5. Occupation of credit card user?

 Housewives  Government Employees

 Private Employees  Retired Persons

 Exporter  Student

6. Which Bank Credit card you use?

 AXIS Bank  SBI Bank

 ICICI Bank  HDFC Bank

7. How long have been you using the Credit card?

 Less than 6 months  1to 2 years

 2 to 4 years  More than 4 years

8. How often would you use your credit card(s) per month ?

 Every day

 2-3 times a week

 Once a week
 Once a month

9. In which bank you are operating your savings account?

 AXIS BANK

 HDFC BANK
  ICICI BANK

 OTHERS

10.In which bank you are operating your current account?

 AXIS BANK

 HDFC BANK

 ICICI BANK

 OTHERS

11.How much minimum balance or average quarterly balance you have to

maintain in your account?

Savings Account _________________

Current Account _________________

12.Why has you chosen this bank?

 Past Relationship  Brand name

 Near to home/office  Others, Please specify_______

13. Are you satisfied with the services providing by your bank?
V. Satisfied Satisfied Indifferent Dissatisfied V. Dissatisfied

14. What are the services provide by your bank?

 Home Banking
 Net Banking
 Phone Banking
 At-par cheque Book
 Global Debit Card
 Demand Draft
 Auto Sweep FD
 24 hrs ATM
 Investment a/c
 Additional savings a/c

15. Are you Satisfied with Bank’s Services?

 Yes  No
 Fully  Partially

16. How would you rate the services of Bank?

1. Good 2. Fair
3. Poor 4. Very poor

17. Are you satisfied with the relationship maintained by the bank?

 Yes

 NO  Partially
18. Do you think that your bank is providing a Quality customer care services?

 Yes

 No

 Partially

19. Report the problem to authorities as per the next section is?

Somewhat likely

Not sure

Somewhat unlikely

Very Likely

20.If you are shopping online, is it better to pay by credit card or debit card ?

 CREDIT CARD

 DEBIT CARD
21. Please rank the services of the following card issuers in order of your preference.

 CITI BANK

 AXIS BANK

 HDFC BANK

 ICICI BANK

 OTHERS