Block 5 Lorong Lew Lian #02-102 (S)530005 Pedreel’s Music Studio
johnpaulespiritu22@gmail.com Customer Service Officer /Administrator +65 81834765 | FIN: G3399053M April 2016 – April 2017 - Answered incoming calls from Skills prospective customers to explain services offered - Effective communicator - Assisted customers and teachers in - Dedicated problem solver scheduling lessons and studio rentals - Strong management and - Sent memos, letters, and emails to staff organizational skills and customers for studio schedule, activities, and updates Education and Certifications - Tracked records of all customers and their activities De La Salle – College Of Saint Benilde - Managed documents, files and Bachelor of Arts in Music Production inventories Manila, Philippines 2012 – 2015 Cutting Edge Productions Music Production Assistant Current Work November 2015 – March 2016 - Accompanied and assisted artists in Play By Ear Music School executing their work Music Instructor / Lead Administrator - Worked in close liaison with different October 2017 - Present departments to perfect various projects - Provides administrative support to the - Took feedback from clients and school and conducts individual troubleshot complaints coaching for pop piano improvisation - Managed project materials, students documents, and studio schedules - Ensures good relationship with on-going - Performed front desk and administrative students by handling feedback and duties complaints - Coordinates schedules between Espiritu Ortho-dental Clinic instructors and students Customer Service Officer / Administrator - Manages the timetable and training of August 2015 – November 2015 other administrators - Provided general administrative support - Prepares relevant files and catalogue and reception duties for accounting and documentation - Handled incoming/outgoing call to - Handle customer enquiries discuss services offered - Promotes the school’s courses, and - Cashiering duties instrumental sales to interested - Answered to customer enquiries and customers complaints