Safety

Education

Networking

Register Today at Optimization

www.smrp.org/conference/2010
Productivity

by Performance

by Professionals

Maintainability

Opportunity

Excellence

Innovation

Reliability

October 18–21, 2010

Frontier Airlines Center
Milwaukee, Wisconsin Solutions
Welcome
Dear SMRP Members,
It is my pleasure to welcome you to and introduce the largest
independent global maintenance and reliability conference supporting
POWERFUL
Reasons to Attend the SMRP Annual Conference
your industry! We encourage you and your colleagues to be a part of
the 18th Annual SMRP Conference...held in Milwaukee, Wisconsin,
this October.
Our theme, “Driven by Performance, Powered by Professionals,” is
reflective of this year’s energized agenda. The Conference Committee
has worked with great diligence to meet your expectations of providing
some immediate value to your own professional expertise, and to 1. T ime is money and SMRP will save you both — From the educational sessions to
deliver broadened principles of Best Practices, enabling gains for your the exhibit hall to the informal exchanges during networking events, you are guaranteed
organization’s continued reliability journey. to discover new M&R solutions to streamline your workflow, reduce errors and
increase productivity.
The conference has maintained and broadened our core educational offerings with a record number of
papers submitted, making this a truly high-quality educational experience. Following many years of past 2.  ake a more efficient purchasing decision — See the equipment in person and
M
successes, we will continue with: the Six Tracks of Practitioner Presentations, full and half-day Workshops compare product features side-by-side on the show floor. You’ll easily make up the time
(now Monday and Thursday), Plant Tours (Thursday), Exhibits, CMRP Exams, Networking Receptions, out of the office by holding a year’s worth of business meetings in just three short days.
Committee Meetings and the SMRP Annual Business Meeting. Our Exhibition Hall and educational
sessions are located in the Frontier Airlines Center, conveniently located next to our conference hotels in
3.  earn a “best practice” that will improve your profitability — Explore
L
six conference tracks filled with current, innovative and quality content from our Five
downtown Milwaukee.
Pillars of SMRP’s Body of Knowledge. The ROI on that knowledge will more than pay for
Based on feedback, we have implemented some additional conference enhancements. We will officially your trip!
kickoff with Workshops on Monday; have a SMRP BoK booth available throughout the conference for
questions; offer panel discussions with subject matter experts; invite you to two off-site networking 4.  ake sure you’re a valuable asset to your company — Keep up with the latest
M
receptions in addition to the two receptions in the Exhibit Hall; give you personal interaction time with M&R issues and topics as you mingle and network with colleagues who can offer you
the keynote speaker; and for the golfers, we’ve provided a chance to play one of the most challenging new ideas and exchange contact information to build future business opportunities.
golf course layouts in the Midwest — now on Sunday afternoon so you don’t have to miss a second of
the conference.  
5.  ow do they do that? Plant tours provide an in-person, in-depth learning
H
experience — Sign up for instructive plant tours at the Harley-Davidson, MillerCoors
You won’t want to miss our keynote speaker, Clyde Fessler, former Vice President of Business and Jones Water Reclamation Facilities, a unique opportunity to get up-close-and-
Development for Harley-Davidson Motor Company for over 20 years. As always, the growing exhibition will personal advice from large M&R operations.
be widely accessible from Monday evening through Wednesday morning. You will have the opportunity to
dialogue with industry professionals regarding the latest in their offerings and developments to help you
6.  as the economy affected your workforce? Find a new job or a new
H
employee at SMRP’s 2nd Annual Job Fair. Make a personal connection
in your day-to-day operations.
that can impact your career — Now or in the future!
The Milwaukee area offers some great opportunities to out-of-town visitors. The SMRP Conference
Committee has provided conference attendees some of the best of these opportunities. Our Tuesday 7.  ducation and networking that continue long after the conference
E
evening reception is at the Harley-Davidson Museum where you will get a feel for the freedom, closes — SMRP’s valuable members-only conference is just a sampling of what you’ll
camaraderie and pride that Harley-Davidson riders experience every time they fire up their motorcycles. find on our member’s only Web site. Using our membership directory, library of past
Additionally, we have added a Wednesday evening plant tour and reception at the well known MillerCoors conference presentations and Solutions articles, as well as, regional workshops and
Brewery. This extensive tour will take you through various departments of the massive brewery, including Chapter offerings, ensures that your membership can benefit you year-round.
the brew house, packaging center and historic underground caves. You will see the production lines in
operation and get a real glimpse at how quickly and efficiently the macro-brewery lines operate. For those
that might generate a thirst from the tour, a sampling will be available afterwards.
The creative energy that has been put forth by this year’s Conference Committee assures us of another
successful event. I want to thank the dynamic conference team, our track leaders, the officers, directors
Keynote Presentation
and committee chairs who have all contributed to the conference. Clyde Fessler, now retired Vice President of Business Development
For those regular attendees, I think you would agree that every year the SMRP Annual Conference only for Harley-Davidson Motor Company, played an integral role in the
gets better! We are confident that this year’s conference has all the elements to continue this tradition. company’s dramatic turnaround. Clyde’s presentation captures the
Join us as we carry on SMRP’s mission to “promote and advance reliability excellence worldwide.” I look elements of the Harley-Davidson turnaround story — where designing
forward to meeting each of you at the 2010 SMRP Annual Conference — see you in Milwaukee!
reliability into its products and manufacturing has become one of
Be SAFE and be RELIABLE. the critical foundational aspects of this success story. By sharing this
intriguing story, Clyde also challenges his audiences to a renewed
and heightened level of professional and personal achievement.
Craig Seibold, CMRP, PE
2010 SMRP Conference Chair

2 SMRP 18th Annual Conference • October 18–21, 2010 www.smrp.org/conference/2010 3

 Schedule-at-a-Glance
Sunday, October 17 Afternoon Refreshment
2:30 pm – 3:00 pm

Join SMRP in thanking 1:00 am – 6:00 pm

6:00 pm – 10:00 pm
Golf Tournament
BoK Directorate Leadership
5:30 pm – 7:00 pm
Break
Exhibitor Reception
Networking Reception
this year’s current sponsors for their Team Meeting
Monday, October 18
7:00 pm – 10:00 pm at the Harley-Davidson
Museum
generous and valued support! 7:00 am – 8:00 am Workshop Breakfast Wednesday, October 20
7:45 am – 9:45 am Chapter Leaders Meeting 7:00 am – 8:00 am Continental Breakfast
8:00 am – 12:00 pm M&RK Committee Meeting 7:00 am – 2:00 pm Exhibition Hours
8:00 am – 5:00 pm Workshop 1 7:00 am – 6:00 pm Registration
8:00 am – 5:00 pm Workshop 2 Track 1 — Business &
8:15 am – 2:30 pm
8:00 am – 5:00 pm Workshop 3 Management
SMRPCO Advisory Council Track 2 — Manufacturing
11:30 am – 2:30 pm 8:15 am – 2:30 pm
Meeting Processes
12:00 pm – 1:00 pm Workshop Lunch Track 3 — Equipment
8:15 am – 2:30 pm
Reliability
12:30 pm – 3:00 pm CMRP Certification Exam
Track 4 — Organization &
Benchmarking Committee 8:15 am – 2:30 pm
1:00 pm – 5:00 pm Leadership
Meeting
Track 5 — Work
1:00 pm – 5:00 pm Job Fair 8:15 am – 2:30 pm
Management
1:00 pm – 5:00 pm Workshop 4 8:15 am – 2:30 pm Track 6 — SMRP Initiatives
1:00 pm – 5:00 pm Workshop 5 Morning Refreshment
10:45 am – 11:15 am
SMRPCO Annual Business Break
3:00 pm – 4:00 pm
Meeting 2011 Exhibitor Booth
11:15 am – 12:00 pm
SMRP Annual Business Sign Up
4:00 pm – 5:00 pm
Meeting 12:15 pm – 1:15 pm Luncheon
5:00 pm – 5:30 pm Track Leader Meeting CIMM Strategic Planning
1:00 pm – 3:00 pm
5:00 pm – 6:00 pm New Member Meeting Team
5:00 pm – 6:00 pm CMRP Information Session 2:00 pm – 2:30 pm Exhibitor Feedback Session
The following media resources have graciously
5:00 pm – 6:00 pm Industry Partner Meeting 2:00 pm – 6:00 pm Exhibitor Tear-Down
provided advertising for the SMRP 2010 Annual Conference:
5:30 pm – 6:00 pm Exhibitor Meeting Afternoon Refreshment
2:30 pm – 3:00 pm
Conference Presenter Break
6:00 pm – 6:30 pm
Meeting 1 3:00 pm – 4:00 pm Closing Remarks & Raffle
Best Practices Committee Oil, Gas and Petrochemical
6:00 pm – 10:00 pm 4:00 pm – 6:00 pm
Meeting SIG Annual Meeting
6:30 pm – 9:00 pm Exhibit Hall Open 6:00 pm – 8:30 pm CMRP Certification Exam
Welcome Reception in Plant Tour & Reception:
6:30 pm – 9:00 pm 5:30 pm – 8:00 pm
Exhibit Hall MillerCoors
Tuesday, October 19 Thursday, October 21
Conference Presenter 7:00 am – 9:15 am Continental Breakfast
6:30 am – 7:00 am
Meeting 2 7:00 am – 12:00 pm Registration
7:00 am – 7:45 am Seated Breakfast 8:00 am – 12:00 pm Workshop 6
Registration & MRO Zone 8:00 am – 5:00 pm Workshop 7
7:00 am – 6:30 pm
Bookstore
8:00 am – 5:00 pm Workshop 8
Keynote Address/
7:45 am – 9:15 am 8:00 am – 5:00 pm Workshop 9
Announcements
Put Your Career In Gear at SMRP’s 9:15 am – 9:45 am
Morning Refreshment 8:00 am – 5:00 pm Workshop 10

2nd Annual Job Fair  9:15 am – 7:00 pm

Break
Exhibition Hours
8:00 am – 5:00 pm
8:00 am – 5:00 pm
Workshop 11
Workshop 12
Monday, October 18 • 1:00 pm – 5:00 pm Track 1 — Business and 8:00 am – 5:00 pm Workshop 13
9:45 am – 5:30 pm
Crystal Ballroom at Hilton Milwaukee City Center Management 8:15 am – 11:15 am Plant Tour: Harley-Davidson
Candidates and employers alike are encouraged to connect before and Track 2 — Manufacturing 8:30 am – 11:00 am CMRP Certification Exam
9:45 am – 5:30 pm
Process Reliability
during the conference and employers can hold interviews and discuss Track 3 — Equipment 8:30 am – 1:15 pm
Plant Tour: Jones Island
9:45 am – 5:30 pm Water Reclamation Facility
employment opportunities with your company at the SMRP Job Fair. Reliability
Morning Refreshment
Held one day prior to one of the largest M&R events in the world, this is 9:45 am – 5:30 pm
Track 4 — Organization 10:00 am – 10:30 am
Break
the place to find your next employer or employee. Visit our Web site at and Leadership
Workshop & Plant Tour
Track 5 — Work 12:00 pm – 1:30 pm
www.smrp.org/conference/2010/job_fair.asp for details. 9:45 am – 5:30 pm
Management
Lunch
Afternoon Refreshment
9:45 am – 5:30 pm Track 6 — SMRP Initiatives 3:00 pm – 3:30 pm
Break
12:15 pm – 1:15 pm Luncheon

4 SMRP 18th Annual Conference • October 18–21, 2010 www.smrp.org/conference/2010 5

 Special Events
Mix Business and Pleasure
Tee Up for SMRP’s 7th Annual Golf
Tournament at Award Winning Grand
Geneva Golf Resort
Sunday, October 17 • 1:00 pm – 6:00 pm
Regarded as one of the top award-winning
golf resorts in the country, you can experience
championship golf on The Brute course. The
magnificent Brute, at over 7,000 yards, is one
of the most challenging layouts in the Midwest.
Enhanced with 68 bunkers, this par-72 course
has huge rolling greens averaging over 8,000
square feet.
Grand Geneva Golf Resort Honors:
„„ Rated one of America’s Top Golf Courses
2009–2010, Zagat Survey
„„ Golf Magazine’s — Silver Medalist Resort
(10th year)
„„ Golf Digest, Best Places to Stay — Four Star
Rating for overall golf experience, value for the
money, standard of service, condition of the
course and normal pace of play for 18 holes
„„ Meetings and Incentives Magazine’s — Golden
Links Award for exceptional golf facilities,
management and golf experience
„„ Top award in the Resort categories of Best
Course, Best Golf Shop Operations and Best
Teaching Facility by the Golf Course Owners of
Wisconsin, 2005 Course of the Year Awards
Costs: Individual @ $100/person or Foursome @
$400/person
Includes: 2 beverage tickets, $10
merchandise voucher, sleeve of golf balls,
transportation, prizes
Thank you to our generous golf sponsors:
6 SMRP 18th Annual Conference • October 18–21, 2010
Networking Reception at the
Harley-Davidson Museum
Tuesday, October 19 • 7:00 pm – 10:00 pm
Ladies and gentlemen, rev-up your engines!
Enjoy the night with colleagues, new friends,
drinks, food and, of course, the Harley-
Davidson collection! We promise this will be an
unforgettable night as you get a glimpse into a
life less ordinary.
Nearly 105 years in the making, the
130,000-square-foot museum adds a new
dimension to the Harley-Davidson experience.
Visitors will get a feel for the freedom,
camaraderie and pride that Harley-Davidson
riders experience every time they fire up
their motorcycles.
Within the walls of the museum, you will find
motorcycles and artifacts that tell the story of the
company’s rich history and heritage. Every gallery
and exhibit is a testimony to the legendary bikes,
the people who built them and, of course, every
individual who ever felt their powerful rumble on
a long stretch of asphalt.
At the Harley-Davidson Museum, you can
walk through exhibits that tell the stories of
the extraordinary people, products, history and
culture of Harley-Davidson. In addition to the
fantastic motorcycle collection, stories are told
through photographs, videos, apparel, rare
documents and other artifacts.
Peek into a portion of the Archives never before
open to the public, home to over 450 motorcycles
and thousands of artifacts, the Archives team
pulls from for exhibits.
Read the personalized messages created by
individuals worldwide on the Living the Legend
rivets, found on the Living the Legend walls
and plazas.
Stroll around the 20-acre museum site, enjoy the
river walk or just sit back along the waterfront
taking in the Milwaukee skyline.
Examine the industrial architecture and attention
to detail found both inside and outside the
museum’s three buildings.
Costs: $40/person
Guests and spouses welcome
Plant Tours
Ride Along with the Experts
for SMRP Plant Tours
Interested in going off-site for first-hand exposure
to how others in the field find success?
Cost: All tours cost $85 and include
transportation. The MillerCoors tour includes a
reception. The Harley-Davidson and Jones Island
tours include breakfast and lunch.
Required attire: Closed-toed shoes and long
pants. Some tours may require a lot of walking,
so please wear comfortable shoes.
Plant Tour 1 & Reception: MillerCoors
Wednesday, October 20 • 5:30 pm – 8:00 pm
Note: 80 person maximum
As America’s oldest major brewery, the
Milwaukee Brewery of the MillerCoors Brewing
Company is situated on land bought by Frederick
J. Miller in 1855. The property consists of 76
buildings on 82 acres in the heart of Milwaukee,
Wisconsin. Production exceeded 8.2 million
barrels of beer in 2009 with a projection of 8.5
million barrels for 2010.
The brewery consists of: two brewhouses with
a total capacity to produce 42–44 brews per
day with each brew equivalent to 10,900 cases
of beer, a packaging department consisting of
eight lines (three bottle, four can and one keg
line) capable of packaging 61 brands and 360
different SKUs, and a shipping department
capable of loading 275–280 trucks and four rails
per day.
The Milwaukee brewery, along with its corporate
employees, is one of Wisconsin’s key employers,
with more than 1,700 employees.
www.smrp.org/conference/2010 7
Note: Plant tours and workshops on Thursday
run simultaneously.
Plant Tour 2: Harley-Davidson
Thursday, October 21 • 8:15 am – 11:15 am
Harley-Davidson Motor Company’s 849,000
square-foot Pilgrim Road Powertrain Operations
facility in Menomonee Falls, Wisconsin, is home
of the “Big Twin.”
Pilgrim Road employees produce engines and
transmissions for the final assembly plants in
York, Pennsylvania, and Kansas City, Missouri,
for Touring, Softail® and Dyna® model families.
Engines and transmissions are also produced for
sale through Harley-Davidson® Genuine Motor
Parts and Accessories business. The tour offers
a view of the assembly line, cold testing, and
different aluminum and steel machining areas.
Guests are required to wear fully enclosed, low
heeled shoes (1” or lower).
Plant Tour 3: Jones Island Water
Reclamation Facility
Thursday, October 21 • 8:30 am – 1:15 pm
Jones Island Water Reclamation Facility is
situated on a 75-acre campus immediately
adjacent to Lake Michigan. It is one of a pair of
treatment plants (South Shore Water Reclamation
facility is located 12 miles south) that together
provide wastewater treatment services for 1.1
million people in 28 communities in southeastern
Wisconsin. The two water reclamation facilities
have a combined capacity of treating over 600
million gallons of wastewater per day. The Jones
Island facility has been situated in its current
location since 1926. Maintenance staff comprise
the largest percentage of the 225 employees
required to operate and maintain both facilities.
Within its massive maintenance building, the
Jones Island site houses one of the largest — and
best equipped — machine shops in the state.
Sessions by Track
For more information on speaker abstracts and track sessions,
Track 1
Business and
Management
Track John Barker, CMRP, Fluor
Leaders Corp.; Jeff Stegemiller,
CMRP, Gallatin Steel Co.;
Dave Rousseau, CMRP,
PCA Consulting
9:45 am – Competing Initiatives
10:45 am LEVEL: Fundamentals
Shon Isenhour, CMRP, ABB
11:15 am – Asset Management
12:15 pm Supported by Reliability
Engineering
LEVEL: Fundamentals
Adamantios Mettas, CMRP,
and Claudio Spanos,
ReliaSoft
1:30 pm – Improving Mining Haul
2:30 pm Truck OEE Using RCM
LEVEL: Fundamentals
Michael McNulty, CMRP,
and David Collins, Liebherr
Mining
3:00 pm – SAP — Lessons Learned
4:00 pm LEVEL: Fundamentals
Terrence O’Hanlon, CMRP,
Reliabilityweb.com Inc.;
Terry Wireman, CMRP,
CPMM, Vesta Partners, LLC
4:30 pm – Using Asset Management
5:30 pm Techniques to Improve
Utility Efficiency
LEVEL: Advanced
Jeffrey Sanford, CMRP,
and Dan Stark, CMRP,
CH2MHILL
8 SMRP 18th Annual Conference • October 18–21, 2010
Track 2
Manufacturing
Process Reliability
Gina Hutto, CMRP, Timken;
Mark Callahan, CMRP,
Pfizer, Inc.; Rick Larson,
CMRP, ARAMARK-Higher
Education Facility Services
Use Lifecycle Cost Analysis
and Reliability Principles
to Develop a Motor
Management Strategy
LEVEL: Advanced
Phil Beelendorf, CMRP,
Roquette America
What’s PAS 55 and ISO?
— Asset Management
Process
LEVEL: Advanced
Ramesh Gulati, CMRP,
and Christopher Mears,
CMRP, ATA/AEDC;
Terrence O’Hanlon, CMRP,
Reliabilityweb.com Inc.
Management of Change
LEVEL: Fundamentals
David Drerup, Operational
Sustainability
Failure Analysis of a
Reliability Program
LEVEL: Fundamentals
Israel Salinas, A123
Systems
Solving Major Equipment
Problems Using RCA
LEVEL: Advanced
Bill Keeter, CMRP, GPAllied,
LLC; David Nixon, CMRP,
W.R. Grace
Track 3
Equipment
Reliability
Don Brown, ConAgra
Foods; Scott Brack, CMRP,
Freeport-McMoran Copper
& Gold; Carl Schultz, CMRP,
Management Resources
Group
Equipment Installation for
Optimum Reliability
LEVEL: Fundamentals
Gerald E. Putt, CMRP,
Goodyear, Retired
FRACAS (Develop a Failure
Reporting System)
LEVEL: Fundamentals
Ricky Smith, CMRP,
GPAllied, LLC
Gill Award: A Case Study
of Recipients and Their
World Class Oil Analysis
Programs
LEVEL: Fundamentals
Suzy Jamieson, ICML; Art
Durnan, Rio Tinto
Condition-Based RUL
Prognostics
LEVEL: Advanced
Frank Kirschnick, Cassantec
Ltd.; Joe Dominick, CMRP,
Reliant Energy
Development and
Implementation of Motor
Diagnostics Program
LEVEL: Fundamentals
Howard W. Penrose, PhD,
CMRP, Dreisilker Electric
visit www.smrp.org/conference/2010
Track 4
Organization and
Leadership
Track Bill Dockrey, CMRP,
Leaders Luminant Power; John
Johannemann, CMRP, PE,
Ascend Performance
Materials, LLC; Steve Gillette,
CMRP, City of Roseville
9:45 am – Attract, Retain and Orient
10:45 am New, Younger Staff into
Organizations
LEVEL: Fundamentals
Ron Gavrin, CMRP, Ontario
Power Generation
11:15 am – Journey to Reliability: How
12:15 pm Using a Maintenance GPS
Can Help You Reach Your
Destination
LEVEL: Fundamentals
Stuart Swanger, CMRP,
and Paul Henry, CMRP,
ARAMARK
1:30 pm – How Should You Manage
2:30 pm Maintenance?
LEVEL: Advanced
Doc Palmer, PE, MBA,
CMRP, Richard Palmer and
Associates
3:00 pm – Launching Maintenance
4:00 pm Communities of Practice
for Reliability Excellence
LEVEL: Fundamentals
Mike Greenholtz, Genesis
Solutions; Greg Walker,
Pfizer (Wyeth)
4:30 pm – Effecting Culture
5:30 pm Change through Direct
Engagement of the
Organization in the Change
Process
LEVEL: Fundamentals
Rob Bloomquist, CMRP,
Management Resources
Group; Steve Gillette, CMRP,
City of Roseville
www.smrp.org/conference/2010 9
tuesday, october 19
Track 5
Work Management
Doc Palmer, CMRP, PE,
MBA, Richard Palmer &
Associates; John Pearl,
CMRP, PE, Moose &
Associates
Moving from Equipment
Calendar PMs to Asset
Condition PMs
LEVEL: Fundamentals
Brian Coonan, Veolia Waters
Storeroom Materials
— Using SAP SRM &
Reservation Management
to Reduce Stockroom
Stock Levels
LEVEL: Advanced
Jason Bitting, PE, CMRP,
and David Coughran,
Albemarle Corp.
Using Mobile Tech to
Improve Your CMMS Data
LEVEL: Fundamentals
Sergio Escalante and Devin
Jordan, MWD of So Cal
Understanding
the Necessity &
Implementation of an
MRO Storeroom in a Tight
Economy
LEVEL: Fundamentals
Anil Agrawallia and Stuart
Swanger, CMRP, ARAMARK
Analyze the Reliability of
CMMS/EAM System
LEVEL: Advanced
Phillip Sage, CMRP,
Goodyear
Track 6
SMRP Initiatives
Al Poling, CMRP, Solomon
Associates
SMRP’s Value Proposition
LEVEL: Fundamentals
Michael Eisenbise, CMRP,
BP
SMRP Maintenance
and Reliability Body of
Knowledge
LEVEL: Fundamentals
Shelley Whitener, CMRP,
Sandia National Labs
SMRP Metrics and
Guidelines
LEVEL: Fundamentals
Dick Olver, CMRP, Agrium
SMRP Benchmarking
Results
LEVEL: Fundamentals
Jackie Lovette, Boeing
Forming and Growing a
SMRP Chapter or SIG
LEVEL: Fundamentals
Erin Quinn, SMRP
Sessions by Track Wednesday, october 20

For more information on speaker abstracts and track sessions, visit www.smrp.org/conference/2010

Track 1 Track 2 Track 3 Track 4 Track 5 Track 6

Business and Manufacturing Equipment Organization and Work Management SMRP Initiatives
Management Process Reliability Reliability Leadership
Track John Barker, CMRP, Fluor Gina Hutto, CMRP, Timken; Don Brown, ConAgra Track Bill Dockrey, CMRP, Luminant Doc Palmer, CMRP, PE, Al Weber, Ivara Corporation
Leaders Corp.; Jeff Stegemiller, Mark Callahan, CMRP, Foods; Scott Brack, CMRP, Leaders Power; John Johannemann, MBA, Richard Palmer &
CMRP, Gallatin Steel Co.; Pfizer, Inc.; Rick Larson, Freeport-McMoran Copper CMRP, PE, Ascend Associates; John Pearl,
Dave Rousseau, CMRP, CMRP, ARAMARK-Higher & Gold; Carl Schultz, CMRP, Performance Materials, LLC; CMRP, PE, Moose &
PCA Consulting Education Facility Services Management Resources Steve Gillette, CMRP, City of Associates
Group Roseville
8:15 am – The DuPont Production Under Pressure (FRACAS) The Role of the 8:15 am – The Problem of Converting Preventive Maintenance for SMRP Outreach and
9:15 am System LEVEL: Advanced Maintenance Organizations 9:15 am Good Business Plans into Electronics GFMAM — Global Forum
LEVEL: Advanced Ron Bitely, Martek in Sustaining a Plant’s Competitive Results LEVEL: Fundamentals on Maintenance and
Nick Roberts, CMRP, Kyle Biosciences Safety Integrity Level LEVEL: Advanced Bob Welnick, CMRP, Asset Management
Braswell, and Wendy Morey, LEVEL: Fundamentals Terry Wireman, CMRP, Michelin NA LEVEL: Fundamentals
Dupont Fortunatus Udegbue, CMRP, CPMM, Vesta Partners, LLC Tim Goshert, Cargill; John
EMEPMI; Dimieari F. Green, Schultz, CMRP, Allied
MPN Reliability
9:45 am – Behavior-Based Implementing a Work A Systematic Approach 9:45 am – Work Expectations Selecting a CMMS to Diversity — Valued and
10:45 am Maintenance: Learning Management Process: to Enhance Inspection- 10: 45 am LEVEL: Fundamentals Address the Needs of Demonstrated within SMRP
from Safety’s Lessons A Foundation to Improve Maintenance Richard Rosales, PE, CMRP, Facilities of Various Sizes LEVEL: Fundamentals
LEVEL: Fundamentals Plant Performance Communication and CPIM, ABB LEVEL: Fundamentals Alvin Doss, Jr., PMP,
S. Bradley Peterson, CMRP, LEVEL: Fundamentals Performance Harvey Winters, CMRP, CSSBB, Integrated Project
SAMI Lourn Evans, CMRP, Owens LEVEL: Fundamentals United Waters Management Co., Inc.
Corning Kyle Stell and Paul F.
Schubert, SGS Group
11:15 am – Asset Verification and Simple Change Tools Help Lack of Fundamentals 11:15 am – The Correct KPI Used Lessons Learned from the Reliability — The Key to
12:15 pm Spare Parts Optimization Maintenance Improve Leads to Non-Value 12:15 pm Correctly Front Line of the Operator Continuous Improvement
Project Manufacturing Processes Activities LEVEL: Fundamentals Care Program at Alberta Pacific
LEVEL: Fundamentals LEVEL: Fundamentals LEVEL: Fundamentals Wayne Vaughn, CMRP, Vesta LEVEL: Fundamentals LEVEL: Advanced
H. Siahaan, CMRP, RasGas John McNeil and Mike Rod Acklin, Commtest Partners, LLC Mike Gehloff, GPAllied, Inc.; Joe Rodier, Alberta Pacific
Company Ltd. Aroney, MS, MBA, GPAllied, Rick Baldridge, CMRP, Cargill
LLC
1:30 pm – Reducing Staffing to Quantifying the Energy Using KPIs to Help Manage 1:30 pm – Utilize E-learning to Boost Back to the Future: Refocus Making Reliability a
2:30 pm Reduce Costs? Effective? Efficiency Gains from a Lubrication Program 2:30 pm Skills and Save Money on the Basics to Achieve Lasting Part of Our Culture
LEVEL: Fundamentals Correctly Balancing LEVEL: Fundamentals LEVEL: Fundamentals Maintenance Excellence LEVEL: Advanced
Mark Callahan, CMRP, Rotating Equipment Matt Spurlock, CMRP, Allied Chris Eckert, PE, CMRP, LEVEL: Fundamentals Moderator: Al Weber, Ivara
CPMM, and Greg Lapps, LEVEL: Advanced Reliability Apollo Associated Services, Dale R. Ekmark, CMRP, Corporation
CMRP, Pfizer, Inc. James Neale, CMRP, LLC; Bill Lyons, CMRP, Holcin Kazakhmys; Torbjorn Brian Coffin, Molson Coors
Waikato University Idhammar, IDCON, Inc. Brewing Company; Barry
Cross, Schlumberger
Corporation; Bill Schlegel,
Novelis Corporation

10 SMRP 18th Annual Conference • October 18–21, 2010 www.smrp.org/conference/2010 11

Exhibit & Sponsorship
Rev Up Your Purchasing Decisions at the SMRP Exhibition
The Exhibition is a great occasion to meet potential new partners who can help you
streamline your business and increase productivity for your organization. Not to mention
that the convenience of having over 50 suppliers all in one place, saving you time and
money on research and travel, is too good to pass up.
EXHIBIT Hours
Monday, October 18 • 6:30 pm – 9:00 pm
Tuesday, October 19 • 9:15 am – 7:00 pm
Wednesday, October 20 • 7:00 am – 2:00 pm
EV
Your Sales — Become an Exhibitor!
The SMRP Annual Conference offers everything you need
to grow your business — Reserve your space today
„„ Nearly 800 customers all under one roof, saving you time and money.
„„ A chance to demonstrate your products and services face-to-face and get immediate feedback.
„„ An opportunity to increase your market share — executives, plant managers, engineers and
technicians cite “see new products” as their primary reason for attending.
„„ An energetic atmosphere that helps strengthen relationships — prospects are more than two times
as likely to become new customers after an in-person meeting.
„„ One of the world’s most cost-effective M&R shows for exhibitors.
Fuel Up Your Business Pipeline — The Numbers Say it All
1. The cost to make a face-to-face contact with a potential customer is $96 at an exposition,
compared to $1,039 in the field.
2. The cost to close a sale is reduced by 32% at a trade show.
SOURCE: Center for Exhibition Industry Research; Cost Effectives of Exhibition Industry Participation
CONDUCTED BY: Alfred P. Sloan Foundation at The University of South Carolina
Put some power behind your brand and add a sponsorship!
Maximize your investment by sponsoring an event, lanyards, a golf hole, a bag insert or more.
Reserve your booth and sponsorship today!
Call 703-610-0265 or e-mail us at info@smrp.org
www.smrp.org/conference/2010
12 SMRP 18th Annual Conference • October 18–21, 2010
Workshops
Get on the Fast Track to Success
Experienced practitioners in the field will lead 13 workshops and more than 50 educational
sessions. Learn from them how to implement best practices for maintenance & reliability
into your own operations. Space is limited and sells out quickly, so sign up today!
Full-Day Workshop Costs: $325 each
includes: breakfast, lunch, morning and afternoon refreshments, course materials
Half-Day Workshop Costs: $195 each
Includes: lunch, afternoon refreshment break, course materials
Workshop 1: RMG’s Effective Maintenance
P Planning Workshop
Steve Nelson and Jeff Orberson, Reliability
Management Group (RMG)
Monday, October 18 • 8:00 am – 5:00 pm
RMG’s Effective Maintenance Planning Workshop
focuses on the best industrial and process
fundamental practices when planning for routine
preventive and corrective maintenance. Get a
robust full-day look at this popular multi-week
training course that has been delivered successfully
for both large and small companies. The curriculum
is based on a process flow utilizing a big picture
approach to planning at the discrete level job detail
necessary to properly resource load and evaluate
risk associated with the job package development,
followed by the authorization of the work package
based on the constraints of overall cost, duration
and scope limitations of the job. The practice of
process planning coupled with strong fundamental
knowledge of planning concepts is intended to drive
cost avoidance and therefore financial savings in
maintenance requirements.
Participants will learn:
„„ Reduced tolerance for unclear work requests
from work order originators
„„ Importance of field job scoping identifying
accurate work scope and potential barriers or
planning obstacles
„„ Proper use of equipment history, engineering
technical notes, equipment procedures and
maintenance support organizations (such as
engineering, parts and material procurement,
vendor/OEM services, etc.)
„„ Importance of developing logical work
flow sequencing
„„ Importance of planning to the discrete level and
externalizing work activities not related to tool
turning time
„„ Value of quality planning, standard job plans
and a clean, organized backlog
„„ The benefits of improved planning efficiency
„„ The impact of communications and teamwork
on costs, reliability and work culture by
participating in an interactive Planning &
Scheduling Game© as part of this workshop
www.smrp.org/conference/2010 13
Workshop 2: Total Productive Maintenance
Terry Wireman, Senior Vice President-Strategic
Development, VestaPartners, LLC
Monday, October 18 • 8:00 am – 5:00 pm
TPM, or Total Productive Maintenance, combines
the American practice of equipment maintenance
with the Japanese concepts of Total Quality
Management and Total Employee Involvement. The
result is an innovative approach to management
of a company’s assets. The TPM concept
optimizes asset utilization, eliminates equipment
breakdowns, and promotes complete organization
involvement in asset management. The approach
concentrates on a common sense method of
improving asset utilization.
TPM is a deceptively simple, yet revolutionary,
concept that is preparing companies to compete in
the 21st century. The activities developed in a TPM
organization will enable all employees to share in
making their company’s future secure.
TPM is a process that delegates responsibility
for the day-to-day condition of the equipment
to the employees who can have the greatest
impact on it: operators and maintenance
technicians. TPM relies on “natural work groups,”
“equipment teams” or “process teams” to improve
equipment effectiveness.
In the just-in-time environment, machine
reliability is critical. Unexpected breakdowns or
production interruptions cannot be tolerated. TPM
accomplishes this by focusing on small group
activities, participatory activities, total employee
involvement and a fanatical dedication to quality.
This workshop will include:
„„ Various case studies that show how to
explain the value of OEE to everyone in the
organization, from the senior executive to the
shop floor personnel
„„ OEE discussions showing how to “dollarize”
results and present the financial terms to
executive financial personnel
„„ A clarification of the goals and objectives of
TPM, allowing TPM Champions to clearly present
a TPM business case to their organizations
„„ Explanations of the pitfalls that may be
encountered during TPM implementation and
how to avoid or correct these problems
The workshop is based on the best selling book
Total Productive Maintenance — 2nd Edition. A
complete workshop manual will be provided.
 Workshops
Workshop 3: Simple Lean Sigma
Implementation in Maintenance
John McNeil and Mike Aroney, GP Allied
Monday, October 18 • 8:00 am – 5:00 pm
Many organizations are implementing Lean and
Six Sigma in their maintenance operations to
reduce waste and to meet stakeholder needs more
predictably. These initiatives produce a surge of
new ideas that require us to change the way we
work and make those changes stick.
Implementing Lean Sigma will always result in
changes to the way we work, measure, learn and
improve. But change is hard. Action items don’t
get action. Obligations get lost in the shuffle. It’s
hard to tell if our efforts have an effect. And a few
discouraging problems stop us from making the
changes we need to overcome the inertia hump.
GP Allied has assembled a simple set of tools to
overcome those issues. In this inspiring workshop,
we will create a prioritization, measuring and
tracking system using index cards that you can
take back and implement at your workplace. If
you have a powerful suite of software tools and a
CMMS available to you, this workshop will help you
pinpoint the missing capabilities that ensure Lean
Sigma success. If not, you can scale the lessons
you learn to your appropriate level of automation.
During the workshop, you will develop your own
system, guided by our examples which, in turn, are
based on the latest thinking in Appreciative Inquiry
for prioritization and in the application of simple
checklists for tracking and reinforcing. The index
card model will also be extended into Microsoft
Outlook so that you can see how it can work in a
simple computer environment.
After attending this workshop, you will have a
much clearer idea of how you can play a stronger
personal role in a Lean Sigma implementation in
Maintenance, or how you can even lead a change
initiative yourself.
Workshop 4: Improving Production
Reliability
Herb Lichtenberg, SAMI
Monday, October 18 • 1:00 pm – 5:00 pm
The Improving Production Reliability Workshop
will review the application of the Production
Improvement Cycle and associated production
improvement methodologies as well as
tools for enhanced plant performance with
regard to throughput, operating expense and
customer service.
The workshop will provide instruction and
practical exercises for participants covering:
„„ Identifying, classifying and quantifying
production losses and waste
„„ Identifying projects/actions, including
a standard process, metrics and review
procedures to reduce or eliminate losses
and waste
14 SMRP 18th Annual Conference • October 18–21, 2010
„„ Developing leading indicators and metrics
for tracking progress and maintaining control
„„ Determining how a problem solution or process
change is tested, developed into a specific
set of instructions/procedures, standardized
and proliferated
The workshop will also highlight the role of
operations management in establishing and
managing an effective production optimization
program for the facility.
Workshop 5: Operator Driven Reliability —
What Results Are Possible, Where Are You
Now and Where Do You Want to Be?
Dave Staples, SKF Reliability Systems
Monday, October 18 • 1:00 pm – 5:00 pm
Machine operators are playing an increasingly
active reliability role in efforts to improve
machine mechanical integrity and reducing or
eliminating unplanned failures. To accomplish
this, the operators’ classic process duties are
being expanded to include more responsibility for
maintenance and broadening knowledge regarding
how machinery fails, and spotting symptoms
related to these failures. Since up to 80% of failures
can be random in nature, machine operators are
best positioned to identify impending problems due
to their regular proximity to production machinery.
Operator Driven Reliability (ODR) programs train
operators in the fundamentals of preventive and
predictive maintenance tasks and their contribution
to avoiding production stops. Operators can then
perform basic maintenance activities, including
making minor machine adjustments, checking
oil levels and topping off oil when necessary.
The program also educates operators in other
maintenance related activities like planning and
scheduling and root cause failure analysis.
Many production facilities have introduced operator
driven reliability programs to fully utilize the
experience of machine operators. These initiatives
foster communications and cross functional
teamwork among operations, maintenance and
reliability professionals.
This workshop will focus on helping companies
understand ODR and its potential reliability results
and return on investment. It will define practical
expectation from ODR based on company culture
and its ability to manage change. Based on these
practical expectations, it helps customers consider
implementation strategies and tactics to achieve
desired results. Finally, the workshop will introduce
users to an assessment process which can be
customized to perform self assessments to better
understand where improvement efforts need to
be focused, and establish a process to monitor
implementation progress and results of their
ODR program.
Get on the Fast Track to Success
Workshop 6: Basics of a Sound Asset
Reliability Maintenance Management
Program...Getting Production and
Operations More Involved
Jim Davis, PCA
Thursday, October 21 • 8:00 am – 12:00 pm
There is a growing culture change toward the
way we look at reliability and the way we think
of maintenance. Over the last few years, the
expectations for the maintenance function
have changed more than in any other industrial
discipline. Equipment has become more complex
and sophisticated. There are much higher business
expectations related to the results and performance
of the maintenance function and, to complement
it all, there are many more methodologies, tools
and equipment for predicting and preventing
maintenance related failures than ever before.
Today, managers are feeling the pressure to
respond to these changes and a continuously
increasing pressure to achieve higher plant
availability and lower costs.
However, reliability typically refers to the
maintenance function, not just the maintenance
department. The maintenance function is a
responsibility shared with every department in the
plant. In this day and age, production/operations
must be more involved in the whole asset care
(maintenance) function. They must work with the
reliability/maintenance department as “partners,”
forgoing the old “customer/supplier” relationship.
Before any effort to improve asset reliability has
any chance of success, all departments and all
personnel — managers and workers alike — must
have a complete understanding of the process
and a firm commitment to support organization
asset care.
In this workshop, we will explore three main
ways to accomplish this objective:
1. The principle of the Production/Operations
Maintenance Coordinator
2. The basics of Operator Basic Care (OBC)
3. Production/Operations use of EAM
Workshop 7: Planning and (Re)
Implementing an EAM System
Tim White, Management Resources Group, Inc.
Thursday, October 21 • 8:00 am – 5:00 pm
Enterprise Asset Management (EAM)
implementation is the holistic approach to
managing the value of your assets through their
lifecycle. Companies all over the world are realizing
that EAM Systems offer the most effective way
to optimize equipment reliability, maximize profit
and sharpen efficiency. This workshop will teach
an approach that manages all components
(financial, operational, maintenance) that impact
the lifecycle value of an asset and creates an
effective standardized environment with far-
reaching benefits.
www.smrp.org/conference/2010 15
Participants will learn how to create a successful,
sustainable EAM implementation with the
following benefits:
„„ Increase uptime which will increase output
production
„„ Deliver reduced operating costs
„„ Deliver reduced inventory costs through
effective supply chain management
„„ Create an efficient environment that will act as
a model throughout every department at the
enterprise level
„„ Deliver increased asset life and improved
asset health
Workshop 8: SMRP Best Practice Metrics
Workshop — Measuring Asset Reliability
Kevin Stewart, SMRP Vice Chair, Best Practices
Committee, Alcoa
Thursday, October 21 • 8:00 am – 5:00 pm
The SMRP Best Practice Metrics workshop will
provide training and practice in the calculation
and understanding of the indicators for
measuring maintenance, reliability and availability
performance. The indicators are the same metrics
developed by the SMRP Best Practices Committee.
The objectives for the workshop are:
„„ To increase the understanding of benchmarking
and harmonized maintenance indicators
„„ To disseminate knowledge and share best
practices
The benefits for the participants are:
„„ To obtain a better understanding of the
terminology and definitions in maintenance
„„ To understand the indicators and how to
improve the performance measured by the
indicators/metrics
„„ To compare their current maintenance
performance with that of others
„„ To communicate maintenance performance
improvement to management and
maintenance staff
„„ To support business strategies with pre-
defined goals
„„ To highlight areas of best performance
„„ To share experience in KPI tracking and to
network with others
„„ Each participant will receive a workbook,
answer sheet and metrics booklet
At the workshop, participants will have the
opportunity to calculate a number of key
performance indicators (KPIs), and more
importantly, will discuss their use. Participants will
be divided into teams of three to six individuals
and perform calculations on a case-study company.
The results will be presented by each team and
discussed as a group.
 Workshops
Workshop 9: Planning and Scheduling for
Zone Maintenance
Dave Army, CMRP, SAMI
Thursday, October 21 • 8:00 am – 5:00 pm
The Maintenance Planning and Scheduling
Workshop will cover all aspects of
the maintenance work management
process, including:
„„ Clarifying the roles and responsibilities related
to Maintenance Planning & Scheduling
„„ Overcoming challenges and barriers to success
„„ Using communication skills for effective
maintenance planning and scheduling
„„ Benefiting from operating in a planned vs. fire
fighting environment
„„ Using planning as a strategic tool for moving
from a reactive to a proactive environment
„„ Using the Zone Maintenance work
management process
„„ Assessing work prioritization
„„ Planning work orders
„„ Aggressive identification of defects to
improve reliability
„„ Managing backlog
„„ Supporting the scheduling process
This workshop will provide participants with
a clear understanding of the strategic role
that planning and scheduling plays in today’s
industrial organizations.
Workshop participants will learn:
„„ To develop an integrated schedule instead of a
simple work plan
„„ To use CMMS as an effective planning and
scheduling tool
„„ To efficiently utilize maintenance resources
„„ To develop and implement KPIs and benefits
tracking tools
„„ To effectively implement proactive planning
„„ To increase the planning horizon
„„ To effectively manage the maintenance backlog
„„ The importance of planning and scheduling in
the PM/PdM strategy
„„ The advantages of an increased
planning horizon
„„ The importance of aggressive work identification
Workshop 10: Real-World Change
Management: Putting Theory into Practice
Scott Franklin, Life Cycle Engineering
Thursday, October 21 • 8:00 am – 5:00 pm
For the reliability professional, creating a culture of
reliability and continuous improvement is no longer
considered a competitive advantage. It is quickly
becoming the differentiator between companies
that thrive and those that struggle — or worse —
those that fail.
Few things about an organization are harder
to change than its culture. The most important
thing to understand about successful change
management is that the process is structured,
16 SMRP 18th Annual Conference • October 18–21, 2010
regardless of how transformational the change
may be. Like a project, there are steps or stages to
change and it is critical to know how to measure the
successful completion of one stage before moving
to the next. The major difference between a project
and a change is that project progress can be
measured in visible accomplishments (milestones,
activities, etc.) whereas change must be measured
in the way people think, feel and behave. Change is
much less visible and more challenging to measure.
This workshop is designed for reliability
professionals who are interested in learning
the stages of change, how to prepare for them
and how to measure when a stage is complete.
Basic theory will be combined with practical
tools and methodologies to lead and manage
transformational culture change.
At the conclusion of the workshop, the
participant will be able to:
„„ Quantify the type of change — either a technical
change or a transformational change
„„ Measure the organizational resistance
to change
„„ Understand the five stages to successful
transformational change
„„ Apply practical tools to measure the level of
success at each level as well as the readiness
to move forward
„„ Develop a basic change management strategy
and plan for transformational change
Workshop 11: Maintenance Management
101/201
Bruce Hawkins, Management Resources Group, Inc.
Thursday, October 21 • 8:00 am – 5:00 pm
Much has been written about advanced reliability
strategies and tools such as RCM, TPM, Predictive
Technologies, EAM Systems and the like. Many
books and articles illustrating their successful
implementation appear every day. Indeed, they are
some of the most valuable tools an organization
can use to advance down the road to a proactive
reliability culture.
For these tools to be of maximum value, the
organization must be ready to use them effectively.
The organization must be armed with some
fundamental philosophies and values so these
advanced concepts can take root. Without these
fundamentals, an organization has the potential
to invest resources into one or more of these tools
and receive little sustainable benefit.
These fundamental philosophies can only come
from the maintenance and reliability leader. This
individual must set the right expectations, and
reinforce these through the correct behaviors, for
the organization to develop the necessary discipline
to effectively use the tools.
Most effective managers learn these fundamentals
through a good mentor or through experience. So
what if you don’t have a mentor and can’t afford to
make the mistakes necessary to gain experience?
Get on the Fast Track to Success
Not to worry; Maintenance Management 101 will
explore 10 of the most important lessons that a
maintenance and reliability leader must learn to
create the foundation for a proactive culture
Building on Maintenance Management 101,
Maintenance Management 201 will expand those
points by discussing 10 additional concepts that
both reinforce those foundational elements and
provide guidance for ingraining them into your
organization. Many of these concepts address
managerial tips and techniques that are not always
addressed in company-sponsored management
training programs, but are essential for building
an organization that contains the requisite
level of discipline for creating a world-class
reliability program.
Workshop 12: Value Creation, Six Sigma
and Lean Applied to Maintenance and
Reliability
Paul R. Casto, Meridium, Inc.; Todd Overbeek,
Eastman Chemical
Thursday, October 21 • 8:00 am – 5:00 pm
Six Sigma, Lean and Theory of Constraints (TOC)
are understood by company management and
accepted methods for improvement throughout
manufacturing. These tools are traditionally used
to improve the manufacturing process but should
also be applied to Maintenance and Reliability
(M&R). These tools are imperative for solving
difficult problems that, thus far, might have been
unsolvable in maintenance, as they are in the
continuing drive to improve performance, reduce
cost, eliminate defects and delight customers.
Integrating these tools into the M&R process will
link company management to M&R, as well as
produce significant bottom-line results.
This workshop will begin with a discussion on
value creation through maintenance and reliability
and how to build the M&R business case. This will
include an introduction to the fundamentals of
finance and financial reporting and discuss how
the maintenance and reliability function can create
value that shows up on the balance sheet and
income statement. This use of M&R tools for value
creation will be discussed in a case study exercise.
www.smrp.org/conference/2010 17
Other topics to be addressed include:
„„ Where to find value, how to measure value and
the magnitude of the potential value
„„ Basic theory and fundamentals of Six Sigma
and Lean
„„ How these tools can be applied to maintenance
and reliability to create and capture value
„„ Proven approaches and techniques to properly
apply both Six Sigma and Lean to M&R
Workshop 13: Working Together to
Eliminate Defects — The Zachry
Maintenance Operations Reliability Exercise
Don Shoemaker, Kevin Bordelon, Joe Rendon,
Lamar Salinas and Tom Ewing, Zachry Industrial,
Inc.
Thursday, October 21 • 8:00 am – 5:00 pm
Most training courses feature endless
presentations supported with enough flip chart
pages and PowerPoint slides to make your eyes
glaze over -— with the best of intentions, of course.
Whoever suggested higher education could be
fun, anyway?
Well, any of the 500 or so people who’ve attended a
Zachry Maintenance Operations Reliability Exercise
(ZMORE) might have something to say about that.
ZMORE is like training on steroids.
During four pressure-packed rounds, ZMORE
attendees will be organized in teams to tackle a
fictitious plant scenario involving manufacturing
products for sale, generating revenues and then
making decisions about whether to improve the
process or stand pat.
The scenario will be loaded with manufacturing
problems and obstacles.
The class will mirror real life — a running plant is
simulated inside the class room. There can be three
to four teams with eight to 10 people on each team.
At the end of each class, the team that makes
the most money and scores highest in delivered
product quality is declared the winner. That makes
ZMORE training not only fun, but rewarding as well.
Membership Meetings
SMRPCO Annual Business Meeting
Monday, October 18 • 3:00 pm – 4:00 pm
The Annual Business Meeting will be held to
elect the Society for Maintenance and Reliability
Professionals Certifying Organization’s (SMRPCO)
officers and discuss other society business. The
officers of SMRPCO — Secretary-Treasurer, Vice
Chairman, Chairman and Past Chairman —- are
elected each year at the Annual Conference
following nominations by SMRPCO’s Executive
Committee. Officers will serve a period of one
year. Officer positions are elected based on
a simple majority vote of the eligible voting
members present at SMRPCO’s Annual Business
Meeting. All CMRPs in good standing are eligible
to vote. The meeting will also include information
on SMRPCO’s financial status, progress toward its
goals and discussions about new initiatives. If you
are a CMRP, please make every effort to attend
this meeting, vote on officers and learn about
SMRPCO’s current progress.
SMRP Annual Business Meeting
Monday, October 18 • 4:00 pm – 5:00 pm
The Annual Business Meeting will be held
to elect SMRP’s officers and discuss society
business. The officers of SMRP — Treasurer,
Secretary, Vice Chairman, Chairman and Past
Chairman — are elected each year at the Annual
Conference following nominations by SMRP’s
Executive Committee. Officers will serve a period
of one year. Officer positions are elected based
on a simple majority vote of the eligible voting
members present at SMRP’s Annual Business
Meeting. All individual and executive members
have the right to vote at the annual business
meeting. Several key SMRP business issues
will be addressed at this meeting including
SMRP’s financial status, progress on current
strategic initiatives and new strategic issues.
This is an excellent opportunity to meet SMRP’s
officers and to meet other members. If you have
questions, please contact SMRP Headquarters at
info@smrp.org.
The winner of our Foundation Theme and
Logo contest will be announced and our new
Foundation look debuted! Don’t miss this historic
Foundation moment and learn who wins the iPod
or Kindle!
18 SMRP 18th Annual Conference • October 18–21, 2010
New Member Meeting
Monday, October 18 • 5:00 pm – 6:00 pm
Many people join SMRP just prior to the Annual
Conference. You may have recently learned about
SMRP through a colleague or when receiving
information about the Annual Conference. SMRP
offers a variety of programs and opportunities,
and we want to make sure your membership
experience gets off to a great start. If you’re
new to SMRP, please attend this information-
oriented meeting. SMRP officers will meet with
you to explain SMRP’s history and mission, how
the organization is governed, what’s going on
that might benefit you, and what the current
and future plans are for SMRP. This meeting
will provide an excellent overview of SMRP and
give you an opportunity to find out how you can
get more involved and reap all the benefits of
your membership.
Industry Partner Meeting
Monday, October 18 • 5:00 pm – 6:00 pm
SMRP knows the value that our Industry Partners
bring to the Society, and we want to make sure
that you know the value we bring to you. Come
to this information and feedback session to hear
about the new initiatives just for Industry Partner
members, and to give us your feedback on what
you’d like to see. 
CMRP Information Session
Monday, October 18 • 5:00 pm – 6:00 pm
The session will review the history of SMRP and
the CMRP certification. It will cover how the
exam was developed and how questions are
generated today. This session will help attendees
to understand what reference materials are
used and how your career experience can be
all you need to pass the exam. This is a very
good session to ask questions and find some
tips on reading materials to help your chances
of success. We’ll also provide a sample test and
review the questions and answers as a group — a
great way to test your knowledge before diving in
to take the exam.
Become a Certified Maintenance
and Reliability Professional (CMRP)
And join thousands of others who have
added value to their career by adding
“CMRP” to their job title.
Monday, October 18
12:30 pm – 3:00 pm
Wednesday, October 20
6:00 pm – 8:30 pm
Thursday, October 21
8:30 am – 11:00 am
The Certified Maintenance & Reliability
Professional (CMRP) program is the #1
credentialing program for certifying the
knowledge, skills and experience of M&R
professionals. It’s more than just committing
textbooks to memory, it’s a thorough
examination of individual expertise measured
against a universal standard.
Every facility needs at least one CMRP on its
team — and most should have more. They
have the knowledge and skills to ensure
efficiency and productivity on site — from
technical skills and streamlined processes to
performance management and managerial
confidence.
How Do I Register?
You may sign up for the exam by mailing or
faxing the completed application form and
examination fee, along with your conference
registration and other fees. Fees and forms
must be received prior to conference
Fax: 703-610-0249
Mail: SMRP
8400 Westpark Drive
McLean, VA  22102
Attn: Ali Sturman
www.smrp.org/conference/2010 19
Why the CMRP Program Is Distinctive
„„ The CMRP exam is accredited by ANSI.
Other certification programs are not so
distinguished.
„„ This program is not tied to any commercial
ventures — it is unbiased and developed
by companies in academics, government,
industry and utilities.
„„ The exam’s content is all-inclusive, from
equipment reliability and technical skills to
asset management and communications.
„„ Gain confidence and authority by adding an
internationally-recognized certification after
your name.
„„ Further your career, and put yourself on a
path to promotions, with the best knowledge
base in the industry.
„„ Successful examinees will receive a certificate
to acknowledge their accomplishment.
Certificants will be re-certified every three
years by SMRPCO by providing a written
summary of reliability and professional
development. The exam is available in English
and Spanish only.
Cost to sit for the exam
$300 for SMRP Members
$250 for employees of Sustaining Sponsor
organizations
To obtain an exam application, visit or call
www.SMRP.org/SMRP_certification/
certification_exams.htm
www.smrpco.org
1-800-950-7354
More information regarding the 
Candidate Guide for Certification and
Recertification to support candidates
preparing to take the exam, as well as
information on becoming a SMRPCO
Sustaining Sponsor, is available by
accessing the SMRP Web site at
www.SMRP.org or by calling SMRP
headquarters at 1-800-950-7354 or
e-mail Info@SMRP.org.
 2010 AnnuAl ConferenCe
registrAtion form
General Information OCTOBER 18–21, 2010 • MILwAUkEE, wISCONSIN • FRONTIER AIRLINES CENTER

Register quicker online at www.smrp.org/conference/2010

MAIL REGISTRATION FORM TO: OR FAX FORM TO: step 2. memBersHip Dues
SMRP 703-610-0203
Membership dues must be active through October 20, 2010, to at-
8400 Westpark Drive, 2nd Floor Questions? Contact SMRP
tend. Renewing members: why not pay next year’s dues — today?!
McLean, VA 22102 at 703-610-0257
New Memberships Cost Total
October 18–21, 2010 Special Requirements — It is important to us that you enjoy SMRP’s New 1-Year Executive Membership $1,250
Milwaukee, Wisconsin — Voted 2nd Safest 18th Annual Conference. If you have special needs, please notify us no
New 1-Year Individual Membership $125
City in America by Forbes Magazine! later than 45 days prior to the conference and we will do our best to
Conference Location: Frontier Airlines Center accommodate you. New 3-Year Individual Membership $250
(Formerly the Midwest Airlines Center) Substitution Policy — Paid registrants who are unable to attend the Membership Renewals Cost Total
Early Bird Registration Cut-Off: To take advantage of Annual Conference may designate a substitute from the same company to
the $150 discount, register by September 10, 2010 Renew My 1-Year Executive Membership $1,250
take their place. The name of the substitute must be received in writing
Conference Web site: by October 1, 2010, to info@smrp.org. After October 1, substitutions Renew My 1-Year Individual Membership $125
www.SMRP.org/Conference/2010 must be made at the registration desk at the conference, which could
Renew My 3-Year Individual Membership $250
extend the time required for registration.
Cancellation and Other Policies — All cancellations must be sent to SMRP MEMBERSHIP DUES FEE(S) TOTAL
Conference Hotels Headquarters in writing and refunds will be made in the same manner in
SMRP has blocked rooms at both the Hilton Milwaukee City Center and the Doubletree Milwaukee which payment was made. A full refund, less a $100 processing fee, will step 3. ConferenCe fees
City Center at $149/night plus taxes, which includes complimentary Internet in all guest rooms. be made for cancellations postmarked on or before October 1, 2010. No All rates shown are per person.
The Hilton has a skywalk which is connected to the Frontier Airlines Center (formerly The Midwest refunds will be made for cancellations postmarked after October 1.
What Your Registration Fee Includes
Airlines Center) where all of the meetings and exhibits are taking place. The Doubletree is adjacent
Your conference registration fee includes access to all educational
to the convention center. To receive the negotiated conference rate of $149/night plus taxes, please sessions; access to the exhibition; one copy of the electronic
step 1. registrAtion informAtion
identify the SMRP group code specified for each hotel. Online reservations are available; please visit Please submit separate forms for each registrant. conference proceedings on a memory stick; Welcome Reception;
the hotel page of the conference Web site for a direct link. Tuesday Exhibitor Reception; breakfasts, lunches and refreshments
Discounted Rate Cut-off Date: September 10, 2010 on Tuesday and Wednesday. Please note that the off-site Wednesday
Name reception, plant tours, educational workshops and the CMRP exam
require additional fees.
Hilton Milwaukee City Center Hotel
Connected to the convention center, this classic First Name on Badge SMRP Membership Required to Attend
downtown property, recognized as the city’s Only current SMRP members with membership valid through
finest, combines 1920’s grandeur and elegance October 21, 2010, can attend. If you would like to check on the
with today’s modern conveniences. Job Title
status, contact the membership department at 703-610-0220. If your
509 W. Wisconsin Avenue I am a (check one): membership has lapsed and you would like to renew or join SMRP,
Milwaukee, WI 53203 r Practitioner r Industry Partner r Consultant you may include your membership dues on this conference
Rates: $149/night plus taxes r Academic r Student r Government Employee registration form above in Step 2. For more on membership benefits,
Phone Reservations: 414-271-7250 r Military Employee r Other ______________________ visit www.smrp.org/join_SMRP/membership_benefits.htm.
Group Code: SMRP
Early Bird Registration Discount
If your registration is postmarked/faxed on or before September 10,
Company/Organization
2010, you will receive a $145 early bird discount.
Doubletree Hotel Milwaukee City Center
Adjacent to convention center, in the heart of Registration Types and Costs
downtown Milwaukee. The hotel provides warmly Mailing Address 1
Early After
furnished upscale guest rooms, suites and Registration Type Bird 9/10 Total
executive floor accommodations, as well as a Mailing Address 2
warm chocolate chip cookie at check-in. Individual $850 $995
611 W. Wisconsin Avenue Group* (insert # of attendees on lines below)
City State/Province Zip/Postal Code
Milwaukee, WI 53203
Rates: $149/night plus taxes SMRP Executive/Individual Member _____ _____
Phone Reservations: 414-271-7250 Country Citizenship 10% discount 5–10 attendees @ $765 @ $895
Group Code: SMR (please use this 3-letter code) SMRP Executive/Individual Member _____ _____
Phone Fax 15% discount 11–20 attendees @ $723 @ $846
SMRP Executive/Individual Member _____ _____
E-mail Address 20% discount 20+ attendees @ $680 @ $796
Start the Conversations and connections *A registration must be received for each attendee. The discount is applied
Visit the SMRP Conference blog and start your conference experience now! Dietary Restrictions to the conference registration fees only and not to membership fees, plant
tours, workshops, special events or the certification exam fee. The above list-
http://smrpconferenceblog2010.blogspot.com/ ed discounts, requirements and exceptions fully apply to any SMRP Affiliated
In Case of Emergency During Conference, Contact Name Chapter registering 5 or more SMRP members to attend the conference.

CONFERENCE REGISTRATION FEE(S) TOTAL

20 SMRP 18th Annual Conference • October 18–21, 2010 Emergency Daytime Phone Emergency Evening Phone
 xpand
2010 AnnuAl ConferenCe
registrAtion form
OCTOBER 18–21, 2010 • MILwAUkEE, wISCONSIN • FRONTIER AIRLINES CENTER
Register quicker online at www.smrp.org/conference/2010

your Knowledge.

xpand
step 4. plAnt tours AnD worksHops step 7. spouse/guest events
r Check here if your spouse/guest will be coming to Milwaukee and
Plant Tours — Cost includes transportation and meals Cost Total would be interested in receiving information about other off-site events.
PT1: MillerCoors Tour & Reception Spouse/guest e-mail address: __________________________
$85
Wednesday, October 20, 5:30 pm – 8:00 pm
PT2: Harley-Davidson Tour
$85
My Spouse/Guest would like to attend:
Networking Reception at the Harley-Davidson
Cost Qty Total
Your Network.
Thursday, October 21, 8:15 am – 11:15 pm $40
Museum, Tuesday, October 19
PT3: Jones Island Water Reclamation Facility Tour
$85 Keynote Breakfast, Tuesday, October 19 $25
Thursday, October 21, 8:30 am – 1:15 pm
Workshops — Cost includes course materials and meals Cost Total
SPOUSE/GUEST EVENT FEE(S) TOTAL Benefits of SMRP Membership
MONDAY, OCTOBER 18, 8:00 am – 5:00 pm step 8. Cmrp exAminAtion
NOTE: Exam application (available at www.smrp.org) must
WS1: RMG’s Effective Maintenance Planning Workshop $325 be completed and faxed in to SMRP. „„ Organization and Leadership
CONTINUING EDUCATION
WS2: Total Productive Maintenance $325 Type Cost Qty Total SMRP helps you take your career the „„ Work Management
WS3: Simple Lean Sigma Implementation in Maintenance $325 extra mile with a full range of education Associated with each pillar are best practice
SMRP Member $300 opportunities, including an unparalleled metrics to develop KPIs at your facility and
MONDAY, OCTOBER 18, 1:00 pm – 5:00 pm Employee of Sustaining Sponsor Organization $250 Annual Conference, FREE regional see how your performance stacks up against
WS4: Improving Production Reliability $195 workshops, Chapter & Special Interest Group others in the industry. SMRP has even
CMRP EXAMINATION FEE(S) TOTAL
events, and frequent plant tours. And for established a reference tool that details
WS5: Operator-Driven Reliability — What Results Are Pos-
$195 at-home learning, members have access to the Maintenance and Reliability Body of
sible, Where Are You Now and Where Do You Want to Be? step 9. weArABles
a vast library of past Solutions issues and Knowledge necessary for success in each of
THURSDAY, OCTOBER 21, 8:00 am – 12:00 pm SMRP 2010 Conference Polo Shirt Annual Conference presentations. the five pillars.
WS6: Basics of a Sound Asset Reliability Maintenance Size Cost Qty Total Size Cost Qty Total SMRP Annual Conference SMRP’S BENCHMARKING SURVEY
Management Program...Getting Production and $195
Small $40 X-Large $40 With over 50 educational sessions, keeping See how your facility measures up to others.
Operations More Involved
you current on the M&R profession, this is a This extensive survey will provide you with the
THURSDAY, OCTOBER 21, 8:00 am – 5:00 pm Medium $40 XX-Large $40 must-attend event. information you need to map a course to your
WS7: Planning and (Re) Implementing an EAM System $325 Large $40 XXX-Large $40 Register today for this year’s event: future successes.
WS8: SMRP Best Practice Metrics Workshop — wEARABLES FEE(S) TOTAL October 18–21, 2010 Local Chapters & Special
$325 Milwaukee, Wisconsin
Measuring Asset Reliability Interest Groups
step 10. pAyment informAtion
WS9: Planning and Scheduling for Zone Maintenance $325 Save the date for next year: Education and networking within your region
Membership Dues Fee(s) Total October 17–20, 2011 or industry. SMRP Components give you even
WS10: Real-World Change Management: Putting Theory Greensboro, North Carolina more opportunities to connect with like-
$325
into Practice Conference Registration Fee(s) Total minded professionals and pool your shared
WS11: Maintenance Management 101/201 $325 Plant Tours and Workshops Fee(s) Total SMRP’S FIVE PILLARS OF M&R knowledge.
KNOWLEDGE
WS12: Value Creation, Six Sigma and Lean Applied to
$325
Golf Fee(s) Total Complete with a “how to” component for Employment Opportunities
Maintenance and Reliability Special Event Fee(s) Total each major element of its framework, this Our online Job Board is where applicants
WS13: Working Together to Eliminate Defects — collection of knowledge is based not only on find the right jobs and companies find the
$325 Spouse/Guest Events Fee(s) Total
The Zachry Maintenance Operations Reliability Exercise research, but also on experience in the field. right people. Now you can also participate in
CMRP Examination Fee(s) Total The Body of Knowledge is categorized into SMRP’s 2nd Annual Job Fair held on October
PLANT TOURS AND wORkSHOPS FEE(S) TOTAL 18th in Milwaukee, WI.
Wearables Fee(s) Total five pillars:
step 5. golf tournAment
GRAND TOTAL OF ALL FEES „„ Business and Management Solutions Magazine
„„ Manufacturing Process Reliability Read about the latest industry news, trends,
Cost Total
„„ Equipment Reliability and M&R case studies in your members-only,
r I want to sign up to play individually $100 ENTER CODE wHEN REGISTERING ONLINE: MEM0111
award-winning magazine.
r I want to sign up a foursome. Players’ names are: METHOD OF PAYMENT* (check one):
1. _________________________________ *Purchase orders NOT permitted
r Check/Money Order/Cashier’s Check
2. _________________________________
3. _________________________________
$400
(drawn on a U.S. bank in U.S. dollars and made payable to SMRP) SMRP Benefits Give You An Advantage.
r Credit Card: “SMRP allows our maintenance practitioners to learn from their peers. Seeing the tools and
4. _________________________________
r AmEx r Discover r MasterCard r Visa r Diners Card information in action works much better and is faster than ‘telling’ people or presenting
GOLF FEE(S) TOTAL information internally. As people see others who are facing the same day-to-day challenges achieve
Name on Card: ________________________________ success, they are inspired to create their own plans and make progress in their own organizations.”
step 6. speCiAl event
Card #: _____________________________________ — Samuel Bethea, Director, North America Reliability & Maintenance
Cost Qty Total Campbell Soup Co.
Exp. Date: ______________
Networking Reception at the Harley-Davidson Museum
$40 Authorization Signature: ___________________________
Tuesday, October 19 www.smrp.org/conference/2010 23
SPECIAL EVENT FEE(S) TOTAL r I authorize SMRP to charge my card as indicated.
 by Performance Society for Maintenance & Reliability
Professionals
8400 Westpark Drive, 2nd Floor
McLean, VA 22102
by Professionals
The SMRP ANNUAL CONFERENCE is one of the This is a must-attend event if you are a:
largest pure maintenance & reliability „„Corporate Reliability Professor
conferences in North America. „„Engineering Student
„„ Quickly source next-generation equipment and „„Executive Manager
trends to stay competitive, lower costs and „„Planner
improve safety „„Plant Manager
„„ Learn from keynote speaker Clyde Fessler, retired „„Operator
VP of Business Development for Harley-Davidson „„Maintenance & Reliability Consultant
Motor Company, how designing reliability into its „„Mechanic
products and manufacturing has become a critical „„Reliability Engineer
aspect of this success story „„Technician
„„ Target your professional development experience
with over 50 conference sessions covering the five
pillars of the SMRP Body of Knowledge
„„ Renew and develop business contacts and establish
powerful relationships with industry experts

Register Early!
Save $150 when you register by September 10, 2010
www.smrp.org/conference/2010