SANTOSH KUMAR.

SOMARAJU
Email :- Somaraju.santhu@gmail.com
Phone :- +1-6474050347

Professional Summary

 Overall experience of over 7.2 years in the area of Information Technology industry.
 Siebel 8.0 certified Professional with expert level skills in supporting Client-Server applications using Siebel CRM
with Oracle and SQL server databases as backend for Call Center, as well as Financial Services.
 As a Siebel Professional, involved in full Lifecycle Siebel projects - thorough knowledge of concept, design, build,
test, fix and post-production support roles.
 In depth knowledge and experience of Siebel architecture, installations and administration of Siebel Enterprise
includes Siebel Gateway, web, appliaction servers, Database & Clients
 Siebel Administration including installations, configurations and maintenance of Siebel Gateway servers, web
servers and Application servers as well as third party Siebel related integrations/components like Email marketing
servers, Net chartservers, F9 functionality (lotus notes), CTI (Siebel end) etc…
 Responsible for 24x7 of monitoring and troubleshooting issues pertaining to Production environments.
 Hands on experience in implementation & integration of Email Marketing Server for our DEV server.
 Hands on experience in Siebel implementing ( Installation and uninstallation and IRM ) Siebel openUI in 8.1.1.10 &
8.1.1.11, 8.1.1.15 and IP 2014 & IP 2015, IP2016.
 Strong knowledge on Upgrade process from Siebel 7.7.2.12 to 8.1.1.X and 8.1.1.11 to IP 2014 & IP 2015, IP2016.
 Perform a day-to-day operational & maintenance support functions within Siebel including client, server, User
creations, checking logs and administrative duties such as server and application administration
 Monitor and troubleshoot application issues and related incident tickets.
 Responsible for 24x7 of monitoring and troubleshooting issues pertaining to Production environments.
 Preparing daily, monthly, semi-annual and Annual Dashboards for the client providing the statics how the Siebel
production servers performed and the number of incidents reported during the particular time frame.
 Currently supporting 1200+ users in Production.
 Supporting 9 environments including Production.
 Communicate, escalate and resolve problem ticket issues as appropriate and working with the users/employees in
resolving Sev3, Sev4 & Sev5 incidents.
 Experience in applying the patches and Quick fixes on base versions.
 Repository Migrations, Compilations and SRF moves from one environment to another environment as well as
backing up repositories.
 Well aligned with ITIL process in the areas of Incident management, Change management and problem
management.
 Creation of virtual directories and configured eapps.cfg with new changes.
 User Account Setup including CTI setup for the users.
 Generate New Database, Triggers and DB Extracts, DB Extensions.
 Supporting Siebel batch jobs for UAT, PROD environment.
 Application Administration tasks setup such as List of Values, PDQ’s, Workflow deployment and activiations, state
models, System Preferences, assigning views to responsibilities etc; Integration Administration tasks like Datamaps,
Symbolic URL’s and creating on new siebel components such as object managers, workflow monitor agent etc...
 Thorough with Siebel features, functionality, processes and best practices across key modules
 Good knowledge of Oracle and SQL as Siebel database for installation, administration.

Skills Profile
Technical
Operating System Windows 2003/2008/2012 Server/XP/windows 7, Unix, MS-DOS

Environment Worked on Client/Server Architecture

Database Oracle 9i,10g,11g, 12 C

Languages SQL

Other Siebel 7.7.x/8.1.1.x/8.2.2.x IP 2014 ,IP 2015 , IP2016

Working Experience
Working as a Consultant in Capgemini, Hyderabad from May’10 to till date.

Professional Experience
E-Business & Call Center Solutions (ECS) May 2010 to till date
Production Support Admin/Sun Life Financial

Sun Life Financial is a leading international financial services organization providing a diverse range of protection and
wealth accumulation products and services to individuals and corporate customers. Chartered in 1865, Sun Life Financial and
its partners today have operations in key markets worldwide, including Canada, the United States, the United Kingdom,
Ireland, Hong Kong, the Philippines, Japan, Indonesia, India, China and Bermuda.

As a Production support admin: ( 2010 to 2015)

Environment: Application: Siebel Financial Services, Software: Siebel server versions 7.7.2.12, 8.1.1.7, 8.1.1.11 and Open
ui. Siebel Tools (7.7.2.12, 8.1.1.7, 8.1.1.11, 8.1.1.14 and Open ui IP 2014 & IP 2015, IP2016 ).

Operating Systems: Windows 2003 Server, Windows 2008 Server Windows 2012 Server.

Webserver: IIS 6.0, 7.0. 8.0,8.5

 Perform a day-to-day operational & maintenance support functions within Siebel including client, server, User
creations, checking logs and administrative duties such as server and application administration
 Monitor and troubleshoot application issues and related incident tickets.
 Responsible for 24x7 of monitoring and troubleshooting issues pertaining to Production environments.
 Preparing daily, monthly, semi-annual and Annual Dashboards for the client providing the statics how the Siebel
production servers performed and the number of incidents reported during the particular time frame.
 Currently supporting 1200+ users in Production.
 Supporting nine environments including Production.
 Communicate, escalate and resolve problem ticket issues as appropriate and working with the users/employees in
resolving Sev3, Sev4 & Sev5 incidents.
 Experience in applying the patches and Quick fixes on base versions.
 Hands on experience in implementation & integration of Email Marketing Server for our DEV server.
 Good and Strong Knowledge on Upgrade process from Siebel 7.7.2.12 to 8.1.1.X and 8.1.1.11 to IP 2014 & IP
2015,16.
 Repository Migrations, Compilations and SRF moves from one environment to another environment as well as
backing up repositories.
 Well aligned with ITIL process in the areas of Incident management, Change management and problem
management.
 Creation of virtual directories and configured eapps.cfg with new changes.
 User Account Setup including CTI setup for the users.

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  Generate New Database, Triggers and DB Extracts, DB Extensions.
 Supporting Siebel batch jobs for UAT environment.
 Application Administration tasks setup such as List of Values, PDQ’s, Workflow deployment and activiations, state
models, System Preferences, assigning views to responsibilities etc; Integration Administration tasks like Datamaps,
Symbolic URL’s and creating on new siebel components such as object managers, workflow monitor agent etc...
 Importing and Exporting Workflows, Moving Assignment Policies from other repositories into consolidated
environment
 Worked with the team to support Upgrade activities like pre-requisite software installations followup and support.
 Good Understanding of Siebel Native Load balancing & Cluster server support.

As a Development support admin:

 Setting up Siebel tools & web client for local developers.

 Local DB extracts, DB initialization & cfg’s modification setups as per the new releases for the Development team
as we have parallel DEV environments.
 Troubleshooting issues with Developers during checkouts/checkin’s.
 Incremental compilations, Generating Browser scripts & full compilations as and when the team requires.
 Retrofitting the code into other DEV server either by doing repository migration or requesting a fresh DB Copy or
by importing SIF files for minor changes.
 Troubleshooting issues and providing Siebel log files to the developers.
 Providing support to testing team to make sure that their ID’s are setup & configure properly in UAT environment.
 Providing development support to both internal & Client team.

Siebel upgrade Project Admin/Sun Life

Financial

Application :- Siebel Financial Services ( 2015 to till date )

Sun Life Financial is a leading international financial services organization providing a diverse range of protection and
wealth accumulation products and services to individuals and corporate customers. Chartered in 1865, Sun Life Financial and
its partners today have operations in key markets worldwide, including Canada, the United States, the United Kingdom,
Ireland, Hong Kong, the Philippines, Japan, Indonesia, India, China and Bermuda.

Environment: Application: Siebel Financial Services, Software: Siebel server versions 8.1.1.11 and Open ui. Upgraded
from IP2013 to IP2016.

Operating Systems: Windows 2012 R2.

Webserver: IIS 8.5

Upgrade responsibilities:-

 Installed and configured 40 Siebel servers from scratch Like Dev, SIT, UAT, STAGE, PROD and DR.
 Implemented and configured new functionality in IP2016 like DISA, Siebel composer, Workspace creation.

 Implemented cluster configuration and load balancing setup (F5 load balance) for STAGE, PROD and DR.

 Implemented Firewalls set up for new servers.

 Hands on experience in implementation & integration of Email Marketing Server versions EMS 627, EMS 630, and
EMS 632 with latest java version.

 Implemented Dry runs in production

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  Involved in Database upgrade performance tuning

 Implemented automation scripts for Siebel server restarts and compilations.

 Implemented automation scripts for Siebel file system clean up.

 Hands on experience in implementation & integration of OBIEE with siebel

 Hands on experience in implementation & integration of SAS with siebel.

 Hands on experience in implementation & integration of MQ with siebel.

 Involved in CTI installation and configuration.

 Involved in Zeke server installation and configuration for siebel upgrade.

 Installed new oracle IP2016 patch sets in all environemnts.

Summary of Projects
E-Business & Call Center Solutions (ECS) May 2010 to till date
Siebel Production support admin/Sun Life Financial.
Sun Life Financial is a leading international financial services organization providing a diverse range of protection and
wealth accumulation products and services to individuals and corporate customers.
Education

 MCA (Master Of Computer Application) from Kakatiya University in 2009.

 B.Sc (MPC) from Kakatiya University in 2006.

Recognitions
 Received “Bravo award” for the work done in the year 2013 for addition of a server to the existing Sun Life
environments.
 Received “Value Inspiring performance awards” from Sun Life Client team for the various types of works &
solutions that has been provided in the years 2016 & 2017.
 Received “Value Inspiring performance awards” from Sun Life Client team for the various types of works &
solutions that has been provided in the years 2012 & 2013.
 Received “Value Inspiring performance awards” from Sun Life Client team for the various types of works &
solutions that has been provided in the years 2013 & 2014.

Other Professional Activities

 Trained Junior resources on Siebel Architecture , Server Installation & Configuration.
 Actively took part in recruiting Siebel professionals.
 POC environment setups and RFP documentation for latest Siebel versions.

Workshops & Trainings Attended

 Received training on LOMA 280 and ITIL at Capgemini.
 Attended workshops on upgrading a Siebel application from version 7.7 to Siebel 8.1.x.
 Attended workshops on Upgrade a siebel Application from 8.1.1.11 to IP 2014 & IP 2015,16.
 Atteneded trainings on Javascript skills at Capgemini
 Atteneded trainings on Salesforce and SAS at Capgemini

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International Travel
Canada: To work with Sun Life client for a period of 4 months (2012 May – 2012 Sep)
Canada: To work with Sun Life client from 2016 May to present.

Declaration:
I here by declare that above mentioned details are correct and complete to the best of my Knowledge

( Santosh.S )