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Table of Contents

 Executive summary
 Introduction
 Background Information
 Main products and Customers
 Current Senerio
 Identification of current Organizational Operational practices
 Process technology strategies
 Capacity management
 Organization and system development
 Lean production
 Performance and improvement strategies
 Supplier development strategies
 Process technology strategies
 Main factors effecting change in operation management
 Materile processing technology
 Information processing technology
 Customer processing technology
 Process technology related to volume and verity
 conclusion
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Executive Summary

The hospital was established by the assembly of doctors who were

working in USA. It was integrated as private. Limited company on 20th September 1987, as
private company limited it was converted as public limited company in 20th October 1989. This
hospital is scheduled in Karachi. Lahore and Islamabad accumulation interactions, this hospital
was fixed by a group of professionals working in USA.

The hospital’s group (originator and supporter) reserved getting higher all from corner to corner
the world. The Hospital by the time of aperture on June 26, 1993, over 400 plus sponsor
supported, with a rupee 500 million impartiality. Tur over this time the Hospital has not hired a
single rupee from any other basis.

Within three and half years, the Hospital’s Block-A with a five storey structure, plus decorate
slab area and a mosque with a total 100,000 square feet covered area was ready to take its first
patient on June 26, 1993.

Modest start from June 26, 1993, with eight consultants in seven specialties, has development to
more than 70 highly experienced consultants in approximately all specialties under one roof.

Shifa International Hospital bid 150 IPD beds with superiority care and OPD facility in 35
different specializations. On the other hand, it is as everlasting journey. Shifa improved by
people, bring durable motivated incessantly and uniqueness with every temporary instant,

Now after more than one and a part decade Shifa international Hospital proudly rises as a
representation of quality healthcare with its own brand name “SHIFA”. In Short, Shifa observed
exceptional dedication and devotion by their consultants, management and staff who worked
hard to make
Shifa a reality of its own.
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Introduction of Al Shifa Hospital

The Hospital was incorporated on September 20, 1987 as a

Private Limited Company and converted into Public Limited Company on October 12, 1989.
The first Shifa office was established at the residence of Dr. Zaheer Ahmad in sector F-8/3 of
Islamabad. Later it was moved to a rental place in Blue Area (commercial buildings area in
Islamabad), and finally the site office building was established in January 1988.

 Details
 Type:

Hospital

 Location:

Islamabad, Faisalabad

 Website:

http://www.shifa.com.pk/

 Organisation
 Founded :

1987

 Hospital Type:

Public Limited Company

 Services
 Beds:

Clean Bed Sheets

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 Standards:

HIGHER LEVEL

 Founder:

Dr Zaheer Ahmad

 Shifa International Hospital Faisalabad Email:

shifafsd@shifa.com.pk

 Shifa International Hospital Faisalabad Contact no:

041 - 8740951

 Shifa International Hospital Faisalabad Address:

11 Kilometer, Jaranwala Road, Faisalabad. - Pakistan

 Address:

Pitras Bukhari Road, Sector H-8/4,Islamabad,Pakistan

 Email:

info@shifa.com.pk

 Fax:

+92-51-4863182

 Contact no:

+92 51 8464646

 sector F-8/3 of Islamabad:

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Dr. Zaheer Ahmad

Background Information

Construction activities started at the beginning of 1988 to

prepare a site for building a site for the establishment of the hospital. This foundation, on
October 12, 1989, sponsors 'parents and good wishes and colleagues' intervals were well done.
The idea of promoting a high-class medical facilities in Pakistan was in New York in mid-1985.
Earlier Dr. Dr Zahir Ahmed, who had just finished his internal medicine resignation, demanded a
meeting in his apartment in Brooklyn in New York during the weekend of July 20 and 21. Five
professionals gathered there and discussed the idea in detail and approved it. Participants
included Dr. Zahid from the Dr. Sharooq Ahmed, Dr. Masoor H. Qazi, Louisiana, Mr.
Muhammad Zahid, New York, New York, Brooklyn, New York, Dr. Sabir Ali, Palm B, Florida
and Dr. Zahir Dr.. Zohar Ahmad was asked to prepare a possible report and action plan. After
this, Dr Zahir Ahmed went to Islamabad on December 17, 1985 to start the project..After this,
the meeting was held for this project. The name SHIFA was approved because of its
comprehensiveness, originating from our culture, belief and values in totality. In 1987, in
Islamabad, in a 11 acres land in Islamabad, CRI, a hospital development company in Princeton,
New Jersey was employed for planning and design of the project. Mr. William Parker, Chief
Architect of the CRI headed the site in Islamabad in addition to other hospitals visiting Pakistan.
CRI finished its job in 1989. The Healing International Hospital offers a range of 3 9 8 IPD beds
with different skills in quality care and alternative facilities. Yet it is a dynamic journey. The
people of Shia are always tried to make every passing moment with the improvement and
innovation. Now after two decades, the healing International Hospital is proud that his own
brand name is a professionally professional professional with healing. Short history of Shafi
observes the intimate beliefs and beliefs of its consultants, management and staff who visited the
clock to make the fact that the Shiite reality was right. This foundation was the view of sponsors
who actually took their shape. The task was made only with the dedicated team of experts and
managers under quality-oriented and inspiring leadership. Today, the hospital's block-A, B, C, D,
E and F, ICU beds, new ORs etc. Sprawled on its site are functionally functioning. God's grace
made it possible and viable to carry out such a giant and huge venture. Unique in its concept and
efforts were set up by the Pakistani Pakistanis to repay their homeland with a form of a
functional institution in the healthcare industry of Pakistan.
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Motto
 Patient Satisfaction

Health Care Packages

PFD coordinates Executive Health Care Packages, which include:
 General Health Package
 Executive Physical Package
 Cardiac Care Check up
 Cancer Screening

Night Duty Coverage

In order to extend coordination and support to the patients and night staff, a night duty officer on
behalf of administration resolves queries and provides assistance when required.

Other Activities
 Implementation of Visitors Policy
 Keeping liaison between OR and patient’s attendant (Desk maintained at A-1)
 Presence assured to attend trauma situations like Code Blue to pacify and calm down
attendants.
 Coordinating until dead body is handed over to attendants.
 Coordinates for ambulance and provides assistance when required.
 Providing wheel chairs and stretchers to patients when required

Patient Facilitation Department

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Phone # +92-51-846-3148, 846-3343, 846-3057

Fax: +92 051 4863182

Departments .
 Shifa Evening Clinic
 Allergy
 Cardiology
 Dental Clinic
 Diagnostic & Interventional Radiology
 Emergency
 Endocrinology
 Gastroenterology
 Infectious Diseases
 Internal Medicine Neurology
 Nephrology
 Gynecology
 Palliative Care
 Ophthalmology
 Pediatrics
 Psychiatry
 Pulmonology
 Rheumatology
 Urology

Centers of Excellence.
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 Shifa Liver Transplant .

 Shifa Kidney Transplant.
 Shifa Cancer Center
 Shifa Heart Center
 Shifa Orthopedics Center

Identification Of Current Organizational Operation Practices.

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Enhance specialist project management by improving hospital efficiency during reducing the
cost of chef consulting. Our competitive team ensures that the project is designed to provide the
right output to provide the right costs. Healing consulting models use models based on design
and construction information technology, in which our construction projects will help to meet the
effectiveness of front line. Different management projects include individual or team, size, plan,
design, depending on the structure to maintain plans. Effective communication and scheduling
are ensured to eliminate delay in the process.

We offer purchase and installation services to make, renew, or develop a new healthcare system.
Goods are ordered in timely fashion, set for delivery at the right time, and ensures that it is doing
the right thing. Since efficient use of this equipment requires a well-organized human resource.
Since its establishment, during the healing consultation, healthcare staff has long been recruited,
recruitment, and professional development.
The hospital administration and administrative functions are widely used in the widely designed
IT system. This unusual IT system creates a part of the quality management system in the
hospital's facilities, which shows the needs, responsibilities, and procedures for achieving
effective quality management. By updating our structure to meet the set quality, we ensure
continuous improvement in quality.

 Construction Management
 Equipment Purchase and Installation
 Marketing Plan Development
 Recruitment and Training
 IT Systems Configuration, Deployment, Testing and User Training
 Quality Manual, Process Development and User Training
 Manage and Operate
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Main current scenario Profit Ratio:-

September 30,2018 September 30,2017

Net revenue 2,812,620 2,497,817

Other income 14,925 19,278
Operating costs (2,617,205) (2,273,627)
Finance costs (16,376) (13,552)
Profit before taxation 193,964 229,916
Provision for taxation (60,277) (66,284)
Profit after taxation 133,687 163,632

Earnings per share - basic and diluted - (Rupees) 2.45 3.00