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RAMKISHORE

  PRODUCT MANAGER @ZOHO

PROFILE FEATURES INTRODUCED (BY


ME) IN ZOHO CRM
I'm a 23 year old passionate Product manager
who loves solving complex Design, usability
& UX problems, identifying new features, Launched Analytics Tab with wide range of
deriving product roadmaps with an Visuals.
understanding of Technology. Ask Zia - Chat Bot
I work for Zoho CRM - a product with more Dashboard Builder
than 2 million users & $200 million+ Comparator
revenue every year. Anomaly Detector
I'm responsible for all the features Target Meter
developed in the Analytics Tab &  are related Quick Chart Generator
to Artificial Intelligence in ZOHO CRM.  Funnel Analytics
I'm also the Product Head of Zoho Analytics KPIs & Ranklists
Studio mobile app  (launching this February) API Usage Dashboard
CRM- Desk Integration
Promo Tab
CONTACT Workflow Recommendations
Zoho Analytics Studio App *
ramkishorekg@hotmail.com Zia Presentation Maker *
LinkedIn Profile Zia Pitch *
Personal Blog

EXPERIENCE PRODUCT MANAGEMENT


SKILLS GAINED AT ZOHO
PRODUCT MANAGEMENT ASSOCIATE
ZOHO CORP,INDIA |  2015 DEC - PRESENT
New Feature Identification
Apple Design Standards (for iPhone & iPad)
EDUCATION
Material Design Standards (for Android)
Well designed features on Web
ANNA UNIVERSITY Problem Solving
ELECTRONICS & INSTRUMENTATION ENGINEERING UI & UX
2012 - 2016
Wireframes/Mockups
Designing features
Feature Prioritisation
REPORTING Technical Thinking
Innovative,Simple Feature Ideas
CEO -> COO -> HEAD OF PRODUCT
MANAGEMENT -> MYSELF
Detailed Summary of Work Experience

Experience:

● Predict, plan, derive & prioritise the feature requirements for current & future users of the
SaaS product by doing various Market & Customer researches- Zoho CRM.
● Identify simple & powerful solutions/features/strategies to ensure maximum ROI
● Collaborate closely with Visual Designers and take decisions on the Design/flow.
● Derive/Identify features resulting in features with great design & usage by customers &
good user experience.
● Manage the whole product development cycle from Idea generation to release
a. Feature idea & planning b. Requirement gathering (identify & prioritise)
c. Wireframing d. Design
e. UI/ UX(Solely designed the whole f. Monitor & collaborate with the engineering
U ​User Interface of the Zoho Analytics team during entire development ,testing ​S
S ​Studio App & all other features listed)
● Collaborate with backend & front-end developers, prioritise features & discuss the
technical limitations to identify workarounds for best results & lesser compromises on the
Feature.
● Collaborate with the marketing & customer success teams for the before & after feature
launch strategies.
● Conduct webinars & trade shows for customers, partners & potential customers to
showcases the features & identify their requirements.

Features introduced by me Role Played Year of Notes


in ZOHO CRM Release

Zoho Analytics Studio - Product Head​ - Solely set 2018 February Launch
Mobile App the Vision. Identify the
iOS & Android features,roadmaps & solely
designed the entire app.

Promotional Tabs Product Manager - Idea to 2018 Increased the Usage of Zoho
(Inside Product Execution- of this feature. Desk & Zoho Projects.
Cross-selling/Advertising)
Detailed Summary of Work Experience

Analytics Tab Product Manager - Head of 2017-18 https://www.zoho.com/crm/an


Introduced 6 new widgets - the project. alytics.html?src=
1. Comparator
(Comparison Maker)
2. ​ nomaly Detector​ (AI
A
powered anomaly
detection system)

3. Target Meter​ (Simple


Goal Tracking system)

4. Chart Generator
(Create charts instantly)

5. Funnel Analytics​ (Track


Conversion rates)

6. KPIs & Ranklists

Chatbot (Zia Chat) Co-Product Manager 2017-18 https://www.zoho.com/crm/zia


Powered by Artificial -worked along with the -voice.html?src=wht
Intelligence & Natural overall Engineering Head of
Language Processing Zoho CRM & 3 other data
scientists.

Zoho CRM-Desk Product manager - Head of 2017 https://www.zoho.com/desk/cr


Integration the project. m-integration.html

Dashboard Chart Product manager - Head of 2017


Recommendations the project.
(Artificial Intelligence
powered)

Assignment Rules Product manager- (First 2016


(UI Revamp) feature & was mentored by
Head of Zoho CRM’s
Product Management team-
Mr.Dilip Nagarajan)
Detailed Summary of Work Experience

Skills Gained

○ Data Analytics & ○ Product Management ○ Machine Learning, ○ Software as a


Visualisation Artificial Intelligence Service (SaaS
& NLP use-cases
○ Core CRM ○ Domain knowledge- ○ Web UI,UX,Design ○ Mobile UI & UX-
(modules,fields etc) sales,support,projects, Apple Design - iOS,
analytics etc. iPad & Android
Material Design
○ SaaS Product ○ Webinars & Demos for
Integrations. partners,customers etc.

Detailed summary of Major Features

Analytics Tab & Home dashboard -

Introduced Six analytical components- fully customisable & can added to the dashboard with a
Flexible dashboard builder.

1.Comparator
2.Target Meter
3.KPI (customisable Rankings list & Scorecard)
4.Instant Charts (with/without reports creation)
5.Funnel Analytics
6.Anomaly Detector (Uses Machine Learning)
7.Introduced a Flexible Dashboard Builder.
https://www.zoho.com/crm/analytics.html?src=

​Zoho CRM - Desk Integration -

● Brought the entire Power of Zoho Desk inside Zoho CRM -


● Identified a simple workaround & reduced Development efforts largely.
● Introduced Contextual Customer Service Stats like average response time,resolution
time,Happiness rating etc for the First time ever in a Sales based SaaS Product.
● Ticket view inside CRM , with entire core functionalities of Zoho Desk inside Zoho
CRM, like responding to tickets ,changing due date & much more inside CRM itself.

https://www.zoho.com/desk/crm-integration.html
Detailed Summary of Work Experience

Zoho Analytics Studio Mobile App- (Releasing this February)

● Sole Product Head/Manager of the App for both iOS & Android versions.
● Derived all the features after performing required market & competitor analysis.
● Worked closely with a small team of one iOS developer, one Android Developer, one
designer along with 6 Data Scientists & completed the development of the entire app
in a short time.
● Apple’s iOS design guidelines (for iPhone & iPad) & Material Design guidelines (for
Android) were thoroughly analysed & incorporated.