WHAT IS CONFLICT?

1. Negative point of view

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2. Myths about conflict

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3. Conflict is useful
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1
 SKILLS TOWARDS COMMUNICATION AND
CONFLICT

1. Understand our crazy spots and problems

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2. Conflict also comes from pain and patterns we get from younger experiences
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3. Use conflict as a probe to understand self

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2
4. In every conflict there are feelings and dreams
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5. We can talk about conflict if we feel safe

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6. Time issues
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3
7. Love is investment
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8. Good communication skills: to maximize dialogue, minimize hurt.

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4
 BAD ATTITUDE WHEN FACING CONFLICT

1. 4 Horsemen of Apocalypse
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2. Deconstructing anger
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3. Patterns to watch in conflict

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5
 DIALOGUE STRATEGIES

1. Best mood, place, and time

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2. 4 Expressions: Care, Appreciation, Feeling, Needs

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3. Find and emphasize common grounds

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6
NOTES

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