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Whetton, David A. and Kim S. Cameron. Developing Management Skills pp. 81-82.
Developing Management Skills. Boston. Pearson. 2016. 0133127478. pp. 81-82.

Date prepared: 03/17/2017

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Comparison Data (N= 11,000 students)
DIMENSION
SCORES BOTTOM SECOND THIRD TOP
{AVERAGES) MEAN 0UARTILE QUARTILE QUARTILE 0UAR11LE

Knowing Style 4.14 3.75 or below 3.76-4.25 4.26-4.5 4.51 or above

Planning Style 4.20 3.86 or below 3.87-4.28 4.29-4.71 4. 72 or above
Creating Style 3.92 3.57 or below 3.58-3.99 4.0-4.29 4.30 or above

Tolerance of Ambiguity Scale

Scoring Key
High scores indicate an intolerance of ambiguity. Having high intolerance means that you
tend to perceive situations as threatening rather than promising and lack of information or
uncertainty would tend to make you uncomfortable. Ambiguity arises from three primary
sources: novelty, complexity, and insolubility.
In scoring the instrument, the even-numbered items must be reversed. That is, 7
becomes 1, 6 becomes 2, 5 becomes 3, 3 becomes 5, 2 becomes 6, and I becomes 7.
I. An expert who doesn't come up with a definite answer probably doesn't
know too much.
2. I would like to live in a foreign country for a while. (reverse)
3. There is really no such thing as a problem that can't be solved.
4. People who fit their lives to a schedule probably miss most of the joy of
living. (reverse)
5. A good job is one where what is to be done and how it is to be done are
aiways clear.
6. It is more fun to tackle a complicated problem than to solve a simple one.
(reverse)
7. In the long run it is possible to get more done by tackling small, simple
problems rather than large and complicated ones.
8. Often the most interesting and stimulating people are those who don't
mind being different and originai. (reverse)
9. What we are used to is always preferable to what is uniamiliar.
10. People who insist upon a yes or no answer just don't know how compli·
cated things really are. (reverse)
11. A person who leads an even, regular life in which few surprises or unex·
pected happenings arise really has a lot to be grateful for.
12. Many of our most important decisions are based upon insufficient infor·
mation. (reverse)
13. I like parties where I know most of the people more than ones where all
or most of the people are complete strangers.
14. Teachers or supervisors who hand out vague assignments give one a
chance to show initiative and ortginality. (reverse)
15. The sooner we all acquire similar values and ideals the better.
16. A good teacher is one who makes you wonder about your way of looking
at things. (reverse)
Total of odd-numbered items:
Total of reversed-scored even-numbered items:
Total:

DEVELOPING SELF-AWARENESS CHAPTER 1 81

 After reversing the even-numbered items, compute your score for three dimensions,
or kinds, of ambiguous situations.
N =Novelty score (2, 9, 11, 13):
C: Complexity score (4, 5, 6, 7, 8, 10, 14, 15, 16):
I= Insolubility score (1, 3, 12):

ComJ>arison Data (N = S,000 students)

FIRST SECOND THIRD FOURTH

SCORES MEAN 0UARTILB QUARTILE 0UARTILB QUARTILE
Total
Dimensions 56.47 49 or below 50-56 57-62 63 or above
Novelty xx.x Total or Dim
Complexity xx.x
Insolubility xx.x

Core Self-Evaluation S.cale

Scoring Key
Reverse your scores for items 2, 4, 6, 8, 10, 12. That is, for these items, 1 becomes 5, 2
becomes 4, 4 becomes 2, and 5 becomes !. Divide the sum by 12 to produce ah ·average
CSES score.
1. I am confident I get the success I deserve in life.
2. Sometimes I feel depressed. {reverse)
3. When I try, I generally succeed.
4. Sometimes when I fall, I feel worthless. {reverse)
5. I complete tasks successfully.
6. Sometimes, I do not feel in control of my work. {reverse)
7. Overall, I am satisfied with myself.
8. I am_filled with doubts about my competence. {reverse)
9. 1determine what will happen in my life.
10. I do not feel in control of my success in my career. {reverse)
11. I am capable of coping with most of my problems.
12. There are times when things look pretty bleak and hopeless to me.
(reverse)
Total Score
-o-12 Average Score
Next, compute your average score for each dimension, or component, of self-
evaluations, by dividing your total for each by 3.

DIMENSIONS ITEMS AVERAGE SCORE