CURRICULUM VITAE

JITENDRA KUMAR
C/O ARUN KUMAR
H.no.4, Gali no.4,
Mehandi Mohalla
Kanker khera, meerut cantt
Meerut , U.P.
Mail to:vickeay2610@gmail.com

Mob.No. 08010126659
Jitendra Kumar

Objective:
 Seeking career in professionally managed organization which provides me challenges,
competitive environment & opportunities to explore & enhance my professional & Technical
skills to serve the organization in a better way & also keep me upgraded with new technology &
latest practices. I wish to add value for the Nations growth through progressive, sincere and
sustained effort.

Job Profile:

 Warranty Administration (Diagnosis, Analysis and settlement of warranty claims).

 Deal customer complaints with respective Service Engineers across India.
 Correspondence with OEM and OEM Dealers.
 Service Marketing / warranty audit of the dealer.
 Follow up activities of new product launch.
 Handling a team of service engineers across India.
 Dealer audit.
 Regular interaction with customer & provide the solutions for maximum customer satisfaction.
 Explain complaints & provide positive solutions to field engineers.
 Conducting promotional activities / presentation for the products.
 Communicate changes & modification to respective Service Engineers.
 Generation of warranty sale order & other service activities related to SAP & release material for
warranty replacement.
 Receive failed parts & failure reports (any special failure) from field, analysis & sent to Quality
department for root cause of failure & provide solutions for prevent the complaints in future.
 Look after the new or modified material from venders and sending of samples in field for testing.
 Hands on experience for troubleshooting of the products.

Professional Experience:
Currently working as a Service and Warranty Analysis Engineer in KNORR-BREMSE INDIA
(P) LTD ( German Based MNC), Faridabad from October 2007 to till now.

Company Profile :- KNORR-BREMSE INDIA (P) LTD is the worlds leading manufacturer of
braking system for rail & commercial vehicles. Knorr-Bremse has been pioneering development,
production and marketing of modern braking systems for a variety of application for over 100 years,
making an important contribution to improved safety on the railways and the roads. The company
also produces door systems, air condition, couplings, air compressor & windscreen wipers.
 The company extensive product portfolio ranges from electronic control systems, pneumatic control,
air supply and auxiliary systems, right down to hydraulic brake systems.

Technical Qualification:
 B.Tech. in Mechanical Engineering from U.P. Technical University Lucknow in 2007 with First
Division.

Academic Qualification:
 High School passed from U.P. Board, Allahabad with Second Div.
 Higher Sec. passed from U.P. Board, Allahabad with Second Div.

Vocational Training:

(a) One month Practical Training from Bharat Heavy Electricals Limited, Ranipur , Hraridwar
Uttrakhand in Turbine Blade Manufacture Department.
(b) One month Vocational Training from Bharat Pump And Compressor Ltd. Naine Allahabad,
U.P.
Job Achievement:

 Handling Complaint management for India.

 Dy. Local Complaint manager for the Asia Pacific.
 Responsible for the ISO, REX and IRIS audit.

Computer Proficiency:
Computer Knowledge: MS-Dos, MS- Windows, MS- office, & Internet Work.
One Year Auto CAD:
Six Month CATIAV5R14 Designing in 3D and sheets.

General Interest:

Reading Books, Listening Music, Gardening, Cricket, Collecting coins.

Personal Profile

Father’s Name : Karm Singh

Date of Birth : 1st February 1981
Sex : Male
Marital Status : Unmarried
Nationality : Indian
Language Known : Hindi & English

Declaration
I solemnly declare and affirm that the information furnished in the C.V. are true to best of my knowledge.

Place: Faridabad
Date: Jitendra Kumar