Continual improvement of the

quality management system

Customer Customer
Communications
5 Mgmt Responsibility
Customer Feedback
Business Mgmt Return Goods
Resource Needs Analysis
Planning Review Audit Results
Status of CA & PA
6 Resources Mgmt Policies,
Directives & 8 Measure, Analyze & Improvement

Satisfaction
Training Effectiveness
Personnel & Skills Data
Objectives
Internal Customer
Equipment Effectiveness
Equipment & Maint. Audit Satisfaction
Data
Feedback
Corrective Complaints
Infrastructure & IT
& Preventive Survey Results
Returned
Conformance Data: Goods
1. Product
2. Process
Customer 3. Supplier Bill/
Requirements 7 Product Realization Invoice
& Validation Specifications, Control Billing/
RFQ Business Results Mfg. Design & Plans, Work Invoicing
Instructions Manufacturing
Quote Development Development Process
Payment
Process & Product
Product
Test Criteria &
Results Validation
Purchase
Request Sample Parts, Product/
Order Order Received Process Data
Products & Services
Materials Shipping
Purchase Inventory
Receiving Management
Purchase
Order
Products
Product & Treated Products Service Requiring
Mat’l Supply Purchased Suppliers Special
Products & Treatment
Materials
1