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Benjamin Day
@benday | www.benday.com
Dysfunction?
Things that hold back a successful Scrum Team.
Bad news.
There might not be a cure.
You might have to manage them like
a chronic condition.
Spot them and get ahead of them.
Scrum Dysfunctions.
People / Culture Dysfunctions.
The “Greatest Hits”.
Scrum Dysfunction’s “Greatest Hits”
Product Owner Problems
- Disengaged Product Owner
- Unclear Product Owner
Hero Disorder
Culture of Fear
Burnout
Product Owner Problems
Role of the Product Owner
Maximize the business value delivered in the product
Translate the needs of the business or Stakeholders into the Product Backlog
Prioritize
https://en.wikipedia.org/wiki/John_Dalberg-Acton,_1st_Baron_Acton
“Absolute power corrupts
absolutely. Great men are almost
always bad men.”
https://en.wikipedia.org/wiki/John_Dalberg-Acton,_1st_Baron_Acton
Malignant Hero Dysfunction:
They’re a god and the rules
no longer apply to them.
Malignant Hero Dysfunction
Everything’s written with unit tests?
Definition of Done?
Malignant Hero Dysfunction
Everything’s written with unit tests? Kills self-organization
Definition of Done?
Introduces technical debt
Next up:
Changing the Sprint Length
Your Sprint Length Shouldn’t Change
The Sprint Length Dysfunction
Teams change sprint length based on work
http://www.pluralsight.com/courses/real-world-scrum-team-foundation-server-2013
Culture of Fear
Burnout
“No one can be told what the Matrix is.”
Organizational systems coaching says
you need to “reveal the system to itself.”
Wake the system up to itself.
Help the system to gain some
awareness and introspection.
It won’t be easy.
Once you acknowledge the problems,
then you can start to (at least) manage it.
Making promises on your behalf or otherwise
forcing your “cooperation”.
“Voluntold”
“Turns out the Army’s a little understaffed.”
“I’m going to need 4 volunteers to
go on the ground in Iraq for a while.”
“No one?”
“Ok. You, you, you, and you.
Thanks for volunteering. Come with me.”
Voluntold in Software:
Small & Large
Voluntold (Small)
Boss: "Hey…I need you to do yada yada yada. How long is that gunna take?"
Boss: "Well, the contract's already been signed soooo we need it next week. Feel free to put
in all the overtime you need and come in on the weekend. Toodles!"
Other people are making promises that
they expect you to make good.
Most often:
disconnect between sales organization
and implementation organization.
It’s hard to fix.
Chip Away at the Problem
“It doesn’t make anyone look good when we miss”
Ultimatums
Punished for mistakes / bad news
Then the top performers recruit all the good people who are left
All the people who aren't so good and aren't so motivated, stay
A disease that exists with another disease or tends to appear with another
disease
Examples:
- Substance abuse tends to go with mental health problems
- Kidney disease tends to go with diabetes
Comorbidity for ‘Culture of Fear’ is ‘Burnout’.
Burnout
“…long-term exhaustion and diminished interest in work.“
- Wikipedia
Extremes of activity
Work-life imbalance