Doc #: PIB-004_F-01_MOP

Document type Template

METHOD OF PROCEDURE (MOP) Version: 2

Issue Date

MOP # Prepared By Approved By Date

MOP Information 6-03-2019

MOP Title -48 V Box no input alarm

Reason / Purpose -48 V Box no input alarm on complete NE as a false alarm
of Deployment

POC Details
Name Designation Department Supervisor
Hammad Alvi AM Transport Ops Transport Network Ops Fawad Khan

Stakeholders Info

☐ Planning ☒ Operations ☐ Projects

☐ Others

Root Cause Analysis

Define &
Identified Gap Measure Gap
-48 V Box no input alarm on complete NE as a false alarm
Determine the
Solution

Solution Implementation
Resolution Statement Vendor support will be availed to resolve the issue
/ High level
information
Impact (Detailed 15minutes Service Impact
impact elaboration)

Page 1 / 2
This document is confidential and is the Property of PTCL
It is strictly forbidden to hand it to external parties under any circumstances without prior written authorization of Management.
 Doc #: PIB-004_F-01_MOP
Document type Template
METHOD OF PROCEDURE (MOP) Version: 2

Issue Date

Risks (Issue / Services In worst case outage for 10 minutes may be observed
that may get
impacted)
Activity Participants  ZTE Team

Activity Duration 4 hours Constraint (If any)

Tasks Before Activity/Pre check/Prerequisite

# Action Duration Status

-48 V Box no input alarm on complete NE as a false alarm 10 min Pending
-48 V Box no input alarm on complete NE as a false alarm 15 min Pending

Procedure/Plan Activity
# Action Impact/Risk Duration Status
Download software to MSAG No 15 Min Pending
Migrate Software Yes 15 Min Pending
Post migration checks No 10 Min Pending

Verification

Success Criteria
Roll Back Plan In case of any issue, all activity will be reverted to previous position
Database Update Not required
Vendor System <Please make sure that special system rights given to Vendor for deployment has been revoked once activity is completed and verified>
Access rights
Verified By Date
Services Verification

Page 2 / 2
This document is confidential and is the Property of PTCL
It is strictly forbidden to hand it to external parties under any circumstances without prior written authorization of Management.