Hello,

Here's a copy of the chat transcript you requested:

Initial Question: hi, this item was missing from my parcel, I spoke a few minutes ago with amazon support
and they told me to report the case to the police,I wanted to mention that I am from the Republic of Moldova

07:42 AM PDT Costea: or it does not matter

07:43 AM PDT Crystal(Amazon): Hello, my name is Crystal from Tech. I'm here to help you today.
allow me to connect you to the correct department
07:43 AM PDT ashish(Amazon): Hello, my name is Ashish. Please give me a moment to review the previous
correspondence.
07:45 AM PDT ashish: A member of our team will need to help you with this. Please hold while I transfer the
chat. One of our representatives will assist you shortly.
07:45 AM PDT Abhishek(Amazon): Hello, my name is Abhishek. Please give me a moment to review the
previous correspondence.
Thank you for being a Prime member.
07:48 AM PDT Abhishek: AMD Ryzen 5 1600 Processor with Wraith Spire Cooler (YD1600BBAEBOX)

EVGA 650 B3, 80+ BRONZE 650W, Fully Modular, EVGA ECO Mode, 5 Year Warranty, Compact 150mm
Size, Power Supply 220-B3-0650-V1

CORSAIR Vengeance LPX 8GB (2x4GB) DDR4 DRAM 3000MHz C15 Memory Kit - Black
(CMK8GX4M2B3000C15)

are you referring to all these items that were not received?
07:48 AM PDT Costea: AMD Ryzen 5 1600 Processor with Wraith Spire Cooler (YD1600BBAEBOX) oly this
07:49 AM PDT Costea: only this
07:50 AM PDT Abhishek: Alright,do let me know if you are currently residing in USA.
07:51 AM PDT Costea: no
07:52 AM PDT Costea: am reședința în Moldova
i residing in Moldova
07:52 AM PDT Abhishek: Oh I see, please do allow me 2mins to check the details.
07:52 AM PDT Costea: ok
08:05 AM PDT Abhishek: i have checked the details and can see you were asked to file a police report.
however, I can see that this item was sent to a freight forwarder and then delivered to your location .
I'm sorry your item appears as delivered but it was not received.
I request you to contact the freight forwarder who has delivered the item in this case and ask them for the
missing item in the shipment.Since a freight forwarder was used for this item delivery, we will be unable to
issue a refund or replacement.

Do check with the freight forwarding company, please send a screenshot of the tracking page from the
freight forwarder's website, showing that their company hasn’t received your package, to freight-forward-
lost@amazon.com
08:06 AM PDT Costea: they said they received 2.7 kg and sent to Moldova 2.7 kg
08:10 AM PDT Abhishek: yes, that confirm the item was correctly sent from our end with regards to weight.
You will have to contact them for further actions as Amazon wil be unable to issue a refund or replacement
for this as it was shipped to a freight forwarder.

for the misisng item you can check with the freight forwarding company, please send a screenshot of the
tracking page from the freight forwarder's website, showing that their company hasn’t received your
package, to freight-forward-lost@amazon.com
08:12 AM PDT Costea: can i send a picture here
?
08:13 AM PDT Abhishek: You will have to mail it on the email mentioned above as this will be handled by
another team who will email you once you send them the required details.
08:15 AM PDT Costea: how many kilograms the package has to make?
08:16 AM PDT Costea: how many pounds the parcel has to show?
08:17 AM PDT Abhishek: shipping weight is as follows
1.2 pounds + 4.8 pounds + 6 ounces plus packaging weight
08:17 AM PDT Costea: and packaging weight is?
08:19 AM PDT Abhishek: That the carrier will be able to help you. you can contact USPS for the exact
shipping weight.Carrier phone number: 18554440287
Please do contact the freight forwarder and also send an email on the freight-forward-lost@amazon.com
08:20 AM PDT Abhishek: . Please let me know if there is anything I may assist you further with?
08:20 AM PDT Costea: thats all
08:20 AM PDT Abhishek: It was a pleasure to assist you with this. We hope to see you again.

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