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Financial Terms
a. Charter to award a $75 refund to each of over 700,000 active subscribers based
on:
Charter will notify subscribers of their eligibility for refunds and disburse them
within 120 days.
Note: Charter has already disbursed over $6 million in refunds for inadequate
modems to date, separate from today’s settlement. Because these subscribers
received full compensation, they are ineligible for a further payment.
2) Consumer Relief (In-Kind Video and Streaming Benefit): Worth over $100 million
In addition to the direct refunds detailed above, Charter will offer free streaming
services to approximately 2.2 million active internet subscribers:
a. Charter will offer all subscribers currently receiving internet and cable television
from the company a choice of either three free months of HBO or six free months of
Showtime. (Note: This benefit is available to subscribers who do not already
subscribe to both of the offered networks through Charter.)
b. All other active Charter internet subscribers will receive a free month of Charter’s
Spectrum TV Choice streaming service—in which subscribers can access broadcast
television and a choice of 10 pay TV networks—as well as a free month of Showtime.
Charter will notify subscribers of their eligibility for video and streaming services
and provide details for accessing them within 120 days of the settlement.
Receiving the video and streaming services as restitution will not affect eligibility for
future promotional pricing.
3) Substantial Network Investments
5) Sales and Customer Service Training: Charter must train customer service
representations and other employees to inform subscribers about the factors that
affect internet speeds. Charter must also maintain a video on its website to educate
subscribers about various factors limiting internet speeds over WiFi.