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Final Campaign Proposal

Brothers Craft Brewing

The Harrison Initiative

Public Relations Management - SCOM 460

Dr. Meganck

February 22, 2018

Brittany Glennon, Pat Frio, Anthony Carino, Leanna Governale, Matt Jones
Running Head: FINAL CAMPAIGN PROPOSAL 1

TABLE OF CONTENTS

Executive Summary......................................................................................................................2-3

Situation Analysis.......................................................................................................................4-10

Problem Statement.........................................................................................................................11

Goal................................................................................................................................................11

Objectives………………………………………………………………………………………..11

Key Publics...............................................................................................................................12-13

Objectives, Strategies & Tactics...............................................................................................14-17

Calendar ...................................................................................................................................18-26

Budget ...........................................................................................................................................27

Evaluation .....................................................................................................................................28

Bibliography………………………………………………………………………………….29-31
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Executive Summary:

Brothers Craft Brewing is a local brewery within the Harrisonburg area that aims to “brew
exciting, unique craft brews that emphasize and support their community”. They are known to
have beers that are high-quality and meticulously made. Brothers Craft Brewing is hoping to
increase awareness of their brand within their key publics: JMU seniors, local middle class
professionals, as well as vendor/outside local businesses. This strategic communications
campaign has been developed to help them achieve this goal, through the use of primary and
secondary research.

Key Publics:
● JMU Seniors
● Local Middle Class Professionals
● Vendors/Outside Local Businesses

Goal: To increase awareness of Brothers Craft Brewing amongst key publics.

Objectives, Strategies and Tactics:

Objective #1:
Increase following on social media channels by 300 followers on Instagram, 200 friends on
Facebook, and 400 followers on Twitter over six months.

Strategy A:
- Create engagement opportunities to build interest and promote online following.
Tactic:
- Social media contests
Strategy B:
- Create original content to drive interest in operations at BCB.
Tactics:
- Provide an inside look into the behind-the-scenes at Brothers Craft.
- Post interviews with interesting characters and influencers (while drinking a
featured beer). Interviews will be advertised through social media channels so
only those who follow will be notified. Once a month.
- Promote Brothers Craft Instagram and Facebook posts

Objective #2:
Increase attendance at all brewery events by 40% over one year.

Strategy A:
- Hold summer kick off event that are relevant locals and students. This will promote a
community atmosphere among key publics.
Tactics:
- Annual BBQ in June to kick of the start of summer
Strategy B:
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- Partner with other breweries in the area. This will increase interconsumer exchange and
get the Brothers Craft name out to key publics.
Tactic:
- Oktoberfest with Pale Fire Brewing Company
Strategy C:
- Partner with charities that are meaningful to local inhabitants of the area. This will
encourage the key publics to take part in something they believe in.
Tactics:
- Beer run 5k with local charity (starts at brewery, ends at farmers market)
Strategy D:
- Incentivize attendance at all events. This will encourage participation and help promote
high attendance at the brewery.
Tactics:
- Discounted beer for first twenty people at every event
- Free stickers for groups with over six people

Objective #3:
Increase sales growth in outside businesses and stores by 5% over the next year.

Strategy A:
- Build relationships with local merchants and vendors. These relationships will help
motivate business owners to sell Brothers Craft beer.
Tactics:
- Invite potential buyers into the brewery for an exclusive look at the process to
raise their interest in the brewery.
- Hold taste testings every season exclusively to outside vendor owners.
Strategy B:
- Encourage the purchase of Brothers Craft in convenience stores and supermarkets. The
purchase of these products will add to the breweries overall sales.
Tactic:
- Launch a scavenger hunt in Harrisonburg

Timeline: This campaign will start January 1st, 2018 and will be finished by December 31st,
2018.

Overall Cost: $4, 958 ($5,000 budget)


Running Head: FINAL CAMPAIGN PROPOSAL 4

Situation Analysis:

Company Background

Brothers Craft Brewing (BCB) was founded by the three Shifflett brothers, beginning

production in December of 2012. BCB worked to create a singular vision for their company:

“Brew exciting, unique craft beers that emphasize and support our community”

(brotherscraftbrewing, 2018). Through experience and passion for their work, BCB transformed

a vision into their reality; tight-knit relationships with their workers, consumers, and

collaborators and great beer.

Since their start so many years ago, the brothers have successfully taken home numerous

awards and expanded their production facilities and distribution immensely. Though, through it

all, one thing has remained their top priority: “To share our passion for meticulously crafted,

delicious beer with each of our fans” (brotherscraftbrewing, 2018). And that’s just what they’ve

done.

Regarding communication, BCB currently has accounts on Facebook, Twitter, Instagram

and Untapped. They also have a website that provides information about their story, beers,

events, taproom and access to their store for purchases, as well as contact information

(brotherscraftbrewing, 2018). They are active on their instagram page, with frequent, compelling

and diverse posts. They’re always posting about new merchandise, beer they’re working on,

other businesses in the community and various events. Though their posts range between 50-200

likes and get few, if any, comments, they have over 4,500 followers (Brothers Craft Brewing Co,

2018). This pattern seems to be the same on Twitter as well, with few retweets, replies and likes

(Brew, 2018). As for their Facebook, they are consistent with posts and have been tagged in

several posts by others. They get few likes on pictures, have over 10,000 likes and followers and
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a rating of 4.7 stars (facebook). On their Untapped profile, they have over 100,000 ratings and

5,000 likes. On their website, events are posted monthly. Previous months have shown that they

have at least one event per month.

BCB has 5 different areas of original beers. The areas include “Flagships,” “Now &

Agains,” “Weekenders,” “Endeavors” and “Echelon Series” (brotherscraftbrewing). Each series

has a variety of different, high-quality beer to satisfy any palette. These flavors range from

crowd pleasers to season-appropriate releases to their most meticulously made and time-

intensive brews. They have drafts for any occasion whether it is recreational, celebrational, or

relaxational. On their website, you can also purchase barrels and beer packages, as well as

schedule pick-ups.

Industry/Market Analysis

BCB belongs in the Craft Beer industry. This industry is defined by IBISWorld as

“microbreweries and brewpubs that produce beer for resale or consumption on premises”

(Guattery, 2017). Nationally, the craft beer industry is on the rise. IBISWorld proposes that the

industry’s growth is a result of rapidly expanding breweries, experiments with different beer

products, and the consumer demand for more craft beer products (Guattery, 2017). Regionally,

Virginia falls in the top-middle of the pack in comparison to the rest of the country. The

Brewer’s Association ranks Virginia 18th in economic impact on the industry and 20th in

breweries per capita (Virginia, 2018). Brothers Craft Brewing opened in 2012 (Our Story), a

couple of years ahead of the craft beer industry boom. Though it still holds only one location

(Harrisonburg, VA), the company continues to grow internally by frequently introducing new

beers and events. With over 48 rotating beers, BCB keeps it fresh by trying innovative flavor
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combinations. Compared to their local competitors, the company can be seen as a leader in

experimental beverages. BCB faces direct competition with the two other big breweries in

Harrisonburg. These two competitors are Pale Fire Brewing Company and Three Notch’d

Brewing Company. These breweries are comparable in both size and customer base. Aside from

breweries, BCB faces competition from all of the restaurants in downtown Harrisonburg that

serve alcohol. These restaurants provide other drink options besides beer and food to accompany

the beverages.

Harrisonburg is not the most affluent of regions. 19.2% of the city’s population makes

under $15k per year (bestplaces, n.d.). That being said there is still abundant opportunity in

Harrisonburg thanks to the huge population of out-of-town college students. “James Madison

University is the economic engine of the city… [Harrisonburg]. JMU has more than 21,000

students and employs more than 2,500 people (Harrisonburg Infographic).” It is estimated that

JMU’s presence alone imbues the local economy with $474,397,191 annually not counting what

college students spend on their own (JMU Economic Impact Study). Despite Harrisonburg’s

resident’s relative economic struggle there is still a huge amount of disposable income in the area

thanks to JMU.

BCB is affected by Harrisonburg city code section 12-1-10 which sets licensing and tax

rates for businesses within Harrisonburg City limits (Municode). HB1107 was passed by the

Virginia legislature in 2014; this bill “allows gourmet brewing shop licensees to give samples of

the wine or beer products being sold by the licensees to their customers to whom alcoholic

beverages may be sold for on-premises consumption in areas designated by the ABC Board

(lis.virginia HB1107).” There are currently two bills going through the legislation in Virginia
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that impact Brother’s Craft Brewing; HB1602 and HB826. Both were introduced this year and

both affect ABC licensing (lis.virginia HB1602, lis.virginia HB826, 2014).

In 2003, Harrisonburg City launched a downtown renaissance project with the goal of

preserving the historical beauty of downtown, but also with the aim to reinvigorate the local

economy (downtownharrisonburg, 2018). Since this decision, most political momentum in

downtown Harrisonburg has been very welcoming to new business including breweries, of

which downtown now has five (Wood, n.d.). A city council consisting of five, pro-downtown,

business-supporting members, governs Harrisonburg.

There have been many advances in the brewing industry over the years. These advances

range from hyperbaric chambers that alter the atmospheric pressure during the brewing process

to scientifically bred strains of brewing bacteria that are cultured in a lab for the perfect beer

mash fermentation (Iserentant, 2003). However, BCB takes a back to the basics approach to their

brewing process. Part of the company’s charm is that they started out in an old soda

manufacturing facility. High tech methodologies don’t fit in with the company personality at

BCB.

Public Environment

The image and reputation of BCB in Harrisonburg, VA, is very favorable. It is apparent

on their Facebook and Instagram pages, as well as their reviews on popular websites such as

Yelp. As stated before, BCB boasts a solid 4.7 rating on FB on 414 reviews, as well as an

overflowing amount of support and positivity on their page from restaurant goers. Facebook is

their most prominent community bridge. Whereas Instagram remains significant due to their

follower count (4,588), it lacks the engagement that their Facebook page generates, as each post
Running Head: FINAL CAMPAIGN PROPOSAL 8

has less than 10 comments per post. The social media buzz surrounding this company

continually displays a very high regard to BCB. Most, if not all, positive compliments were

directed towards the atmosphere, beer quality, wait staff knowledge and friendliness. On Yelp,

they received an impressive 4.5 stars out of 5 on 32 reviews. On the most voted ratings website,

beeradvocate.com, Brothers Craft Brewing was rated a 3.89/5 stars on 1,916 ratings. These

ratings depict the strong support that BCB has obtained and negative comments were not

prevalent in these reviews.

There are a total of 29 reviews and stories on BCB. The majority of this coverage were

raving reviews on the ambiance and quality of the restaurant. \All of the media coverage was

primarily informational, but the tone of the writing was positive towards BCB, especially when

referring to Cask for Cause.

Overall, the surrounding community has little to nothing bad to say about Brothers Craft

Brewing. They get some media coverage, but it definitely could be much more frequent.

Although they have a strong media presence and a solid following, they seem to lack

engagement with their customers. A two way dialogue could definitely increase their social

media presence and could result in gained customers. Their reviews are all positive and BCB

even took the top spot in Harrisonburg for microbrewers in the area.

Public Analysis

There are many publics central to the success of BCB. Main customers include the

Harrisonburg community; young adults living in the area, older locals, and the students and

faculty of JMU and surrounding colleges. The founders and employees at BCB are also essential

for the success of the company. The three brothers foster a sense of community that makes
Running Head: FINAL CAMPAIGN PROPOSAL 9

people feel comfortable enjoying beer with them, and the employees create the same energy.

Other producers include anyone who helps to brew the beer, provide the resources needed

(conditioning tanks, casks, hops), or helped them start their journey financially. BCB also credits

those who create merchandise and marketing materials for them as key producers.

There are various enablers central to BCB’s success. The restaurants that choose to sell

BCB beer are main contributors to the company’s prosperity, along with stores such as gas

stations and Walmart that sell their beverages. Local festivals and events that choose to feature

BCB can provide them with future customers who may not have known about their beverages.

Positive comments online contribute as well. These can include Yelp reviews or beer bloggers

that praise them. Opinion leaders that enable BCB’s success can include trusted individuals who

are known to give good recommendations for food and beverage.

Finally, the limiters to BCB are other businesses similar in nature. These are the other big

breweries in the community, including Pale Fire Brewing Company and Three Notch’d Brewing

Company.

SWOT Analysis

Strengths Weaknesses
● BCB has a large variety of high- ● BCB is underrepresented in the social
quality brewed beverages. There is media landscape.
something for everyone. ● The location is less than optimal for
● BCB engages in cause related maximal foot traffic from other
marketing via their Cask for a Cause downtown establishments.
project. ● BCB’s website is inaccessible to the
● The company history of BCB has casual visitor.
narrative appeal.
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Opportunities Threats
● Increase social media engagement. ● Downtown Harrisonburg has 4 other
● Increase awareness with college aged breweries and many bars. Competitors
public. abound.
● Improving website; include a section ● The price of fine craft beer makes it less
for the media that includes a digital attractive to many college students.
media kit. ● Competing with“Big Beer” while
maintaining brand authenticity.

Conclusion

Brothers Craft Brewing is a strong company with many advantages, including a variety of

brewed beverages. They are socially responsible and utilize this in cause-related marketing via

their Cask for a Cause project, and the story of their origin has small town charm and the thrill of

a success story. The main problem facing BCB is an issue of awareness. Too many members of

key target publics remain ignorant of the bountiful benefits at BCB. This is an opportunity to

reach out to these publics and increase awareness about BCB’s efforts.
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Problem Statement:

There is a lack of awareness among local, middle class, professionals and James Madison

University students of drinking age. This is due to lack of differentiation in the local craft beer

market and underutilization of media to generate attention for BCB.

Goal:

To increase awareness of Brothers Craft Brewing amongst key publics.

Objective #1:

Increase following on social media channels by 300 followers on Instagram, 200 friends on

Facebook, and 400 followers on Twitter over six months.

Objective #2:

Increase attendance at all brewery events by 40% over one year.

Objective #3:

Increase sales growth in outside businesses and stores by 5% over the next year.
Running Head: FINAL CAMPAIGN PROPOSAL 12

Key Publics:

JMU Seniors: JMU seniors represent a key public for BCB. These seniors are between the ages

of 21 and 23, can be young men or women, and are of middle to upper socioeconomic status.

They likely still receive some sort of financial support from their parents or have part-time jobs

to support their adventurous habits. These seniors are willing to try new things, want to be more

engaged in the Harrisonburg community before they leave it, and want to make the most out of

their last year at college. These students can be described as Experiencers and Strivers.

According to VALS, Experiencers are those that “are spontaneous, see themselves as very

sociable, and first-in, first-out of trend adoption” (VALS, 2018). Qualities of Strivers include

“living in the moment, looking for a fun time, and impulsiveness” (VALS, 2018). These college

seniors are relatively new to the brewery seen but interested in taking part in a more mature

social scene than in their previous years. We believe this key public to be heavy consumers of

social media and more technologically savvy than the average American consumer. They would

likely document their brewery experience on Snapchat to share with their followers.

Local, Middle Class Professionals: This public is composed of professionals in the fields of

science, education, and medicine, as well as business and administration. Aged between 25 and

35, this public has a disposable income and are able to splurge on craft beer. They enjoy the

quality and taste and appreciate the work that goes into making the product. This public includes

Innovators, who are described by VALS as “confident enough to experiment, receptive to new

ideas and technologies, and keenly aware of other’s self-interests” (VALS, 2018). They want to

stay aware of what the students and young adults in the community are doing, and they value

good times with small groups of friends. We believe they are likely to keep up with local events
Running Head: FINAL CAMPAIGN PROPOSAL 13

and read publications like The Breeze. We also think this public is most likely to keep up with

BCB on Twitter and Facebook, as they likely have the social media platform to express their

opinions.

Vendors/Outside local businesses: Local merchants are an important public to BCB as they are

enablers for the industry, meaning they are key components to BCB’s opportunities of business

improvement. Aged between 25-65, this public’s aim is to make profits and expand their

businesses. These publics are described by VALS in 2018 as achievers and innovators.

Achievers are goal oriented, fully scheduled, hardworking and professional (VALS, 2018).

Innovators are future oriented, self-directed consumers, are confident enough to experiment and

make the highest number of financial transitions. These vendors and merchants want to make

their businesses as efficient and profitable as possible. We wish to reach out to more vendors, as

the majority of BCB’s earning are from sources of sales outside of the taproom. We believe that

we could gain this public's interest through exposure of BCB’s high quality product and event

collaboration with this key public.


Running Head: FINAL CAMPAIGN PROPOSAL 14

Objective #1:

Increase following on social media channels by 300 followers on Instagram, 200 friends on

Facebook, and 400 followers on Twitter over six months.

Strategy A:

- Create engagement opportunities to build interest and promote online following.

Tactic:

- Social media contests

- To enter the contest, Instagram users will take a picture featuring a

Brothers Craft beer and caption the photo with the hashtag #cheerstobeers.

To qualify, users must be following Brothers Craft on Instagram and tag

them. A winning photo will be chosen once every month; winners will

receive a Brothers Craft merchandise basket and be featured on the

company’s Instagram page.

- Have users submit original bottle design ideas. Brothers Craft will go

through all submissions and pick their top 10 favorite designs – from then,

it’s up to social media followers to pick the winner. Polls will be posted on

Instagram, Twitter, and Facebook for users to vote on their favorite

designs. Repeat contest once a month. Winner will receive early access to

all new beers and events happening at Brothers Craft, and a free six pack

of their choice.

Strategy B:

- Create original content to drive interest in operations at BCB.

Tactics:
Running Head: FINAL CAMPAIGN PROPOSAL 15

- Provide an inside look into the behind-the-scenes at Brothers Craft.

- Give brewing lessons and tips for home brewers on Youtube to be

distributed through Facebook, Twitter, and Instagram. Once a month.

- Post interviews with interesting characters and influencers (while drinking a

featured beer). Interviews will be advertised through social media channels so

only those who follow will be notified. Once a month.

- Promote Brothers Craft Instagram, Twitter and Facebook posts.

Objective #2:

Increase attendance at all brewery events by 40% over one year.

Strategy A:

- Hold seasonal event that are relevant to locals and students. This will promote a

community atmosphere among key publics.

Tactics:

- Annual BBQ in June to kick of the start of summer

- Both families and young adults in the community are invited to head down

to Brothers Craft for a BBQ featuring new summer beers, food, and live

music.

Strategy B:

- Partner with other breweries in the area. This will increase interconsumer exchange and

get the Brothers Craft name out to key publics.

Tactic:

- Oktoberfest with Pale Fire Brewing Company


Running Head: FINAL CAMPAIGN PROPOSAL 16

- Event in October co-hosted with Pale Fire that features both company’s

beers and encourages future attendance at both brewery’s events.

Strategy C:

- Partner with charities that are meaningful to local inhabitants of the area. This will

encourage the key publics to take part in something they believe in.

Tactic:

- Beer run 5k with local charity (starts at brewery, ends at farmers market)

Strategy D:

- Incentivize attendance at all events. This will encourage participation and help promote

high attendance at the brewery.

Tactics:

- Discounted beer for first ten people at every event

- Free stickers for groups with over six people

Objective #3:

Increase sales growth in outside businesses and stores by 5% over the next year.

Strategy A:

- Build relationships with local merchants and vendors. These relationships will help

motivate business owners to sell Brothers Craft beer.

Tactics:

- Invite potential buyers into the brewery for an exclusive look at the process to

raise their interest in the brewery.

- Hold taste testings every season exclusively to outside vendor owners.


Running Head: FINAL CAMPAIGN PROPOSAL 17

Strategy B:

- Encourage the purchase of Brothers Craft in convenience stores and supermarkets. The

purchase of these products will add to the breweries overall sales.

Tactic:

- Launch a scavenger hunt in Harrisonburg

- Place a “golden cap” on beers in random six packs distributed to these

stores; the person who finds the special will be rewarded with a free case

of beer.
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Calendar:
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Budget:
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Evaluation:

Objective #1:

Increase following on social media channels by 300 followers on Instagram, 200 friends on

Facebook, and 400 followers on Twitter over six months.

Criteria/Tool: Counts of social media followers will be taken prior to the beginning of the

campaign and again after the initial 6 month period. A simple comparison of counts will

determine the success/failure of this objective. As well, the various social media sites provide

analytics. No outside source will be necessary.

Objective #2:

Increase attendance to all events at the brewery by 40 percent over one year.

Criteria/Tool: Prior to the launch of the campaign, we will collect event attendance counts by

issuing wristbands. Then, following the campaign we will again collect attendance information

again. By comparing this data we can determine the success/failure of this objective.

Objective #3:

Increase sales growth in outside businesses and stores by 5% over the next year.

Criteria/Tool: By comparing the sales data from the year before the campaign, to the sales

during the campaign, we can evaluate the sales growth and success/failure of the objective. Sales

growth will be recorded quarterly throughout the campaign to ensure targets are being met.
Running Head: FINAL CAMPAIGN PROPOSAL 29

Bibliography

About HDR. (n.d.). Retrieved February 19, 2018, from http://downtownharrisonburg.org/about/

Brew, B. C. (2018, February 16). Bros Craft Brew (@broscraftbrew). Retrieved February 20,

2018, from https://twitter.com/broscraftbrew?lang=en

Brothers Craft Brewing Co. (@broscraftbrew) • Instagram photos and videos. (n.d.). Retrieved

February 20, 2018, from https://www.instagram.com/broscraftbrew/?hl=en

Guattery, Meghan (2017). IBISWorld Industry Report OD4302. Craft Beer Production in the

US. Retrieved February 19, 2018 from IBISWorld database.

Harrisonburg Infographic. (n.d.). Retrieved February 19, 2018, from

http://harrisonburgdevelopment.com/harrisonburg-infographic/

Iserentant D. (2003) Beers: Recent Technological Innovations in Brewing. In: Lea A.G.H.,

Piggott J.R. (eds) Fermented Beverage Production. Springer, Boston, MA

JMU Economic Impact Study. (n.d.). Retrieved February 19, 2018, from

http://harrisonburgdevelopment.com/jmu-economic-impact-study/

Team, T. U. (n.d.). Brothers Craft Brewing. Retrieved February 20, 2018, from

https://untappd.com/broscraftbrew
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VALS™ | Sample Characteristics | SBI. (n.d.). Retrieved February 20, 2018, from

http://www.strategicbusinessinsights.com/vals/characteristics.shtml

Virginia. (2018, February 15). Retrieved February 20, 2018, from

https://www.brewersassociation.org/tag/virginia/

Wood, V. (n.d.). Brew your own beer: A new brewery coming to downtown Harrisonburg.

Retrieved February 19, 2018, from http://www.whsv.com/content/news/Brew-your-own-beer-A-

new-brewery-coming-to-downtown-Harrisonburg-414305513.html

Retrieved February 19, 2018, from

http://www.bestplaces.net/economy/city/virginia/harrisonburg

Retrieved February 20, 2018, from https://www.brotherscraftbrewing.com/about-us/our-story/

Retrieved February 20, 2018, from https://www.facebook.com/broscraftbrew/

Retrieved February 18, 2018, from

https://library.municode.com/va/harrisonburg/codes/code_of_ordinances?nodeId=PTIITHCOGE

OR_TIT12LIRE_CH1BUPROCLI_S12-1-10FERALITA
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Retrieved February 18, 2018, from http://lis.virginia.gov/cgi-

bin/legp604.exe?141%2Bsum%2BHB1107

Retrieved February 18, 2018, from http://lis.virginia.gov/cgi-

bin/legp604.exe?181%2Bful%2BHB1602

Retrieved February 20, 2018, from http://lis.virginia.gov/cgi-

bin/legp604.exe?181%2Bful%2BHB826E

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