Avamar - RaidReconfig - 1

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Topic
ADS RAID Reconfiguration
Selections
Select the Avamar Data Store Version: ADS Gen4S
Select ADS Node Type: M2400 Storage Node
Service Provider: EMC
Generated: 10:21 > December 8, 2017

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Copyright © 2017 Dell Inc. or its subsidiaries. All Rights Reserved.
THIS DOCUMENT IS RESTRICTED FOR EMC’S INTERNAL USE ONLY. THIS DOCUMENT AND THE
INSTRUCTIONS CONTAINED HEREIN ARE FOR USE BY APPROVED EMC SERVICE PERSONNEL
ONLY. ANY USE OF THIS DOCUMENT AND/OR ITS INSTRUCTIONS BY ANYONE OTHER THAN
AUTHORIZED EMC SERVICE PERSONNEL (“UNAUTHORIZED USER”) IS NOT AUTHORIZED,
LICENSED OR PERMITTED BY EMC. UNAUTHORIZED USER ASSUMES SOLE AND COMPLETE
RESPONSIBILITY AND RISK FOR ANY AND ALL LOSSES OR DAMAGES ARISING OUT OF OR IN
CONNECTION WITH ANY SUCH UNAUTHORIZED USE.
Publication Date: December, 2017
EMC Confidential Information- for internal use only version: 2.6.8.13
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Contents
Preliminary Activity Tasks ................................................................................................. 3
Read, understand, and perform these tasks ................................................................................................. 3
Service Provider, Project Information and Customer Contact form ............................... 4

ADS Gen4S RAID Reconfiguration Procedure ................................................................. 4
Connecting to an Erased Gen4S Node ......................................................................................................... 4
Time Required to Complete This Procedure ................................................................................................. 5
Task 1: Enter Raid Configuration Utility and Prepare for RAID Reconfiguration .......................... 5
Task 2: Update Controller Properties ............................................................................................ 6
Task 3: Configure RAID Drive Groups .......................................................................................... 9
Task 4: Create Virtual Disks ........................................................................................................ 13
Task 5: Complete and Save RAID configuration ........................................................................ 18
Task 6: Perform Slow Initialization on Virtual Drives .................................................................. 23
Task 7: Day 2 - Complete RAID configuration ............................................................................ 25
Task 8: Rekickstart the Node ...................................................................................................... 26
Appendix A: Connect to node via RMM port with default settings ............................ 27
Register Product with EMC Install Base Group.............................................................. 29
Avamar Install Base Audit Form – Using the Business Services Portal ..................................................... 29
Task 9: Create a new Case using the Portal............................................................................... 29
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Preliminary Activity Tasks

This section may contain tasks that you must complete before performing this procedure.
Read, understand, and perform these tasks

1. [ ] Table 1 lists tasks, cautions, warnings, notes, and/or knowledgebase (KB) solutions that you
need to be aware of before performing this activity. Read, understand, and when necessary perform
any tasks contained in this table and any tasks contained in any associated knowledgebase solution.
Table 1 List of cautions, warnings, notes, and/or KB solutions related to this activity
2. [ ] Table 2 lists the top 10 trending service topics related to this product. This is a proactive attempt
to make you aware of any KB articles that may apply to your activity, or at the very least inform you of
issues that may be associated with this product.
Table 2 List of Top 10 Service Topics related to this activity
512611 Avamar Gen4T: Power Supply Units (PSU) (or other hardware components) are flapping on a
Gen4T node
512588 Avamar Gen4T: Avamar Administrator GUI shows the message "BMC OS Critical Stop #ea
panic)Oops!Int!NullPtr! "
512581 Avamar Gen4T: Security scanning causes hwfaultd, supervisord, ipmiutil_evt to crash
504735 How to apply hot fixes Avamar ESA for CVE-2017-12611
503420 MC flush overdue due to MCS flushes locally
502475 Avamar Administrator GUI: "Unable to retrieve virtual machine backup configuration.error
unmarshalling return"
502279 Avamar - How to push install a client hotfix to all clients within Client Manager
500430 Avamar client backup performance - behaviour and theory
498452 Avamar/Data Domain Cloud Tiering
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Service Provider, Project Information and Customer Contact

form
This form is automatically populated based on the information that is provided in the Avamar® Procedure
Generator questionnaire prior to generating the procedure. This information is collected and used for
reference purposes when referring back to this procedure at a later date and time.
Section 1:
Service Provider Information
What is your name:

What is your email address:
Section 2:
EMC Project Information
EMC CSI SR#:

EMC Project/PAS ID (or Partner Company Name):
Section 3:
Customer Account Information
Customer Site Name:

Customer Contact Name:
Customer Site Street Address:
Customer Site City:
Customer Site State/Country:
ADS Gen4S RAID Reconfiguration Procedure

The following procedure provides instructions to reconfigure RAID on Avamar Data Store nodes. The
main use case for this procedure is for repurposing nodes after an Avamar Data Erasure activity. This is
because the Avamar Data Erasure process clears the RAID configuration and leaves the nodes in an
unusable state.
To get more information on drive location and raid configuration check Knowledge Base Article: 468012
Connecting to an Erased Gen4S Node

This procedure requires access to the console. This can be done by either connecting a keyboard and
monitor to the node or by connecting to the node using RMM.
If RMM was previously configured, you will need to obtain the RMM IP address from the customer. Even
though the data on the nodes has been erased, the RMM configuration remains intact. If the customer
does not have the RMM IP, then your only choice for connection will be with a keyboard and monitor.
If RMM was not previously configured and is still in the default state, refer to the appendix for details on
connecting to RMM with default settings.
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Note: The start of this procedure assumes that you are already connected to the console.
Time Required to Complete This Procedure

The RAID Reconfiguration for Gen4S nodes includes a slow initialization of the disks. This step is done
at the end of this procedure and it requires 12 to 24 hours to complete. As such, you need to plan on 2
days to complete this procedure.
WARNING: You MUST perform the slow initialization of the virtual drives. Failing to do this can
result in performance issues and data corruption!
Note: Gen4S Utility Nodes and Accelerator nodes take less time to complete the imitialization. Plan on 1
to 3 hours of initialization time for these nodes.
Task 1: Enter Raid Configuration Utility and Prepare for RAID Reconfiguration
1. [ ] Boot the node.
2. [ ] During boot, the following message will appear at the bottom of the screen.:
Figure 1 Boot Message
3. [ ] Hit Ctrl-G to enter the RAID Configuration Utility. The boot message will update to show:
Figure 2 Boot Message after Ctrl-G
The boot will continue and eventually the RAID Confiuration Utility Appears:
Figure 3 RAID Configuration Utility
4. [ ] The Start button is highlighted by default. Hit Enter to continue.

5. [ ] The RAID BIOS Console screen appears. The following example shows the node without a
RAID configuration present:
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Figure 4 RAID BIOS Console Main Menu
IMPORTANT: If there is still a RAID Configuration present on this node, verify you are connected the
correct node before proceeding.
Task 2: Update Controller Properties

6. [ ] Use the Tab key to select Controller Properties and hit Enter. The following screen
appears:
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Figure 5 Controller Properties Screen
7. [ ] Use the Tab key to select Next and hit Enter

8. [ ] Use the Tab key to select Next and hit Enter. This will bring you to the following screen:
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Figure 6 Raid Controller Properties Screen 2
9. [ ] Use the Tab key until Patrol Read Rate is selected and set the value to zero.
10. [ ] Use the Tab key to select Next and hit Enter. The next screen appears:
Figure 7 Raid Controller Properties Screen 3
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11. [ ] Use the Tab key until Maintain PD Fail History is selected then set to Disabled.
12. [ ] Use the Tab key to select Submit and hit Enter
13. [ ] Use the Tab key to select Home and hit Enter. You will be returned to the Main screen.
Task 3: Configure RAID Drive Groups

14. [ ] From the RAID BIOS Main Menu, use the Tab key to select Configuration Wizard and hit
Enter. The following screen appears:
Figure 8 RAID Configuration Wizard Screen
15. [ ] Use the Tab key to select New Configuration, then hit spacebar to enable it. Use the Tab
key again until Next is selected, then hit Enter. The next popup appears:
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Figure 9 Confirm Clear Config
16. [ ] Use the Tab key to select YES, then hit Enter to confirm. The next screen appears:
Figure 10 Config Wizard Select Method
17. [ ] Manual Configuration should be selected by default. Use the Tab key to select Next and
hit Enter. The next screen appears:
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Figure 11 Config Wizard Drive Group Definition
18. [ ] Create the drive group by performing the following steps:

Use the following RAID criteria to complete this step:
RAID CONFIGURATION FOR GEN4S M2400 NODE
Disk Group RAID Physical Disk 1 Physical Disk 2 Virtual Disk NOTES
Level
Drive Group0 RAID 1 Drive 0, Slot 0 Drive 3, Slot 3 Virtual Disk 0
Drive Group6 RAID 0 Drive 12, Slot 12 None Virtual Disk 6 SSD
a. On the Drive Group Definition screen, use the Tab key until the Drives section is selected,
then use the down arrow to select the disk drives. Select the first drive for the device group then
use Tab key to select Add to Array and hit Enter.
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b. Use the Tab key until the Drives section is selected again, then use the down arrow to select the
disk drives. Select the second drive for the device group then use Tab key to select Add to
Array and hit Enter. The next screen appears:
Figure 12 Config Wizard Drive Group screen 2
c. Use the Tab key to select Accept DG and hit Enter. This will create the first drive group,
Drive Group0 and prepare for the creation of the next drive group, Drive Group1. See next
screen:
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Figure 13 Config Wizard with Drive Group 0 created
Note: If you add the incorrect drive to the Drive Group, use the Tab key to select the drive in the
Drive Groups menu and then use Tab to select Reclaim and hit Enter. This will remove the drive
from the Drive Group and make it selectable in the Drives menu.
d. Repeat steps a through c to create the remaining drive groups.
Task 4: Create Virtual Disks

19. [ ] After all Drive Groups have been created, use the Tab key to select Next and hit Enter. The
next screen appears:
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Figure 14 Config Wizard – Span Definition
20. [ ] Use the Tab key until the pull down under Array With Free Space is selected. Use the
arrow key to select the first Drive Group, then use the Tab key to select Add to SPAN and hit
Enter. The Drive Group will be added to span list. See next screen:
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Figure 15 Config Wizars, Drive Group in Span list
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Figure 16 Config Wizard – Virtual Drive Definition
22. [ ] Use the Tab key to navigate between the various settings and the up or down arrow to select
values. Update these settings as follows:
 RAID level = RAID1 for RAID1 pairs of 2TB drives
 RAID level = RAID0 for SSD
 Stripe Size = 64 KB
 Access Policy = RW
 Read Policy = No Read Ahead
 Write Policy = Write Back with BBU
 IO Policy = Direct
 Drive Cache = Disable
 Disable BGI = No
 Select Size = 1.818 TB for each RAID1 pair of 2TB drives
 Select Size = 92.200 GB for SSD
Here is an example of the appropriate settings for the first virtual disk:
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Figure 17 Virtual Disk values populated
23. [ ] After the values have been set, use the Tab key to select Accept and hit Enter. The next
screen appears:
Figure 18 Confirm Write Back with BBU
24. [ ] Use the Tab key to select Yes and hit Enter. The next screen appears showing the creation of
Virtual Disk VD0.
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Figure 19 Config Wizard – VD0 created
25. [ ] Use the Tab key to select Back and hit Enter. This takes you back to the Span Definition
screen.
26. [ ] Repeat this task until all Virtual Drives have been created.
Task 5: Complete and Save RAID configuration

27. [ ] After all Virtual Drives have been created, you will be at the following screen:
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Figure 20 Config Wizard – VD Definition Completed
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Figure 21 Config Wizard - Preview
29. [ ] Use the Tab key to review the configuration. Make sure all Drive Groups and Virtual
Drives are included to match the configuration table earlier in this procedure. Once you have
confirmed the configuration is correct, use the Tab key to select Accept and hit Enter. The next
screen appears:
Figure 22 Confirmation Screen
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Figure 23 Confirmation Screen 2
Figure 24 Virtual Drive Initialization Progress
Note: The screenshot above will only appear for a few seconds while the drives perform a fast initialize.
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After the initialization completes, the following screen appears:
Figure 25 Virtual Drives Screen
32. [ ] Use the Tab key to select VD0, then use the Tab key again to select “Set Boot Drive” and hit
Enter to enable it. Then use Tab again to select Go and hit Enter. See next screen::
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Figure 26 Virtual Drives with VD0 set as Boot Drive
Task 6: Perform Slow Initialization on Virtual Drives

The next task will start the Slow Initialization of the Virtual Drives. Once the slow initialize is started, it will
take up to 24 hours to complete. You must perform this task for all Gen4S nodes. Failure to do this task
can result in corrupted data.
33. [ ] Use the Tab key to select VDO then use the Tab key again to select “Slow Initialize” and
hit Enter to enable it. Then use Tab again to select Go and hit Enter. The next screen appears:
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Figure 27 Confirm Slow Initialization
34. [ ] Use the Tab key to select YES then hit Enter to confirm. The next screen appears:
Figure 28 Virtual Drives – Slow initialization progress
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35. [ ] Repeat the previous steps in this task to start the Slow Initialize for all Virtual Drives. See
next screen that shows all Virtual Drives initializing:
Figure 29 Virtual Drives – all drives initialization
IMPORTANT: The Slow Initialization process will take 12 to 24 hours to complete. You must allow the
initialization to complete before continueing on with this procedure. Do NOT exit the RAID BIOS, leave
the node in this state and return tomorrow to complete this procedure.
Task 7: Day 2 - Complete RAID configuration

36. [ ] Upon returning to this node the next day, after the slow initialization has complete, you will see
the following screen::
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Figure 30 Slow Initialization Complete
37. [ ] Use the Tab key to select Home and hit Enter. You will be brought to the main RAID BIOS
menu.
38. [ ] Use the Tab key to select Exit and hit Enter. An exit confirmation screen appears.
39. [ ] Use the Tab key to select Yes and hit Enter. A screen will appear that says to reboot the
system.
40. [ ] Reboot the node.
Task 8: Rekickstart the Node

Now that the RAID configuration is complete, you need to rekickstart the node. The rekickstart procedure
is available in the Avamar Procedure Generator under Miscellaneous Procedures.
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Appendix A: Connect to node via RMM port with default settings

The following task provides instructions to connect to a Gen4S node.
41. [ ] Configure your laptop as follows:
a. From Start, open Settings > Network and Dial-up Connections and select Local Area
Connection.
b. Select Properties.
c. Double-click Internet protocol (TCP/IP).
d. Click Use the following address.
e. Set IP address to 192.168.0.100.
f. Set netmask to 255.255.255.0.
Setting a gateway is not necessary.
g. Click OK.
h. Click OK again.
i. Connect the laptop to the node’s RMM network interface with a Cat6 Ethernet cable.
j. At a Windows command prompt, type ipconfig to ensure the new IP address is active.
If not, disable and re-enable the Ethernet connection in the Local Area Connection dialog box.
42. [ ] On your laptop, open a web browser to http://192.168.0.120.
See next image.
Figure 31 Intel BMC Login
43. [ ] Log into the node BMC interface as user root with root password (calvin) and click Login.
The BMC System Information screen appears. See next image.
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Figure 32 BMC System Information
44. [ ] Select the Remote Control tab. See next image.
Figure 33 BMC Remote Control Tab
45. [ ] Click the Launch Console button. A virtual console window appear:
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Figure 34 BMC Virtual Console
46. [ ] Log in to the node as root user.

When prompted, enter the root password (default: changeme) and press Enter.
Register Product with EMC Install Base Group

It is mandatory for you to notify the EMC Install Base Group when installations and implementations are
completed. This is required to ensure the CSI/Oracle database is up to date for each customer.
If you need help to complete this follow-up task, call the Install Base Group number (1-508-249-9410).
Providing this information is essential to both the EMC call tracking system and EMC Technical Support.
Until this task is done, installation is not complete. This is critical to ensure timely, proper and
professional service procedures and high customer satisfaction!
Avamar Install Base Audit Form – Using the Business Services Portal
Business Services Portal: Provides a centralized location for EMC service professionals to submit
requests directly to the Install Base Group. For ease of use the Portal is accessible outside the EMC
network and has an enhanced user interface for mobile.
IMPORTANT: Completion of this form is a mandatory requirement to closing the CSI Service
Request you are working on.
Task 9: Create a new Case using the Portal

47. [ ] Navigate to http://emc.force.com/BusinessServices to access the Portal (Figure 1)
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Figure 1 Navigate to Business Portal
48. [ ] On the Business Services Portal home page, navigate to the Post Sales section and click on
‘Install Base Group’ (Figure 2)
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Figure 2 Install Base Group Link
49. [ ] This will bring you to the Install Base Group case creation page. Make sure to choose the
specific Case sub-type for your request from the dropdown menu (Fig 3):
Figure 3 Case Sub-Type Selection
Sub-Type Selections:
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k. IB Status Change – Provide Updated Hardware or Software status in the Oracle Install Base.
This is the most common choice.
l. PDR Update - Assign or update the Dispatch Resource for a TLA. This function determines which
field rep, group, or partner gets dispatched on a customer service request
m. Move or Party Change - Move or update the customer party number associated to Hardware or
Software Products in the Oracle Install Base
n. Upgrade/Conversion - Reflecting In-Family Upgrade conversion in the Install Base based on the
Sales Order Shipment
o. Debrief - Part Usage on the different task types in Oracle
p. Model Quantity Update - Updating Service Processors, Microcodes, and Remote Connection in
the Install Base in order to obtain secure credentials
q. Secure Credentials - Updating Service Processors, Microcodes, and Remote Connection in the
Install Base in order to obtain secure credentials
r. Other - All other requests that don’t fit into existing categories
s. Model Separation - Splitting multiple TLAs bundled under the same model into single/stand-alone
instances
t. Microcode Update - Updating the microcode or OS to the desired version
Note: Once a sub-type is chosen, click on the ‘Select’ button which will populate the form with all the
relevant fields for your specific service request
50. [ ] Populate your contact name, e-mail address, phone and theatre (Fig 4)
You can also include the e-mail addresses of any other users that you would like to include on this
request in the ‘Additional Notification Email’ fields
Figure 4 Contact Form
Note: All fields marked in red are required for submission
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51. [ ] In the Case Details section, populate the ‘Subject’ and ‘Description’ fields to provide details on
the type of support needed (Fig 5)
Figure 5 Case Details
Note: If this is a Federal request, make sure to check the ‘Federal Case’ check box. If not, do not make a
Federal Case out of it.
52. [ ] Select the corresponding Product Families that apply to your request (Fig 6)
Note: Family is defined as the TLA/Model product family for your request. If you have multiple product
families in your request and one of them is listed here, choose that family, otherwise choose All Other
Familis
53. [ ] Fill out the additional fields that are relevant to your specific Case sub-type (Fig 6)
Note: For more than one Serial number, enter each value separated with a comma. If there is a large
number of values, an excel spreadsheet can be attached. See help text. The Serial number used here is
the Avamar UID obtained from “Systen ID” field of “mccli server show-prop” (Please remove the colons
and the ‘@’.
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Figure 6 Product Information
54. [ ] If you selected the “IB Status Change” Case subtype the “Remote Connection” form will be
added. This is impoartant ConnectEMC/Dial-Home information.
Note: A DialHome contact is a person contacted by EMC Technical Support when an alert is received
through ConnectEMC and a service request is automatically generated. More than one alternate
DialHome contact is allowed; provide contact information for each of them. The primary contact is the first
person contacted. Alternate contacts are contacted in any order
Figure 7 Dial Home Constation Info
55. [ ] If you need to include additional documents with your request, navigate to the Upload
Attachments section and click on ‘Choose file’. Provide details on the file selected in the ‘Description’
field (Fig 8)
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Note: In this Step Please attach an XLS that contains the individual Node SNs found on the front of each
node. This XLS is not provided, you need to create it.
Figure 8 Upload Attachments
56. [ ] Once you have provided all the relevant information and included any necessary attachments,
click on the ‘Submit’ button (Fig 9) – which is above the upload attachments fields.
Figure 9 Submit
57. [ ] This will send the request to the Install Base Group for their review. You will receive automated
e-mail notifications to stay up-to-date on the progress of your request (Fig 10)
Figure 10 Done
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Avamar ® SolVe Generator

Solution for Validating your engagement

Generated: 10:21 > December 8, 2017

Copyright © 2017 Dell Inc. or its subsidiaries. All Rights Reserved.

Publication Date: December, 2017

EMC Confidential Information- for internal use only version: 2.6.8.13

Service Provider, Project Information and Customer Contact form ............................... 4

EMC Confidential Information- for internal use only version: 2.6.8.13

Preliminary Activity Tasks

Read, understand, and perform these tasks

Table 2 List of Top 10 Service Topics related to this activity

EMC Confidential Information- for internal use only version: 2.6.8.13

Service Provider, Project Information and Customer Contact

What is your name:

EMC Project Information

EMC CSI SR#:

Customer Account Information

Customer Site Name:

ADS Gen4S RAID Reconfiguration Procedure

Connecting to an Erased Gen4S Node

EMC Confidential Information- for internal use only version: 2.6.8.13

Time Required to Complete This Procedure

Figure 1 Boot Message

Figure 2 Boot Message after Ctrl-G

Figure 3 RAID Configuration Utility

4. [ ] The Start button is highlighted by default. Hit Enter to continue.

EMC Confidential Information- for internal use only version: 2.6.8.13

Figure 4 RAID BIOS Console Main Menu

Task 2: Update Controller Properties

EMC Confidential Information- for internal use only version: 2.6.8.13

Figure 5 Controller Properties Screen

7. [ ] Use the Tab key to select Next and hit Enter

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Figure 6 Raid Controller Properties Screen 2

Figure 7 Raid Controller Properties Screen 3

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Task 3: Configure RAID Drive Groups

Figure 8 RAID Configuration Wizard Screen

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Figure 9 Confirm Clear Config

Figure 10 Config Wizard Select Method

EMC Confidential Information- for internal use only version: 2.6.8.13

Figure 11 Config Wizard Drive Group Definition

18. [ ] Create the drive group by performing the following steps:

EMC Confidential Information- for internal use only version: 2.6.8.13

Figure 12 Config Wizard Drive Group screen 2

EMC Confidential Information- for internal use only version: 2.6.8.13

Figure 13 Config Wizard with Drive Group 0 created

d. Repeat steps a through c to create the remaining drive groups.

Task 4: Create Virtual Disks

EMC Confidential Information- for internal use only version: 2.6.8.13

Figure 14 Config Wizard – Span Definition

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Figure 15 Config Wizars, Drive Group in Span list

EMC Confidential Information- for internal use only version: 2.6.8.13

Figure 16 Config Wizard – Virtual Drive Definition

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Figure 17 Virtual Disk values populated

Figure 18 Confirm Write Back with BBU

EMC Confidential Information- for internal use only version: 2.6.8.13

Figure 19 Config Wizard – VD0 created

Task 5: Complete and Save RAID configuration

EMC Confidential Information- for internal use only version: 2.6.8.13