The purpose of an employment application form is to:

Screen out unqualified applicants

Which of the following is a prerequisite to the selection process?

Recruitment

Questions about a person's race, color, national origin, or religion should be avoided in an application
form because:

Recording of such information can be proven as discriminatory.

A (n) ____ is used by a company to obtain information from a job applicant that could be used to
illegally discriminate.

Applicant flow record

The ____ is a handbook that summarizes a wide variety of commercial tests and also provides an
evaluation of the tests by several experts.

Mental Measurements Yearbook

The first step in the employee selection process is:

Completing an employment application form.

____ measure a person's capacity or potential ability to learn and perform a job.

Aptitude tests

Courts have ruled that an individual's arrest record is a lawful basis for refusal to hire.

False
An employer can refuse to hire on the basis of an applicant's prior arrest and conviction record, if:

The employer can show that such a policy is job related.

Any procedure that is used to make employee selection decisions is construed to be a test.

True

Polygraph tests are widely used today to screen out undesirable job candidates.

False

are used to differentiate experienced and skilled workers from less experienced and less skilled workers.

Job knowledge tests

Perception speed tests measure a person's ability to:

Recognize similarities and differences.

The Rorschach inkblot test and the Thematic Apperception Test (TAT) are examples of ____

personality tests

Which of the following tests is most likely to be administered while hiring people to fill assembly-line
jobs?

Psychomotor test

Chemical testing employees for drugs or AIDS is not prohibited.

True
Perception speed tests measure a person's ability to visualize objects in space and determine their
relationships.

False

A word processing test given to applicants for a secretarial job is an example of a(n) ____.

proficiency test

The primary problem with using ____ for employee selection purposes is that responses to the
questions are not always sincere.

interest tests

The use of polygraph examinations:

Is currently prohibited in most employment settings.

In organizations using self-managed work teams:

Groups of peers are responsible for a particular area or task.

Generally, taking notes during a job interview should be avoided.

False

Downsizing involves laying off large numbers of managerial and other employees.

True

An unstructured interview will not have a predetermined checklist of questions.

True
Functional job analysis uses standardized statements and terminology to describe the content of jobs.

True

When a temporary help agency is used for recruitment, the agency pays the salary and benefits of the
temporary help provided to an organization and receives an agreed-upon figure from the organization

True

Methods study identifies the motions and movements necessary for performing a task or job and then
designs the most efficient methods for putting those motions and movements together.

True

Reasonable accommodation means an employer may be required to alter the conditions of a particular
job so as to enable a candidate to perform all essential functions.

True

Which of the following statements is true of the sociotechnical approach to job design?

It emphasizes that employers should design jobs by taking a holistic, or systems, view of the entire job
situation.

RedWing Advices Inc. has decided to advertise job openings on Truejobs.com, a reputed online job
portal. Which of the following is a disadvantage of using this source of recruitment?

Too many applicants and unqualified candidates may be generated.

Working at home by using an electronic linkup with a central office is known as

telecommuting

Which of the following statements is true of Internet recruiting?

Job candidates seeking employment and managers searching for qualified job applicants are increasingly
relying on the Internet.

State employment agencies provide free service for individuals seeking employment and charge a
contracted figure from business organizations seeking employees.

False

The Americans with Disabilities Act stipulates that a physical exam cannot be conducted until after a job
offer has been extended to a job candidate.

True

With reference to recruitment, the acronym RJP stands for:

Realistic job previews

Which of the following steps of an employee selection process is required only for an individual who is
offered a job and the job offer is contingent on the individual passing this test?

Physical examination

Today human resource management (HRM) is clearly isolated from both the management and the
strategic planning process of an organization and occupies a purely administrative role.

False

Which of the following is NOT a common problem associated with job analysis?

Jobholders participate in the design of the job analysis procedure.

Which of the following is true of the reliability of employment tests?

Reliability is necessary but not sufficient to show the validity of a criterion predictor.
refers to the number and variety of different tasks performed by a jobholder.

Job scope

Fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in
cost, quality, service, and speed is known as outsourcing.

False

An advantage of a structured interview is that it:

Allows systematic coverage of all questions deemed necessary by an organization.

Increasingly involved in their organization's strategic and policy-making activities.

Time study is sometimes called methods study.

False

Spending more time with the line people, keeping a hand on the pulse of the organization, and learning
to calculate costs and solutions in hard numbers are all suggestions that help human resource managers:

Become more familiar with their businesses.

Headhunters are usually used when there is a requirement for a large number of low-skilled personnel
in an organization.

False

Professional employer organizations (PEOs) place semi-skilled employees in short-term jobs.

False
refers to the freedom of jobholders to plan and organize their own work, work at their own pace, and
move around and communicate as desired.

Job depth

The Privacy Act of 1974 prevents government agencies from making their employment records available
to other organizations without the consent of the individual involved.

True

According to a study, which of the following is a poor source of recruitment in terms of employees'
performance?

Campus recruiting

A new employee's orientation responsibilities are normally shared between the:

Human resource department and the top management of the company

The profit margin of an organization is one of the topics covered during a departmental and job
orientation program.

False

The orientation from coworkers often provides new employees with inaccurate and misleading
information.

True

An orientation kit is normally prepared by:

The human resource department.

False
Information related to food services and cafeteria should be provided during an organizational
orientation program as opposed to during a departmental and job orientation program.

True

Which of the following organizational orientation topics is classified within the compensation area?

Advances on pay

In an organizational orientation program, the rights of managers and supervisors would be covered
under the topic:

Employees and union relations.

Which of the following would be grouped under the topic "economic factors" during organizational
orientation programs?

The costs incurred on equipment

Which of the following topics should be covered during a departmental and job orientation program as
opposed to during an organizational orientation program?

Performance standards and basis of performance evaluation

It is easier for new employees to absorb all the information in a company orientation program in one
long session when compared to brief sessions spread over several days.

False

The human resource department of Inverta Systems Inc. is redesigning its existing new employee
orientation program. To ensure that the new orientation program is effective, the company should
conduct the orientation:

In brief sessions spread over several days.

About two-thirds of apprentice able occupations are in the:

Construction and manufacturing trades.

Ideally, the human resource department should conduct a scheduled follow-up to the initial orientation
after a new employee has been on the job for:

A month.

Training needs must be determined prior to establishing training objectives.

True

Which of the following orientation strategies should a person adopt as the human resource (HR)
manager of a company?

Conduct brief orientation sessions spread over several days

In an organization, who has the primary responsibility for a new employee's job training?

The new employee's manager

Effective observations for determining an organization's training needs can be adeptly conducted by:

Human resource specialists who are trained in performing job analyses

involves giving instruction, both on and off the job, in the practical and theoretical aspects of the work
required in a highly skilled occupation.

Apprenticeship training

Which of the following is sometimes called cross training?

Job rotation
The degree of accomplishment of the tasks that make up an employee's job is called:

Performance

It is generally recommended that informal performance appraisals should be conducted two or three
times a year for most employees.

True

An understanding of job descriptions is crucial for conducting performance appraisals.

True

refers to the amount of energy (physical and/or mental) an individual uses in performing a task.

Effort

Which method is most commonly reserved for appraisal of managers and professionals?

Management by objectives

The senior management of Coral Isle Hotels wants to introduce performance management systems
within the organization. To provide a powerful incentive for the employees to work diligently, the
management should link the systems to a(n):

Organizational reward system.

An employee's lack of time or conflicting demands upon it, inadequate work facilities and equipment,
restrictive policies that affect the job, lack of cooperation from others, type of supervision, temperature,
lighting, noise, machine or equipment pacing, shifts, and even luck, are all examples of:

Environmental factors as performance obstacles.

Which of the following is a typical responsibility of a human resources department regarding

performance management?
Training managers in conducting performance appraisals

Generally, one of the responsibilities of line managers in performance management is to maintain a

reporting system to ensure that appraisals are conducted on a timely basis.

False

Personal characteristics used in performing a job are called:

Abilities

Which of the following is a method of performance appraisal that attempts to eliminate evaluator bias
by making a rater rank statements that are seemingly indistinguishable or unrelated?

Forced-choice rating Correct

The critical-incident appraisal method requires an evaluator to keep a written record of job behaviors
that illustrate both the satisfactory and unsatisfactory performance of the employee being rated.

True

Which of the following performance appraisal methods is also referred to as multi-rater assessment?

360-degree feedback Correct

Management by objectives (MBO) requires that employees participate in the process of performance
evaluation by helping to set objectives

True

The focus of the behaviorally anchored rating scale (BARS) and, to some extent, the graphic rating scale
and checklist methods of performance appraisal is primarily on performance outcomes.

False
Which of the following acts does not permit the use of ranking methods for federal employees?

The Civil Service Reform Act

Most behaviorally anchored rating scales (BARSs) use the term job dimension to mean those broad
categories of duties and responsibilities that make up a job.

Select one:

True

Which of the following employee ranking systems assumes the performance level in a group of
employees will be distributed according to a bell-shaped, or "normal," curve?

Forced distribution method

In this method of job evaluation, certain classes of jobs are defined on the basis of differences in duties,
responsibilities, skills, working conditions, and other job-related factors.

Job grading

Ordinarily, the largest portion of an employee's total compensation consists of:

Base wages or salaries.

Which of the following is true about the job ranking method?

It produces an ordering of jobs.

In the job ranking method of job evaluation, jobs are ranked from the simplest to the most difficult.

True
Most wage and salary systems establish pay ranges for jobs based on the relative worth of the job to an
organization.

True

Base wages and salaries are the hourly, weekly, or monthly pay that employees receive in exchange for
their work.

True

The first step in a job evaluation program is to gather information on the jobs being evaluated.

False

of determining job value is objective and quantitative.

point method

The primary method for determining the relative worth of jobs to an organization is termed:

Job evaluation

In the ____ of job evaluation, job subfactors are used to describe compensable factors in detail.

point method

Classes of jobs that for pay purposes are grouped on the basis of their worth to an organization are
called:

Pay grades.

What is the most reliable and most expensive method of surveying wage data?

Personal interviews
In the point method of job evaluation, after the point scale has been agreed on, point values are derived
for key jobs by examining the job descriptions.

True

A major disadvantage of the point method of job evaluation is that it:

Is relatively time-consuming and costly to develop.

Which of the following is an advantage of the point method of job evaluation?

The system is easy to keep current as jobs change.

When the point method of job evaluation is used, all jobs in an organization must be examined and
evaluated.

False

The job classification method of job evaluation is also called job grading.

True

Which of the following is a disadvantage of the factor comparison method of job evaluation?

It is not easily adapted to changes in the jobs being evaluated.

Which of the following is an advantage of the job ranking method of job evaluation?

It is easy to explain.

The following guidelines should be followed when conducting wage and salary surveys EXCEPT:

Disregard variations in job descriptions.

To employers, an advantage of incentive pay over salary increases is that it:

Is not permanent and would need to be earned during each designated period.

The incentive pay plan typically identified with many salespeople, which rewards employees, at least
partly, on the basis of sales volume is termed a ____ plan.

c. commission

Which of the following is the least effective practice when rewarding employees' good performance
within an organization?

Rewarding employees through the base wage or salary structure

Linda, a human resource executive, is trying to convince her colleagues that their organization should
use an individual incentive plan as opposed to group incentive plans. Which of the following can Linda
use as an argument to support her views on the individual incentive system?

Individual incentive plans help employees see the clear relationship between their actions and rewards.

Taurus Apparel Inc. uses a differential piece rate plan to reward good performance among its
employees. In this incentive plan, the rate paid per unit produced is raised:

. After a given number of pieces have been produced.

Family Goods, a chain of departmental stores, provides an incentive pay plan along with its base
wage/salary structure. All of the following are reasons for the firm to offer an incentive plans in addition
to its base wage/salary structure EXCEPT that:

Calculations are simpler when both systems are taken together.

One requirement of an incentive plan is that it be:

Based on performance.
Incentive pay plans attempt to strengthen the performance-reward relationship and thus motivate the
affected employees.

True

A pay plan in which an individual is paid for the typical time required to complete a job is a(n):

Standard hour plan.

Which of the following is an individual incentive plan devised by Frederick W. Taylor that pays one rate
for all acceptable units produced up to some standard and then a higher rate for all pieces produced if
the output exceeds the standard?

Select one:

Differential piece rate plan

Check

Standard hour plans involve paying employees more if they work more hours, increasing their payment
once they cross a certain number of hours.

False

Performance share plans involve performance units whose value is determined:

Over a period of three to five years.

The key to having a successful suggestion system, as a means to reward employee suggestions, is to:

Clearly communicate how the system works.

For premium-priced stock options, a stockholder realizes a gain only when the:

Market value exceeds the exercise price.

A merit pay increase is:

~Paid only if an employee is not eligible for bonus.

Perpetuated year after year.

Qualified stock options are known for their:

Favorable tax treatment.

Under an incentive stock option (ISO), a manager does not have to pay any tax until he or she sells the
stock.

True

Most organizational suggestion systems offer nonmonetary rewards such as vacations and cruises for
cost savings ideas

False

Research indicates that organizational suggestion systems are basically a waste of time and money for
employers.

False

Performance-vesting options are also called

Price-vesting options.

An organization's compensation system should produce a base wage/salary structure that is:

Externally equitable.
A new law was passed that prohibits cash bonuses and other incentives for the five most-senior officers
and the 20 highest-paid executives at companies that have received funds under the:

Troubled Asset Relief Program.

Which of the following areas of training evaluation assesses how much did the trainees like a training
program?

Reaction

Say-on-pay" proposals require an annual binding shareholder vote regarding executive compensation

False

The halo effect occurs when a rater allows a single prominent characteristic of an employee to influence
his or her judgment on each separate item in the performance appraisal.

True

The financial crisis social security faces stems from:

Demographic changes in our society.

The number of organizations that are extending benefits coverage to include unmarried heterosexual
and homosexual partners of unmarried employees has shown:

A growing trend.

Prior to the passage of the Social Security Act of 1935, employee benefits were not widespread.

True

As a federally administered insurance system, social security is, for the most part:

Mandatory for employees and employers.

Health insurance under social security, commonly known as Medicare, provides:

Partial hospital and medical reimbursement for persons over 65.

To receive unemployment compensation, an individual must meet all of the following requirements
EXCEPT he or she must:

Have voluntarily quit the former job.

Social security is a federally administered insurance system that provides funds to employees upon
joining an organization.

False

Employee benefits are those rewards given only to employees retiring from an organization.

False

To make its compensation structure attractive, SatLight Inc. is initiating new fringe benefits to be
included in the structure. Which of the following employee benefits is legally required?

State disability insurance

All employee benefits are legally required benefits.

False

The 401(k) retirement plan is the most popular type of:

Defined-contribution plan.

Which of the following is true about workers' compensation?

An element of coinsurance exists in the workers' compensation coverage.

Private pension plans can be funded entirely by an organization or jointly by an organization and an
employee.

True

The Employee Retirement Income Security Act (ERISA) is designed to:

Ensure the solvency of pension plans.

Workers' compensation is most frequently associated with:

Job-related illness or injury.

Unemployment compensation is designed to provide funds to employees who have lost their jobs
through no fault of their own and who are seeking other jobs.

True

Generally, unemployment compensation is:

Calculated on the basis of an individual's wages received in the previous period of employment.

Vesting in a pension or retirement plan means that an employee upon departure from the company
would:

Be eligible to receive money paid into the fund.

The traditional concept concerning employer or employees' free decisions on termination in

nonunionized organizations is termed as:

Employment at will.

Employment at will permits an employer to terminate an employee for good reason or for no reason.
True

According to the conspiracy doctrine, a labor union could be punished if either the means used or the
ends sought were deemed illegal by the courts.

True

A manager who objects to an employee's performance or behavior just has to say, "You're fired!" and
does not have to offer any justification for the same.

False

A strike is the collective refusal of employees to work.

True

Tison Systems Inc. is introducing a new employment arbitration program within the organization. This
will generally:

Begin with new hires only.

The demands of the unions that appeared between 1790 and 1820 in America were similar to those of
unions today. Unions wanted job security, higher wages, and shorter working hours.

True

A court order to stop an action that can result in irreparable damage to property when a situation is
such that no adequate remedy is available is known as a(n):

Injunction

The landmark decision by the Supreme Court of Massachusetts in the Commonwealth v. Hunt case was
significant because it:

Rejected the doctrine that the actions of labor unions were illegal per se.
The employment at will doctrine:

Would allow a company to fire one employee for a transgression and retain another employee who
engaged in similar behavior.

Falsifying an employment application is not grounds for discipline, unless discovered at the time the
application was completed.

False

An agreement between an employee and an employer stipulating that, as a condition of employment,

the worker would not join a labor union is known as a(n):

Yellow-dog contract.

The first step in the organizational disciplinary process is the establishment of performance
requirements and work rules.

True

Generally while administering organizational discipline, the key guidelines to be followed and adhered
to are:

Immediacy, advance warning, and consistency.

Which of the following statements is true regarding the Hitchman Coal & Coke Co. v. Mitchell case?

It upheld the legality of yellow-dog contracts.

In a labor dispute between the employees and owners of Arrow Products Inc., a local court has been
asked to issue an injunction. Which of the following statements is NOT true regarding the use of
injunctions in this situation?

Courts place a narrow interpretation on the term property.

The Hitchman Coal & Coke Co. v. Mitchell case upheld the legality of yellow-dog contracts.

True

The first step in an organizational disciplinary process is:

Establishing performance requirements and work rules.

is a landmark case of 1908 in which the Supreme Court ruled that the Sherman Anti-Trust Act applied to
all unions

Danbury Hatters case

Which of the following may result in organizational discipline?

Horseplay

Which of the following would be considered an unfair labor practice during the election campaign of a
labor union?

Threatening or coercing of employees by union organizers

Under the ____, management has the right to speak against a union on company time to employees and
require employees to attend the meeting.

captive-audience doctrine

Generally, employees in favor of a union can orally solicit support from other employees in work and
nonwork areas during work time.

False
The main issues contributing to the decision of employees to join a union are wages, benefits, working
conditions, and job security.

True

Over 60 percent of employees in an organization must sign authorization cards before the National
Labor Relations Board (NLRB) may be requested to come in and supervise a union election.

False

Employees opposing unionization would likely cite any of the following reasons EXCEPT:

Inadequacy of company management.

True Workers Union, a regional labor union, has been campaigning in several organizations to interest
employees in joining it. Which of the following statements is true regarding soliciting support from
employees?

Support for the union can be solicited only during nonworking time.

A group of employees in a plant, firm, or industry that is recognized by an employer, agreed on by the
involved parties, or designated by the National Labor Relations Board (NLRB) or its regional director as
appropriate for the purposes of collective bargaining is known as a(n):

Election unit.

Management can prohibit union organizers from entering company property.

True

During the election campaign of a labor union, management can

Initiate a campaign against the union, emphasizing the costs of unionization.

The election for certification of a union as an exclusive bargaining agent is done by conducting a:
Secret ballot.

Mediation is also called

Conciliation

How is mediation different from arbitration?

Mediators, unlike arbitrators, cannot impose decisions on the parties involved in a dispute.

The National Labor Relations Board (NLRB) has ruled that boulwarism is not good-faith bargaining.

True

An employer is prohibited from conducting polls to verify a labor union's strength prior to an election.

False

process in which the parties involved in a dispute agree to settle their dispute through the use of an
independent third party, who imposes a binding decision, is called

Arbitration

Good-faith bargaining requires the parties involved in a dispute to agree.

False

Coordinated bargaining occurs when several labor unions bargain jointly with a single employer.

True

Once a contract is agreed between an organization's management and a union, the National Labor
Relations Board (NLRB) does not normally permit an election in the bargaining unit covered by the
contract until the contract expires, up to a maximum of three years. This is known as:
The contract bar doctrine

The normal sequence of actions taken by management in disciplining an employee would be:

Oral warning, written warning, suspension, and discharge.

The Federal Labor Relations Authority (FLRA) serves as a counterpart to the National Labor Relations
Board (NLRB) for federal sector employees.

True

It is an illegal labor practice for one party in a collective bargaining agreement to insist on bargaining
about a permissive issue.

True

A manager is allowed to discipline an employee even before looking for evidence to support the
decision.

False

Early retirement incentives are an alternative to mandatory retirement.

True

The Affordable Care Act (ACA) allows people who make more than the federal poverty line but less than
four times the poverty line to buy insurance subsidized by the government.

True

passed in 1935, gave employees the right to organize unions, bargain collectively with employers, and
engage in other concerted actions for the purpose of mutual protection.

Wagner Act
The Health Maintenance Organization Act of 1973 ushered in the concept of one-stop, prepaid medical
services as an alternative to traditional insurance programs.

True

Under a (n) ____ provision, employees are not required to actually join a union, but they are required to
pay the equivalent of union dues as a condition of employment.

agency shop

In a Roth IRA, an employer contributes up to 25 percent of an employee's total salary, with a maximum
of $49,000.

False

requires that all employees in a bargaining unit join a union and retain membership as a condition of
employment.

union shop

Notation of rules infractions in an employee's record constitutes advance warning and is sufficient to
support disciplinary action.

False

The Taft-Hartley Act was the first act to make yellow-dog contracts unenforceable and severely restrict
the use of injunctions

False

Which of the following acts is also known as the Wagner Act?

The National Labor Relations Act

In an effort to ensure the fair treatment of employees under pension plans, Congress passed the
Employee Retirement Income Security Act (ERISA) in 1974.

True