SM 7.

1 User Manual

Key User’s Manual

For Posting & Viewing Status of Pricing
Related Incidents (Support Messages) In New
Solution Manager 7.1 For Indian Oil

Solution Manager 7.1

Version 1.1: 15.09.2015

Corporate Information Systems

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In the transaction where you are facing the problem, select from menu

Help->support Desk: -
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Component: - T code Problem
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Short text: - Brief Description of the Problem

Priority: - Assign a priority to the message e.g. low, medium

 In the ‘Long Text’ area, provide the complete detail of the problem you are facing.

And press send Button

There is no change in the steps as explained above.

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In the second screen, following drop down will appear once you click on Module.

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Here in Module Choose “P$” from the drop down which denotes Pricing Problems.

Contact phone & contact email are mandatory. Example of email is like xxx@indianoil.in
Fill in the details correctly and press OK.

3 A new screen will appear for logging on to Solution Manager client 440
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In this new screen

Put User ID and Password as explained below:-

For Example:-

For Plant code 1271, USER ID will be PN1271 Where P stands for Pricing, N stands for North and 1271
will be key user plant code
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Initial password has been kept as 123456
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Similarly for other plant codes, it will work as under
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PYnnnn – P- for pricing, Y for region (eg, N-north, E-east, W-west, S-south, H-HO etc.), whereas nnnn
is for the user plant code in SAP

With the same USER ID and Password , Key user may view the status of problem in T code YSM.
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On first time login, the system will ask for a new password.
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Set the password same as the user id.

Example: For user id PN1000 password is PN1000. (CAPITAL letters).

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Note: Do not change password later on. If any issue is faced write to basis@indianoil.in or call 0124-
2451305, 6

You will get a confirmation and a message no. Note the Message no. For future tracking of message

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Checking the Status of any Existing Message

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Methods Available:
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1. Run TCode YSM in SAP ERP R3 System and click on URL

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2. Run web browser with http://smp.indianoil.in:8501

Enter user ID and password

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Once logged in, have a look on available messages under various statuses in Overview.
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You can view the status of the incidents, reply back to the processor and confirm the incidents if
solution has been proposed.

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User filter to select particular type of incidents

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