Aligning culture, structure, staff, rewards, information system, and
financial system to support quality
Professional Postgraduate Diploma
in Total Quality Management
for Healthcare Reform
Overview
Total Quality Management (TQM) is a combination of quality and management tools aimed at increasing
business and reducing losses due to wasteful practices. An important part of TQM is its philosophy toward
continually improving your business and products.
The TQM diploma, accredited by the Egyptian Supreme Council of Universities in 2000, offers participants
a unique opportunity to enhance their skills in the area of TQM. It introduces them to the modern tools and
techniques necessary for establishing quality systems that satisfy the requirements of international standards
and the objectives of their organizations.
Learn How To:
Lead the quality activities at your
organization by acquiring up-to-date
knowledge about quality management
through a comprehensive curriculum
Use concepts, tools, skills and techniques
necessary for application of internationally
recognized quality system standards such
as ISO 9000
Be an active participant in teams carrying
out planning and improvement projects
Acquire about 70 percent of the body of
knowledge required for the exam of the
Healthcare Quality Certification Board
(HQCB) in the United States and become
a Certified Professional for Healthcare
Quality (CPHQ)
Program Outline
Course 1
The Basic Six Sigma Breakthrough Improvement
Process
Define phase Measure phase
Analyze phase Improve phase
Control phase
Course 2
Managing Information in Healthcare
Introduction Planning your CQI journey
Understanding variation
Basic SPC concepts and the run chart
Control chart theory simplified
Lead the quality activities at your organization
Organizational renewal to support quality
Performance assessment: measuring results
Strategies for implementing quality improvement
Structusral elements of PI
Course 6
People Management
1. DoctorÕs Communication Skills
INSTITUTE OF QUALITY
MANAGEMENT 2. Team Skills
Team work Building rapport Listening
Questioning Feedback Negotiating differences
Making decisions Providing information
Preparing presentations
3. People Management
Leader and management Time management
What is motivation and why is it important About the Management
People in performance improvement process Center
Empowerment, decision making and problem solving
The School of Business at the American University in
Change management Team coordination Cairo is home to one of the region's principal professional
Managing conflict Communication development training institutions. In 1977, the
Working with consultants Employee selection Management Center (MC) was founded as a center of
Staff QM/PI orientation, training and education excellence to serve Egypt and the region, offering
professional development programs using a modern
Staff performance perspective of delivery and incorporating the latest
management concepts and techniques.
The MC offers professional management education to
Admission Requirements more than 16,000 professionals and trainees annually
through its different programs and projects. MC alumni
amount to more than 160,000 professionals and trainees
An original university degree certificate with a minimum pass rate of from Egypt and the region dedicated to continued
good. If not, an experience letter with at least two years of work
networking, professional development and educational
activities.
Statistical process control and use of control charts experience The professional development programs presented by
Drilling down into aggregated data Participants should take an English placement exam or score a the MC cover a wide range of studies including
Issues with control charts postgraduate diplomas, professional certificates,
minimum of 550 in TOEFL executive seminars, short courses and workshops, in
Limitations of attribute charts addition to tailor-made programs, totaling more than 350
Healthcare information system ID and two photos different topics and titles.
Data collection The MC is comprised of three institutes: Institute of
Computational techniques in project management Management Development (IMD), Institute of Banking
Project evaluation and review techniques (PERT) Duration and Finance (IBF) and Institute of Quality Management
(IQM).
Course 3 This is a three-semester diploma (spring, summer and fall). Each
semester is 12 weeks long and covers two courses. Classes meet
Why the Management
Planning for Top Quality in Healthcare Services Center?
once a week.
Project identification Identifying customers Comprehensive and diversified portfolio of programs
Defining customer needs for professionals that addresses their vital educational
requirements
Service design Process design Certification
Alliances with top-notch international institutes and
Identifying process controls educational bodies that guarantee the transfer of up-
The diploma will be granted to participants who earn a minimum grade to-date global knowledge in different areas
Course 4 of 70 percent and attend 80 percent of the classes in each course. More than 30 successful years of experience providing
niche-focused educational services to clients in Egypt
Quality / Environmental System Standards in and the Middle East
Healthcare Our continuous quest for the best quality standards
through the use of the best instructors, as well as the
The standards for quality management system ISO 9000 Who Should Attend? use of a unified methodology that guides its educational
process
The standards for environmental management system
Proven record of satisfied customers in Egypt and the
ISO 14001 This program is ideal for those who intend to lead quality activities at Middle East
Joint Commission International standards(JCI) their organizations.
Course 5
Improving Organizational Performance
Thoughts on quality Movements in quality
The quality umbrella The American University in Cairo
Structure, process and outcome School of Business, Economics and Communication
The concept of customer Management Center
The healthcare organization 113 Kasr El Aini Street, P.O. Box 2511, Cairo 11511, Egypt
Healthcare delivery settings Tel.: 20.2.2797.6511/6700/6701 - Fax: 20.2.292.3847
Process analysis tools in healthcare E.mail: iqm@aucegypt.edu
Healthcare organizations as complex systems
Strategic planning for healthcare quality: guiding the
organization
Leadership: translating strategic goals into quality www.aucegypt.edu/execed/mcenter
outcomes