QUIZ QUESTION DEOM 330 (OPERATION MANAGEMENT)

CHAPTER 4

Multiple Choice shows in schematic form how a product is

assembled.

is an instruction to make a given quantity of

a particular item.
This activity contains 15 questions. is a correction or modification of an
engineering drawing or bill of materials.

lists the operations necessary to produce the

component.
Question 1.

Listing products in descending order of their

individual dollar contribution to the firm is called End of Question 2

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brainstorming.

product-by-value analysis. Question 3.

value analysis. An assembly chart is a(n)

value engineering.
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End of Question 1
instruction to make a given quantity of a
particular item.

exploded view of the product.

list of the operations necessary to produce

the component.

Question 2. schematic showing how the product is

assembled.
A route sheet

End of Question 3
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 QUIZ QUESTION DEOM 330 (OPERATION MANAGEMENT)
CHAPTER 4

Products are considered for termination.

End of Question 5

Question 4.

Self-checkout at a grocery store is an example of

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Question 6.

delayed customization. When ordering a new zagflatz, customers must

choose the style of three major components, each of
customer participation in service delivery. which has about ten variations. This is an example
complete automation. of:

customer participation in service design.

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End of Question 4
modular design.

CAD.

environmentally friendly design.

robust design.

Question 5.

Which of the following is characteristic of the End of Question 6

maturity phase?

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Competitors are well established. Question 7.

Products are "fine-tuned." Which of the following is NOT a concept of green
Product designs begin to stabilize. manufacturing?
 QUIZ QUESTION DEOM 330 (OPERATION MANAGEMENT)
CHAPTER 4
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Make products recyclable.
Make products so that small variations in
production do not adversely affect the product.
Use less harmful ingredients.
Use lighter components.
End of Question 7
Question 8.
Which of the following is an external product
development strategy?
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migrations of existing products
joint venture
enhancements to existing products
new internally developed products
End of Question 8
Question 9.
Which of the following is an internal product
development strategy?
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migration of existing products
purchase technology or expertise by
acquiring the developer
alliances
joint ventures
End of Question 9
Question 10.
There is a 0.7 probability of experiencing an increase
in demand and a 0.3 probability of a decrease. If a
company redesigns an existing product, they will
gain $400,000 if there is a demand increase and
$100,000 if demand falls. If the company designs a
new product, they will gain $300,000 if demand
increases and $200,000 if demand falls. If the
company does nothing, they will not increase
revenue at all. Which statement below is best?
 QUIZ QUESTION DEOM 330 (OPERATION MANAGEMENT)
CHAPTER 4

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The company should do nothing.

The company should be indifferent about Question 12.

these two alternatives.
An umbrella of software programs that may include
The company should design a new product. CAD/CAM, DFMA, product routing, maintenance,
and other product concerns is called
The company should redesign the existing
product.

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End of Question 10

material requirements planning software.

product lifecycle management software.

enterprise resource management software.

configuration management software.

Question 11.

In the service industry, the crucial moment that End of Question 12

exemplifies, enhances, or detracts from the
customer's expectations is called

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the state of nature. Question 13.

the payoff. When a customer places a request for a product or

service with a producer
the moment of truth.

the critical instant.

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End of Question 11
an assembly chart is created.

a decision tree is created.

 QUIZ QUESTION DEOM 330 (OPERATION MANAGEMENT)
CHAPTER 4

a work order is created. A house of quality would depict the strength of

relationship between which two items?
an engineering change notice is created.

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End of Question 13

The design team's choice of material for a

wallet and the materials that were considered but
rejected by the design team.

The stitching used in your company's new

product and the stitching used in a competitor's
Question 14. wallet.

Product design may be accomplished more quickly
through the use of cross-functional teams that work
on various aspects of the design at the same time.
This approach is known as
The customer's need for a sealable change
pocket and the customer's need for plastic inserts to
display pictures.
The customer's desire for a durable wallet
and the company's choice of material for the wallet.

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concurrent engineering.

simultaneous design.

the house of quality.

the "throw it over the wall" approach.

End of Question 14

Question 15.