Abbott Laboratories Limited Pakistan.

INTRODUCTION:

Abbott is a global, broad-based health care company devoted to discovering new medicines, new
technologies and new ways to manage health. Its products span the continuum of care, from
nutritional products and laboratory diagnostics through medical devices and pharmaceutical
therapies. Abbott’s comprehensive line of products encircles life itself – addressing important
health needs from infancy to the golden years.
With over 70,000 employees worldwide and a global presence in more than 130 countries,
Abbott is committed to improving people's lives by providing cost effective health care products
and services that consistently meet the needs of our customers.
Abbott Pakistan is part of the global healthcare corporation of Abbott Laboratories, Chicago,
USA.
Abbott started operations in Pakistan as a marketing affiliate in 1948; the company has steadily
expanded to comprise a work force of over 1500 employees. Currently two manufacturing
facilities located at Landhi and Korangi in Karachi continue to use innovative technology to
produce top quality pharmaceutical products.
Abbott Pakistan has leadership in the field of Pain Management, Anesthesia, Medical Nutrition
and Anti-Infective. Their wide range of products is managed and marketed through three
marketing arms.

On June 29, 2005 Abbott Pakistan Achieved Class 'A' accreditation against the Oliver Wight
ABCD Check list. This was an outstanding achievement, which puts Abbott Pakistan amongst
some of the best global companies in terms of operational excellence.
A continuous process of innovation, research and development at Abbott's worldwide facilities
enables Abbott Pakistan to offer effective solutions for various healthcare challenges, with
products and services that are well focused, within the customer's reach and contribute to
improved health care of the people of Pakistan.
Abbott believes that Corporate Social Responsibility is fundamental to earning and deepening
the trust of the people it serves, an integral part of its commitment to improve lives has
contributed to a number of humanitarian causes and supported various institutions in various
fields including health and education.
The promise of the company is in the promise that our work holds for health and for life.

VISION:
Our vision is to be a premier health care company in Pakistan.

MISSION:
Our mission is to deliver consistently superior products and service which contribute
significantly to improve the quality of life of the consumers. This will be achieved by ensuring
that the interests of all stakeholders including healthcare providers, employees, shareholders and
the communities are secured. Abbott Pakistan will comply at all times with applicable local laws
and regulations conform to highest standards of local cGMP/EHS and adhere to the corporate
code of business, conduct and ethics.

MODIFIED MISSION STATEMENT:

To deliver consistently superior products and services globally through combination of R&D
(advanced technology) and positive workforce, which contribute significantly to improving the
quality of life for customers?

SEGMENTATION OF PRODUCTS:

Diagnostic Products:
The Company's products include a line of diagnostic systems and tests manufactured, marketed,
and sold around the world to blood banks, hospitals, commercial laboratories, clinics, physicians'
offices, government agencies, alternate-care testing sites, and plasma protein therapeutic
companies. In the United States, the segment's products are marketed and sold directly from
Abbott-owned distribution centers, public warehouses and third-party distributors. Outside the
United States, sales are made either directly to customers or through distributors, depending on
the market served. Its products include immunoassay and clinical chemistry systems, including
ARCHITECT and ABBOTT PRISM; assays used for screening and/or diagnosis for drugs of
abuse, cancer, therapeutic drug monitoring, fertility, physiological diseases, and infectious
diseases such as hepatitis and HIV; a full line of hematology systems and reagents known as the
Cell-Dyn series; the m2000, an instrument that automates the extraction, purification, and
preparation of DNA and RNA from patient samples, and detects and measures infectious agents,
including HIV, HBV, HCV, HPV, and CT/NG; the Vysis product line of genomic-based tests,
including the PathVysion HER-2 DNA probe kit; the UroVysion bladder cancer recurrence kit;
and the Vysis ALK Break Apart FISH Probe Kit, the only FDA-approved companion diagnostic
to Pfizer's approved non-small-cell lung cancer therapy XALKORI; IRIDICA, an instrument
used to rapidly identify a range of infection-causing pathogens, including bacteria, fungi, and
viruses in critically ill patients; informatics and automation solutions for use in the laboratory,
and the i-STAT point-of-care diagnostic systems and tests for blood analysis.

Nutritional Products
The Company's products include a line of pediatric and adult nutritional products manufactured,
marketed and sold around the world. Its products are marketed and sold directly to customers and
to institutions, wholesalers, retailers, health care facilities, government agencies, and third-party
distributors from Abbott-owned distribution centers or third-party distributors. Its products
include various forms of prepared infant formula and follow-on formula, including Similac,
Similac Advance, Similac Advance with EarlyShield, Similac with Iron, Similac Sensitive,
Similac Sensitive RS, Similac Go&Grow, Similac NeoSure, Similac Organic, Similac Special
Care, Similac Total Comfort, Similac For Supplementation, Similac with OptiGRO, Isomil
Advance, Isomil, Alimentum, Gain, Grow, Similac Qinti, and Eleva; adult and other pediatric
nutritional products, including Ensure, Ensure Plus, Ensure Muscle Health, Ensure (with
Nutrivigor), Ensure Complete, Glucerna, Glucerna Hunger Smart, ProSure, PediaSure,
PediaSure Sidekicks, EleCare, Juven, Abound, and Pedialyte; nutritional products used in enteral
feeding in health care institutions, including Jevity, Glucerna 1.2 Cal, Glucerna 1.5 Cal,
Osmolite, Oxepa, Freego (Enteral Pump) and Freego sets, and Nepro, and Zone Perfect bars and
the EAS family of nutritional brands, including Myoplex and AdvantEdge. In addition, certain
nutritional products sold as Gain, Grow, PediaSure, PediaSure Sidekicks, Pedialyte, Ensure,
Zone Perfect, EAS/Myoplex, and Glucerna are also promoted directly to the public by consumer
marketing in select markets.

Vascular Products

Vascular products include a range of coronary, endovascular, vessel closure, and structural heart
devices for the treatment of vascular disease manufactured, marketed and sold worldwide. In the
United States, the segment's products are marketed and sold directly to hospitals from Abbott-
owned distribution centers and public warehouses. Outside the United States, sales are made
either directly to customers or through distributors, depending on the market served.

Vascular Products segment’s products include XIENCE Alpine, Xience Xpedition, Xience
Prime, Xience Nano, Xience V, XIENCE Pro and Xience Pro X, drug-eluting coronary stent
systems developed on the Multi-Link Vision platform; Absorb, a drug-eluting coronary
bioresorbable vascular scaffold, Multi-Link 8, Multi-Link Vision and Multi-Link Mini Vision,
coronary metallic stents; TREK and Voyager, coronary balloon dilatation products; Hi-Torque
Balance Middleweight Elite and ASAHI coronary guide wires (licensed from Asahi Intec Co.,
Ltd.); Mitra Clip, a percutaneous mitral valve repair system; Supera Peripheral Stent System, a
peripheral vascular stent system; Star Close SE and Perclose vessel closure devices, and
Acculink/Accunet and Xact/Emboshield NAV, carotid stent systems.

Other Products

The products in Abbott's other businesses include blood glucose, continuous glucose, and flash
glucose monitoring systems, including test strips, sensors, data management decision software,
and accessories for people with diabetes, under the Free Style brand, and medical devices for the
eye, including cataract surgery, LASIK surgery, contact lens care products, and dry eye products.
These products are marketed around the world and sold directly to wholesalers, government
agencies, private health care organizations, health care facilities, mail order pharmacies, and
independent retailers from Abbott-owned distribution centers and public warehouses. Some of
these products are marketed and distributed through distributors. Blood glucose monitoring
systems, contact lens care products, and dry eye products are also marketed and sold to
consumers.

EFFICIENCY AND EFFECTIVENESS:

In Abbott we prefer both efficient and effective workers because effectiveness without efficiency
is nothing if you are making loss and if you are efficient but not effective than it’s also a loss,
you will lose the quality of your product. We focus on both, efficiency and effectiveness. Being a
multinational company, we are responsible for the health of people so we don’t compromise on
the quality, you can call it effectiveness but we try our level best to produce that quality on the
lowest cost. But yes maybe effectiveness comes first than efficiency.
MANAGERIAL LEVELS:

INCREASING IMPORTANCE OF CUSTOMERS:

(Supporting patients & consumers)

Our ability to create life-enhancing and life-preserving products is constantly bolstered by

scientific advances, but delivering on our commitment to patients and consumers goes well
beyond the laboratory. To deliver safe and effective products - at the right time and in the right
dosage or formulation - we work to educate patients and health care professionals about potential
risks and side effects. All medicines, health care interventions, procedures and products carry
some degree of risk - which must be balanced against the often greater risks associated with the
illnesses or injuries these interventions are designed to treat. Fully educating and informing our
stakeholders about these risks and benefits is paramount. Along with educating patients and
health care professionals about the safe use of our products, we work hard to ensure safety and
consumer protection throughout the manufacturing and distribution process. The safety of many
product ingredients is generating significant debate throughout the health care industry. At the
same time, the broad geographic dispersion of our supply chain requires increased oversight and
auditing.

Our obligation to protect patients and consumers goes beyond simply complying with regulatory
requirements. It means earning and keeping the trust of all those who depend on our products by:

• Ensuring quality, safety and product integrity across the full spectrum of research, development
and manufacturing of our products and packaging.

• Ensuring the quality, safety and authenticity of each product that bears the Abbott name
through our distribution channels.

• Effectively identifying and targeting the most appropriate patient profiles for each Abbott
product and ensuring that health care professionals are fully informed of the benefits and risks of
our products.

• Directly and indirectly educating patients about proper storage, use and disposal of their
medicines and health care products under appropriate medical supervision.

As a leader in global health care, Abbott’s goal is to create and develop products that preserve
and enhance the lives of patients and consumers.

INNOVATION:
Using our core strength as an innovator to make a difference to the health and well-being of
people everywhere

Scientific discovery and innovation are the hallmarks of Abbott’s business – and the core of our
commitment to advancing health and well – being. Our broad scientific expertise enables us to
create new health care products, carry them through the critical stages of development and then
deliver them to patients and health care providers around the world. Our diverse portfolio of
pharmaceuticals, nutrition, medical and diagnostic devices share a common framework of
excellence in science, research, development and engineering.

With increasing awareness and demands, we will continue to run ICH-GCP (International
Conference on Harmonization Good Clinical Practices) complaint clinical trials with the highest
ethical standards to demonstrate clinical effectiveness and with robust Pharmacovigilance system
to establish the safety of Abbott products with our consumers. This in turn will ensure
availability of health care solutions for doctors and highest quality products for patients.

Our ongoing investment in R & D enables us to address the ever – changing global disease
burden and to foster new, improved solutions for emerging health care challenges.

Nutrition Science-based pediatric and adult innovation in the areas of tolerance, cognition,
immunity, inflammation, metabolism and lean body mass

Diabetes: FreeStyle InsuLinx Easy-to-use touchscreen device for the insulin-using patient; also
investing in next-generation sensingtechnology

Established Pharmaceuticals New brands, adaptations,improved therapies, packaging and

delivery solutions tailored to meet local and regional needs around the world

Vision Care Multiple newproducts planned, including the Tecnisline of premium IOLs for
cataracts

Diagnostics Market-changingnext-generation systemscoupled with informatics and automation

to deliverreliable results more efficiently

Vascular:Absorb; MitraClip World’s first bioresorbable vascular scaffold (BVS);

percutaneous treatmentfor severe mitral regurgitation

DISTINCT PURPOSE:
Abbott’s fundamental purpose is helping people get healthy and stay healthy, at all stages of life.
Our total focus is towards helping people to live their best lives. With the best possible
healthcare solutions, we strive for making a difference and enriching the lives of people in our
country. Offering a broad range of innovative solutions, our presence is felt in the market.

CONTEMPORARY ORGANIZATION:
Abbott Pakistan Limited is definitely a contemporary organization. We have a very flexible and
dynamic structure here. We easily adopt changes in order to accomplish our goals. Our main
requirement is skilled employees who must be beneficial for our organization. While making
decisions our employees feel free to participate. We value our employee’s words. We have
workforce diversity. Work is done on a very diverse scale where different types of employees
work under one roof on similar goals.

CONTINGENCY APPROACH:
In contingency planning it depends what resource we have. We can focus on production side. For
instance in case of floods comes, water gets unhygienic and by that people suffer from various
illnesses like diarrhea. During this period demands of our products increases rapidly. In that
condition we have to change our product line. For that our contingency planning is that we do
certain level of forecasting. In Pakistan during monsoon season when it is obvious that floods
will come in certain urban areas we keep our stock levels high. We try to have at least 3-4
months stock available so in case of sudden demand we are well prepared.

HENRI FAYOL’S 14 PRINCIPLES:

1) DIVISION OF WORK:
In Abbott work is divided in different departments. Each department has unique tasks to
perform. Sales department plans how to enhance the sales of the products, manufacturing
department is concerned with the assembling of the commodities. HR is responsible for
hiring credible employees.
2) AUTHORITY AND RESPONSIBILITY:
In this organization authority comes hand in hand with responsibility. Managers have all
the authority to give commands to the lower employees but side by side it is their
responsibility to motivate, evaluate and coach the staff. The higher authority they get
more responsibility comes on their shoulders.
3) DISCIPLINE:
It is fundamental principle to have disciplined environment. There are some strict rules
and polices which are mandatory to be followed. Employees here respect the system here
and obey the commands.

4) UNITY OF COMMAND:
All the senior managers get commands from the CEO. Each department has one
supervisor who commands the employees to do various tasks. Sales manager will not
command the labor force to make anti-allergies or finance manager will not hire or fire
the employees. Unity of command avoids conflicts and confusion in our organization.
5) UNITY OF DIRECTION:
During the production of Mospel mosquito repellent and the employees were directed
towards its manufacturing, transportation, sales etc., respective of their departments. All
the units of the organization move towards the same objective through coordinated and
focused efforts.
6) SUBORDINATION OF INDIVIDUAL INTEREST TO GENERAL INTEREST:
At the time of welcoming new employees in Abbott, special trainings take place where
employees are taught to have company’s interest on top level. Our top priority is to
provide healthy products to improve the quality of life of our customers.
7) RENUMERATION:
 Remuneration system in Abbott is great. We pay attractive salaries and retained the right
people and be sufficiently high to motivate employees. Along with the monthly salaries,
3.5% bonus is given to the employees annually.
8)

ORGANIZATIONAL BEHAVIOR:
Basis is power with managerial assimilation of ascendancy (authority). Those who are in
authority must have the ability to demand.

Abbott Laboratory gets benefits by using this model when it approaches to guide managerial
behavior when there were no well-known alternatives.

Abbott also uses this model under some supreme situations such as organizational disaster.

DECISION MAKING:
We have a separate department where decision making takes place. We do production planning
for our respective product over there.

EXTERNAL ENVIRONMENT:
There are two kinds of external environment, uncontrollable factors and controllable factors.
Nobody can handle uncontrollable factors because you never know what is coming next but we
plan accordingly to stand across the factors which can be controlled. For example we deduct few
days from 365 days to be well prepared in case of strikes or law and order situations. We always
have arrangements to face external environment. Safeguarding the environment, playing our part
in addressing the global challenges of climate change and water scarcity while minimizing the
environmental impacts of our products.

LEARNING ORGANIZATION:
Managers at Abbott formed learning groups that helped them strengthen their leadership abilities
by exchanging frank feedback and developing strong mutual trust. A r i s i n g f r o m t h e focus
in driving a holistic capability program, over 300 training programs were delivered through
classrooms. World saw a significant amount of sharing of Abbott best practices in building
functional expertise through Global Learning Academies. Abbott introduced an “e-
learning” platform which offers a bouquet of 3000 courses on a self -learning mode via computer
and internet. These programs can be accessed by a Abbott employee anywhere in the world, at
any time. The employees need to be given bigger and challenging roles to strengthen the
environment for personal growth. Different learning programs help the employee in developing
multidimensional personality.

SYMBOLIC VIEW:
Managers are considered as the symbol of perfection. If any uncertainty occurs the external
factors are considered to be responsible for that situational occurrence of lack of sureness.

ORGANIZATIONAL CULTURE:
All Abbott employees are expected to avoid personal activities and financial interests which
could conflict with their responsibilities to the company, employees must not seek gain for
themselves or others through misuse of their positions. Everyone take responsibility of their own
work. We have stretched goals here so make smart objectives to work on those goals.

CARING
Making a difference in people’s lives
Caring is central to the work that we do to help people live healthier lives. We have tremendous
respect for the lives of everyone touched by our company. Our respect for people is
demonstrated in what we do and how we act.

ENDURING
Commitment and purpose
Enduring means both, honoring our history and maintaining our commitment to the future. We
will always be here to help keep people healthy. We keep our promises, acting in accordance
with all of our values.

ACHIEVING
Customer-focused outcomes and world-class execution
We drive for meaningful results demanding of ourselves and each other because our work
impacts people’s lives. We’re committed to working together to deliver solutions that are
effective and profitable. Our focus on execution and collaboration ensures that we keep our
promises to each other and to those we serve.
PIONEERING
Leading-edge science and innovative commercialization
We lead with solutions that address human needs by pioneering innovative treatments and
solutions, lifesaving medical devices, and new approaches to managing health.
Workforce diversity:

We want to create a workplace culture that provides equal opportunities for everyone and
ensures that people are always treated with dignity and respect. Our talent pool should reflect the
societies in which we operate and promoting gender balance and diversity makes good business
sense.

We believe that different ways of thinking complement each other and lead to better decisions
being made. Diverse teams are more creative, inclusive and competitive, and better reflect the
markets we serve. We are a growing business and we need to recruit and nurture the best
qualified people. This is not just about meeting a talent gap or the expectations of regulators.
Gender balance and diversity strengthen our business.

MOTIVATION LEVEL
It is always important to motivate employees so they remain optimistic and can perform
better under unfavorable conditions too. For encouraging their employee Hindustan Unilever
conducts different project and programs time to time.

EFFECTS OF CULTURE ON MANAGERS:

Our company culture demonstrates its values by singularly tying achievement to managers’
ability to move ahead with the company, the attitudes of supervisors are positive. For example,
our culture states that, “Company rewards leadership that focuses on producing new ideas and
inventive thinking,” could do one of two things: It positively influences our manager's can-do,
problem-solving attitude, resulting in rapid advancement.

RELATIONSHIP WITH STAKEHOLDERS

The variety of our stakeholders and the breadth of our reach means we engage in different ways.
Below we provide examples of our key stakeholders and the means by which we engage with
them.