Advisory No.
18-07-001:
Concern
“I cannot see my BIR
transaction in BPI
ExpressLink after eFiling
in BIR eFPS.”
“I cannot access BizLink.” Please check your inbox for an email coming from BizLink. This contains your
login credentials, which you may use to access the facility.
“I can access BizLink, but
cannot see any pending
BIR transaction, either via
PC or through the mobile
app.”
18-07-001 BIR FAQ
Reminders for BIR Payments in BPI BizLink
Resolution
You may have already been migrated to BizLink. Please check your registered
email for your log in credentials.
Log in to BizLink and proceed to “BIR Payments”.
Additional Info:
Please advise your eFPS user to click the “Proceed to Payment” button only once
to avoid queuing of multiple payment instructions with the exact details in
BizLink.
If no email was received, contact our dedicated hotline at (02) 790-1444 or
email bizlink@bpi.com.ph for resending of login credentials.
Users with Maker and first Approver roles are able to access BizLink using
Internet browsers in PC and mobile devices. Users with second/final Approver
roles may approve transactions using the BizLink Mobile App.
It is possible that another user in your approval workflow might need to approve
the transaction first. Please ask the other user to login and check if they can
view the transaction.
Please also ensure that you have installed the latest BizLink App version: iOS v
2.8.2 / Android v 2.4.2.
If you still cannot view your transaction via PC or mobile app, please, contact our
dedicated hotline at (02) 790-1444 or email bizlink@bpi.com.ph for assistance.
25 Jul 2018 Page 1 of 2
Concern Resolution

”How do we process our You now have the flexibility of enrolling multiple funding accounts. As a result of
BIR Payments in the new this enhancement, there is an additional step to select the funding account prior
BPI BizLink?” to final approval of the transaction. The flow depends on your enrolled workflow
process, as follows:

Single Approval Workflow

The Authorizer chooses the funding account using BizLink web. Completing this
process will also authorize the transaction.

Two-Approval Workflow

The first Authorizer chooses the funding account using BizLink web. The second
Authorizer then approves the transaction via BizLInk web using MFA token or via
BizLink Mobile App.

Additional Info:

For newly-enrolled clients, all BIR transactions will require a Maker to select the
funding account before it gets queued for authorization. Authorizer to approve
either via Bizlink web using MFA token or via BizLink Mobile App.

“I can see the BIR Please access the BizLink App in your mobile device to make the approval.
transactions in BizLink
If you have not installed the mobile app, go to Apple Store (for IOS users) and
(using Internet browser),
Play Store (for Android users) and download the BPI BizLink App for free.
but cannot approve it
because it is requiring an If certain policies at your company disallow approval of online banking
MFA token. transactions using mobile devices, contact our dedicated hotline at (02) 790-
1444 or email bizlink@bpi.com.ph for assistance.

“I’m trying to authorize Please process your transaction within the approval cut-off.
my BIR transaction but
I’m getting this message
“Transaction is beyond
cut-off. Please schedule
between the hours of
7:00AM and 8:00PM.”

“After approving the A copy of your BIR transaction report is available for viewing and downloading
transaction in my mobile online (Payments and Transfers > Government Payments > BIR > Inquiry). You
device, I need to print the can also print this for your reference.
BIR Payment
Acknowledgment
Receipt.”

18-07-001 BIR FAQ 25 Jul 2018 Page 2 of 2