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Australia
This book is copyright. Apart from any fair dealing for the purpose of private study, research,
criticism or review, as permitted under the Copyright Act 1968, no part of this publication
may be reproduced by any process or by any means, electronic, photocopied, recorded or
otherwise without prior written permission of the copyright owner. Inquiries for reproduction
should be addressed to the publisher, Career FAQs Pty Ltd.
Published by
Career FAQs Pty Ltd
Suite 76, The Hub
89–97 Jones Street
Ultimo NSW 2007
+61 2 9282 9383
www.careerfaqs.com.au
Special thanks to the Property Council of Australia for their support and to Dr Richard Reed,
Professor of Property and Real Estate, Deakin University for reviewing the content.
Career FAQs acknowledges the following copyright owners for permission to reproduce
their work.
Property Investment Research for extract from the Australian Property Funds Industry
Survey 2007
Every effort has been made to contact copyright owners and obtain permission.
However, should an infringement have occurred, Career FAQs apologises for the
omission and requests that the copyright owner contact them.
Disclaimer
The opinions and statements made by people who contributed to this book are not those of
Career FAQs. The publishers do not claim to represent the entire extent of the professions
included and career choices. The aim has always been to provide a broad overview of the
possibilities available.
As such Career FAQs Property does not purport to be a true and accurate record of the
industries included, relying on the voices of those working in the jobs to tell their stories.
Inaccuracies may arise as a result of the nature of this book. Users should follow the links to
actual websites of organisations to ascertain current practice in these jobs.
Property professionals are problem-solvers. If tackling a multitude of Nic Lyons is National President
of the Property Council of
tasks with passion, wit and intuition is your strength, then the property Australia, which represents
property investors and managers.
industry will provide you with a lifetime of stimulation and rewards. In his day job, Nic is CEO and
Managing Director of the GPT
Today’s property sector offers an enormous array of career pathways. Group, which is one of Australia’s
top listed companies.
You could:
Nic’s 25 years in property and
funds management includes stints
■ m
anage a multi-billion-dollar investment fund that includes at ING, where he was the General
Australian and international properties Manager of Listed Property
Trusts, and Lend Lease, where
he was CEO of Real Estate
■ d
evelop new communities that deliver a mix of homes, commercial Investments.
and social facilities, or rebuild existing suburbs Nic has a Bachelor of Commerce
degree and a Diploma of Applied
■ m
anage buildings and facilities to increase the economic Finance and Investment. He is
also a Fellow of the Financial
productivity of businesses and provide uplifting places to work Services Institute of Australasia
and socialise and a Fellow of the Australian
Property Institute.
■ create markets by selling property or leasing space
Every one of these jobs has changed radically over the past decade.
iii
Property
Above all else, the property sector creates wealth that is shared
across the community. We deliver economic, social and environmental
dividends that help Australian communities grow and prosper.
The common thread is a desire to work closely with people, which can
include building occupants, investors and community groups who
want to shape a new development site.
Nic Lyons
iv
Contents
Our sponsors x
How to use this book xi
Property
Funds management 55
Development 69
vi
John Shaw – Shopping Centre Manager, Stockland,
Burleigh Heads, Queensland 96
Rachael McKay – Facilities Manager, Jones Lang LaSalle,
Melbourne 99
Government 123
International 133
vii
Property
Sustainability 150
TAFE courses 151
Diploma of Property (Real Estate Agent’s Licence) 151
Other course providers 152
Registered training organisations 152
Australian Property Council courses 154
First National Real Estate course 154
How do I get the job? 155
How are people recruited? 155
Job advertisements 156
Work experience 156
Networking and headhunting 157
Working your way up 158
Recruitment agencies 158
Graduate programs 159
Approaching companies directly 160
What are recruiters looking for? 161
Geraldine Sheehan – Director, Collins Realty 162
Michael Smith – General Manager, Delmege Commercial 165
John Bunting – Group General Manager Human Resources,
Mirvac 167
Stand out from the crowd 170
Create an outstanding application 170
The résumé 171
Tips: The résumé 172
The cover letter 173
Tips: The cover letter 174
Selection criteria 175
Tips: Selection criteria 175
How to stand out at the interview 176
Preparation 176
Presentation 177
Performance 178
How do I leave gracefully? 179
viii
Starting your own business 181
What can I do right now? 182
Buzz words 183
Appendix 1 185
Comparative starting salaries of various professions 185
Appendix 2 186
Sample résumé 1 186
Appendix 3 188
Sample résumé 2 188
Appendix 4 189
Sample cover letter 1 189
Appendix 5 190
Sample cover letter 2 190
Appendix 6 191
Sample resignation letter 191
Photo credits 192
Index 193
ix
Property
Our sponsors
A big thanks goes out to our sponsors for their generous
contributions.
How to use this book fyi
Many words, phrases,
All Career FAQs books follow a similar format, starting with The big abbreviations and acronyms
picture and ending with Ready, set, go for it! In the middle, you’ll find are defined in buzz words at
the back of this book.
lots of interviews with people talking about their jobs.
To help you navigate through the text and also find information
beyond this book, the following icons are used throughout.
find out tells you where to find out more about a particular
more topic or organisation
in
brief
sums up a specific job, including salary,
qualifications, number of hours worked, work–life
balance and flexibility, as told by our interviewee
xi
The big picture
Why property?
When the other kids were digging holes in the sandpit were you
allocating plots and building high-rise style sandcastles? When they
built castles did you construct mega-mansions and shopping villages
complete with car parks, cinemas and food courts? Or maybe you
were too busy peering over the neighbours’ fence with designs for
a subdivision?
If you think you’ve got the confidence to pull off a huge sale, represent
all kinds of clients and provide the pen when someone signs the
contract for what could be the biggest financial decision of their life,
then a career in the exciting and varied property industry might be a
wise choice.
Beyond the obvious jobs in buying and selling, there are tonnes
of rewarding roles in investment, development, management
and analysis.
For Inspection
In the city of Giza in Egypt, the pyramids
are believed to have been built over a
12-year period. The Great Pyramid was
150 metres high and consisted of three
million blocks of stone.
What is property?
Ever since the cave men were laying claim to cosy little nooks and
sprucing them up with paintings on the walls, shelter has been a
fundamental requirement for existence. The Egyptians knew the value
of impact, design and functionality when they built pyramids that
are still sturdy nearly 5000 years later – and things have only been
progressing since then.
In the world of bricks and mortar, the sky’s the limit. The property
industry is all about the built environment – houses, flats, shopping
centres, factories, football stadiums, churches, hospitals, office
buildings and high-rises.
The big picture
Government
Sustainable buildings Manage property assets and
Plan sustainable office tenancies
developments Design and implement public
Develop strategies to space urban
improve building efficiency environments
Advise developers and build- Advise on planning and
ers on sustainable projects development regulations
Assess buildings on their Liaise with property
environmental impact stakeholders
Property
If you can sell ice to an Eskimo and excel in the arts of persuasion and
communication, then your people skills and way with words might
be put to good use in sales and leasing. For those with the vision
and commitment for building from the bottom up, town planning,
development, construction or architecture might be your calling. If the
glossary adrenaline of fast-talking and quick sales sounds exciting, then maybe
A gavel is: you should grab a gavel and get auctioneering.
– the hammer used by
an auctioneer. The most important personal quality to be successful in any
business is trust and integrity in your dealings with people. Our
business is strongly based on relationships and your reputation
can be your biggest strength or weakness; the ability to get on
with people, and have people like and trust you, goes a long way
towards achieving success.
Victor Georos – Industrial Business Park Portfolio Manager, GPT Group, Sydney
The big picture
fact
flexible working hours,
all tasks must be carried out with care, morals, dedication and a keen which include options
to work from home.
eye for detail.
Property
The state of the property industry is directly tied to the state of the
economy. If the economic cycle is in a strong phase, property prices
increase, there is a higher demand for development and there are
plenty of jobs available in the sector. A recession or depression, on the
other hand, has the reverse effect, whereby demand falls along with
property values.
The past decade has seen an economic boom and, consequently, the
property industry has been active and full of opportunity. According
to the Property Council of Australia, housing prices have risen by
168 per cent over the past decade in comparison to the growth in
real wages of 56 per cent. While this is not an ideal situation for
homebuyers, as often reported in the media, it has meant that people
working in property have been able to prosper. Although the market
stalled somewhat in many areas in Australia in 2003, Queensland and
Western Australia remained the boom states in the noughties mainly
due to the demand for resources.
The increasingly hot competition for houses has seen the art of
auctioneering come to the fore as potential buyers battle it out in
bidding wars. Recently, roles such as planners, valuers, analysts,
finance executives and development managers have also been in
high demand.
The big picture
Property
For Inspection
A Macquarie Bank survey in 2007 found
there were 14 000 real estate agencies
in Australia employing 95 000 people,
the top 1 per cent of whom earn over
$1 million a year.
The big picture
While major cities are always developing and are in the centre of the
market action, there is also a push for new property outside the major glossary
cities. As the baby boomer generation retire to coastal and country Baby boomer is:
hideaways, existing properties in cities are going to become available – the name given to the
generation born between
while the demand for regional properties will also accelerate. And,
World War II and 1965
with the growing opportunities in funds management, as more when there was a huge
companies and individuals look to invest their money in the property spike in birth rates.
market, more and more budding young property professionals will be Retrofitting is:
able to get their foot in the door! – the process of fitting
something onto another,
as part of repair
Building for sustainability and maintenance.
Are you pedantic about dripping taps and lights left on in empty
rooms? If you sort out the recycling to the last scrap of cardboard
and bottle cap, you’re not alone. More and more, the environment
is becoming a focus across all aspects of society and, likewise,
sustainable design is now a strong part of the property industry – both
in the residential and commercial sectors.
Property
What are
Development Manager
Manager Shopping Centre
the job
Building Manager Manager
Project Director Facilities Manager
s?
opportunitie Tenant Representative
10
The big picture
The diversity of roles means that once you are in the industry, there
is the opportunity to broaden your skills and move around into other MYTH
areas that may tickle your fancy. Working in different sectors will you can only make
money on property in
deepen your knowledge and experience of the market and employers
metropolitan areas
look favourably upon this.
Western Australia has
Take a look at the different opportunities available – you can be recently experienced a
boom in rural property
involved in so many different aspects of property. Try to get a
fact
sales and development,
feel for as many as you can, then focus on one you enjoy, work spurred on by a natural
hard and spread your horizons from there. resources boom.
Lauren Cassar – Property Asset Manager, Stockland, North Sydney
Jobs in property can be divided into the following main areas which
focus on the different stages of conception development and
management of buildings.
■ Funds management
■ Development
■ Sustainable building
■ Overseas opportunities
Many people start off in residential leasing and sales to learn the
basics of the industry and market before moving into more specialised
roles in the sector. Others start off in a particular area and steadily
climb the ladder until they have acquired the knowledge and
experience to work on bigger and better projects. Many large property
companies have their graduate recruits rotate through different
parts of the business to develop their skills and experiences across
the board so that they can decide where their abilities would be best
put to use.
11
Property
In real estate, sales roles involve listing properties and finding buyers
who will pay the right price. Leasing is about managing residential
properties for the owners and finding reliable tenants who will look
after the place and pay their rent.
Funds management
It’s not a secret that huge amounts of money can be made by
understanding economic markets, foreseeing development and
acquisition opportunities, and investing money in the right assets.
Funds managers must have a strong idea of the types of risks that will
affect the assets such as fluctuating interest rates which may make
fyi
borrowing money more expensive
Managed funds exist across
a range of industries and Since the introduction of compulsory superannuation in Australia
money is invested into in 1986, property funds management has taken off exponentially as
shares, bonds, commodities
and real estate. While all of
billions of dollars around Australia are put into managed funds to
these asset classes require (hopefully) grow in size before retirement rolls around. This, coupled
varied expertise, at the end
with the property boom, over the last decade has meant that property
of the day, it’s about playing
the market, predicting investment and funds management has become a thriving, lucrative
opportunities and getting business. It’s fast, exciting and the stakes are high, but the returns can
good returns on their
clients’ cash. be great – not only financially, but also in terms of career satisfaction.
It’s big business and one of the fastest growing areas within the
property industry. In 2007, Mirvac Funds Management managed
12
The big picture
backgrounds. Strong numeric skills are very important as much of Real estate debt refers to:
the work involves forecasting, setting and managing budgets, and – debt funds.
analysing the financial viability of projects and ventures. Infrastructure refers to:
– the roads, railways,
Strong teams of professionals in this area work together with schools and other capital
managers, researchers and other property specialists to pool their equipment which comprise
the basic framework of a
resources and knowledge. Finance professionals are in high demand country or region.
across the property sector and employment opportunities exist in
the large property organisations, banks and specialised property
funds managers.
The good news for those who see this as their future is that the
personal income levels can also be considerable. Salaries of over
$200 000 plus substantial bonuses are not rare.
Development
Build it bigger – higher and wider! Or just build more. Do you ever look
at a disused factory building and envisage the shopping centre that
could be? Or maybe you’ve looked at your backyard and think you can
get away with a subdivision and a block of flats?
The development sector is for those who like to expand and advance
– both the buildings themselves, and the wealth and business of
their company and its clients. Development managers oversee the
development process with a hands-on approach, often onsite. They
liaise with colleagues and external contacts to ensure the project runs
smoothly through the concept, design, construction and leasing or
sales stages.
13
Property
Just think of your own home and all the things that constantly need
fixing and re-fixing – faulty dishwashers, leaking ceilings, problems
with utilities and clogged drains. On a smaller residential scale, real
estate agents liaise with tradesmen to keep rental homes habitable.
In commercial property, it is on a much larger scale – buildings with
hundreds of workers or tenants, and shopping centres with level upon
level of shops. Facilities managers, caretakers and office managers
take care of day-to-day operations and make sure that everything runs
smoothly. They ensure that the utilities are working, the tenants are
paying their rent and the building is secure.
14
The big picture
Sustainable building
These days sustainability and efficiency is a consideration in just
about everything and, when we spend around 90 per cent of our lives
in buildings, property needs to take environmental considerations
seriously. In fact, this is where a significant portion of Australia’s
greenhouse gas emissions and use of resources can be reduced.
15
Property
Overseas opportunities
Australians often fill overseas property positions, particularly when
there is a boom in a specific market. The huge growth in the property
market in Dubai in the United Arab Emirates over the last few years
has opened up employment opportunities for both international and
local developers, for example. If you’re working for a multinational
company, you may even have the opportunity to take your skills
overseas while working for the same firm.
While the skills and requisites may be the same, the different
characteristics of overseas markets may mean you feel out of your
depth, no matter how successful you have been in Australia.
detour
However, a good property employee adapts and works with the
If you like the idea of working current trends and your experience can be applied anywhere.
overseas, check out Career
Either way, working overseas can be a great opportunity to get
FAQs Going Global.
a broad perspective of the industry, gain wider experience within
www.careerfaqs.com.au
your company and, of course, experience another culture.
Property is an excellent ticket for travel.
16
The big picture
There are more and more women entering the industry and
many of the clients we deal with are also female, so it’s a
natural progression to see an increased number of female
professionals coming into the industry.
Matthew Buckley – Head of Queensland Valuation Division, Savills, Brisbane
For Inspection
In 2006, 47 per cent of Jones Lang
LaSalle’s 1300 staff were women, and
23 per cent of their directors were women.
According to Dr Richard Reed, Professor
of Property and Real Estate at Deakin
University in Melbourne, the male/female
ratio of people studying property is
about 50/50.
17
Property
find out
more How much can I earn?
See comparative starting When it comes to the property industry, people can make very
salaries of various
professions in Appendix 1.
good money. We’ve all heard a story about the young real estate
entrepreneur who made a fortune by the age of 25. There is a huge
scope of incomes depending on sector and experience, but things are
looking pretty good all around – it isn’t just the price of property going
up. The salaries of the people in this book give some idea of the scope
of incomes on offer.
The high earners are obviously the high performers, and are
making most of their income on commissions. For the top sellers,
the rewards can be great.
Geraldine Sheehan – Director, Collins Realty, Devonport, Tasmania
I love the freedom of being my own boss and being able to earn
as much as I possibly can – it really is entirely up to me and my
own self-motivation.
Liza McKilliam – Real Estate Agent, RE/MAX, Kenmore, Brisbane
19
Property
The big property bucks are, not surprisingly, typically found in the
areas dealing with funds and asset management. Property funds
managers typically top the pay charts with base salaries of $260 000
not uncommon. Asset managers and shopping centre managers earn
$170 000, while senior project managers also earn over $100 000.
The big property bucks are in asset and funds management as the
following data from the Avdiev Property Industry Remuneration
Report, July 2007 shows.
The figures shown as income are not the highest incomes possible –
they are all based on mid-level roles. In addition to the base packages,
each of the positions listed can attract additional income in the form
of incentives ranging from 10 per cent to 100 per cent of the base
package.
20
The big picture
There are always positions in this sector for the right people – either
in the independent agencies or within the main real estate franchises.
Many of the high sellers stay on in the sector for their whole
career because of the high commissions available that make for a
comfortable lifestyle
21
Property
22
The big picture
23
Property
detour Government
For everything you need If you’re interested in town planning, developing public spaces or
to know about jobs in
assessing potential developments, a position working for a state or
government, check out Career
FAQs careers @gov.au Commonwealth government department or local council might be
www.careerfaqs.com.au an option. Those with a background or interest in the environment,
property, or property economics can all find positions within
government.
24
The big picture
Employers are always on the lookout for talented and motivated staff,
but they’re not going to hire just anyone. They know exactly the type
of person and attitude that succeeds in property, and will hold out for
the cream of the crop. In an industry based on specialist divisions and
teams, employers need to see that candidates can work well in a team
and liaise well with the public, clients, contractors and other parties.
What employers are looking for, the positions they offer and the
methods of recruitment they use are very varied across the different
sectors in property. We spoke to the following employers about
the sort of people they want to take on in their companies, and the
opportunities they have available.
■ K
aren Schmidt – Director of Commercial Property, Western
Australian Government Department of Housing and Works
25
Property
q&a
What employment opportunities do you have at Lend Lease?
As an integrated property group we employ people from a variety
of backgrounds to work in property construction, development
and management. The company is divided into three main lines of
business – retail and communities, investment management and
project management/construction.
In terms of graduate recruitment, the construction side of the business
is currently focusing specifically on engineers and project managers.
In retail and communities, and property development, they are looking
for people with marketing, development and asset management skill
sets. Across Lend Lease more broadly there is a real need for finance
people at the moment. In investment management we look for people
with financial skills and funds management experience. In terms of
functional roles, there is a large demand for IT specialists.
26
The big picture
27
Property
28
Property
q&a
What does your position involve?
glossary I manage all the government office accommodation in Western
Australia. That’s some 600 square metres of owned and leased office
Rent roll is: accommodation with a rent roll of around $124 million.
– a spreadsheet describing What sort of employment does the department offer?
the leases and occupancy
of a building. We have roles for people who come from lots of different
backgrounds. The people who manage our office fit-outs come from
built environment disciplines like architecture.
Some of the people working in leasing areas have business degrees
and backgrounds in valuation, and I even have a psychologist
working in our policy area. We also have people working as lease
administrators and client managers for the 74 agencies we manage
property for.
32
The big picture
33
Property
What is the salary like for property roles in the public sector?
Salary levels reflect different levels of responsibility. When you
compare similar positions with the private sector, there is a wider
range of salaries on offer from private sector companies (obviously at
the moment the resources sector in Western Australia is a very strong
competitor), but the public sector offers strong non-salary benefits
like flexible working hours and access to training and structured
career advancement.
34
The big picture
The API also provides research funding and runs awards for excellence
in the industry.
35
Property
So that everyone is kept in the know, the NAWIC has a forum for
members to network and speak about the industry and maintain an
awareness of developments and trends. They also hold regular events,
seminars and awards.
For Inspection
The 2007 Fabulous Women in Property
Luncheon was held on 7 September in
Adelaide. The annual event raises money
for charity – in 2007 the beneficiary was
ovarian cancer research.
36
The big picture
37
Property
The organisation runs programs, seminars and online training for its
members and the public, and lobbies to maintain the quality of the
built environment. If you are an architect within the RAIA, you will be
encouraged to undertake continued professional development and
will have access to all the latest information on trends and new ideas,
as well the Institute’s guide to environmental design.
38
Sales and
leasing
It’s an exciting time when properties go under the hammer – pulses
race, prices soar and emotions go slightly crazy. And as demand
exceeds supply, the leasing market is also heating up in Australia.
Property agents and managers who look after sales and leasing
for residential, commercial, industrial and other real estate space are
the agents of change – changing one property ownership or tenancy
to another.
But there’s a whole lot more to sales and leasing than handing over
the keys at the completion of the transaction. They need to have
an understanding of the market that they are working in and great
interpersonal relationships so that they can put the right people into
the right premises. It’s a skill that the people we interviewed in this
chapter have honed to a fine art.
q&a
How did you first become involved in property?
I was studying commerce at university and thought I was going to
go into banking, but it didn’t really appeal to me. My mother was in
real estate, and so I thought I’d give it a whirl. I began in the eastern
suburbs of Sydney because I live here. It’s always good to sell around
where you live because you’re more passionate about the area and
know it more intimately. I started in the industry five years ago and
haven’t looked back since.
40
Sales and
leasing
41
Property
q&a
What does it take to be a good real estate agent?
Energy, confidence, excellent communication skills and a likeable
nature – people need to trust you. Since the market is always
changing and you are dealing with different clients and properties, it
is important to never stop training and honing your skills.
To become a real estate sales person, you need to pass a sales
person’s course and obtain a licence from the Office of Fair Trading.
To become an independent contractor, you need to be a licensed real
estate agent, which means completing a more comprehensive training
course and obtaining the appropriate licence.
42
Sales and
leasing
ons
• List presentations, negotiati
Monday and inspections
• Follow up buyers and selle
rs • Do prospecting calls
from open homes • Attend open homes
• Check emai ls and prop erty Thursday
Internet hits • Check emails and property
• Write reports ns Internet hits
• List presentations, negotiatio group
• Attend monthly training
rs
and inspections • Follow up sellers and buye g
Tuesday • Do prospecting calls, listin ons
base presentations and nego tiati
• Meet with PA about data drops
management and letterbox • Attend open homes
• Check emai ls and prop erty Friday
Internet hits • Wash car
buyer hits
• Do prospecting calls and • Check emails and property
rs
enquiry • Follow up sellers and buye g
subm it class ified ing calls and listin
• Write and rials • Do prospect
advertising and proof picto presentations
• Attend seller meetings offic e drink s
• Friday night
Wednesday Saturday
• Attend office meeting and • Open homes and buyer
property preview inspections
letter, s
• Write weekly email news • Negotiate and sell propertie
monthly letters, bi-monthly Sunday
letters • Try to have a day off
• Proof classified ads
43
Property
Victoria
oliday at Falls Creek,
r daughte r Nikki on h
Liza and he
44
Sales and
leasing
45
Sales and
leasing
office space in the Sydney CBD and gets >> associate director,
q&a
How does commercial leasing differ from residential leasing?
Residential leasing is conducted on a more personal level – you are
in there on a weeknight looking to lease or sell property to mums and
dads. In the commercial market it is more of a business decision, so
the way you interact with your clients and the types of property you
are leasing are very different.
51
Property
Thursday
ss and
Monday
on, Savills • Meet with client to discu lease
• First thing – Fitness sessi on issue the first offer on their
Director of IT runs the sessi s proposal
pres
• Review weekend property ings • Arrange Internet marketing
for
• Arrang e week ly clien t meet
potential a property
• Property inspections with • F ortni ghtly clien t meet ing
tenant
to discuss • Follow up on Wednesday
• Fortnightly client meeting rs canvassing
recent inspections and offe • More inspections
Tuesday Friday
an offer
• Client meeting to discuss • Fitness session – if up for
it!
ng
from a tenant
inspections • 8 am weekly internal leasi
• 2nd round of short-listed Monday meeting
with potential tenant from • Update all clients on the
past
her erties
• More inspections with anot week’s activity on their prop s
potential tenant ague
ing subm ission • Industry lunch with colle osal
ratio n of build nt on lease prop
• Prepa work • Follow up tena
where Savills is pitching for from earlier in the week
Wednesday • Savills staff drink s!
• Fitness session – again hures to Weekend
• Distribute marketing broc • Play golf Izzy
target list ming • Catch up with new baby girl,
• Cold call canvassing of up-co • Scan property sections in
the
lease expiries papers
s need to be
• More inspections – alway • Beach/Relax with wife and
bub
inspecting properties! • Sunday morning brekky
52
Sales and
leasing
the inner workings of the market. After a few months, a full-time job
came up in the leasing division and I worked my way up from there as
I gained skills and experience. With a leasing role, you need to gain
an understanding of the particular buildings and the building owners.
It isn’t something that you can come in and be at the top of the field
within a few months.
53
Funds
management
Property funds management is all about prudently investing clients’
money in real estate across various asset classes including residential,
commercial, retail and industrial.
q&a
What exactly is funds management?
It’s all about investing other people’s money. The funds management
business falls across all types of asset classes, such as share portfolios
or fixed interest and bonds, but our company specialises in real estate.
It’s about finding the right opportunities for investment, implementing
the right strategies, and managing the money on an ongoing basis to
make sure that you are producing the returns that investors expect.
56
Funds management
real estate – the most successful property fund managers really love Australians had $356.6
billion invested with
the industry and the creative built form of real estate. They have to funds managers.
have a passion for seeing property developed and repositioned and
dealing with tenants and other service providers. They also tend
to be quite transaction-focused and love to be involved in deals,
whether they be new leases, purchases, sales or refinancing debt.
The real estate industry is also a very people orientated business so
interpersonal and relationship building skills are really important.
57
Property
g skipper
Adam playin
58
Funds management
59
Funds management
q&a
What do you do at GPT Group?
I develop and execute the investment and development strategies for
the portfolio and take responsibility for the investment performance
of the portfolio to ensure that it will deliver acceptable returns to the
investors in GPT.
I conduct research to identify suitable investment markets that
meet our investment criteria. To do this I establish and maintain
relationships with market participants, including joint venture
partners, to secure suitable opportunities. I also look after the
asset management of existing portfolios, and am responsible for
acquisitions and developments that can be added to the portfolio to
drive earnings growth.
I also manage a small team of asset and development mangers who
work with me to deliver the investment strategies.
65
Property
Thursday
Monday • Attend risk management
• Meet with team meeting
• Read financial press • Review feasibilities for bids
et
• Review latest industrial mark closing this week
rts
forecasts and broker repo • Go to business lunch
• Attend asset plan review • Attend investor
meeting presentation by CEO
• Work on quarterly portfolio Friday
report • Meet with senior
Tuesday management
w for
• Organise feasibility revie • Attend acquisition pipeline
new acquisition meeting
ing
• Attend joint venture meet • Meet to review new fund
• Complete portfolio report opportunities
ourn e deve lopm ent
• Review Melb Saturday
opportunity • Watch kids play sport
Wednesday • Do some shopping
on
• Attend breakfast seminar • Play tennis
new markets • Have barbecue dinner with
• Inspect property friends
s of
• Review master plan statu Sunday
Sydney sites • Go for bike ride with kids
• Conduct resource planning • Watch football after lunch
session with HR
66
Funds management
67
Property
nnis
s playing te
in Victor enjoy
brief
Industrial Business Park Do you have any advice for people thinking of a career
Portfolio Manager
in property?
$$$ 200K +
quals B Bus (Land I think speaking to people who are already in the industry is important
Economy); Grad and researching the industry. It is certainly an industry that allows
Dip Finance and
you to work in a number of different areas and we are seeing more
Investment
opportunities abroad, particularly for Australian executives. There will
hrs/wk 40–50
work–life 7/10
be plenty of opportunities as investment becomes more global –
flexibility 8/10 whether you are a fund manager, asset manager, project manager, or
development manager.
68
Development
It is amazing what can be created from bricks, mortar, concrete, wood,
metal, a lot of determination, elbow grease and a well-structured
and creative vision. The great architectural wonders of the world
were no doubt built by a team of dedicated developers bursting with
innovation, passion and ideas.
The good ones become a part of a city’s identity – just think of the
Sydney Opera House for example.
q&a
What do you do in your position?
As a development manager, I generally manage the early development
stages of a project. I select the site, develop a project brief, find
investors, secure leasing pre-commitments, obtain the authority
approvals, engage the project manager and the architect, and then
effectively oversee the project through the delivery stages. I am
ultimately responsible for the financial feasibility of the project, but I
also manage the people, client relationships and processes to ensure
we achieve our development objectives.
Developments usually take two or three years from the initial planning
stages through to completion. I mainly work in the office but I get to
go out to the project site a few times a week.
71
Property
Healey
lly in her 1956 Austin
a vintage car ra
Ellie off to
72
Development
What advice do you have for someone thinking about a career – a piece of usually semi-
rural property that is
in development management? undeveloped except for
Be willing to start in a junior role and grow into the industry. It’s a role agricultural use, especially
you learn on the job, rather than at university or from a textbook. one considered as a site
doe expanding urban
development.
lopment
• Pitch to prospective deve
Monday client
• Legal meeting with investor • Meet with surveyors
• Coffee with colleagues • Dinner with friends
pective
• Site inspection with pros
tenant Friday
ing
• Design meeting with proje ct manager • Project control group meet
and services consultants • Site walk with client
• Lunch with clien t
• Photography class ing
• Site team coordination meet
Tuesday • Team drinks
• Meet with finance director ive
pect
• Site inspection with pros Saturday
chores
tenant • Shopping at the market and
ger to review • Breakfast with friends
• Meet with project mana
variations • Haircut
• Staff briefing followed by
drinks • Golf driving range for a little
practice
Wednesday home
p papers • Barbecue with friends at
• Draft project control grou
• Coffee with colleagues Sunday
• Prepare leasing proposal • Sleep in
• Site safety walk • Breakfast at home reading
sign off newspapers
• Meet with authorities to the
planning conditions • Drive along beach road in
Austin Healey and lunch
dinner
Thursday • Quiet afternoon and early
• Leasing team meeting
in
brief
Development Manager
$$$ 150–220K
What are your career aspirations?
quals BA/LLB
In terms of career progression, my objective is to become a
hrs/wk 50–60
development executive and work on bigger, more high profile projects
work–life moderate
and eventually work as a business manager managing a development
flexibility 6/10
business unit.
73
Property
q&a
What do you do in your position?
I look after shopping centre assets that are developed by AMP Capital
Shopping Centres. They are prime assets for redevelopment, and it
is my role to ascertain what opportunities there are to develop them.
I work out the development cost and potential financial returns, and
carry it through the construction stages to completion.
The projects vary, depending on the area and the expectation of the
residents. Some developments are community or neighbourhood
centres, while others might be more regional, larger centres.
74
Development
g site …
y stages of a buildin
From the earl
75
Property
pto Mall
ght lights of Da
… to the bri
76
Asset & facilities
management
Once the final brick is laid, the landscaping has been done and all of
the tenants have signed, the work is far from finished. A whole team of
professionals are needed behind the scenes to look after the day-to-
day operations of a building, to make sure the tenants are happy and
that everything (including the power) runs as smoothly as possible.
But it’s not just tenants who they have to please – the people who
hold the purse strings also want to know that they’re getting the most
out of their buildings. Asset managers are in charge of making sure
the money all adds up. As well as maintaining the money on a day-to-
day basis, they need to look to the future and forecast expenditure to
ensure that buildings meet their financial targets.
To make sure you stay on top you’ll not only need to be good with
figures, you’ll also need good communication skills to ensure that
both clients and tenants are happy and buildings remain full and
profitable.
81
Property
q&a
What do you do in your position?
Strata management is an arm of property management. I look after a
whole corporation of owners rather than a single client and represent
them across the whole spectrum of property – residential, commercial
and retail. This can include corporations, community associations and
building management committees. I assist them with the day-to-day
and longer-term management of their buildings and trust accounts.
The bulk of my work is administrative – I ensure the required
funds are available to maintain the buildings, that the property is
adequately insured, the trust accounts are managed and all of the
correspondence, files and records are kept intact.
The larger buildings have full-time caretakers to ensure that all the
day-to-day maintenance is carried out, but on the smaller buildings I
tend to get more involved in the technical aspects.
82
Asset & facilities
management
83
Property
s
• Review financial statement
t’s
Monday • Prepare budget for clien
• Arrive at office at 8 am AGM
with
• Sort through emails, deal • Meet with client in evening
any urgent issues Thursday
for
• Prepare meeting agendas • Visit new business site
et
the week
such as • Prepare preliminary budg
• Attend to ongoing issues for new development
building enquiries • Office meeting with team
• Meet with client in even ing
Friday
Tuesday • Breakfast meeting with all
• Sort through emails staff
• Prepare minutes of previous • Sort through emails,
night’s meeting delegate items requiring
• Attend site meeting with action
building caretaker • Plan following week
• Meet with client in evening • Work through building
Wednesday defect claims
er and
• Attend to Consumer, Trad • Liaise with solicitors and
Tenancy Tribunal experts and report back
ing direc tions to
• Report hear to client
client
• Prepare minutes of previous
night’s meeting
in
brief What sort of person suits a career in strata management?
Someone who performs well under pressure, is capable of
Senior Strata Manager
understanding complex issues, is efficient and can communicate well
$$$ 80–100K
with others and, above all, is flexible.
quals Cert IV Const Mgmt;
Dip Bus/Real Estate; What advice do you have for someone looking to start a
Adv Dip Prop Val
career in property?
hrs/wk 50+
Have patience and be willing to learn and remember strata
work–life 7/10
management is primarily customer service. The client comes first
flexibility 8/10
– there is no room for attitude.
84
Asset & facilities
management
q&a
What do you do in your position?
I manage a commercial portfolio of office buildings located in New
South Wales and Queensland, ranging in size from 500 square metres
to 8500 square metres. As an asset manager, my role is to enhance
revenue streams, provide monthly building reports to clients, forecast
outgoings and building expenditure, and ensure that the overall
performance of the building meets its financial targets.
In the short term, I ensure that the building income and operations
are maintained. I have a number of building supervisors who are
responsible for the general maintenance of the buildings and
essential services.
85
Property
Friday
Monday ing
with • Weekly overview with build
• Walk through the buildings
rviso rs supervisors
the build ing supe
e
ng team • Review daily correspondenc
• Meet with sales and leasi
• Inspect prospective new
• Review arrears
e managements
• Review daily correspondenc
Saturday
Tuesday
e • Read paper
• Review daily correspondenc
• Breakfast at local café
• Update CEO ntly
• Work on the house I’m curre
• Meet with tenants
building
Wednesday
of Sunday
• Meet weekly with heads
• Read the Sunday papers
departments
• Relax
• Review arrears
e • Visit family and friends
• Review daily correspondenc
Thursday
e
• Review daily correspondenc
• Do building inspections
leasi ng
• Meetings with sales and
team
• Review arrears
86
Asset & facilities
management
87
Asset & facilities
management
q&a
What do you do as an account manager?
I manage property issues on behalf of clients who need rental space.
This can include selecting and evaluating sites, negotiating the lease,
and reviewing rent prices and conditions.
My role is to provide an in-house property service to the client where glossary
I almost ‘sit in’ on their company – I assist their property needs to the
Roll-out is:
point that I’m nearly one of their employees.
– a structured process of
What projects have you been involved in? finding and securing new
Lately I have been working on a national roll-out for a pharmacy lease properties for a
client as part of their
operator. For that sort of client I look for greenfield sites or
expansion strategy.
opportunities where new shopping centres will be built. I also
Greenfield is:
investigate opportunities in existing shopping centres that are being
redeveloped or extended. Once I find a site where they would like to – a piece of usually semi-
rural property that is
open a pharmacy, I negotiate lease terms with the owner or developer.
undeveloped except for
When terms are agreed on, a lease documentation formalises the agricultural use, especially
lease terms between my client and the owner or developer. one considered as a
For another account, a national commercial user of space, I have rolled site for expanding
urban development.
out 12 offices nationwide over the last six months.
89
Property
90
Asset & facilities
management
91
Asset & facilities
management
q&a
How did you first get into this industry?
I started off doing an architecture degree, but found it wasn’t exactly
what I was after. I always liked structure, so I got a job as a property
officer in a local residential agency. I really had no idea what they
did, but I jumped into it and then started a TAFE diploma while I was
working. I managed over 300 holiday rentals and helped with the
permanent rentals that numbered over 500.
I worked my way up through the residential side and eventually
moved to the city and saw that there was a huge industry there I didn’t
know about before. I then got an administration role in a building that
Stockland owned half of, and I worked my way up from there.
93
Property
7.30 a
m Rea
9 am d ema
Attend ils and plan d
10 am divisio a
Work n meeti y
on ng
recomm leasing prop
11 am endati osals a
Meet w ons nd
12 noo
n Proje ith tenants
ct mee
facilitie ting, u
1 pm s pdate
Have lu managers from
2 pm nch
Review
leases
propos with le
e g
lease te responses, n al team,
r m eg
3 pm
propos
als
s o n new de otiate
als and
Inspec issue
t
tenants buildings, m
4.30 p a n d facilitie e e t w ith
m Tidy
up, go s mana
home gers
94
Asset & facilities
management
For Inspection
According to the Australian Shopping
Centre Council of Australia, Australia
has 1102 shopping centres – 63 regional
centres, 268 discount department store
based centres, 759 supermarket centres
and 12 CBD based shopping centres.
95
Asset & facilities
management
q&a
What do you do in your position?
Jones Lang LaSalle is the outsourced representative to manage
buildings on behalf of the Victorian Government. I look after
five government-owned commercial buildings as well as various
government-leased properties.
I work with many people: contractors, such as electricians, plumbers
and builders who conduct the work; account managers who oversee
the contractors; and tenant representatives who represent each
government department. Liaising with clients is a little bit more high-
level and strategic as I discuss long-term objectives like capital works.
99
Property
Thursday and
Monday • Review next week’s schedule
criptions
• Catch up on emails and subs ts start preparing
ultan ts
• Schedule meetings with clienWIP • Review queries from cons client
to
• Facilities team meet ing and • Prepare recommendation
(work-in-progress) meeting for project approvals
• Review next week’s schedule • Reconcile client invoices
• Dinner with parents • Attend to tenants’ issues
• Wedding preparations • Homework and study
Tuesday Friday
week
• Team meeting • Finalise meetings for the cts
• Meet with client • Review progress of all projeraised
s
• Speak to consultant rega
rding • Review requests for work re
project in regional Victoria agency from Property Service Cent list
• Send repo rt to gove rnme nt • Review after-hours contact
regarding major works • Rest
• Homework and stud y
Saturday
Wednesday • Study for assignment
ss
• Meet with colleague to discu w • Housework
é and
action plan for property reviesee • Spend time with my fianc
to
• Speak to all site contacts to
friends
if there are any issues I need Sunday
with
manage
t for proje ct • Sleep in and have brunch
• Send RFP to cons ultan friends
works • Study
• Homework and study • Housework
• Rest!
100
Asset & facilities
management
glossary
JDRF stands for:
Walk
t the JDRF
iancé Rolf a
– Junior Diabetes Research
h he rf
Rachael wit
Foundation.
101
Across the board
There are many specialist occupations in property with professionals
who often work independently from actual property companies. These
professionals, however, are integral to the property industry. Think
engineers, surveyors, architects, valuers, auctioneers and property
lawyers – each plays a very particular role ensuring the success of any
project. While many work independently as sole practitioners or in
small- to medium-sized specialist businesses, others work in-house.
Take property lawyers, for example, who can work in a law firm as
the specialist property lawyer or in-house with a property company.
Architects, engineers and surveyors are other professionals who offer
their expertise on a contract basis.
Then there are people such as property researchers who also work
across the board, along with administrators, human resources
professionals and a host of ancillary staff who make sure the whole
operation stays on track.
You won’t get bored in any one of these jobs. The hard part might be
deciding which one will suit you best.
103
Property
q&a
What responsibilities do you have in your position?
I’m kept very busy by my own valuation practice, a property
consultancy as well as a partnership in a property buyers service.
I work for a range of corporate and personal clients. I prepare reports
for statutory authorities and the courts. I represent property owners
in dispute matters, represent purchaser interests in acquiring real
estate, undertake due diligence and negotiation for buyers, and
provide land economic advice.
I have a passion for helping Indigenous communities and use
my property knowledge to create opportunities for Aboriginal
communities to become financially independent – this is an ongoing
long-term process and commitment.
104
Across the board
Thursday
for
Monday • Drive to Port Macquarie
• Inspect property property investigations, due
diligence and nego tiati ons
• Have discussions with
Integral Energy • Stay overnight
• Do pilates Friday
• Attend leadership meeting • Attend meetings and
Tuesday investigations at Port
and Macquarie
• Do property inspections
investigations • Drive back to Sydney
• Attend Industry Skills Task Saturday
Force meeting • Go for a scuba dive at
• Compulsory Acquisition Malabar
Property inspection • Drop daughter at party in
• Attend institute board the afternoon
meeting • Mow the lawns
Wednesday Sunday
• Work in office all day • Go to church
finishing reports • Go for bike ride
• Prepare client instructions
• Order property searches
• Fire training drill at fire
station
105
Property
106
Across the board
in
land brief
ap ehu New Zea
g at Mt Ru
David skiin
Property Valuer and
Land Economist
$$$ 100–200K+
quals Bus (Land
B
Economics); Cert
What’s your advice for someone going into property?
Practicing Valuer;
Pick up the core skills in valuation, find a good mentor, constantly Fellow Australian
Valuers Institute
challenge yourself by doing more complex property assessments and
hrs/wk 30–50
get as much diversity and experience in the industry as you can. There
work–life mixed and varied
is quite a demand for property valuers at the moment in certain fields.
flexibility 7/10
You could end up anywhere when you discover that you like valuing.
107
Property
q&a
How did you become involved in property?
I worked with my father as a house painter during my school holidays,
and after high school I started my own trade renovating post-war
homes in Brisbane. It provided a solid platform that developed into a
true appreciation of property which I didn’t quite realise at the time.
I also commenced a marketing degree but wasn’t too sure which
industry sector I wanted to pursue a career in. I was lucky enough to
secure work experience through a local property developer who was
focused on smaller-scale residential project marketing. This was a
perfect marriage of my studies and passion for property. Put simply, I
fell in love with it and I’ve never looked back.
108
Across the board
For Inspection
In recent years, the residential property
market in most capital cities has
experienced strong growth in housing
prices. Between 1999–2000 and
2003–04, the national annual average
of established house prices increased by
13 per cent, a figure largely driven by
price rises in Sydney and Melbourne.
109
Property
110
Across the board
111
Property
The Golden Gavel awards are Before beginning his career in real estate Phil intended to pursue a
run by the South Australian professional tennis career. He is still a fitness fanatic and runs and
branch of the Society of
goes to the gym regularly. His other passion is travel and he tries to
Auctioneers and Appraisers.
get to Santa Cruz, California at least once a year to visit friends.
q&a
Can you tell me a bit about what you do in your position?
I’m a sales partner and corporate auctioneer at Toop & Toop. I do up to
30 residential auctions each month, both for my own clients and other
sales partners’ properties.
116
Across the board
tion
n at an auc
Phil in actio
117
Property
Thursday
Monday • 8.30 am Team meeting
• 8 am Team meeting • Ring potential clients and
• Ring potential buyers buyers
from weekend open house • Attend buyer inspection
s
inspections and property appraisals
weekend
• Write contracts from
Friday
sales
• 8.30 am Team meeting
Tuesday • Ring potential clients and
• 8.30 am Team meeting buyers
• Ring potential clients and • Have afternoon off
buyers
s and Saturday
• Attend buyer inspection
• 10 am – 3 pm Conduct
property appraisals
auctions
Wednesday • Attend afternoon open
• 8.30 am Team meeting house inspections
• Ring potential clients and
Sunday
buyers
• 11 am Conduct auction
• Attend auctions
• Attend open house
• Attend buyer inspections and
inspections
property appraisals
118
Across the board
119
Property
q&a
What does it mean to be a special counsel?
There’s a scale of different titles within our firm, according to
experience and level of responsibility. We have principal, special
counsel, senior associate, senior lawyers and lawyers. Special counsel
means that I am responsibile for the supervision of other members of
staff in my area. I am the practice group leader of the property group
in our Melbourne office and work with a team of four.
120
Across the board
121
Property
I think that it is an area that has massive potential for growth and
there’s a lot of good quality work in it. There’s also some work that
isn’t as exciting – straight conveyancing work, for example – but
on the whole I find it very interesting and exciting. I enjoy that I
am able to see the tangible results of my work in the form of
finished developments.
122
Government
If you have a background in architecture, urban design or town
planning you might just find your niche working for a government
department. If you want a career in property, working for government
might not be the first place you think of – the names of major property
companies that are plastered across development sites around town
are more likely to pop into your head. But governments have a major
role in determining how property proposals are transformed from
plans on paper to bricks and mortar. They are also responsible for how
cities evolve and urban spaces are designed.
If assessment and urban design isn’t your thing, there are other
property jobs available. If your penchant is for making a difference,
you could work in community housing or Aboriginal housing.
Everyone needs a place to live and work, and you could make a real
difference by working for a government department charged with the
responsibility of making sure it all goes to plan.
123
Property
q&a
What do you do in your position?
I assist Indigenous locals with maintaining their tenancies. I help with
paperwork and applications, maintenance issues, and advise them
on the housing policy so that they have a better understanding of the
agreement and their responsibilities. My main objective is to help
the Indigenous community and to maintain successful tenancies in
Northern Territory Housing buildings.
128
Government
and
kings
or boo
c k d iary f
• Ch e f to
gs y staf
meetin ith tenanc ency issues
e w r g
• Liais ss any eme te between
addre to a dispu residents
nd al
• Atte ts and illeg lex ate
tenan g at a comp rental reb
in t
ca m p
a n t fi ou
ll
te n ted
• Help ation estric g
n of r in
applic e submissio n to Licens nt
ar tio ena
• Prep es applica troubled t s to an
premis sion for a t in regard e a
is n
Comm see a tena and organis
nd ice
• Go a t debt not
urgen t plan with
ation
n munic
payme ent all com base
m ta nts
• Docu s on the da n day’s eve
client upervisor o
f s
• Brie
work iends
After training and fr
y family
• Foot l time with
• Socia !
x
• Rela
129
Property
I play sport every day of the week – it’s pretty much all I do after work.
That’s why I’ve always had an interest in helping Indigenous people
make it in sport.
r Dumoo
housing of ficer, Pete
Joshua lia ising with a
Can it be rewarding?
It is rewarding when you see successful tenancies – especially when
some of the people have been struggling or have had some antisocial
behaviour in the past, and you can help them move past that. I often
feel like I’m making a bit of a difference in that way.
When I first began the position, there was a fellow who had been
struggling to get things done through the house. Liaising with other
agencies and service departments, we fixed a lot of things there
and he’s been cleaning up the property a lot. He’s been much more
proactive, and the house is really picking up. That sort of thing is
always great to see.
130
Government
skills in the position, I’m allowed to fit my work around the course and hrs/wk 36
131
International
Want to work beyond Australian shores? Get yourself a passport and
a working visa and you could well find yourself jetting off to a foreign
country and testing your fortunes there.
If that area of the world doesn’t appeal, don’t worry. If you work for
a multinational company, you could find doors opening for you the
world over. But don’t start packing your bags quite yet, you’ll probably
have to put in some hard work here before you go anywhere near an
international airport. You’ll need the understanding and confidence
that only experience brings when you find yourself in a foreign market
with unfamiliar practices.
Once you have proved your worth, you can apply your skills anywhere
in the world. Bon voyage!
133
Property
q&a
What do you do in your current position?
As chief financial officer for CBRE I look after our businesses across
South-East Asia, which includes India, Singapore and Korea. We also
have partner offices in countries including Indonesia, the Philippines,
Thailand, and Vietnam where we partner with a local provider who
has access to our brand, system and resources. There is a fairly large
reach in my position. Not including the partner officers, we are turning
over about 120 million US dollars a year and we have aspirations to
take that to the 200 million dollar mark within the next few years.
Each of the countries basically has their own financial services
team and are responsible for their own financial reporting in terms
of compliance, budgets and management. I sit above that as a
controller influence, acting as an agent between our regional office,
our head office and the individual businesses. I also work with the
managing directors for their future business development and new
opportunities. My role at the moment primarily concerns mergers and
acquisitions, and looking to improve and grow the business.
134
International
I originally applied for a job that CBRE had in Hong Kong but it wasn’t
exactly what I was looking for. It was basically a role reporting to
someone in my current position in Greater China. I continued to liaise
with the business and was given the opportunity to join as a chief
financial officer.
kok
ork colleag ues in Bang
James (cen tre) with w
135
Property
136
Sustainable
building
This millennium the world has realised the importance of reducing the
human footprint on the earth. Climate change has become more than
passing conversation with people in every industry sector changing
their practices on pollution prevention, and putting sustainable
practices in place.
It’s not only the obvious carbon emitters like cars and power plants
that need to change – the built environment is also undergoing
significant changes.
And it’s not happening at a snail’s pace either. Things are moving
quickly and gaining momentum. So, join the green revolution and you
won’t be left behind.
137
Property
Joe had never thought of coming to Australia, but was offered his
dream job in Sydney and so took a chance. He loves Australian culture
and living in the vibrant suburb of Newtown.
glossary GBCA is a not-for-profit NGO which was set up to rate buildings for
NGO stands for: their environmental impact and sustainability. They have offices in
– non-government Sydney and Melbourne and employ over 30 people in a range of roles.
organisation.
q&a
What does GBCA do?
We create tools for rating the environmental sustainability of
buildings. We also promote sustainability across the property industry
in general through courses, conferences on sustainable building and
government advocacy.
138
Sustainable
building
Then there’s the building site to consider. The idea is to minimise the
impact the building has on the environment. One way to do this is
through improving a site’s ecological value. That can include native
plants and grasses, rooftop gardens and restoring wetlands.
e Geneva
th e hills abov
Joe hiking in
139
Property
140
Sustainable
building
141
Ready, set,
The biggopicture
for it!
What qualifications do I need?
If you look at the people working across the board in the property
sector, you will find someone from virtually every discipline
contributing to some part of the great property cycle – from conceiving
the idea; to developing and building it; and finally to leasing, selling or
managing it. That means you can work in bricks, mortar or mortgages
as anything from a finance specialist to a fit-out designer, a sales
negotiator or a CEO of a multinational organisation. The qualifications
and skills needed for each of these career paths can be like chalk and
cheese – so it’s a good idea to think about what sector best suits your
skills and character before plunging into a three- or four-year course.
146
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go for it!
You can see that some courses combine topics such as land and
economics while others have specialty streams such as construction
management. Then there are real estate courses that equip the
graduate with a licence to practice.
University courses
find out
If you peek inside the offices of a large multinational property more
organisation, you will find people with a very diverse range of degrees www.australian-universities.com
hanging on their wall.
147
Property
Bachelor of Property
A generalist property degree may be the place to start. This type of
degree gives graduates a solid overview of the different components
of the industry.
Bachelor of Property
First year Using accounting for decision making
Construction 1
Foundations of business computing
Principles of economics
Construction 2
Organisational behaviour
Commercial law
Essential statistics
Second year Business finance
Property law
Marketing
Property valuation
Built environment 1
Property investment and finance
Statutory valuation
Advanced property valuation
Third year Applied data mining
Property economics
Planning and environmental law
Strategic management
Building life cycle maintenance
Business integration topics 1
Business integration topics 2
Property and asset management
Example of subjects studied in a Bachelor of Property
148
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149
Property
Sustainability
With sustainability and environmental awareness an increasingly
important consideration in the 21st century, it is also becoming
deeply integrated into university courses so that the next
generation of developers can be aware of the impacts their
projects will have on later generations. Bond University, in
association with Mirvac, have started a school of sustainable
development. Formally recognising long-term sustainability
as an integral part of urban planning, design, development
and strategic asset management, this degree program looks
at property with technology, financial viability and social
expectations in mind.
150
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TAFE courses
TAFE is a viable option for people looking to get into real estate
without undertaking a longer and more in-depth university degree.
Courses tend to focus on the basic requirements and practicalities so
that you can get into the work force sooner. Career options exist more
in the sales and leasing side of the business with relevant courses
for aspiring real estate agents, agency officers, property managers
and valuers. TAFE offers a variety of qualification levels for careers in
property such as the Diploma of Property (Real Estate). Depending on
the certification level, courses vary in length and difficulty.
You can see that this course covers the different aspects of selling,
marketing, leasing and managing property, and also looks at urban
planning and how to maintain financial systems. The knowledge and
skills acquired will be applicable across the residential, commercial
and industrial property sectors.
151
Property
For Inspection
A registered training organisation and HR
management services company with its
headquarters in Melbourne was listed for sale
in 2007 at $650 000.
■ u
nderstand the legislative consumer protection requirements
covering the property industry
■ b
e able to complete the statutory documentation in agency
practice.
152
Ready, set,
go for it!
In some states, the Office of Fair Trading also requires real estate
practitioners to undertake continuing professional development (CPD)
courses each year and RTOs usually offer a range of these as well.
Depending on the state that you live in and the different find out
corresponding laws governing real estate and property, the course more
names and content may change. All RTOs must conform to strict www.ntis.gov.au
educational standards, so make sure that you book into a course that www.pts.edu.au
is fully accredited. The National Training Information Service, run by www.kaplan.edu.au
the Federal Government, has a complete list of training packages and www.linklearn.com.au
all the registered training organisations in Australia.
153
Property
The courses are carried out in conjunction with industry leaders so the
best in the business can impart their knowledge and wisdom to those
coming up through the ranks. Courses are available in:
■ property fundamentals
154
Ready, set,
go for it!
If you can quote the details of every property for sale in your area off
the top of your head and know the floor plan of the local shopping
centre inside out, then you could be a hit in the property sector. Now
you just need to get your foot in the door, get a great job and put your
property prowess to the test.
The job opportunities are there, but companies aren’t going to entrust
their multimillion-dollar projects to someone who can’t deliver the
goods. The necessary foundation for sealing the deal on a top job is
research, research, research – with so many areas in property catering
for different skills and personality traits, it’s up to you to choose what
job and company will best suit you. You want to be able to go into the
interview confident in the knowledge that the job fits you like a glove
and to convince your employer that you are exactly the person they
are looking for.
■ job advertisements
■ work experience
■ recruitment agencies
■ graduate programs
155
Property
Job advertisements
Jobs advertisements are the traditional, quickest and easiest
way to find out what jobs are on offer. Positions are advertised in
metropolitan and local newspapers; on websites like Seek, MyCareer
and Career One; and on company websites.
A lot of jobs in the private sector don’t ever see the light of the job
advertisement pages since they are snapped up by word of mouth or
internal advertising in less time than it takes to put up a demountable
classroom. The government, however, must advertise all available
positions, so make sure you always keep an eye out for opportunities
in that sector.
Work experience
Doing some work experience while you are still at school or university
can pay off in a number of ways down the track. It can give you a taste
for a job before you lock yourself into years of study, and it allows you
to shop around for a career path that suits you. The most common
place for work experience is in a real estate agency, but if there’s
another role in property you are interested in, give it a try. You could
test the waters working with an architect, auctioneer, or a shopping
centre manager and easily try something else if things aren’t quite as
you imagined.
156
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157
Property
Recruitment agencies
Recruitment agencies are another way to get a great job in property.
Some agencies exist solely to source quality staff for property
companies. They look through applications, often conduct the first
round of interviews and negotiate salaries with the prospective
employer. They are in the business of forging relationships with key
employers in the sector, know exactly what’s on offer and can give
you some good tips on what the employer is looking for. Sometimes,
positions are filled directly through recruitment agencies rather than
advertising avenues, so it is a good idea to get on the books of one or
more of these agencies, so that they keep you in mind when a suitable
position comes up.
158
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Graduate programs
Many of the larger property organisations have structured graduate
recruitment programs that are designed to turn university graduates
into property professionals within their company by developing their
skills, knowledge and networks. If you have a degree in hand, but are
find out
just getting into the work force, a graduate program can be an ideal
way to establish yourself and work out exactly which area you want
more
www.acpeople.com.au
to specialise in. Most programs run for 12 months, at the end of which
www.edgepropertypeople.
successful recruits are typically offered a permanent contract with the com.au
organisation. Many companies come to universities to speak with final
www.juddfarris.com/au
year students about their graduate opportunities, hoping to attract
www.propertylook.com.au
the right people for their company.
For Inspection
Many of the major property companies
offer graduate recruitment programs.
Graduates are headhunted, chosen via
application or through networks that
universities often keep with the companies.
■ rotational placements
■ a
variety of learning and development opportunities to complement
your career.
AMP Capital, Lend Lease, Savills and Jones Lang LaSalle all offer find out
employment opportunities for graduates. At Savills, for example, more
successful applicants are rotated through valuations, retail leasing, www.ampcapital.com.au
commercial leasing, sales and investments, retail management, www.lendlease.com.au
commercial management, capital transactions, industrial property,
www.savills.com.au
research, client financial services, finance and payroll, information
www.joneslanglasalle.com.au
technology and marketing.
159
Property
For Inspection
According to the Australian Shopping Centre Council
of Australia, an estimated nine million Australians
have invested in retail property through their
superannuation savings and investments in
listed property trusts and property-backed life
insurance policies.
160
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161
Property
q&a
What are job opportunities in real estate like at the moment?
The industry is very healthy. However, there are a few people washing
through the system – just going from office to office in the same
position. That often happens when you have such a busy market,
both in sales and property management. It can be because they’re not
being paid properly, or they’re not getting enough listings or sales and
are finding the quota system daunting. Going to another office your
quota starts afresh – however, that can be just as daunting!
162
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163
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q&a
What’s happening at Delmege at the moment?
In the Delmege group we cover the full spectrum of the real estate
industry – investment sales, asset management, consultancy,
commercial leasing, strata management, development, syndication,
residential sales and project management. The Delmege brand now
has a real presence in the commercial market which has enabled us
to expand the operations of our business. We are experiencing strong
growth, particularly in the commercial area, and this is reflected in our
first quarter results. We see this trend continuing in the second part of
this financial year.
From the development side, we are about to undertake two exciting
projects. One on our current head office site in North Sydney and the
other on our Springwood site in Queensland. Both of these projects
will be the largest commercial developments that Delmege has
ever undertaken and, while significantly increasing the company’s
investment portfolio, it will also enable the company to further expand
its commercial operations.
165
Property
166
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q&a
What qualities do you look for in employees?
We look for integrity – it’s important to us and is one of our core
values. We also look for enthusiasm and an appropriate skills set,
evidenced by relevant job history. We use multiple interviews and
references to make selection decisions.
167
Property
168
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For Inspection
In 2007, Mirvac’s Funds Management division
managed approximately $13.3 billion – $4.2 billion
through Mirvac Property Trust, and $9.1 billion on
behalf of more than 40 000 institutional and
retail investors.
169
Property
170
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go for it!
The résumé
The first step to building a résumé that will have employers falling
over their blueprints to get you on board begins long before you sit
down with this book and your laptop. That’s why it’s essential to build
a file about your work experience, qualifications and life achievements
so that you actually have some substantial material to select from
when you write your résumé.
The following résumé shows how to set out information in a clear and
readable format.
Responsibilities:
Es
rEf ErE nc • Property management
Your referees Available on requ
est. • Handling repairs and maintenance
• Preparing lease documents
• Writing letters to owners and tenants
• Handling and resolving telephone enquiries
• Providing general assistance to the senior property manager
When you sit down to put the résumé together, keep it simple and
relevant. It is important to adapt your résumé for each particular job
fyi you apply for. Don’t be tempted to hand in something from a previous
application. A generic, all purpose résumé will not show you in the
Toastmasters is a best light.
not-for-profit educational
organisation encompassing While you should ensure that each résumé is specific to the job
an international network of
clubs. Members learn and description, in an industry where character and confidence matter,
practise communication and it can be good to include some details about any extracurricular
leadership skills in a friendly,
activities such as membership to associations and clubs. This
social environment.
shows that you are well-rounded and can engage with people in
www.toastmasters.org.au
different situations.
■ Be honest.
■ Rework your résumé to fit each job that you apply for.
■ K
eep copies of each résumé for when you apply for
similar jobs.
■ Consider
using a professional résumé-writing service
to get things started.
■ W
hen giving an email address as a contact, make
sure it looks professional – im_yours@yahoo.com just
won’t do.
■ Email
your résumé as an attachment so that the
formatting isn’t lost.
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Arthur Spark
71 Sparrow Lane
Your name and Newtown NSW 2042
Tel: (02) 9895 1111
contact details Mobile: 0405 117 117
Email: Art.Spark@gmail.com
Amy Upton
Employer’s name Haven Property Ltd
PO Box 117
and address Sydney NSW 2000
Dear Amy
Position name and Re: Commercial Sales Executive position
reference number executive as advertised on MyCareer in
I would like to apply for the position of commercial sales
work history and relevant qualifications
December 2007. I have attached my résumé outlining my
for your consideration.
Manager at Bobiska Property Group (BPG).
Currently I am employed as a Senior Property Services
property management.
In previous roles I have also been responsible for residential
and have demonstrated a strong
Over the past seven years I have been working in real estate
Relevant qualifications, passion and enthusiasm for the industry. At BPG, the focus
has been on providing quality
commercial and retail real estate
customer service across a range of areas including residential,
experience and from inspections to trust accounting to maintenance issues.
I have strong customer service skills
Yours sincerely
Your signature
Arthur Spark
You can see a full-sized version of this cover letter in Appendix 4 and
another example in Appendix 5 at the back of the book.
■ Pay
attention to the formatting and how the letter
looks on the page.
174
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Each criterion should have a number and the exact wording which you
should recreate as the heading.
■ Make
sure you understand the key phrases such as
‘experience in’ and ‘knowledge of’.
■ U
se direct, active verbs and address all parts of the
selection criterion.
■ U
se language that is relevant to the position but avoid
excessive use of jargon.
■ Proofread carefully.
175
Property
To help you give your best at the interview, consider the following
three Ps – preparation, presentation and performance.
Preparation Presentation
Research the company Be personable and dynamic
Focus on your strengths
Read or skim the annual report – you’ll be less nervous
and any other information
Develop a rapport with
the interviewer/s
Find out about the structure
of the organisation Dress appropriately and be
well groomed
Get to know the key Interview Speak clearly
positions and the names
of people in them 3 Ps Make eye contact
Smile, relax,
breathe!
Performance
Find out about interview techniques
Make sure you answer the question – don’t get sidetracked!
Be honest in your responses
Talking about mistakes isn’t a bad thing if you
show that you have learnt from them
Preparation
Turning up to an interview without having done your research is just
plain asking for the interview to head in the same direction as the
Leaning Tower of Pisa – awry. Property is an industry notorious for
dotting the i’s and crossing the t’s, so make sure you know the ins and
outs of the organisation and the role that you are applying for.
176
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Read the job description carefully and take a good look at their
website so that you aren’t left stuck in the interview without knowing
exactly what they do and what you are doing there.
The interview is a time for the potential employer to get to know more
about you and how you would fit in as part of the team, so think about
your personal and professional life experience, and how this will add
value to their company.
Presentation
If you are in doubt about what to wear to an interview, remember
that it is better to be overdressed than to rock up in thongs, singlet
and hole-ravaged jeans. It is important that you feel comfortable
but it is more important that the employer sees you are taking the
job seriously.
177
Property
Performance
Be yourself! Let your personality shine. Organisations aren’t looking
for someone who sits in the corner making sure the paperwork is
up to date; they want people who can contribute to the team effort.
Personality is key in property, so don’t be afraid to let them see yours.
178
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go for it!
Before you break the news, there are a few things to do.
■ R
esist the urge to tell your workmates – it won’t look good if your
boss hears your news through the office grapevine.
■ Find
out how much notice you have to give. This is usually tied to
your employment contract.
■ C
onsider giving your employer more notice if you have
commitments with particular projects.
Once you know where you stand and what you need to do, you need
to write a resignation letter. Make two copies: one for your boss and
one for human resources (HR) to keep on file.
If you have a new email address, you may wish to leave this in case
your boss or co-workers have any problems or queries. Your boss and
successor will be happy for your thoughtfulness and will remember
that you exceeded your obligations.
Tell your boss you are happy to help recruit and train someone new.
Discuss current and upcoming projects with your boss, get your work
up to date and leave clear instructions and procedures for
your replacement.
179
Property
Jasmine Stevens
Your name and 15 Castle Road
Perth WA 6000
contact details m: 0400 789 479
e: jstevens@webmail.com.au
Simon Green
Employer’s name Senior Asset Manager
and address HGL Property Ltd
Fremantle WA 6158
Dear Simon
I have been offered the position of Trust Manager at the National Property Group
in Adelaide. This is a great opportunity and I have accepted their offer.
My new position starts on 2 January 2008, so my last day will be 21 December 2007.
As my contract specifies I am required to give four weeks’ notice, this letter covers my
Body of the letter legal obligations. I am more than happy to help recruit my replacement and help that
person become familiar with the requirements of the job. I can also be contacted in the
future with any issues and will be contactable on my personal email address.
Thank you for the opportunities and support you have given me over the last three years.
It has been a pleasure working with you.
Kind regards
Your signature
Jasmine Stevens
When you say farewell to the rest of the crew, keep to the golden
rule of resignation and remain positive about your colleagues and
workplace. Property can be a tight industry and you may one day work
with your colleagues again. You might need them as a contact in the
future, so keep everyone in good favour!
You may feel like this is party time and you no longer have to worry
about putting in the hours, but don’t crack open the champagne
yet. Continue to work hard and your boss will be grateful for your
effort and give you a good reference. Also, make sure you have
cleared up all your entitlements and that you aren’t owed any money,
compensation, benefits, bonus checks or unused vacation time.
180
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RE/MAX have a different system whereby agents work independently find out
under the brand name. While most real estate agencies and franchises more
take a portion of sales commissions, in the RE/MAX model, agents www.remax.com.au
receive all the commission from a transaction and pay service fees to
the company.
There are some things you have to do before you open the doors to
your new office. The first thing is to obtain an Australian Business glossary
Number (ABN), and it’s as easy as going to the website of the GST means:
Australian Taxation Office (ATO). Their website also has a lot of great – goods and services tax.
information about setting up a business and answers to all your BAS means:
ATO compliance requirements. Should you register for GST? Will you – business activity
statements.
have to complete a BAS every three months? How do you pay tax?
How much tax do you have to pay and when? What can you claim as
business expenses? find out
There are plenty of other websites that can help you to set up a
more
www.ato.gov.au
business, so what are you waiting for – start googling!
181
Property
Whether you are still at school and planning a new sports centre
in your head during maths class, or looking for an exciting career
change, then there are some things you can start doing now to get a
solid idea of where you want to be in property and how to get there.
■ R
esearch the different areas of property and the companies you
would like to work for.
■ R
ead industry websites, newsletters and magazines to keep up on
property trends and advancements.
The property industry is dynamic and the rewards can be great. It’s up
to you to find your dream job!
182
Buzz words
Buzz words
articled clerkship an apprenticeship in a professional law firm
baby boomer the name given to the generation born between
World War II and 1965 when there was a huge
spike in birth rates
BAS business activity statement
CAD computer-aided design, which is software and
hardware used by engineers and architects
capital works physical facilities and infrastructure such as
schools, roads, bridges and water systems, that
last longer than the term of a particular council
CBD central business district
chattels movable items of property
DA approved authorities have given their consent to permit
development
due diligence assessing the risks and opportunities of a
proposed transaction
ESD environmentally sustainable design
freehold owning the house outright
gavel the hammer used by an auctioneer
GLA gross leasable area, which is the amount of floor
space available to be rented
Green Star the rating tool used by the Green Building Council
of Australia to assess the sustainability and
efficiency of a building
greenfield a piece of usually semi-rural property that is
undeveloped except for agricultural use, especially
one considered as a site for expanding urban
development
GST goods and services tax
gyprock the brand name of a type of plasterboard.
IAG Insurance Australia Group, an international general
insurance group with operations in Australia, New
Zealand, Asia and the United Kingdom
infrastructure the roads, railways, schools and other capital
equipment which comprise the basic framework of
a country or region
intermodal a location serviced by several modes of transport
jurisdiction the territory over which authority is exercised
leasehold having leasing rights
make good to fulfil the requirements of the lease
183
Property
184
Appendixes
Appendix 1
Comparative starting salaries of various
professions
Seeking full-time
Seeking full-time
In full-time employment, Median starting
Bachelor degree employment, not
employment (%) working part-time salary ($000)
working (%)
or casual (%)
Agriculture 78.5 8.0 13.6 40.0
Architecture 94.3 2.5 3.1 36.2
Building 91.2 3.0 5.8 40.0
Urb & reg planning 93.6 2.3 4.1 47.4
Humanities 75.1 8.3 16.6 37.1
Languages 75.9 8.6 15.5 42.2
Vis/perf arts 66.3 10.6 23.1 35.0
Social sciences 73.9 8.2 17.9 40.0
Psychology 78.9 5.7 15.4 42.0
Social work 88.2 4.7 7.1 44.0
Business studies 85.1 4.9 9.9 40.0
Accounting 86.4 5.4 8.2 40.0
Economics 87.5 6.1 6.3 45.0
Education, initial 80.2 3.3 16.5 46.0
Education post/other 89.3 3.6 7.1 43.0
Aeronautical eng 92.1 3.9 3.9 49.9
Chemical eng 86.2 6.2 7.6 55.0
Civil engineering 97.8 1.0 1.2 50.0
Electrical eng 89.9 7.2 2.8 50.0
Elect/Comp eng 86.9 7.2 5.9 48.0
Mechanical eng 91.7 5.3 3.0 50.0
Mining engineering 98.7 0.0 1.3 60.0
Engineering, other 91.8 4.0 4.2 50.0
Surveying 94.2 0.7 5.0 48.0
Dentistry 95.3 0.0 4.7 70.0
Health, other 85.0 4.1 10.8 43.0
Nursing, initial 97.4 0.8 1.8 42.0
Nursing, post-initial 98.0 0.0 2.0 42.0
Pharmacy 99.4 0.6 0.0 34.0
Medicine 98.2 0.7 1.1 50.0
Rehabilitation 93.9 1.9 4.3 45.0
Law 91.8 4.3 3.9 45.0
Law, other 87.1 3.9 8.9 41.0
Computer science 83.0 7.9 9.1 43.2
Life sciences 72.7 8.5 18.8 41.0
Mathematics 80.8 7.5 11.7 46.0
Chemistry 83.0 6.0 11.0 42.0
Physical sciences 78.1 11.0 11.0 43.0
Geology 86.0 4.8 9.1 55.0
Veterinary science 94.0 2.0 4.0 40.0
Bachelor degree graduates: employment and starting salaries (%), 2007
Reproduced with the kind permission of Graduate Careers Australia,
www.graduatecareers.com.au
185
Property
Appendix 2
Sample résumé 1
Arthur Spark
71 Sparrow Lane
Newtown NSW 2042
Tel: (02) 9895 1111
Mobile: 0405 117 117
Email: Art.Spark@gmail.com
E M P LOYM E NT HISTORY
Responsibilities:
• Servicing maintenance requests of six commercial clients for buildings across Australia
• Assisting with the management of a team of six
• Liaising with landlords and tenants to ensure services are delivered as per contract
• Obtaining and comparing quotes for maintenance work
• Managing the database and reports
• Measuring outgoing expenditure
Achievements:
• Consistently topping the team in monthly KPI statistics
• Listed nine new clients by personal approach between January and December 2007
Responsibilities:
• Working with a team of 10 to manage 1200 residential and 200 commercial properties
• Leasing properties, including preparing lease documents
• Handling repairs and maintenance issues
• Coordinating inspections
• Managing property databases
• Creating new business through thorough valuation of potential properties
Achievements:
• Increased the number of properties managed by 70 per cent between February 2001 and
February 2003
Responsibilities:
• Property management
• Handling repairs and maintenance
• Preparing lease documents
• Writing letters to owners and tenants
• Handling and resolving telephone enquiries
• Providing general assistance to the senior property manager
Achievements:
• Developed a system to document repair and maintenance work that is still in use
• Developed systems for dealing with tenant and owner enquiries so that all responses were given
in a reasonable time
Responsibilities:
• Training and inducting new junior staff members
• Ordering couriers and stationary
• Operating and maintaining photocopiers and fax machines
• Distributing stationery and faxes throughout the offices
Q ualifications
2004–present Advanced Diploma in Valuation, Lafayette TAFE
r E fE rE nc E s
Available on request.
187
Property
Appendix 3
Sample résumé 2
Heidi Showan
117 Darley St
South York VIC 3006
Tel: (03) 8575 1111
Mobile: 0417 117 000
Email: heidi_showan@yahoo.com.au
E m p l o y mE nt history
Responsibilities:
• Project manage new buildings, major renovations and relocations for clients
• Organise building inspections
• Liaise with, and advise, landlords and tenants
• Monitor maintenance needs and address any building defects
• Work with consultants to identify future sites for acquisition
• Coordinate contractors to refurbish offices
• Monitor construction process
• Prepare feasibility studies for reconstruction and renovation projects
• Hande simultaneous fit-outs of premises for corporate clients
Responsibilities:
• Building analysis
• Handle maintenance and repairs
• Management of clients and projects
• Advise landlords and tenants
• Prepare feasibility studies for new developments
• Monitor progress on development projects
Q u a l i f i cations
2003 Member of Property Environmental Standards Working Party
2002 Green Star Accreditation, Green Building Council of Australia
1994–1998 Bachelor of Science (Building Surveying), University of Queensland
1994 Queensland Certificate of Education, Grove High School
aWa r Ds
2000 Building Consultants Young Achiever of the Year Award
i n tE rE s ts
• Guitar, piano and singing
• Rock climbing
• Touch football
rE f E rE nc E s
Available on request.
Appendix 4
Sample cover letter 1
Arthur Spark
71 Sparrow Lane
Newtown NSW 2042
Tel: (02) 9895 1111
Mobile: 0405 117 117
Email: Art.Spark@gmail.com
Amy Upton
Haven Property Ltd
PO Box 117
Sydney NSW 2000
19 December 2007
Dear Amy
I would like to apply for the position of commercial sales executive as advertised on MyCareer in
December 2007. I have attached my résumé outlining my work history and relevant qualifications
for your consideration.
Currently I am employed as a Senior Property Services Manager at Bobiska Property Group (BPG).
In previous roles I have also been responsible for residential property management.
Over the past seven years I have been working in real estate and have demonstrated a strong
passion and enthusiasm for the industry. At BPG, the focus has been on providing quality
customer service across a range of areas including residential, commercial and retail real estate
from inspections to trust accounting to maintenance issues. I have strong customer service skills
and thrive on building relationships with clients.
In my current role I lead a team of six and report directly to the manager of the property
services division. This has given me a solid foundation in management and has strengthened
my communication and interpersonal skills.
Further to completing a Diploma in Business (Real Estate) and being registered as a Real Estate
Agent, I am now undertaking an Advanced Diploma in Valuation at Lafayette TAFE.
My strengths are a strong attention to detail, organisational abilities and a passion for property.
I believe that these qualities, along with my experience, will make me a valuable asset to your
team in the role of commercial sales executive.
I look forward to discussing the position in greater detail and to pursuing the opportunity to work
with Haven Property Ltd.
Yours sincerely
Arthur Spark
Appendix 5
Sample cover letter 2
Heidi Showan
117 Darley St
South York VIC 3006
Tel: (03) 8575 1111
Mob: 0417 117 000
Email: Heidi.Showan@ask.com.au
Matthew Hucknall
589 Property Group
47 Sparrow Lane
Darleytown VIC 3017
17 November 2007
Dear Matthew,
I am writing to apply for the position of development manager with the 589 Property Group
advertised in The Age on 16 November 2007.
Recently, I have been involved with the redevelopment of a medium-sized commercial site in
South York. I have successfully contributed to the project which has included a full extension
of the property, refurbishment and letting to a new business tenant.
Overall, the position has given me strong project management and communication skills. I also
have a confident grasp of construction, acquisition and development processes. It has allowed
me to further my skills in this area, and I believe they would be well applied to the development
manager position.
I have a confident and outgoing nature, am very communicable with clients and colleagues, and
I am a strong team player. I believe I would be an asset to the 589 Property Group.
I look forward to meeting with you and the opportunity to discuss the position further.
Yours sincerely
Heidi Showan
Appendix 6
Sample resignation letter
Jasmine Stevens
15 Castle Road
Perth WA 6000
m: 0400 789 479
e: jstevens@webmail.com.au
Simon Green
Senior Asset Manager
HGL Property Ltd
Fremantle WA 6158
21 November 2007
Dear Simon
I have been offered the position of Trust Manager at the National Property Group
in Adelaide. This is a great opportunity and I have accepted their offer.
My new position starts on 2 January 2008, so my last day will be 21 December 2007.
As my contract specifies I am required to give four weeks’ notice, this letter covers my
legal obligations. I am more than happy to help recruit my replacement and help that
person become familiar with the requirements of the job. I can also be contacted in the
future with any issues and will be contactable on my personal email address.
Thank you for the opportunities and support you have given me over the last three years.
It has been a pleasure working with you.
Kind regards
Jasmine Stevens
191
Property
Photo credits
A big thank you to everyone who generously supplied photos for this book,
listed in order of appearance.
Front cover Background image – Photographer: Jens Mayer Agency:
Dreamstime; Handshake – Photographer: Mike Johnson Agency: stock.xchng
Foreword Nic Lyons
The big picture Chapter image – Photographer: Neale Cousland | Agency:
Dreamstime; Peitra Moffat; Alice Harle; Karen Schmidt
Sales and leasing Chapter image – Photographer: Randy Mckown | Agency:
Dreamstime; Elliott Placks; Liza McKilliam (2); Ian Triganza (2); Grant Jennings
Funds management Chapter image – Photographer: Jong Kiam Soon | Agency:
Dreamstime; Adam Learmonth (2); Ben James (2); Victor Georos (2)
Development Chapter image – Photographer: Jeffrey Clattenburg | Agency:
Dreamstime; Ellie Schwab (2); Caroline Choy (2); Joanna Russell (2)
Asset and facilities management Chapter image – Photographer: Jeff Whyte |
Agency: Dreamstime; David Wellman; Michael Caramanis; Peter Lau;
Lauren Cassar; John Shaw (2); Rachael McKay (2)
Across the board Chapter image – Photographer: Tom Poletek | Agency:
Dreamstime; David Viarella (2); Jonathan Rivera; Priya Parasuramar (2);
Phil Harris (2); Victor Di Felice
Government Chapter image – Sue Stevens; Leon Yates (2); Joshua Brogan (2)
International Chapter image – Photographer: Lynette Lan | Agency: stock.xchng;
James O’Brien (2)
Sustainable Building Chapter image – Photographer: Oliver Hoffmann |
Agency: Dreamstime; Joe Karten (2); Kevin Miller (2)
Ready, set, go for it! Chapter image – Photographer: Isabel Poulin | Agency:
Dreamstime; Geraldine Sheehan; Michael Smith; John Bunting
Buzz words Header image – Photographer: Serban EnacheAgency:
Dreamstime
Appendixes Header image – Photographer: Tom SchmuckerAgency:
Dreamstime
Graphic elements Diary graphics – stock.xchang photographers: Kotz p. 94;
Tibor Fazakas p. 90; Davide Gugielmo pp. 49, 86, 105; Ali Taylor pp. 43, 66,
84, 127; Aaron Baell p. 129; Sophie pp. 52, 62, 73, 78, 100, 118; Tijem Van
Dobbenburgh p. 114.
192
Appendixes
Index
A D
Aboriginal communities. see Indigenous DA approved, 67
communities Delmege Commercial, 22, 85–7, 165–6
account managers, 89–91 Department of Housing and Sport, Darwin,
Agency Training Australia (ATA), 154 128–31
AMP Capital Investors, 22, 29–31, 74–6, 159 Department of Housing and Works, WA, 32–4
applications, 170 development, 13, 69
architecture jobs, 6, 112–15, 142–4 jobs, 6
articled clerkship, 121 development managers, 71–3, 74–6
asset and facilities management, 13, 20, 81 directors, 19, 162
asset managers, 85–7 commercial leasing, 51–3
auctioneers, 6, 116–19 commercial property, 32, 33
Australian Building Greenhouse Rating (ABGR), team of project managers, 77–80
15 due diligence, 77
Australian Bureau of Statistics (ABS), 7, 8
E
Australian Property Council (APC), 154
environmental initiatives, 95
Australian Property Institute (API), 35
executive general managers, 56–8
B
F
baby boomer, 9
facilities managers, 99–101
Bovis Lend Lease, 36
Facility Management Association of Australia
Building a Better Future initiative, 17
(FMA Australia), 36
business, starting your own, 181
financial officer (chief ), 134–6
C First National Real Estate, 154
capital works, 15 FKP, 56–8
career planning, 182 freehold, 85
CB Richard Ellis, 22, 134–6 funds management, 12–13, 20, 55
CBRE, 77–80 jobs, 6, 7
chief financial officer (CFO), 134–6
G
City of Melbourne Council, 124–7
gavel, 4
Collard Clarke Jackson (CCJ), 142
general managers, 165
Collins Realty, 19, 162–3
executive, 56–8
commercial leasing, 51–3
Global FM, 36
commercial property, 32, 33, 48–53
Golden Gavel awards, 116
sales executive, 1, 46–9
government sector, 15, 24, 32–4, 123, 131
commission, 49
GPT Group, 4, 22, 65–8
companies, specialist, 23
graduate recruitment, 26–7, 29–30, 159–60
computer-aided design (CAD), 113
graduate, architecture, 112–15
construction industry jobs, 6, 17
Green Building Council of Australia (GBCA), 9,
consultant, human resources, 29–31
15, 138–41, 150
corporate real estate, 23
Green Building Partnership, 9
courses
Green Lease, 9
Australian Property Council, 154
Green Star certification, 9, 95, 115
First National Real Estate, 154
greenfield, 73, 89
registered training organisations (RTOs),
gross leasable area (GLA), 96
151–4
gyprock, 138
TAFE, 151
university, 27, 30, 36, 147 H
cover letter, 173–4, 189, 190 Harwood Andrews, 120–2
193
Property
194
Appendixes
195