System Diagnostics (F2)

This document pertains to HP Notebook PCs with the HP Unified Extensible

Firmware Interface (UEFI) beginning in late-2008.
To access the UEFI System Diagnostics, turn on the computer and immediately press
the esc key to display the Startup Menu, and then press the F2 key.

The System Diagnostics window allows you to run several diagnostic tests. Each test
determines if the hardware is functioning properly, and displays an error message and
a warranty ID if there is a hardware failure.
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Obtain the latest update
The UEFI System Diagnostic is available on most HP notebook PCs, manufactured
after late-2008. An updated BIOS and updated System DIAGNOSTIC may be
available for your computer. If so, download and install the BIOS and then install the
UEFI. On the Software & Driver Downloads page, select both the BIOS and the HP
System Diagnostics (UEFI) updates. See Locating HP Software, Driver and BIOS
Updates .
Diagnostic tests
Select the F2 option on the Startup Menu to access the following diagnostic tests.
Most of the test will run until you press the esc key to cancel.
System Information

- Displays information about the computer including the Model and

Product ID which you will need to locate the proper BIOS and driver
updates, or contact HP Support or order replacement parts.
Start-up test

Analyzes the core system components that are required to boot the
computer, including memory, the system board, chipset, CPU, and hard
disk. Use the start-up test whenever the computer fails to boot properly.
This diagnostic is highly accurate and determines if the problem is
hardware-related or software-related in about ten to fifteen minutes.

The following tests are performed in sequence.

1. Memory test
2. Hard Drive Quick test
3. SMART check
Run-in test

Repeats the start-up test and checks for intermittent problems that the
short start-up test does not detect. The test will run continuously until it
is manually stopped by pressing the esc key.

Use the run-in test to determine the cause of intermittent problems. For
example, if the computer boots correctly and suddenly shuts down due
to a critical error, the run-in test attempts to detect the root cause of the
problem. Additionally, if the computer does not boot at all, the run-in
test attempts to determine the cause of the boot failure.
Hard disk test

Analyzes the physical condition of the hard disk, and then checks every
bit of data in every sector on the hard disk. If the test detects a damaged
sector, it attempts to retrieve the data from that sector, move it to a good
sector, and marks the damaged sector as “bad,” so that the computer
does not attempt to write data to the bad sector again.
The following test may take an hour or more, depending on the size of
the hard drive.

4. Quick test
5. Full test
6. SMART check

Memory test

Analyzes the physical condition of the memory modules. If it reports an

error, replace the memory immediately.

Battery test
Analyzes the condition of the battery. If the battery fails the test and has
an available warranty, it displays a warranty ID. You should contact HP
support to report the issue and purchase a replacement battery.

Error Log

An error log that provides an historical record of the problems occurred

on the computer is written if the diagnostic tests find any problems. This
log is particularly valuable when you can contact HP Customer Service
for assistance.
 See the Failure Codes and recommended actions for information on the
individual codes and recommended actions.
Failure Code Format
If you see a failure code after the system diagnostic tests complete, write it down and
contact HP for support. Otherwise, the agent may want you to go through the
diagnostic testing process again to obtain the failure ID.
The HP failure code contains four fields of six characters each, such as XXXXXX-
XXXXXX-XXXXXX-XXXXXX , where X is an alpha-numeric character.
NOTE: Having a failure code does not mean that your computer is still under warranty.
The warranty start date on the computer determines if it is still under warranty.
The agent can assist you with this when you contact HP.
Failure Codes
The BIOS displays the following error codes and messages. The error code consists of
two parts. The first byte represents the Field Replaceable Unit (FRU), and the second
byte represents the test that failed. If you receive an error, contact HP with the Error
Code for assistance.
Field Replaceable Unit Codes
FRU Code
System Board X0
CPU X1
Memory X2
Hard Disk X3
Optical CD/DVD Disk X4
BIOS X5
Battery X6
Wireless X7
Test Description Failure Description Error Code
Product Information Invalid value 00A
Start-up Test Memory Module 200
Start-up Test Hard Disk 1 SMART 301
Start-up Test Hard Disk 2 SMART 302
Start-up Test Hard Disk 1 Quick 303
Start-up Test Hard Disk 2 Quick 304
Run-in Test Memory Module 200
Run-in Test Hard Disk 1 SMART 301
Run-in Test Hard Disk 2 SMART 302
Run-in Test Hard Disk 1 Quick 303
Run-in Test Hard Disk 2 Quick 304
Hard Disk Test Hard Disk 1 SMART 301
Hard Disk Test Hard Disk 2 SMART 302
Hard Disk Test Hard Disk 1 Quick 303
Hard Disk Test Hard Disk 2 Quick 304
Hard Disk Test Hard Disk 1 Full 305
Hard Disk Test Hard Disk 2 Full 306
BGA Detect BGA integrity 001
Boot Device Manager Boot device not found 3F0
Boot Device Manager Hard Disk 1 Error 3F1
Boot Device Manager Hard Disk 2 Error 3F2
Boot Device Manager Hard Disk 1 SMART 301
Boot Device Manager Hard Disk 2 SMART 302
BIOS Recovery BIOS Recovery Occurred 500
BIOS Application BIOS Application Error 501
CMOS Recovery CMOS Recovery Occurred 502
Battery Check Primary Battery Replace 601
Battery Check Secondary Battery Replace 602
Wireless Module Not installed or responding 701
Fan Fan not operating correctly 90B
See also
Customer Support . Individual countries and regions have their own procedures for
providing product support and customer service. For your country or region, go to the
Hewlett Packard Technical Support page, select a country or region, and then click
Contact HP. Alternately, click the Contact HP link near the upper corner of this web
page
HP Notebook PCs - HP Battery Check Frequently Asked Questions
HP Notebook PCs - Memory Testing The Memory Using The BIOS Memory Test
HP Notebook PCs - HDD Testing a Hard Disk using the Built in Self Test
Return to HP Startup Menu Overview for additional topics.

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