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Question:
Answer:
2. System requirements
2.a) Download and run the system test. Check the notes:
https://www.allplan.com/services/cad-software-support/downloads.html
3. Current version
Make sure you work with the current Allplan version.
To check this, do the following:
Open Allplan and click ? -> Update Allplan
Select 'Find now'. If an update is available, install it.
4. Virus scanner
Check whether an anti-virus program is running in the background of the computer or server.
If so, reduce protection to "programs only".
The process of scanning "all files" can take a long time, considerably slowing down performance when you
switch between projects or exit the program.
7. Animation window
Check whether an animation window is open (select Window -> 1 Viewport).
If you have problems with the animation window, check whether this windows contains large textures
(consisting of more than 500 x 500 pixels). To do this, click Change ->Presentation ->Animation ->Set
Surface. These textures may affect the graphics card's memory negatively.
To identify these textures, open the Surfacepalette and select List redefined surfaces.
A texture is indicated by a symbol to the right of the color. To make changes, select the relevant color and
click the Modify... button.
8. Dialog boxes
Read the following FAQ:
https://connect.allplan.com/en/faqid/20110412131527.html
Note:
If the steps described do not solve your problems, send us the following data:
• Run the system test (step 2.a) and select 'View log'.
Save the result as a txt file and email this file to us.
• Send a Hotinfo
(Start -> (All) Programs -> Nemetschek -> Allplan [version number]-> Hotinfo [version number])
to the Allplan teamline(technical support) and choose question 01. General enquiry
Save the support request as an hxl file and email this file to us.
• Describe exactly where the program is slow and send us this information.
If possible, tell us how long it takes Allplan to do this.
For example:
Action in Allplan Note
Starting Allplan
Opening dialog boxes Do the dialog boxes open faster when you select them a
second time?
Opening drawing files
Opening building structure
Opening layout structure
Loading individual layouts Send us an NID file for analysis.
Carrying out individual Describe the command in detail.
commands
Other points
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