HA Repair Guide

Top-Load Washer

Top Load Washer

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 HA Repair Guide
[ Top Load Washer]

Vibration • Vibration
& Noise • Noise

Leakage • Water Leakage

Improper • Water Supply

Operation • No Power

Power & • Error mode

Error • Test mode / Diagnosis

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#1. Symptom : Vibration & Noise
1-1. Schematic Diagram of Repair

Chassis Project Basic Model Type

Top-Load All All Tub With Pump / Tact Button

Tip Block
Check-1 Cause Check-2
Code #1 #2 #3
1.Spin-basket defect
 Spin friction abrasion Moisture-
 Concentricity Check (4mm↓) 1-1 Spin- Spin-Nut
proof
 Curing part burst Basket +Clutch
 Spin-Nut loosening check cloth

2.Damper defect  Tub moving inclination Low-

check Moisture-
1-2 Temp
 Grease/Parts check Damper proof
 Low-temp installation Environm
cloth
Spin-Vibration environment ent
3. Unstable installation  Floor moisture environment
place  Low-temp environment
installation Install
1-3 Installatio
 Dryer Pair installation Environm
narrow n place
ent
 Rear hose interference
 Floor shaking
4.Unstable installation of
product  Leg level installation check Level
1-3 Non-Slip
 Non-Slip Pad not attached installatio Install
 Moving Pad/Pan-Drain Sheet
n

1.Pump-Drain defect
 Pump-Case damage Foreign
 Fixing bolt loosening 1-4 Pump-
Impeller Substanc
 Foreign substance in Pump Case
 Impeller damage e

2.Clutch,Motor defect
 Spin-mode PBA Check
1-5 Main-PBA
 Abnormal noise diagnosis Hall-S/S Motor
 Motor friction Check (IPM)

3.MEMS Sensor defect

 Error Mode Check -8E1
Product Noise 4-11
 Voltage Check Main-PBA MEMS Harness
 Loose Terminal Check

4.Customer misunderstan  Customer use moisture-

proof cloth Not using
ding NDF
Moisture- Washing
 Washing a little amount for-
1-6 proof of Little
 Spin-only course used special-
 Not using the Net only for cloth Amount
use net
bedding
5. Product inherent
 Resonance RPM frequency
feature
shaking Resonance
 Shaking at the beginning 1-6 Phenomen Balancer
 Sound of Tub water on
(Add salt water to Balancer)

- 3/37 -
Tip 1-1. Spin-Basket Abnormality

Check Point Check the condition of Spin-Basket / usage environment.

Step 1

① Spin-Basket Exterior Damage Check

- Check the friction phenomenon at the top.
- Check the opening of Wrapper bottom.
※ If exterior damage or friction phenomenon occurs
as in the photo, replace the Spin-Basket & Tub-
Cover.

Step 2

① Spin Mode Check

- Turn knob and select SPN to start.
- Check if the max RPM is reached. (800rpm ±10%)

② Unbalance Test Check ※ Press and hold Spin+Soil

- Run Spin Test with Unbalance 400g placed on one and push the power button
side. => Test Mode
※ 400g – about 3 towels OR Jig for this purpose
only
- Check for abnormal noise & Set moving.

③ If noise or operation does not seem normal, check

Step #3.
Step 3

① Spin-Basket Concentricity Check

- Turn the Spin-Basket based on 9 o’ clock direction
and measure the deviation.
- If it shakes more than 5mm, it is defect.

② Spin–Nut Loosening Check

- When Shaken, the Spin-Basket shakes.
- If the spot of Spin-Nut fastening is inclined to one
side, it is defect.

=> Spin-Basket concentricity defect & Spin-Nut

connection defect
- Replace the Spin-Basket & Spin-Nut.
- Check the customer usage condition and explain to
the customer how to.

※ Explain to the customer after SVC.

① Check the customer usage condition.

- Check if moisture-proof cloth is used and explain
not to use it.
: Water–Proof Sheet, Mats, clothing
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Tip 1-2. Damper Abnormality

Check Point Check the condition of Damper operation.

Step 1

① Check if Tub moves up and down.

- If the surrounding temperature is below zero at the
time of installation, explain to the customer that it
is inappropriate for the product installation.

② Check if there is noise.

- If Damper does not return or press when checking
abnormal noise & up-and-down movement, check
Step #2.

Step 2

① Check damper parts & the condition of grease

application.
- Check for the loosening of Damper inside.
: Sponge inside is damaged or omitted.

- Check the grease on Damper. Maintain Damper

smooth. Replace the Damper.

② Check if Damper is damaged.

- Replace the Damper.
- Check the usage condition of customer and provide
guidance.

※ Explain to the customer after SVC.

① Check the customer usage condition.

- Check if moisture-proof cloth is used and explain
not to use it.
: Water–Proof Sheet, Mats, clothing

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Tip 1-3. Install Place & Unstable Install Abnormality
Check Point Check the installation place & the condition of unstable installation.

Step 1

① Check the frictional relationship with the

surroundings when installing.
- Install a pair of dryers attached. If frame is shaking
during spinning mode, interference noise is
generated.

② Friction occurs due to unstable shaping of water

supply/drain hose
- Prevent friction between water supply/drain hose and
product or wall.

③ Floor is shaking, which makes the product move.

Case#1 – Levelness defect due to floor damage.
Case#2 – Shaking due to old laundry room
floor(lumber).
=> It is recommended to contact the installer and request
for re-installation such that it does not influence on
the vibration.

Step 2

① Check the condition of levelness of product

installation.
- For the left and right of product, check the level at
the top of Lid-T/C.
- For the front and rear of product, check the level on
the side of product.

※ When checking the left-and-right level of the product,

Tub is inclined to one side due to tension of Drain-
hose. (During water supply, it is in the right place.)

※ For level installation, adjust Leg to be attached to the

floor.

② Noise from Set on slippery floor (Tile, Moisture)

- Attach Non-Slip Pad to both front legs on the floor.
- Install the front legs of product to be located on the
Non-Slip Pad.

③ Inappropriate material of leg for the floor

Case#1 Pan Drain Friction Noise
Case#2 Use paper for floor protection on the Leg
bottom.
=> It is recommended to contact the installer and request
for re-installation such that it does not influence on
the vibration.

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Tip 1-4. Pump-Drain Abnormality

Check Point Check the condition of Pump-Drain.

Step 1

① Mechanical Friction Noise

- When pump drain is operating,
it vibrates a little. If drain parts such as
drain hose are near other parts, it may
cause mechanical friction noise.

Step 2

① Foreign materials in Pump Drain

- Open debris filter and check there are
foreign materials such as coins, pins etc.
- Check pump drain impeller is broken.

② If there is noise or operation is not smooth,

check Step #3.
Step 3

① Pump Drain
- If pump drain is defective,
it may cause noise during drain cycle.
In this case, replace pump drain.

② Small foreign materials

- When water is draining through drain hose,
small foreign materials could drain with
water because there is no filter.
So, it can make a little bit of noise but it is
not a problem

=> Replace the Pump-Drain.

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Tip 1-5. Clutch & Motor Abnormality

Check Point Check the condition of Clutch & Motor operation.

Step 1

① Check for the breakage of wire of washing ① ②

motor.
- Separate the Cover-Panel from product.
- Separate the 9Pin housing to measure the
Female terminal.
- Motor Coil Measurement
※ 3 phases of Coil R<->S<->T : 9.8±2Ω ③ ④
※ Resistance changes due to influence by
Magnetic of Rotor.

② If coil value open defect, check the terminal pin

and replace the stator.
Step 2

① Check the operation of washing motor.

- Turn the power on and start the normal course.
- When weight-sensing is operating, check the
frictional noise of washing motor while Motor-L /
Motor-R is rotating.

② When there is abnormal noise or Rotor

constraint, replace the Rotor.

Step 3

① Check for Clutch noise during spinning mode.

- Press and hold Spin+Soil, while pushing the
power button. =>Test Mode ① ②
- Adjust knob and select SPN to start.
- Check if max RPM is reached. (800rpm ±10%)

② If noise is generated from Clutch, disassemble

③
the Rotor and check for abrasion.
- Disassemble the Rotor.
- Check for the abrasion of Gear of Clutch-Boss
assembly.

=> Replace deformed Clutch Lever and damaged Gear.

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Tip 1-6. Explanation of NDF & Product Characteristics

Check Point Explain the NDF and the product characteristics.

Step 1

① Explain to the customer.

- Check the customer usage condition.
- Check if he/she uses moisture-proof cloth and tell
them not to use it.
: Water–Proof Sheet, Mats, clothing

② Unbalance vibration due to laundry inclined to one

side.
Case#1 – Inclination occurs due to washing small
amount or excessive amount.
Case#2 – Inclination occurs due to using spin-only
course.
Case#3 – When washing bedding, bedding net is not
used.

=> Check the customer usage condition and explain

how to use it correctly.

Step 2

① Resonance phenomenon occurs in the rising

section during spinning mode.
- Hudson Resonant Frequency : 200~450rpm section
- In the resonant frequency, Tub moves.

※ The resonance phenomenon occurs in the rpm

rising section at the beginning for spinning, which
is normal.

② The sound of water is generated when shaking Salt-Water

tub.
- Explain that the sound comes from salt water which
is the center of gravity in the Balancer and that it is
normal.

※ If there is no water sound in the Balancer when

checking the Tub, it is defect. Thus, replace the
Spin-Basket.

=> Explain that it is one of the characteristics created

while designing the product.

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#2. Symptom : Water Leakage
2-1. Schematic Diagram of Repair

Chassis Project Basic Model Type

Top-Load All All Tub With Pump / Tact Button

Tip Block
Check-1 Cause Check-2
Code #1 #2 #3
1. Water Supply  Tool over-connection
Hose Connection loose
 Packing omitted
 Y-Joint Seal water Water Water
2-1
leakage Supply Supply Y-Joint
 Cold-water-only Hose Valve
installation
 Wall-attached
installation
2.Water-V/V  Foreign substance
Leakage enters pipe
 End of water supply Water Water
2-2
valve damaged Supply Supply Piping
 Body damage Valve Hose
 Bad packing assembly
 Freeze in the winter
3. Detergent
Water Supply Drawer Leakage  Nozzle spray angle Install
 Bleach overflow Condition
 Water pressure / 2-3 -slope Washing
Nozzle
Inclined installation -water Amount
 Too much laundry pressure
input -filter

4.Tub-related
leakage  Water level hose
damage
2-4
 Aquajet overflow Tub Coin
 Tub Crack
 Damage by coin

5.Pump leakage
 Pump-Drain hose
2-5 Pump- Drain-
 Pump-Case
Case Hose
 Drain hose

1. Install & NDF

 Waste water
Installation/ backward-flow 2-6 Drain
Clamp Pulsator
NDF  Continuous drainage Hose
 Drops a little

- 10/37 -
Tip 2-1. Water-Hose & Connection Abnormality

Check Point Check the condition of Water-Hose.

Step 1

① Over-connection of water supply hose using a tool

- The screw-head of water supply valve is loose due to
abrasion.
- Leakage occurs in the scratched part of the end of
water supply valve.

Step 2

① Water Supply Hose Unit Check

- Water leaks due to loose caulking.
- Check the water pressure: Shall not exceed max of
8kgf.㎠.

② Check for defect in installed sub-material unit.

- Check if internal Packing-Seal is omitted or worn out.

- Check for water leakage of Y-Joint Unit.

: Apply more Seal Taping to the water-supply-related
parts.

③ If water leaks due to installation condition outside the

product, check Step#3.

Step 3

① Hose is bent during installation.

- Water leaks due to hose bending and friction caused
by the installation of product rear close to the wall.
- It is recommended that the gap between the product
rear and the wall be maintained at 6in(152㎜).

② Water leaks due to backward-flow when installing

cold-water-only.
- Water leakage due to backward-flow phenomenon of
internal Drawer.
- Error occurs during hot water course; and thus explain
to the customer to install both hot and cold water.

※ Explain to the customer after SVC.

=> It is recommended that the installer re-install it such

that it does not influence on water leakage and
vibration.

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Tip 2-2. Water-V/V & Connection Abnormality
Check Point Check the Water-V/V & Connection.

Step 1

① Check if the Filter of water supply hose is

clogged by foreign substance.
- Separate the Filter with a tool.

② Check for the clogging and clean the Filter.

- Clean it regularly to prevent accumulation of
foreign substance.
- Prevent the water leakage caused by valve.

Step 2

① Check the exterior of water supply valve unit.

- Check if the screw-head is worn out due to over-
connection of water supply hose using a tool.
- Check for the scratch at the end of water supply
valve in the process of installation.

② Check for the water leakage part of water supply

valve.
- Water leaks due to continuous water supply
because foreign substance enters inside.
- Water leaks due to damaged body of water
supply valve.
- Water leaks due to bad Packing connection.

③ If noise or operation is not normal, check Step #3.

Step 3

① Water Suply Valve Body Damage

- The body of water supply valve is damaged due
to cold temperatures.

※ Explain to the customer after SVC.

 Explain to the customer to re-install the product

such that it is not influenced by cold
temperatures

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Tip 2-3. Detergent & Bleach Abnormality

Check Point Check the condition of Detergent & Bleach.

Step 2

① It scatters outside according to the angle of

Nozzle.
- Adjust it if the angle of assembly is warped.
- Waterjet scatters to Burr of the plane inside OK

Nozzle. -> Replace.

Leakage-Point Section A-A’

② Bleach Leakage-Point
- Apply Bond to Section A-A’.
- Replace the Case-Bleach(U).

③ Detergent Leakage-Point
- Check if powder is mistakenly used in drawer
for Liquid detergent.

Step 3

※ Detergent & Bleach backflows out of Tub.

① Check the water pressure environment to

maintain the appropriate pressure.
: Shall maintain the water pressure at 1kgf.㎠ or
over.
: Clean the Filter of water supply valve regularly.

② Laundry input
- If too much laundry is input, it scatters during
water supply or circulation(cycle) pumping.
- It is recommended that laundry net be used
for the laundry which tends to move to the top,
such as bedding, etc.

③ Check the level installation condition of product.

- If the product inclines to the rear side, it is
vulnerable to Detergent leakage.

- 13/37 -
Tip 2-4. Tub Abnormality

Check Point Check the condition of Tub & Aquajet.

Step 1

① Check for the water leakage phenomenon of

water level hose.
- Water level hose inserting part damage

② Water level hose separation or assembly

omitted.

③ Re-assemble the water level hose and apply

Bond.
- Assemble the Clamp.
Step 2

① When aquajet is working, check for the

overflow.
- Check if internal packing is omitted.
- Replace the screw fixing Tub-Cover top with
more improved sample.

② Check for the water leakage part of tub.

- Water leaks due to Cap trap welding.
- Crack caused by unmelted injection at the Tub
bottom.

Step 3

① Tub below 100mm point damage

- Damage usually occurs at the point 100mm
below the tub during high-speed spinning
mode due to coin and foreign substance in the
laundry.

② Check the customer usage condition and

explain to the customer how to use it
properly.
- Explain how to remove coin and foreign
substance in the laundry.
- 14/37 -
Tip 2-5. Pump Connection Abnormality

Check Point Check the condition of Pump & Hose.

Step 1

① The structure of Pump-Case Tub bottom

connection is damaged or separated.
- Structure of Pump-Case assembly at the Tub
bottom
(Portion produced before Dec 10, 2012)

② Replace the damaged Pump-Case and fix

wire.

- Insert the taping into hook of wire.

- Bind it with Cable Tie, since the wire

separates and breaks due to continuous
vibration.

Step 2

① Check for the water leakage of Drain-

Hose(o).
- If water droplet forms, check for crack or
tearing.
- Replace the Drain-Hose(o).

② Check for the water leakage of Pump.

- Check the water leakage phenomenon of
Pump.
- Replace the Assy of Pump-Case.

③ Check for the water leakage of Pin-Hole and

binding part of drain hose.

- 15/37 -
Tip 2-6. Install & NDF Connection Abnormality

Check Point Check the condition of Install & NDF.

Step 1

① Waste water flows back into the washer.

② Drain hose is installed to deep in the stand

pipe in a basement. Thus, waste water
discharged from first floor flows back into
the product. Re-install the drain hose which
flows back to the U-Trap of pipe.
③ As in photo, place the drain hose so that drain
hose may not go back to the upper part of
U-trap.

Step 2

① Water drains during washing mode.

② If drain hose is installed after loosening the

fixing part, then water drains continuously.

③ As in the warning label, re-install it without

disassembling the drain hose fixing part.
Then, explain how to use it.

Step 3

① If water drop falls little by little even after

washing mode ends,

② Explain to the customer that the water

remaining in the detergent drawer drops due
to impact when disassembling it.

- 16/37 -
#3. Symptom : Water Supply & Drain
3-1. Schematic Diagram of Repair

Chassis Project Basic Model Type

Top-Load All All Tub With Pump / Tact Button

Tip Block
Check-1 Cause Check-2
Code #1 #2 #3

 Power-Cord
1.No power
breakage
Power Power-
 Fuse breakage 3-1 EMI-Filter Harness
Supply Cord
 EMI-Filter breakage
 Main-Harness defect

1. Water Supply  Install close to wall

Fail  Water valve check
 Cold/Hot water
switched 3-2
Installatio Valve
 Clean foreign PBA
n Damage
substance in pipe
filter
 Valve coil resistance
 PBA applied voltage
Water Supply 2. Weight  Weight sensing
Fail sensing defect reduce
3-3 Washing Hall
 Motor unit PBA
Motor Sensor
constraint
 Load

3.Water level  Water level hose

sensing defect Punk
 Water level hose
Water Water
clogged 3-4
level level
 Water level sensor
hose sensor
wire breakage
 Water level
frequency check
1. Detergent residue
 If water remains
Detergent
 If detergent remains
Drawer 3-5 Detergent Rinse Bleach
 Gel-type or highly-
Residue
enriched detergent

1. Pump check
 Nd Error check
 Pump-Case damage
Foreign
 Pump Wire breakage Pump Wire brea
Drain Fail 3-6 substance
 Drain hose clogged damage kage
clogging
with foreign
substance
- 17/37 -
Tip 3-1. No Power Abnormality

Check Point Check the condition of Power Cord/Fuse/EMI-Filter.

Step 1

① Unit does not come on.

- Measure the power of socket and check if it is rated.

② Check the Power-Cord.

- Terminal deformation
- Check if the exterior is corroded.

Step 2

① Check for an open fuse.

- Replace the fuse if it is open
- Replace it with the rated capacity.

② Check for the wire breakage defect in EMI-Filter.

- Check for the contact fail due to reverse insertion
of Housing.
- Check if the terminal pin is pushed back.
- Check if the internal wire is broken.

③ Measure the voltages of both ends of the EMI-

Filter.
☞Maintain the voltage of 120V – If NG, replace the
wire.
☞Maintain the voltage of 120V – If OK, check Step #3.

Step 3

① Check the AC power supplied to PBA.

② Blue↔White of CN1: Check if it maintains the voltage

of 120V.
☞Maintain the voltage of 120V – If OK, replace the
PBA.
☞Maintain the voltage of 120V – If NG, replace the
wire.

- 18/37 -
Tip 3-2. Water Supply Fail Abnormality

Check Point Check the Water-Hose / Water Supply Valve / Install Condition.

Step 1

① Check if water supply fails due to hose bent during

installation.
- Water supply fails due to hose bending and friction
caused by the close-to-wall installation of the
product rear.

② If the filter is clogged due to pipe problem or

water quality problem,
- Separate the filter with a tool.
- Clean the Filter with a brush.

Step 2

① Check the condition of water supply valve

connection.
- Check if the terminal pin is pushed back.
- Check if Harness wire is broken.

② Check the exterior of valve.

- The solenoid does not sit flush on the valve body.
- Crack in the valve body.

③ Check the resistance of both ends of water supply

valve.
☞ Maintain the coil resistance at 1.0㏀ -> If O.L,
replace the valve.

Step 3

① Check the power supplied from PBA.

- Press and hold Spin+Soil, while pressing the power
button=> Test Mode
- Turn knob to select tS mode.
- Push Temp 4 times to work the valve.
- Turn on all the LED lights to measure the power
supply of water supply valve.

② Check the applied voltage of both ends of the

water supply valve.
☞ Maintain the supplied voltage of valve at 120V. If
NG, replace the PBA.

- 19/37 -
Tip 3-3. Weight-Sensing Abnormality
Check Point Check the condition of Motor weight-sensing.

Step 1

① Check the water level by sensing weight with empty tub.

- Normal Course: approx. 80mm
- Other Course or Soil-Level : approx. 100mm Normal course

② Explain to the customer how to use it.

- Explain that either Other course or Soil is recommended
because they correct the water level based on the
absorption power of load.
Other course

Step 2

① Wrong weight-sensing due to washing motor stator ① ②

defect
- Separate the Cover-Panel from product.
- Separate the 9Pin housing to measure the Female
terminal.
- Motor Coil Resistance ③ ④
☞ 3-phases of Coil U↔V↔W : 9.8±2Ω
- If coil value open defect, check the terminal pin.

② Incorrect weight-sensing due to the abnormality of

Washing motor rotor.
- Constraint occurs during operation because the
surrounding iron powder enters due to the magnetism
of Rotor-Magnetic. Thus, wrong water level is sensed.

③ Incorrect weight-sensing due to defect in Hall Sensor

characteristics ⓓ ⓐ
- Check of ⓐ-VCC(RED)
☞ The Voltage : approximately 5.0V
ⓐ
- Check of ⓑ-U(BLU) / ⓒ-V(ORG) ⓓ
☞ The Voltage : approximately 0~1v Pulse
※ Rotor slow turning by manually
※ ⓓ-GND(GRN) – Contact to (-)Black Tester

☞ Replace the Main PCB

0↔1v
Step 3 CN3 1-U 2-V 3-
W
① Check the Wash Motor Supply Voltage of PCB
- Pin #1 / #2 / #3 of CN3 = DC 145v
(GND CN1 Black)
☞ Replace the PBA

- 20/37 -
Tip 3-4. Water Level Sensing Abnormality
Check Point Check the water level sensor & connection condition.

Step 1

① If 1E error occurs in Main PBA, have it checked.

② Check if the wire of water level sensor is broken.

☞ Maintain the coil resistance at 20~24Ω. -> If O.L,
replace it.

③ Measure the frequency of water level sensor during

stand-by.
- Measure the water level sensor during stand-by with
the power on.
- Simultaneously push the Spin+Delay Start buttons for
10 sec.
- Turn knob to select Heavy-Duty course.
- 02<->66 are displayed by turns.

※ How-to-read: 02<->66 => 0266 => 26.6kHz

☞ Frequency of 26.4kH : If 25.9kHz or lower, replace it.

Step 2

① Check the sensing of water level sensor,

- if the water level hose is clogged by foreign substance
or bending;
- if the water level hose is punctured or separated.

② When the frequency does not rise during water supply,

it is considered as water leakage phenomenon due to
Tub damage. Thus, water supply stops.

③ Check if the contact between water level sensor and

terminal is incomplete.

Not Adjust Bolt

※ SVC Note

① Do not adjust the top part of water level sensor.

② Bond is applied to the top part of water level sensor

after setting it at the time of factory shipment. Thus,
do not adjust it.
※ If it is adjusted, the spinning mode is not activated due
to change in Reset frequency.

- 21/37 -
Tip 3-5. Detergent Drawer Residue Abnormality

Check Point Check the condition of Detergent & Bleach.

Step 1

① If water remains,

② open the Siphon-Cap of detergent drawer and fabric

softener drawer and check for Burr which occurs
during injection.

③ Case of Burr – see photo of phenomenon

Step 2

① If detergent remains,

② the detergent was thickened (viscosity↑) and

solidified because it had been used for a long
period of time. Thus, explain to the customer the
caution phrase of detergent manufacturer as to
dissolving it in water.

※ Guide phrase from the manufacturer, regarding

detergent characteristics

※ Caution
: If Product freezes or thickens, dissolve a capful
in a cup of water.
Shake well before use.

Step 3

※ Explain to the customer after SVC.

① Explain him/her to limit using high-enriched or gel-

type detergent.

- 22/37 -
Tip 3-6. Drain Fail Abnormality

Check Point Check the condition of Pump & Hose.

Step 1

① Check the pump with drain fail.

- Check Voltage at Pin Yellow↔Black : 120vAC
☞ Replace the Main PCB

- Check Pump Coil at Yellow↔Black : 15.5Ω

☞ Replace the Wire or Pump
☞ Step #2 Wire Check

② Small foreign materials

- When water is draining through drain hose,
small foreign materials could drain with
water because there is no filter.
So, it can make a little bit of noise but it is
not a problem
- Check pump drain impeller is broken.

Step 2

① The structure of Pump-Case Tub bottom

connection is damaged or separated.
- The structure of Tub bottom Pump-Case
assembly.
(Portion produced before Dec 10, 2012)

② Replace the damaged portion of Pump-Case

and fix Wire.

- Insert the taping into hook of wire.

- Separation and wire breakage occur due to

continuous vibration. Thus, bind it with
Cable Tie.

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#4. Symptom : Error Check
4-1. Schematic Diagram of Repair
※ Error Mode Check (*WA456)
1. Fix the Error mode displayed on Control Panel.
2. Service Mode Diagnostic Mode Error Check
: Delay Start + Extra Rinse (*WA400WA422)
: Delay Start + Aquajet (*WA456)
: Push Spin, and if “d” is displayed, turn knob.

Display
Error Item How-to IMAGE
(Image)

① Water supply hose bent.

Nf No Water Fill ② Water supply valve/PBA power
supply check

① Check the power of drain pump.

Nd Will not drain
② Clean the filter of drain pump.

① Water Sensor
IE Sensor fail ② Measure the water level
frequency during stand-by.

① Constant water supply from

Water supply valve
OE Water over flow
② Excessive foam from detergent
for general use

① Water level sensor / Water level

LE Water Leakage hose Punk
② Tub Leakage

① Washing Motor Wire Connection

3E Wash Motor
② PBA IPM output voltage check

① Level installation check

dC Unbalance ② Check the standard for
recommended use of laundry

- 24/37 - Next Page

#4. Symptom : Error Check
4-1. Schematic Diagram of Repair
※ Error Mode Check (* WA400WA422)
1. Fix the Error mode displayed on Control Panel.
2. Service Mode Diagnostic Mode Error Check
: Delay Start + Extra Rinse (*WA400WA422)
: Delay Start + Aquajet (*WA456)
: Push Spin, and if “d” is displayed, turn knob.

Display
Error Item How-to IMAGE
(Image)

① Sensor Wire Connection

tE Water temp. ② Measure the resistance of sensor
temperature.

Water Hose ① Cold/Hot water supply hoses

nf1 Connection switched.

① PBA Door-Lock operation check

Door Will nor
LO ② Measure the Door-Lock
Unlock
resistance.

① PBA Door-Lock operation check

FL Fail to Lock ② Measure the Door-Lock
resistance.

① Door Open check

DS Door is Open
② Fabric jamming

PBA
AE ① Sub PBA Wire Connection
Communication

① Tact Button Pressed

E2 Button Pressed
② Wire Connection

① MEMS Wire Connection

8E/8E1 MEMS Sensor
② MEMS Voltage Check

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Tip 4-1. nF Error

Check Point Check the condition of Water-Hose.

Step 1 nF Error Check

① Check the water supply hose during installation.

- Water supply fails due to hose bending and friction,
because the product rear is installed too close to the
wall.

② The filter is clogged due to problems with pipe and

water quality.
- Separate the Filter with a tool.
- Clean the filter with a brush.

Step 2

① Check the condition of water supply valve connection.

- Check if the terminal pin is pushed back.
- Check if Harness wire is broken.

② Check the exterior of valve.

- The top core of water supply valve heaves.
- Crack on the Body

③ Check the resistance of both ends of water supply

valve.
☞ Maintain the coil resistance at 1.0㏀. -> If O.L, replace
the valve.

Step 3

① Check the power supply from PBA.

- Press and hold Spin+Soil, while pressing the power
button. => Test Mode
- Turn knob to select tS mode.
- Push Temp to work the valve.
- Turn All the lights on to work the valve.

② Check the voltage applied to both ends of water supply

valve.
☞ Maintain the valve supply voltage at 120V. If NG,
replace the PBA.
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Tip 4-2. nd Error

Check Point Check the condition of Pump & Hose.

Step 1 nD Error

① Check the Pump with the drain fail.

- Check Voltage at Pin Yellow↔Black : AC120v
☞ Replace the Main PCB

- Check Pump Coil at Yellow↔Black : 15.5Ω

☞ Replace the Wire or Pump
☞ Step #2 Wire Check

② Small foreign materials

- When water is draining through drain hose,
small foreign materials could drain with
water because there is no filter.
So, it can make a little bit of noise but it is
not a problem
- Check pump drain impeller is broken.

Step 2

① The structure of Pump-Case Tub bottom

connection gets damaged and separated.
- Structure of Tub bottom Pump-Case
assembly
(Portion produced before Dec 10, 2012)

② Replace the damaged portion of Pump-Case

and fix wire.

- Insert the taping into wire hook.

- Separation and wire breakage occur due to

constant vibration. Thus, bind it with Cable
Tie.

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Tip 4-3. IE / OE Error
Check Point Check the water level sensor & connection condition.

Step 1 IE Check

① If 1E error occurs in Main PBA, have it checked.

② Check the water level sensor.

- Measure the coil resistance and check for wire
breakage.
☞ Maintain the coil resistance at 20~24Ω -> If O.L,
replace it.

③ Measure the frequency when the water level

sensor is on stand-by.
- Measure the water level sensor during stand-by
with the power on.
- Push the Spin button+Delay Start button for about
10 sec.
- Turn knob to select the Heavy-Duty course.
- 02<->66 are displayed by turns.

※ How-to-read: 02<->66 => 0266 => 26.6kHz

☞ If the frequency is 26.4kH : 25.9kHz or lower,
replace it.

Step 2 OE Check

① Check the sensing of water level sensor,

- if water level hose is clogged by foreign substance
or bending;
- if the hose is punctured or detached.

② The frequency does not rise during water supply,

which is considered water leakage phenomenon
caused by Tub damage. Thus, water supply stops.
Not Adjust Bolt
③ Check if the water level sensor terminal contact is
incomplete.

④ They apply bond to the top part of water level sensor

when shipped from factory. Thus, do not adjust it.

※ If you adjust it, the spinning mode cannot be

activated due to change in Reset frequency.

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Tip 4-4. LE Error

Check Point Check the water level sensor & the water leakage condition.

Step 1 LE Error Check

① If LE error occurs in Main PBA, have it checked.

② Measure the frequency when the water is at mid- to

high level.
- Measure the water level sensor during stand-by with
the power on.
- Push Spin+Delay Start for about 10 sec.
- Turn knob to select the Heavy-Duty course.
- 02<->66 are displayed by turns.

※ How-to-read: 02<->66 => 0266 => 26.6kHz

☞ Frequency of 21~24kH : If out of range, have it
replaced.

Step 2 Water level hose Air leakage

① If LE error occurs in Main PBA, have it checked.

- Crack in the water level hose.

- Check if air is leaking from punctured water level hose.

Step 3 Drain hose Siphon

①If drain hose is inserted too deeply into drainage

adjust it not to sink to water in drainage.

② Don’t remove the screw holding drain hose to frame.

If it is removed, drain hose is down on floor and water
is drained out automatically

☞ Check if there are holes on drain hose.

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Tip 4-5. 3E Error
Check Point Check the condition of Motor rotation & Hall Sensor.

Step 1

① Check the Wash Motor Supply Voltage of PCB

- Pin #1 / #2 / #3 of CN3 = AC 145v
(GND CN1 Black)

☞ Replace the PBA

CN3 1-U 2-V 3-W

Step 2

① Washing Motor Stator Defect

- Separate the Cover-Panel from product.
- Separate the 9Pin housing to measure the Female
terminal.
- Motor Coil Measurement
☞ between 3 phrases of Coil U↔V↔W : 9.8±2Ω
- In the case of coil value open defect, check the terminal
pin.

② Washing Motor Rotor Constraint

- Constraint phenomenon occurs during operation
because the surrounding iron powder enters by
magnetism of Rotor-Magnetic. Thus, incorrect water
level is sensed.

Step 2

① Hall Sensor Characteristics Check

- Remove CN9 and measure the Resistance : about 40~60
㏀
- Measure the Hall Sensor Resistance Red/Blue/Orange pin
(GND CN9 Green)
☞ Replace the Wire or Motor

② Motor Control Signal Characteristics Check

- Check Voltage at Pin Green and Blue/Orange
※ Spin-Basket slow turning by manually
- Check Voltage at Pin Green and Red : 5v
☞ Replace the Main PCB

0↔1v

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Tip 4-6. dC Error Abnormality

Check Point Check the customer usage-condition/installation for unbalance & the motor
condition.

Step 1 dC Error
Salt-Water
① Tub Balancer Check
- If there is no water sound inside the Balancer when
checking Tub, it is defect. Thus, replace the Spin-
Basket.

② Unbalance-Retry phenomenon caused by moisture-

proof cloth
- Check if moisture-proof cloth is used, and explain not
to use it.
: Water–Proof Sheet, Mats, clothing

③ Unbalance vibration caused by laundry inclined to

one side.
Case#1 – Inclination occurs due to a little or too much
laundry.
Case#2 – Inclination occurs when the spin-only course
is used.
Case#3 – When washing bedding, net is not used.

☞ When complying with recommended washing usage

condition, check the installation condition of Step #2.

Step 2

① Check for Frame touch caused by inclined installation.

- For the left and right of product, check the levelness-
measuring apparatus at the top of Lid-T/C.
- For the front and rear of product, check the levelness-
measuring apparatus on the side of Frame.

② Product moves due to floor shaking.

Case#1 – Level defect due to floor damage.
Case#2 – Shaking due to old laundry room
floor(lumber).

☞ If OK with the recommended washing usage condition

& installation condition, check the Motor & Hall
Sensor of Tip 4-6.

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Tip 4-7. tE Error Abnormality

Check Point Explain the Thermistor operation.

Step 1 tE Error

① Wire connection
- Check the connection of wire

② Remove 6-Pin Housing

③ Check the thermistor resistance.

※ Normal resistance : 97~98 ㏀ (10℃)
60~61 ㏀ (20℃)
39~40 ㏀ (30℃)

④ Measure the resistance of both ends of

Thermistor in the room temperature of 25℃
(Green/Pink) : 47.2㏀

☞ Replace the thermistor

Step 2

① Connect 6-Pin Housing and turn the power on.

② Check for the normal operation of PBA.

- Measure the resistance of both ends of
Thermistor in the room temperature.
(Blue/Pink) : DC 2.72v

☞ Replace the PCB

Step 3 nF1

① Check if the cold/hot water supply hoses are

switched when installed.

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Tip 4-8. dS, FL, LO Error Abnormality
Check Point Check the Door / Door-Lock.

Step 1 dS Error

① If the dS Error occurs.

② If press Start with the Door open.

③ If laundry is jammed under the Door.

☞ Close the Door properly and press Start.

☞ Replace the Door-Lock

Step 2 FL Error

① Sensing error occurs due to Door-lock

interference because the Door Lid-T/C
shrinks in the winter.

② Remove the Rib from Lever inserting part of

Door-Lid-T/C.

☞ Replace the Door Lid-T/C

Rib 제거

Step LO Error

①In state of Door Unlock, Check motor resistance

(Checking part : Black-Brown Wire)
※ Normal resistance : 33Ω to 46Ω between
the terminals of Motor.

② In state of Door Unlock, Check Door Unlock

contact Resistance
(Checking part : White-Blue Wire)

☞ If Resistance is satisfied with Spec,

☞ Replace the door-Lock

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Tip 4-9. AE, nE Error Abnormality
Check Point Check the PBA-communication / Button.

Step 1 AE Error

① Disassemble sub PBA .

② Check the connector which connects sub PBA
and main PBA on sub PBA.

☞ Replace the Sub-PCB

Step 2 nE Error

① If there are no button stuck on control panel,

replace sub PBA.
※ This case can be caused when tact switches on
sub PBA are defective.
You can see that the resistance of defective
tact switches is not normal.
☞ The Resistance :
- ∞ ( when tact switch is not pressed )
- 0 ( when tact switch is pressed )

☞ Replace the Sub-PCB

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Tip 4-10. 8E, 8E1 Error Abnormality
Check Point Check the PBA-communication / Button.

Step 1 8E Error

① Main PCB all-in-one type MEMS circuit

② Check for the incomplete contact of water

level sensor terminal.

☞ Replace the PBA

Step 2 8E1 Error

Check Point
① Check the condition of terminal contact to
check MEMS.

② Check for MEMS wire breakage & circuit

defect. MEMS
- MEMS Terminal Check
. 7Pin RED (VCC) - 45~85㏀ / DC +3.3V
. 8Pin WHT (SPC) - 45~85㏀ / DC +2.6V
. 9Pin ORG (SD1) - 45~85㏀ / DC +2.6V
. 10Pin YEL (SD0) - 45~85㏀ / DC +2.6V
. 11Pin PNK(CS1) - 45~85㏀ / DC +2.6V
※12Pin BLU(GND) – Contact to (-) Tester Check MEMS-Resistance

☞ Replace the MEMS of Resistance

- Separate the terminal to measure the
MEMS-Resistance.
- According to characteristics of Tester, there
is difference in measurement due to
difference in Impedance.
Check PBA-Voltage
- Judgment should focus on wire breakage
(O.L).

☞ Replace the PBA of Voltage

- Connect the terminal and measure the
voltage with the power on.

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#5. Symptom : Test Mode & Circuit Diagram
5-1. Schematic Diagram of Repair

Check Point Check the Test Mode / Diagnostic Mode.

Test Mode Power Off Status Quick Test Mode

Power On Status Service Mode

Quick Spin Test Mode

S/W Version Check Mode

Board Input Test Mode

Diagnostic Code Check Mode

Quick test Quick spin Service S/W version Board input Diagnostic
Model
mode test mode mode check mode test mode mode
Delay
Delay start
WA400 Start
+ Pre Soak Extra Rinse
WA422 Spin+ +Extra
+Power Key
Soil level+ rinse Soil level Spin
Power key Delay start Delay
WA456 + Eco Plus Start Eco plus
+Power Key +Aquajet

# Quick Test Mode

You can check the operation of main electric parts easily on quick test mode.
(Water valve, Door lock S/W, Heater, Drain pump)

① Enter Quick test mode.

② Software version is displayed and turn jog-dial so that the version disappears.
③ You can check the operation of water valve, drain pump, circulation pump, heater,
door lock S/W by pressing a button.

Model Key Check part

Temp Water valve

WA400
WA422 Spin Drain pump
WA456
Soil level Door lock S/W

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# Service Mode
Service mode enables service technicians to verify the operation of washing machine
and do troubleshooting.
Service mode can be entered during all washing cycle without interrupting the cycle
except some of test modes.
- The washer must be on to go into the Service mode.
- When you enter Service mode, you can see motor spin RPM.

# Quick Spin Test Mode

You can check motor spinning on quick spin test mode.
As it enters into quick spin test mode, it starts spinning and reaches to its maximum
RPM.
When motor is not spinning, you can enter into quick spin test mode.

# Board Input Test Mode

Board input test mode is to display a specified input.
As it enters into board input test mode,
Turn jog-dial so that the LED turns on and press the start / pause button.

Delicates/
Course Normal Perm Press Quick Wash Pure Cycle
Hand Wash
Door lock S/W
Door status
Water temp. Water temp. status Water
Display (OP:open,
(℃) (℉) (UL:unlock Frequency
CL:close)
LO:lock)

# Diagnostic Mode
You can check what error codes have occurred through diagnostic mode.
When you enter into diagnostic mode, ‘d’ is displayed.
And if you turn jog-dial in a clockwise or counter-clockwise,
you can see error codes that have happened recently.

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