Escolar Documentos
Profissional Documentos
Cultura Documentos
net/publication/315458867
CITATION READS
1 1,532
3 authors:
Mudrik Alaydrus
Universitas Mercu Buana
104 PUBLICATIONS 257 CITATIONS
SEE PROFILE
Some of the authors of this publication are also working on these related projects:
Microwave absorbing studies of magnetic materials for X-band frequencies View project
All content following this page was uploaded by Rizal Broer Bahaweres on 21 March 2017.
Abstract - In telecommunication, provisioning is demand of the prepaid SIM card in the market.
the process of preparing and equipping a network to
allow it to provide (new) services to its users, which To fulfill the demand of SIM card numbers for the
the functionality and the most important concepts of customers, SIM cards has to be provisioned before it
business process in SIM Card provisioning is a distributes to customers, - which called provisioning
process to activate the SIM Card network and services process. Because a process can play a crucial role in
before it is used by customers. This research is about business process performance, so the new ways of
to analyze the provisioning process between the using good process in provisioning is the reason why
manual process and the automation process. The SIM Card process is so important to be analyzed.
important element to measure the management
process is performance evaluation. Measuring and This paper therefore proposes the use of Business
managing performance constitutes a difficult task in Process Management and Balanced Scorecard (BSC)
any kind of organization, but the clearly defined of strategy to develop a framework to be used to enhance
business process, goals and stakeholders can guide the business process improvement perspective of an
to a better company policy for company organization. The study is informed by a case study of
improvement in the future. This study contributes to a business unit of SIM card provisioning at
the literature of business process in provisioning, telecommunication operator in Indonesia. The paper
business process management and balanced contributes to the literature of mitigation of
scorecard of an organization. improvement of organizations.
5.5. Analyze
Table 3 : Matrix BSC, Strategies & Measurement Table 6 : Average Transaction and Request in manual process