACK UP/SYNC SYMBOL Indication about Network/Backup state

Effective : 22.03.16 Aircraft Log - Page 15

2.3.4.2.2 Password is forgotten or does not work

Effective : 22.03.16 Aircraft Log - Page 16

2.3.5 Communication between Cockpit device and Cabin device

1 Select “crossmos-easy-config-tool” shortcut see “2.3.1 Windows functions” on page 12

Effective : 22.03.16 Aircraft Log - Page 17

2.3.6.2 Register as Cockpit device

1 Admin Mode select

Effective : 15.01.16 Aircraft Log - Page 18

2.3.6.3 Register as Cabin device

1 Admin Mode select

Effective : 15.01.16 Aircraft Log - Page 19

Effective : 22.03.16 Aircraft Log - Page 20

3.2 A/C Status

Effective : 22.03.16 Aircraft Log - Page 21

3.2.2 Detailed description of A/C Status

Effective : 22.03.16 Aircraft Log - Page 22

3.2.2.1 Upper part of A/C Status screen

3.2.2.2 Open defects / Pilot Accepted Open Defects / Deferred Defects

/ see “3.8.4 Accept Open Complaint” on page 36