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Details of Subject
Qualification BSB61015 Advanced Diploma of Leadership and Management
Subject Name Innovation
Details of Student
Student Name Matheus Narciso Pontes
College Student ID
Signature: ___________________________
Student Declaration: I declare that the work
submitted is my own, and has not been copied or Date:
plagiarised from any person or source. ____18___/____11____/___________2018____
Details of Assessor
Assessor’s Name
Assessment Outcome
/ 50
Results Competent Not Yet Competent Marks
FEEDBACK TO STUDENT
Progressive feedback to students, identifying gaps in competency and comments on positive improvements:
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______________________________________________________________________________________
______________________________________________________________________________________
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BSBMGT608 Manage innovation and continuous improvement
BSBMGT622 Manage resources
Student Declaration: I declare that I have been Assessor Declaration: I declare that I have
assessed in this unit, and I have been advised of my conducted a fair, valid, reliable and flexible
result. I am also aware of my right to appeal and the assessment with this student, and I have provided
reassessment procedure. appropriate feedback
The purpose of this assessment is to assess the Competent Not Yet Competent
student in the following learning outcomes:
(C) (NYC)
Each assessment component is recorded as either Competent (C) or Not Yet Competent (NYC). A student
can only achieve competence when all assessment components listed under “Purpose of the assessment”
section are recorded as competent. Your trainer will give you feedback after the completion of each
assessment. A student who is assessed as NYC (Not Yet Competent) is eligible for re-assessment.
Service Industry Management Private Limited (SIM) is a newly setup organisation that has been
approved by the Australian Business Registrar. The organisation with its fund has recently acquired
three (3) brand new premises for cafe operations in three different locations: One in Sydney CBD, One
in Brisbane CBD and One in Perth CBD. The core business of the group is hotel management and they
now wish to expand into cafe management.
Company Strategy
SIM's growth strategy is focused on expanding into cafe operations with the intention of owning a cafe
franchise. SIM supports work health and safety (WHS) in the workplace and is a strong advocate of
environmental sustainability.
ASSESSMENT BRIEF
You have been appointed General Manager of Cafe Operations and have been allocated $350 000 for
the fit-out of each of the premises.
As a guideline, you will need the following for each outlet as they are to be identical, with a floor space
of 250 square metres:
tables and chairs providing seating for forty (40) ‘alfresco style’
cabinets
small freezer
cool room
coffee grinder
dishwasher
toaster
Assessment tasks weights: Task 1 – 10 marks, Task 2 – 20 marks, Task 3 – 10 marks, and Task 4 –
10 marks.
Task 1: Based on the acquired locations for cafe premises, you will need to identify the potential
stakeholders for the three premises. You will also need to analyse the CBD information to determine
the types and level of resources required for the organisation.
Internal Stakeholders
Owners
Operations Managers
Floor Manager
Supervisor
Employees
Barista
Floor Staff
Register
External Stakeholders
Suppliers
Customers
Local Residence
BSBMGT608 Manage innovation and continuous improvement
BSBMGT622 Manage resources
Cleaners
Local council
Lawyers/ Insurance
Local community
This consists of utilising floor space to create a welcoming environment whilst understanding the needs
of the consumer. In such an environment with the fast pace of city goers it is crucial for the café to be
able to handle large volumes of customers and having ready to go products available as well as other
items available to cater for workers in a hurry and for the ones that are there to take time off work.
Other resources that will need to be exercised include working with local council before and after all
jobs works are completed to ensure the success of the business.
Task 2: Based on the given information in assessment brief, you are required to plan the fit-out with the
allocated funds and select alternate financing options such as leasing. You will need to include purchase
specifications for the equipment to guide the acquisition process.
Task 3: Based on the given information provided in assessment brief and your previously completed
tasks develop and implement systems to
Incorporate efficient use of resources
Monitor resource use against budgets and business goals
Task 4: Prepare an asset management manual with policies and procedures in order to:
monitor the condition and performance of the physical assets you have recommended and take
appropriate action in the event of a breakdown
undertake preventative maintenance on an ongoing basis
acquire new assets as needed
maintain records to comply with the financial and legal requirements of business operation
TASK 2: Based on the given information in assessment brief, you are required to plan the fit-out with
the allocated funds and select alternate financing options such as leasing. You will need to include
purchase specifications for the equipment to guide the acquisition process. (20 marks)
TASK 3: Based on the given information provided in assessment brief and your previously completed
tasks develop and implement systems to
Incorporate efficient use of resources
Monitor resource use against budgets and business goals (10 marks)
BSBMGT608 Manage innovation and continuous improvement
BSBMGT622 Manage resources
PLAN FOR EFFICIENT USE OF RESOURCES AND ASSETS
Incorporate efficient use of resources and
monitoring practices:
The organizational resources are the different ways that an organization finds to achieve its
objectives. Organizational resources are products or services handled during organizational
activates. Generally speaking, the resources of the café can be categorized into material, financial,
human, management and market. The efficient use of different resources will be developed according
to resource classification:
- Material resources: it includes the physical space, premises, the technology involving
production product or service. The efficient use of material resource will be developed by
orientation and controlling of daily material flow of the organization:
1) Weekly stock count
2) Regularly check cutlery, crockery and other service equipment
3) Ensure the amount of café is being properly utilized by staff
4) Implement sustainable practice in workplace, such as reduce water and paper waste
and save energy.
5) Train operational staff for use equipment efficiently
6) Fix equipment when possible instead of buy a new one.
- Financial resources: It includes resources in capital format, cash flow and investments. To
ensure and efficient use of financial resources the financial department will be required to:
1) Constantly monitor suppliers and prices
2) Analyse market competitors to find better prices and condition, also constantly look for
suppliers with a enhanced cost and benefit relation.
3) Incentive team to come up with innovative ideas and investment proposals
- Human resources: They are the people who compose the organizational team. Human
resources are distributed different institutional levels and should be developed individually.
To ensure human resources are being efficiently used in the café operation the establishment
will count on:
1) Operational manager
2) Weekly roster
3) Specific tasks delegation and task description
4) Position differentiation
5) Efficiently allocation of personnel plan
- Market resources: it involves all the methods and techniques utilized by the organization to
increase competitiveness. To ensure efficiently use of market resource The café will ensure
to keep based and regular:
1) market analysis
2) sales plan
3) execution and control quality
4) promotions
5) marketing advertisement
6) new product or service launch
- Management resources: It involves management methods used for drive the business
operation. To make sure to use efficiently the management resources the project governance
will ensure:
1) Planning activities are being developed for project and programs
2) Decision taken power are being properly distributed
BSBMGT608 Manage innovation and continuous improvement
BSBMGT622 Manage resources
Monitor resource use against budgets and business goals
Resource monitor will be implemented to help to find how much of resources are being put to use
or used over time through a graphical representation. It is a useful tool in Windows 10/8/7 that helps
checking the performance counters of specific resource and decide a course of action to improve the
performance. The system can be applied in deferent type of resources and assist visually identify
possible gaps
1) Customer attraction (everything that direct affect the customers): It involves quality of food,
decoration, id they are confortable on the seat, staff experienced with customer service,
skilled staff to promote a better service, Training for employees to align them to
organizational goal and serve better customers,
2) Information technologic: The technology information involving the operation, the resources
monitoring and point of sales to improve operational analysis helping to focus efforts.
3) Governance procedures: investments in technological system to help in distribute and
communicate information, to standardize service and procedures involving each level of
management.
BSBMGT608 Manage innovation and continuous improvement
BSBMGT622 Manage resources
TASK 4: Prepare an asset management manual with policies and procedures in order to:
monitor the condition and performance of the physical assets you have recommended and take
appropriate action in the event of a breakdown
undertake preventative maintenance on an ongoing basis
acquire new assets as needed
maintain records to comply with the financial and legal requirements of business operations (10
marks)
appropriate
Monitor action in the
condition and preventive event of a acquire new Maintain
Asset performance maintance breakdown asset records
Monitor
scratches,
table Demonstrat
balance and e actual
tables
supports , Use extra condition, Take and
appearance, one and report costs keep photos
gums under Daily analyses if it and ask of table
tables checks can be fixed. approvals conditions
Demonstrat
e actual
Use extra condition, Take and
Chairs
Control one and report costs keep photos
supports and Daily analyses if it and ask of table
base of seat checks can be fixed. approvals conditions
Urgently call
for specialist
Monitor to fix. Ensure the
refrigerated temperature Analyze equipment is
display cabinet
with counter and
s and food Check consequence not being
storage conditions. performanc s and decide helpful
Monitor e monthly, if it will be anymore,
daily clean up replaced and sell the old Keep daily
activities regular sold one performance
Urgently call
for specialist
Monitor to fix. Ensure the
temperature Analyze equipment is
small freezer s and food Check consequence not being
conditions. performanc s and decide helpful
Monitor e monthly, if it will be anymore,
daily clean up replaced and sell the old Keep daily
activities regular sold one performance
Monitor Keep the Urgently call Ensure the Keep
reverse cycle
air-conditioning
temperature doors for specialist equipment is customers
when hot always to fix. not being complaints
BSBMGT608 Manage innovation and continuous improvement
BSBMGT622 Manage resources
day, monitor closed, Analyze helpful and staff
customers clean up consequence anymore, opnion
and staff regular s and decide sell the old
complaints if it will be one
replaced and
sold
Keep
commercial Monitor Ensure customer
three (3) group coffee taste, Machine machine is complaints
coffee machine temperature regulation not working and specialist
and quality every day replace properly opinion
Monitor the If needed
amount of acquire a Demonstrate
coffee new quality of
coffee grinder introduced, Coffee machine coffee and
ensure powder asks for keep
coffee is production managemen performance
powder weekly Fix it t approval reports
Buy a new
one if the
commercial costs
fruit juicer Monitor the involving Demonstrate
quality of Clean up fixing it are s cost of
juices after use Fix it higher benefit
Monitor
clean dishes
before serve
dishwasher clients, Ensure it
ensure they Daily Wash dishes cannot be Keep
are totally monitor on hand till fixed by specialist
clean dishes Fix it specialist report
Ensure team
was advised
and
cutlery, Count If is being resources
crockery and other number lost too are not
service equipment equipment. many of this being
And monitor resource the wasted and Keep
it to see if it Once a team must buy new monthly
is a problem month be advised ones numebers
Monitor
temperature
and Ensure it
oven
preparation cannot be Keep
time of fixed by specialist
dishes Every day Fix it specialist report
Monitor Keep
toaster temperature Ensure it specialist
and Every day Fix it cannot be report
BSBMGT608 Manage innovation and continuous improvement
BSBMGT622 Manage resources
preparation fixed by
time of specialist
dishes
Monitor
time of
point of sales transactions,
(POS)/cash
register integration Keep
of systems, Identify performance
virus monthly Fix it cause roots results
Monthly point of sales (POS)/cash register, refrigerated display cabinet with counter,
small freezer,
semestral reverse cycle air-conditioning, Coffee grinder, Commercial fruit juicer