A

SKILL DEVELOPMENT RECORD NOTE

FOR

COMMUNICATION SKILL-I

Submitted

By

RUPAJI ABHISHEK

(H.T.NO.: 17P25A0432)

Record Submitted In Partial Fulfillment for the Award of Degree Of

BACHELOR OF BUSINESS MANAGEMENT

Under The Guidance Of

MRS.ASRA TABASSUM
M.A(English);M.Ed;MBA(HR&Marketing)

Sun International Institute for Tourism & Management

(AFFILIATED TO BHARATHIAR UNIVERSITY)

VST CROSS ROAD, HYDERABAD – 500020

(2017-2020)
 CERTIFICATE

Date:...........................

I hereby certify that the Skill Development Record Note (SDRN) submitted in partial
fulfillment for the award of BBA from Sun International Institute for Tourism &
Management, Bharathiar University, was carried out by RUPAJI ABHISHEK H.T.
NO.17P25A0432 under my guidance. This has not been submitted to any other University
or institution for the award of any degree/diploma/certificate.

Project Guide External Examiner

MRS.ASRA TABASSUM

M.A(English);M.Ed;MBA(HR&MARKETING)

Head of the Department Director

MRS.PASULA SRI VANI MRS.M.VANI KOKILA
MBA(HR);MA(English);MA(Tourism&Management)
 DECLARATION

I hereby declare that this Record submitted by me to the Department of Business Management,
BHARATHIAR UNIVERSITY, is a bonafide work undertaken by me and it is not submitted to
any other University or Institute for the award of any degree or diploma certificate or published
any time before.

Place: Hyderabad

Date: ......................

RUPAJI ABHISHEK
 ACKNOWLEDGEMENTS

It is my primary responsibility to acknowledge all the people who spent their precious time for us
and lead their hands for the successful completion of my project. It is pleasure to express my
sincere gratitude to Sun International Institute for Tourism & Management for giving me such
enormous opportunity.

I express my sincere thanks to Mrs.Vani (Director), Mrs.P.SriVani (H.O.D) for permitting me

in doing the record in college.

I would like to thank Mrs.AsraTabassum(Project Guide), for supporting me in carrying out

my record and attaining my results.

RUPAJI ABHISHEK
 TABLE OF CONTENTS

Topic Page Number

Self Introduction 1

Communication Skills 2

Communication process 8

Types Of Communication 10

7C’s Of Communication 17

Listening Skills 18

Process Of Listening 23

Types Of listening 25

Speaking Skills 38

Objectives of Speaking Skills 40

Barriers of Speaking 44

Activities of Listening Skills 47

Activities of Speaking Skills 63

Telephone Etiquettes 73

Participation On Debate 75

Elocution 76

Group Discussion 80

JAM Session 82

Interview Skills 84

Orator 88

Presentation 91

Conclusion 97