Actividad de aprendizaje 14

Evidencia 5: Workshop “Using verbs to build customer satisfaction tools”

Primer momento: producción escrita

• Leer y analizar la encuesta de medición del grado de satisfacción del cliente, la

cual se encuentra en el documento descargable asociado a esta evidencia.

• Realizar un informe utilizando verbos regulares e irregulares en pasado y

presente con un mínimo de 150 palabras y máximo 300 palabras que explique el
resultado de la encuesta de satisfacción al cliente analizado. Para el desarrollo de
este informe puede usar la herramienta ofimática de su preferencia.

With respect to the school, it can be concluded that the answers are no more than
a reflection that the company should be organized in a better way, to make all of
our positive aspects known and that the client can express their emotions and
feelings at the time of writing. Become loyal to the company and its services, with
this you want to pretend to improve the organizational objectives.
We must know that customers must be part of the organization because they are
our reason for being.
We must work on a continuous improvement and learn that even if we qualify in an
appropriate way we owe it to excellence for the client not to stumble and of course
to fall, the most important thing is not to boast of something that we do not yet
have, analyze the answers and Let's verify what we want from the client so be your
first purchase.