SCARLET

CARPENTER

PROFESSIONAL SUMMARY

Information Technology graduate student with four years of work experience and eight years of volunteer
experience. Current IT Helpdesk Technician at Dell, Facilitator at Girls Who Code, and Instagram manager and
photographer for NOAH.

SKILLS

• Clear oral and written • Leadership • Debugging and

communication troubleshooting

• Object-oriented languages • Complaint resolution • Problem solving

(C++, Java)

EXPERIENCE

IT Help Desk Technician | Dell | Nashville, TN January 2019 - Current

• Performs troubleshooting tasks of average difficulty under direct supervision. Escalates tickets to
Level 2 support when necessary.

Volunteer | Nashville Organized for Action and Hope (NOAH) | Nashville, TN January 2019 - Current
• Member of the social media team

• In charge of Instagram and photography

Facilitator | Girls Who Code | Nashville, TN January 2019 - Current

• Founded and facilitates the Meigs Magnet Middle School Girls Who Code club

• Leads girls through the curriculum and helps them build sisterhood among each other while changing
their view of what a programmer looks like

Shift Supervisor | Starbucks Coffee Co. | Nashville, TN August 2017 - Current

• Contributes to store's success by assisting store manager in everyday operations

• Deploys partners and delegates tasks

• Assists in new partner training

• Coaches partners in the moment to ensure the Starbucks Experience

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 Intern | Tennessee Bureau of Investigation | Nashville, TN January 2018 - March 2018
• Gained an inside view of 5 of the TBI divisions including: Forensic science labs, Training Division,
Medicaid Fraud Control Unit, Drug Investigation Unit, and the Criminal Investigation Unit.

• Shadowed an agent each day and completed administrative tasks when needed.

• Built an interactive interface for a previously static sign kiosk in the TBI lobby via software in the Training
Division, including translating the interface into Spanish.

Barista | Starbucks Coffee Co. | Nashville, TN April 2016 - August 2017

• Cleaned and maintained beverage area and equipment.

• Maintained a positive demeanor and served customers in a polite and timely manner while working in a
fast-paced environment.

• Upheld Starbucks' core values while creating the Starbucks Experience.

Intern | Tennessee Voices for Children | Nashville, TN January 2016 - January 2017
• Screened high school students for mental health and/or substance abuse risks via interview.

• Determined whether students wanted or required a follow-up interview to discuss help and treatment
options.

Intern | Humanities Outreach in Tennessee | Nashville, TN August 2014 - May 2015

• Assisted Senior Manager of the HOT Program in daily activities such as paperwork, directing children to
theaters, organizing field trips by school, communicating via walkie-talkie to other volunteers to
maintain maximum organization.

Intern | Tennessee Performing Arts Center, TPAC | Nashville, TN August 2014 - May 2015
• Assisted Stage Manager with daily activities such as paperwork and data entry.

EDUCATION

Master of Information Technology May 2021

Virginia Polytechnic Institute and State University (Online Campus), Nashville, TN
• Cybersecurity concentration

• Certificate in Information Security and Analytics

• Expected graduation: May 2021

Bachelor of Arts in Forensic Psychology May 2019

Arizona State University (Online Campus), Nashville, TN
• Psi Chi membership

• Dean's List 4 total semesters

• Completed in 2.5 years

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