Instructor: Dr.

Mona Sinha
CLO Course learning outcome
CLO2 Describe management’s role in team development and team
dynamics
CLO3 Illustrate internal and external influences that affect team’s
performance.

Course Learning Outcomes Coverage and marks

Questions CLOs marks

1 3 5
2 3 5
3 2 5

Instruction to the students:

a) Assignment answers should be submitted by electronically through
Turnitin
b) Deadline for submitting the case analysis will be 15-11- 2018.
c) Academic dishonesty of any kind is strictly prohibited

1. John Smith was the CEO OF Digi Corp and he was warned that he would be
fired by his president. He cudnt believe it! The reason was that the executives
reported that he was unable to create an “effective team environment”, Team
meetings were unproductive, they said. The team was afflicted by interpersonal
conflict. He had taken no measures to resolve the conflict. They called him
untrustworthy as he often said one thing and did another. The team’s morale
motivation and productivity was dropping.

Q1. Identify the steps John should take save his job? (5marks)
Q2.Explain the steps he should take to manage the conflict.(5 marks)
Q3.Choose the steps john should take to make his team effective?(5 marks)