CRM Building Blocks per Scenario MKT Sales Service

C77 E-Service: Complaints and Returns Management

C82 Interaction Center Sales (with ERP Sales Order)
Scenarios

C76 E-Service: Service Request Management

C38 Complaints and Returns Management
(Click on scenario name for details)

C67 Pipeline Performance Management

C66 Account and Contact Management

C75 E-Service: Solution Assistance

C39 Lean Campaign Management

C81 Interaction Center Marketing

C69 Service Order Management

C80 Interaction Center Service

C63 Opportunity Management
Area

C79 Territory Management

C62 Activity Management
C30 Lead Management
Building Blocks
(Click on Building Block name for details)

ID Seq. Name
C00 0 SAP Best Practices Installation X X X X X X X X X X X X X X X
B01 1 CRM Generation X X X X X X X X X X X X X X X
C71 2 CRM Connectivity X X X X X X X X X X X X X X X
C04 3 CRM WebClient User Interface X X X X X X X X X X X X X X X
CRM General B09 4 CRM Customizing Replication X X X X X X X X X X X X X X X
C01 5 CRM Organizational Model X X X X X X X X X X X X X X X
C03 6 CRM Master Data Replication X X X X X X X X X X X X X X X
C10 7 CRM Central Master Data X X X X X X X X X X X X X X X
B08 8 CRM Cross-Topic Functions X X X X X X X X X X X X X X X
C11 9 CRM Marketing Master Data X X X
Marketing C22 10 CRM Lean Campaign Management X
C37 10 CRM Lead Management X X
C23 9 CRM Basic Sales X X X X X X
C31 10 CRM Activity Management X X X X
C36 11 CRM Account and Contact Management X
Sales C32 11 CRM Opportunity Management X X X
C34 11 CRM Integrated ERP Order and Quotation Management X
C06 12 CRM Territory Management X
C13 9 CRM Service Master Data X X X X X X
Service C26 10 CRM Service X X X X X X
C28 11 CRM Complaints X X
C78 11 CRM Interaction Center X X X
Interaction Center
C33 12 CRM Teleservice X
Web Channel C74 12 CRM E-Service X X X
Interactive Reporting C41 13 CRM Interactive Reporting X X X X X X X
I15 13 BW Analytics Installation Guide X X X X X X X X X X X X X X X
B84 14 BW Connectivity X X X X X X X X X X X X X X X
B03 15 General Settings for SAP BW Integration X X X X X X X X X X X X X X X
BS4 16 Basic Configuration - CRM Analytics X X X X X X X X X X X X X X X
B72 17 CRM Marketing Analysis X X X
BW Analytics B73 17 CRM Sales Analysis X X X X X X
B91 17 CRM Service Analysis X X X X X X
B74 17 CRM Customer Interaction Center Analysis X X
BS3 17 Basic Configuration - Sales Analytics X X X
SAA 18 Sales Analysis (ERP) X X X
CRM Building Blocks per Scenario MKT Sales Service

C76B E-Service: Service Request Management Standalone

C67B Pipeline Performance Management Standalone
C66B Account and Contact Management Standalone

C75B E-Service: Solution Assistance Standalone

C39B Lean Campaign Management Standalone

C81B Interaction Center Marketing Standalone

Scenarios

C80B Interaction Center Service Standalone

C68 Service Order Management Standalone
C63B Opportunity Management Standalone
(Click on scenario name for details)

C79B Territory Management Standalone

C62B Activity Management Standalone
C30B Lead Management Standalone
Area

Building Blocks
(Click on Building Block name for details)

ID Seq. Name
C00 0 SAP Best Practices Installation X X X X X X X X X X X X
B01 1 CRM Generation X X X X X X X X X X X X
C72 2 CRM Connectivity Standalone X X X X X X X X X X X X
CRM General C04 3 CRM WebClient User Interface X X X X X X X X X X X X
C02 4 CRM Organizational Model Standalone X X X X X X X X X X X X
C09 5 CRM Central Master Data Standalone X X X X X X X X X X X X
B08 6 CRM Cross-Topic Functions X X X X X X X X X X X X
C11 7 CRM Marketing Master Data X X X
Marketing C22 8 CRM Lean Campaign Management X
C37 8 CRM Lead Management X X
C23 7 CRM Basic Sales X X X X X
C31 8 CRM Activity Management X X X X
Sales C36 9 CRM Account and Contact Management X
C32 9 CRM Opportunity Management X X X
C06 10 CRM Territory Management X
C12 6 CRM Service Master Data Standalone X X X X
Service
C40 7 CRM Service Standalone X X X X
C78 8 CRM Interaction Center X X
Interaction Center
C33 9 CRM Teleservice X
Web Channel C74 9 CRM E-Service X X
Interactive Reporting C41 11 CRM Interactive Reporting X X X X X X X
I15 11 BW Analytics Installation Guide X X X X X X X X X X X X
B84 12 BW Connectivity X X X X X X X X X X X X
B03 13 General Settings for SAP BW Integration X X X X X X X X X X X X
BS4 14 Basic Configuration - CRM Analytics X X X X X X X X X X X X
BW Analytics B72 15 CRM Marketing Analysis X X X
B73 15 CRM Sales Analysis X X X X X
B91 15 CRM Service Analysis X X X X
B74 15 CRM Customer Interaction Center Analysis X
CRM Building Blocks per Scenario MKT Sales SRV

C64 Integrated Order and Quotation Management

Scenarios

C83 IC Inquiry and Complaint Management

(Click on scenario name for details)

C67 Pipeline Performance Management

C66 Account and Contact Management
C39 Lean Campaign Management

C63 Opportunity Management

Area

C62 Activity Management

C30 Lead Management
Building Blocks
(Click on Building Block name for details)

ID Seq. Name
C00 0 SAP Best Practices Installation X X X X X X X X
B01 1 CRM Generation X X X X X X X X
C71 2 CRM Connectivity X X X X X X X X
C04 3 CRM WebClient User Interface X X X X X X X X
CRM General B09 4 CRM Customizing Replication X X X X X X X X
C01 5 CRM Organizational Model X X X X X X X X
C03 6 CRM Master Data Replication X X X X X X X X
C10 7 CRM Central Master Data X X X X X X X X
B08 8 CRM Cross-Topic Functions X X X X X X X X
C11 9 CRM Marketing Master Data X X X
Marketing C22 10 CRM Lean Campaign Management X
C37 10 CRM Lead Management X
C23 9 CRM Basic Sales X X X X X
C31 10 CRM Activity Management X X X X
Sales C36 11 CRM Account and Contact Management X
C32 11 CRM Opportunity Management X X
C34 11 CRM Integrated ERP Order and Quotation Management X X
C78 9 CRM Interaction Center X
Interaction Center C33 10 CRM Teleservice X
C35 11 CRM Interaction Center Inquiry and Complaint Management X
Interactive Reporting C41 12 CRM Interactive Reporting X X X X X