Course Name Management 2: Human Relation in Management

Course Outline:

1 Human Relations and Organizational Behavior

1.1 Human Relations: A Background
1.1.1 Definition and Importance
1.1.2 A Brief History
1.1.3 Areas of Major Emphasis for Effective Human Relations
1.1.1.1 Self-esteem
1.1.1.2 Mutual Respect
1.1.1.3 Self-awareness and Self-disclosure
1.1.1.4 Communication Skill
1.1.1.5 Group Dynamics
1.1.1.6 Motivation
1.2 Introduction to Organizational Behavior
1.2.1 Definition and Importance
1.2.2 Organizational Behavior and the Management Process
1.2.3 Organizational Behavior and the Manager's Job
1.2.4 Contemporary Organizational Behavior
2 Human Relation Processes and the Organization
2.1 Individual Processes and the Organization
2.1.1 Personal and Organizational Attitudes
2.1.1.1 Attitudes and Self-Esteem
2.1.1.2 Attitudes in Organizations
2.1.2 Personal and Organizational Values
2.1.2.1 Value Systems
2.1.2.2 Values and the Workplace
2.1.2.3 Perception and Behavior
2.1.3 Motivation
2.1.3.1 Theories of Motivation
2.1.3.2 Motivation in Organizations
2.1.3.3 Employee Performance Motivation
2.2 Interpersonal Processes and the Organization
2.2.1 Interpersonal and Group Behavior
2.2.1.1 Nature of Groups and Organizations
2.2.1.2 Quality Organizations and Work Teams
2.2.2 Communication
2.2.2.1 Communication: Nature, Methods and Processes
2.2.2.2 Communication in Organizations
2.2.3 Teams in Organizations
2.2.3.1 Differentiating Teams from Groups
2.2.3.2 Organizations and Work Teams
2.2.3.3 Team Building and Implementation
2.2.3.4 Decision Making in Teams
2.2.4 Leadership
2.2.4.1 Traditional Models of Leadership
2.2.4.2 Contemporary Views of Leadership
2.2.5 Transactional Analysis
2.2.5.1 Transactional Analysis as a System

Management 2 1 of 2
Human Relations in Management PMCA SY 2012-13
 2.2.6 Power, Politics and Organizational Justice
2.2.6.1 Influence and Power in Organizations
2.2.6.2 Politics and Political Bahavior
2.2.6.3 Organizational Justice
3 Building Your Human Relations Skills
3.1 Individual and Organizational Change
3.1.1 Life and Personal Changes
3.1.2 Organizational Change and Development
3.2 Creativity and Human Relations
3.2.1 Perception and Creativity
3.2.2 Creativity in Groups and in the Workplace
3.3 Conflict Management and Negotiations
3.3.1 Conflict: Types, Sources and Management
3.3.2 Negotiations in Organizations
3.4 Stress and Stress Management
3.4.1 Stress: Its Nature and Causes
3.4.2 Managing Stress in the Workplace
3.5 Decision Making and Problem Solving
3.5.1 Nature and Process of Decision Making
3.5.2 Creativity, Problem Solving and Decision Making
3.6 Harassment, Prejudice and Discrimination
3.7 Business Ethics and Social Responsibility
3.8 Human Relations and Customer Service
3.9 Human Relations and a Healthy Workplace
4.0 Human Relations and your Future

References
1 Human Relations: Strategies for Success
Lowell Lamberton and Leslie Minor-Evans
2 Human Behavior in Organization
Ricky W. Griffin and Gregory Moorhead

Management 2 2 of 2
Human Relations in Management PMCA SY 2012-13