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24i Troubleshooting by error code Tokyo Boeki Machinery Ltd.

Displayed Error Code


Unit name Motion Error Error type Contents Revised on October 20, 2006
Unit Motion Origin Contents What the error indicates Possible cause How to Confirm Action to be taken

STF Rotation Safety STF Motor The system program or control PCB failed to detect Control PCB (UC1) could be in trouble Replace control PCB as a trial Replace control PCB.
Busy motor stop signal

PMDRV PCB could be in trouble Replace PMDRV PCB. Replace PMDRV PCB.
Software bug Reinstall software Reinstall or upgrade software
STM-R, STM cannot descend into a sample cup because STF is If the encoder difference value appears strange, STF Examine the encoder difference value for STF on the The stepping motor (including the encoder) is replaced
Down at in an incorrect position. encoder is in trouble or STF stepping motor is out of encoder screen. and the position adjustment is performed.
Sample control.
If the encoder difference value appears correct, Reinstall or upgrade software
software bug or damaged database is the cause.

STF Pitch STF is in a incorrect position (the actual encoder is far If the encoder difference value appears strange, STF Examine the encoder difference value for STF on the The stepping motor (including the encoder) is replaced
Position 0 off of the theoretical value). encoder is in trouble or STF stepping motor is out of encoder screen. and the position adjustment is performed.
control.
If the encoder difference value appears correct, Reinstall or Update software
software bug or damaged database is the cause.

Poor contact of junction connector for the encoder Replace junction connector/remove it for a temporary
signal measure

TimeOut The system failed to detect the signal from the home If STF moves wrong, the home sensor is in trouble or Examine if STF home sensor works normally at the Replace the home sensor itself or its cable.
sensor within the defined time. the home sensor cable is broken. Home sensor trouble manual function screen. (It the sensor light is
or cable cut-off interrupted, the indicator turns red from blue. )

If STF move normally, Control PCB is in trouble. Replace control PCB Replace control PCB
Motor is out of control because of overload. Examine the motor rotation condition while the power Perform the gear adjustment
is off

STM Wash->Samp Safety STM-R The system program or control PCB has failed to detect Control PCB (UC1) is in trouble Replace control PCB. Replace control PCB.
Rotation Outside Motor Busy motor stop signal.

5-phase pulse motor driver is in trouble Replace 5-phase pulse motor driver

Software bug Reinstall software Reinstall or upgrade software

STM-UD Up- STM cannot rotate because of incorrect stop position. Motor is out of control, because of over load. Examine the motor smooth rotation while the power is If motor does not rotate smoothly, perform the unit
Sens.Erro (The sensor pin could run over the stop position) off. adjustment including the timing belt, the shielding plate
position and the bearing rotation)
STM-R Not STM does not stop in the correct washing position. If the encoder difference value appears strange, the Examine the encoder values at the encoder screen. If the encoder values appear wrong, replace the
Wash-center (The encoder difference value is far from the theoretical encoder is in trouble or the stepping motor is out of stepping motor with the encoder and then perform the
one). control. unit position adjustment.
If the encoder difference value appears correct, Reinstall or upgrade software
software bug or damaged database is the cause.

TimeOut STM fails to move from the washing position to the The home sensor is in trouble or some cable is broken Confirm if STM-R home sensor works normally by If the sensor does not work, replace the home sensor or
outer sample position within the defined time examining the sensor function on the screen in the the sensor cable.
manual function pages
UCNT-1 has some trouble. Replace UCNT-1 Replace UCNT-1

Motor is out of control because of overload. Confirm if motor rotates smoothly by hand while the If motor does not rotate smoothly, perform the unit
power is turned off. adjustment including the timing belt, the shielding plate
position and the bearing rotation)

Page1
Displayed Error Code
Unit name Motion Error Error type Contents Revised on October 20, 2006
Unit Motion Origin Contents What the error indicates Possible cause How to Confirm Action to be taken
Wash->Samp Safety STM-R Software or PCB has failed to detect signals for UCNT-1 has some trouble. Replace UCNT-1 Replace UCNT-1
Inside Motor Busy stopping the motor

5-phase pulse motor driver has trouble. Replace 5-phase pulse motor driver as a trail 5-phase pulse motor driver replacement.
Software bug or some system program file corruption Reinstall software Reinstall/upgrade software
STM-UD Up- STM cannot rotate because STM stops in an incorrect Home sensor trouble or cable cut-off Confirm if STM home sensor works normally in sensor If home sensor does not work, replace sensor or sensor
Sens.Erro position (The sensor pin could be above the home screen of manual operation screen. (light off - red, cable.
position) light on - green)
UCNT-1 has trouble Replace UCNT-1 Replace UCNT-1
The motor is out of control because of overload. Confirm if the motor rotates smoothly by hand while If motor does not rotate smoothly, perform the unit
the power is turned off. adjustment including the timing belt, the shielding plate
position and the bearing rotation)
STM-R Not STM does not stop in the correct washing position. If the encoder presents incorrect values, the encoder has Confirm the encoder difference value for STM on the If encoder data is found wrong, the encoder has trouble
Wash-center (the actual encoder value went far from the theoretical trouble or the motor is out of control. encoder screen in the manual function pages or the motor is out of control, replace the motor
one) (including the encoder) Perform the unit position
readjustment.
If the encoder present correct values, software bug or Reinstall software Reinstall/upgrade software
some system program file corruption is the cause
TimeOut STM cannot move from the washing position to the UCNT-1(PCB board) has some trouble. Replace UCNT-1 PCB. Replace UCNT-1PCB
inner sample position within the defined time

Motor is out of control because of overload. Confirm if the motor rotates smoothly by hand while If motor does not rotate smoothly, perform the unit
the power is turned off. adjustment including the timing belt, the shielding plate
position and the bearing rotation)
Samp Safety STM-R Software has failed to detect signals for stopping the UCNT-1PCB has trouble. Replace UCNT-1 PCB. Replace UCNT-1 PCB.
Outside->R- Motor Busy motor.
Cell 5-phase pulse motor driver has trouble. Replace 5-phase pulse motor driver Replace 5-phase pulse motor driver
Software bug or some system program file corruption Reinstall software Reinstall/upgrade software
STM-UD Up- STM cannot rotate because STM is in an incorrect Home sensor has trouble or cable is broken. Confirm if STM up position home sensor works If home sensor does not work, replace sensor or sensor
Sens.Erro position (The home sensor pin could be above the home normally on the sensor screen in the manual function cable.
position) pages (light off - red, light on - green)

UCNT-1PCB has trouble. Replace UCNT-1 PCB. Replace UCNT-1 PCB.


Motor is out of control, because of over load. Confirm if motor rotates smoothly by hand while the If motor does not rotate smoothly, perform the unit
power is turned off adjustment including the timing belt, the shielding plate
position and the bearing rotation)
STM-R Not STM does not stop in the correct outer sample If the encoder presents incorrect values, the encoder has Confirm the encoder difference value for STM on the If encoder data is found wrong, the encoder has trouble
Outside Bo position. (The encoder difference value went far from trouble or the motor is out of control. encoder screen in the manual function pages or the motor is out of control. Replace the motor
the theoretical value). including the encoder and then perform the unit
position readjustment.
If the encoder present correct values, software bug or Reinstall/upgrade software
some system program file corruption is the cause
TimeOut STM cannot move from the outer sample position to UCNT-1PCB has some trouble. Replace UCNT-1PCB. Replace control PCB.
the reaction cell position within the defined time.

Motor is out of control because of overload. Confirm if the motor rotates smoothly by hand while If motor does not rotate smoothly, perform the unit
the power is tuned off. adjustment including the timing belt, the shielding plate
position and the bearing rotation)
Samp Inside- Safety STM-R Software has failed to detect signals for stopping the UCNT-1PCB has trouble. Replace UCNT-1 PCB. Replace UCNT-1 PCB.
>R-Cell Motor Busy motor.

5-phase pulse motor driver has trouble. Replace 5-phase pulse motor driver. Replace 5-phase pulse motor driver.
Software bug or broken file. Reinstall software Reinstall/upgrade software
STM-UD Up- STM cannot rotate because STM is in an incorrect Home sensor has trouble or cable is broken. Confirm if STM up position home sensor works If home sensor does not work, replace sensor or sensor
Sens.Erro position (The home sensor pin could be above the home normally on the sensor screen in the manual function cable.
position) pages (light off - red, light on - green)

UCNT-1PCB has trouble. Replace UCNT-1 PCB. Replace control PCB.

Page2
STM cannot rotate because STM is in an incorrect
Displayed Error Code position (The home sensor pin could be above the home
position)
Unit name Motion Error Error type Contents Revised on October 20, 2006
Unit Motion Origin Contents What the error indicates Possible cause How to Confirm Action to be taken
Motor is out of control, because of over load. Confirm if motor rotates smoothly by hand while the If motor does not rotate smoothly, perform the unit
power is turned off adjustment including the timing belt, the shielding plate
position and the bearing rotation)
STM-R Not STM does not stop in the correct inner sample If the encoder presents incorrect values, the encoder has Confirm the encoder difference value for STM on the If encoder data is found wrong, the encoder has trouble
Inside Bot position. (The encoder difference value went far from trouble or the motor is out of control. encoder screen in the manual function pages or the motor is out of control. Replace the motor
the theoretical value) including the encoder and then perform the unit
position readjustment.
If the encoder present correct values, software bug or Reinstall/upgrade software
some system program file corruption is the cause
TimeOut STM cannot move from the inner sample position to UCNT-1(PCB board) has some trouble. Replace UCNT-1 PCB. Replace UCNT-1PCB
reaction cell position within the defined time

Motor is out of control because of overload. Confirm if the motor rotates smoothly by hand while If motor does not rotate smoothly, perform the unit
the power is turned off. adjustment including the timing belt, the shielding plate
position and the bearing rotation)
Dilution->R- Safety STM-R Software has failed to detect signals for stopping the UCNT-1PCB has trouble. Replace UCNT-1 PCB. Replace UCNT-1 PCB.
Cell Motor Busy motor.

5-phase pulse motor driver has trouble. Replace 5-phase pulse motor driver Replace 5-phase pulse motor driver
Software bug or some system program file corruption Reinstall software Reinstall/upgrade software
STM-UD Up- STM cannot rotate because of wrong stopping position. Home sensor has trouble or cable is broken. Confirm if STM up position home sensor works If home sensor does not work, replace sensor or sensor
Sens.Erro (Not at up home position) normally on the sensor screen in the manual function cable.
pages (light off - red, light on - green)
UCNT-1PCB has trouble. Replace UCNT-1 PCB. Replace UCNT-1 PCB.
Motor is out of control, because of over load. Confirm if motor rotates smoothly by hand while the If motor does not rotate smoothly, perform the unit
power is turned off adjustment including the timing belt, the shielding plate
position and the bearing rotation)
STM-R Not STM does not stop in the correct dilution position. If the encoder presents incorrect values, the encoder has Confirm the encoder difference value for STM on the If encoder data is found wrong, the encoder has trouble
Dilution P (The encoder difference value went far from the trouble or the motor is out of control. encoder screen in the manual function pages or the motor is out of control. Replace the motor
theoretical value) including the encoder and then perform the unit
position readjustment.
If the encoder present correct values, software bug or Reinstall/upgrade software
some system program file corruption is the cause
TimeOut STM cannot move from the dilution position to the UCNT-1PCB has some trouble. Replace UCNT-1PCB. Replace control PCB.
reaction cell position within the defined time

Motor is out of control because of overload. Confirm if the motor rotates smoothly by hand while If motor does not rotate smoothly, perform the unit
the power is tuned off. adjustment including the timing belt, the shielding plate
position and the bearing rotation)
R-Cell-> Safety STM-R Software has failed to detect signals for stopping the UCNT-1PCB has trouble. Replace UCNT-1 PCB. Replace UCNT-1 PCB.
Wash Motor Busy motor.

5-phase pulse motor driver has trouble. Replace 5-phase pulse motor driver 5-phase pulse motor driver replacement.
Software bug or broken file. Reinstall software Install/upgrade software
STM-UD Up- STM cannot rotate because STM is in an incorrect up Home sensor has trouble or cable is broken. Confirm if STM up position home sensor works If home sensor does not work, replace sensor or sensor
Sens.Erro position (The home sensor pin could be above the home normally on the sensor screen in the manual function cable.
position) pages (light off - red, light on - green)
UCNT-1PCB has trouble. Replace UCNT-1 PCB. Replace control PCB.
Motor is out of control, because of over load. Confirm if motor rotates smoothly by hand while the If motor does not rotate smoothly, perform the unit
power is turned off adjustment including the timing belt, the shielding plate
position and the bearing rotation)
STM-R Not STM does not stop in the correct outer sample If the encoder presents incorrect values, the encoder has Confirm the encoder difference value for STM on the If encoder data is found wrong, the encoder has trouble
Cell pos. position. (The encoder difference value went far from trouble or the motor is out of control. encoder screen in the manual function pages or the motor is out of control. Replace the motor with
the theoretical value). the encoder attached to it and then perform the unit
position readjustment.

If the encoder present correct values, software bug or Reinstall/upgrade software


some system program file corruption is the cause

Page3
Displayed Error Code
Unit name Motion Error Error type Contents Revised on October 20, 2006
Unit Motion Origin Contents What the error indicates Possible cause How to Confirm Action to be taken
TimeOut STM cannot move from the dilution position to the UCNT-1PCB has some trouble. Replace UCNT-1PCB. Replace control PCB.
reaction cell position within the defined time.

Motor is out of control because of overload. Confirm if the motor rotates smoothly by hand while If motor does not rotate smoothly, perform the unit
the power is tuned off. adjustment including the timing belt, the shielding plate
position and the bearing rotation)
XXX->Dil. Safety STM-R Software has failed to detect signals for stopping the UCNT-1PCB has trouble. Replace UCNT-1 PCB. Replace UCNT-1 PCB.
(initial) Motor Busy motor.

5-phase pulse motor driver has trouble. Replace 5-phase pulse motor driver. Replace 5-phase pulse motor driver.
Software bug or broken file. Reinstall software as a trial Reinstall/upgrade software
STM-UD Up- STM cannot rotate because STM is in an incorrect Home sensor has trouble or cable is broken. Confirm if STM up position home sensor works If home sensor does not work, replace sensor or sensor
Sens.Erro position (The home sensor pin could be above the home normally on the sensor screen in the manual function cable.
position) pages (light off - red, light on - green)

UCNT-1PCB has trouble. Replace UCNT-1 PCB. Replace control PCB.


Motor is out of control, because of over load. Confirm if motor rotates smoothly by hand while the If motor does not rotate smoothly, perform the unit
power is turned off adjustment including the timing belt, the shielding plate
position and the bearing rotation)
TimeOut STM failed to detect the home sensor signals within the Home sensor has trouble or cable is broken. Confirm if STM up position home sensor works If home sensor does not work, replace sensor or sensor
defined time. normally on the sensor screen in the manual function cable.
pages (light off - red, light on - green)
UCNT-1PCB has trouble. Replace UCNT-1 PCB. Replace UCNT-1 PCB.
Motor is out of control, because of over load. Confirm if motor rotates smoothly by hand while the If motor does not rotate smoothly, perform the unit
power is turned off adjustment including the timing belt, the shielding plate
position and the bearing rotation)
Other Safety STM-R Software has failed to detect signals for stopping the UCNT-1PCB has trouble. Replace UCNT-1 PCB. Replace UCNT-1 PCB.
Motion Motor Busy motor.
5-phase pulse motor driver has trouble. Replace 5-phase pulse motor driver Replace 5-phase pulse motor driver
Software bug Reinstall software Install/upgrade software
STM-UD Up- STM cannot rotate because STM is in an incorrect up Home sensor has trouble or cable is broken. Confirm if STM up position home sensor works If the home sensor does not work, replace sensor or
Sens.Erro position (The home sensor pin could be above the home normally on the sensor screen in the manual function sensor cable.
position) pages (light off - red, light on - green)
UCNT-1PCB has trouble. Replace UCNT-1 PCB. Replace control PCB.
Motor is out of control, because of over load. Confirm if motor rotates smoothly by hand while the If motor does not rotate smoothly, perform the unit
power is turned off adjustment including the timing belt, the shielding plate
position and the bearing rotation)
STM-R Not STM does not stop in the correct outer sample If the encoder presents incorrect values, the encoder Confirm the encoder different value for STM on the If the encoder presents incorrect values, the encoder has
Outside Bo position. (The encoder difference value went far from has trouble or the motor is out of control. encoder screen in the manual function pages. trouble or the motor is out of control. Replace the
the theoretical value) motor with encoder attached to it. Perform the unit
position adjustment.

If the encoder value is correct, software bug or the Reinstall/upgrade software


corrupted system program file is the factor.
Poor contact of the encoder extension cable. Replace extension cable Replace extension cable.
STM-R Not STM does not stop in the correct inner sample If the encoder value is correct, the encoder has trouble Confirm the encoder different value for STM on the If the encoder presents incorrect values, the encoder has
Inside Bot position. (The encoder difference value went far from or the motor is out of control. encoder screen in the manual function pages. trouble or the motor is out of control. Replace the
the theoretical value) motor with encoder attached to it. Perform the unit
position adjustment.

If the encoder value is correct, software bug or the Software re-installation or updated software installation
corrupted system program file is the factor.
Poor contact of the encoder extension cable. Replace extension cable Replace extension cable.
ISE Door STM cannot descend in the ISE sample pot position The ISE door micro-switch is in trouble or broken. The Confirm if ISE lock sensor works normally on the Replace the broken micro-switch. If a new part is not
Open because the ISE door is left open. latch could be broken. sensor screen in the manual function pages. available, the door is fixed by tape as a temporary
The ISE micro-switch is in an incorrect position measure.
Adjust the micro-switch position by bending the plate
or the lever

Page4
Displayed Error Code
Unit name Motion Error Error type Contents Revised on October 20, 2006
Unit Motion Origin Contents What the error indicates Possible cause How to Confirm Action to be taken
STM-R Not STM does not stop in the correct ISE position. (The If the encoder value is correct, the encoder has trouble Confirm the encoder different value for STM on the If the encoder presents incorrect values, the encoder has
ISE pos. encoder difference value went far from the theoretical or the motor is out of control. encoder screen in the manual function pages. trouble or the motor is out of control. Replace the
value) motor with encoder attached to it. Perform the unit
position adjustment.

If the encoder value is correct, software bug or the Reinstall/upgrade software


corrupted system program file is the factor.
Poor contact of the encoder extension cable. Replace extension cable Replace extension cable.
STM-R Not STM does not stop in the correct reaction cell position. If the encoder value is correct, the encoder has trouble Confirm the encoder different value for STM on the If the encoder presents incorrect values, the encoder has
Cell pos. (The encoder difference value went far from the or the motor is out of control. encoder screen in the manual function pages. trouble or the motor is out of control. Replace the
theoretical value) motor with encoder attached to it. Perform the unit
position adjustment.

If the encoder value is correct, software bug or the Software re-installation or updated software installation
corrupted system program file is the factor.
Poor contact of the encoder extension cable. Replace extension cable Replace extension cable.
TimeOut STM failed to detect the home sensor signals within the Home sensor has trouble or cable is broken. Confirm if STM up position home sensor works If home sensor does not work, replace sensor or sensor
defined time. normally on the sensor screen in the manual function cable.
pages (light off - red, light on - green)
UCNT-1PCB has trouble. Replace UCNT-1 PCB. Replace UCNT-1 PCB.
Motor is out of control because of overload. Confirm if motor rotates smoothly by hand while the If motor does not rotate smoothly, perform the unit
power is turned off adjustment including the timing belt, the shielding plate
position and the bearing rotation)

STM Down at Safety STM-UD Software/PCB has failed to detect signals for stopping UCNT-1PCB has trouble. Replace UCNT-1 PCB. Replace UCNT-1 PCB.
Up/Down Sample Motor Busy the motor.
Outside
PMDRV has trouble Replace PMDRV as a trial Replace PMDRV
Software bug or corrupted file is the cause Reinstall software Reinstall/upgrade software
STF Motor Software has failed to detect signals for stopping the UCNT-1PCB has trouble. Replace UCNT-1 PCB. Replace UCNT-1 PCB.
Busy motor.
PMDRV has trouble Replace PMDRV as a trial Replace PMDRV
Software bug or broken file. Reinstall software Reinstall/upgrade software
STM-UD Up- STM cannot go up/down because STM is in an Home sensor has trouble or cable is broken. Confirm if STM up position home sensor works If the home sensor does not work, replace sensor or
Sens.Erro incorrect position. (The home sensor pin could be normally on the sensor screen in the manual function sensor cable.
above the home position) pages (light off - red, light on - green)
UCNT-1PCB has trouble. Replace UCNT-1 PCB. Replace control PCB.
Motor is out of control, because of over load. Confirm if motor rotates smoothly by hand while the If motor does not rotate smoothly, perform the unit
power is turned off adjustment including the timing belt, the shielding plate
position and the bearing rotation)
STM-R, STM stops in an incorrect sample position. (The If the encoder presents incorrect values, the encoder Confirm the encoder different value for STM on the If the encoder presents incorrect values, the encoder has
Sample pos. encoder difference value went far from the theoretical has trouble or the motor is out of control. encoder screen in the manual function pages. trouble or the motor is out of control. Replace the
value) motor with encoder attached to it. Perform the unit
position adjustment.

If the encoder value is correct, software bug or the Reinstall/upgrade software


corrupted system program file is the factor.
Poor contact of the encoder extension cable. Replace extension cable Replace extension cable.
STF Pitch STM is in an incorrect position. (The encoder If the encoder presents incorrect values, the encoder Confirm the encoder different value for STM on the If the encoder presents incorrect values, the encoder has
Position 0 difference value went far from the theoretical value) has trouble or the motor is out of control. encoder screen in the manual function pages. trouble or the motor is out of control. Replace the
motor with encoder attached to it. Perform the unit
position adjustment.

If the encoder value is correct, software bug or the Reinstall/upgrade software


corrupted system program file is the factor.
Poor contact of the encoder extension cable. Replace extension cable Replace extension cable.
TimeOut STM failed to detect the home sensor signals within the Home sensor has trouble or cable is broken. Confirm if STM up position home sensor works If home sensor does not work, replace sensor or sensor
defined time. normally on the sensor screen in the manual function cable.
pages (light off - red, light on - green)
UCNT-1PCB has trouble. Replace UCNT-1 PCB. Replace UCNT-1 PCB.

Page5
STM failed to detect the home sensor signals within the
Displayed Error Code defined time.
Unit name Motion Error Error type Contents Revised on October 20, 2006
Unit Motion Origin Contents What the error indicates Possible cause How to Confirm Action to be taken
Motor is out of control, because of over load. Confirm if motor rotates smoothly by hand while the If motor does not rotate smoothly, perform the unit
power is turned off adjustment including the timing belt, the shielding plate
position and the bearing rotation)
Up at Sample Safety STM-UD Software has failed to detect signals for stopping the UCNT-1PCB has trouble. Replace UCNT-1 PCB. Replace UCNT-1 PCB.
Inside Motor Busy motor.

PMDRV has trouble Replace PMDRV as a trial Replace PMDRV


Software bug or broken file. Reinstall software Reinstall/upgrade software
TimeOut STM failed to detect the home sensor signals within the Home sensor has trouble or cable is broken. Confirm if STM up position home sensor works If home sensor does not work, replace sensor or sensor
defined time. normally on the sensor screen in the manual function cable.
pages (light off - red, light on - green)
UCNT-1PCB has trouble. Replace UCNT-1 PCB. Replace UCNT-1 PCB.
Motor is out of control, because of over load. Confirm if motor rotates smoothly by hand while the If motor does not rotate smoothly, perform the unit
power is turned off adjustment including the timing belt, the shielding plate
position and the bearing rotation)
Up at R-Cell Safety STM-UD Software has failed to detect signals for stopping the UCNT-1PCB has trouble. Replace UCNT-1 PCB. Replace UCNT-1 PCB.
Motor Busy motor.

PMDRV has trouble Replace PMDRV as a trial Replace PMDRV


Software bug or broken file. Reinstall software as a trial Reinstall/upgrade software
TimeOut STM failed to detect the home sensor signals within the Home sensor has trouble or cable is broken. Confirm if STM up position home sensor works If home sensor does not work, replace sensor or sensor
defined time. normally on the sensor screen in the manual function cable.
pages (light off - red, light on - green)
UCNT-1PCB has trouble. Replace UCNT-1 PCB. Replace UCNT-1 PCB.
Motor is out of control, because of over load. Confirm if motor rotates smoothly by hand while the If motor does not rotate smoothly, perform the unit
power is turned off adjustment including the timing belt, the shielding plate
position and the bearing rotation)
Down at R- Safety STM-UD Software/PCB has failed to detect signals for stopping UCNT-1PCB has trouble. Replace UCNT-1 PCB as a trial Replace UCNT-1 PCB.
Cell Motor Busy the motor.

5-phase pulse motor driver has trouble. Replace 5-phase pulse motor driver Replace 5-phase pulse motor driver
Software bug Reinstall software Install/upgrade software
RCT Motor Software/PCB has failed to detect signals for stopping UCNT-1PCB has trouble. Replace UCNT-1 PCB as a trial Replace UCNT-1 PCB.
Busy the motor.

5-phase pulse motor driver has trouble. Replace 5-phase pulse motor driver as a trial Replace 5-phase pulse motor driver
Software bug Reinstall software as a trial Install/upgrade software
STM-R Not STM is not in the correct reaction cell position. (The If the encoder presents incorrect values, the encoder Confirm the encoder different value for STM on the If the encoder presents incorrect values, the encoder has
Cell pos. actual encoder difference value went far from the has trouble or the motor is out of control. encoder screen in the manual function pages. trouble or the motor is out of control. Replace the
theoretical value) motor with encoder attached to it. Perform the unit
position adjustment.

If the encoder value is correct, software bug or the Reinstall/upgrade software


corrupted system program file is the factor.
RCT Pitch RCT is not in the correct position. (The encoder If the encoder presents incorrect values, the encoder Confirm the encoder different value for RCT on the If the encoder presents incorrect values, the encoder has
Position 0 difference value went far from the theoretical value) has trouble or the motor is out of control. encoder screen in the manual function pages. trouble or the motor is out of control. Replace the
motor with encoder attached to it. Perform the unit
position adjustment.

If the encoder values are correct, software bug or Reinstall/upgrade software


corrupted file is the factor
TimeOut STM failed to detect the home sensor signals within the Home sensor has trouble or cable is broken. Confirm if STM up position home sensor works If home sensor does not work, replace sensor or sensor
defined time. normally on the sensor screen in the manual function cable.
pages (light off - red, light on - green)
UCNT-1PCB has trouble. Replace UCNT-1 PCB. Replace UCNT-1 PCB.
Motor is out of control because of overload. Confirm if motor rotates smoothly by hand while the If motor does not rotate smoothly, perform the unit
power is turned off adjustment including the timing belt, the shielding plate
position and the bearing rotation)

Page6
Displayed Error Code
Unit name Motion Error Error type Contents Revised on October 20, 2006
Unit Motion Origin Contents What the error indicates Possible cause How to Confirm Action to be taken
Down at Safety STM-UD Software has failed to detect signals for stopping the UCNT-1PCB has trouble. Replace UCNT-1 PCB. Replace UCNT-1 PCB.
Dilution Motor Busy motor.
PMDRV has trouble Replace PMDRV as a trial Replace PMDRV
Software bug or broken file. Reinstall software Reinstall/upgrade software
RCT Motor Software has failed to detect signals for stopping the UCNT-1PCB has trouble. Replace UCNT-1 PCB. Replace UCNT-1 PCB.
Busy motor.
5-phase pulse motor driver has trouble. Replace 5-phase pulse motor driver. Replace 5-phase pulse motor driver.
Software bug or broken file. Reinstall software as a trial Reinstall/upgrade software
STM-R Not STM does not stop in the correct dilution position. If the encoder presents incorrect values, the encoder has Confirm the encoder difference value for STM on the If encoder data is found wrong, the encoder has trouble
Dilution P (The encoder difference value went far from the trouble or the motor is out of control. encoder screen in the manual function pages or the motor is out of control. Replace the motor with
theoretical value) the encoder attached to it and then perform the unit
position readjustment.

If the encoder present correct values, software bug or Reinstall/upgrade software


some system program file corruption is the cause
RCT Pitch RCT is not in the correct position. (The encoder If the encoder presents incorrect values, the encoder Confirm the encoder different value for RCT on the If the encoder presents incorrect values, the encoder has
Position 0 difference value went far from the theoretical value) has trouble or the motor is out of control. encoder screen in the manual function pages. trouble or the motor is out of control. Replace the
motor with encoder attached to it. Perform the unit
position adjustment.

If the encoder values are correct, software bug or Reinstall/upgrade software


corrupted file is the factor
Poor contact of the encoder extension cable. Replace extension cable as a trial Replace extension cable.
TimeOut STM failed to detect the home sensor signals within the Home sensor has trouble or cable is broken. Confirm if STM up position home sensor works If home sensor does not work, replace sensor or sensor
defined time. normally on the sensor screen in the manual function cable.
pages (light off - red, light on - green)
UCNT-1PCB has trouble. Replace UCNT-1 PCB. Replace UCNT-1 PCB.
Motor is out of control, because of over load. Confirm if motor rotates smoothly by hand while the If motor does not rotate smoothly, perform the unit
power is turned off adjustment including the timing belt, the shielding plate
position and the bearing rotation)
Other Safety STM-UD Software has failed to detect signals for stopping the UCNT-1PCB has trouble. Replace UCNT-1 PCB. Replace UCNT-1 PCB.
Motion Motor Busy motor.
PMDRV has trouble Replace PMDRV as a trial Replace PMDRV
Software bug or broken file. Reinstall software as a trial Reinstall/upgrade software
RCT Motor Software/PCB has failed to detect signals for stopping UCNT-1PCB has trouble. Replace UCNT-1 PCB as a trial Replace UCNT-1 PCB.
Busy the motor.

5-phase pulse motor driver has trouble. Replace 5-phase pulse motor driver as a trial Replace 5-phase pulse motor driver
Software bug Reinstall software as a trial Install/upgrade software
STM-UD Up- STM cannot go up/down because the home position pin Home sensor has trouble or cable is broken. Confirm if STM up position home sensor works If the home sensor does not work, replace sensor or
Sens. Erro is not in the correct position (The home sensor pin normally on the sensor screen in the manual function sensor cable.
could be above the home position) pages (light off - red, light on - green)
UCNT-1PCB has trouble. Replace UCNT-1 PCB. Replace control PCB.
Motor is out of control, because of over load. Confirm if motor rotates smoothly by hand while the If motor does not rotate smoothly, perform the unit
power is turned off adjustment including the timing belt, the shielding plate
position and the bearing rotation)
RCT Pitch RCT is not in the correct position. (The encoder If the encoder presents incorrect values, the encoder Confirm the encoder different value for RCT on the If the encoder presents incorrect values, the encoder has
Position 0 difference value went far from the theoretical value) has trouble or the motor is out of control. encoder screen in the manual function pages. trouble or the motor is out of control. Replace the
motor with encoder attached to it. Perform the unit
position adjustment.

If the encoder values are correct, software bug or Reinstall/upgrade software


corrupted file is the factor
Poor contact of the encoder extension cable. Replace extension cable as a trial Replace extension cable.
STM-R Not STM does not stop in the correct ISE position. (The If the encoder value is correct, the encoder has trouble Confirm the encoder different value for STM on the If the encoder presents incorrect values, the encoder has
ISE pos. actual encoder difference value went far from the or the motor is out of control. encoder screen in the manual function pages. trouble or the motor is out of control. Replace the
theoretical value) motor with encoder attached to it. Perform the unit
position adjustment.

If the encoder value is correct, software bug or the Reinstall/upgrade software


corrupted system program file is the factor.

Page7
Displayed Error Code
Unit name Motion Error Error type Contents Revised on October 20, 2006
Unit Motion Origin Contents What the error indicates Possible cause How to Confirm Action to be taken
STM-R Not STM does not stop in the correct washing position. If the encoder presents incorrect values, the encoder has Confirm the encoder difference value for STM on the If encoder data is found wrong, the encoder has trouble
Wash-center (The encoder difference value went far from the trouble or the motor is out of control. encoder screen in the manual function pages or the motor is out of control. Replace the motor with
theoretical value). the encoder attached to it and then perform the unit
position readjustment.

If the encoder present correct values, software bug or Reinstall/upgrade software


some system program file corruption is the cause
TimeOut STM failed to detect the home sensor signals within the Home sensor has trouble or cable is broken. Confirm if STM up position home sensor works If home sensor does not work, replace sensor or sensor
defined time. normally on the sensor screen in the manual function cable.
pages (light off - red, light on - green)
UCNT-1PCB has trouble. Replace UCNT-1 PCB. Replace UCNT-1 PCB.
Motor is out of control, because of over load. Confirm if motor rotates smoothly by hand while the If motor does not rotate smoothly, perform the unit
power is turned off adjustment including the timing belt, the shielding plate
position and the bearing rotation)
Short Sample Short S/R The level sensor failed to detect the sample. The cable for the level sensor is broken. Cable replacement and connector re-soldering
Conductivity test by circuit tester.

The system program is in trouble Restart the program Reinstall software if the problem is not solved after
Visual/physical examination of the nut restart
Loosen/missing nut presence/condition Tighten the nut
Dirty probe Confirm if the contact area between the fixing nut Polish the contact area with a sheet of fine sand paper
and the probe is dirty or not.
Broken SLS PCB. Replace SLS PCB as a trial Replace SLS PCB
Malfunction due to water leakage. Visually examine if terminals of the connector of SLS Replace Teflon tube.
PCB gets wet
The sensing level is not appropriate to the cup type Adjust/change the sensing level Adjust/change the sensing level

RGT Safety RGT Motor Software has failed to detect signals for stopping the UCNT-1PCB has trouble. Replace UCNT-1 PCB. Replace UCNT-1 PCB.
Rotation Busy motor.

5-phase pulse motor driver has trouble. Replace 5-phase pulse motor driver Replace 5-phase pulse motor driver
Software bug Reinstall software Install/upgrade software
RTM-R, RTM cannot descend because RTM is not in the correct If the encoder presents incorrect values, the encoder Confirm the encoder different value for STM on the If the encoder presents incorrect values, the encoder has
Down at Botl reagent position. has trouble or the motor is out of control. encoder screen in the manual function pages. trouble or the motor is out of control. Replace the
motor with encoder attached to it. Perform the unit
position adjustment.

If the encoder value is correct, software bug or the Reinstall/upgrade software


corrupted system program file is the factor.
Poor contact of the encoder extension cable. Replace extension cable Replace extension cable.
RGT Pitch RGT is not in the correct position. (The actual encoder If the encoder presents incorrect values, the encoder Confirm the encoder different value for RGT on the If the encoder presents incorrect values, the encoder has
Position 0 difference value went far from the theoretical value) has trouble or the motor is out of control. encoder screen in the manual function pages. trouble or the motor is out of control. Replace the
motor with encoder attached to it. Perform the unit
position adjustment.

If the encoder value is correct, software bug or the Reinstall/upgrade software


corrupted system program file is the factor.
Poor contact of the encoder extension cable. Replace extension cable Replace extension cable.
TimeOut RGT failed to detect the home sensor signals within the Home sensor has trouble or cable is broken. Confirm if RGT position home sensor works normally If home sensor does not work, replace sensor or sensor
defined time. on the sensor screen in the manual function pages (light cable.
off - red, light on - green)
UCNT-1PCB has trouble. Replace UCNT-1 PCB. Replace UCNT-1 PCB.
Motor is out of control because of overload. Confirm if motor rotates smoothly by hand while the If motor does not rotate smoothly, perform the unit
power is turned off adjustment including gear engagements)
R2 Position H/W R2 is not in the correct position after the position is If the encoder presents incorrect values, the encoder Confirm the encoder different value for RGT on the If the encoder presents incorrect values, the encoder has
defined . (The encoder difference value went far from has trouble or the motor is out of control. encoder screen in the manual function pages. trouble or the motor is out of control. Replace the
the theoretical value) motor with encoder attached to it. Perform the unit
position adjustment.

If the encoder value is correct, software bug or the Reinstall/upgrade software


corrupted system program file is the factor.
Poor contact of the encoder extension cable. Replace extension cable Replace extension cable.

Page8
Displayed Error Code
Unit name Motion Error Error type Contents Revised on October 20, 2006
Unit Motion Origin Contents What the error indicates Possible cause How to Confirm Action to be taken
R1 Position H/W R1 is not in the correct position after the position is If the encoder presents incorrect values, the encoder Confirm the encoder different value for RGT on the If the encoder presents incorrect values, the encoder has
defined . (The encoder difference value went far from has trouble or the motor is out of control. encoder screen in the manual function pages. trouble or the motor is out of control. Replace the
the theoretical value) motor with encoder attached to it. Perform the unit
position adjustment.

If the encoder value is correct, software bug or the Reinstall/upgrade software


corrupted system program file is the factor.
Poor contact of the encoder extension cable. Replace extension cable Replace extension cable.
Illegal W- PC Prog. R1 position is not correctly programmed. There is contradiction between test item, reagent bottle, Confirm if there is no contradiction in the parameter The following actions would help to solve the problem
Item(No) probe washing, cell washing, dilution round parameter. settings. For example, the item which is supposed to be Delete the bottle round and reset a new round.
deleted is still displayed on the screen or a dilution Reinstall software. Resolve contradiction in parameter
bottle is not set even though an auto-rerun has been settings for cell washing, probe washing and dilution.
ordered.

RCT Safety RCT Motor Software has failed to detect signals for stopping the UCNT-1PCB has trouble. Replace UCNT-1 PCB. Replace UCNT-1 PCB.
Rotation Busy motor.

5-phase pulse motor driver has trouble. Replace 5-phase pulse motor driver Replace 5-phase pulse motor driver
Software bug Reinstall software Install/upgrade software
STM-R, STM cannot descend into the cell because STM is not If the encoder presents incorrect values, the encoder Confirm the encoder different value for RCT on the If the encoder presents incorrect values, the encoder has
Down at Cell in the correct RCT position. has trouble or the motor is out of control. encoder screen in the manual function pages. trouble or the motor is out of control. Replace the
motor with encoder attached to it. Perform the unit
position adjustment.

If the encoder value is correct, software bug or the Reinstall/upgrade software


corrupted system program file is the factor.
Poor contact of the encoder extension cable. Replace extension cable Replace extension cable.
RTM-R, RTM cannot descend into the cell because RTM is not If the encoder presents incorrect values, the encoder Confirm the encoder different value for RCT on the If the encoder presents incorrect values, the encoder has
Down at Cell in the correct RCT position. has trouble or the motor is out of control. encoder screen in the manual function pages. trouble or the motor is out of control. Replace the
motor with encoder attached to it. Perform the unit
position adjustment.

If the encoder value is correct, software bug or the Reinstall/upgrade software


corrupted system program file is the factor.
Poor contact of the encoder extension cable. Replace extension cable Replace extension cable.
MU1 Up- RCT cannot rotate because MU1 is not in the correct up Home sensor has trouble or cable is broken. Confirm if MU1-up home sensor works normally on If home sensor does not work, replace sensor or sensor
Sens Error position. the sensor screen in the manual function pages (light cable.
off - red, light on - green)
PMDRV PCB has trouble. Replace PMDRV PCB. Replace PMDRV PCB.
MU2 Up- RCT cannot rotate because MU2 is not in the correct up Home sensor has trouble or cable is broken. Confirm if MU2-up home sensor works normally on If home sensor does not work, replace sensor or sensor
Sens Error position. the sensor screen in the manual function pages (light cable.
off - red, light on - green)
PMDRV PCB has trouble. Replace PMDRV PCB. Replace PMDRV PCB.
CWS Up- RCT cannot rotate because CWS is not in the correct Home sensor has trouble or cable is broken. Confirm if MU2-up home sensor works normally on If home sensor does not work, replace sensor or sensor
Sens.Error up position. the sensor screen in the manual function pages (light cable.
off - red, light on - green)
PMDRV PCB has trouble. Replace PMDRV PCB. Replace PMDRV PCB.
RCT Pitch RCT is not in the correct position. (The encoder If the encoder presents incorrect values, 1) the encoder Confirm the encoder different value for RCT on the If the encoder presents incorrect values, 1) Replace the
Position 0 difference value went far from the theoretical value) has trouble 2) the motor is out of control 3) the timing encoder screen in the manual function pages. motor with the encoder 2) Replace the motor 3)
belt is too loose 4) the ball bearing rotation is in Tighten the timing belt 4) Clean/fix/replace the ball
trouble. bearing
If the encoder values are correct, software bug or Reinstall/upgrade software
corrupted file is the factor
Poor contact of the encoder extension cable. Replace extension cable as a trial Replace extension cable.
TimeOut RCT failed to detect the home sensor signals within the Home sensor has trouble or cable is broken. Confirm if RCT home sensor works normally on the If home sensor does not work, replace sensor or sensor
defined time. sensor screen in the manual function pages (light off - cable.
red, light on - green)
PCB has trouble. Replace PCB. Replace PCB.
Motor is out of control, because of over load. Confirm if motor rotates smoothly by hand while the If motor does not rotate smoothly, perform the unit
power is turned off adjustment including the timing belt, the shielding plate
position and the bearing rotation)

Page9
Displayed Error Code
Unit name Motion Error Error type Contents Revised on October 20, 2006
Unit Motion Origin Contents What the error indicates Possible cause How to Confirm Action to be taken
RCT Temp. Range over RCT Temp. RCT temperature is over 38'C or below 36'C If the displayed temperature is around 20C, the Confirm RCT temperature in temperature maintenance Replace cable/temperature sensor or resolder the pin
(+-1'C) temperature sensor cable is disconnected or poorly screen. and cable.
connected, the sensor is broken.
If the displayed temperature is around 38C, the Confirm RCT temperature in temperature maintenance Open top cover to cool the temperature inside of
temperature inside analyzer is out of control because screen. analyzer.
ventilation does not work properly. Lower the room temperature
Remove other nearby equipment that generates heat.
Make more room behind the instrument.
If the displayed temperature is around 55C, the Confirm RCT temperature in temperature maintenance Replace temperature sensor/cable/MCPU PCB
temperature sensor cable is shorted due to the overflow screen.
problem.

RTM R2 Wash->R- Safety RTM-R Software/PCB has failed to detect signals for stopping UCNT-2 PCB has trouble. Replace UCNT-2 PCB as a trial Replace UCNT-2 PCB.
Rotation Bottle Motor Busy the motor.

5-phase pulse motor driver has trouble. Replace 5-phase pulse motor driver Replace 5-phase pulse motor driver
Software bug Reinstall software Install/upgrade software
RTM-UD RTM cannot rotate because the home position pin is not Home sensor has trouble or cable is broken. Confirm if RTM-UP home sensor works normally on If the home sensor does not work, replace sensor or
Up-Sens.Erro in the correct position (The home sensor pin could be the sensor screen in the manual function pages (light sensor cable.
above the home position) off - red, light on - green)
Control PCB has some trouble. Replace control PCB. Replace control PCB.
MCPU PCB has trouble Replace MCPU PCB.
Motor is out of control, because of over load. Confirm if motor rotates smoothly by hand while the If motor does not rotate smoothly, perform the unit
power is turned off adjustment including the timing belt, the shielding plate
position and the bearing rotation)
RTM-R1 Not RTM does not stop in the correct washing position. If the encoder presents incorrect values, the encoder has Confirm the encoder difference value for RTM on the If encoder data is found wrong, the encoder has trouble
Wash-center (The encoder difference value went far from the trouble or the motor is out of control. encoder screen in the manual function pages or the motor is out of control. Replace the motor with
theoretical value). the encoder attached to it and then perform the unit
position readjustment.

If the encoder present correct values, software bug or Reinstall/upgrade software


some system program file corruption is the cause
TimeOut RTM failed to detect the home sensor signals within the Home sensor has trouble or cable is broken. Confirm if RTM up position home sensor works If home sensor does not work, replace sensor or sensor
defined time. normally on the sensor screen in the manual function cable.
pages (light off - red, light on - green)
PCB has trouble. Replace PCB. Replace PCB.
Motor is out of control, because of over load. Confirm if motor rotates smoothly by hand while the If motor does not rotate smoothly, perform the unit
power is turned off adjustment including the timing belt, the shielding plate
position and the bearing rotation)
R2 R-Bottle- Safety RTM-R Software/PCB has failed to detect signals for stopping UCNT-2 PCB has trouble. Replace UCNT-2 PCB as a trial Replace UCNT-2 PCB.
>R-Cell Motor Busy the motor.

5-phase pulse motor driver has trouble. Replace 5-phase pulse motor driver Replace 5-phase pulse motor driver
Software bug Reinstall software Install/upgrade software
RTM-UD RTM cannot rotate because STM is in an incorrect Home sensor has trouble or cable is broken. Confirm if RTM up home sensor works normally on If the home sensor does not work, replace sensor or
Up-Sens.Erro position (The home sensor pin could be above the home the sensor screen in the manual function pages (light sensor cable.
position) off - red, light on - green)
PCB has trouble. Replace PCB. Replace control PCB.
Motor is out of control, because of over load. Confirm if motor rotates smoothly by hand while the If motor does not rotate smoothly, perform the unit
power is turned off adjustment including the timing belt, the shielding plate
position and the bearing rotation)
RTM-R2 R2 does is not in the correct washing position. (the If the encoder presents incorrect values, the encoder has Confirm the encoder difference value for RGT on the If encoder data is found wrong, the encoder has trouble
Wash-center actual encoder value went far from the theoretical one) trouble or the motor is out of control. encoder screen in the manual function pages or the motor is out of control, replace the motor
(including the encoder) Perform the unit position
readjustment.
If the encoder present correct values, software bug or Reinstall software Reinstall/upgrade software
some system program file corruption is the cause
TimeOut RTM failed to detect the home sensor signals within the Home sensor has trouble or cable is broken. Confirm if RTM up position home sensor works If home sensor does not work, replace sensor or sensor
defined time. normally on the sensor screen in the manual function cable.
pages (light off - red, light on - green)

Page10
Displayed Error Code
RTM failed to detect the home sensor signals within the
Unit name Motion Error Error type Contents defined time. Revised on October 20, 2006
Unit Motion Origin Contents What the error indicates Possible cause How to Confirm Action to be taken
PCB has trouble. Replace PCB. Replace control PCB.
Motor is out of control, because of over load. Confirm if motor rotates smoothly by hand while the If motor does not rotate smoothly, perform the unit
power is turned off adjustment including the timing belt, the shielding plate
position and the bearing rotation)
R1 Wash->D- Safety RTM-R Software has failed to detect signals for stopping the UCNT-2 PCB has trouble. Replace UCNT-2 PCB. Replace UCNT-2 PCB.
Bottle Motor Busy motor.

5-phase pulse motor driver has trouble. Replace 5-phase pulse motor driver Replace 5-phase pulse motor driver
Software bug Reinstall software Install/upgrade software
RTM-UD RTM cannot rotate because STM is in an incorrect Home sensor has trouble or cable is broken. Confirm if RTM up position home sensor works If the home sensor does not work, replace sensor or
Up-Sens.Erro position (The home sensor pin could be above the home normally on the sensor screen in the manual function sensor cable.
position) pages (light off - red, light on - green)
PCB has trouble. Replace PCB. Replace control PCB.
Motor is out of control, because of over load. Confirm if motor rotates smoothly by hand while the If motor does not rotate smoothly, perform the unit
power is turned off adjustment including the timing belt, the shielding plate
position and the bearing rotation)
RTM-R1 Not R1 is not in the correct washing position. (The encoder If the encoder presents incorrect values, the encoder Confirm the encoder different value for RTM on the If the encoder presents incorrect values, the encoder has
Wash-cent difference value went far from the theoretical value) has trouble or the motor is out of control. encoder screen in the manual function pages. trouble or the motor is out of control. Replace the
motor with encoder attached to it. Perform the unit
position adjustment.

If the encoder value is correct, software bug or the Reinstall/upgrade software


corrupted system program file is the factor.
RTM-R2 Not R2 is not in the correct washing position. (The encoder If the encoder presents incorrect values, the encoder Confirm the encoder different value for RTM on the If the encoder presents incorrect values, the encoder has
Wash-trap difference value went far from the theoretical value) has trouble or the motor is out of control. encoder screen in the manual function pages. trouble or the motor is out of control. Replace the
motor with encoder attached to it. Perform the unit
position adjustment.

If the encoder value is correct, software bug or the Reinstall/upgrade software


corrupted system program file is the factor.
TimeOut RTM failed to detect the home sensor signals within the Home sensor has trouble or cable is broken. Confirm if RTM up position home sensor works If home sensor does not work, replace sensor or sensor
defined time. normally on the sensor screen in the manual function cable.
pages (light off - red, light on - green)
PCB has trouble. Replace PCB. Replace PCB.
Motor is out of control because of overload. Confirm if motor rotates smoothly by hand while the If motor does not rotate smoothly, perform the unit
power is turned off adjustment including the timing belt and the shielding
plate position
R1 R-Bottle- Safety RTM-R Software/PCB has failed to detect signals for stopping UCNT-2 PCB has trouble. Replace UCNT-2 PCB as a trial Replace UCNT-2 PCB.
>R-Cell Motor Busy the motor.

5-phase pulse motor driver has trouble. Replace 5-phase pulse motor driver Replace 5-phase pulse motor driver
Software bug Reinstall software Install/upgrade software
RTM-UD RTM cannot rotate because RTM is in an incorrect up Home sensor has trouble or cable is broken. Confirm if RTM up position home sensor works If home sensor does not work, replace sensor or sensor
Up-Sens.Erro position (The home sensor pin could be above the home normally on the sensor screen in the manual function cable.
position) pages (light off - red, light on - green)
PCB has trouble. Replace PCB. Replace control PCB.
Motor is out of control, because of over load. Confirm if motor rotates smoothly by hand while the If motor does not rotate smoothly, perform the unit
power is turned off adjustment including the timing belt and the shielding
plate position)
RTM-R1 Not R1 is not in the correct bottle position. (The encoder If the encoder presents incorrect values, the encoder Confirm the encoder different value for RTM on the If the encoder presents incorrect values, the encoder has
Inside Bo difference value went far from the theoretical value) has trouble or the motor is out of control. encoder screen in the manual function pages. trouble or the motor is out of control. Replace the
motor with encoder attached to it. Perform the unit
position adjustment.

If the encoder value is correct, software bug or the Reinstall/upgrade software


corrupted system program file is the factor.
Poor contact of the encoder extension cable. Replace extension cable Replace extension cable.

Page11
Displayed Error Code
Unit name Motion Error Error type Contents Revised on October 20, 2006
Unit Motion Origin Contents What the error indicates Possible cause How to Confirm Action to be taken
TimeOut RTM failed to detect the home sensor signals within the Home sensor has trouble or cable is broken. Confirm if RTM up position home sensor works If home sensor does not work, replace sensor or sensor
defined time. normally on the sensor screen in the manual function cable.
pages (light off - red, light on - green)
PCB has trouble. Replace PCB. Replace PCB.
Motor is out of control because of overload. Confirm if motor rotates smoothly by hand while the If motor does not rotate smoothly, perform the unit
power is turned off adjustment including the timing belt and the shielding
plate position)
R1 XXX- Safety RTM-R Software/PCB has failed to detect signals for stopping UCNT-2 PCB has trouble. Replace UCNT-2 PCB as a trial Replace UCNT-2 PCB.
>Dil(initial) Motor Busy the motor.

5-phase pulse motor driver has trouble. Replace 5-phase pulse motor driver Replace 5-phase pulse motor driver
Software bug Reinstall software Install/upgrade software
RTM-UD RTM cannot rotate because RTM is in an incorrect up Home sensor has trouble or cable is broken. Confirm if RTM up position home sensor works If home sensor does not work, replace sensor or sensor
Up-Sens.Erro position (The home sensor pin could be above the home normally on the sensor screen in the manual function cable.
position) pages (light off - red, light on - green)
UCNT-1PCB has trouble. Replace UCNT-1 PCB. Replace control PCB.
Motor is out of control, because of over load. Confirm if motor rotates smoothly by hand while the If motor does not rotate smoothly, perform the unit
power is turned off adjustment including the timing belt and the shielding
plate position)
TimeOut RTM failed to detect the home sensor signals within the Home sensor has trouble or cable is broken. Confirm if RTM up position home sensor works If home sensor does not work, replace sensor or sensor
defined time. normally on the sensor screen in the manual function cable.
pages (light off - red, light on - green)
PCB has trouble. Replace PCB. Replace PCB.
Motor is out of control, because of over load. Confirm if motor rotates smoothly by hand while the If motor does not rotate smoothly, perform the unit
power is turned off adjustment including the timing belt and the shielding
plate position)
Safety RTM-R Software has failed to detect signals for stopping the UCNT-2 PCB has trouble. Replace UCNT-2 PCB. Replace UCNT-2 PCB.
Motor Busy motor.
5-phase pulse motor driver has trouble. Replace 5-phase pulse motor driver Replace 5-phase pulse motor driver
Software bug Reinstall software Install/upgrade software
RTM-UD RTM cannot rotate because STM is in an incorrect up Home sensor has trouble or cable is broken. Confirm if RTM up position home sensor works If the home sensor does not work, replace sensor or
Up-Sens.Erro position (The home sensor pin could be above the home normally on the sensor screen in the manual function sensor cable.
position) pages (light off - red, light on - green)
PCB has trouble. Replace PCB. Replace PCB.
Motor is out of control, because of over load. Confirm if motor rotates smoothly by hand while the If motor does not rotate smoothly, perform the unit
power is turned off adjustment including the timing belt and the shielding
plate position)
RTM-R1 Not R1 is not in the correct cell position (The encoder If the encoder presents incorrect values, the encoder Confirm the encoder different value for RTM on the If the encoder presents incorrect values, the encoder has
Cell pos. difference value went far from the theoretical value) has trouble or the motor is out of control. encoder screen in the manual function pages. trouble or the motor is out of control. Replace the
motor with encoder attached to it. Perform the unit
position adjustment.

If the encoder value is correct, software bug or the Reinstall/upgrade software


corrupted system program file is the factor.
Poor contact of the encoder extension cable. Replace extension cable Replace extension cable.
RTM-R2 Not R2 is not in the correct cell position (The encoder If the encoder presents incorrect values, the encoder Confirm the encoder different value for RTM on the If the encoder presents incorrect values, the encoder has
Cell pos. difference value went far from the theoretical value) has trouble or the motor is out of control. encoder screen in the manual function pages. trouble or the motor is out of control. Replace the
motor with encoder attached to it. Perform the unit
position adjustment.

If the encoder value is correct, software bug or the Reinstall/upgrade software


corrupted system program file is the factor.
Poor contact of the encoder extension cable. Replace extension cable Replace extension cable.
TimeOut RTM failed to detect the home sensor signals within the Home sensor has trouble or cable is broken. Confirm if RTM up position home sensor works If home sensor does not work, replace sensor or sensor
defined time. normally on the sensor screen in the manual function cable.
pages (light off - red, light on - green)
PCB has trouble. Replace PCB. Replace PCB.

Page12
RTM failed to detect the home sensor signals within the
Displayed Error Code defined time.
Unit name Motion Error Error type Contents Revised on October 20, 2006
Unit Motion Origin Contents What the error indicates Possible cause How to Confirm Action to be taken
Motor is out of control because of overload. Confirm if motor rotates smoothly by hand while the If motor does not rotate smoothly, perform the unit
power is turned off adjustment including the timing belt and the shielding
plate position)

RTM R1 Down at Safety RTM-UD Software/PCB has failed to detect signals for stopping UCNT-2PCB has trouble. Replace UCNT-2 PCB. Replace UCNT-2 PCB.
Up/Down Bottle Motor Busy the motor.

PMDRV has trouble Replace PMDRV as a trial Replace PMDRV


Software bug or corrupted file is the cause Reinstall software Reinstall/upgrade software
RGT Motor Software/PCB has failed to detect signals for stopping UCNT-2 PCB has trouble. Replace UCNT-2 PCB as a trial Replace UCNT-2 PCB.
Busy the motor.

5-phase pulse motor driver has trouble. Replace 5-phase pulse motor driver Replace 5-phase pulse motor driver
Software bug Reinstall software Install/upgrade software
RTM-R1 Not R1 cannot descend into the bottle because RGT is not If the encoder presents incorrect values, the encoder Confirm the encoder different value for RGT on the If the encoder presents incorrect values, the encoder has
Inside Bo in the correct position. has trouble or the motor is out of control. encoder screen in the manual function pages. trouble or the motor is out of control. Replace the
motor with encoder attached to it. Perform the unit
position adjustment.

If the encoder value is correct, software bug or the Reinstall/upgrade software


corrupted system program file is the factor.
Poor contact of the encoder extension cable. Replace extension cable Replace extension cable.
RGT In RGT is not in the correct position. If the encoder presents incorrect values, the encoder Confirm the encoder different value for RGT on the If the encoder presents incorrect values, the encoder has
Position NG has trouble or the motor is out of control. encoder screen in the manual function pages. trouble or the motor is out of control. Replace the
motor with encoder attached to it. Perform the unit
position adjustment.

If the encoder value is correct, software bug or the Reinstall/upgrade software


corrupted system program file is the factor.
Poor contact of the encoder extension cable. Replace extension cable Replace extension cable.
TimeOut RGT failed to detect the home sensor signals within the Home sensor has trouble or cable is broken. Confirm if RGT home sensor works normally on the If home sensor does not work, replace sensor or sensor
defined time. sensor screen in the manual function pages (light off - cable.
red, light on - green)
PCB has trouble. Replace PCB. Replace PCB.
Motor is out of control, because of over load. Confirm if motor rotates smoothly by hand while the If motor does not rotate smoothly, perform the unit
power is turned off adjustment including gear engagement)
R2 Down at Safety RTM-UD Software has failed to detect signals for stopping the UCNT-2 PCB has trouble. Replace UCNT-2 PCB. Replace UCNT-2 PCB.
Bottle Motor Busy motor.
PMDRV has trouble Replace PMDRV as a trial Replace PMDRV
Software bug or broken file. Reinstall software Reinstall/upgrade software
RGT Motor Software/PCB has failed to detect signals for stopping UCNT-2 PCB has trouble. Replace UCNT-2 PCB as a trial Replace UCNT-2 PCB.
Busy the motor.

5-phase pulse motor driver has trouble. Replace 5-phase pulse motor driver Replace 5-phase pulse motor driver
Software bug Reinstall software Install/upgrade software
RTM-R2 R2 cannot descend because R2 is not in the correct If the encoder presents incorrect values, the encoder has Confirm the encoder difference value for RTM on the If encoder data is found wrong, the encoder has trouble
Wash-cent position. trouble or the motor is out of control. encoder screen in the manual function pages or the motor is out of control. Replace the motor with
the encoder attached to it and then perform the unit
position readjustment.

If the encoder present correct values, software bug or Reinstall/upgrade software


some system program file corruption is the cause
RGT Out RGT is not in the correct position. If the encoder presents incorrect values, the encoder Confirm the encoder different value for RGT on the If the encoder presents incorrect values, the encoder has
Position NG has trouble or the motor is out of control. encoder screen in the manual function pages. trouble or the motor is out of control. Replace the
motor with encoder attached to it. Perform the unit
position adjustment.

If the encoder values are correct, software bug or Reinstall/upgrade software


corrupted file is the factor
Poor contact of the encoder extension cable. Replace extension cable as a trial Replace extension cable.

Page13
Displayed Error Code
Unit name Motion Error Error type Contents Revised on October 20, 2006
Unit Motion Origin Contents What the error indicates Possible cause How to Confirm Action to be taken
TimeOut RGT failed to detect the home sensor signals within the Home sensor has trouble or cable is broken. Confirm if RGT home sensor works normally on the If home sensor does not work, replace sensor or sensor
defined time. sensor screen in the manual function pages (light off - cable.
red, light on - green)
PCB has trouble. Replace PCB. Replace PCB.
Motor is out of control, because of over load. Confirm if motor rotates smoothly by hand while the If motor does not rotate smoothly, perform the unit
power is turned off adjustment including gear engagement)
Other Safety RTM-UD Software has failed to detect signals for stopping the UCNT-2 PCB has trouble. Replace UCNT-2 PCB. Replace UCNT-2 PCB.
Motion Motor Busy motor.

PMDRV has trouble Replace PMDRV as a trial Replace PMDRV


Software bug or broken file. Reinstall software as a trial Reinstall/upgrade software
RGT Motor Software/PCB has failed to detect signals for stopping UCNT-2 PCB has trouble. Replace UCNT-2 PCB as a trial Replace UCNT-2 PCB.
Busy the motor.

5-phase pulse motor driver has trouble. Replace 5-phase pulse motor driver as a trial Replace 5-phase pulse motor driver
Software bug Reinstall software as a trial Install/upgrade software
RCT Motor Software/PCB has failed to detect signals for stopping UCNT-1PCB has trouble. Replace UCNT-1 PCB as a trial Replace UCNT-1 PCB.
Busy the motor.

5-phase pulse motor driver has trouble. Replace 5-phase pulse motor driver as a trial Replace 5-phase pulse motor driver
Software bug Reinstall software as a trial Install/upgrade software
RTM-R, Cell RTM is not in the correct cell position. If the encoder presents incorrect values, the encoder Confirm the encoder different value for RTM on the If the encoder presents incorrect values, the encoder has
pos. has trouble or the motor is out of control. encoder screen in the manual function pages. trouble or the motor is out of control. Replace the
motor with encoder attached to it. Perform the unit
position adjustment.

If the encoder values are correct, software bug or Reinstall/upgrade software


corrupted file is the factor
Poor contact of the encoder extension cable. Replace extension cable as a trial Replace extension cable.
TimeOut RTM failed to detect the home sensor signals within the Home sensor has trouble or cable is broken. Confirm if RTM home sensor works normally on the If home sensor does not work, replace sensor or sensor
defined time. sensor screen in the manual function pages (light off - cable.
red, light on - green)
PCB has trouble. Replace PCB. Replace PCB.
Motor is out of control, because of over load. Confirm if motor rotates smoothly by hand while the If motor does not rotate smoothly, perform the unit
power is turned off adjustment including the timing belt and the shielding
plate position.
Short Short S/R First reagent is short Level sensor cable is broken Replace the cable/re-soldering the connector
Conductivity test by circuit tester.
Reagent-1
The fixing nut is loosen/missing Check by eye-sight and touch by finger if it loosen. Fix the nut.
R1 probe is contaminated Confirm if contact point between fixing nut and Polish contact area with a sheet of fine sand paper.
probe is dirty by eye.
The sensing level is not appropriate to the cup type Adjust/change the sensing level Adjust/change the sensing level
RLS PCB is in trouble Replace RLS PCB. Replace RLS
Visually examine conditions of terminals and
Malfunction caused by water leakage. connectors Replace Teflon tube.
Software trouble Restart program Reinstall software
Short Short S/R Second reagent is short Level sensor cable is broken Replace the cable/re-soldering the connector
Conductivity test by circuit tester.
Reagent-2
The fixing nut is loosen/missing Check by eye-sight and touch by finger if it loosen. Fix the nut.
R1 probe is contaminated Confirm if contact point between fixing nut and Polish contact area with a sheet of fine sand paper.
probe is dirty by eye.
The sensing level is not appropriate to the cup type Adjust/change the sensing level Adjust/change the sensing level
RLS PCB is in trouble Replace RLS PCB. Replace RLS
Visually examine conditions of terminals and
Malfunction caused by water leakage. connectors Replace Teflon tube.
Software trouble Restart program Reinstall software

MP Motor Safety MP Motor Software has failed to detect signals for stopping the UCNT-1PCB has trouble. Replace UCNT-1 PCB. Replace UCNT-1 PCB.
Busy motor.

Page14
Displayed Error Code
Unit name Motion Error Error type Contents Software has failed to detect signals for stopping the Revised on October 20, 2006
Unit Motion Origin Contents motor. What the error indicates Possible cause How to Confirm Action to be taken
Software bug Reinstall software Install/upgrade software
TimeOut MP failed to detect the home sensor signals within the Home sensor has trouble or cable is broken. Confirm if MP home sensor works normally on the If home sensor does not work, replace sensor or sensor
defined time. sensor screen in the manual function pages (light off - cable.
red, light on - green)
UCNT-1PCB has trouble. Replace UCNT-1 PCB. Replace UCNT-1 PCB.
Motor is out of control because of overload. Confirm if motor rotates smoothly by hand while the If motor does not rotate smoothly, perform the unit
power is turned off adjustment )

MU#1 Safety MU1 Motor Software has failed to detect signals for stopping the UCNT-2 PCB has trouble. Replace UCNT-2 PCB. Replace UCNT-2 PCB.
Up/Down Busy motor.

Software bug or broken file. Reinstall software as a trial Reinstall/upgrade software


RCT Motor Software has failed to detect signals for stopping the UCNT-2 PCB has trouble. Replace PCB. Replace PCB.
Busy motor.
5-phase pulse motor driver has trouble. Replace 5-phase pulse motor driver Replace 5-phase pulse motor driver
Software bug Reinstall software Install/upgrade software
RCT Pitch MU1 cannot descend into the cell because RCT is not If the encoder presents incorrect values, the encoder Confirm the encoder different value for RCT on the If the encoder presents incorrect values, the encoder has
Position 0 in the correct position. has trouble or the motor is out of control. encoder screen in the manual function pages. trouble or the motor is out of control. Replace the
motor with encoder attached to it. Perform the unit
position adjustment.

If the encoder values are correct, software bug or Reinstall/upgrade software


corrupted file is the factor
Poor contact of the encoder extension cable. Replace extension cable as a trial Replace extension cable.
TimeOut MU1 failed to detect the home sensor signals within the Home sensor has trouble or cable is broken. Confirm if MU1 home sensor works normally on the If home sensor does not work, replace sensor or sensor
defined time. sensor screen in the manual function pages (light off - cable.
red, light on - green)
PCB has trouble. Replace PCB. Replace PCB.
Motor is out of control, because of over load. Confirm if motor rotates smoothly by hand while the If motor does not rotate smoothly, perform the unit
power is turned off adjustment

MU#2 Safety MU2 Motor Software has failed to detect signals for stopping the UCNT-2 PCB has trouble. Replace UCNT-2 PCB. Replace UCNT-2 PCB.
Up/Down Busy motor.

Software bug or broken file. Reinstall software as a trial Reinstall/upgrade software


RCT Motor Software has failed to detect signals for stopping the UCNT-2 PCB has trouble. Replace PCB. Replace PCB.
Busy motor.
5-phase pulse motor driver has trouble. Replace 5-phase pulse motor driver Replace 5-phase pulse motor driver
Software bug Reinstall software Install/upgrade software
RCT Pitch MU2 cannot descend into the cell because RCT is not If the encoder presents incorrect values, the encoder Confirm the encoder different value for RCT on the If the encoder presents incorrect values, the encoder has
Position 0 in the correct position. has trouble or the motor is out of control. encoder screen in the manual function pages. trouble or the motor is out of control. Replace the
motor with encoder attached to it. Perform the unit
position adjustment.

If the encoder values are correct, software bug or Reinstall/upgrade software


corrupted file is the factor
Poor contact of the encoder extension cable. Replace extension cable as a trial Replace extension cable.
TimeOut MU2 failed to detect the home sensor signals within the Home sensor has trouble or cable is broken. Confirm if MU2 home sensor works normally on the If home sensor does not work, replace sensor or sensor
defined time. sensor screen in the manual function pages (light off - cable.
red, light on - green)
PCB has trouble. Replace PCB. Replace PCB.
Motor is out of control, because of over load. Confirm if motor rotates smoothly by hand while the If motor does not rotate smoothly, perform the unit
power is turned off adjustment

SP#1 Safety SP1 Motor Software has failed to detect signals for stopping the UCNT-1PCB has trouble. Replace UCNT-1 PCB. Replace UCNT-1 PCB.
Push/Pull Busy motor.

PMDRV PCB has trouble. Replace PMDRV PCB Replace PMDRV PCB
Software bug Reinstall software Install/upgrade software

Page15
Displayed Error Code
Unit name Motion Error Error type Contents Revised on October 20, 2006
Unit Motion Origin Contents What the error indicates Possible cause How to Confirm Action to be taken
TimeOut SP#1 failed to detect the home sensor signal within the If the photo sensor does not work, the sensor is broken Confirm if SP#1 home sensor works normally on the If home sensor does not work, replace sensor or sensor
defined time. or cable is disconnected. sensor screen in the manual function pages (light off - cable.
red, light on - green)
If the sensor normally works, UCNT-1 is in trouble. Replace UCNT-1. Replace UCNT-1.
Motor is out of control because of overload. Confirm if motor rotates smoothly by hand while the If motor does not rotate smoothly by hand, take the
power is turned off. actions including plunger adjustment and lubrication
H/W SP1 is not at the home position Motor is our of control due to overload because outlet Visually check Take actions including cleaning the trough and tubes,
of the trough is blocked/tube is pressed or applying lubrication.
twisted/gasket is worn out.
Home sensor is in trouble or cable is broken. Confirm if SP#1 home sensor works normally on the If home sensor does not work, replace sensor or sensor
sensor screen in the manual function pages (light off - cable.
red, light on - green)
Motor itself has trouble. Check by manual operation. Replace Motor
UCNT-1is in trouble. Replace UCNT-1as a trial Replace UCNT-1

SP#2 Safety SP2 Motor Software failed to detect signals for stopping the motor. UCNT-1PCB is in trouble. Replace UCNT-1 PCB. Replace UCNT-1 PCB.
Push/Pull Busy
PMDRV PCB is in trouble. Replace PMDRV PCB Replace PMDRV PCB
Software bug Reinstall software Install/upgrade software
TimeOut SP#2 failed to detect the home sensor signal within the If the photo sensor does not work, the sensor is broken Confirm if SP#2 home sensor works normally on the If home sensor does not work, replace sensor or sensor
defined time. or cable is cut off sensor screen by using the manual functions (light off - cable.
red, light on - green)
If the sensor works normally, UCNT-1is in trouble. Replace UCNT-1. Replace UCNT-1.
Motor is out of control, because of overload. Confirm if motor rotates smoothly by hand while the If not, take the actions including replacement of photo
power is turned off. sensor, sensor cable or U-packing.
H/W Unit is not at home position. Motor is overloaded or out of control because sample Visually check Clean sample probe by passing nylon wire through the
probe is clogged/tube is twisted or pressed/Teflon tube probe, exchange to a new gasket, grease up, correct
is blocked. tubing or clean Teflon tube.
Home sensor is in trouble. Confirm if SP#2 photo sensor works normally on the Replace photo sensor
sensor screen in the manual function pages (light off -
red, light on - green)
Motor is in trouble. Visually check if the motor normally runs by using If Motor did not work well, replace it.
manual functions

UCNT-1is in trouble. Replace UCNT-1. Replace UCNT-1.

RP#1 Safety RP1 Motor Software has failed to detect signals for stopping the UCNT-2 is in trouble. Replace UCNT-2 Replace UCNT-2
Push/Pull Busy motor.
PMDRV PCB is in trouble. Replace PMDRV PCB. PMDRV PCB replacement.
Software bug Reinstall software. Reinstall/upgrade software
TimeOut RP#1 failed to detect the home sensor signal within the If the photo sensor works normally, the sensor is in Confirm if  RP#1 home sensor works normally in If home sensor does not work, replace sensor or sensor
defined time. trouble or cable is disconnected sensor screen of manual operation screen. cable.
If the photo sensor work normally, UCNT-2 is in Replace UCNT-2 as a trial Replace UCNT-2.
trouble.
Motor is out of control, because of over load. Confirm if motor rotates smoothly by hand, under If motor rotates smoothly by hand, take the following
power off. actions: Unit re-adjustment, plunger alignment and
grease up.
H/W RP#1 is not at home position. Motor is out of control due to overload because R1 Visually check possible factors. Clean R1 probe by passing nylon wire through the
probe is clogged/tube is twisted or pressed down/Teflon probe/correct tubing/replace gasket/clean and grease up
tube is blocked the motor lead/clean the inside of Teflon tube.
Home sensor is in trouble. Confirm if RP#1 home sensor works normally on the Replace the sensor.
sensor screen in the manual function screen (light off -
red, light on - green)
Motor is in trouble. Confirm the motor normally runs by using manual If not, replace the motor.
functions
UCNT-2 is in trouble. Replace UCNT-2 as a trial Replace UCNT-2

Page16
Displayed Error Code
Unit name Motion Error Error type Contents Revised on October 20, 2006
Unit Motion Origin Contents What the error indicates Possible cause How to Confirm Action to be taken
RP#2 Safety RP2 Motor Software failed to detect the signal for stopping the UCNT-2 is in trouble Replace UCNT-2 as a trial Replace UCNT-2
Push/Pull Busy motor

PMDRV PCB is in trouble. Replace PMDRV PCB as a trial. Replace PMDRV PCB
Software bug Reinstall software Reinstall/upgrade software
TimeOut RP#2 failed to detect the home sensor signal within the If the photo sensor does not work, the sensor is broken Confirm if RP#2 home sensor works normally on the If home sensor does not work, replace sensor or sensor
defined time. or cable is disconnected. sensor screen by using the manual functions (light off - cable.
red, light on - green)
UCNT-2 is in trouble. Replace UCNT-2 as a trial Replace UCNT-2
Motor is out of control, because of overload. Confirm if motor rotates smoothly by hand while the If not, take the actions including replacement of photo
power is turned off. sensor, sensor cable or U-packing.
H/W RP#2 is not at home position. Motor is out of control due to overload because R2 Visually check possible factors Clean R2 probe by passing nylon wire through the
probe is clogged/tube is twisted or pressed down/Teflon probe/correct tubing/replace gasket/clean and grease up
tube is blocked the motor lead/clean the inside of Teflon tube.
Photo sensor is in trouble. Confirm if RP#2 home sensor works normally on the Replace the sensor.
sensor screen by using the manual functions (light off -
red, light on - green)
Motor is in trouble. Confirm the motor normally runs by using manual Replace the motor
functions
UCNT-2 is in trouble. Replace UCNT-2 as a trial Replace UCNT-2

CWS Safety CWS Motor Software has failed to detect the signals for stopping UCNT-2 is in trouble. Replace UCNT-2 as a trial Replace UCNT-2
Up/Down Busy the motor.

5-phase pulse motor driver is in trouble. 5-phase pulse motor driver replacement. 5-phase pulse motor driver replacement.
Software bug Reinstall software. Reinstall/upgrade software.
RCT Motor Software has failed to detect the signals for stopping UCNT-1 is in trouble. Replace UCNT-1 as a trial Replace UCNT-1
Busy the motor.

5-phase pulse motor driver is in trouble. 5-phase pulse motor driver replacement. 5-phase pulse motor driver replacement.
Software bug Reinstall software. Reinstall/upgrade software.
RCT Pitch RCT is not in the correct position. If the encoder presents incorrect values, the encoder is Check the encoder different value for RCT on the If the encoder presents incorrect values, replace the
Position 0 in trouble or the motor is out of control. encoder screen. motor with encoder attached to it. Adjust/correct the
unit position.
If the encoder values are correct, software bug or Reinstall/upgrade software
corrupted file is the factor
Poor contact/incomplete connection of the extension Correct/replace the cable Correct/replace the cable
cables for encoder.
TimeOut CWS failed to detect the home position signal within Photo sensor is in trouble or the cable is disconnected. Confirm if CWS home sensor works normally on the If the sensor does not work, replace photo sensor or
the defined time. sensor monitor screen. sensor cable.
UCNT-2 is in trouble. Replace UCNT-2 as a trial Replace UCNT-2.
The motor is out of control because of overload.. Confirm if the motor rotates smoothly by hand while If the motor does not rotate smoothly, adjust/correct the
the power is off. timing belt. If not, clean the sensor.
H/W CWS was not in the correct home position. Photo sensor is in trouble or the cable is disconnected. Confirm if CWS home sensor works normally on the If the sensor does not work, replace photo sensor or
sensor monitor screen. sensor cable.
UCNT-2 is in trouble. Replace UCNT-2 as a trial Replace UCNT-2.
The motor is out of control because of overload.. Confirm if the motor rotates smoothly by hand while If the motor does not rotate smoothly, adjust/correct the
the power is off. timing belt. If not, clean the sensor.

PWP Safety PWP Motor Software has failed to detect signals for stopping the UCNT-2 PCB has trouble. Replace PCB. Replace PCB.
Rotation Busy motor.
5-phase pulse motor driver has trouble. Replace 5-phase pulse motor driver Replace 5-phase pulse motor driver
Software bug Reinstall software Install/upgrade software
TimeOut PWP failed to detect the home position signal within If the sensor does not work normally, the sensor is in Confirm if  PWP home sensor works normally on the If home sensor does not work, replace sensor or sensor
the defined time. trouble or the sensor cable is disconnected. sensor monitoring screen. cable.
If the sensor itself works normally, UCNT-2 is in Replace UCNT-2 as a trail Replace UCNT-2
trouble.
Motor is out of control because of overload Confirm if motor rotates smoothly by hand, under If motor rotates smoothly by hand, do the following
power off. actions: Unit readjustment, plunger alignment and
grease up.

Page17
Displayed Error Code
Unit name Motion Error Error type Contents Revised on October 20, 2006
Unit Motion Origin Contents What the error indicates Possible cause How to Confirm Action to be taken
H/W Unit is not in the correct home position. Motor is out of control due to overload because the Visually check possible factors. Clear blockage in the outlet of trough with SUS
outlet of the trough is blocked/tube is pressed or wire/correct tubing/replace check valves and U-
twisted/check valve is worn out. gasket/grease up.
Home sensor is in trouble or cable is broken. Confirm if PWP home sensor works normally on the Replace the sensor/cable
sensor monitoring screen (light off - red, light on -
Motor is in trouble. green) check the motor by using manual functions.
Visually Replace the motor
UCNT-2 is in trouble. Replace UCNT-2 as a trail Replace UCNT-2

CWP TimeOut CWP failed to detect the home position signal within The photo sensor is in trouble or the sensor cable is Confirm if CWP home sensor works normally on the If the sensor does not work, replace the sensor/sensor
Rotation the defined time. disconnected. sensor monitoring screen. cable.
The drive gear is loose. Visually confirm if the bevel gear on the motor shaft If not, tighten the gear against the shaft.
rotates together with the crankshaft.
The stop sensor is in trouble. Confirm if CWP stop sensor works normally on the If the stop sensor does not work, replace the sensor or
sensor monitoring screen. sensor cable.

Printer Error Printer Paper End Printer paper sensor failed to detect paper. No paper is set. Confirm if paper is set.

Printer I/F PCB is in trouble Replace printer I/F PCB as a trial.


Printer main body is in trouble. Replace the printer main body.
The connector is loose. Confirm connection between printer body and printer
Head Up Platen lever is up. Platen lever is up. I/F.
Confirm platen lever is down.
Printer I/F PCB is in trouble. Replace printer I/F PCB.
Printer main body is in trouble. Replace printer main body.
Cable is disconnected or connected in an improper way check connections between printer body and printer I/F
board.
Hard Ware Printer alarm is detected. Printer I/F PCB is in trouble. Replace printer I/F PCB.
Printer body is in trouble. Replace printer body.
Cable is disconnected or connected in an improper way Confirm connection between printer body and printer
MCPU PCB is in trouble. I/F.
Replace MCPU PCB.

Water S/D Water tank Tank F/E The float switch of the water reservoir is ON. No water is in the water reservoir Check the water reservoir Refill the reservoir with the water.
Empty
A wire is shorted to the shield of the cable. Disconnect all 5 cables from the supply/drain panel and Cut off the wire that has been shorted
reconnect one by one until identifying which cable
raises the error. Check the wires of the cable raising the
error.
Float switch is broken. Confirm if the switch stays ON when the float switch is If so, replace the float switch.
turned upside-down/if the error is disappeared when the
error-indicated-cable is disconnected from the
supply/drain panel.

ALK Btl Tank F/E The float switch of the alkaline cleaning solution is No alkaline cleaning solution is in the reservoir Check the reservoir Refill the reservoir with the alkaline cleaning solution.
ON. A wire is shorted to the shield of the cable. Disconnect all 5 cables from the supply/drain panel and Cut off the wire that has been shorted
reconnect one by one until identifying which cable
raises the error. Check the wires of the cable raising the
error.
Float switch is broken. Confirm if the switch stays ON when the float switch is If so, replace the float switch.
turned upside-down/if the error is disappeared when the
error-indicated-cable is disconnected from the
supply/drain panel.

ACID Btl Tank F/E The float switch of the acid cleaning solution is ON. No acid cleaning solution is in the reservoir Check the reservoir Refill the reservoir with the acid cleaning solution.
Empty
A wire is shorted to the shield of the cable. Disconnect all 5 cables from the supply/drain panel and Cut off the wire that has been shorted
reconnect one by one until identifying which cable
raises the error. Check the wires of the cable raising the
error.
Float switch is broken. Confirm if the switch stays ON when the float switch is If so, replace the float switch.
turned upside-down/if the error is disappeared when the
error-indicated-cable is disconnected from the
supply/drain panel.

Page18
Displayed Error Code
Unit name Motion Error Error type Contents Revised on October 20, 2006
Unit Motion Origin Contents What the error indicates Possible cause How to Confirm Action to be taken
Drain Tank Tank F/E The float switch of the waste reservoir is ON. The reservoir is full of the waste. Check the reservoir Empty the reservoir
Full
A wire is shorted to the shield of the cable. Disconnect all 5 cables from the supply/drain panel and Cut off the wire that has been shorted
reconnect one by one until identifying which cable
raises the error. Check the wires of the cable raising the
error.
Float switch is broken. Confirm if the switch stays ON when the float switch is If so, replace the float switch.
turned upright/if the error is disappeared when the
error-indicated-cable is disconnected from the
supply/drain panel.

Separate Tank F/E The float switch of the separate collection reservoir is The reservoir is full of the waste. Check the reservoir Empty the reservoir
Tank Full ON.
A wire is shorted to the shield of the cable. Disconnect all 5 cables from the supply/drain panel and Cut off the wire that has been shorted
reconnect one by one until identifying which cable
raises the error. Check the wires of the cable raising the
error.
Float switch is broken. Confirm if the switch stays ON when the float switch is If so, replace the float switch.
turned upright/if the error is disappeared when the
error-indicated-cable is disconnected from the
supply/drain panel.
Software Ab.Order(No Miss Op. The system program has not received the round There is inconsistency in the bottle round information Restart both analyzer and the computer Restart both analyzer and the computer
of Item) information between the program and the analyzer. An
operator/user could fail to save the bottle round
information after he/she adds or deletes a bottle round.

Item information error: channel Open the Round screen and press "Save" Open the Round screen and press "Save"
Item information error: non-registered item number. Reinstall software Reinstall software
Item information error: item number.
Comm.Buffe PC Prog. It is a command message indicating a error of the
r Full incoming buffer.
Illegal W- Miss Op. The item number for the probe cleaning solution is Although the probe wash program is run, a cleaning Confirm if there is no inconsistency in the settings Change/correct the setting that has created a conflict.
Item(No) wrong. solution has not registered in the bottle parameter. between on the probe wash screen and the bottle
parameter
the Round information has not been transferred to Save the round screen again. Save the round screen again.
analyzer properly.
Software bug or broken file. Reinstall software Reinstall/upgrade software.
Illegal W- Miss Op. The position for R1/R2 is wrong. Although the probe wash program is run, a cleaning Confirm if there is no inconsistency in the settings Change/correct the setting that has created a conflict.
Item(Btl) solution has not registered in the bottle parameter. between on the probe wash screen and the bottle
parameter
The round information has not be transferred to Save the round screen again. Save the round screen again.
analyzer properly.
Software bug or broken file. Reinstall software Reinstall/upgrade software.
Illegal Key Miss Op. ID reading is impossible because the status is not ready. Status is not ready. Click "Ready" Click "Ready"
[READY]
Software bug or broken file. Restart both analyzer and the computer Reinstall/upgrade software.
Que-Over PC Prog. Item buffer is full Software bug or broken file. Reinstall software Reinstall/upgrade software.
(Item Sel)
Item buffer error. Software bug or broken file. Reinstall software Reinstall/upgrade software.
Prog error S/W(Prog) Illegal function number is registered. Software bug or broken file. Reinstall software Reinstall/upgrade software.
(pos=0)
Prog error DET Comm. No response from detector. SCPU PCB is in trouble. Replace SCPU PCB as a trial Replace SCPU
(overflow)
Poor contact of SCPU PCB
Detector is in trouble
MCPU PCB is in trouble. Replace MCPU as a trial Replace MCPU

Page19
Update

Page20
Update

11/21/2006

Page21
24i Troubleshooting by Trouble Case Tokyo Boeki Machinery Ltd.

Revised: July 15, 2005

Classification Phenomena/Situation Possible cause How to identify the cause . Action to be taken

Power supply Main switch/system Main fuse is burn-out. Visually check main fuse. Main fuse is located at primary side of insulation Plug off and check AC line shortage, SSRAC PCB trouble. Ask the operator
switch are inactive. transformer. if he/she did something to cause a main fuse burn-out. such as dropped a
Please ask the user to metal piece inside of analyzer or spill the water over analyzer. After
wait for the instruction identifying the cause, taking a recovery action. Then replace a fuse. Caution:
while leaving the power use only time lag AC250V 6.3A fuse. .
off.
system fuse is burn-out. Visually check system fuse. System fuse is located at secondary side of Plug off and check AC line shortage, SSRAC PCB trouble. Ask the operator
insulation transformer. if he/she did something to cause a main fuse burn-out such as dropped a metal
piece inside of analyzer or spilled the water over the analyzer. After
identifying the cause, taking a recovery action. Then replace a fuse. Caution:
use only time lag AC250V 5A fuse.
AC power supply cable is not firmly inserted. Check power supply cable is plugged in. Plug in the outlet where power is supplied.
No power supply at receptacle. Check AC power voltage at receptacle by circuit tester. Select active receptacle and use it.

Ready "Ready" button remains Caused by emergency stop. Refer to the separate trouble shooting. sheet Refer to the separate trouble shooting sheet.
inactive
A motor (up/down or rotation) does not excite due to a fuse Check all fuses related to all motors. Identity a cause to a fuse burn-out and then replace the fuse.
burn-out.
Communication cable (RS-232C) is not firmly connected. Check communication cable is firmly connected. Firmly connect the communication cable.

Temperature Warm-up is not RCT temperature sensor trouble. Examine the RCT temperature at the temperature screen of manual function. Temperature sensor replacement.
MCPU PCB trouble Trial replacement of MCPU PCB MCPU PCB replacement.
Slip-ring trouble. Check electric conductivity for slip-ring. Slip-ring replacement.
Some wire/pin cable is not firmly connected. . Remove and reconnect the connector. Fix the joint between connector pin and wire/solder between connector pin
and wire/firm an contacting point of connector pin and wire with a precise
driver.
Software trouble. Reinstall software Reinstall software/install the latest version.
Environmental condition is out of specification. (Too high Confirm the room temperature, which should be below 30℃ If the room temperature is over 30℃, lower it with an air conditioning or
room temperature) move the analyzer to a cooler room.
+12 volt line/ground shorted due to electric insulation Measure a voltage of the light source by circuit tester. The target is around 11.5 V. Replace the Mother board /put insulating tapes on the mother board.
failure of the mother board.

RCT heater failure. Trial replacement of RCT unit. RCT unit replacement.

Communication The program is not down RS-232C cable is not connected. Confirm RS-232C is connected. Firmly connect RS-233C cable.
loaded
Software trouble. Reinstall software Reinstall software
PC failure. PC trial replacement. Replace PC.
Poor soldering for RS-232C connector. (Prestige24i side) Confirm the soldered part is firmly fixed. Resolder the improper joint part.
Improper communication port setting. Confirm t2024.com.ini file is properly programmed for communication. Set t2025.com.ini file according to the specifications for communication and
restart PC.

Auto-Gain AUTO GAIN does not Bulb cloudiness due to a failure of gas tight inside a lamp Visually check the condition of a lamp while the light is off. Lamp replacement.
complete (an error occurs
before completing)
Unclean condenser lens in the lamp house. Clean condenser lens lamp side by KIM WIPE paper. Clean lens and the lamp house.
An unclean cell was used for gain adjustment. Visually confirm No. 50 cell is clear. Perform the gain adjustment with a new cell again.
MCPU PCB failure or poor adjustment. MCPU PCB trial replacement. MCPU PCB replacement.
+12 volt line/ground shorted due to poor electric insulation Measure a voltage of the light source by circuit tester. The target is around 11.5 V. Replace the Mother board /put insulating tapes on the mother board.
on the mother board.
Page 22
Classification Phenomena/Situation Possible cause How to identify the cause . Action to be taken

Result Poor results for all items A filter for water supply is clogged. Confirm that no air bubble is in SP nor RP. Replace a water supply filter.
some water supply tube is twisted. Visually check no air/bubbles inside SP/RP. Replace a water supply tube/Cut off a twisted part and reconnect it.
A gasket of SP/RP is worn-out. Confirm no air/water leakage in SP and RP plunger through a gasket. Replace a SP/RP U-gasket.
The degasser is clogged. Bypass the degasser/ replace the degasser as a trial. Replace a degasser.
Reagent carryover in the mixing procedure Confirm if a rubber gasket is clean or the mixing nozzle is not clogged. Clean inside the mixing nozzle/replace by a thinner tube to produce a proper
air pressure.
The reagent prove is contaminated. Perform a reagent carry over test/consult a reagent maker Clean mixing air nozzle.
Reagent carryover through reagent probe. Run a reagent carryover test. Try a different probe cleaning program/Change the test run order/Consult the
reagent maker.
Reagent carryover in a reaction cell. Run a carryover test for reaction cells. Try a different cell washing program/Use different reagents/Consult the
reagent maker.
Mistake in a reagent setting. Confirm the reagent bottles are set as programmed.. Place reagent bottles in the order as programmed.
A calibration curve is not properly created. Confirm the absorbance data at the calibration screen. Compare the current Recreate a calibration curve.
absorbance data to the previous ones.
The sample probe did not aspirate samples properly due to Insert nylon wire in the sample probe and clean the inside. Insert a nylon wire into the sample probe to clean the inside.
its blockage.
Mistake in a setting position for a standard sample Confirm if a standard is positioned as specified at the calibration screen. Recreate a calibration curve.
A lamp burned out. Visually check if lamp is on. Replace a lamp
Incomplete drainage out of reaction cells due to a nozzle Visually Check if the cell washing waste is normally drained. Insert a nylon wire into the cell washing drain nozzle to clean inside/ Replace
blockage. a flap valve of DP1.
Imprecise sample volume due to a defected solenoid valve Trial replacement of solenoid valve (EV1) Replace the solenoid valve (EV1)
(EV1).
Imprecise sample volume due to a defected solenoid valve Trial replacement of solenoid valve (EV2) Replace the solenoid valve (EV2)
(EV2).
Imprecise sample volume due to a defected solenoid valve Trial replacement of solenoid valve (EV3) Replace the solenoid valve (EV3)
(EV3).
The reagent/sample prove is not washed properly and Trial replacement of solenoid valve (EV4) Replace the solenoid valve (EV4)
contaminated due to a defected solenoid valve (EV4).
Imprecise sample volume due to improper dispense caused Trial replacement of solenoid valve (EV5) Replace the solenoid valve (EV5)
by a defected solenoid valve. (EV5).
Imprecise sample volume due to a water leakage caused by Trial replacement of solenoid valve (EV6) Replace the solenoid valve (EV6)
a defected solenoid valve (EV6).
Poor sample aspiration due to a loose set screw of a sample Unscrew the set screw for the sample nozzle and tighten it enough again. Remake a flange of the Teflon tube/Replace a Teflon tube.
probe.
Poor reagent aspiration due to a loose set screw of the Unscrew the set screw for the reagent nozzle and tighten it enough again.. Remake a flange of the Teflon tube/Replace a Teflon tube.
reagent probe.

Page 23
Classification Phenomena/Situation Possible cause How to identify the cause . Action to be taken

Result Poor result of a specific A wrong standard sample is used for calibration. Examine an Abs. for the standard sample at the calibration screen and recreate a Recreate a calibration curve/run a new standard to create a new calibration
item. new calibration curve if necessary. curve if necessary
the standard was placed in a wrong position. Run the standard again and compare a result to the previous one. Place a standard in an correct position and create a new calibration curve.
A poor quality of the standard sample. Run a different (new) standard to create a new calibration curve. Run a new standard to recreate a calibration curve.
A wrong concentration was programmed for the standard Confirm the concentration for the standard is the same percentage as programmed Reprogram item parameters suitable to the concentration of the standard
sample at the item parameter screen. at the item parameter page sample and run the standard again.
A reagent is mispositioned. Confirm that the reagent bottles are positioned as programmed at the reagent Correctly position reagent bottles.
Degradation of reagent (especial Ca) bottle
Checkscreen.
if the reagent tray cooling system normally works.(A failed cooling Replace a failure peltier by a new one if necessary.
function facilitates to degrade reagents, especially for enzyme-test items)
Check a reagent shelf life. It is expired, replace by a new reagent.
Degration of the light source (especially affects enzyme- Examine if the reaction curve has multi-waves/a noise  If so, replace a lamp.
test items)
Poor quality of the deionized water (especially affects Ca Examine the electric conductivity of the deionizing device. It should be less than Replace a filter of the deionizing device if necessary
and IP) 1μs/cm at the meter display/the green light should be on at the LED display
The blocked degasser/an improper dropping of the washing Visually check if the washing water drops at an excessive degree/an air bubble is Replace the degasser if necessary
water/air in SP or RP in SP or RP.
Poor mixing.(due to a stepping-out motor/a failure of Examine the mixing system and confirm if a gasket is unclean/if the mixing Replace a rubber gasket/Insert a nylon wire into the air nozzle to clean the
PMDRV) nozzle is blocked/if the mixing motor is stepping out inside/Add an damper to the motor.
Compare the current reaction curve to the previous one created by good data. (A Same as above.
slowly rising reaction curve in the end assay might be caused by poor mixing.)
The sensitivity of the level sensor for the sample probe is Visually check if the sample probe senses a sample level. At the level sensor parameter page, set 5 to 6 % for Cup, 8 to 10 % for Tube,
improper. (Especially for primary tube) and 5 to 30 for Delay.
The cable for the sample probe level sensor is breaking. (In Check the level sensor cable (especially, at the solder joint on the junction board.) Resoldering.
many cases, it is due to a improper solder joint on the
junction board.)
Poor electric conductivity between the sample prove Check the electric conductivity between the setscrew and the probe Polish the contact point between the sample probe and the setscrew with
setscrew and the probe. (Loose setscrew) sandpaper.
A communication failure between the analyzer and the Shut down and restart the system PC.
system PC for an unknown reason.
The sensitivity of the reagent level sensor is improper. Visually check if the reagent probe senses the level. At the level sensor parameter page, set 10 to 20 % (default 10 %) for R1, 20
to 30 % (default 20 %) for R2, and 5 to 30 (default 10) for Delay.
The cable for the reagent probe level sensor is breaking (in Check the level sensor cable, especially at the solder joint on the junction board. Resoldering a breaking part of the cable.
many cases it is due to an improper soldering joint on the
junction board)
Poor electric conductivity between the reagent probe Check the electric conductivity between the setscrew and the reagent probe Polish the contact point between the reagent probe and the setscrew with
setscrew and the probe. sandpaper.
A communication failure between the analyzer and the Shut down and restart the system PC.
system PC for an unknown reason)
Contamination caused by reagent evaporation. Replace reagents as a trial Replace reagents if necessary
A cell blank was failed. Check if there is no air bubble in the water used for the cell blank (which affects Replace a CWP check valve/the CWP unit.
especially test items analyzed in the end assay)
The washing solution mixes in the washing water due to Check a leakage in the SUS pipe of WSH unit. Bypass the washing water (not Replace WSH unit if necessary.
the leakage of some of WSH/SUS tubes through WSH) as a trial and examine the situation to be improved.
Poor aspiration function due to malfunction of the flap Visually check if the reaction waste is aspirated out normally. Overhaul DP1/Replace by a new flap valve.
valve of DP1 caused by crystallized reaction solution
The aspiration nozzle is blocked. Insert a nylon wire into the aspiration nozzle to clean the inside Replace by a new nozzle if the cleaning measure does not improve the
Poor aspiration function caused by a crack on the manifold Visually check the manifold. situation.
Replace the manifold.
(multi-way joint)
Poor aspiration function caused by a leakage through the Replace the solenoid valve (EV-6) as a trial. Replace EV-6 solenoid valve if necessary.
solenoid valve (EV-6) leakage.

Page 24
Classification Phenomena/Situation Possible cause How to identify the cause . Action to be taken
The drain piping line is twisted/squashed somewhere. Visually check if the line is twisted or squished somewhere. Replace a piping line/install the piping line in a way of preventing it from
being twisted/squished
Poor water quality caused by a contaminated water supply Visually check if there is no mold inside the water supply tube. Clean the inside of the water supply tank /replace a water supply tube.
tube (affects reactions)

Page 25
Classification Phenomena/Situation Possible cause How to identify the cause . Action to be taken

Result Short sample error The sensitivity of the sample level sensor is improper. Confirm the sensitivity is set 8 to 10 % for tube at the level sensor screen. Set 8-10 % for tube and 5 to 30 % for Delay at the level sensor screen.
message appears even (specially to primary tubes)
though the remaining
sample volume is The cable for the sample level sensor is breaking. Check the level sensor cable conductivity, especially at the solder joint on the Re-soldering./Cable replacement.
sufficient. junction board.
Poor electric conductivity between the setscrew and the Visually check if the contact point between the setscrew and the sample probe is Polish the contact point between the sample probe and the setscrew with
sample probe. clean. sandpaper.
A communication failure between the analyzer and the Shut down and restart analyzer and PC. Shut down and restart the system PC
system PC.

Result The short reagent error The sensitivity of the reagent level sensor is improper. Confirm the sensitivity for R1 is set 10 % for tube and 10 for Delay, for R2 20% Examine the sensitivities are set the default values. If so, increase/reduce set
message appears even (specially to primary tubes) for tube and 10 for Delay at the level sensor screen. values by 5% and see the situation to be improved.
though the remaining
reagents are sufficient. The cable for the reagent level sensor is breaking. Check the level sensor cable conductivity, especially at the solder joint on the Re-soldering./Cable replacement.
junction board.
Poor electric conductivity between the setscrew and the Visually check if the contact point between the setscrew and the reagent probe is Polish the contact point between the reagent probe and the setscrew with
reagent probe. clean. sandpaper.
A communication failure between the analyzer and the Shut down and restart analyzer and PC. Shut down and restart the system PC
system PC.

Result One-shot unexpected Air bubbles were attached to the wall of the reaction cell Examine the cell blank data at the reaction screen and compare them to the former Replace CWP check valve/CWP unit.
result used for the cell blank test. normal data.
Contaminations attached to the sample probe( which is Pass a nylon wire through the sample nozzle. If the unclean whitish water come Wash inside the sample probe after inserting a nylon wire/Replace a sample
caused by substances such as fibrin/blood cell separation out, the probe was contaminated. probe.
gel) leak into a sample.
A detector lamp is about to burn out. (Results are affected Examine the reaction curve/replace a lamp as a trial. Replace a detector lamp.
more right before a lamp burns out)
An abnormal amount of the reaction cell washing solution Visually check how the washing solutions drop. Replace CWP check valve or CWP unit.
drops.
The reagent probe aspirated a bubble in an reagent. Remove bubbles from reagents.
The sample probe aspirated a bubble in a sample. Remove bubbles from samples.
The edge of the sample nozzle is burred Replace the sample probe.
The sample probe is incorrectly positioned. Correct the position of STM unit.
A reaction solution cannot be mixed because the cuvette is Examine if a top part of cuvette is broken and the rubber pad can seal it to Replace the cuvette
broken. (The mixing pad does not seal a cell) properly mix the air in the cuvette.
Samples are not properly prepared. (Poor centrifuge, poor Instruct the user on how to prepare samples in a proper way. Instruct the user on how to prepare samples in a proper way.
mixing with coagulant.)
High bilirubin sample. (Sever jaundice sample) Visually check Consult a relevant reagent maker.
Lipemia sample Visually check the sample/Examine if a Abs. exceeds at the reaction monitor. Consult an relevant reagent maker. (A sever Lipemia sample might not be
Hemolytic sample.(which especially affects K) Visually check the sample (A result of K might be higher than normal) tested)
Consult an relevant reagent maker.
Reagent carryover Examine the reaction curve/Consult a relevant reagent maker/Change the order of Take countermeasures such as carry out the probe washing procedure, change
testing/add the reagent probe washing procedure an order of testing to minimize carryover and change reagents.
Sample carryover. Consult a relevant reagent maker/Run a carryover test. Run samples with dummy ones/use reagents from a different reagent maker.
Reaction cell carryover due to a poor drainage Run a carryover test/add the reaction cell washing procedure. Consult a relevant reagent maker/add the cell washing procedure/use reagents
from a different reagent maker.

Sample A sample is consumed A sample is aspirated too much by the remaining pressure Trial replacement of EV-2. Replace EV-2 if necessary
aspiration more quick than produced at the moment when the washing water is
expected. aspirated. It is due to Solenoid valve (EV-2) trouble.

Page 26
Classification Phenomena/Situation Possible cause How to identify the cause . Action to be taken

Error Message "C" is printed in the A lamp bulb has an opaque part. Visually check the lamp condition after turning it off. Replace by a new lamp
message column.
(It indicates a cell blank The cell used for auto-gain is unclean. Take out the cell used for auto gain and examine if the cell is clean. Run auto-gain with a new cell
error.)
Air bubbles are generated in the cell while the auto-gain is Take out the cell used for auto gain and examine if an air bubble is in the cell Take out the cell and knocking it to remove air bubbles.
performed.
Auto-gain is not performed after lamp replacement. Rerun auto-gain. Rerun auto-gain.
MCPU PCB failure/poor adjustment. Trial replacement of MCPU PCB. Replace MCPU PCB if necessary
,+12 V and the ground short due to poor insulation on the Measure a voltage of the light source with a tester. Target is around 11.5 V. Add insulating tapes on the mother board/Replace the mother board.
mother board.
Unclean cell Check the condition of cells at the cell check screen. Replace cuvettes
Air bubbles are in the water used for a cell blank test. Visually check if a bubble is in the water. Replace a CWP check valve/CWP unit.

Error Message "L" is printed in the The light intensity becomes unstable because the light is Replace a lamp as a trial Replace a lamp if necessary.
message column. about to burn out.
(It indicates an error Examine the reaction curve at the reaction monitor. Examine the reaction curve at the reaction monitor. Poor mixing affects the wave: The wave regularly goes up and down while a
relating to linearity) Through examination, you can determine what caused "L" normal wave makes a smooth shape. In many cases, a sudden change in
error: A pipetting problem/mixing problem absorbance at an unexpected point is attributed to a drop of the washing water.
The value for Linearity Check is incorrectly set at Item Examine the Linearity Check value set on the Item Parameter page. The suggested value for Linearity Check is 40%. If it does not seem to work,
Parameter. consult the reagent maker and reset it.
When no value is set for Absorbance Limit, even a high Examine if the result is significantly high. If the result is flagged with L, dilute the sample/rerun the test/set a absorbance
results might is flagged with "L". However, in this case it is limit value.
not recognized as a test necessary for rerun.
Poor mixing Replace a pad of the mixing unit/MP as a trial. Confirm if there is a possibility of a blocked mixing nozzle, incorrect unit
position, a diaphragm failure of MP or a MP motor step-out.
The washing water dropped into a cell when RCT rotates. Visually check if the washing water abnormally drops. Replace CWP check valve/CWP unit.
It affected the reaction and results.

Error Message "T" is printed in the Slip-ring trouble Examine if any temperature error occurred in the error list. Replace Slip-ring/
message column.
(A test is done under the Replace RCT unit as a trial Replace RCT if necessary
abnormal temperature.)
MCPU PCB trouble. Replace MCPU PCB as a trial Replace MCPU PCB if necessary.
Temperature sensor trouble Confirm the temperature is properly controlled at the temperature screen of the Replace Temperature sensor.
hidden manual function pages
+12 V line/the ground shorted due to poor insulation on Measure +12 volt line voltage with a circuit tester. Target is around 11.5 V. Replace the Mother board /add electric insulating tapes on the mother board.
the mother board.

Error Message "t" is printed at message Slip-ring trouble Confirm if ”Temp OK” appears in the stats bar. Slip-ring replacement.
column.
(A test is done while the MCPU PCB trouble. Replace MCPU PCB as a trail. MCPU PCB replacement.
analyzer is warming up)
Temperature sensor trouble Check the temperature at the temperature page in the hidden screen to confirm the Temperature sensor replacement.
temperature is normally controlled.

Page 27
Classification Phenomena/Situation Possible cause How to identify the cause . Action to be taken
Error Message "B" is printed at the Some of item parameters is incorrectly set. If the lower Examine if the item parameters are correctly set. Modify the lower limit of absorbance to a suitable one such as minus 3 for a
message column. limit for absorbance is "0," a sample which is expected to test with a increasing reaction. For a test with a decreasing reaction, you
react less for a blank at the calibration is flagged with "B." need to consult a reagent maker/a user to determine an appropriate limit value.
In this case, "B" error problem is solved if you enter -3 for
the lower limit. However, for a case of decreasing reaction,
this measure does not work..
(Abs. is below allowable You can identify a situation such a dispensing failure of Examine a reaction curve at the reaction monitor to see if a reaction is normal. Determine an appropriate lower limit by examining both absorbance between
limit..) sample/reagent or a mixing failure by examining a reaction the start and end of reading points for the main wavelength and the limit
curve at the reaction monitor. For an abnormal (high) values for absorbance on the item parameter page.
sample, you can see a phenomena in which a reaction is
finished before it reaches the reading point at the reaction
monitor, which helps you determine a reason for an
abnormal result.

A case of a sample that produces an abnormally high result A sample that produces an abnormally high result. For an abnormally high sample, it is diluted and rerun. A sample can be
beyond the reagent/analyzer's measuring ability. determined as an abnormally high at the reaction monitor.
Incorrect reagent bottle position on the reagent tray. Examine reagent bottle positions. Examine if a bottle of the reagent in question is placed in a correct position.

Error Message "G" is printed at the The higher limit for absorbance is incorrectly set at the Examine if the item parameters are correctly set. Modify the hither limit of absorbance to a suitable one. When you change the
message column. item parameter. Since 3 is set as default of the higher limit, limit, it is recommended that you consult a reagent maker/a user to determine
only samples that produce abnormal results are expected to an limit value.
get a "G" flag. The other possibility is to incorrectly set the
higher limit or a mechanical problem like a dispensing
failure of R1.

(Abs. is above allowable You can identify a situation such a dispensing failure of Examine a reaction curve at the reaction monitor to see if a reaction is normal. Determine an appropriate lower limit by examining both absorbance between
limit..) sample/reagent or a mixing failure by examining a reaction the start and end of reading points for the main wavelength and the limit
curve at the reaction monitor. For an abnormal (high) values for absorbance on the item parameter page.
sample, you can see a phenomena in which a reaction is
finished before it reaches the reading point at the reaction
monitor, which helps you determine a reason for an
abnormal result.

A case of a sample that produces an abnormally high result A sample that produces an abnormally high result/A Lipemia sample For an abnormally high sample, it is diluted and rerun. A sample can be
beyond the reagent/analyzer's measuring ability. determined as an abnormally high at the reaction monitor. Visually check if it
is a Lipemia sample.
Incorrect reagent bottle position on the reagent tray. Examine reagent bottle positions. Examine if a bottle of the reagent in question is placed in a correct position.

Error Message "P" is printed at message The Prozone check is incorrectly set. The setting of the Examine the settings for Prozone check/consult a reagent maker over the Prozone Examine values entered in the Prozone check fields. The error might be
column Prozone check, which is designed for a sample producing a settings. attributed to a software bug. if you find no value in the Prozone fields.
(Prozone check error) abnormally high result of immuno-items, needs advice Otherwise, you be suggested to consult a reagent maker on this matter.
from a reagent maker.

Printer No data is printed. Communication trouble between analyzer and PC. Examine RS232C cable. Restart analyzer and PC. Reconnect RS232C cable/replace the cable if necessary. Examine the
soldering joint of the cable connecting to the analyzer.

Printer I/F trouble Replace I/F board as a trial Replace I/F board
Printer device trouble Replace the printer as a trial Replace the printer
MCPU PCB trouble. Replace MCPU PCB as a trial Replace MCPU PCB
PC hangs up for the following reasons
・Que Full for Result! (It indicates that the result-editing No way to confirm Restart the analyzer and PC/reinstall the system software
program does not respond)
・Que Full for Item Select! (It indicates that the test item
selecting program does not respond)
・Rest Sample Read (It indicates that the system fails to
find the order data of the test which is being run.)

Page 28
Classification Phenomena/Situation Possible cause How to identify the cause . Action to be taken
・Selt sentence error (It indicates that an error occurs due
to a secondary trouble caused by some of the above
mentioned troubles.)
・COMT Rest RG Confirm. No Sample Order (It indicates
that an error occurs due to a secondary trouble caused by
some of the above mentioned troubles.)

Page 29
Classification Phenomena/Situation Possible cause How to identify the cause . Action to be taken
RCT cooling RCT tray does not cool Broken Peltier elements (because of water leakage/external Touch RCT and examine the temperature Replace peltier
system down impact caused by a too tighten screw)
Broken SSR Replace SSR as a trial Replace SSR
Broken temperature controller Replace the temperature controller as a trial Replace the temperature controller
Slip-ring trouble Replace the slip-ring as a trial Replace the slip-ring

ISE The control data are Dirty sample probe (the probe aspirates a substance such as Insert fishing throughout the nozzle. If the unclear water comes out, it indicates Clean the inside of sample nozzle by passing fishing line through it and
getting lower. fibrin/blood separation gel) that the probe is contaminated. perform the prove wash. Or replace the sample probe.
  (Slope error 0000X Dirty sample pot (caused by a substance such as Remove the sample cup from the unit and visually check its condition. Clean the sample pot especially the narrow bottom and nozzle by passing
may occur.) fibrin/blood separation gel) fishing line. Or replace the sample pot.
Dirty electrode junction Take out electrodes and wipe them by Kimwipe Replace an electrode(s)

ISE Cal-1 overflow trouble The sample pot is clogged. Visually check if Cal-1 overflows or not while the electrodes are not set in the If overflow is observed, pass fishing line through the sample pot nozzle. Or
(0A000 or E0000 error holder. replace the sample pot if necessary.
occurs)
The serum passage is blocked because of poor electrodes Realign the electrodes/examine if an O-ring is placed in each electrode. If realignment does not solve the problem, replace the electrodes
alignment.
Something blocked the electrode junction Take out electrodes and wipe them off. In many cases, blockage is a main cause to the problem. If the countermeasure
does solve the problem, replace the electrodes.
Something choked the drain line. (Below the reference Pass fishing line through the drain flow path. Remove anything blocking the drain path. Pass fishing line at the nozzle.
electrode).
Something has choked the drain tube (Tigon tube). Visually check if anything is blocking the drain line. Replace a tube of the drain line.
Something has choked the pinch valve tube. Unpinch a pinch valve tube and examine the tube Replace the pinch valve tube.
The flow sensor is dislocated. Open the "Manual Send" screen under ISE of "Maint," click <BUBD> and Correct a position of the flow sensors. Every time you relocate the sensor,
examine AD values. The 4 values are displayed respectively for the air and liquid you need to confirm a difference between values of air and liquid levels is 500
levels of the upper sensor and the air and liquid levels of the lower sensors. If a or more by using the command keys of <STBY> and <BUBD>. If this
difference between the air and liquid levels for both the upper and lower sensors is countermeasure does not solve the problem, replace the ISE unit itself.
200 or more, the flow sensors work normally.

ISE 0X000 error Degraded quality of an electrode(s) Examine its condition by trail replacement one by one. An error code identifies which electrode does not work. Replace a relevant
The sample pot is contaminated Dismantle sample pot and visually examine its condition. electrode.
Pass fishing line through the sample pot nozzle. Replace the sample pot if
A poor flow problem due to blockage in the pinch valve Visually examine the flow necessary.
Replace pinch valve tube and waste line tube/replace the sample pot.
tube and the drain line.

ISE 0E001 error occurs when Because the overflow protection program is activated. None Open the "Manual Send" page and press <ISE?> command. If <ISE!>
<PURG> is performed message is displayed in the window, the program is reset.

ISE 0 data or 0 slope value OP amplifier trouble Replace an electrode(s) as a trial. Examine one by one. If the results of all ISE items are "0", replace the reference electrode first. If
this replacement does not solve the problem, replace the ISE unit itself.

A failure of the reference electrode Replace the reference electrode as a trial. Replace the reference electrode. If this replacement does not solve the
problem, replace the ISE unit itself.
A failure of the electrode identified by an error code. Replace as a trial the electrode identified by the error code. Replace the relevant electrode. If this replacement does not solve the problem,
replace the ISE unit itself.
No calibration data. Recreate ISE calibration. After recreation of ISE calibration, run ISE tests.

ISE ????? Error Communication failure Confirm if the communication cable is firmly connected. Disconnect and reconnect the communication cable.

Page 30
Classification Phenomena/Situation Possible cause How to identify the cause . Action to be taken

Online Communication failure "OFF"is selected for ASTM SW in the System Parameter Confirm if ON is selected for ASTM SW at the system parameter page. Confirm the successful communication after selecting "ON."
between the system and screen
host computers.
(ASTM) The settings are incorrect for port No., communication Open ASTM.INI file and examine the relevant settings. After correcting the settings, restart the Prestige 24i system.
speed and so on in "ASTM.ini" file.
Enquiry messages (codes) are incorrect. (Refer to "Bi- Open "AstmTrace.txt" and "astm.log" and examine them to find any inconsistency
directional Communication Specifications" provided by in the files.
TB)
Item tables are not inconsistent between the host and Contact the person who developed the host program to inquire about any change Reregister a necessary item which was mistakenly deleted.
Prestige 24i programs in items.
On the host computer you have registered the test item
which is not programmed on the Prestige 24i system
program

Online ASTM Error 200  The computer does not recognize the expanded Open the device manager of Windows OS and confirm if the expanded port has Reinstall the port driver if the expanded port is found unrecognized.
communication port. been recognized.
(ASTM) (No response from the The port use for the communication is conflicting with Examine the setting at the system parameter and in "astm.ini"file. TMS SW should be "OFF" at the system parameter page. If "1" is entered for
host computer) other program. port number in "astme.ini"file, use other number for the port used for
communication with the host computer.
The system I/F is not working/has stopped Confirm if the system I/F is working.

The Prestige 24i system was not restarted after any change Restart the Prestige 24i system program. Restart the Prestige 24i system program
was made in setting of "ASTM.INI file."
The RS232C cable is disconnected/connected in an Replace the RS232C cable. Replace RS233C cable/correct the cabling
incorrect way. Or an incorrect cable is used

Online ASTM Error 203 An enquiry message from the host computer is incorrect. Examine "AstmTrace.txt" and "astm.log" files to identify a cause. Request the person/company in charge of creating the communication
(ASTM) (<NAK> retry out error) (The frame length is too long.. The total character count in program to correct the enquiry message(s).
a line should be 246 or less..)
An enquiry message from the host computer is incorrect. Examine "AstmTrace.txt" and "astm.log" files to identify a cause.
(Some of the frame numbers is incorrect)
An enquiry message from the host computer is incorrect. Examine "AstmTrace.txt" and "astm.log" files to identify a cause.
(because of inconsistent checksum)
A parity error/frame error/port overrun could occur. Examine "AstmTrace.txt" and "astm.log" files to identify a cause.

Page 31
Troubleshooting
24i Model
Automated Chemistry Analyzer

Tokyo Boeki Machinery Ltd.


First Version : October 20, 2006

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